Buyer Beware!!! Harvest Right Freeze Dryer FAIL!
Вставка
- Опубліковано 26 гру 2021
- Maybe I'm freaking out for nothing but for the cost of the machine having it fail so soon after purchase really bothers me. Harvest right is the best Freeze dryer on the market and best option for preserving food aside from canning.
Let me know in the comments if I'm overreacting.
Check the various Dryers on their website - affiliates.harvestright.com/1...
O-Five Production store - www.teepublic.com/?ref_id=9286
Check out Generation's End FREE on Audible with subscription!!! - www.audible.com/pd/Generation...
Recorded with Audio Technica AT2035 - amzn.to/32iOfyy - Розваги
Thank you for sharing your story. There are many people out here who are unhappy with Harvest Right. I used my HR freeze dryer with no problems for years until they sent out an email saying to update firmware. The firmware left my machine not functioning at all! There was nothing wrong with my machine before the update. Multiple calls and emails to "tech" and still no resolution. They would not admit that they caused the problem. Curiously, their website now has their repair fees posted so a tech can help you be your own repair person via telephone guidance. The other option is to ship your 200+ pound unit to the other side of the country at your expense for them to physically repair it for additional fees. There are no authorized repair people outside the state of Utah. It kind of feels like planned obsolescence in my opinion. I am currently working on my own review video this week. Most HR people are helpful and nice, but be careful of hateful trolls in the HR forums who gaslight you with comments that you misused the machine, did not maintain it or don't know what you are talking about. HR has problems. Check out the BBB for HR in Utah. You are not alone.
Thanks for sharing. I’m having problems also with no resolution
Mine was just delivered this past Wednesday. I have to say, I had a terrible experience with customer service. We were on the 9th week of me waiting for my unit. I had been reading about people getting their unit within 3-6 weeks of ordering, and here I am 9 weeks in and nothing. I called twice to get an ETA and each time I was told “2 more weeks.” Well, I got pretty tired of hearing the same old story. So the third time I called I told them that I was not going to hang up until I had an answer as to what the problem was and why there was such a long delay. The customer service guy immediately transferred me to accounting, saying there is a problem with my account. Well my call went into voicemail so I wasn’t able to speak to anybody. So I called back and demanded an answer because I was tired of the run around. So the customer service guy actually looked at my account and discovered that I had a balance of $108.25 that I didn’t even know about. We figured out what happened. The account manager never charged me the extra hundred dollars that it cost for the stainless steel model. So my account was sitting there with a balance that I didn’t know of and nobody bothered to look the first two times that I called. So I immediately paid the balance and it was shipped out the very next business day, which was a Monday. After many instances with FedEx freight, I finally got my unit a week and a half after it was shipped. I had issues right off the bat with my unit. And of course tech-support sent the videos and I had to take my unit apart and try to troubleshoot it myself. I’m sorry, but with the price of these machines they should have service technicians all over the United States and wherever else they sell them. So after about two hours of sheer frustration, I emailed the technician and asked him to call me. He walked me through the troubleshooting and we finally got my unit to work. So right now I am going through the bread run, and my fingers are crossed that I don’t run into any more issues, because I’m about ready to throat punch someone at Harvest Right!
Well, good news is your not alone, I posted a plate to mine, part 2. That’s where things currently stand on my end…
I fix the real machines for a living and service for those is very expensive @ 165 buck an hour and I charge a minimum of 2 hours just to get there, now those machines are very simple overall, they only have a single compressor and use a very common refrigerant, R410A, simple metering device, any refrigeration technician should be able to work on it. The correct name for this kind of machine is lyophilizer. Good luck
@@dumahh what’s your thoughts on their overall reliability? Did I just get a lemon or are they kinda prone to break?
To be honest I don't have any experience with harvest right machines so I cannot tell you if they are reliable or not, I work in the biofarma industry and the old machines are very reliable but the new ones they fail out of the box, 2 weeks ago I was with a customer that bought a 1.5 million lyophilizer a year ago and they had a bunch of issues since day 1, that last time I spent 4 days fixing the machine working overtime and double time because the lyo failed in the middle of a run and the lyo was still under warranty but they don't work on weekends or after hours so I took care of that and the customer had to pay out of pocket that repair. So don't feel soo bad, and for what I read in the comments a lot of people is having a ton of multiple issues, they are the pioneers of the normal consumer market so I'm assuming they are not prepared for having that many issues but the beauty of those machines are that they are dead simple and any refrigeration guy can fix them as long is not a control issue. In my industry you have to be an engineer level to be able to work with lyophilizers.
Thanks for sharing your experience. I can’t afford a freeze dryer and even if I could I don’t want the migraine headache that clearly occurs if you own one. What irks me more than anything are the homesteaders on UA-cam who have been given a freeze dryer by the manufacturer. Any time they have a segment in their video about freeze drying I fast forward it or if they have an entire video on freeze drying I won’t watch any of it. There is one homesteader that I know of on UA-cam - Heidi from Rain Country - who refused a freeze dryer from a manufacturer. Mass respect for her for not accepting their offer. Clearly the people who have been gifted a freeze dryer from the manufacturer are not in a position to give honest reviews.
I had a bad experience but there are those who swear by them. We have a family member who also has one and uses it often, no problems. Might be hit or miss but also that family members husband is an engineer who can fix any issues. REALLY wanted ahis to work out but unfortunately I don’t trust its longevity…
Yeah I feel for you Bud on this Harvest Right machine. I am just letting people know about the shotty company that Harvest Right is. We bought the large and with having the wiring put in buying a cart to put the Harvest Right on the whole shebang cost us over $4500. It worked for two years then shut down and Harvest Right has still not done anything to fix it. We even shipped it back to them to fix it they sent it back to us with the same problem and a new one on top of it. As of now August 2023 we are sailing into the 11th month of this thing not working and still not getting help from Harvest Right they’ve got big issues I would never recommend buying and Harvest Right.
slowest service ever or should I say lack of!!!
customer service was terrible! we got the run around for weeks until we threatened them. Then they sent us a new one (the previous machine kept giving a vacuum error) it lasted 3 cycles and now does not work. Ready to start this run around after only a couple months. I will be looking for a class action suit if I they don't make this right. I am NOT pleased!
Let me know how it goes. As it stands I’ve got a 5k piece of crap.
I bought the medium freeze dryer with oil free pump in 2020. Less than a year after purchasing it it started having problems. I didn't realize it until right after the warranty had ran out though. There is something wrong with the pump and the HR "tech" said that the manufacturer won't let them work on those pumps. So now I have to fix it or find someone locally to repair it. I am so pissed, after spending that much money, and wish I had never bought this thing! You're correct, with the price we pay for these freeze dryers they should last much longer before going out and having issues. 😡
Putting together a follow up. Got mine back and going to run it a lot over the coming weeks. Few things I noticed that are different since getting it back.
Mine is less than a year old and it won’t Achieve a vacuum. They have been giving me the run around making me do THEIR job testing over and over again. I’m on my third tech for the same issue. They won’t pick the machine up and fix it. Their customer service is the worse I’ve ever experienced. I wish i had never bought it as well. They keep making me upgrade the software and the last one i installed made the machine worse. Such incompetence for a company that’s been making these for years.
I hope I can get just one person to rethink their decision to throw their money away on this piece of crap. They are junk. Customer support is garbage. We couldn't afford to throw $3000 down the sewer, but that's what we did. We have a metal box that doesn't do anything because it can't get a vacuum seal.
Exactly where we’re at right now with ours…
@@wompdaddy4891 We've made sure the gasket and door are clean. I replaced the little plastic toy they give you as a drain valve with a real valve. O-rings in the vacuum hose are good. Have sent files to Harvest Right multiple times. What else can we do?
Buy a new pump...and stop using that cloth disc for blocking the machine entrance...I am using mine for samples of a product i want to launch. It's been se work but hopefully this yr i will perfect my product and find a commerce freeze dryer to process it for me...
@@CashCowz962 Why should I buy a new pump? I just spent $3k on this thing,
Last night we took off the panels and did all the leak tests. Nothing. Then ran it empty and it got down to 230 mTorr. Put in 2 partially loaded trays of apples and it never got below 650. What else can we do?!?!?
Harvest right is the absolute worse company to deal with. They don’t stand behind any of their products. I wish i had never bought my machine. Total piece of crap
We received out medium freeze dryer a day ago. First of all they didnt send the power cord, vacumm hose or the drain line. They were kind enough to over night the parts to us. After getting it hooked up it will not freeze. The compressor comes on for a sec and then goes off. I called their "Customer support" concerning this BRAND NEW unit and was asked to send log files so a tech could call me back NEXT WEEK! This thing had one foot out of the door when it arrived missing parts, putting me off 4 days to even speak to a tech is both feet! We will be filing a dispute and I warn any away from this company. Unless you want a multi thousand dollar paper weight and zero customer support.
with out a doubt the very worst customer support I have ever had to endure!!! Like waiting on the PONY EXPRESS!!!!
I bought my brand new feeeze dryer yesterday and it won’t even power on! Talk about buyers remorse!
Well, watch my update to that. I’d return it while it’s within warranty
I’m sorry, and here I was complaining about my month long vacuum fail!
Return that piece of junk as soon as you can before they put you into their "we can't let you return it yet" loop.
They will probably instruct you to take it apart (almost completely) and check to see if wires were jostled loose. Then they will tell you to run function tests. Then the bread test. Even if you can make it work after all of that, it will likely fail after just a few batches.
I can totally understand your frustration, I've run my large version almost non stop for a year now and it's still going strong. I hope they get it fixed up for you
I’m curious if it’s something I can have serviced locally. Kinda a pain to ship back if it breaks, what’s a long term solution? I don’t expect it to run forever without breaking...
@@wompdaddy4891 you might be able to find someone who works on freezers or something similar that could help after the warranty is gone.
I had to return my machine 4 times under warranty. HR = Junk!
Mine sat new and unused for months. Finally got around to setting it up and using it and immediately got vacuum errors. I realized quickly that following HRs step by step tests would take a month so I threw the kitchen sink at it all at once and luckily fixed the leak.
Now I'm just 4 batches in and the display screen is randomly flickering. Sadly, there's only a few months of the 1 year warranty left. With my luck, it will die a week after the warranty is up.
Contact them and ask for a new display to be sent because yours is flickering.
I have two machines that are both equipped with oilless pumps. Both are not working. The newest one is barely one year old. Customer service is charging me $45 for a service call scheduled for 15 minutes on a Friday at 5:00 PM. HORRIBLE CUSTOMER SERVICE!!!! Very disappointed. I have spent over 10K with Harvest Right and this is not an acceptable solution.
Exactly why I made the video, epic fail. VERY expensive machines to be as unreliable as they are. Very disappointed as I said in the videos because I had plans to build up a 6 month food supply for my family.
NOT NO MO!!!
@@wompdaddy4891 is there another machine on the market that's any better?
@@RL-rh8zf as far as I know, no. But this one isn’t cost effective unless you know how to work on the machines yourself.
Oooof Mike. Sorry to hear it, brother. I had a horrible experience with them as well. They actually sent me the wrong software to update the machine and then it turned out both the USB board and the touch screen were faulty. I just bailed and requested my money back because it's just too much of a liability at this point in my life. They were as sweet as pie...until I committed to sending it back. lol
@@RL-rh8zf there's a Chinese knockoff company that is just beginning to get its foot in the US market. The name of the company is Senova, but it'll probably be a while until they've really got a robust support structure here in the US. Gosh... considering how wide open the market is...it's really surprising that there are not more takers.
I have had my large for a little over a year and 150 plus loads. Our computer board failed, and I contacted them. I had a replacement board and screen in a week. It's back up and running great. My wife and I are opening a freeze-dried store and just ordered 2 more large stainless steel units. I hope they get yours fixed. It is a great machine.
Most people wouldn't spend all that time on a bunch of tomato's and then throw them in the trash , they would can them or make tomato sauce, crazy.
Cut them, put them in the freezer and didn’t check on them until the next day. Usually I would’ve checked sooner but when I filmed it I was crazy busy. Regardless the chamber was warm and when I checked them the tomatoes were gross…
WOW!!! Thank you everyone for sharing your experiences with HARVEST RIGHT Freeze drier's. I was ACTAULLY considering buying the MED size one by working double shifts over the next 2 months!. I'm glad I read your comments which are from some folks with VERY RECENT purchases. I am VERY surprised considering all the YTuber's pushing this company. I guess HR sends the good units to the YTuber's and the crappy ones to regular folks!. I think I'll just stick to buying from ThriveLife for now and buying canned goods.
I love mine and customer service is great.
I’ve loved mine, too. Truly.
I was wondering the same thing....most YTubers are affiliates of HR and wouldn't say a bad word against them due to being an affiliate. Can't get an honest answer from anyone.
I have to say- this is bothersome. I am just about to bite the bullet and spend the money (that will hurt my pocketbook) but if it’s this expensive and is having this many issues... I might have to rethink getting one.
Going to be posting a update soon, company was actually great to work with.
Our machine worked for 2 months & hasn't worked since, customer service has been terrible. Had an appointment today to speak to a technician, which means they'll send you videos & you have to take apart the machine, tech never called, called Harvest & they told me they'd call me back, never did....this has been going on for over 2 weeks. Terrible.
We got a replacement and so far we're happy. Took a while with customer service though. I think they are overwhelmed because of the volume of preppers all of the sudden?
Don't do it.
Walk away fast. Too many of them have issues including mine. They need better unit testing.
I too am having the same problems and I can’t get anywhere with dealing with tech-support. They keep wanting me to replace my own circuit boards and everything it’s it’s getting to be BS.
Be prepared to fix it yourself is all I can say. I've had to replace 3 relay boards over the last couple years and now chasing down vacuum leak. I'll do the Felix fix on it and hope that works.
My machine broke about 2 weeks after about 7 runs at most. They replaced the whole machine and now we're having the same problem after about 1 month of having the new one. Hopefully it's something we can fix easily!
How did it happen? I’m near my dealership.
@@eastcoastnews9529 not sure what happened with the first one. I think it's a programming issue with the machine. They couldn't figure out so they sent us a new one. So far it's working well again. We're happy. Wish we had bought a medium size though
Was in the process of testing out the “fixed” machine, wanted to make sure it was working good before posting a update. “Fixed” machine is now broke too.
Have you tried reinstalling the old firmware?
I read many disappointed with the latest FW, it looks like a FW update problem to me, random, "or done on purpose".
I wanted to buy it but living in Switzerland, I would have even more problems, and since they don't look very professional anymore I might as well go for the Chinese alternatives, they are exact copies of this one, cheaper, and strange to say but electrically they seem to be more efficient.
$2700 spent and I got 5 uses out of it . cycles are completing and food aint drying not even candy.
Frustrating
We are having the same problem with our new machine. We've only used it a dozen times. Put in doing the function test thing super frustrating 😬😞🧐
Sorry to hear it 🥺
I purchased my freeze dryer in late 2018. It's had several problems over its lifetime. I have found their customer service to be very good. But now that I'm out of warranty the repairs have been expensive. It costs $45 to have a tech help me when there's an issue. It was $475 for them to fix my oil-less pump that broke without too much use. Now my condenser is failing and it's going to be around $500 for the condenser and $180 for labor for them to replace it.
I have enjoyed using the machine and like the quality of the freeze dried products I'm able to produce. But it's been expensive to do overall.
How long did you have the warranty for?
@@calico27 I'm pretty sure it comes with a 3-year warranty.
I bought mine a month ago- it has never passed the vacuum test. I will be working on it this weekend- if I can’t figure it out - I’m returning it. 4 drawer version. Ugh!!
Yep, very disappointing. Had high hopes for mine…
See the follow up video I posted. Hate dumping on a product but for the price tag it needs to work and be VERY reliable…
I have a machine that is not working properly and it is still under warranty, but I have to pay for the shipping back to Utah. It's almost $600 to ship. I can not find anyone in my area that is even willing to come look at it to see if they can fix it.
Exactly what I’m concerned with. Shipping it to get it serviced is a bad long term solution. No machine runs forever without breaking or needing maintenance.
They did pay for my shipping though, where are you located, the moon?
Look for a refrigeration company and tell the tech that is just a single compressor running R410A and the condenser is the evaporator, anybody with some experience in refrigeration should figure it out.
Yes, and HR advertises that they will send someone to your house to fix it. Yeah, and I've got a bridge to sell...
I got zero runs in before having to tear thing thing apart and replace all sealing points .... fixed the issue got 4 runs in and it's leaking again and I think having pump issues they say I can send it in but from my reading many people don't get their units back for 6 months some do in 2 either way that's half the warranty time or 75 percent of the warranty gone at that point I don't think it restarts I dont have confidence the thing will work for years as I would expect for 3k the thing cost
I'm pretty sure I'm going to return mine based off how the company works
My two favorite examples are
1 you buy a computer it overheats and shuts down the manufacturer tells you open it up pull the cpu add new thermal paste that is the 2nd cheapest instead of the cheapest and reinstall the cpu .... do you say that sounds normal or do you say no send me a new unit that's essentially what they told me
2 you buy a brand new car and it leaks oil from the oil pan the manufacturer tells you to buy silicone rtv at autozone remove the oil pan clean up the old gasket material reapply the new stuff and reinstall the oil pan do you say that's normal or do you say how about you fix this issue or give me another car or my money back
Harvest right refuses to send a new unit because they know they are shit to start with and not put together properly I swear they are just bleeding the warranty window to leave you with a fancy paper weight
Yep, cheaper/easier to just buy freeze dried food unfortunately
They play a game of stretching things out until after the warrantee.
I don't have one of these machines, but I'd be interested to see the provenance of these failing units/parts...betting dollars to donuts my guess is the failed parts are from Chyna...Harvest Right is hedging their bets...sourcing the lowest cost part/compressor so they can make the biggest profit margin!!! I saw this kinda stuff all the time in the copy machine repair business!!!...hedging the reliability bet while boosting profits!!!🙄
I hope your wrong, but your probably right. 🤷♂️😵💫
I've had our medium size freeze dryer, worked for 2 months & atopped getting to mtorr, it's been down for 2 weeks, customer service is a joke, they don't have technicians as you know we are the technicians!!! I'm so pissed.
Call and talk to a manager. We finally did that and got the issue resolved
On round 2 of it failing after it getting “fixed”. Now it won’t achieve vacuum. If you add up the times I’ve used it where it worked each bag of product cost $500.
Well..great news...my new pump works like a charm. Its pulling a vacuum now. I am going to buy an extra pump just in case. Took 2 weeks to arrive...and 2 weeks to troubleshoot ...so that's a whole month gone...smh
Unfortunately i have also more frustration than fun. This machine is not well constructed. It’s like casino, you never know if the run will be successful.
I’d like to return it but doubt they will honor it…
@@wompdaddy4891 No, we already tried and they said that's not even an option on the table. If you own a HR freeze dryer you have to go to freeze dryer technician school. Oh, you already have a job and don't have an extra 40 hours a week to fix their defective product? That's a shame.
@@boboscurse4130 Yes, and if you complain about HR on the internet, people come out in droves to tell you you must have done something wrong.
Hello everyone…
I got the freeze dryer 2weeks ago… did 5 loads, everything was delicious!!! But when I loaded my veggies 6th time, the machine was drying for 40 hours, I cancel the cycle and everything were frozen 😢 so I did one more time, but temperature was dropping again of drying cycle till 24F, then it’s go up till 77F and dropped agains…so it’s fail again… I tried one more load of fruits, got same results 😢
What is going on???
Is any one have this problem???
Ok, so almost 4 minutes to say it was "failing to freeze".. so what was the problem, and what was the solution.. just sending it back to HR?
Now they have a new software 5.4.24. They said they’d send me the attachment but I never got the attachment so far I’ve had three different types of software. This is not gonna fix the problem. I want the machine replaced.
I hope you get it resolved
@@wompdaddy4891 need a new machine!
@@Skipjackssn I demanded a new machine and after months of fighting with them I got one. But the new machine, which I wasn't able to try out right away, failed after 8 batches and now out of warrantee. Wish I'd just taken a refund.
Well, I am on my second machine is 2 weeks. The first one didn't work, so after repeated phone calls to customer service and multiple testing I returned it for another new unit . . . second unit not functioning. So frustrated.
I had same experience but wish I'd sent the replacement unit back within the warrantee period.
Update: The original HR medium freeze dryer that I received only needed a different hose. It is sooo efficient and have not failed once. I love it . . . . I also have a Cube . . . . slow and long dry times :(
I have had mine for just over a year. My compressor stopped working. I sent an email with my issue and a week later I got a reply with a bill for $45 that said once I paid it they would have someone answer my question. Then told me that I was out of warranty and if I ship them my freeze dryer and pay shipping ($378) they will fix it and send me the bill.
😮😯☹😲😳WOW!!! That is why I didn't buy one. I am NOT mechanically inclined!! It is WAYYYY too MUCH money to be a customer AND their repair technician.
Seems the older units from 3+ yrs ago that the UA-camRs have work MUCH better then these new ones Harvest probably made cuts in material & are going the cheaper route now. Too bad..
This is exaclty my experience. And then it took 5 months. now it's back and still not working.
My pump errorred out after about 5 uses..tech support works with me for 1.5 weeks and decides I need a new pump. I got the new pump today. Am running a water batch. Its 3hrs in. Will let you know how it goes...
Please do!
@@wompdaddy4891 Well..great news...my new pump works like a charm. Its pulling a vacuum now after the 9 hour freeze period. I am going to buy an extra pump just in case. Took 2 weeks to arrive...and 2 weeks to troubleshoot that I needed a new pump ...so that's a whole month gone...smh
This is the only thing they can sometimes do correctly, which is to send out a part.
Not a freak occurrence. I had mine 1 week. I did 1 batch of ice cream and now it says not cold enough.
What did you do to solve it?
Same boat. Got through one batch and the second hits this "not cold enough" problem.
@Womp Daddy you call harvest right support amd they get you to pore 1 cup of water per tray and you freeze it in your machine. Then you take pictures and send it to harvest right. Then they determined the machine had a condenser problem or freeon leak. They told me to package up the unit they sent packing material. While we waited on that we was running candy mode and a few days later the screen quit working. So we decided to just get a refund. Because if these machines have this many problems we cant handle the hastle. When fedex picks up the machine you have to stay at your house between 1 and 5 waiting for them to pick up and vise versa when they send the unit back
Bought one and never worked from day one. Wouldn’t pass the freeze test. Never even dropped 3 degrees after running for an hour. Sent the machine back and forth 3 times to HR and each time they said it was fixed, but nope, it has never passed the freeze test. After six months of having a machine that never worked, numerous phone calls, packing it up 3 different times, etc. we’re supposedly going to get a refund. Had such high hopes for freeze drying a stock supply of food but have lost all faith in the company and the product. Just going to stick with canning and dehydrating.
You were smart to go for a refund. I had mine replaced but of course the replacement machine doesn't work either.
I'm having same problem....check your condenser...there is a leak.
I'm screwed cause I'm in Canada
Im in Canada too, brand new machine right from harvest rite wont get cold, just gonna have visa arbitrate it thru their warranty fuk this crap company
I think I’m having the same problem. Hopefully I can get an AC guy to look at it.
Ours has not worked since day one…
BOOOO!!!
This is not right ! ! We pay for a machine that would have all the kinks out of it before we get it. I have a Med FD and have had nothing but problems form the first time (bread run) with a vacuum error. Not it runs for 2 to 4 loads and then I get a "Vacuum error" I have called and called and all I get is that they want me to send the data which they never look at. They keep talking over me with there canned responses but never address the problem They just keep sending me emails telling me to Do this test, then do this test, then download files then check valve then check houses then.................and it does on and on. I asked the secretary where these where made and she said that she does not have that information. I person on here did a video about a tour of the Utah factory and when I find it I will pass it along. I have seen hundreds of the same types of complaints and I think it is time for a class action law suit. How else do you get these people to listen to you. I for one am already fed up.
That’s why I made the video, hope to warn people BEFORE buying it.
I did not know when I plunked down 3000 dollars at 70 years of age that I WAS SUPPOSED TO BE THE REPAIR GIRL,,,and that's WITH A WARRANTY !!! No chance of me going to find the money to pay this amount again!!!
We’re was your dealership out of ???
I think Colorado
I’m having the same problem after using the machine only for 5-6 batches
Avoid, maintenance nightmare. Cheaper to just buy years of freeze dried packaged food…
We've had our fd for sometime now. My medium runs 24/7. I had a low vacuum one time and paused the process to wipe down the glass/gasket. All the issues people are having boggles my mind. Maybe it's because I worked in manufacturing for 20+ yrs and understand machines break, even New ones...idk I guess being an influencer/tik-tok'r doesn't give you the necessary skills to deal with complex machines.
I’m a plasterer but trade. Mechanical stuff never has been something I’m good at. My machine broke after 12 uses. For the price I was hoping it was a little tougher…
No it’s not because you understand machines. It’s because they build crap. Mine is less than a year old and they are avoiding fixing it. I wish i had never bought the machine.
@@user-cc7yh7wv2t As my daddy always said, " You need to be smarter than the tool."
what a cheap-shot sleazy comment. I also work as a fabricator, and a computer tech and understand all sorts of modern machines very well, but the point is, that after paying these huge amounts of money, people should not have to be tearing apart their machines as much as they reportedly are.
Although I am sure that not everyone is as smart as you, I do think that people understand that machines break. The problem is that when you spend that amount of money on something people expect the company to stand behind thier product and honor the warranty. I knew what was wrong with my machine. They refused to help me without payment up front, even though my part was still supposed to be covered. When they finally said they would cover it they wanted me to pay $378 in shipping to send it to them. That is not a warranty, that is bad business.
I just bought the XL and it doesn't work! I can run it in candy mod but when trying to freeze dried doesn’t work! The compressor turns on for about 10 seconds and slams off! Called tech support they said it would take 5 days for someone to call me back. After paying $5000 and not work and tech support cant talk to you right then! Wouldn't recommend this company look other places! I also tried to leave a bad review on their site but has to get approved haha
oh my!!!!
Yeah, if there's anyway to return it, you will hopefully get your money back.
So... Did you get your money back?
Nope, $4,500 piece of crap
@@wompdaddy4891 thanks for the reply. Man sorry to hear you got screwed like that.
Luckily I found this vid. I was going to get one. All the UA-camrs say they are great, I really had to search a lot of vida before I found some negative ones.
Also other brands didn't even show up until I changed the search parameters/words due to YOUR vid. So once again thank you.
@@FreeAmericanSpirit Good you're being cautious. There are either a lot of HR reps out there pretending to be customers claiming these are great machines or else people have such cognitive dissonance about the purchase that they attack anybody who is having problems.
@@flyingsticks7155 you’re dead on. Thats how it feels. When I realized I might’ve bought a brick and asked what could be the cause of my FD not cooling the first response was “why are you asking other people how to fix Your machine?” wtf is that?
Stay Fresh and Blue Alpine are new alternatives that are much more robust that Harvest Wrong.
Trays look to full
Keep your oil changed and clean. Poor quality oil the pump will not pump down properly with dirty oil. I change my oil in my ac pumps every other use oil is cheap
I think we’ve got the oil free pump
I don't mean to be nitpicky, but you said you did not totally pre-freeze your tomatoes. That in itself could an issue. I did see your comment about a better experience. Best of luck.
That was the first time doing it that way but even still, the error was it wasn’t getting cold enough. I thought during the process the machine gets as low as -30 or so. Probably wrong on the temp but regardless it needs to get COLD!
You shouldn’t have to prefreeze food to put in a FREEZE dryer
good grief ....really?
i know im a year late but looking at those trays it looks like user error. they are over loaded, and not frozen
There's nothing wrong with what this person did. Nothing in those trays are double stacked; all the food is exposed to air. It should have worked.
Perhaps the trays are too full, but come on, this is what people love to claim. It's always user error. User can be scanning videos for 100s of hours but when there's a problem, it's always the customer's fault
Thank you im looking at a stay fresh check it