He recorded 3 reps offering the same deal. Then Bell said it didn't exist
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- Опубліковано 2 тра 2021
- Despite documenting three different Bell sales representatives making him the same offer, an Ontario man was later denied that same deal by Bell Mobility.
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This what happens when there’s a severe lack of competition, and lack of government oversight over these telecom crooks.
Lack of competition? What difference would another company added into the mix make? They’d just charge the same as the others. There needs to be regulations or a crown corp to stop this.
@@jayray1714 - The more companies that exist, drive down prices & works out better for customers. More competition means the government stops giving this one bad company tax breaks & a pat on the back for their horrible behaviour.
@@Digitalhunny What difference does it make if there's two companies or two hundred? They have someone to compete with, the prices(I'm told) should go down. If two companies are gonna offer the same price and get away with it.. why wouldn't the others? (Dont bother responding if your answer is the typical 'corporations do everything out of the goodness of their hearts' libertatian nonsense.)
There's enough competition as it is, the prices should've already gone down because of it.
@@jayray1714 it would make a huge difference. This is evident in other countries as shown in the competitive the pricing and service.
As someone from Sask you couldnt be more right. My family used bell for several years. When we attempted to upgrade our devices it turned out that any new plan would double or triple our cost... so we swapped to Sasktel a crown corp that provides telephone, internet, and television and got our devices upgraded and improved our plans for a total monthly fee increase of like 10 bucks compared to the original.
So wait, 3 different representatives made the same mistake based on mixing up the same bits of data from the same 2 separate deals... yeah.
The bait & switch goes on all the time with big tech companies, I record all my conversations now to hold the companies accountable!
I also make recordings of my interactions with these companies now. However it's sad that even recording the conversations don't seem to make them accountable. They just say "whoops sorry, that was a mistake (three times), too bad for you"
One should always record these calls "for quality assurance and training purposes "
I learned that with WCB-ALBERT
the phone recording apps dont work anymore :(
And to cover yurass!!
I bought a recording pen, I click it and turn it my phone on speaker when I need to record.
They don't allow recording devices in the building, but lots is done on phone because of COVID.
Happens all the time Bell invented it and now Rogers is copied it.
Had the exact same thing happen to me with Rogers. Spent 2 entire days on the phone with them trying to get them to honour what they offered me. I didn't want to get anyone in trouble but I had already cancelled my port in with bell because Rogers offered me a better deal to stay with them. I asked to speak with the manager and of course the manager isn't available. He will call me back I requested that he email me instead because I'm driving most of the time and if I'm not I'm with a customer. Of course the manager calls me instead 3-4 days later. Just to tell me that the plan I was offered doesn't exist! Long story short I emailed the manager back with all the details of the plan I was offered. I told him to check the recordings because the call was being recorded for QA and training purposes. He kept insisting that there's no such plan and offered me a plan that was even more expensive than the plan I was currently on. I asked him to please provide me to his immediate superior in the email. I eventually got the plan that I was offered originally. I literally lost 3 entire days of work and countless hours of going back and forth in emails though to get what I was originally offered. This process took almost 2 weeks to finally have my account set up properly. That's what you call fantastic customer service! 🤦
Yep.
Absolutely both companies are same .they want to rip off the customers.bell keep sending me a flyers i through them in the trash.
Bell is a non stop bait and switch.. Quote you a price to get an install then a coupe months later up goes the price. Been like that for years now.
Bell are crooks. I noticed my monthly bill rise every so often even though I was told it would stay the same. I canceled my contract with them and now with Virgin mobile and is so much better.
You do realize that Virgin is owned by Bell, right?
Virgin is owned by Bell.
@@salam558 yes I know. However Virgin is much better. My bill has stayed the same and have better internet as well.
@@dancooney6529 I am with Virgin Mobile, too. Both networks use the same towers, just one is cheaper :/
I am thinking of switching to Shaw they have good deals.
That plan would be under 25$ a month in the States, we are ripped off by our cell phone providers in Canada.
most of it comes down to population density. Why put up a tower that will service 5,000 customers when an area that can support 250,000 (or just what the maximum a tower with multiple radios can handle)? I work with a county that has a large rural area and cell phone coverage is weak and slow if at all present. Come to the city, boom, coverage and speed! lol
Ok, now there is proof, will Bell be punished with a gigantic fine ? it shouldn't only be about this lonely case!
Else, they have no reason to change those practices >_>
If they were smart, they would make an effort to improve their customer service, but it doesn't seem like that's happening. There are other companies out there,so switching to another company is a lot easier. They're not holding all the cards anymore. They don't have a monopoly on the market anymore. The competition is eating into their profits, now would be a good time for them to clean up their act, but I guess they didn't get that memo
There is no such thing as a simple transaction with these con artists
"..and now if you can spell your name for me, but instead of just giving me the letters; for vowels give its numerical position in the alphabet and for consonants call out the Radio Call Name, so if your name is Bob you would simply spell it as Bravo-15-Bravo. Got it?"
I couldn't agree more
I've had Videotron back out of unlimited internet without telling me (this was SPECIFICALLY asked for at time of negotiating the new contract), and I realized 3 months later when I got charged overages for internet. They refused to offer it to me or reimburse the overages. I had to add a 10$ unlimited option to my plan. They're all crooks.
Bell is the worse. After I cancelled my service and paid everything up, they continued charging me and then put me in the credit bureau. I will never do business with them, never.
They are hacking into my computer..make sure they don’t know your WIFI password!
Had similar experience with Rogers. They are the same here.
Same exact story for me my friend. Switched to Rogers, had Bell paid in full, never heard a word from them after the switch. They never cancelled my account, continued to bill for a year, never once called me for an overdue account. 2 years later I get a settlement bill from a collection agency for the tune of 2000$+. I never paid that, called Bell and they said we don't have that account anymore, nothing we can do. But those sales reps are still coming to my door trying to switch me to Bell. I send them on their way!!! LOL
@@paullie1963 didn’t your credit suffer from this?
We’re u able to get the charges removed from the credit bureau?
Drive across the border. Get a T-Mobile number. Unlimited everything in Canada, US and Mexico for 50 bucks a month.
That's actually smart didn't think about that
@@marselvitti I lived in the US and their phone plans are half that even if you don't get the international calling.
I used one for 2.5 years up in Canada. You just log in online to their site and pay it monthly.
Same here with rogers, got new connection offered at my door ,no contracts, no future price increase ,but exactly after 1 year almost 30% price increase.
Argued for over a month, but no positive outcome n still paying hiked price...
If thts the case ,then why false assurance was given at first ,their should be something called verbal agreement in these cases.
As employee knock with offer and false promises but by the time u actually realize u have been tricked ,employee no longer works there n thts the end.
I’m sure the CCTS will be looking into this right away 🤣🤣🤣
We need consumer representation !
Starlink is going to make the big 3 wish they hadn't spent the last 30 years dragging their heels and robbing us blind.
We'll see. Just look at what happened with Verizon.
I heard it has a hefty price tag - I would consider new players as past experience have made me distrust any telecom provider in Ontario
@@scubagirl1971 The startup/install cost is high comparatively but you are getting a $1500 phased array panel for $500. After that it's actually about the same but you don't have to deal with the same old thieves.
Starlink won't be operating in large cities. Only rural areas.
@@JackReacheround During the initial stages; World wide when complete. It's already available in some fairly sized towns in Canada if you are lucky enough to be selected for testing.
Bell is most terrible service provider in Canada. Switched to public mobile & been paying 13$ a month, pay for only what I actually use.
The Sales Reps located in India, are selling customers in Ontario, High Speed Cell Internet Service to Customers where the towers are already full. They are doing this by assigning the sale to another region's tower, outside of the customers' address. So when the tech arrives on premises to install the dish, there is no room left to install on the already full tower, and they can not complete the install.
They had a "bring your own phone" deal a few years ago (dec 2017 I think) that had 10 gb of data and all the basics, for $60. I signed up for it, then it went up to $70 (before tax), without any warning or reasoning a year or two after......
If you are not on a contract, companies do change pricing for their no-tab plans. Usually this is mentioned on an obscure page in your bill - you might want to review bills from two to three months before the change. Usually, calls to the Loyalty Department with a threat to port out will result in some better offers.
This happened to me as well!
That's right, verbal contracts are legally binding but they're hard to prove if you don't record it.
those company record the calls automatically. they just dont release the tape when it doesn't suit their case.
@@Francois_Dupont exactly!! These companies are so shady! We need more competition here in Canada.
Like has already been mentioned these customer reps are not even in this country but alot of companies that use these off shore customer service depts. including places like Amazon and Rogers make multiple offers when you have an issue but dont honor them . Its there job to get you off the phone by any means or offers necessary hoping you wont notice ..
I work for a major US telecommunications company the rules are different. If you do this to a customer it’s a personal fine of up to $10,000.00 USD & millions for the company if the FCC gets involved. It floors me here that they can do whatever they want here.
Just dealt with a similar situation involving a replacement receiver. I used chat and printed the transcript. Finally was able to speak to someone in authority who rectified the situation after 3 departments told me they couldn’t help me.
Thats exactly the Reason i havent done Business with Bell for the last 30 years, 3 of 4 complaints to the CRTC are for Bell
In Europe, cellular service is easy, seamless and so cheap that nobody ever talks about it.
Here in Canada, we got robbed by the cell companies - aided and abetted by our own government which is supposed to be looking after our well-being.
They should all be put under review of license and, put Bell out of business, as the French General put it 'pour l'encourager les otres'.
I wonder if CTV will cover this
Lol... Not likely.
Hmmmm...I wonder too! 🤔 😂🤦♂️
it happened to me too. thanks Rogers
Look at what we pay compared to other countries. Crazy.
If you have enough experience dealing with Bell, you would know that this has been going on for YEARS.
The plan doesn't exist. Which is true. What they do is give you a $70 plan, and give you a $15 credit for 12 months.
It doesn’t matter what Bell offers at first, with my cable and internet, they raised my bill every month for three years. I started at $160 and disconnected at $275.
Alexander Bell stole the credit for inventing the telephone. It's not surprising that the company named after him engages in similarly shady business practices.
This is why we left Bell after 50 yrs of having a house phone they wouldn't give us 10 dollars less a month, like another offer elsewhere we had
Just another reason why there needs to be a national public telecom company - a Canada Post for cellular service.
Same thing happened to me by Rogers 😔
Canada needs more competition!
This is what happens, they outsource the out going stuff often to a bunch people who recently got to Canada. I worked for Rogers when I was younger you see their offers in the file and they often make no sense. Sometimes you can't even put them into the computer so you just need to sue. But these 3 agents definitely saw the offer from the first agent and gave it again.
This happens super often.
Bell is awful. I would never go back to them.
Go to PRIMUS - no problem like this for me Ever with PRIMUS - !!! Bell had me in tears !
I got an offer in the mail with a SIM card addressed to me and called about it. They said it was expired even though it said the expiry date was a month in the future.
They are crooks
“Suck it up.” Should be a legal term. Bravo!
Bell needs to be held accountable for their actions, if he wants the deal offered Bell needs to honour their word. If it costs them too bad, take this as a life lesson Bell. I'm sure that Bell would force the customer to keep the deal if it was in Bells favour.
Contract's up with Bell next month, can't wait to port out. Of the three providers I have used, Bell has been my worst experience! Back to Rogers.
I've had better experience with Fido.
Have koodo .... for the last 10+ yrs my bill has not changed !!!
I would have just played back the recording just to put them on the spot
FINALLY, THE NEWS IS CRITICAL OF BELL!
Bell does this all the time nothing new that's why I left them long ago and would never under any circumstances go back
I have had the same type of problems with Bell and Rogers.
They are still doing in in cape breton
Virgin Mobile did this to me! 2 different reps offered me the same deal. Then my call got cut(by them). Then when I called back, they wouldn’t look up the call I had with them. After days of being transferred around, I gave up.
This happened to me with Rogers
Happens all the time. They just bank on most people not having the knowledge or time to take them to court.
This has happened many times to relatives of mine
Ya i usually end up swindling such a messed up deal it takes us hours to go through our first bill and knock the price down to what i actaully signed up for. I feel like its not even the person on the other ends fault because they dont even know what there looking at because its so messed up. It always gets sorted out after but takes some time
I have a little Issue with Koodo and I hope I can get some result.
Happened to me too.
They're still billing me.
I stopped using Bell back in the '90s. Their customer experience is tantamount to self-sabotage. I'll avoid them even at a loss. They're just too big to care about customers. Consultants everywhere trying to save Bell a buck. Looks great on their resume & bottom line, but you end up with tech support who can't speak English, and a tech told me when fixing my parents' internet, that home internet equipment is refurbished & used & removed from the boxes so the techs can't tell which ones are new or refurbished. 12 different routers before one worked. That's 12 visits by a tech, installing a p.o.s. refurbished router. That's what happens when a consultant saves Bell a buck.
Thats why when my telecomm call me i tell them im not interested or i dont answers the phone....let them keep their crummy promos
The very fact that such a thing exists as the Commission for Complaints Telecom-Television Services, an entire organization dedicated that purpose, says everything
I signed up for a two year plan of tv,phone,internet plan for $129 per month. After 3 months they switched the price saying it was a trial/new customer price. I had my contract and demanded to email it to them. They said the same, no such plan. They switched it back with a sorry ma'am.
Same thing happened to me!
Bell is the worst!!
One time I got my iPhone X from Bell on a phone plan and they shipped me a PS Vita by mistake and insisted I keep it and buy another phone...
This is why I have a plan from the states. 150$ for 5 phones unlimited everything
Which provider offers that in Canada that you are only paying 150 unlimited for 5 phones? Ya right.
Telus tryed that with me back in December and last week
When I asked if they knew about bell doing this too they changed there tune asked to speek with a manager and he was very excited to give me what I realy agreed with
FIDO once made an error to an offer for ipad with internet. They told me i didnt need to pay for ipad cost only the internet. Later learned ipad had a lease price they waived it in full FREE IPAD after our call was investigated!
When will these companies been be brought down to match other countries rates ?
Yep, happened to me with Bell so many times in the past 6 months!!!!!!!!!!!!!!!!!! Another call to waste my time with customer service billing. Time to go to the BETTER BUSINESS BUREAU. CRTC complaint anyone?
Most of us has only 2 or 3 crooks to choose from.... what you expect ?
Folks, read your insurance renewal, 3% monthly instalment fee charged (home , car insurance )if it is pre-authorized payment from your bank by TD insurance, on top of that, CIBC is raising service fee...... so call insurance company and pay annual insurance by Credit Card might save you a lot of money.
Let's talk...Bell is an awful, hypocritical company
Similar thing happened to me but I got them to honour the new deal and reverse the device fee I was charged for changing my plan before it was over. Felt like I was baited into switching plans so they could collect the $650 charge. Super shady though.
Bell are huge rats. You'll get unexplained fees on your bills, deals always change and they'll hang up on you when you call customer service.
A lot of issue is that these companies will outsource to call center where the same agent will answer call for different entities. Of course I am not sure if that what happened there but giving bell obsession for outsourcing I wouldn't be surprise.
I think every Bell Customer has a story like this. I was a Bell Customer for a number of years. I was given a package that included cable, internet, phone and long distance for 99.00 a month. I asked if it was subject to changes such as an introductory deal and after 3 months would be upped in price. I was told no. It was a permanent package and would only change if the base costs of internet or cable increased. Max increase would be 5 or 10 dollars. Two years later I got a bill for almost 300.00 for one month. I called and they said my package no longer existed and I was being charged for individual costs per subscription. They continued to harass me for 6 months after I cancelled my services with them saying I had not returned my devices. I had returned them within 30 days of cancelling my services. They tried to charge me multiple late fees for not returning items. I was livid they would do such a thing. There needs to be caps on what companies can charge for services.
hi cbc!!!!! fido did the same to me!!!! ive been thinking about messaging you! I wish i recorded mine too
Fido has competitive pricing, without all the misrepresentation of services and the slippery price hiking.
Why are you paying FIFTY FIVE dollars for ten gig?!
Bell has been ripping their customers off for years!
Bell is a bunch of crooks! They have been hacking into my computer and listening into my home phone!! They do not keep WIFI passwords secure and everyone in their office has access to!! They sell phone numbers to scammers!!
I had this happen last week with bell they gave me different deals and wouldn't match what the other offed me already. they said it dosent exist....eventually I got the original offer apparently it did exist.....
Stop the monopoly !!!
It’s a Filipino call center in the Philippines
Why is it as a true English Canadian when I call into Rogers or Bell for help you send are call to India that we can't understand?? And all the scammers are from India??
End the monopoly!
So if you don't have proof you can't win. The company most likely recorded the conversations, so they should be able to produce them as proof of what they said.
When you call any business they are recording you, they tell you that, they have too. “This call is recorded for quality assurance”, they aren’t recording you for your protection.
Bell lawyers need to re-read the law book chapter on the principle of estoppel. Buddy has three examples, a competent judge will side with him.
their fibe tv system kept breaking down,finally I got rid of it.
I had the same issue with Videotron. It's besides me that they don't honor the "verbal agreement". It's insane!!!
Fizz is increasing my my monthly bill by 3$, no explanation why, no increase in quality of service... just because they feel like it.
Shows you they could care less about their customers. All this guy wants is the package he was offered and you can't even deliver on that one simple request when they are clearly in the wrong......
Same thing happened to me I spent hours on the phone before I gave up.
Bell is great - until you have a problem. Twice I have signed up for Bell Internet - it was great, until it was not. Then you just have to cancel and walk away.
Telus just screwed me for a free tv they are currently advertising.
Is that a Blue Falcon patch I see??? Haha love it.
I work for Bell. just saying, don't even think of switching to Bell.... it's a load of crap.
Ya rare experience all right. I've got your rare experience right here.
Yeah we get screwed over for data here in Canada. Look at the US and many companies offering unlimited data for like 50.00