Love your style of training. Simple but very effective. As a service provider for lead generation I love this question.... "How do you want your lead flow to be different by the time we finish this campaign?" or "How do you want your results to be different half way through this campaign? Great stuff!
Thanks Karie ;-) Nice to have found you, I've subscribed.. Been in sales since the age of 12 (family business- Italian dad lol!- RIP daddy-he just passed at 90) and I am now 60! He was the Province's best salesman 3 years in a row in the 70's and 80's and he passionately taught me everything there is to know about sale psychology ;-) I just love sales because it's much more about truly helping someone solve a problem. Even if the sales are not always easy, clients usually love the feeling they get once they make up their mind to go for it, whatever the product or price point and it's so rewarding, I miss that feeling of seeing a happy person after a close . Thank you! I'll stick around 🙂I like your tone of voice and speed, not boring, just right. PS: I just noticed this was 9 years ago!! Cracking up here..lolll!
Hi Karie, I’ve been in car sales for about a year and I have been applying these questions in my process and though they are simply, it really works. Thank you.
I love seeing great content like this from a positive female role model, thanks Karie! My favorite question was, "How do you want [situation] to be different by [time frame]?"
Love the video! Thanks for sharing your 7 questions. As a fellow business owner, it's always helpful to see how others are handling their very own clients.
1st Question: Sure, I can help you with that. Is it okay if I ask you a couple of questions so I can give you the most accurate information? [ask this question after client asks about the price of product/service] 2nd Question: Can you tell me more about that? [Good fall back question to continue pulling information out of prospect] 3rd Question: How do you want ______________ [
good share! usually ask most of these when people approach us for personal body transformation or life coaching. its to uncover what is truly important. thanks!
what do you think we should do from here? it is a very soft question to overcome the customer objection very fast without making any pushing mistakes when we start to close the deal. Thank you for this great 7 killing questions.
Hi Karie. It's Peter Beckenham. I've been in sales & marketing for 35 years but your simple yet powerful questions are some of the very best I have ever heard. Awesome presentation. #5 re "What factors other than price are important..." is such a great way to mitigate any price objections. My 2 cents worth would be in relation to #1 "How much do you charge?" (which can so often blow people away) I have found it helpful to provide a range of prices with a similar outcome to what you suggest - such as " "It could be anywhere from $97 to $4997 depending on what you're looking for" By the way subbed with you so I don't miss any more of your great content. Cheers from Thailand
Thanks Karie. I really like what you said about what might be going through the prospect's mind on that first question of 'what do you charge' as in, they don't know what else to ask. This is SUCH a useful reframe! (Rather than worrying about what you do charge, and assuming they are already going to be thinking it's too much.)
You are amazing!!!! After watching hundreds of sales videos from the greats you have giving me some gems and I am indebted to you!! Following you for life!! For lack of better words "You go girl!"
Thank you for the reply! Truly thank you for the post! It is worth its weight in gold! I am a new salesrep at PayPal and will send your link out to my DL as it is priceless!
Ms. Kaufmann, thank you very much for sharing your knowledge with us. I loved the way you presented about this subject. Simple, clear, short and very professional. I felt efficiency and warmness through your speech. I looked for more videos from you but I couldn't find that much more. Hope you do well on your business :)
thank you for the kind words, Hora! I have about 30+ more videos at the moment, and will be adding more continually. Subscribe to ua-cam.com/users/kariekaufmann to get updates!
I THINK IMPACT ME THE MOST IS HOW SIMPLE AND NOT PUSHIE QUESTIONS ARE MY FAVORITE IS WHAT FAVCTORS OTHER THAN PRICE ARE IMPORTANT FOR YOU TO CONSIDER WHEN MAKING THIS DECISION? LOVE IT
Hi, I loved your video. When I watched, i did think that really had an material for me. You did show me many great ideas about what I will approach new customers. Thank you!
As business owners, we love doing the things we're great at - you know, serving clients and such. Then sometimes, we have to throw on our 'salesman' hat and sell our stuff...which isn't always our strong suit. What you want: make the sale What you fear: being salesy, pushy, creepy, annoying, etc. So how do you eliminate the awkward part and get on with your money-making mojo? I'll show you... I made this video called "7 Killer Sales Questions." In it I'll give you 7 of my favorite questions that dig deep, uncover your prospect's real priorities, overcome objections, and get the sale. Minus the awkward. Here's to having a smooth sales process!
This questions help you A LOT when you are on sales face to face, but when you are at the telephone with them on the las question ""Where do we go from here"" The answer will be something like, I will talk with my family, husband etc. Let me check, i see my family at night , im driving. etc. But the first 6 questions are very Elegant and precise. Thank you very much.
You're right, Luis - selling over the phone can be different! One thing to keep in mind though... that is a "closing question", so I wouldn't recommend using it if the prospect is not in a position to make a decision (driving, need to discuss with family, etc.). I'm not sure what you're selling, but perhaps there can be more steps earlier in the sales process to prevent objections or stalls by the time you are ready to ask for a commitment. I would even request a face-to-face meeting, if possible; or perhaps a call with all decision makers. I hope that provides more clarity about how/when to use that last question. Thanks again for your comment! - Coach Karie
Solid list. I always like to start off by asking 'what are you looking to gain from our time together today' or 'what are your goals for our meeting today'? This can really set the tone for the rest of the discussion and it takes the spotlight off you right away. Sometimes you go through an entire list of questions only to find out that they simply wanted a new piece of equipment.
Hi Karie, nice video with good content. a POWERFUL question I always ask after the prospect has just made an affirmation or just briefly answered my previous question is WHY. Asking them why puts them in the natural state of defending what they have just said and re affirming it, very strong probing question in my opinion. Let me know your thoughts
For me it is "What important factors are important to you besides price?" That gives me the information so I can explain how we meet the client's needs and also why we are different.
Thank you so much I needed this I love the way you put this video together! I need help with the objection “I need to speak with spouse” and “sounds great but let me think about it” I love the soft close style like your question, what do you think we should do from here? Thanks for sharing
I need to talk about my spouse -" I understand that you need to talk about this with your spouse, it seems that you have some concerns about this." The client will either tell you the true objection, or he will guive you another smokescreen saying something like "no, but I always talk about stuff with my spouse before making a decision " If he gives you a second smoke screen you can say "Oh, that I understand, I also talks to my spouse before important decisions, but what if when you spouse says no?" Two answers, a "she won't say no" or b "if she says no we won't buy" After that you can ask "but what would she say no too? Should she say no to ? (Depending on what you're selling you can attach - would she say no to the product or to the price?-) And after that the client tell you the real objection. The "I need to think about it" objection You could also say "it seems like you're not quite confident with my product/service " He will guive you he real objection, or he will tell you another smokescreen repeating the think about. Then you can say "I understand that you need to think about it, I am also a consumer just like you, and I also used to say that I need some time to think. But that happens because of 3 reasons. 1 I did not wanted to confront the person 2 I did not want to disappoint that person Or 3 there was always some kind of problem that was not solved Wich one is for you? And that should also handle this objection. By the way, I did not invented this techniques. I suggest you to buy the book from Chris Voss "Never split the difference " And the book from Grant Cardone "100 ways to ink the deal" Those two will help you a lot
Hi Valerie! Thanks for the feedback. :) Yes, I usually put out a couple new videos per month. Go ahead and subscribe so will be notified as they are posted!
Thank you very much, incredible video! I help coaches to brand their business with video, and when they get more clients they often confused about sales calls. And well then they think it's on branding while it's often on sales skills :) (By the way, love the quality of this video! )
hello good day and how are? Question say i want to get some information on a problem facing a business? can you give two questions that i can ask to help to find a solution to it.
How could you answer this question: suppose we're having this conversation 6 months from now. Looking back, what would have to happen in order for you to be really happy with my rooftop sheets?
@Roman This isn't intended to be a script that every business will use verbatim, nor an all-inclusive list of every question you could/should ask. Instead, look for the spirit behind the question and adapt it to fit your sales process. What this question is getting at is getting the client to project into the future to imagine what they really want to achieve from buying your product or service. So if the exact question doesn't apply for your business, either adapt it or just skip it! :)
Let's say during the sales process and after the last questions ask "Where do we go from here" the prospect says "I need to think about it" ... Do you reply..."What there to think about" ...what would be your suggestion?
Getting that objection at the end might be a clue that the sales process leading up to that point is flawed. Yes, it would be useful to ask what they need to think about, and I would use that information to modify your sales process going forward. What could you do or what information could you provide earlier to prepare them to make a decision, so that by the time you're ready to ask for the sale, they are prepared to answer with a clear yes or no. If you really can't get around that objection, dig into their reasoning, and establish the next step before ending the meeting (don't leave with a general "we'll be in touch.").
Thanks for your comment L.A. Williams. That's actually the point. If they choose to put things off then it is an indicator that they have an objection you have not yet satisfied, and you weren't likely to make the sale at that time anyway. That is helpful to know, as it gives you the opportunity to dig deeper and find out WHY they want to put it off, so you can address their remaining concerns. Otherwise, if you ask for the sale and they are not ready, it's much more difficult to recover than if you can uncover all the objections before asking for the final signature/payment. Hope that explains it a little better!
Oh yes, I see… I am a huge fan of uncovering all objections/expectations before asking for the close, however is there something to the fact that people want to do everything later? I find that most people are procrastinators, and even if everything is perfect, if given the opportunity to wait until tomorrow, most take it. I love your content, and truly wish to hear your views on this matter.
@@l.a.williams1879 Good questions. I've found that if you've done everything right, the prospect will answer that question with a question. The sales cycle goes like this: you ask a question, they give an answer, you ask a question, they give an answer, Q, A, Q, A, etc., as you're uncovering their wants and needs. When you get to that final temperature check question, if they respond with a question (i.e., "Can you tell me how it works?" or "What's the exact pricing for that option?" Or "How long does it take to get started?"), that is the buying signal! You can transition to the close with something like, "Great question, is it ok if I walk you through the agreement and explain what we'll do next to get this underway?" And the conversation continues until you get the final commitment. Remember, if someone is truly excited about your product or service and they see real value, they won't want to put off a purchase! In fact, they've probably never been more motivated to take action than at that moment. So if they do wish to delay for no obvious reason, it's actually a cover-up for another objection, or maybe they're not really that interested and are just trying to be nice. That being said, sometimes timing is a legitimate issue. In that case, work through that discussion with the prospect to understand their reasoning and priorities. If they are sincere that they do want to move forward, they just need to wait until some other time, you can pre-schedule follow-up touchpoints to keep them engaged and continue building the relationship until the timing is right. Hope that helps!
Yes, I suppose you are correct! However, it does invite a response, which is the point. And if you really want to make it a question, just add, "Can you..." to the beginning.
Could also be that I was blinking because the sun was in my eyes. And to clarify, these are questions, not statements. Questions cannot be dishonest, only answers can be dishonest. Questions are used by professional salespeople who genuinely want to understand and help their prospective customer.
Love your style of training. Simple but very effective. As a service provider for lead generation I love this question.... "How do you want your lead flow to be different by the time we finish this campaign?" or "How do you want your results to be different half way through this campaign? Great stuff!
Thanks, Chris!
Thanks Karie ;-) Nice to have found you, I've subscribed.. Been in sales since the age of 12 (family business- Italian dad lol!- RIP daddy-he just passed at 90) and I am now 60! He was the Province's best salesman 3 years in a row in the 70's and 80's and he passionately taught me everything there is to know about sale psychology ;-) I just love sales because it's much more about truly helping someone solve a problem. Even if the sales are not always easy, clients usually love the feeling they get once they make up their mind to go for it, whatever the product or price point and it's so rewarding, I miss that feeling of seeing a happy person after a close . Thank you! I'll stick around 🙂I like your tone of voice and speed, not boring, just right. PS: I just noticed this was 9 years ago!! Cracking up here..lolll!
Thanks so much for your comment! I'm glad you stumbled across an older video and glad to have you stick around for more. :)
Hi Karie, I’ve been in car sales for about a year and I have been applying these questions in my process and though they are simply, it really works.
Thank you.
Glad to hear that, Thiago! Keep up the great work!
I love seeing great content like this from a positive female role model, thanks Karie!
My favorite question was, "How do you want [situation] to be different by [time frame]?"
@Roaming Rebecca Thanks so much for your feedback, and for the kind words. It's always encouraging to see women cheering on other women. :)
Love the video! Thanks for sharing your 7 questions. As a fellow business owner, it's always helpful to see how others are handling their very own clients.
Thanks, @Susan! Glad you found it useful. :)
Karie thank you for sharing these 7 questions. I believe these will help every sales professional depending on the sales situation he/she is in.
1st Question: Sure, I can help you with that. Is it okay if I ask you a couple of questions so I can give you the most accurate information? [ask this question after client asks about the price of product/service]
2nd Question: Can you tell me more about that? [Good fall back question to continue pulling information out of prospect]
3rd Question: How do you want ______________ [
Thanks Benjamin sir..respect from my country India
Thanks my dude
good share! usually ask most of these when people approach us for personal body transformation or life coaching. its to uncover what is truly important. thanks!
That's great! Understanding a person's true motivation is critical when they are committing to life/health changes!
what do you think we should do from here? it is a very soft question to overcome the customer objection very fast without making any pushing mistakes when we start to close the deal. Thank you for this great 7 killing questions.
thanks for the feedback @abdelhay21!
Hi Karie. It's Peter Beckenham. I've been in sales & marketing for 35 years but your simple yet powerful questions are some of the very best I have ever heard. Awesome presentation. #5 re "What factors other than price are important..." is such a great way to mitigate any price objections. My 2 cents worth would be in relation to #1 "How much do you charge?" (which can so often blow people away) I have found it helpful to provide a range of prices with a similar outcome to what you suggest - such as " "It could be anywhere from $97 to $4997 depending on what you're looking for" By the way subbed with you so I don't miss any more of your great content. Cheers from Thailand
Thanks for the feedback, and the additional tip on sharing a price range - I agree! Cheers from California. :)
Thanks Karie. I really like what you said about what might be going through the prospect's mind on that first question of 'what do you charge' as in, they don't know what else to ask. This is SUCH a useful reframe! (Rather than worrying about what you do charge, and assuming they are already going to be thinking it's too much.)
Thanks, @Gabriela! Kudos to you for changing your mindset around that to a more empowering perspective! 👏
Great video and questions...Thanks Karie for sharing!
What other factors do you consider other than price
You are amazing!!!! After watching hundreds of sales videos from the greats you have giving me some gems and I am indebted to you!! Following you for life!! For lack of better words "You go girl!"
Thanks, Bethany! Happy to help!
Thank you for the reply! Truly thank you for the post! It is worth its weight in gold! I am a new salesrep at PayPal and will send your link out to my DL as it is priceless!
Wow. I am so glad I found this video. I can not wait to try these questions out. #5 is a brilliant closing question!
Ms. Kaufmann, thank you very much for sharing your knowledge with us. I loved the way you presented about this subject. Simple, clear, short and very professional. I felt efficiency and warmness through your speech. I looked for more videos from you but I couldn't find that much more. Hope you do well on your business :)
thank you for the kind words, Hora! I have about 30+ more videos at the moment, and will be adding more continually. Subscribe to ua-cam.com/users/kariekaufmann to get updates!
I THINK IMPACT ME THE MOST IS
HOW SIMPLE AND NOT PUSHIE QUESTIONS ARE
MY FAVORITE IS
WHAT FAVCTORS OTHER THAN PRICE ARE IMPORTANT FOR YOU TO CONSIDER WHEN MAKING THIS DECISION?
LOVE IT
Thanks, Jimmy! That's one of my favorites, too! It's such a powerful question.
Excellent, thank you, Karie. Great insights even for those who have been in sales and sales training for all their life.
Hi, I loved your video. When I watched, i did think that really had an material for me. You did show me many great ideas about what I will approach new customers. Thank you!
I like your objection responses.
Actually the most important question I should ask is how awesome are you in professionally dealing with your clients !!
Great question!
As business owners, we love doing the things we're great at - you know, serving clients and such.
Then sometimes, we have to throw on our 'salesman' hat and sell our stuff...which isn't always our strong suit.
What you want: make the sale
What you fear: being salesy, pushy, creepy, annoying, etc.
So how do you eliminate the awkward part and get on with your money-making mojo? I'll show you... I made this video called "7 Killer Sales Questions."
In it I'll give you 7 of my favorite questions that dig deep, uncover your prospect's real priorities, overcome objections, and get the sale.
Minus the awkward.
Here's to having a smooth sales process!
This questions help you A LOT when you are on sales face to face, but when you are at the telephone with them on the las question ""Where do we go from here"" The answer will be something like, I will talk with my family, husband etc. Let me check, i see my family at night , im driving. etc. But the first 6 questions are very Elegant and precise. Thank you very much.
You're right, Luis - selling over the phone can be different!
One thing to keep in mind though... that is a "closing question", so I wouldn't recommend using it if the prospect is not in a position to make a decision (driving, need to discuss with family, etc.).
I'm not sure what you're selling, but perhaps there can be more steps earlier in the sales process to prevent objections or stalls by the time you are ready to ask for a commitment. I would even request a face-to-face meeting, if possible; or perhaps a call with all decision makers.
I hope that provides more clarity about how/when to use that last question. Thanks again for your comment!
- Coach Karie
Solid list. I always like to start off by asking 'what are you looking to gain from our time together today' or 'what are your goals for our meeting today'? This can really set the tone for the rest of the discussion and it takes the spotlight off you right away. Sometimes you go through an entire list of questions only to find out that they simply wanted a new piece of equipment.
Good point. No need to complicate things, right?!
Hey awesome video.. i would have to say the "tell me more about that question?" Is a big take away... its a relationship builder for sure!
Great questions I will make more around these fit my sales and businesses thanks Karie
Hi Karie, nice video with good content.
a POWERFUL question I always ask after the prospect has just made an affirmation or just briefly answered my previous question is WHY.
Asking them why puts them in the natural state of defending what they have just said and re affirming it, very strong probing question in my opinion.
Let me know your thoughts
For me it is "What important factors are important to you besides price?" That gives me the information so I can explain how we meet the client's needs and also why we are different.
That's a great way to uncover the prospect's priorities and allow you to sell on VALUE rather than price!
Thank you Karie, brilliant video! Very helpful.
# 5 I like that a lot. Thanks for sharing.
thank you!
Very informative, I like the questions and will use them?
I love this video..I love you..thanks for these awesome tips
Great video, excellent tips.
Quality questions...thanks for sharing
Great coaching questions.
This was great....thanks.
Thanks Karie appreciate the message
Thank you so much I needed this I love the way you put this video together! I need help with the objection “I need to speak with spouse” and “sounds great but let me think about it” I love the soft close style like your question, what do you think we should do from here? Thanks for sharing
I need to talk about my spouse
-" I understand that you need to talk about this with your spouse, it seems that you have some concerns about this."
The client will either tell you the true objection, or he will guive you another smokescreen saying something like "no, but I always talk about stuff with my spouse before making a decision "
If he gives you a second smoke screen you can say
"Oh, that I understand, I also talks to my spouse before important decisions, but what if when you spouse says no?"
Two answers, a "she won't say no" or b "if she says no we won't buy"
After that you can ask "but what would she say no too? Should she say no to ? (Depending on what you're selling you can attach - would she say no to the product or to the price?-)
And after that the client tell you the real objection.
The "I need to think about it" objection
You could also say "it seems like you're not quite confident with my product/service "
He will guive you he real objection, or he will tell you another smokescreen repeating the think about.
Then you can say "I understand that you need to think about it, I am also a consumer just like you, and I also used to say that I need some time to think. But that happens because of 3 reasons.
1 I did not wanted to confront the person
2 I did not want to disappoint that person
Or 3 there was always some kind of problem that was not solved
Wich one is for you?
And that should also handle this objection.
By the way, I did not invented this techniques.
I suggest you to buy the book from Chris Voss "Never split the difference "
And the book from Grant Cardone "100 ways to ink the deal"
Those two will help you a lot
i love the second question
Great questions, just found this channel. I hope Karie has produced more videos!?
Hi Valerie! Thanks for the feedback. :) Yes, I usually put out a couple new videos per month. Go ahead and subscribe so will be notified as they are posted!
Nice video. Thank you very much for your tips :)
How do we go from here is very GOOD.
Tks for your sharing. I love it🥰
Behold! The Empiror has a new suit!
one of my closing questions i ask is " do you feel like this is something you can have that will get you where your wanting to go?
Great question, Ken! It establishes both their need and desire without making assumptions.
Thank you very much, incredible video! I help coaches to brand their business with video, and when they get more clients they often confused about sales calls. And well then they think it's on branding while it's often on sales skills :) (By the way, love the quality of this video! )
Good advice
thank you
Thanks!
Thank you I enjoyed the questions there something that I can use in my business. I got a question for you do you know what HGH is?
In the context of sales? No, I don't think I do
How does that fit with what you have in mind?
hello good day and how are? Question say i want to get some information on a problem facing a business? can you give two questions that i can ask to help to find a solution to it.
I think questions 3 and 4 in the video are a good place to start!
@@KarieKaufmann thanks.
How could you answer this question: suppose we're having this conversation 6 months from now. Looking back, what would have to happen in order for you to be really happy with my rooftop sheets?
@Roman This isn't intended to be a script that every business will use verbatim, nor an all-inclusive list of every question you could/should ask. Instead, look for the spirit behind the question and adapt it to fit your sales process. What this question is getting at is getting the client to project into the future to imagine what they really want to achieve from buying your product or service. So if the exact question doesn't apply for your business, either adapt it or just skip it! :)
well done! :)
thank you!
Favorite ? = What factors other than price are important to you?
Such a powerful question! Thanks for the feedback. :)
Legit stuff
Sweet voice
HELLOW madam. I am a new salesman. I find your leacture very very useful. thanks a lot. I want to be a great salesman. Please help me. thanks
Let's say during the sales process and after the last questions ask "Where do we go from here" the prospect says "I need to think about it" ... Do you reply..."What there to think about" ...what would be your suggestion?
Getting that objection at the end might be a clue that the sales process leading up to that point is flawed.
Yes, it would be useful to ask what they need to think about, and I would use that information to modify your sales process going forward. What could you do or what information could you provide earlier to prepare them to make a decision, so that by the time you're ready to ask for the sale, they are prepared to answer with a clear yes or no.
If you really can't get around that objection, dig into their reasoning, and establish the next step before ending the meeting (don't leave with a general "we'll be in touch.").
All of them are great, number seven is my least favorite because it gives them a chance to put things off until later
Thanks for your comment L.A. Williams. That's actually the point. If they choose to put things off then it is an indicator that they have an objection you have not yet satisfied, and you weren't likely to make the sale at that time anyway. That is helpful to know, as it gives you the opportunity to dig deeper and find out WHY they want to put it off, so you can address their remaining concerns. Otherwise, if you ask for the sale and they are not ready, it's much more difficult to recover than if you can uncover all the objections before asking for the final signature/payment. Hope that explains it a little better!
Oh yes, I see… I am a huge fan of uncovering all objections/expectations before asking for the close, however is there something to the fact that people want to do everything later? I find that most people are procrastinators, and even if everything is perfect, if given the opportunity to wait until tomorrow, most take it.
I love your content, and truly wish to hear your views on this matter.
@@l.a.williams1879 Good questions. I've found that if you've done everything right, the prospect will answer that question with a question. The sales cycle goes like this: you ask a question, they give an answer, you ask a question, they give an answer, Q, A, Q, A, etc., as you're uncovering their wants and needs.
When you get to that final temperature check question, if they respond with a question (i.e., "Can you tell me how it works?" or "What's the exact pricing for that option?" Or "How long does it take to get started?"), that is the buying signal! You can transition to the close with something like, "Great question, is it ok if I walk you through the agreement and explain what we'll do next to get this underway?" And the conversation continues until you get the final commitment.
Remember, if someone is truly excited about your product or service and they see real value, they won't want to put off a purchase! In fact, they've probably never been more motivated to take action than at that moment. So if they do wish to delay for no obvious reason, it's actually a cover-up for another objection, or maybe they're not really that interested and are just trying to be nice.
That being said, sometimes timing is a legitimate issue. In that case, work through that discussion with the prospect to understand their reasoning and priorities. If they are sincere that they do want to move forward, they just need to wait until some other time, you can pre-schedule follow-up touchpoints to keep them engaged and continue building the relationship until the timing is right.
Hope that helps!
That is the best answer I’ve heard in my entire life, you are truly great!
I would like to train me not to be sales
to long u r answers. but good tactics answer a question with another question
'Tell me more about that' is not a question
Yes, I suppose you are correct! However, it does invite a response, which is the point. And if you really want to make it a question, just add, "Can you..." to the beginning.
Noticing that you are glancing to you left for "that good sales process, instead of memorizing it as to be your knowhow"
The fact that you pointed that out means you werent even paying attention to the information
stop blinking lady, excessive blinking is considered one of the tones to dishonest sales techniques
How miserable are you?
Could also be that I was blinking because the sun was in my eyes. And to clarify, these are questions, not statements. Questions cannot be dishonest, only answers can be dishonest. Questions are used by professional salespeople who genuinely want to understand and help their prospective customer.
Yeah dude get a life! Could it possibly be anything else? Why are you even watching a sales video? Are you a troll?
Peter Guyer you are a loser!