Why Customer Service Matters
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- Опубліковано 15 жов 2024
- We all love to receive great customer service. As consumers it makes us feel good.
So much so, consumers now rate customer service as the most important factor when deciding to do business with a company.
For access to the full animated course visit www.litmosheroes.com or call 020 8088 7700.
Absolutely! Who doesn’t love being treated well as a customer? Great service really can make all the difference and create a lasting impression. It’s amazing to see that consumers now prioritize customer service above all else when choosing where to shop or do business. It just goes to show that a positive experience can turn a one-time customer into a loyal advocate.
customer service is bad today because corporations have grown too big and have this too big to fail mentality. They forget that us happy customers allow them to become empires.
Respectfully the customer has gotten a lot worse too. A lot of customer service reps are now psychologist in babysitters
@silentlamont then don't work there.
@@drakecarter1780 I didnt say I work there smh. You must be one of them shitty customers
I liked the film, but could you please let me know the source of all the statistics please. It's very difficult to be able to use this information in an educational context unless you state the sources of all those stats. Many thanks - look forward to hearing from you.
Interesting video- he states that customer service is now the main reason and factor customers want to do business with a company; however, with the technological advances in the modern day, more and more opportunities for interactive customer service are being substituted with automated A.I. systems. This video is 9 years old, so I wonder what an updated version would look like! This video was pre-Pandemic...
I completely agree with the importance of customer service, as well as all thee strategies posited here. Quick question though - what are your sources? Some of these graphs seem a little misleading without any contextual evidence.
I like the way this video clearly explains and illustrates the issues around customer services. I would like to ask for your permission to use your animated video "Why Customer Service Matters" for my Lesson Plan preparation, for a TEFL Course? Could you, kindly assist me?
Some customers are abusive.
Goodwill is using your video on there training website
too bad corporations think money just grow on trees and someone just picks them up for them to take every week while doing busy work. The desk jockies forget that the customers the pays the company and then the company pays them.
Excellent video! Fantastic view of the customer. If only more companies watched the video.
Customer service makes the difference.I am the master 30 years plus
Lenovo might want to take a note here...
What is the importance of customer service in the iR4.0 era?
very educational
thank you
cheers to Customer Service
There is a typo at 2:18
Most customers will not give praise for good customer service because the customer expects good service right from the start.
And they will usually be beating up on the representative that had nothing to do with their problem.
Awesome. Thanks
This is a great video. Can i use it as part of our companies training?
Customers we treat them like Gods. We even override company's policy just to satisfy them. This is the truth behind CS.
It's too bad most companies don't know what is customer services anymore
This was great, thanks, been searching for "ron is taught to use a special numbers trick" for a while now, and I think this has helped. You ever tried - Piyoren Incredible Prepotence - (do a google search ) ? It is a great exclusive product for discovering how to boost your memory power minus the headache. Ive heard some great things about it and my brother in law got excellent results with it.
Respectfully overtime the customer has become an insulent child
Nice inputs. If possible pls share few details on:
1.How many customers participated in this survey
2. What was the nature of business for which this survey was conducted for example: Call Center, Retail, Telecom, or any other business
I have a few more questions, will ask them in a few days.
what are the other questions
Awaiting answers for the questions asked...
I have to watch this for my class, anyone else?
i completely agree
How does your company compare? Amazon is GREAT.!
"Customer Service is not a department, it’s a philosophy.” Watch how you can take your customer service and experience to the next level in an exclusive interview with Shep Hyken.
ua-cam.com/video/escDo2DeuAE/v-deo.html
interested in using this in a learning management system
Hey Warren. Get in touch, we can help you out!
Our team (who are bloomin' lovely, by the way) can answer any questions.
0208 088 7700, or saveme@learningheroes.com
is anyone watching this out of interest im definitely not its for travel and tourism
Great video!! 💃
i comented here because my teacher ask me to watch thois video :p
This is what happens when you farm the customer service to India.
My boss emailed my team this video frick it
You cant please everybody
completed
Verizon take note of this!!!!!!!!!!!!!
😊😊😊😊😊
aafai lai marketing garna aaudaina mugi haru aajha sikauchass
lado mugi marketing garna aaudaina yehi haru lai
Lenovo might want to take a note here...