I work at a large tree service and buy thousands of dollars in parts. A Stihl rep had to set it on my laptop. Your local dealer won't be able to set up a "non-dealer" account for you. The takeaway here is to have a serial number handy when your dealer orders parts for you. It can be confusing for even a well seasoned parts guy to get it right the first time without the serial number.
Hey Richard, great channel. Thanks to you I’ve switched to Sabre, vallorbe, dress my own bars, and now have written down my serial #. I was wondering if you wanted to shed some more light on a subject the chickanic Chanel did on pump gas. Apparently on some of these pumps your not getting what you pay for. You could be getting up to a third of a gallon of whatever the last customer purchased that remains in the hose/lines. I found that pretty huge for someone like me that buys a gallon at a time to keep the purest/ freshest mix for my saw. Imagine getting 2/3 93 and 1/3 89 or worse…e85! I now put first gal in my truck and the second gal in my can to make sure. I haven’t seen any other mention on this subject. Thanks again for sharing you knowledge.
Serial number breaks or certain year upgrades can make hunting down parts a interesting adventure to say the least. Evan some of the old classics like the 026 series had four different carb options through their long production run, so for the average person that's not aware of this it can be very upsetting for them when trying to find what they need; Anyways good job pointing this out to those less informed. Take care of yourself get better soon.
@@schlomoshekelstein908 I think the point Richard was trying to make and one example I was making is for the average person looking for replacement part's it can get you going in circles if you don't know this. besides no need to change a good carb if it only need's a carb kit so you'll still need to know what you have number wise; for the saw nut builder's like us I say have at it. Always fun seeing what a guy can come up with lol!
This is great info 👌 I should prolly get that Stihl download too these saws are always changing and it’s hard keep up on even for people that work on saws everyday Another good video Richard 🤝 Always good info on here Richard
Even with all this I still managed to screw up. I've ordered a couple of choke lever kits for the newer 362/400's and they come with a choke rod. I ordered a choke lever kit for an older 362 and it doesn't come with the choke rod because there is 2 possible rods so you have to order it separate. 🤦♂
Well I have a great Mom and Pop family own and mostly family employees lawn mower repair shop who is a Stihl dealer and Toro dealer and they will look up parts for me if needed . The problem is some parts of NLA for some of the antique Stihls and other antiques saws I restore so I end up buying NOS on the Bay .
Yes, this summer crud has a mean streak, couldn't have said it better myself. I'm improving everyday. It's frustrating but I'm getting my voice and stamina back a little at a time.
Richard, I'm in the Stihl and Husky parts look up every day I'm at work. I'll take the Stihl software any day over the Husky software. Husky is also too many clicks to get to data. Stihl, enter S/N BOOM here's the parts. And at the same time I can access bulletins, shop manual info with a click. Husky, enter product ID then you may have to know the era of the unit before after or model mutations so you're making more error choices to get to diagrams. Stihl has that nice new label that wears off after heavy use but they etch, stamp or needle stamp that 9 digit S/N somewhere. The only one that gives me a chase is a chop saw used by masons or cement crews that crust builds up and it's a archeological dig site to find it and clean it off. Gary in Darlington headed for a Sat session in a few.
I can't count the times I've had to find a Husqvarna part number on the internet and put it in my shopping cart while using EPC. This latest parts look up from Stihl is the class of the field.
@@richardflagg3084 COVID? I had a camera stuck in my heart a month ago. They still can't figure out why I want to pass out after heavy lifting or running a chainsaw for 20 minutes. I keep telling them it's my lungs!! Finally have a Lung Doctor going to do some 1 hr test on Sept 27th.
@@sawmanbigtreeslayer2360 I did not go and get checked out. I sound worse than I feel. I'd say I'm about 85%. My stamina is getting better everyday. Hope you get to feeling better. That sucks.
The Stihl rep installed it on my computer. I believe it is a case by case decision. I work part time at a large tree service and buy thousands of dollars worth of parts annually. Contact your local dealer and see if you can get a few minutes with their regional technical rep.
@@richardflagg3084 That’s what I was thinking about a case by case basis. I’m guessing you probably buy more parts in a week than what I buy in a year.
@@PurpleNovember Regardless, having the serial number with you at the counter will save a lot of headaches. It's nice that updates are being made as failures are reported, but it's still a PITA.
@@richardflagg3084yeah I always go in with the serial number, and I get part numbers whenever I can. Lately I’ve been on the other side of the counter guiding newer employees through parts lookup’s that I’ve never seen. Stihl’s has to be one the easiest, if not the easiest, systems I’ve seen.
Stihl southeast has made a lot of changes in the software in the last couple years, not always for the better... hope you feel better, sir. You sound awful
So is the parts lookup software available to anybody through the dealership, or are they selective who they give it out to?
I work at a large tree service and buy thousands of dollars in parts. A Stihl rep had to set it on my laptop. Your local dealer won't be able to set up a "non-dealer" account for you. The takeaway here is to have a serial number handy when your dealer orders parts for you. It can be confusing for even a well seasoned parts guy to get it right the first time without the serial number.
Gotcha, thanks for the answer sir. Hope you're feeling better!
Great info. .... Get well soon.
I have a 261 and a 400C so this is valuable info. Thanks a million and you have a great day.
Good info, thanks. Hope you feel better soon!
Really good advice!! I keep pictures of my serial numbers on my phone so I always have them👍
Thanks for sharing this invaluable tip👍🏻
I swear it didn't used to be this complicated.
Hey Richard, great channel. Thanks to you I’ve switched to Sabre, vallorbe, dress my own bars, and now have written down my serial #. I was wondering if you wanted to shed some more light on a subject the chickanic Chanel did on pump gas. Apparently on some of these pumps your not getting what you pay for. You could be getting up to a third of a gallon of whatever the last customer purchased that remains in the hose/lines. I found that pretty huge for someone like me that buys a gallon at a time to keep the purest/ freshest mix for my saw. Imagine getting 2/3 93 and 1/3 89 or worse…e85! I now put first gal in my truck and the second gal in my can to make sure. I haven’t seen any other mention on this subject. Thanks again for sharing you knowledge.
Serial number breaks or certain year upgrades can make hunting down parts a interesting adventure to say the least. Evan some of the old classics like the 026 series had four different carb options through their long production run, so for the average person that's not aware of this it can be very upsetting for them when trying to find what they need; Anyways good job pointing this out to those less informed. Take care of yourself get better soon.
I think there's three different oil pumps over the years as well. Lol! On the mend and getting better everyday. thanks!!
just buy the best carb and don't worry about the other 3 revisions. i put 046 carbs on my 290. bigger venturi more powa 15 vs 17mm venturi size
@@schlomoshekelstein908 I think the point Richard was trying to make and one example I was making is for the average person looking for replacement part's it can get you going in circles if you don't know this. besides no need to change a good carb if it only need's a carb kit so you'll still need to know what you have number wise; for the saw nut builder's like us I say have at it. Always fun seeing what a guy can come up with lol!
Good class thanks
This is great info 👌
I should prolly get that Stihl download too these saws are always changing and it’s hard keep up on even for people that work on saws everyday
Another good video Richard 🤝
Always good info on here Richard
Even with all this I still managed to screw up. I've ordered a couple of choke lever kits for the newer 362/400's and they come with a choke rod. I ordered a choke lever kit for an older 362 and it doesn't come with the choke rod because there is 2 possible rods so you have to order it separate. 🤦♂
I've got an 041? saw, lol. It's almost older than me, lol. Thanks for the tip. I always bring in my saw anyway. The employees get a kick out of it.
Uncle Rich is back, always helping us not be as dumb as a box of rocks. 😅
Hope you’re feeling better.
Thank you
Nice video
Well I have a great Mom and Pop family own and mostly family employees lawn mower repair shop who is a Stihl dealer and Toro dealer and they will look up parts for me if needed . The problem is some parts of NLA for some of the antique Stihls and other antiques saws I restore so I end up buying NOS on the Bay .
You sound like me currently- whatever this summer crud is has a mean streak too- I'm on my second round of antibiotics. Hope you're doing better!!
Yes, this summer crud has a mean streak, couldn't have said it better myself. I'm improving everyday. It's frustrating but I'm getting my voice and stamina back a little at a time.
Richard, I'm in the Stihl and Husky parts look up every day I'm at work. I'll take the Stihl software any day over the Husky software. Husky is also too many clicks to get to data. Stihl, enter S/N BOOM here's the parts. And at the same time I can access bulletins, shop manual info with a click. Husky, enter product ID then you may have to know the era of the unit before after or model mutations so you're making more error choices to get to diagrams. Stihl has that nice new label that wears off after heavy use but they etch, stamp or needle stamp that 9 digit S/N somewhere. The only one that gives me a chase is a chop saw used by masons or cement crews that crust builds up and it's a archeological dig site to find it and clean it off. Gary in Darlington headed for a Sat session in a few.
I can't count the times I've had to find a Husqvarna part number on the internet and put it in my shopping cart while using EPC. This latest parts look up from Stihl is the class of the field.
Good stuff!
The serial number is very important because dealers can find parts...fast.All stihl dealers had that program in all around the world.
But i want to argue with the dealer that my saw doesnt have the stuff the photo shows it does. 😂
Hah!!!
Are you ok Richard?
You sound like you have a cold.
Take care of yourself!!
Getting better everyday. Last weekend was rough.
@@richardflagg3084 COVID?
I had a camera stuck in my heart a month ago. They still can't figure out why I want to pass out after heavy lifting or running a chainsaw for 20 minutes. I keep telling them it's my lungs!! Finally have a Lung Doctor going to do some 1 hr test on Sept 27th.
@@sawmanbigtreeslayer2360 I did not go and get checked out. I sound worse than I feel. I'd say I'm about 85%. My stamina is getting better everyday. Hope you get to feeling better. That sucks.
What do I ask my dealer for to get the parts look up?
The Stihl rep installed it on my computer. I believe it is a case by case decision. I work part time at a large tree service and buy thousands of dollars worth of parts annually. Contact your local dealer and see if you can get a few minutes with their regional technical rep.
@@richardflagg3084 That’s what I was thinking about a case by case basis. I’m guessing you probably buy more parts in a week than what I buy in a year.
@@PurpleNovember Regardless, having the serial number with you at the counter will save a lot of headaches. It's nice that updates are being made as failures are reported, but it's still a PITA.
@@richardflagg3084yeah I always go in with the serial number, and I get part numbers whenever I can. Lately I’ve been on the other side of the counter guiding newer employees through parts lookup’s that I’ve never seen. Stihl’s has to be one the easiest, if not the easiest, systems I’ve seen.
Are you offering a Stihl parts look up service. I'll be in touch with my saw serial number soon! Thanks for sharing.
Stihl southeast has made a lot of changes in the software in the last couple years, not always for the better... hope you feel better, sir. You sound awful
Looking forward to getting my voice back for sure. Thanks!
@richardflagg3084, great tips!