IT:Interview Question: How to handle Multiple Issues At The Same Time? Experience Or No Experience
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- Опубліковано 5 лют 2020
- Answering another interview question. How to handle multiple issues?
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Thank You - Наука та технологія
My boy KevTech, watched a bunch of your videos took notes and smoked my Helpdesk interview for a cyber security company got the job and I start next week. You are appreciated bro, from another Spanish kid from NY. Peace !
Congratulations, nice work
i literally just had an interview, and one of the questions was "what would you do if everyone reported problems at the same time. Then he asked, what if everyone said theirs was highest priority?"
lol
another question was "a user reports they cant connect to the network, what would u do?" i told him all the main stuff like maybe there's no internet connection, account lockout, stuff like that. then he asked me "what if those arent issues, theyre connected to the internet, but still are having issues connecting to the network?"
i stayed there speechless bcus i didnt know how to solve it. then after a moment of not saying anything, the interviewer goes "if u cant find the answer to the issue, you should probably use google or go through the ticketing system to see if anyone's resolved it in the past. and if that doesnt work, give it to a higher position guy"
im sitting there thinking, "google??, are u serious??" lmao
Some of those questions I answered on my playlist. Good to know.
Owesome....
Just helped me as I had an interview 5 minutes before I saw this video today. They asked me the same 3-tier problem and I nailed it. Thanks Kev!
Awesome, congrats 👏
I really appreciate your expertise in interviews, I recently bombed an interview by not being well prepared and was using "definitions only". I am confident using your videos will help me go far! Thanks Kevtech
Good luck
Great video. The question I just had on my interview was similar. They said "4 things went wrong at the same time. 1. The internet for the entire office was down. 2. The HR lady cannot print a document. 3. Someone hands you their laptop and says it won't turn on. 4. The CEO tells you that he cannot locate a file. " I answered it all correctly expect I messed up the order. I figured the internet for the office being down was the priority, but I am supposed to help the CEO first no matter what, then the HR, then the internet, then the user. For the internet they asked what I would do, so I said "Since it is everyone, see if it is the switch or router. Then I would check with the ISP, and help them troubleshoot the Demarche with a smart jack." and that was the right answer because apparently that exact thing happened a few days ago and it was the ISP that was down for a bit. They didn't go further into how they would remedy that or if they just had to wait it out. I remember with my CompTIA training they said to have redundant routers with redundant ISP's, but idk if that is overkill in most office environments.
Good to know, thanks.
thanks kev for the video! really helpful
I like this dood
High priority is always has who has many users affected that’s how easy to deal with this kind of technicalities
Yep
That is a good hypothetical situation.
Thanks
I was asked the same exact questions on the prescreening interview.
Good to know.
Hey Kev, so multiple always scares me a little..but this question is more of a sideline question..but have you ever been insulted by a co worker and how do you deal with it?
If a someone insults you at work than it's best to ignore them. Now if there messing with work or physically giving you issues than you report it to the manager.
I have series of questions to ask
join discord, don't ask question in the comment section because we would go back and forth.
What is Help Desk Support level1 and what is level 2?
Depends on the company. Some companies have level 2 as someone who handles different vendors and can image computers and have more access to active directory.
Once before i got a call from a company.. they asked me you are level 1 or level 2, what i have to say (i don't have experience)
You make your own experience by making at lab at home and learning tech skills
Thank you Mr.Kev
Your videos are helpful, it helps me a lot. Despite of my weak English
Please talk slowly because we cannot understand your English
You can slow down the video using UA-cam settings
Hey Kevin thank you for making this video, I am trying to add you on discord. I need to send you a friend request I need your username
join my discord and add me that way. I don't normally accept random friend request on discord because people spam with fake messages.