Unsatisfied customer berates employee for not getting her order right
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- Опубліковано 30 кві 2024
- A deli customer with very specific order instructions demonstrates that the customer may not always be right.
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You won’t believe what people do when they think no one’s watching! The hit hidden-camera series “What Would You Do?,” hosted by ABC News’ John Quiñones, returns to ABC for a historic 16th season on SUNDAY, FEB. 18 (10:01-11:00 p.m. EST) with episodes available the next day on Hulu. Quiñones welcomes guest correspondents Sara Haines, co-host of “The View,” and W. Kamau Bell, cultural commentator and television host, as they observe how real people react when tricky situations and moral dilemmas arise in public settings.
#WWYD #WhatWouldYouDo #SocialExperiment #ABC - Розваги
Please never cancel this series.
that’s exactly what they need to do. they ran out of ideas years ago bud
@@johnathonjagodzinski4516Skip it
Dont watch it
Rest of us WILL ENJOY IT
@@johnathonjagodzinski4516 There's always a new issue to reflect on, so I dont know whats the point to throw a shade on such a show which does nothing but good!
@@johnathonjagodzinski4516ong they putting out 5min videos 😂😂😂
They have run out of ideas.
You can tell a lot about someone’s character from the way they treat retail workers. These types are people are the worst of the worst.
Speaking facts
Preach! You're so right!
So true. Its the way you treat people who there may not be any repercussions for disrespecting, which determines who you are as a person.
Facts, that's just a preview of how they are and you would wonder how they have friends or even a damn partner 😂
Agreed! I've worked in retail for a LONG time. I remember a woman going off on my co worker because of our return policy that employees don't make. Her boyfriend was with her and he had this look on his face like he was seeing her true colors for the first time. They walked in holding hands and left with him walking ahead of her looking disappointed.
This one was more realistic than a lot of the "talking loudly about personal problems in a restaurant" scenarios that we've seen lately. I wish they didn't cut the scenes so early though.
agree, this feels more like the old WWYD episodes. I still miss, we are rolling one last time lol
@@danielavallejo7306 Totally agree with “we are rolling one more time at the diner” 😂😂😂 I miss the longer series. And I like this actress. She’s the new Traci❤
Yes, this one is better scenario too. Their previous ones are not that good tbh.
Agree 100%. Scenarios like this are great because they are realistic and believable. The scenes where they just loudly talk about something really personal in a restaurant just doesn't seem believable because no one does that in real life.
@@ncfo20well they have mics on so it appears loud to us and plus I’ve heard some very interesting convos from people 😂
You know the actress is good when she makes you mad 😂
2 minutes in and she's ALREADY PISSING ME OFF! LOL
As soon as I saw the title I was hoping it was this actress .. she plays the Karen sooo well she almost always gets to me lol
Yeah she's good, I rewatched an older episode and she also played the female customer who refused to tip the lesbian waiter. Always plays the bad guy it seems lol
Traci would be proud.
@@hiddentruths6961 if it ain’t broke don’t fix it lol she’s good at being the villain
I’d rather deal with a “Karen” than a “Sheneneh” ‼️‼️‼️‼️
@@jraymond1988 Traci is awesome too they both fit the evil/karen character so perfectly!!!
'Why are you apologising?' 👏
Instantly and heavily agreed when she said that, never apologize to someone who's rude
@@justinterry7853he was afraid to get fired on his first day. Poor guy. He was an actor but unfortunately it does happen.
@@justinterry7853 and also never apologize to students who are being disrespectful towards the teachers
@@Dmartin22 if you're gonna try to correct my English (we spell it with an S and not a Z in the UK), you could at least spell it correctly yourself. the American spelling would be apologizing, not apoligizing 😉
@@lunalove9395can't stop laughing at how you put Dmartin in his place 😂
I love that lady with the baby who said “young lady!” Like mom mode activated ahahahaha
She was rolling her eyes from the very beginning. QUEEN
she is young to her
@@velveteddy Rolling her eyes acting like a toddler makes her just as bad as the "actor".
@@TheBlacksheep2020 boy bye, silently rolling your eyes is not the same as yelling, causing a scene, and verbally insulting a worker
@@TheBlacksheep2020nah not the same at all.
The customer is rarely right lol
If the customer is Chuck Norris, then the customer is always right…because Chuck Norris is always right. Chuck Norris invented the word ‘right’ when he added it to the dictionary.
A lot of the time, the customer is a jerk
@@iamthestig1 yes
google "waiting" or Shenanigans and go watch the video with that chick that is eating her "enhanced corrected meal"......word of warning, NEVER EVER complain about your food!!!!
As a Former Deli clerk, this video speaks to me😂
Any time they say they’re “in a hurry” they’re almost always lying.
I agree, when I worked at a Casey's this guy would pay with nothing but quarters and claim that he was in a hurry.
Or they’re actually more important than the rest of us so we should speed things up.🙄
@@the_sober_drinkThey say they’re in a hurry and yet stay there to argue with and b***h to employees 😒😆
Whenever I'm being served in front of a queue of huffing, impatient customers and the worker apologises for my wait, I'll always pointedly and loudly say, "no need to be sorry; if I didn't give myself time to wait, I didn't give myself time to shop".
I firmly believe that everybody should be required to work in some sort of retail or service industry at some point in their life.
Yep I agree
Yep. I agree 100%. Any form of customer service teaches you a LOT about life. We should treat others with respect as customers or most other interactions. But of course, I've been on the other end too, being ignored by sales reps who are on their phone, or gossiping, or watching videos. And that's really unacceptable. You're going to have to take some crap in almost ANY job, and to a certain level, you have to suck up the parts you don't like, and DO your job! Unless you're a clown, you're not there to have fun! (And of course, if you are a clown, your job is to terrify people, right Pennywise?)💙
Absolutely agreed with you. Everyone must work in the hospitality industry at least once in their life so as to understand what they go through.
Well that may not prevent rude customers. I have customers who would say I used to work in retail, so yes you can do that or I used to work here I know this isn't how things go
@@sailorsister211 You mean they say it in a rude way? Because it is probably the truth. Or at least some of it is. I've gone into places I worked at say, a year before, to be told that they don't do refunds or whatever, when I used to work there and know that they DO. The employee I'm speaking with is just lying because they don't want to bother. However, on the off chance that things have changed, I'll find an old coworker who's still there and ask them before I get firm with the new employee. And I always try to keep it polite, in a way I'd want to be treated.💙
“It’s just salted meats. Calm down.” 😂
WAY too much salt makes your blood pressure JUMP!!!!!
Absolutely true. I worked 3 years in the deli and all this stuff has salt in it. These people go baserk for lunchmeat
This is such a funny comment ☠️☠️@@dashien2605
Lmao the "We're all filing a complaint" line by the actor is hilarious.
“Who’s we?!”
They didn't waste any time jumping with "No WE ain't"🙌🏾😂🤣😂
I loved that line
“The customer is always right…. In matters of taste”. People always forget the last part of that sentence. So if she wants Swiss cheese and buffalo chicken in the same bag, it might be nasty but she is right if she is going to buy it.
The phrase was never meant to be used as a catchall for rude customers!
She'd still be wrong, as you can't ring the product up correctly that way.
I did this for 3 years and people would order lunchmeat and would not even understand what they’re ordering. I hated instcart, they’d just shove the phone in my face
Believe it or not customers treat workers like this. They treated me like this but no one spoke up
in the schools THE STUDENTS ARE ALWAYS RIGHT
Sad
@@mariancarol8332 it’s sad but it’s facts. I mean I can only speak for myself. When I worked in retail I would end up in tears and contemplate quitting because it was that bad. I have ADHD so I can retain information and the amount of people who take the piss out of me for a condition that I can’t help is unreal and it’s no right. Even my job now I get treated like crap but I need money don’t we all lol. I ain’t get a response from any other jobs so until I get another job I can’t leave because of money. Sad but true
I would have if I witnessed it. Sending hugs
@@NZelalem96 thank you 🫶🏽
I like the customers' responses to "We are filing a complaint".
This was actually one of the better ones of the new season!! we need more episodes and scenarios like this!
the first lady is on fire..😂
05:54: The lady was so charged up that her brain took a few seconds to register the fact she is on wwyd. God bless you ma'am for your humanity and your passion for defending a total stranger (in the time of need.) Bravo 👏
I know! She looked right at John and the cameras and then turned back to the counter to continue her rant. A sec later, the light bulb went off over her head. Love her in this episode!
NAHH FR 💀💀💀💀 IT WAS SO FUNNY WHEN SHE REALIZED IT LOL
Preach tho like girlie ate that up
The full quote is actually:
The customer is always right, in matters of taste
Dang, I have never heard the full thing
Oh that's actually brilliant 😀 wow...
My faith in humanity restores everytime I see people standing for others. Thats how we humans r built ❣️
Amen. I get all choked up when I see people come to each other's rescue.
@@waketagolz7553I am crying 😭
Same here
The last lady's reaction when she saw John and the camera was gold 😂
I'm so proud of her ❤❤
Bless her soul, she was so pissed, she was cutting off her own sentences....Her delayed reaction was golden🤣🧡💜🧡
When I worked in a deli, I had customers that would treat me this way. They would come up and tell me about five different meats they want and walk away. Most of the time, I'd be working with another customer at the time and I'd ignore their rude order. They would come up to me later and call me stupid for not getting their order ready. We have so many brand names of meats, I don't want to waste anything I'm not sure I need to cut. I work "here and now". If you walk away, I'm not working with you. A little patience goes a long way.
My favourite order was always "can i get some of that ham?" . Which ham and how much? Then they point and say "that one..." 😅
Never ever be mean to the people making your food.
NOPE BECAUSE THE PEOPLE WHO MAKE YOUR FOOD WILL SPIT ON THE FOOD
No but that doesn't mean the employee will do something to your food if you're rude to them. If I was an employee, no matter how rude or mean someone was, I wouldn't do anything to their food. I wouldn't spit in it or anything. I'd just do my job and that's it.
@@Supersoccerchic iwouldn't spit on it but if i had accidentally dropped it on the floor then maybe opps
I saw this first hand at McDonald’s. The server dropped the bun on the ground and gave it to the guy at the window. Don’t be an idiot. Treat these people well if not because you are a good person, do it for that reason.
@@monicaguzman3048 or scratch our butts and touch it lol
As a person who works in customer service, I can say this happens all too often. To the customers who stood up for the actor, thank you. 🙏🏻❤️
Seriously that actress is amazing, sending this video to our casting director.
She's been on WWYD for a lllooong time, I believe her name is Diana or Diane.
Diana Henry is her name, she was credited in the episode where she was a customer who refused to tip the lesbian waiter.
I worked at Starbucks for 5 years and this video is no exaggeration. The only difference is I never had anyone stand up for me when I was being yelled at or belittled. They’d only say something after the rude customer left.
I put in my 2 weeks right after a lady cussed at me because she watched me make someone else’s drink and thought it was hers, so she claimed I made it wrong, and my manager said “she might’ve been having a bad day. As long as she doesn’t cuss at you again, she can keep coming back.” I don’t believe that anyone should ever get a second chance after yelling and cussing at someone. You’re an adult. If your day is so bad that you need to scream and cuss at someone who is trying to do their job, just stay home
as a st*rbucks worker to an ex one, i’m so proud that you got out because whew chile
She could've called that order in. Not only is she rude to the worker, but she's wasting everyone else's time. Same ppl who go to the home town corner store at rush hour and take 20 minutes to pick scratch off tickets.... 😑
Right! I used to work Instacart, and if a customer had a large order from the deli, I would write it on a piece of paper and give it to the deli workers before I start shopping and just go back to get it when I’m ready to checkout.
@@NashvilleBraids That is equal parts smart, efficient, and considerate! 👏👏
The scratchcard people are a menace in the UK too. "That's ok, I'm happy to miss my train, while you indulge your gambling problem."
It’s not a real order… 😀
I was 18 fresh out of high school working at giant food in owings mills MD and I’ll never forget when a lady tossed lunch meat at me because I gave her the wrong thing. That day I knew, adults sre just as bad as kids. Early morning on holidays were the worst and our managers only cared for their dollars
That last lady's reaction after she looks at Quinones and then pause for second,😅 then realizes that it's a show.😁😄 Priceless! 😄✌️
Him walking up behind her with that smile on his face was hilarious lol
“The customer is always right”
Hell NO, they’re not! 👿🔥🔥
I’m a 19 year old college student currently working in retail, let me tell you that I encounter people like this numerous times a week. The amount of hatred and impatience out there is ridiculous.
I worked in retail for three years, and me and my coworkers would get aggravated and irritated whenever customers came up to us and asked us for a price on a certain item or two when there were clearly signs throughout the store that state the prices.
@@goodcommunitylife I know that all too well.
@@joseadorno292 I ended up having to leave my job three weeks ago because of mental health problems and stress.
@@goodcommunitylife I’m honestly considering that, I’ve been on the job since August 2023 and the level of stress I’ve faced it beyond this world. Between college and personal things it’s become a lot. Hope you’re doing better❤️
@@joseadorno292 I am doing a little bit better now, but I still have my dark days sometimes.
The lady in the back, pouting her mouth and rolling her eyes have me rolling 😂😂😂😂😂😂
I owned a Deli in NYC and I can say this is 100% accurate.
Hopefully you didn't tolerate it and didn't force your employees to tolerate it.
@@rogersmith7808 I would ask them to leave and they would look absolutely stunned.
the last lady when she realized 😂😂😂😂
I’ve witnessed some awful treatment towards clerks and cashiers and I always make a point to say something kind to the person on the receiving end to let them know I support them and they don’t deserve that. People are human and we all make mistakes! Working under in fast-paced situations like this is no easy feat!
I work in a grocery store and there are days like this thankfully most of my interactions are very nice but you get those days from to time 😢❤ please be kind
“ It's just salted meats calm down!” 😂😂😂😂😂
I used to work at a grocery store for five years and I can confirm shit like this is WAY more common then you think
Every time I feel down, I would watch this series and see people standing up for others in difficult situations and it would immediately brighten my day and give me newfound hope 🙏🙂.
These kind of people are the worst, doesn't even have the brain capacity to realize that the workers are just little dots in a life of a company but without them all those big companies would collapse. I'm glad there are still people with hearts to come on a defense of others who maybe can't defend themselves from bullies like that...
As someone who works in retail, seeing their reactions makes me happy
A customer doesn’t have the right abuse employees especially if they’re this demanding😡
I’ve worked in a restaurant, we were slammed and short staffed, doing the best we would, I’ve been cursed out over chicken and the wait time, my manager saw what was happening and immediately told him “do not talk to her that way, don’t even talk to her at all, talk to me”
Now THAT is a good manager right there.
5:13 *« I won’t defend you because you’re nasty. »* 😂😂😂
I was in line at a deli one time, a younger woman was working. There was a man in front of me that was so rude, so demanding and literally demeaning this employee. I’m very shy and incredibly non-confrontational but I couldn’t stand for what I was seeing. I basically told this man how I felt about him and he stormed off. The poor woman working there was crying. I told her that people like that customer are miserable and feel the need to bring others down to their level. I told her she’s doing a great job. The manager saw the whole thing happen and came up to me, thanked me for being so nice and then gave me my sandwich on the house! Of course I never expect anything in return, I was just being a decent human being. But it shows a little kindness goes a long way!
One time when one of my buddies was working at Starbucks I was getting a drink in line and some customer infront of me was being extremely rude to him like this lady, I cussed him out so hard in front of the line (without showing him that I was friends with my buddy) dude kept his mouth shut after that because I’m not an employee and more than happy to take it outside
Thats whats up! My man! 😂💪🥰
God bless you. I worked there for 5 years and not a SINGLE person ever stood up for me when I was getting treated like shit.
We all need someone like Sheila in our life. True angel
I cried when the series stopped during Covid 😢 please never stop making these John❤️
OMG a fresh episode of WWYD...Clicked faster than Usain Bolt would run the 100 meters...I'm more hyped about this than any over-hyped Netflix TV series lol!
Usain Bolt: “I hate you!!! 😡. How dare you make fun of my sprinting skills!!! One day I will run the 100m
in 1 picosecond, you wait and see!!!”
Glad you finally found out.
@@andrewvelonis5940 i mean i know they are back like few months ago, but this is a new upload..
well most netflix series are terrible
“Customer always right “
I’m convinced a customer came up with that bs
I've worked for customer service all my life and I've always encountered customers like this. It's horrible how they don't see you as a human being
That moment of realization at 5:53 was PRICELESS! Omigosh, I'm laughing so hard! 🤣🤣🤣🤣🤣💙
Yeah...she is so adorable 🤩
This show is nostalgic to so many of us, please never go away again.
This actress and Tracy are my favorite as mean girls 🤣
the actor was great but Traci would THRIVE as the rude customer lol
For a second I thought the lady was Kate Middleton 😂
No one should be treated that way.My dad worked in the deli department he took pride in his work.when he passed away about 60 customers came to his funeral
Life is short , just take it easy
I loooove thatlady in the tank top, it's like, "Twin, where you been!"....That finger point and "...HER!" took me out🤣😂🤣🙌🏾🧡💜🧡
"The customer is always right in matters of taste" is actually the full version of that saying so no the customer is not always right in a general sense.
Glad to see people speaking up👏🏻
I feel like this is incredibly common
It is, it’s extremely sad and frustrating too because 9 times out of 10, the customer gets away with it and will never get called out
Usually by POC 👩🏿👩🏽🦱
It is unfortunately
Can’t get over this show even in 2024.
Who else agrees?
As a barista this feels like home, my goodness you don’t know how small and scared you feel behind the counter. The customers look like giants. One tiny mistake and your done for it you get screamed at you insults you pretty much relieve your glory days at when you were at middle school and thinking to yourself how did I get here. That’s how strong customer service is it makes you feel weak and pathetic about yourself but it also has its benefits, it helps you learn how to appreciate those who serve you
I’m so glad this is being brought up, I recently started a new job in the restaurant industry and I would be appalled if somebody spoke to me like this
i used to work in retail for 2-3 years, i would be able to understand putting workers through those situations. whenever i go shopping in retail stores, i always keep respect and patience within me. because i know certain workers are putting in effort, but they don't work for me so i will appreciate their time.
This show has literally restored my hope in humanity
I could watch these all day lmao I'm so glad you exist
omg 05:53 the pause hahahahah
The customer is not always right. Sometimes there are not. I work in a restaurant (I don’t deal with people very often because I work in the back) but I’ve heard some people be complete jerks though it seems rare (at my workplace)
Kitchen gang! I had a customer get pissed once cuz he wanted a rare burger with no blood but still red. Called me a failure as a cook. Like wtf
@@SirStoneHD bruh I swear that’s so dumb, I’m sorry you had to deal with that. I work as a dishwasher but I sometimes do stuff for on line (like prep) and sometimes I hear the dumbest stuff about customers causing issue
Love this, beautifully done please continue the "righteous" work!
Sheilas reaction was priceless! 💙
I’ve dealt with many customers like this Karen. 🙄 especially ones in a hurry NEVER bodes well.
Treat me like that, I’ll take my time and hold my ground. Should’ve called that order in early if you’re in a hurry. 😝
I remember when I was a cashier at Lowe’s, some dude came to my register to return something and I was a newbie so hadn’t been trained on returns so I told him he had to go to customer service to do that. He complained and yelled because it was too far.
After he left the customer behind him was like “man, what a dick. It’s really not that far…” I felt so happy in that moment.
They always know it yet they don't recognize one of the most regular actress in their crew😂
When something seems off but no one expects themselves to be in a wwyd episode
I saw a quote once that said "The customer may not always be right, but the customer is still the customer".
These really need to be longer
Oh they nailed this one, well done team. 👏🏼👏🏼 Beautiful idea and very well executed. Y'all moved us and made us really cognisant of our actions with this one.
Well done to the people the spoke up too ❤, we need more of that !
The last lady's reaction when she saw John was priceless! I was LMAO! 😂 😂 😂
I love these people's words of wisdom and to be kind ❤😭
I love this series! Never stop!
That last reveal and then her realization of what was going on was perfect, may be my favorite of all episodes.
"Excuse me, are you the manager?" That was the the line we were waiting for to reaffirm her identity as a Karen. XD
Thank you John Quinones. Continue doing this show because it teaches valuable lessons
Best ep so far
Wow I'd love to work for that business owner sounds like he sticks up for his employees and doesn't let customers treat them like crap! That's a good boss! Glad to see so many people standing up for the employee, as a retail worker I appreciate you all!
The rude customer is a bully. No employee should be treated like that.
I’m butting in when she’s reading off the things she wants. Call ahead next time! We’re all in a hurry!
This is my favorite episode yet
Great job 👍
Love the reaction from the people ❤❤❤
Best episode so far of this season
Love this show.Always has a message.
Another great episode!!!
I love this series
The customer is usually wrong
As someone who is a retail manager. When it comes to wearing socks in your sandals or putting pineapple on pizza, yes the customer is always right. Berating us, no. Being rude to us will cost you, literally. Usually if a customer is nice, or at least not rude, and misses a sale or good deal, I will usually remind the customer and ask if the customer would like to take advantage of it. If you are rude, my lips are sealed. I live in a state where we have to charge for bags. If you are polite I might just skip the charge. End of the day, just be polite.
I love this series, spent my childhood watching these. I didn’t even realize they still made it! Keep it up John❤
great episode
This episode was one of the strongest of the season so far, I think. It was well done! And great to see folks standing up for the employee :)
I like how they were being kind to the worker 😊❤️.
I watched this like 8xs and sent it to like 4 people. This is one of the best and realest scenarios they had in a while.
I don’t understand why John keeps shutting it down so quickly.. they use to let it play out a bit longer, it was better then