MY AWFUL Air Canada Business Class Flight *Silenced by Cabin Crew*
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- Опубліковано 22 чер 2024
- What happened on my Air Canada Business Class Flight?
I flew on AC's new new 787-9 Dreamliner on red eye flight from Mexico City. I'd be excited to try this airline, as i've never had a chance to before, but unfortunately quite a few things went wrong. Here is my account of what happened.
I was silenced by the crew, told I was not allowed to film, provided a sub par premium experience and made to feel very unwelcome. This is not what I expected from North America's best Airline...
I want to give a special mention to the ground crew which came to check on me in the terminal, to apologise for the experience I had and to offer me food, snacks and Air Canada merch. An excellent example of how to rectify a poor experience, I just hope that mentioned service improvements will happen on this red eye flight.
Thankfully I still managed to offer a comprehensive review of this flight, but had I not pushed back or made my concerns public on my IG then I feel this may not have been the case.
Next flight up, I'll be flying onboard their 777-300ER in Business Class, and without giving too much away, it was a completely different experience. Let's hope what happened today is a one off. My other concerns today were with the soft product provided, no bedding for a night flight, breakfast served at midnight and overall attitude towards taking photos (not in line with other reviewers).
I hope also to try their Signature Business Class, their YYZ suites (lounge) - but managed to get a tiny sample on my next flight of what their concierge service is like.
As always let me know what you think to my flight down below.
Follow my travels: will.luxurytravel
If they can treat business class passengers like that, imagine how economy passengers can be treated.
@@Notguilty907 im interested in knowing how the young passenger got treated
@@Notguilty907 that’s horrible! I hope the dad pressed charges.
@@Notguilty907 100% this.. "North America's Best Airline" consistently has the WORST customer service rendering them one of the worst airlines on the planet.
@@Notguilty907 sounds fake this story? I wouldn’t doubt this could happen though because AC isn’t known for service.
@@Notguilty907 omg that is absolutely terrible,the audacity to treat someone badly just of how they dress?This is why you should never judge a book by it's cover
I was at a screening of a film once, at the Banff film festival, and an air Canada advertisment started to play before the movie. It said "Air Canada was voted #1 in customer satisfaction, for the third year running". And everyone in the audience spontaneously started to laugh.
Luckily they have improved. A big problem was that they were unionized.. Also, generally, European flights receive the premium treatment. Looks like Mexico does not, but some other Central and South American flights have improved tons in the last 7 years.
Wow, that says a lot!
It’s because all the others are equally shit or somehow worse. In other words, they all suck.
@@carlose6010 "A big problem was that they were unionized."
Pfff... Your american is showing.
@@carlose6010 Yeah workers aren't allowed rights are they, or any body to fight for them? You must be one of those rich c+nts who likes to screw everyone and only values money and materialism eh?
I am Canadian and I do everything that I can to avoid AC. Employees are rude and service is awful. It was like that before and during Covid and it is still like that.
This is so bloody old why did you bother posting it since you’re so bloody old, but I don’t know why I even bothered
Canadian here. I agree - they are an embarrassment.
Sounds like Air Canada is almost as bad as American Airlines then.
It was like that when I flew them in 2016
I'm flying "out" of Canada soon, and doing Delta, West Jet mix. all business class sleep seats, so I don't care..lol. This video was pretty showing of how Canada and its people have changed, so sad.
I’m a flight attendant for a U.S. Airline, and I have caught coworkers lying to passengers saying something was illegal when it actually wasn’t. I’ve found myself having to correct them, and smooth things out with the passenger.
You're a bad colleague and a poor employee, then. Your colleagues have the right to not being filmed while working and your airline's planes are NOT public space, so specific formal consent must be obtained from the company prior to be allowed to film on board. That everybody is doing it to the point of then freely post it on social media and derive monetarily gain from the it is not an excuse to for you to help them out.
@@nimbuskhannk627 Did I mention anything about being filmed? Your reply has nothing to do with my comment. Go read my comment again.
It is not about illegality… It is about company policy…
No. He's not filming anyone without their permission.@@nimbuskhannk627
@@nimbuskhannk627they apologized to him because they were in the wrong
"I was silenced, threatened with legal reprimand and made to feel incredibly uncomfortable." So, an average Air Canada flight, then?
Yes, definitely. Truly the best customer care Aircanada is capable of providing👌.
Lmao
Best airline in north America
5 stars rated by scamtrax
Lmao
Lol
Can definitely say, Air Canada only apologized because they realized you have a following. I've ridden with them maybe 3-4 times in my life and every time I had awful service or baggage destroyed. One of my friends watched in shock and horror as some of the employees destroyed his wheelchair by jumping on it when it wouldn't collapse. Majority of Canadians avoid them like the plague. I've spent an extra $100 just to fly with another company.
did they consider asking your friend how to actually collapse it?
you're better off swimming across atlantic than travelling with AC.
There's actually many cases of Air Canada destroying wheelchairs. It's a weird phenomenon.
Wow.
That is absolutely devastating for your friend! How horrible! I can’t imagine how powerless they must have felt watching the staff destroy basically his whole access to the world. Ugh just heartbreaking
LOVE your honest reviews!! In Canada 🇨🇦 we have VERY limited options for airline carriers and your experience here , while very unfortunate, is not rare. I suspect you’re correct that their desire to set things right was highly influenced by your subscriber count but the average traveller (myself) thanks you immensely.
Yeah but its great to see small inexpensive airlines like flair and swoop getting bigger! In my oppinion they have both been amazing to fly with
I’m shocked with all these negative Air Canada user experiences!
I was only recently looking at flying business class for the very first time - looks like I’ll be choosing another carrier.
It is really hit or miss with the airline. I would recommend flying with an alternative if you have the option.
@@ManLikeSmokey thank you, will do!
I've flown air Canada for 52 years and absolutely love them. I've travelled since I was 6 months old, across Canada, The US and Europe. The flight crews have been lovely, I've had my luggage lost once and it was brought to my home 2 hours later.
@@supergirl0526 I flew with Air Canada from Doha to Toronto and also from Toronto to Doha. It's honestly not that bad. I like the flight map because you can see the plane from different angles and you can play with it. I don't really like Qatar Airways flight map because you can't play with it and it just changes by its own. Air Canada Business Class seems disappointing and I don't know why the Airline gives boring vibes.
why don't i believe you and feel that you might be an employee of AC?!?
@@supergirl0526
Air Canada’s motto “We’re not happy until you’re not happy”. There’s a reason so many Canadians refuse to fly with this company.
Eh
@TheENofficial I really wanted to like Air Canada but they lost my wife's bag (later recovered) very nearly ruining our European vacation. I've had much better luck on West Jet, Canada's second largest airline. My 787 experience was very different. Los Angeles to London on a Virgin Atlantic flying cattle car was not fun!
Should rename it from Air Canada to Air Gestapo.
westjet has better 787 product so how wasn't westjets business class best in north america
As a Canadian i dont know of any Canadians who have any negative feelings towards air Canada
I think their marketing department was in panic mode
And they should have been
What a garbage experience.
Absolutely!
One of the worst airline for me even I am a Canadian. I live in Japan and most of top 10 airlines in the world are in Asia. European and North American airlines unable to match there standard. Air Canada very expensive and low class service.
Propaganda department. Marketing should reflect the real experience expected and delivered.
I am yet another Canadian that avoids Air Canada at all cost. I have flown with them once that once was more than enough: not only was I rudely treated, the flight attendant actually made my flight uncomfortable which one would think is contrary to their job. I will take a slow train across the country before I step on another Air Canada flight. Thank you for exposing them for how awful they are.
Thank you for sharing your experience. I was about to book a flight on AC for the first time. Now I know I better maybe play safe just to stick w the airlines I know more.
Air Canada has always been horrible. Had to fly with them many times but the absolute worst incident was when I was continuously refused service on a long haul flight in 2006. I asked for a cup of water and the attendant said sure. She came back, proceeded to serve people around me. I saw she was walking away and said "sorry, is my water on the way?" She said "I'm sorry, yes I'll get it." She never came back. This was when personal water bottles weren't allowed on flights so I was feeling very thirsty by that time. About an hour later, meal service came out and everyone was served but me. It was a different crew member handing out meals. At this point, the passengers around me were like "serve her first, no one is helping her even though she's asked many times." It wasn't until then that I was finally helped. The crew member even said, "you're so tiny, you blend into the seat" when she came back! What difference does my size make? I was 5'5 and over 120lbs lol The passenger next to me even said she'll go to the counter with me once we land as a witness if I wanted to file a complaint. This was before social media.
Like my experience! How are we all (outside of Canada) just now finding out how bad this airline is?!
I do sort of love that their over the top PR reply to someone 'known' was seen for what it is, a shameless play to try to cover up gapingly rude service with normal people that don't have a UA-cam channel.
Add in BA, Qantas most Western Airlines forget then ask fly Asian airlines.
IK! LIKE I WAS IN ECONOMY AND THE SCREENS WERE NOT. WORKING. THEN LIKE THE FLIGHT ATTENDANTS TREATED ME LIKE SH*T. I ASKED FOR A DRINK AND THEY SAID NO KID. LIKE TF-
@@lenvella9541 I've taken Air New Zealand a few times and it's always been outstanding! Emirates has been great too.
@@k0derrr if it was between Air Canada and Aeroflot, I'd take my chances with Aeroflot
Air Canada's motto: "We're not happy until you're not happy"
omg that is hilarious!! Perfect motto🤣😂
😂😂😂😂
that's hiliarious
I really appreciate your videos and it’s really important to both see the best and worst parts of your travels! 👍 Keep up the good work!
My experience with Air Canada is awful too! One time I was flying back to Canada and a passenger was under 5ft. She couldn’t stow her carryon in the overhead. A younger attendant wanted to help her but the older attendant stopped her. The passenger was so helpless, so I went to help. I was annoyed at this point. Then the older attendant thanked me. I told her off and said it’s her job to help passengers. It’s not like the passenger was being entitled. She really couldn’t do it. It might’ve been a work safety thing, which I get, but we all know passengers sometimes need help. It makes no sense. Its a customer need and they don’t provide that service. It makes me question what if a passenger has a an injury or they body pains, what then? Just don’t travel Air Canada if u have the choice.
Asian airplanes generally have better mannered crew and helpful attendants.
@@brndxtliterally anything in asia will be better than canada 😂😂😂
I find it extremely ironic that the most polite country has the absolute rudest airline I have ever flown.
Its unfortunate you believe that govt PR garbage about Canadians being polite. That bull was introduced in order to increase tourism and immigration in the late 60 s
Canadians are some of the foulest people in the world
Exactly what I was thinking.
Maybe they’re letting it all out, socially repressed frustration. Being polite in every setting is tough
Lol most Canadians are mostly polite to white people. Definitely one of the more racist countries I've visited. At least the Americans are open about their racism
@@druidsongevergreens In my near 60 years in Canada , I just have not seen Canadians as particularly nice or polite . Its really just a fallacy
"A law that forbid people from filming in a plane"
Yeah, that doesn't exist, this flight personnel was clearly afraid of their bad behavior appearing on screen.
This may help with the confusion:
Straight out of the criminal code...
You may notice 162.1 (2) b and c are in jeopardy.
162.1 (1) Everyone who knowingly publishes, distributes, transmits, sells, makes available or advertises an intimate image of a person knowing that the person depicted in the image did not give their consent to that conduct, or being reckless as to whether or not that person gave their consent to that conduct, is guilty
(a) of an indictable offence and liable to imprisonment for a term of not more than five years; or
(b) of an offence punishable on summary conviction.
Definition of intimate image
(2) In this section, intimate image means a visual recording of a person made by any means including a photographic, film or video recording,
(a) in which the person is nude, is exposing his or her genital organs or anal region or her breasts or is engaged in explicit sexual activity;
(b) in respect of which, at the time of the recording, there were circumstances that gave rise to a reasonable expectation of privacy; and
(c) in respect of which the person depicted retains a reasonable expectation of privacy at the time the offence is committed.
@@brianbenoit6883 I’m no lawyer but, to me, that just means it’s illegal to record and sell someone’s nudes without their consent/knowledge than it is about his ability to film/record his travel experiences. That FA’s behaviour was completely unwelcoming and kinda sus, not like he was shoving the go pro to anyone’s faces.
there is no expectation of privacy in a plane.... its like expecting privacy in a bus or train or an airport.
@@brianbenoit6883 That's not the same thing.
@@brianbenoit6883 an aircraft does not provide a reasonable expectation of privacy as it is a shared space.
GREAT REVIEW. As a Canadian, I have often flown Air Canada. They are simply horrible. Your review seems MORE than fair and I can guarantee that the rest of us ordinary travelers would never be given the consideration that you experienced. Their flights are designated like "AC780" and we often joke that the "AC" stands for "Always Cancelled". 😅 I hope you will try them again in the future to double down on your thoughts of this airline.
I'm glad to see your experience has opened the floodgates of negative reviews for Air Canada. My worst experience ever was a business class flight with them during the pandemic. One of the last days with mask mandates, I was criticized for not wearing my mask properly in-between sips of water, then they refused to serve me drinks and food because of this! The cabin crews seem to always have power trips and attitudes - which must stem from their working conditions or job satisfaction.
I've had the same experience. The power trips and attitudes not to mention the constant threats. They really need to fire these obnoxious ugly flight attendants. Someone needs to address the power trip issues with Air Canada and hold them accountable.
Oh, negative feedback has existed for many years prior on the airline, and it hasn't changed.
Welcome to the "Silenced by Air Canada" Club 😉
Welcome to AirCanada. Well at least I know now that business class gets treated just as bad as standard class like crap.
There are good and bad experiences for all airlines. I’ve never had a bad experience on AC in business class or really any other class of service
Overreacting much?
@@Pepper_Ann007 from a perspective of a person who have never travelled to Canada let alone know how air Canada is, few negative comment maybe because some people were salty or overreacting. But i see multiple negative reviews of air Canada so judging by that, I’d say they’re not making those reviews for the fun of it.
Air Canada: It's our policy not to discriminate by class or social standing. So we treat everyone like crap.
@@rocketraccoon1976 you should fly international, it’s much better
so sorry you had to experience this!! & thanks for your channel!!
Just discovered your channel, thank you for what you create!
As a Cdn. we all know the AC motto is "We're not happy till you're not happy" and absolutely correct.. no response would have happened with an ordinary Joe.
LOL. Thank you for that. It was very funny. Unfortunately, that could be the motto for nearly every corporate experience when dealing with "guests"
You did a great job documenting a bad experience, but very professionally. This is exactly what travelers want as opposed to the white-washed reviews of other travel bloggers. Great video
Exactly. White-washed reviews (paid advertisements disguised as reviews) are the reason I unsubscribed from a different air travel blog. I prefer real reviews, pros and cons, presented professionally, like this one. Nonstop Dan is another good one.
@@jimmooney8195 here, here . . . 😎
I'm not quite sure how you define "white-washed reviews". Do you mind explaining a bit further so that I could avoid those kind of reviews in the future?
@@kingcoong Perhaps Brian Wied will explain further, but essentially they are "everything is wonderful" reviews. This video actually shows a couple of seconds of screenshots of uploads by another reviewer (but I won't mention the location in this one) with less useful content. But this video points out, starting at about 8:17, that he himself wants to give us an accurate insight, rather than an advertorial. That helps customers decide where to spend their money (or where not to) for the best value. It also can help airlines see specifically where to improve their service and attitudes if they want to keep customers. Everyone wins that way. (Except in the cases of government-run airlines who don't need to keep customers because there's no competition.) The paid reviews, paid for in cash or simply free flights, are far less useful. They never point out the downsides, because they want those free flights to keep coming their way. If you watch a review where everything is sugar coated, that's a channel to avoid.
Well I sure won't be flying Air Canada, if they only treat VIP bloggers with any respect.
Never commented on your videos before but thank you!! I honestly believe that you shedding light on the situation has just improved things for everyone else.
time will tell, but reading the rest of the comments, it doesn't sound hopeful
Love your videos! 🎉
I won a trip to San Francisco and they flew me on Air Canada.
My experience was so bad, I paid out of pocket for Amtrak for the return.
bruh
Yikes, it must have been pretty bad to opt for Amtrak! I took Amtrak once from Shelby, MT to Seattle, WA. It took over 26 hours to get there. We spent more time stopped on the tracks than actually moving, never again.
@@Penny-bt4gc Amtrak is only if you want to take your time and see the countryside. It is great for that
...ouch...was Spirit not available?
Amtrak actually isn’t too bad i went from Atlanta,ga to Philadelphia and it was actually pretty nice and spacious
So last year, I flew my family of 5 to Morocco, with Air Canada. After I purchased the tickets, the scheduled aircraft changed. I had already paid extra $110 per person for the seat selection, but because it was a different aircraft, the reassigned every seat, and our seats were scattered around. Then I called the customer service and asked them to put my family together, but was told wasn't possible cause they have already reassigned the seats and the flight was fully booked. Obviously, I asked for a refund, but again was told that Air Canada can't refund service fee's, only can issue a credit to use in the future. So at the end of the day, I had to pay $550 for the seats I couldn't even choose. Talk about customer service...
Did you pursue a chargeback on your credit card?
Just happened to me! I haven't flown yet, and, however, my wife and I are sitting together again, for now!
This just screams power abusers. As small customers you can only either put up or go through looong procedures to even get money back.
You wrote this a month ago but as someone who used to work in the trade I must tell you and all others that seats (numbers) are never guaranteed and this is part of the T&C’s and Conditions of Carriage when purchasing. What the airline guarantees is that they will get you from A to B but not the specific seat number you choose or pay for. This is one of their most vile monetising tricks but a lot of people are happy paying hundreds for no guarantee whatsoever. With some airlines, depending on how many layovers or stops your flight has, it is actually cheaper to go Business Class…
Sounds normal
Your honesty is great and watching you -I’d say you are achieving your aims with your channel..Keep it up!
And it was this video that earned my subscribed. Thanks for using your platform for good. ❤❤❤
When Fort Mac in Alberta was being burned down by forest fires. West Jet was evacuating people for free. Taking pets and everything without complaint. Air Canada doubled their ticket prices. And that was pretty much the last straw for Air Canada. The only reason I would fly them is absolute last resort.
Really, if it is true, it is awful! I thought Canada was "besties" like universes' bff.
Save yourself the hassle and just walk. Never AC ever again.
Not true at all. West Jet was NOT giving people free flights. Air Canada actually flew larger aircraft than WestJet (Boeing 777s) delivering supplies and evacuating people. They even honored WestJet tickets held by people who got stranded. Air Canada also was able to fly into the smaller airfields and evacuate people from them with their smaller aircraft types that WestJet doesn't have. The ticket prices only got jacked because the computer booking system was suddenly inundated with people buying up tickets from Fort Mac and it automatically increases prices when there's a sudden surge in demand (Westjet's system did the same thing) They corrected the problem right away and charged people the original price.
Honestly, the main difference between the two airlines? Air Canada didn't brag about it on social media the way WestJet did. WestJet even took credit for Canadian North's evacuation flights.
Air Canada owns WestJet
Screw Alberta. They elect fascists and homophobes, cry non-stop about lack of representation (despite giving us the absolute worst prime minister the country has ever had), and arrogantly mocking "have-not" provinces when they were rolling in oil money -- then demanding welfare money when _they_ squandered their oil money and became have-nots.
I think they were just plain rude, then tried to clean up their mistake after finding out you were for real. How tacky of them.
That is 100% guaranteed exactly what happened. Why else would they, mid flight, all of a sudden start treating him nicely? It's obvious that they googled him after telling him off for filming, found his YT channel and Instagram, and promptly went into panic mode.
The truly gutting thing is that for every traveler who happens to have enough followers/fans/subs to be treated nicely (once they realize who the traveler is) there are 10 000 people without a large following that they treat like crap, and these people never get any apologies or the treatment they deserve, as paying customers.
A true Faulty Towers moment
And randomly making up laws to scare the passengers…. Very unprofessional. They might need to rethink how they train their staff!
@Carson Lowe your daddy own the airline or something? Can you make changes? Than STFU lol…..
@@geraldthompson4633 Just don't mention the war!
Just found your channel. Binge watching. This is the first negative review I have seen from you. I flew AC christmas 2022 from st vincent island to toronto. I was in seat 1A without a seat mate. My allergies were acting up on the flight. As I was next to the food prep area, the FA kept an eye on me bringing me tissue and warm tea. It was a good experience for my first AC flight. First time in Toronto airport as well. I loved that airport. I guess it depends on the route and the crew you get.
We love you will! You keep doing you! I love your watching videos specially the train ones! From one Brit to another.. you’re the best :)
I’m on my way to Canada in a couple of days. After seeing this and reading other people’s comments regarding the airline, I’ve decided to fly KLM.
I changed from stat allince to klm just before the covid! Good descision!
@@HA-gx2dg Good decision KLM are excellent!
Step mom has flown them back and forth from Canada and England. She has been pretty happy with them.
KLM have their moments too… I refuse to use them.
KLM is quite good but only on Routes they have competition;) Flying from Amsterdam to Aruba its always bad because you simply have no choice but flying them.
The reality of Air Canada (and this is increasingly applying to WestJet) is the culture among the staff is to not treat their customers like customers. Air Canada staff treat their customers like they’re a necessary inconvenience in order to get a pay cheque.
Sorry to see and hear that your flight was not up to par. I can perfectly understand your frustration. You do a superb job with your videos. I have never heard you downplay anything. Everyone has likes and dislikes and I think that you address everything very well. Keep up the good work. I could never afford the accommodations that you take but I so much enjoy seeing all of the "bells & whistles". Don H Ocala Florida USA
Was on an Air Canada Flight from Palm Springs to Toronto. Air Canada Rouge! One of the flight attendants screamed at a passenger because he was hesitant about moving his belongings from the over head bin. Too many people had brought everything they own on to the flight and they needed more space for the BIG bags. She threatened to remove him from the aircraft if he didn't comply with the 'orders' we had been given. I addressed the issue with the Steward. He did speak to the passenger. I don't know what transpired. I hope they gave him free flights for a year or two. I also wrote to Air Canada Customer Service-an oxymoron and did get a reply. I try to avoid using them if I can. Happy Travels.
Being well accustomed to “its the law”, my retort is always “which law?”.
Its a get out used to control people too often by trying to scare them. Having been through several court battles and come out the victor I can tell you that misrepresenting the law is a higher offence in itself.
Its international aviation law 🤷♂️
@@andrewquick4176 wait there are laws for that? 🤔
@@Arale I would guess so - there is International maritime law so I would guess that there is something similar for aviation.
The problem is, it is very much the law if the pilot doesn’t want you on the flight - you have no choice..
So even if you aren’t breaking the law or an airline rule; the captain still has full control over who flys or not
If the company says no... it's no.
I am Canadian, of…mature years. Our flag carrier has been embarrassing for as long as I can remember.
Not indicative of our nation….so on behalf of all Canucks please accept out apologies.
Apologies? They bent over backwards for him at the end and he still leaves them a scathing review. This is why people hate ytubers and filming in public to begin with.
@@jenniferlawrence9473 I felt the review was more or less fair, and we shouldn't underestimate the discomfort that a passenger will feel if they think a member of the cabin staff has taken against them.
@@jenniferlawrence9473 He should have never been given a substandard service and been treated as such, if they can afford to swoon him because he outed the company they can afford proper training for their staff!
Trudeau has been embarrassing Canada for years.
@@thegan9143 From a guy who has to listen to Boris and his BS I think Trudeau is pretty flipping great!
Thanks for the honest video, will choose a different airline to fly with when traveling to and from Canada.
Very interesting video, Thank you, you present these videos very nicely I have to say.
Seen some people in the comments defending Air Canada about the gopro situation, which fair enough, even if it isnt law it's their plane etc - but that still doesn't excuse the lack of blankets, the meals, the ticket pricing, the saving face they did when they saw his post, and the countless other comments and experiences others have said about the staff and the flight being awful. A crap airline is a crap airline
Pretty weak to have no blankets on an over night flight but it was only $700 I don't see what the pricing gripe was about. Fair enough to apologise for poor staff training but I hate when a company sucks up to an influencer/reviewer
Why would they give you blankets ?
@@doithimaceabhard7457 only 700?? That's not a cheap flight some5 star hotels don't even charge that much
@@goose7158 $700 for a 4+ hour business class flight is REALLY inexpensive...
@@goose7158 Planes can get really cold because of the aircon and air pressure. Many planes, especially long haul ones where you're expected to sleep, give blankets to help with the cold. For someone like myself that struggles with blood pressure and my body temperature, they can be the difference between being fine and blood clots occurring
I flew Air Canada to Toronto and there was vomit on my moms tray table. My mom is a health care professional and she told the stewardess about the problem. The stewardess told mom to clean it herself! she had to explain that she payed for the service on the flight, not to do the service herself. The stewardess ignored her and just gave her a hot towel to clean it up. At this point mom was furious and demanded gloves and sanitation equipment. The stewardess did not give it to her. Soon it was back and fourth anger between mom and the stewardess. When we landed the manager and the captain of the flight came to apologize. They offered free business class seats for us.
Worst flight ever!
I would have ripped up the tickets in front of them and demanded my money back!
Wow, so air Canada upgraded you to business class vomit covered traytable then? I think they were hoping you would continue to clean their plane for them.
K thats cap
If that was true it would be everywhere on the news
That’s beautiful! Just lovely! Unfortunately, something tells that this incident was not a first for Air Canada.
The worst part for me was the bowing and scrapping once they figured out who you were. As a person who has been on many AC flights, I can say that they are not usually that bad, but they can be and most of us have had both bad and better experiences. But I prefer WestJet and now I can fly Porter to visit family in Vancouver.
I have flown Air Canada and have only had positive experiences with them (although not recently).
Glad to hear they reached out to you.
That'll teach you. The very last airline I would ever fly with.....I'm Canadian.
Their attendants only get paid when the plane is in the air and not before, so all that ground time is free labour. They really are one of the worst companies you'd never want to work for, or fly with.
It's terrible, but I gather that it's usually the case across the industry that crew only get paid when airborne.
That’s the industry’s standard
As mentioned, that's how the entire airline industry works. The flight attendants only get paid once the plane is in the air.
Like the other guys, I can confirm that's the industry norm.
All airlines in the entire world to my knowledge do not pay until the door is shut
Everyone in Canada does their absolute best to avoid flying with Air Canada. I apologize for your experience, hope you enjoyed Toronto at least.
I miss Canadian Airlines
No kidding, my mate is flying towards canada to meet her sister this winter, she has already recieved the warning to take any carrier but air canada.
I willingly pay extra to avoid Air Canada. And I'm Canadian!
i like aircanada and i think its fine and im torontonian
@@eaglesrandomstuff5553 you probably work for the airline you damn mole.
Only plane I’ve been on was a Dash-8 when I was 10 on a 2 hour flight LOL n wow those planes and interiors look so beautiful!!! Very nice futuristic concept, business class looks awesome ( is it better n more expensive then first?)
As a Canadain I am so sorry for what you had to go through
Economy red-eyes absolutely provide blanket. That's just pathetic to not offer it in business
Emirates Economy is much better!
@@koosvanzyl2605 nah Air new zealand is the best
Even united economy gave me a blanket for a similarly long flight, they've really failed if they are even worse than united
@@koosvanzyl2605 emirates is the best!
@@kezziekz Totally agree
It’s just sad that the airline only “improved” their service after realizing who you are and, most importantly, your market reach. A company that is truly good at providing the very best customer experience wouldn’t need to worry.
You cant just go filming on planes for profit with other people on it without letting them know. Its completely disrespectful.
@@mattk8810 That's how you get a genuine review, do you think Michelin announces to restaurants when they come to review?
@@mattk8810 what a moronic comment
He can film where ever he wants to. If someone else has a problem with it they can fuck off, he's not breaking any laws.
@@CarlXVIGustafBernadotte420 Very true, and Im sure that if someone was rly rly uncomfortable and asked him kindly to blur their face or something he would have agreed
They probably saw your channel and your viewer count and quickly realized they'd be doing more harm than good. Glad you still documented the first few interactions though
Passenger: Can we have some basic amenities found on most long haul flights for coach?
Air Canada: Have you tried out the new amenity called "go fuck yourself"?
I had to fly Air Canada once and I absolutely, positively, 100% believe that if they could have made your experience any worse they would have.
Air Canada's motto is "we're not happy until you're not happy."
@@jimmason8502 🤣🤣🤣
🇨🇦 Canadian here! 👋 As a frequent traveler, I refuse to fly this airline, and haven't for over a decade. Repeated ignorant staff, awful airplane condition, nonexistent customer service...it's not worth the frustration. I usually pay more to fly other airlines, but it's always been worth it.
This is a good heads up. Looks like it’ll be a hard pass on Air Canada if they are ever an option 😂
Wow just wow, what a shocking experience to have from AC. Feels like power hungry attendants getting an ego trip. Shame on you Air Canada. Im glad your other journeys are so much nicer!
Glad you had the viewing power to get it addressed because, in my experience, AC doesn't give a crap about its passengers.
The same thing happened to me a few years back when I flew Air Canada from Seoul to Vancouver in business class. I was getting settled and set my GoPro on the seat, when the flight attendant saw it she shouted “filming is not allowed, put away your cameras!”. Everyone looked around with a baffled look on their face. When another passenger tried to ask for clarification, she then said “it is against the law to film inside the aircraft and to film the flight crew”. I have never flown Air Canada again
Years ago.. I was told this.. days before a passenger was lucky enuf to film an engine exploding...and being threatened with court for doing so..
The Seoul to Vancouver Air Canada flights are the worst. I flew home last year and I can honestly say that it was one of the worst flights second only to the Air China flight that I took where we sat on the runway for a couple hours. I find the AC staff to be rude and unfriendly. Flying home of Korean Air is a completely different story. Absolutely amazing service.
@@hillaryclinton2415 Well, that actually could be a criminal offense. An aircraft engine explodes due to malfunction which threatens passengers' lives and safety but the airline insists on the footage being deleted when in fact it could be evidence in a future lawsuit. Evidence and witness tampering.
@@JasonTeale , nah - Vancouver-Sydney is waaay worse. For a country with a - deserved - reputation for friendliness, Air Canada should be a national embarrassment.
@@greybirdo what about Melbourne to Vancouver business class ?
Nicely done! You are a gentleman!
I work for a US airline, thanks for keeping them honest. They really do seem to be receptive to feedback more than most companies.
I fell out with Air Canada back 1994 when during taxiing the FA told me to remove ear plugs as the captain does not allow them, I told then they were part of an Air Canada travel kit but she insisted as they would blank out announcements, I did explain we were having a conversation with me wearing them so what was the problem this stumped her for a second, so I explained there also used in construction and would be banned if they didn't allow instruction. Now she was confused even more, but she walked away. The captain spoke to me on disembarking and said I could be banned for not following FA;s instructions and I told him to just ban me and asked for his name he saluted and walked off. I never flew AC again.
I am so glad i dont need to use AC
I'm tru blue aussie, and will never use another airline except qanta-
too bad qantas doesn't fly everywhere lol. Have to transit at changi to travel to south east asia lol
@@certified-pilot599 My man you had me in the first half
@@certified-pilot599 i was on a qantas flight once, the 2 guys in front of me were told they would not be served alcohol and asked to be more quite, which they did. the emg exit was behind me and the FA was leaning on the back of my seat. after a few minutes of no one saying anything the FA suddenly shouts "are you threatening me". once other passengers started saying that the 2 passengers had said nothing he dropped his childish claim.
@@certified-pilot599 - Not much better mate.
You can be more than banned if this happens in the USA. How about felony charges?
I just saw this video and was amazed, because I too had my absolute worst flight experience on Air Canada, similar to yours in a tangental way in terms of the 'breaking the law' threats and it appears that it was around exactly the same time you travelled, when things were opening up. I will NEVER fly them again. I'm a long time, experienced traveller and had to go to Toronto via London Heathrow on Air Canada. I care about public health and I was masked and had all my vaccinations and all the required paperwork, and I read the requirements to make sure I was fine for Canada. Checked in at London Heathrow, no problem, nice ground crew. Interacted with maybe six or seven Air Canada employees while checking in, document checks, baggage, as well as gate crew. All fine. My trip became a nightmare on the flight. I was flying in coach. About three hours in, I got thirsty and so got up and walked to the rear of the plane, where water bottles and snacks were laid out near the lavatories. I took a water bottle and was heading to my seat when a flight attendant suddenly appeared, angrily barked at me to sit down, telling me I can't get water myself because of COVID, did I understand there is a global pandemic? I was pretty taken aback by the tone and fury- I apologised, and explained that since it was laid out (and it usually is for customers to self serve during long haul flights when crew may be having breaks or otherwise engaged) I mistakenly assumed it was intended for self service. As I headed back to my seat, with no water, she stopped me & then told me that my mask wasn't regulation and I was no following Canadian law. I was wearing a washable mask with filter, the type that I had been wearing all through covid. I asked her, with honest curiosity, what was a 'regulation Canadian mask.' She started lecturing me that my mask was a fashion mask, but I pressed her, calmly, asking where the rules were about type of mask, because I truly did not want to be breaking any rules. She escalated, and escalated, and escalated, and then three other flight attendants came to the back and I explained that I was just trying to understand the rules. I asked her why none of the six or so people I'd encountered on the Air Canada ground crew said nothing about my mask, or I would have changed it immediately! I then also asked, calmly, if I was being singled out - because there were several people with things like Liverpool masks and non medical grade masks on, and cloth masks sold at the airport. This just infuriated all of them, and I was cornered by an angry group of flight attendants determined to take whatever frustration out on someone, even though I was just trying to understand the rules. I went back to my seat, literally afraid of them, and then took out their temporary mask provided in a brown paper sleeve, and put that on, because I figured if I was wearing a mask they provided, it must be OK. I fell asleep. Two hours later, a flight attendant came up to me to tell me that I was 'breaking the rules' because it was not bent tight enough around my nose. It was so absurd that I realised this couldn't be about a mask at all. After all, I was sitting across from a man, who, across the aisle, was asleep with his mouth gapping open and his mask slipped off! I took a picture of myself in my mask and sent it to my partner, asking if he was seeing something I wasn't. No idea what I was talking about. I thought about putting the incident it on social media (Internet on the plane) but then thought better of it, I was so terrified by the threats of 'breaking Canadian law.' and a gang of angry, passive aggressive flight attendants. I just couldn't get off that flight fast enough. I must say, seeing how rude - and uncomfortable they made you feel with the threat of 'breaking the law' gave me a flashback. Even more gross is how rude they were to you until they realised that you had a following and then coming up with such an insincere, over the top hokey PR response was also infuriating! I'm glad you showed it. Thanks for that, and thanks for all your great posts for travellers.
Canada was going in the direction of Nazism before COVID19 - the latter was just a catalyst to complete the descent into fascism. It'll be a long time, if ever, until they become a civilized nation again.
@@jeffreychongsathien thanks for this comment - I totally got that vibe on the airline. Shocking because I always thought of them as the 'nicest' country in the world, so this airline made me completely question my point of view.
@@ARNSamiI grew up in Canada and left when I could. Definitely not the nicest country 😂
@@deztheray8935 oh ya... so where did you move to that you found so much better?
@@3to1media North Korea, Iran, Saudi?
Thank you for the review
They only reached out because you have a following. A regular person would get the standard loophole waste of time. I flew Air Canada in may last year to NY. I suppose raising a stink on media could have done something.....but id rather just not fly them again. I am glad they made things right and hopefully educated their staff. Thanks for the video!
Just a few weeks ago, I encountered the rudest, snarkiest, poutiest ground and flight attendants on an Air Canada flight from Tokyo, and a Toronto to Chicago connecting flight. What a contrast to my Japan Airlines (impeccable as always) experience that preceded it. First time ever to fly Air Canada. Never. Again.
Yup JAL and ANA have such great service.
you realize that ground staff in tokyo are not Air Canada staff correct?
@@patriciathompson9050 Of course. No problem with Tokyo ground.
Telling someone reviewing their experience on your airline to shut off their camera and not to film is like a food reviewer walking into a restaurant and once the chef finds out who he is intentionally burns his food.
🤣😭💀 omg that is actually very comparable great thought!
Not really a good comparison. The flight attendants probably didn't assume he has any sort of following or status, but rather they only saw the negative side in that, some passenger was filming, with no regard to the consequences of this,
a better comparison would be to not hand out cutlery to the food reviewer.
@@bob-carnatu-sef wait until you have a taste of AC service. AC is just garbage 🤮
Self-sabotage
Outstanding information
Canadian's are some of the nicest humans on the planet, I'm so surprised you couldn't get even a blanket in business class on their airline.
As a proud Canadian it pains me how our National airline treats it's customers. If I don't absolutely need to fly Air Canada I will always pick another option. I have been screwed over and disrespected too many times.
Same goes with our national airline Air India
It has so many issues but I hope that now they will improve
When my wife and I flew from Rome to Toronto first class we weren’t even on the same side of the plane. Most of first class was taken up by Air Canada employees who all sat conveniently close together and received much more attention from the crew than we did.
What a horror!
Are you okay?
@@AlbionTVLondon Crying and whining are the new black.
@@gary7vn I don’t know, are you still a peter puffer?
Did you have to get therapy for what happened to you?
Air Canada merch and M&M's. Thanks for the sponsored by Air Canada video in all their glory... Can't wait for a no way possible random travel experience from them in the next video.
It was many many years ago, but I flew once on Air Canada as a child. I was separated from my mum and sister so was essentially flying alone. I was 11 and was emigrating from Scotland to Canada, so was already feeling quite low and scared. I was treated terribly by the flight attendant. Luckily, I was next to a nice elderly couple from England who took care of me as my mum was only able to make it over from her section to check on me once. Another passenger offered her close by seat to my mum. Flight attendant would not let them switch...I have flown many many places since then on other airlines and never had an experience like that again. I never have flown AC ever again though, never will. I find it even worse that once they figured out who you were they started treating you well. So fake.
I have never in 23 years of flying ever had a "GOOD" experience Air Canada. from them losing luggage, being constantly late, missing their own connections, and over all just unhelpful nature. I am to a point in my life now I will pay extra money just to avoid ever flying with that airline.
I had a good experience. I had no idea they were like that. :(
How can they loose their own connections?
Honestly planes being out of schedule is almost always because of the airport shenanigans, but other points are probably true. There isn't actually many reasons why plane itself would cause schedule changes.
The bonus is, you can spend less with any one else....
And I've had countless good experiences.
Based on this experience alone I won’t be flying air Canada! What kind of business class over night flight is this that doesn’t include bedding? And who does the FA think they are trying to confiscate your property?
Probably a Quebec crew, They're usually the grumpiest and rudest
All airlines have bad experiences
@@ownagezx 100%, they remind me of Air France, making laws on the fly.
The fact that French have a reputation of being full of themselves, racists and hateful doesn't come out of nowhere, as someone living in France, it's sadly true.
Won't even chance it now and we really want to visit Canada,who wants aggravation
True
I am a Canadian ATPL corporate pilot for the past 26 years on a CJ4 Gen2
Air Canada pilots are arrogant , the crews are stuck up and snobs.
Aircraft are poorly maintained
And they totally fear bad publicity
Its been like that for years
I never fly with them .
Sorry to hear it was a Bad flight. It sounds like someone was trying to pull their weight around.
I am curious. Will you try another fight from a different point?
I remember 10 years ago I was catching a flight from Ottawa to London. As I approached the airport - maybe 15 miles away - I saw a MASSIVE storm rolling in. Dark skies, thunder and high wind could be seen in the distance. When I got to the airport - I checked in as usual. I cleared customs and awaited my flight. As I waited - I was told my flight would be delayed. My flight was supposed to leave around 7 and it was around 4.30 in the afternoon. I waited - and looking out the window - I could see TONS of planes accumulating outside as they could not unload passengers due to lightning. No gate was announced for my flight and no news was given to me about my flight. I waited until 3am until I was told my flight was delayed until the next morning. When they told all the passengers they were going to delay our flight - they made sure the cops were standing by to keep us in line. Unfortunately at this point it was 3.30am and the new time of our flight was 9am. I had no time to get to a hotel so had to sleep at the airport. If Air Canada had told those on the London flight that it would be delayed until the next day at 7pm - we could have all gone to a hotel and rested. This would have been an easy announcement to make as there were SO MANY domestic flights waiting to be unloaded.
I have since flown them a couple times since and can say Air Canada never misses an opportunity to disappoint.
I now live in Hong Kong and fly to Canada regularly. I never take Air Canada and fly business mostly.
I know someone that needed to travel to Toronto from our home province for medical appointments. The flight there was Okay, but the flight home was canceled 4 times due to a snow storm and he was stuck in the airport for 4 days. Air Canada wouldn’t do anything to help, no food vouchers, no hotel room. Absolutely nothing they just had to sit at the airport and wait
Air Canada was the first flight I've been on where I got literally laughed at for asking for a blanket to sleep. Jokes on them I'm never flying with them again.
this actualy shocks me, never had a flight where they didnt give blankets
@@FrVitoBe During the pandemic it gave them a reason for more cost cutting in not providing blankets, claiming it was a risk for COVID.
Wow that’s bizarre. Especially for a cold country to not provide blankets?
@@MusicalMemeology that's pretty cold of them 🤣🤣
wtf lol
Nice timing to have this on your recommended now
I’ve only used air Canada once on a 45 minute flight. It was extremely uncomfortable and took forever for the flight to take off and the plane made a loud noise most of the flight.
My daughter has flown with them several times and complains about them a lot. Mostly due to delayed flights. She said she will never fly air Canada again. It’s too bad the employees are miserable and take it out on the passengers.
I live in Canada and it's well known that Air Canada's motto is "We are not happy until you are not happy". Try Westjet or another airline always! Thanks for the video.
Things that have happened to me flying economy on air Canada:
- a flight attendant hit me on purpose while boarding.
- a flight attendant spilled coke on my phone ruining it, but it’s ok because they gave me 1 napkin.
- all air Canada staff are consistently rude, the in flight service is horrible and you never know if you’ll actually be allowed on the flight as they frequently overbook.
The single thought that best expresses Air Canada and Canadian airports is "Not my problem, figure it out." was just on a two-week international trip where Air Canada lost the bags and it was impossible to reach them via email or phone call in that entire time... not until I actually got back into Canada was I able to speak to anybody about what happened.. and even then the attitude is just to shrug the shoulders and say it is how it is.. we missed multiple connections on the way there and again just a shrug of the shoulders, it is what it is. spent the entire night on the tarmac and then had to sleep in the airport after that, sorry it is what it is whatever figure it out.
They take absolutely no responsibility. They get away with this cs because they are pretty much a monopoly airline backed by the government. We need to support competition! Fly with anyone else.
Exactly , that is the point of a trip report. It helps also the airline to see if changes are needed to improve their service.
If AC treats their passengers like this, imagine how they treat their staff. No wonder they behave the way they do.
That was their staff...
Hello, it was the AC staff that was DOING the mistreatment.
@@SovereignStatesman they get paid like nothing
So, you think this is an excuse for treating passengers badly? If you don't like your job, find another one!
@@Petra44YT This is the worst excuse of them all. Its not as simple as "find another job"
“If you want the true measure of a person, look to see how they treat those under them, not those equal to them”
This sucks to hear. Of all classes to be stocked well, it should have been business class. The treatment you for was unacceptable and the way AC reached out was paltry, to say the least.
Did she really tell the passenger they should bring a coat..?? 😂😅 Beyond Airplane! (1980)
Recently returned to the U.K. from Vancouver on an Air Canada flight. I have to say it was one of the THE most unpleasant flights l have ever travelled on. The FA were aggressive and rude to a point that l didn’t want to engage with them at all. I won’t be flying with Air Canada anytime soon.
Same here bro!
Flew from Calgary to Quebec and had issues with the onboard crew, and even before getting on the plane. As I'm from South America, I do have a bit of different accent speaking english, and it seemed odd for them I guess so "the questioning" began. Why are you flying to Quebec? What are you doing in Canada? Who are you visiting?
Really uncomfortable, never experienced this in any other flight.
@@malteins Sounds just like anyone who works for the Canadian Government - which in many ways AirCanadian employees do.
@@florida23 Almost a symbolic extension . . . of BIG BROTHER 😬
“Official” airline? I thought that was WestJet? Car3 to share your stories with that airline? Please do, or do you not fly them?
@@malteins I hope you told them to bury their head in the snow or words to that effect.
I'm Canadian and I'm sad to report that being condescending is the new Canadian stereotype, forget the polite niceguy with maple syrup.
sad but so true
I thought that was just Quebec.
I’m sorry or excuse me is always condescending. It’s deceptive that most people take the I’m sorry as sorry but it’s condescending.
The high drug use and kleptomania while being completely polite and condescending is part of the package too.
@@ianmcnaney6528 The Québec= rude stereotype is stupid, it's not because you don't understand what we're saying that it means we're trash talking you. Grow up
As a Canadian I am embarrassed to have Air Canada as our largest airline.
I think it’s really great that they try to make it up to you. I’m pretty sure that your visit with me they wouldn’t of even said goodbye on the way out.
Among the most depressing experiences of the past 1.5 years has been witnessing the enthusiasm with which some low-quality folks will assert their newfound authority. Thanks for the review
That's in human nature unfortunately, most humans are just petty buttholes. But it is a task for a good airline (company in general) to suppress it in their employees.
When he showed the Sam Chui videos I laughed so hard
Sam can feature whatever he wants😉🍻
does he hate sam chui or something?
@@Hawktotalwar we all do lmao
@@edwardramirez3416 why?
@@Noahmb3010 most of his videos are paid and sponsered, he doesn't post genuine content, he was good in the beginning but now he's just a complete sellout
As a Canadian and frequent air Canada flyer I can say that air Canada has some of the worst customer service I’ve seen. I paid for a seat with extra legroom 3 months before my trip but they switched the plane 20 days before departure. Not only did it remove me from the extra space seat on a 6 hour flight but apparently they can’t do anything about it when I call and they still haven’t answered any of my complaints to customer service for a refund. I hate that they have a monopoly over Canada
The F.As sound more like prison warders....with split personalities...😂