Accidentally dropped & broke customers iPad pro A1674. Restarts every few seconds. Who's to blame?
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- Опубліковано 28 сер 2024
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What stops me from lying and cheating people, is just being a decent person.
People tend to go crocked overtime when they have no one to answer to. It doesn't matter how decent a person is. If law enforcement didn't exist you'll end up speeding one day even if you drive at speed limit everyday.
@@NorthridgeFix waw this response is really deep and focus... Thanks man.
@@NorthridgeFix Freewill enables humans to be crooked or decent beings, not upholding faith or fear in a God. You can have faith in a God and still be a crooked individual, or fear a God and be a decent person. Freewill gives humans the power to choose. Just like an individual can choose a certain religion because of freewill. Be blessed, thank you for your hard work and uploaded videos.
@Smattless So, I'm guessing you were not invited to the members fan club then?
@Smattless Wow. So this man works hard, displays moral and ethical character, and decides to allow his error to be shown and to do the right about it while explaining the reason he did it and you attack him. Then you try to speak for the majority. You sir are the only MORON here. He has the free right to express his religious beliefs and practice his religious beliefs just like anyone else and I will not stand by and say nothing when people like yourself try to infringe on that. Besides I TOO believe in God and believe that accountability to Him makes me a better person in the long run. Great job with the video and for being a man of integrity @NorthridgeFix.
I know this is old, but just wanted to say the composure you showed when dealing with that customer right after is amazing.
Anyone else would have been the same to be fair - what's done is done unfortunately
Handled it like a boss!
Just wanted to write this. And no, not everyone would have been the same. I would be sooo pissed. Well done keeping your composure. It is amazing to see.
@@naturedroners3103 dont worry that customer paid for the screen i bet it was added to there bill in some way ahaha
@@kilner79 no he didn’t
I salute you, been totally honest for your customer's.
Felt your pain when it slipped from the table, this may of been a out of pocket job to you but word spreads quickly that your a top guy looking out for your customer's best interests.
Your vlogs are great.
Cheers 👍👍
Thanks I appreciate it.
Integrity is doing the right thing even when no one is watching. ~ C.S. Lewis
I find your honesty to be refreshing. You have not only made a customer out of me when I need to buy supplies, but more importantly it will be my pleasure to spread your shop’s name around to those in need. I believe that’s the highest praise a man could give another man.
Exactly!
Truly I had an 85% confidence in your ability and now 99.9% in your trust, honesty, reliability and responsibility.
damn, you kept leaving it on the edge of the table even after it fell... I would have been placing everything as far away from the edge for at least a week after, you're a brave man lol
At times when there's work flow you don't even think about what you are doing, costumers are the priority, this happened with me once.
I knew you were honest and disciplined...
Honest people never boast publicly about how honest they are. It is a tell-tale sign of a con.
I’ve worked in repair shops like this before, and have unbelievable respect for you man. Profit margins are always super thin (just buying new gear is usually only a bit more expensive than the labor time it’ll usually take for fix tough stuff), customers are alwaysss assholes or at the very least crazy ignorant, you’ve always gotta do things urgently, and when you fix one thing you’ve still got more mystery things to diagnose and fix so you don’t have time for the elation of successfully fixing a device. But the SKILLS man, the freaking skills. The most unsung, most skilled, most stress-handling heroes in the IT industry. You guys are amazing.
Credibility and professionalism. Greetings from Syria
just found your channel . i'm a phone repair too been in this job for 14 years it hurts when sometimes you mess up and break something and you have to fix it from your pocket but when the customer come take his working phone with a big smile on his face it really wash away all that sadness and you realise you're just happy just like him.
there is some customers when you tell them what happened they understand they try to help you out by donating a little bit of cash some of them even decide to pay 50% of the damages just because you've been honest with.
in the end its not about money. its about honesty , happy customers and the love for this job
Exactly
I can really appreciate people like you! Honesty is always great! Good money is happiness i agree! We need more honest people like you in this world.
I also work at repair shop and I tell you costumers always come at the wrong time. Either when you are extremely busy or in between difficult repair. Kudos for your honesty. 👍
Words of wisdom. The world should learn from you.
"whos to blame?"
you dropped it so.... you. plain and simple. good on you for actually recognizing that.
With the amount of work you're getting you need someone manning the front so you don't get all these interruptions.
P
Q
R
S
T
Such an awesome engineer and down to earth repairman running an honest and ethical business.
Greetings from India 🙏
A small blunder that costs you some (maybe all) of your profit, but earns our respect and pays for itself with customers that feel confident you're going to take care of them after seeing this.
Awesome job and stay safe!
I broke the same screen last week after over clamping it
Cost me dearly but like you say - it’s the right thing to do. God bless you
Dishonesty ruins a person on every single level, whether he realizes it or not. You always pay the price and it's never worth it. You did the right thing 👍
You have right 100% Be onest it is a great thing in our field. Thank you for your content. Great person.
when i saw "who's to blame?" on the title, it made my blood boil, i thought you were gonna do an apple and make excuses, but now that I've heard you out, good on you man
“Do an apple and make excuses”?
@@juan2049 iPhone 4: "you"re holding it wrong"
You're quite right. I've done a very similar thing in the past. What can you do? You have to be honest in business. You'd soon be found out if you weren't. Great job as usual
Respect to you on how you run your business. It's admirable and I'm sure it will pay off for you in due time.
Hats off to you!!! for not compromising your ethics as well as most importantly your religion
Brother! I have so much respect for you! I live my life by a strict code of honesty and integrity as well. I can appreciate what you said in this video about honesty, more than I could say. Well done Sir!
You are both a PRO and honest. That makes You a human. And what is more - You are my GURU. I would be more than pleased to work with You if I had an opportunity cause to deal with such a HUMAN is a real great life experience.
been watching all your vids for about a week now. from your latest. to random vids. what i can say is. now thats a legit company! truly honest. very good boss.
Respect to you. Most companies in USA doesn’t share the same concept anymore. It’s all about money anyways they can get it.
Rare man.. an example for all of the people man... VERY good to see folks still doing honest work...
This is truly a good shop and person I would trust this store
Sir, you're a rare breed. A honestly decent person, found in the wild.
I sincerely appreciate all your videos and how fair you are to customers. Choices in life make us who we are. Thank you for this specific video. Having a business means sometimes you will lose but this will gain you respect and keep you prosperous. Thank you very much!
Work ethics and a person word, is one of the most admirable qualities in somebody. I do import, repair and sell concert show lights, and many times I received new equipment broken, something stops working or sometimes even honest customers admitted it was broken by accident, and I always take care all my customers. I prefer loosing money before anybody in this world can say something bad about me. Life teach me that if you do good without seeking something in return, always God multiply the goods to you. Not always will be with money, it can be good health, good family or more work. I'm admire your skills, but now I do admire more your work ethics, not too common to see that on this days.
Morals and honesty is what builds trust in most businesses
i believe honesty is everything , what happened with you happened with me few times and i did the same as you did plus returning the broken part to customer and explaining what happened , and believe me some of customers offered to pay for what i changed saying we don't want you to lose money .. we like your work , anyway mate keep up the good work and earn good money :)
Your business ethics and human values are the best !
And your repairs are impeccable.
Congratulations for that !
These things are sent to try us all at some point. Always when we least expect it or could do without it. There’s a lot that can be learnt... less distractions being one and more careful another. Honesty is always going to be the way forward. Human error is a marvellous thing when quickly spotted and corrected in the right manner. Well done, nice fix. 👍 from me! 🇬🇧
6:18 Thats the reason why technican need another person to customer service
I love when you dropped the iPad, u set it back up then helped a customer
It is really hard to do the repairs and talk to the customers all at the same time, accidents like these happens to me in the past 3 years. You should never blame yourself. Keep up the good work.
I would not hesitate sending you any business your way ,your a honest stand up person , I wish everyone was like you.
Most are.
Very nice. The reward for honesty is priceless.
I am not a religious person, I think that the value set of the indevidual is what makes it's personality.
I personaly do not value cheating people, and I have a business in the same area. If I make a mistake, I pay for it, that is what makes people come back and trust you and your business.
With all that said, I admire you and your values, keep up the good work!
Good to hear the world still as honest decent people in the electronics repair business. Credit to you.
I seriously love this video. So much to be learned here. I work at a repair shop and I've had similar situations happen where customers keep stopping me from trying to repair something. Going back and forth like that can cause components to be damaged, lost, or temporarily lost. In fact I had situation just like this happen a few months ago. I was lifting the LCD from the frame to unscrew the metal plate keeping the ribbon cable in place when a customer came in wanting me to look at something. While I was talking to the customer I didn't realize that I was tugging on that ribbon cable a little too tight and ended up just barely ripping it. Those LCDs are EXPENSIVE, and I was so angry and frustrated as this was the first LCD I have damaged. I'm not gunna lie, I thought about making some excuse and lie about how the broken LCD was something that was part of the repair price, but I am very religious and know better. I know that God is watching, and He will bless us when we do good things, and He will also punish us when we do bad things. Religion gives you character and integrity. It helps people to be better than they were the day before. I commend you for your honesty and integrity. Its hard to find good people like you.
If everyone thought and acted like this gentleman the world would be an infinitely better place.
Honesty is the best policy, other technicians should learn from you, love your honesty
I am a technician. Your honesty is what this industry lacks. I mean people can even swap drives. I have seen it
I'm Speechless man .. I have nothing but respect for U ..
You need a bigger mat. You keep putting the device hanging out on the desk’s edge, even after you dropped. I would stop this habit first.
Well, it's easier than that, he just needs to move the mat back.
I kept seeing that same mistake too. A bad habit I see people do this with phones it drives me crazy.
But i would have to say this guys one of my favourite UA-cam techs no BS straight to the point.
Keep it up
@@Amraks Unfortunately that does not lead to good customer service skills customers dont like the straightforward approach they want smiles and happy happy face and patronising BS!
If you check his negative 1 star yelp reviews you will see the customers dont like his straightforward no BS approach and in the video where he goes to see a customer and tells her he doesnt have an XPS screen for a week in basic terms there is no nicey nicey smiley smiley patronising BS - You need it if you want to get good reviews 101% and referalls thats the reality albeit BS!
@@garrygemmell5676 Everyone is different, Yelp users have their idea, we have ours.
@@garrygemmell5676 To some extent, you are right, BUT: You don't need every customer and you actually don't WANT every customer.
I've been looking for this video for a while now, ever since you spoke about it in a later video. Much respect. I've been watching your videos now for a few months, always looking forward to the next one. Keep being honest, God sees your heart.
ربنا يعوض عليك.
و ربنا يجازيك كل خير على الصدق و الامانة.
So many people would not upload a video of them making a mistake, good on you still uploading it. Accidents happens, you fix it and move forward, good luck.
You win with honesty and that is the one you come a long way with and strike it as positive rather than negative!
Owning up to your mistakes is a great thing - if only there were more people like this.
Wish all stores are as honest as you. Keep up the good morals. Good man. God bless.
Must say its very honest of you to show your mistakes. We all do them, so its no big deal, shit happends.
Great to see you take responsibility. 👍 Great work!
I've always been honest and have helped a lot of people !!! So life has been good to me !!!! A neighbour I know won't do anything for anyone and his life is a disaster
Thankyou for showing this. It comforts me that other techs make mistakes like this and do the right thing.
Your an honest man. Be proud. 👍
Honesty comes from home. You doing great job as always.👍
Been watching for couple days now and I just realized his shop is around the corner lol
I like that you are honest about it. I once send in my phone to Vodaphone for a line of stuck pixels on the display, and when they gave it back, it had a visible crack on the screen. So I gave it back without even leaving store, for another repair round, and then they even dared to ask for replacement money, as a crack was not covered by warranty.
Its right and decent you sort it for the customer, saying that u left it hanging over the edge numerous times after it dropped. Love watching these videos.
Thank you for being honest about the screen
@5:56 he drop it !
Linus entered the chat
I liked this video a lot. You don't try to bullshit anyone, and show what can and does happen doing this type of work. This type of honesty and transparency is rather admirable. Good job and keep it up! I hadn't subscribed before, but now I have.
This is my favourite video from you. I’ve been binge watching and I’ve been interested in a great many videos of yours… but your attitude towards the screen damage makes me really happy! You’re a great person and a great businessman!
Honourable gentleman. That is why I get enjoyment from watching your videos. What goes around comes around.
Good for you not cheating the customer. Faith in humanity restored.
You are great person dude ... sorry for lcd screen... I really appreciate you honesty
you are a good man, I am grateful there are still honest men like you!
Honesty is the beauty of this world
you are truly being honest, i believe that what you are doing is good.
God Bless You Alex Sir
You are Just Awsm
❤❤❤
You are So Honest To Your customers
Wish you a good health, Good Wealth and a Happy Family
Stay Blessed Alex Sir
Love From India (Himachal Pradesh)
He was so chill even though he broke a $120 screen ... oh god i would have freaked out...haha
Glad you are honest. Might want a rubber mat under the desk. Might prevent breakage if another item is dropped. Great stuff as usual.
Nice. I also follow this philosophy in my small shop and I have damaged customer items, fixed them at my cost but didn't tell the customer. I like that method and will use it if (when) I break something else.
Sir, You very good and respectful person and most important thing you are really honest with your work and with your customers. GOD BLESS you always.. 👍
Great professionalism and integrity.
I do think you need someone to take the phone calls, answer the queries who come in etc. Every time you get distracted you are context switching which leads to reduced productivity and mistakes! Time to hire someone to help ?
I just found your channel, it showed up on my recommendations.
I wanted to send you a quick message. I applaud your comment to honesty and fair play. It is an admirable trait to posses, unfortunately it is also a very rare to find this trait; especially in the repair industry. Due to the specialized knowledge required by most repair service technicians, honesty and a conviction to fairly serve the customer is a vanishing trait. Working in the repair service industry also means that the device/machine/system also often demands that the technician must do more than the bare minimum when repair is required. Fixing a problem only for a short time isn't what the customer expects, so the tech will often need to tell his/her customer that the problem will require more than a simple part replacement. Or other services are required to make the repair more than temporary.
If the service technician isn't committed to the best possible service with constant consideration of cost to the customer, then he/she is destroying the trust that everyone must give the tech. How will we have their trust, if we are not trustworthy?
I have worked as an electronics repair technician for both consumer electronics and in manufacturing quality control/ customer return service repair. It is often a difficult decision to whether or not a device lives or dies in the tech's hands. Does the device get repaired, or is the repair too expensive? How important is this device to the customer? I was always astonished as to what the owner thought was irreplaceable. I don't know if your business deals with this type of device repair, or you specialize in a specific area, but I would suggest to at least put the decision in the owner's hands. Give them a rough estimate and explain what you believe the device is non economically repairable.
By the way, I am fascinated by your diagnostic procedure. After two years in the Electronics Repair courses offered in High School, and a two and a half year Associate's degree education. I have not seen anyone trace a fault in the manner you do. Your technique seems very functional and works well with the speed at which your repair scheduling needs to be.
Respectfully,
Computer/Electronics Geek
I really like your honesty and your videos.
Small message from a French repairman.
You can't manage the shop all by yourself is the issue here. Great video as always. :)
The way you had it hanging was messing with me even after the fall
10:50 - It's doing the right thing all the time, even when it may work to your disadvantage.
A very good and big message given by you sir,
God always see us
"Religiously not correct".. Thank you for standing up and announcing that you believe in something. Subscribed.
I like how you keep your cool. I would've said about 50 different curse words if I dropped and broke an ipad I was fixing
Appreciate man....i m from india i do the same work and learnt alot from u ...your words touched my heart
Wise words brother, you speak the truth and it shows in your videos, you are blessed beyond wealth, thank you.
"Who's to blame?" No-one. This was an accident and even then continuing on fixing it with a good mood shows how determined you are. This was an accident, and they happen. If that were my iPad and I heard you dropped it accidentally, cracked it, then placed a new screen on it after fixing then 2 problems, I would pay you for that extra screen and highly appreciate his work. (I'm 16 and don't make money yet but that's what I feel is good in the future if I am in a situation like this).
So basically. delete the ending! You did well in the end! :)
Have an original iPad still running. So glad I have never needed any repair. Though I had a slight bend to my iPad Pro 12,9 2nd gen with light bleed it was replaced by Apple even after it’s 1 year warranty had run out and free of charge. I think the light bleed was a something that occurred with some first models in the iPad Pro 12,9 2nd gens batches. The replacement is solid.
Your a good honest man Alex im a believer too your absolutely correct
Good thoughts produce good actions which (usually) produce good consequences. Bad thoughts produce bad actions which produce bad consequences. These ripple out like waves on a pond, affecting you and everyone they touch, like a Tsunami of evil. This, irrespective of one’s religious beliefs, is why one should strive to do good, and fight evil. Even if it’s something as simple as eating the cost of a broken screen. Bravo! 🤗
I worked in a video camera repair shop, they were very popular and the tech was so talented they could tear apart a camera and put it together with a blindfold on. The other part that made this shop popular was the same type of principles applied as seen here in this an other videos.
Good tools and experience is a must, and that low melt solder must be amazing, cause you made it look so easy...
I had 2 HP tablets given to me to see if I could fix it, a lady that used to work with me, told me her kids broke 2 tablets, she couldn't manage to recharge them, and she didn't knew why, she sent the tablets to a repair shop and they said there was no fix. So I told her, if you dont mind, I can take a look at them, cause normally the shops here wont bother do that kind of job in low cost equipment, they just tell you is a no fix. So you go and buy a new one.
So I got them home, and realized that it was the usb port in the tablets that had broken pins, I searched online on youtube about fixing those exact same tablets, and found a vid on how to do it.
The guy in the video was like me, an amateur trying to fix his sons tablet.
So I looked online for the connectors, it costed like 8euros for those 2 asus usb ports, I talked to the lady next day, and told her, look I am not a repair professional, but I have some tools that I use in my diy repairs and if you want I buy the 2 connectors and fix it for you, or try it at least, and you pay me the connectors.
She said yes, I got the connectors, and started the repairs, the first one, I started getting frustrated really fast, cause I couldn't manage to remove it, hot air, mad the plastic of the usb casing, melt, and the connector was so small that it was really hard to unsolder with the tip I was using at the moment. And also, I didn't had low melt solder, so it would always get hard again in another side if I take the soldering iron out.
I managed to fix 1 of the tablets, and the other one I think because I made some capacitor or something move, never worked, the tablet worked if I changed the bateries, but because she was about to go to her holidays and wanted the tablets, I had not much time to play a bit more with it to try and fix it.
But it is nice to see the method you used in this video, cause is a learning experience, for my next fix if I need it, I know I will need low melt solder and a microscope or the big glass thing you use, cause looking at those kinds of components with your naked eye is a pain in the ass.
I managed to made some repairs, in tvs, radios, phones, and I love the feeling when I give the device back to people, and it works, also love that kind of lonely job where you do what you got to do, no one is there to bother you to tell you what to do.
I have at least 4 tvs here, that are not working, that were given to me since they were not working, and hopefully I will manage to fix them.
But I want to thank you and all the other youtubers who share this kind of stuff for free. Without you guys it would be way harder or almost impossible to fix anything if you dont know nothing like me.
Great job and keep them coming, I love your videos.
PS: sorry for the huge testament no one will probably read it, but still I had this feeling to tell the story :p, take care
New watcher here. I repair phones tablets and computers for family and friends. I’ve wanted to get into soldering and enjoy watching you. This video shows I made a good choice in choosing to watch you. I get a lot of good advice from you and being honest is me #1 rule. 1 question I have is how do you know what solder to use? You used aluminium and not tin? I assume there’s a difference and not just another word for it
There's aluminium solder?
I always laugh when I see you cheering when you make something. good luck from the Netherlands
Integrity in this world is severely lacking. Good dude
Hello
I respect you when you replace screen to the customer
Thank you about all your videos
I see your videos from Palestine - Gaza strip