I have an old wall heater that came with my house built in 1978 and an old AC unit with it too (located in the basement). The wall heater is a Berko brand, and it was made from the 70's (if not the 60's), and it has worked like brand new for 40+ years, and still working like brand new. The old AC unit has never gave me trouble since bought in I believe in 1979, and yes it was well built back in these days. We bought the central air unit for the upstairs part of the house in, i believe 2009 or 2010, and it broke a few times. The downstairs unit gave me far less trouble than the new ones. Even my old water heater is still going strong as/is since 1978. I have two Montgomery wards dehumidifiers (one from 1978, and one from 1985) and they still work like brand new today. I bet the old appliances were made better and lasted longer than today's appliances. You're right, nothing is made to last very long today, with all the computerized bells and whistles, and motherboards, which you are right, you will eventually need customer service after you bought a modern appliance, with or without rebate. You can't think that HE appliances will last you forever, after you got so lucky to have 30+ years on your old appliances. If you have vintage appliances that still work, then there's really no point upgrading to HE appliances. If you must encounter something wrong with any of your old appliances, just get it fixed. Scratch and dent is junk too, since it may not work correctly or not even work at all, another thing to stay away from at Lowes, even refurbished ones are crap nowadays. The best and last of the appliances built to last is Speed Queen or one from a secondhand store that sells vintage used appliances. We also had an issue with an LG washer that would not spin at the highest spin speed, which eventually went away. On March 2020, we had an LG french door fridge with ice maker in 2009. The ice maker failed about two weeks ago. Once the fridge breaks, I will NEVER buy another LG appliance again or any brand sold fat a big box store, like Lowe's, Home Depot, Best Buy or Sams. Instead, I will search online for a secondhand store that repairs and sells vintage major appliances and look for a vintage used fridge from preferably from the 70's or the 80's, and anything goes wrong with it, just having it fixed and will keep the vintage one working as long as I can. We have two old Montgomery ward dehumidifiers, a 1978 Berko Wall heater in a basement bathroom, an old central air unit in my basement, and vintage wall heaters, and they all still work perfectly after all these years, along with a 1988 Delonghi Incredible Heat Machine heater that still works, along with old Lakewood and Galaxy fans, and old school vintage bell telephones that also give me no trouble at all. We also have an old vintage NuTune central cleaning system that still works perfectly, despite not being used all these years. My cousin has a vintage Caloric wall oven from 1980s and still works perfectly. She also has a vintage GE electric range from the mid 80's and still works perfect, even after all these years. She has an old vent fan, that also gives her no trouble today, alone with an old oil furnace that still works perfectly today too.
GE appliances - My first new GE refrigerator was DOA! It was WARMER inside than outside. It required repair TWICE in the first week! My second new GE refrigerator was belly up and required replacement at ten years. I replaced the POS GE with an Amana 22 years ago. The Amana is still going strong and has NOT required repair. I wouldn't take a GE appliance as a gift!
Every company has a return policy, NEVER had a problem with Lowe's returns. Lowe's policy is 30 days... ALL retailers are just middle men not the manufacturer, Lowe's supports the sale to the 30 day period the same as most others, they also offer extended protection plans to cover such issues not covered by the manufacturer. I have never had issues using the extended plans when an appliance broke down and to be honest, they went well beyond what was expected by sending out a gift card to procure a new. If you have an issue in that first 30 days, any major retailer should, by the sales agreement with the manufacturer look after the customer and then it's up to the retailer to deal with the manufacturer, but after 30 days the retailer has no obligation as the period has passed and now its all on the manufacturer to come good. The manufacturer has the one, two and at times 10 year warranty on specific parts and or labour. The retailer does not (unless its a brand made for that retailer like Kenmore for Sear's) so to expect a refund after the 30 day period is unreal. To expect the manufacturer to come through... that is a for sure.
I agree with you for the most part, but Lowe's has a 90 day return policy. Not just a simple 30 day return period. And yes, they also offer a replacement plan that he obviously chose not to buy. None of this guys problems were the fault of Lowe's, and he was clearly lying that he tried to return it 2 months after buying it.
I guit buying GE years ago , their products have turned into junk and they used to be a great company. I had a 2 week old large microwave that actually started a fire for no reason.
I work at Lowes. Our store policy is 30 days from purchase after that if you will contact the manufacturer they will either send out a repairman or give you a number to Give Lowe's along with with the appliance you wish to return and Lowe's will honor it. Unfortunately we have a high turnover on the front registers and they don't always know the procedure. They have alot to learn in a short period of time.
I learned this a few years ago. I will not buy appliances, small engine equipment like lawn tractors, snowblowers, chainsaw, or electric tools from Lowe’s or HD. The reason they can sell for less is the quality is not the same. Manufacturers substitute plastic parts where they would normally use steel, aluminum, etc. Plus, there is the warranty and service issue.
It’s not just Lowes̴, everything is junk nowadays. My uncle has vintage John Deere tractors and they gave him no trouble to maintain and operate, and was well built. My grandparents had mostly vintage appliances and still working like day one. I would just go to a second hand retailer or market place, or even Craigslist to look for a chainsaw if i needed one.
Why give up? You paid good money for an item that should have lasted 10X longer. Call GE and go higher up. File a complaint with the BBC, If you used a debit or credit charge request the charges be reversed and explain the situation to the bank. File a complaint with your Attorney General. That'll get their attention.
I have learned this lesson the hard way. Unfortunately, where I live, Lowe's has little or no competition. Their policies and practices are scams and very risky solutions.
Had same experience with GE warranty on dehumidifier that failed at 10 months. after 2 months of fighting,(cutting cord, taking pics, copy receipts, etc) they said if I bought another GE unit , they would refund the cost of the first one. I didn't need another piece of junk, lost $300., wanted a refund or a free replacement. GE is not the company of old.
Not sure why your video is “DONT BUY GE GARBAGE” Lowe’s has really nothing to do with your series of unfortunate events, every appliance retailer normally has a 30 day return period after that it’s on the manufacturer, Lowe’s did not make your faulty appliances, GE did.
Electronic controls for energy savings has ruined the appliance market. I have used the lowes protection plan with no hassle. Its worth the extra cost if you choose not to buy quality products like speed queen. Most people don't because they dont realize the long term savings of buying quality like people did 50 yrs ago did.
You do realize Speed Queen was made to now use the same crap parts the others use..... right? Until last May, I had 0 people wanting to know if I repaired Speed Queen but within the last 3 months I have had 3 people ask because they are having trouble with their Speed Queen washer. I do not repair anything, I just resell so I'm not sure what the problem with Speed Queen is nowadays..... I'm guessing the actuator or the computer.
Any problems that I've ever experienced at Lowe's that wasn't solved to my client's satisfaction at the local level meant that I wrote what happened and made suggestions to fix problem for clients at the corporate level. They've always responded back and we worked out problems. I've had problems that was out of control of the store manager, but we figured out solution.
We dealt with the same thing on a Samsung Refrigerator that we bought from Lowes and we won't be buying anymore Appliances from Lowes either. I would not recommend buying Appliances from Lowes.
Does Florida have an Attorney general office you can complain to? I would also contact your local Better Business Bureau for assistance against both Lowes and GE. I've done same, and received much better help.
I know that. I called G.E. many times because the repair people said the part , Wiring harness and circuit board was on back order. Back order for almost 5 weeks. I blew a gasket. I finally called G.E. for the 9th time and got ahold of a lady there that must have had her head screwed on correctly and the parts arrived in 2 days . So persistence moderatlly payed off. Thanks for the comment.
I purchased a range from Lowes and , same story. It broke the second month we had ut. We had the extended warranty as well as the manufacturers warranty. I called Lowes and they reffered me to an appliance repair store that would do the warranty work. Long story short. The same range broken 2 more times in the first year and was repaired by the same people each time. The same problem each time. The last time the complete wiring system caught fire in the early morning and my smoke detector woke us up ion time for me to shut off the breaker and keep from burning the house down. I called the manufacturer each time the range had to be repaired and it took me at least 3 times each repair to get a person to listen too my problem. the circuit board and complete wiring harness has been replaced 3 times. They said if it happens again they will replace the range. What happens if it catches fire when we are not home? Do they replace my home? Frigidaire Gallery range sucks.
Same here, luckily I was home & caught the issue. I traced the melted insulation wire back to a loose screw which caused enough resistance to almost catch fire. I replaced the hot wire all together & made sure all the wiring was torqued down appropriately & haven't had any issues since. GE touch screen washer/steamer from Lowe's also went haywire and I've never been so quick to want my old school GE top loader washer back that was more than 20yrs old. Fancy new tech looks good, but it doesn't mean that it will last the 1st yr of use. If you can find older outdated appliances being sold, buy it & keep them. Replace the worn parts if they need replacement & I promise you it will out live the competition.
Back in the mid - 1990's, I received a promotional letter from Lowe's which stated that I qualified for a Lowe's credit card with about $1000 in credit. After reading the letter over and over about a dozen or so times, I kept wondering if this was either some way of enticing me to come to spend money at their store, or someone in their credit department screwed up by giving me this card because my credit history wasn't even that good enough to get a credit card with a $250 credit limit at that time. I decided that I would take the letter to the nearest Lowe's store just to see what the associates there would say. They confirmed the authenticity of the letter, and asked me if I wanted to purchase something that day. I got the biggest TV they had on sale as well as a few other odds and ends, and "paid" for them using my credit line ( didn't have the actual card, but the associates had my card number in the system). A couple of days later, a corporate Lowe's associate with their credit division said that their was a mistake with their computer as I was never suppose to have qualified for that credit line. The associate told me that I must return the TV and everything else, or they would sue me for fraud. The associate assumed that I filled out some form for the card in a fraudulent manner, but I told her that I NEVER filled one out with Lowe's because I knew that I would never have qualified anyway - so what would have been the point. I also told her that the only form that I did fill out was from the day I went to get my TV, but I only filled out my address and telephone number for the associate to put into the computer. Afterwards, the store associate threw the application in the trash. I told her to tell their corporate lawyers to sue me, and at the trial, they would have to produce the form that I "fraudulently" filled out to prove their case. Also, I made a photocopy of the letter before getting to Lowe's, and that should Lowe's try to sue me, a copy of the letter would be sent to every local media outlet to make fun of Lowe's credit department for their mistake. I told the associate that every person with a worse credit history than mine would be filling applications for a Lowe's credit card in absurd numbers just to see what would happen. I never heard from Lowe's corporate again other than in letters advising me of my debt. After about 5 years, they stopped, and none of this reached my credit history probably because Lowe's didn't have a legal leg to support their position should I challenge them in court. Since then, I avoid Lowe's because of what happened back then. I go to either Home Depot, or other local stores, for building supplies and such. Lol. Lowe's - what a joke.
So basically you stole from them and you're proud of it. If you took merchandise and purchased it on credit, morally, legally, and ethically you should pay for what you took home. You are one of the lowest of lows in a civilized society, "OMG, I stole from Lowes and they can't do a damn thing about it." What a shameful claim to fame. Then you "punish" THEM for expecting you to pay for what you took, by shopping at other stores instead of Lowe's. ???? Wtf??? Just because somebody in their company gave you a benefit you were not worthy of does not justify you stealing from them. If you took the items, PAY for them. What makes you think you are entitled to something that does not belong to you. When you took them out on credit, it was with the understanding that they would be paid for over time. You disgust me. Trash always acts like trash. Shame on you.
Lowes will sale appliances and not curry replacement parts, water filter for refrigerator, 6 months old. I brought an expensive kitchen facet, no water directional insert, they sent me to plumbing stores, it was too new no replacement part yet. I brought a HVAC System signed contract for delivery and installation, after they disconnected the gas, I was changing from gas to electric the price went up over $800.00 dollars. no crawl space, no bend over. in the open space garage. I couldn't get a clear explanation, they keep saying because, maybe the change from gas to electric. Well that's what on the contract and you brought the electric unit with you. Well I have a lot of Lowes stories, they are convenient but not worth the hassles.
Buyer beware with extended warranty my refrigerator started giving me problems after the warranty ran out also the extended warranty does not cover plastic shelves or nineteen repaired four times
As long and as many issues there has been against GE products, why does Lowe's continue to sell their product? Duh, like Lowe's CEO's must be getting one hell of a kick back$$$$$$
If this goes on too long the warranty will run out and you will be stuck with a defective air conditioner. You may be forced to accept a replacement to get anything. You could try reporting it to the better business bureau. At this point I think it might be best to take the replacement. They may use the original receipt for warranty on the replacement which means that if it comes to the point that if you accept a replacement and it is close to the end of the warranty you might not have a warranty on the replacement if it is defective. If you take the replacement try it out immediately when you get it to make sure it works. After that you could save it as a replacement for when the one you have fails if you have a place to store it. AC unites change sizes with new models so in a few years a new replacement might not be the same size. If you lack storage space maybe a neighbor would buy it.
@@boomstickkid Went through something similar at ABC warehouse back a number of years when I bought a phone there. They had a 10 day return policy. display worked just long enough so it was 12 days by the time I took it back. They wouldn't help at all. Never bought anything there again.
I bought a new stove from Lowes a few weeks ago got it home plugged it in and had an issue with the oven. Still have had no response on whether or not we will be getting a new one from them. I’m up in Canada.
go on kijiji in canada, and seek out used, good older ones. Garage sales, ads, dumpsters, etc. i have found nearly all corded/battery hand, shop tools, fridges, microwaves, weed whackers, saws, drills, computers, tvs, monitors, clothes, toasters, grinders., tool boxes, paint lacquer plastic varnish, etc...etc etc....my place has no new things whatsoever, except 2 digital clocks....got 3 air conditioners in garage, 4 microwaves, an electric dryer, 2 washers, one new HE front load crap, one older top load,..all for sale....nothing new xcept the HE washer...got from a neighbor who threw it out. The filter in the water pump, plugged with coins, toothpicks, crap.....
OMG we never bought at Lows because they have high prices. We noticed that when we went to check out the store the first time we saw it. We even tried a second time and now we do not even try. Now, I am glad we never bought anything there.
Thank you for your video. It seems there is a huge difference in the customer service at your Lowes and mine in Woburn MA. Mine is great! I've been in sales for 4 decades and they continue to impress me. Mind, the overall quality of appliances has gone through the basement. But, several warranty claims have been processed and replacements installed in no time (1 day RMA, 1 day to drop off and pickup)
I just came across your video and want thank you for the information. We have had similar problems with a Maytag refrigerator that has the ice and water dispenser on the door. Ice maker wouldn't dispense ice without getting stopped up. Our problems were with the repairman that the warranty company contracted with. After 6 months of failed repairs they finally replaced the refrigerator.
Your first mistake was not letting GE repair or replace the A/C. Lowes had no responsibility to replace the unit or refund your money after 2 months of use. Your second mistake was buying a GE appliance.
Michael Landon told 1 dirty joke on air....... Johnny Carson asked if the Cartwright boys were gay. Michael replied, NO, the Cartwright boys were not gay............ but thank God Hop Sing was :)
Customer at Lowe's in Austell, Georgia. It must be the Lowe's stores that you're shopping at because I've never had an appliance bought from Lowe's have a problem in less than two years. Items purchased: upright freezer, refrigerator, washer & dryer. Also purchased lawn mowers, John Deere lawn tractor, utility shed, tools, ceiling fans, toilets, etc.
The whole point of customer service is to convince you that you do not ever want to contact customer service. They are tremendously good at their jobs.
I had a similar problem with my 14 month computer from Staples. I did purchase the extended warranty. After talking with Dell they want me to mail back the computer. Ok. Then give me a “gift card” for Staples for the amount of the computer less California taxes 😡. I told them I didn’t want a gift card that forces me to spend my money at Staples. Staples just told me to call a number and everything would be fine. I finally pressed the associate at Dell and was told to hold on to the “ gift card “ for 30 days and I would then receive a check. Just mailed the computer back. It took 7-10 days to get the label. I had to provide box. There’s no customer service from Staples. I purchased $1000.00 worth of goods with this computer. Because my computer blew up I had no access to internet and had to wait for snail mail. When I am done with this project I will have spent many days for a warranty that steals my Sales tax and makes me jump through hoops for a refund for cash that this mystery insurance company provides to Staples and is almost useless.
appliances and outdoor power equipment are 30 days back to store other merchandise 90days. Return policy is posted at the front of the store and is on the back of most receipts.
we had a very similar issue with our GE ac they did refund us the money what was called a goodwill gesture,,,,So Odd had to jump through the hoops and play the games it was a mess these companies today make junk to keep you buying new every year.
This has to so with the company that gives a one year warranty on any appliance, not Lowes. Lowes on sells the appliances for a company. If you buy a warranty from Lowes, they will honor it but oy after the one year manufacturer warranty. I just went through this buying a Samsung refrigerator where the dispenser didn't work. I bought a replacement as I'm getting my money refunded. Again, the manufacturer of the product gives the warranty of a year so you must deal with that company.
Thanks for sharing your experience! I'm sorry to hear that Lowe's is giving you the run around and that GE is really not helping. I really miss the appliancces of 50's , 60's , 70's 80's, 90's and 2000's. I got a Kenmore topload washer in the 90's that lasted 20 years. They don't make them like they used to, today's appliances has so many cheap metal and plastic parts that don't last.
It takes a month to realize if a product works or not, Lowe's offers a extended protection plan to avoid problems like this. You can't really blame Lowe's for not taking back broken merchandise when they give you enough time to test it out and offer a warranty for it that you had to opt out of :/
Well I hate to inform u but extended warranties are smoke screens in some cases. If you live more than 75 miles from a authorized service center most companies will not come out. When you call the warranty company and tell them this they will waste a week trying to find someone. After that they will mail you a voucher to get a new appliance but you have to take the old one in for exchange. If you think extended warranties mean next day service you are wrong. Those extended warranties have tons of limitations on labor cost so most service companies will not travel more than 100 mile round trip. I speak as a service tech. Also there are certain brands to avoid especially GE. Others are bosch Samsung and LG. In fact I have warranty call for a bosch dishwasher part that will take 2 to 4 weeks to get. So in closing extended warranties sound good but if you can live without the appliance for 2 weeks or longer in some cases good for you. One last case had a Samsung washer 6 months old. Waited 5 months for parts. The customer tried to use the extended warranty and they said no because it had a 1 year factory warranty. She complained to Samsung and all they offered was to wait on the part or take a 300.00 voucher toward a new 700.00 washer. In her case I keep refurbished washers to loan to clients because I know how some companies hide behind their warranties instead of servicing them.
Extended warranties are a scam. Our parents and grandparents back in the day never bought extended warranties on appliances. They paid one price plugged them in and enjoyed them for 25-30 years- much longer than a month. It's not like that today companies want to nickel, dime, and $1000 you anyway they can. Extended warranties mean a service tech will come out to your house over and over again, replace part after part after part Until giving up and maybe you'll get a discount voucher For your next cheap expensive headache.
No manufacturer is going to give you money the manufacturer warranty is always repair or replace maybe a voucher of some type of your lucky. If you have been repairing appliances you should know this standard policy. The warranty is with the manufacturer and not Lowe's Lowe's is is being nice by letting you return for 2 or 3 months. So this is not Lowe's fault. Try home Depot they won't let you return at all . What was the problem with the washer? Can't repair or won't make it work the way you like vs the way it's designed?
Ge is not the same Ge that grandma had. Lowe's had to change their return policy because people abused it. They'd use stuff til it broke or they didn't need it anymore and expect a refund. A case of the honest paying for the creeps.
My grandparents had a vintage kenmore washer and dryer (35+ years old), and never had to buy a new set since the vintage set still working like day one. My great grandmother had a 50 year old kenmore washer and not one problem with it at all.
I guess everyone is different. My experience has been good. I did purchase a protection plan for my appliances when I bought them. My fridge had about three repairs over the course of 5 and half years. A few weeks ago, two months before the extended warranty ran out, it needed repairs again. The short of it was that the repairs were not "economically feasible". They refunded me the entire purchase price of the refrigerator including sales tax. I'm happy, your mileage will vary.
And you shouldn't have to pay for an extended warranty! That's one of my points. The appliances they are making now are crappy. I have been an appliance repair man for many years. The old appliance made in America lasted and you did not need an extended warranty! They are just grabbing money from us any way the can!
@@HaroldJackson I wholeheartedly agree with you. I remember years ago when I bought my first washer and dryer and was told there was only a 12 month warranty I almost lost it. I told the clerk, "you mean to tell me that the manufacturer has so little confidence in their product they are only willing to warranty it for a year?" Her reply, "yes". BTW they were GE and I had to have the dryer repaired three times before they finally replace the drum. This after a letter to the CEO of GE at the time, threatening a lawsuit.
@@HaroldJackson the way the appliances are made has nothing to do with lowes. Manufacturers only offer a 1 year warranty. Lowes offers extended plans when they really dont have to.
Cut the cord and take serial number off?? Why in the heck would you do that?? Other than to void your warranty should have bought the same one and put the old one in the new box and taken it back
I got a new washer and dryer from them and had no trouble with them but i had Lowes deliver them. The guys came and put them in place for me. About a year latter i was repainting the wash room and pulled them out from the wall and seen the washer had a BIG dent on the right side that was beside the dryer. Not a big deal but should have been told, "Sir this washer has a dent on the side what would you like us to do?"
I would have titled this DO NOT BUY GE Products! I had all ne GE appliances when I built my house. The only GE product that hasn't crapped out is the gas stove. That's only because it can't really die. My GE microwave would just start whenever it wanted. I used to keep a bowl of water in it to keep it from burning out. I did some research and found out lots of them did this. GE says to unplug it for 24 hours to "reset" it. I tried it and it worked, For about a week. My GE refrigerator would not stop making water (apparently that's what ice is to them) I disconnected the water line and I still had water running through the freezer. I emptied it out and at the bottom of the freezer at the back there was a ziplock bag of walnuts. It was melted to the back of the freezer. Melted inside of a freezer. The back of the freezer was also brown from the heat. Then the freezer turned into warm storage. Their answer was "it's probably best to buy a new unit". I did. A Samsung, and the microwave is also not a GE. My GE clothes dryer just quit working. It was replaced with a Maytag.
I'm right there with you. Lowe's does not have in-house repair, so they farm out there appliance repair agenda. Lowes does not even want you to call them, for any A/R you might have, but call Butt-Crack-Bob's Appliance repair, and deal directly with them. Hassle!! I made three mistakes in purchasing all my appliances. First off, I bought Samsung...(Dish-washer is super wimpy, french door fridge ice-maker has chronic problems)....2nd, I Purchased from Lowe's...No service, no help, NO.... THANKS! ....3rd, I put a balance on my Lowe's credit card....One word...Cut-throat. I at least did purchase the extended 5-year warranty, and THAT, was a good move.
If you purchase using a credit card, you can ask the bank that has your card to give you a refund and why you need them to help with the refund. They will give you the money as credit to your card. The, the store has 90 days to counter the credit. They almost never do. I've done this several times with no problems. ALSO, the people at the credit card company told me if a refund was promised but it's been more than 15 days and no refund, call them and they will give you your refund. I had to do that with a cell phone company who didn't want to give me a $400 refund for a phone I returned.
Can't speak to SAMS CLUB, but I can speak to COSTCO. All manufacturers have to take back in an RTV no questions asked. Glad I watched this video and another about Lowe's before this one. I had a MAJOR fight with Home Depot years back and learned a valuable lesson. Use your Credit card when buying major appliances, flooring etc..... Don't have a credit card? Use your Bank Debit as a credit card. If you have an issue you can challenge the transaction until the item gets fixed/repaired or refunded and not have to pay for it until satisfaction arrives.
Apparently, Lowe’s has not improved. We bought a washer/dryer combo on Sept 3, 2021…my card was charged over $1700 on that day. The sales person looked up stock on hand and verified that both were available at a warehouse location. We scheduled delivery for Today, Sept 14, 2021. We were given a number to call to get our 4 hour window for delivery…Today! The person told us that these appliances were “…at least, a month out” and we need to talk with the sales person who sold us the appliances. The sales person is supposed to call us…..we are waiting. We made this purchase because Lowe’s showed stock on-line and we verified this with the sales person who saw stock on his computer…plenty of stock. I don’t believe the sales person was being underhanded…but apparently Lowe’s has POOR inventory control. Don’t buy from Lowe’s unless you have the product in hand. Still waiting for the call…..
I'm here to say that I don't think it matters in the least as to "where it was built". The basic issues around what we equate to quality (performance, durability) lies in the design of the components. All appliance makers need to design products that the public desires, while being able to market them at a profit. Most shoppers today are not like your grandfather. Gramps might still have scars from the depression where anything you owned HAD to last, because he didn't have the money to buy a new one. That old fridge of his that is still chugging along in the garage is likely very basic in style and capacity, and likely only cost $300-$400 in todays dollars. Todays modern fridge selling price usually goes out the door for $1500 or more. I doubt Gramps would ever consider spending that kind of money on a fridge! So how do appliance manufactures get seemingly savvy consumers to pony up 3 times what Gramps would pay? In marketing terms, fashion, convenience, and price are what sells, not durability. Let's face it, who doesn't want a crown jewel of a fridge highlighting their kitchen? How many 30-40 year old homeowners can accept a fridge as basic as the "Gramps" model saying to the world, "we haven't arrived"? Convenience and price is where retailers like Lowes comes in. Large showrooms to display a very wide selection from basic to "sky is the limit". Special so-called "sale pricing", zero percent financing on your Lowes card, and of course, free delivery and haul-off. Bada-boom, bada-bing! And of course to enhance the profit and make them more competitive, manufactures keep squeezing their parts suppliers to provide cheaper components that tend to fail sooner. They all put some kind of warrantee on their product, but as you can see when reading comments like those here, the warrantee is usually worth nothing when challenged. Sorry. This is why manufacturers warrantees are increasingly being replaced by liberal limited time return policies like Amazon. In Amazon's case, the shopper typically has 30-days to accept the item. After that, you are on your own. Seems to work pretty well for Amazon. When it comes to appliances, I would recommend Costco or Sam's. At least Costco gives you 90-days to return a major appliance w/o question. By the way, can anyone name an "American-built" appliance these days, that gives the customer a quality, durable product? If there is one, how do they compete w/o resorting to the cost saving methods of their compitition?
Typically, Repair or Replace is all they (the manufacturers) will EVER do. That is what I expect. I know their policies and accept it. I find that the voucher system or replaced A.C. is the best option. Take the replacement and move on.
Under OEM warranty you HAVE to work with OEM, that is not LOWE'S FAULT. Lowe's has 30 day return policy as do all RETAILERS, maybe not 30 days, but some type of return period, so don't be mad at LOWE'S for GE not returning your money or replacing unit.
@@HaroldJackson , sorry, but your message does not mesh with reality. Having worked for Lowe's many years I know for a fact that a store manager would satisfy a customer at all cost rather receive a call of reprimand from the corporate office. Perhaps an important part of your situation has been omitted intentionally? It has been almost 10 years since working for Lowe's. Nevertheless I had a power tool less than a year old. With the receipt I received a replacement without question.
@@HaroldJackson interesting. I worked for Lowe's for 13 years in three stores and do not recall Lowe's selling air conditioners, even portable units. And I do not recall them selling any GE appliances. But I left Lowe's for almost 10 years. What store did you buy from? Like I say, I've seen many customers just threaten to call corporate and got whatever they wanted. I saw a situation where a man complained about the workmanship of a flooring job to the point he received a full refund. It was later learned he was a Home Depot employee.
@@HaroldJackson, just looked at Lowe's website. They do not carry any General Electric product, not even an extension cord. In my 13 years with Lowe's, in three stores, they did not carry General Electric appliances. Nor do they list air conditioners of any kind. Perhaps Lowe's website is misleading? All I can say is during my 13 years with Lowe's working in three stores, I did not see air conditioners, nor General Electric appliances.
@@RobertWilliams-mb9jb I'm my experience, and from speaking w others, Lowe's CEO and corporate aren't putting customers as priority.. Maybe it was different when you worked there. But lots of accounts on how its changed.
Mr Jackson: we the people. We need to goto garage sales, and seek out new life, in older technology. Modern stuff, is all mostly designed, for a 'one time' use, and throw it out. Since the late 90's this society is going to the dump. Get 20 yr old washers/dryers/ most anything. i got a free 30 yr old washer Maytag 2 speed heavy duty, with 11 push buttons, and the usual rotary timer/settings dial. It has an orbital transmission, under the drum on a large shaft mounted at the base. i repaired the water leaks, (new hoses and clamps) and this thing is working like a charm. unlike the modern HE front load junk washers, this has the 'soak feature, 2 settings. so there, you 'modern ' engineers.....we must look backwards to design ahead......the future is plastic/computer/throwaway .....disposable lives
I have an old wall heater that came with my house built in 1978 and an old AC unit with it too (located in the basement). The wall heater is a Berko brand, and it was made from the 70's (if not the 60's), and it has worked like brand new for 40+ years, and still working like brand new. The old AC unit has never gave me trouble since bought in I believe in 1979, and yes it was well built back in these days. We bought the central air unit for the upstairs part of the house in, i believe 2009 or 2010, and it broke a few times. The downstairs unit gave me far less trouble than the new ones. Even my old water heater is still going strong as/is since 1978. I have two Montgomery wards dehumidifiers (one from 1978, and one from 1985) and they still work like brand new today. I bet the old appliances were made better and lasted longer than today's appliances.
You're right, nothing is made to last very long today, with all the computerized bells and whistles, and motherboards, which you are right, you will eventually need customer service after you bought a modern appliance, with or without rebate. You can't think that HE appliances will last you forever, after you got so lucky to have 30+ years on your old appliances. If you have vintage appliances that still work, then there's really no point upgrading to HE appliances. If you must encounter something wrong with any of your old appliances, just get it fixed.
Scratch and dent is junk too, since it may not work correctly or not even work at all, another thing to stay away from at Lowes, even refurbished ones are crap nowadays.
The best and last of the appliances built to last is Speed Queen or one from a secondhand store that sells vintage used appliances.
We also had an issue with an LG washer that would not spin at the highest spin speed, which eventually went away. On March 2020, we had an LG french door fridge with ice maker in 2009. The ice maker failed about two weeks ago. Once the fridge breaks, I will NEVER buy another LG appliance again or any brand sold fat a big box store, like Lowe's, Home Depot, Best Buy or Sams. Instead, I will search online for a secondhand store that repairs and sells vintage major appliances and look for a vintage used fridge from preferably from the 70's or the 80's, and anything goes wrong with it, just having it fixed and will keep the vintage one working as long as I can.
We have two old Montgomery ward dehumidifiers, a 1978 Berko Wall heater in a basement bathroom, an old central air unit in my basement, and vintage wall heaters, and they all still work perfectly after all these years, along with a 1988 Delonghi Incredible Heat Machine heater that still works, along with old Lakewood and Galaxy fans, and old school vintage bell telephones that also give me no trouble at all. We also have an old vintage NuTune central cleaning system that still works perfectly, despite not being used all these years.
My cousin has a vintage Caloric wall oven from 1980s and still works perfectly. She also has a vintage GE electric range from the mid 80's and still works perfect, even after all these years. She has an old vent fan, that also gives her no trouble today, alone with an old oil furnace that still works perfectly today too.
GE appliances - My first new GE refrigerator was DOA! It was WARMER inside than outside. It required repair TWICE in the first week! My second new GE refrigerator was belly up and required replacement at ten years. I replaced the POS GE with an Amana 22 years ago. The Amana is still going strong and has NOT required repair. I wouldn't take a GE appliance as a gift!
Thanks for watching! Have a great day.
Every company has a return policy, NEVER had a problem with Lowe's returns. Lowe's policy is 30 days... ALL retailers are just middle men not the manufacturer, Lowe's supports the sale to the 30 day period the same as most others, they also offer extended protection plans to cover such issues not covered by the manufacturer. I have never had issues using the extended plans when an appliance broke down and to be honest, they went well beyond what was expected by sending out a gift card to procure a new. If you have an issue in that first 30 days, any major retailer should, by the sales agreement with the manufacturer look after the customer and then it's up to the retailer to deal with the manufacturer, but after 30 days the retailer has no obligation as the period has passed and now its all on the manufacturer to come good.
The manufacturer has the one, two and at times 10 year warranty on specific parts and or labour. The retailer does not (unless its a brand made for that retailer like Kenmore for Sear's) so to expect a refund after the 30 day period is unreal. To expect the manufacturer to come through... that is a for sure.
I agree with you for the most part, but Lowe's has a 90 day return policy. Not just a simple 30 day return period. And yes, they also offer a replacement plan that he obviously chose not to buy. None of this guys problems were the fault of Lowe's, and he was clearly lying that he tried to return it 2 months after buying it.
We agree, we always buy appliances from lowes, and have never had a problem.
48 Hours now!
I guit buying GE years ago , their products have turned into junk and they used to be a great company. I had a 2 week old large microwave that actually started a fire for no reason.
I agree whole heartedly GE is junk don’t buy GE stuff from any retailer.
GE always have been junk.
All appliances are garbage. It's the customer service of the retailer that makes tbe difference.
110% correct!
I work at Lowes. Our store policy is 30 days from purchase after that if you will contact the manufacturer they will either send out a repairman or give you a number to Give Lowe's along with with the appliance you wish to return and Lowe's will honor it. Unfortunately we have a high turnover on the front registers and they don't always know the procedure. They have alot to learn in a short period of time.
It was the worst experience I ever had. I will not ever buy appliances from Lowe's again.
I learned this a few years ago. I will not buy appliances, small engine equipment like lawn tractors, snowblowers, chainsaw, or electric tools from Lowe’s or HD. The reason they can sell for less is the quality is not the same. Manufacturers substitute plastic parts where they would normally use steel, aluminum, etc. Plus, there is the warranty and service issue.
It’s not just Lowes̴, everything is junk nowadays. My uncle has vintage John Deere tractors and they gave him no trouble to maintain and operate, and was well built. My grandparents had mostly vintage appliances and still working like day one. I would just go to a second hand retailer or market place, or even Craigslist to look for a chainsaw if i needed one.
You have to buy from a local mom and pop store. They value their customers and, my experience, they try to make it right if things go south.
Yep, spot on... All my appliances come from the local mom and pop, never have had any issues in all of these years.
Why give up? You paid good money for an item that should have lasted 10X longer. Call GE and go higher up. File a complaint with the BBC, If you used a debit or credit charge request the charges be reversed and explain the situation to the bank. File a complaint with your Attorney General. That'll get their attention.
Thanks for the support 👍. I got my money back 😁💰
I have learned this lesson the hard way. Unfortunately, where I live, Lowe's has little or no competition. Their policies and practices are scams and very risky solutions.
No competition? Its called the internet. Look into it.
Appliances used to last for decades until manufacturers decided to build-in failure & make parts prohibitively expensive. It's a great business model.
Had same experience with GE warranty on dehumidifier that failed at 10 months. after 2 months of fighting,(cutting cord, taking pics, copy receipts, etc) they said if I bought another GE unit , they would refund the cost of the first one. I didn't need another piece of junk, lost $300., wanted a refund or a free replacement. GE is not the company of old.
GE is not a good company any longer. I got a new one from Sam's Club. They warranty it for a year. Thanks for watching my videos.👍
Not sure why your video is “DONT BUY GE GARBAGE” Lowe’s has really nothing to do with your series of unfortunate events, every appliance retailer normally has a 30 day return period after that it’s on the manufacturer, Lowe’s did not make your faulty appliances, GE did.
Electronic controls for energy savings has ruined the appliance market. I have used the lowes protection plan with no hassle. Its worth the extra cost if you choose not to buy quality products like speed queen. Most people don't because they dont realize the long term savings of buying quality like people did 50 yrs ago did.
You do realize Speed Queen was made to now use the same crap parts the others use..... right? Until last May, I had 0 people wanting to know if I repaired Speed Queen but within the last 3 months I have had 3 people ask because they are having trouble with their Speed Queen washer. I do not repair anything, I just resell so I'm not sure what the problem with Speed Queen is nowadays..... I'm guessing the actuator or the computer.
Any problems that I've ever experienced at Lowe's that wasn't solved to my client's satisfaction at the local level meant that I wrote what happened and made suggestions to fix problem for clients at the corporate level. They've always responded back and we worked out problems. I've had problems that was out of control of the store manager, but we figured out solution.
I wasn’t so lucky! I did exactly as told but it never happened for me.
Lowe contracting subcontractors to do installation and repairs . No accountability
We dealt with the same thing on a Samsung Refrigerator that we bought from Lowes and we won't be buying anymore Appliances from Lowes either. I would not recommend buying Appliances from Lowes.
We did get a refund from GE. Thanks for watching,👍
Does Florida have an Attorney general office you can complain to? I would also contact your local Better Business Bureau for assistance against both Lowes and GE. I've done same, and received much better help.
Your problem is with GE, NOT Lowe's.
Some people get confused when angry...
I know that. I called G.E. many times because the repair people said the part , Wiring harness and circuit board was on back order. Back order for almost 5 weeks. I blew a gasket. I finally called G.E. for the 9th time and got ahold of a lady there that must have had her head screwed on correctly and the parts arrived in 2 days . So persistence moderatlly payed off. Thanks for the comment.
I purchased a range from Lowes and , same story. It broke the second month we had ut. We had the extended warranty as well as the manufacturers warranty. I called Lowes and they reffered me to an appliance repair store that would do the warranty work. Long story short. The same range broken 2 more times in the first year and was repaired by the same people each time. The same problem each time. The last time the complete wiring system caught fire in the early morning and my smoke detector woke us up ion time for me to shut off the breaker and keep from burning the house down. I called the manufacturer each time the range had to be repaired and it took me at least 3 times each repair to get a person to listen too my problem. the circuit board and complete wiring harness has been replaced 3 times. They said if it happens again they will replace the range. What happens if it catches fire when we are not home? Do they replace my home? Frigidaire Gallery range sucks.
Thanks for the reply. We need to let everyone know about this issue.
Same here, luckily I was home & caught the issue. I traced the melted insulation wire back to a loose screw which caused enough resistance to almost catch fire. I replaced the hot wire all together & made sure all the wiring was torqued down appropriately & haven't had any issues since.
GE touch screen washer/steamer from Lowe's also went haywire and I've never been so quick to want my old school GE top loader washer back that was more than 20yrs old.
Fancy new tech looks good, but it doesn't mean that it will last the 1st yr of use.
If you can find older outdated appliances being sold, buy it & keep them. Replace the worn parts if they need replacement & I promise you it will out live the competition.
Back in the mid - 1990's, I received a promotional letter from Lowe's which stated that I qualified for a Lowe's credit card with about $1000 in credit. After reading the letter over and over about a dozen or so times, I kept wondering if this was either some way of enticing me to come to spend money at their store, or someone in their credit department screwed up by giving me this card because my credit history wasn't even that good enough to get a credit card with a $250 credit limit at that time. I decided that I would take the letter to the nearest Lowe's store just to see what the associates there would say.
They confirmed the authenticity of the letter, and asked me if I wanted to purchase something that day. I got the biggest TV they had on sale as well as a few other odds and ends, and "paid" for them using my credit line ( didn't have the actual card, but the associates had my card number in the system).
A couple of days later, a corporate Lowe's associate with their credit division said that their was a mistake with their computer as I was never suppose to have qualified for that credit line. The associate told me that I must return the TV and everything else, or they would sue me for fraud. The associate assumed that I filled out some form for the card in a fraudulent manner, but I told her that I NEVER filled one out with Lowe's because I knew that I would never have qualified anyway - so what would have been the point. I also told her that the only form that I did fill out was from the day I went to get my TV, but I only filled out my address and telephone number for the associate to put into the computer. Afterwards, the store associate threw the application in the trash.
I told her to tell their corporate lawyers to sue me, and at the trial, they would have to produce the form that I "fraudulently" filled out to prove their case. Also, I made a photocopy of the letter before getting to Lowe's, and that should Lowe's try to sue me, a copy of the letter would be sent to every local media outlet to make fun of Lowe's credit department for their mistake. I told the associate that every person with a worse credit history than mine would be filling applications for a Lowe's credit card in absurd numbers just to see what would happen.
I never heard from Lowe's corporate again other than in letters advising me of my debt. After about 5 years, they stopped, and none of this reached my credit history probably because Lowe's didn't have a legal leg to support their position should I challenge them in court. Since then, I avoid Lowe's because of what happened back then. I go to either Home Depot, or other local stores, for building supplies and such. Lol. Lowe's - what a joke.
So basically you stole from them and you're proud of it. If you took merchandise and purchased it on credit, morally, legally, and ethically you should pay for what you took home. You are one of the lowest of lows in a civilized society, "OMG, I stole from Lowes and they can't do a damn thing about it." What a shameful claim to fame. Then you "punish" THEM for expecting you to pay for what you took, by shopping at other stores instead of Lowe's. ???? Wtf??? Just because somebody in their company gave you a benefit you were not worthy of does not justify you stealing from them. If you took the items, PAY for them. What makes you think you are entitled to something that does not belong to you. When you took them out on credit, it was with the understanding that they would be paid for over time. You disgust me. Trash always acts like trash. Shame on you.
Lowes will sale appliances and not curry replacement parts, water filter for refrigerator, 6 months old. I brought an expensive kitchen facet, no water directional insert, they sent me to plumbing stores, it was too new no replacement part yet. I brought a HVAC System signed contract for delivery and installation, after they disconnected the gas, I was changing from gas to electric the price went up over $800.00 dollars. no crawl space, no bend over. in the open space garage. I couldn't get a clear explanation, they keep saying because, maybe the change from gas to electric. Well that's what on the contract and you brought the electric unit with you. Well I have a lot of Lowes stories, they are convenient but not worth the hassles.
please, please everyone. be kind to retail workers especially at lowes.
Buyer beware with extended warranty my refrigerator started giving me problems after the warranty ran out also the extended warranty does not cover plastic shelves or nineteen repaired four times
As long and as many issues there has been against GE products, why does Lowe's continue to sell their product? Duh, like Lowe's CEO's must be getting one hell of a kick back$$$$$$
If this goes on too long the warranty will run out and you will be stuck with a defective air conditioner. You may be forced to accept a replacement to get anything. You could try reporting it to the better business bureau. At this point I think it might be best to take the replacement. They may use the original receipt for warranty on the replacement which means that if it comes to the point that if you accept a replacement and it is close to the end of the warranty you might not have a warranty on the replacement if it is defective. If you take the replacement try it out immediately when you get it to make sure it works. After that you could save it as a replacement for when the one you have fails if you have a place to store it. AC unites change sizes with new models so in a few years a new replacement might not be the same size. If you lack storage space maybe a neighbor would buy it.
Its totally understandable being their 30 day policy, but why screw yourself when you can buy from a retailer who will honor it longer then 30 days?
@@boomstickkid Went through something similar at ABC warehouse back a number of years when I bought a phone there. They had a 10 day return policy. display worked just long enough so it was 12 days by the time I took it back. They wouldn't help at all. Never bought anything there again.
I bought a new stove from Lowes a few weeks ago got it home plugged it in and had an issue with the oven. Still have had no response on whether or not we will be getting a new one from them. I’m up in Canada.
go on kijiji in canada, and seek out used, good older ones. Garage sales, ads, dumpsters, etc. i have found nearly all corded/battery hand, shop tools, fridges, microwaves, weed whackers, saws, drills, computers, tvs, monitors, clothes, toasters, grinders., tool boxes, paint lacquer plastic varnish, etc...etc etc....my place has no new things whatsoever, except 2 digital clocks....got 3 air conditioners in garage, 4 microwaves, an electric dryer, 2 washers, one new HE front load crap, one older top load,..all for sale....nothing new xcept the HE washer...got from a neighbor who threw it out. The filter in the water pump, plugged with coins, toothpicks, crap.....
OMG we never bought at Lows because they have high prices. We noticed that when we went to check out the store the first time we saw it. We even tried a second time and now we do not even try. Now, I am glad we never bought anything there.
Thanks for the comments 👍 Love the hat👍
Is that Colonel Sanders?
I always factor in the price of the extra warranty with ANY electronics i buy these days. Your crazy not to, because you better bet they will break.
I used to be 110% against a warranty but nowadays it is the way to go.... my buddy who is an appliance repair guy told me that too :)
Thank you for your video. It seems there is a huge difference in the customer service at your Lowes and mine in Woburn MA. Mine is great! I've been in sales for 4 decades and they continue to impress me. Mind, the overall quality of appliances has gone through the basement. But, several warranty claims have been processed and replacements installed in no time (1 day RMA, 1 day to drop off and pickup)
I have always buy kenmore appliances from sears I never buy any appliances at Lowes
I just came across your video and want thank you for the information. We have had similar problems with a Maytag refrigerator that has the ice and water dispenser on the door. Ice maker wouldn't dispense ice without getting stopped up. Our problems were with the repairman that the warranty company contracted with. After 6 months of failed repairs they finally replaced the refrigerator.
Thanks for watching 👍
Your first mistake was not letting GE repair or replace the A/C. Lowes had no responsibility to replace the unit or refund your money after 2 months of use. Your second mistake was buying a GE appliance.
GE did pay me back! Ya for me...
Shoulda just had them send one and then go return it to store with your recept for refund.
It must be different for each lowes, my wife and I have taken stuff back that we had almost a year and got a refund without question.
Ty so much for the 411.
Hop sing needs to leave this alone. American made is the way 2 go!💥😡
Michael Landon told 1 dirty joke on air....... Johnny Carson asked if the Cartwright boys were gay. Michael replied, NO, the Cartwright boys were not gay............ but thank God Hop Sing was :)
I've NEVER had any luck with ANY GE product. Been burnt multiple times over many years. Result? Lifetime BAN!
Thanks for watching. GE did give me my money back and I got a new AC Unit from Sam's club. No issues so far. 🕺👍
Might be too late to return your new unit to the store you bought from and have GE send the replacement?
Thank you for watching. GE sent me a refund.
They have hit an all time lowe
It’s great that you were able to reach nearly 42k people at the time I watched. Hopefully Lowe’s takes notice and changes their policy. Good job!
Thank you!
Customer at Lowe's in Austell, Georgia.
It must be the Lowe's stores that you're shopping at because I've never had an appliance bought from Lowe's have a problem in less than two years. Items purchased: upright freezer, refrigerator, washer & dryer. Also purchased lawn mowers, John Deere lawn tractor, utility shed, tools, ceiling fans, toilets, etc.
The whole point of customer service is to convince you that you do not ever want to contact customer service. They are tremendously good at their jobs.
I made this post almost a year ago... Harold liked it while I was sitting here on hold for customer service for a bank!! lol, the irony!
I had a similar problem with my 14 month computer from Staples. I did purchase the extended warranty. After talking with Dell they want me to mail back the computer. Ok. Then give me a “gift card” for Staples for the amount of the computer less California taxes 😡. I told them I didn’t want a gift card that forces me to spend my money at Staples. Staples just told me to call a number and everything would be fine. I finally pressed the associate at Dell and was told to hold on to the “ gift card “ for 30 days and I would then receive a check. Just mailed the computer back. It took 7-10 days to get the label. I had to provide box. There’s no customer service from Staples. I purchased $1000.00 worth of goods with this computer. Because my computer blew up I had no access to internet and had to wait for snail mail. When I am done with this project I will have spent many days for a warranty that steals my Sales tax and makes me jump through hoops for a refund for cash that this mystery insurance company provides to Staples and is almost useless.
appliances and outdoor power equipment are 30 days back to store other merchandise 90days.
Return policy is posted at the front of the store and is on the back of most receipts.
thank you for taking the time to let us know
we had a very similar issue with our GE ac they did refund us the money what was called a goodwill gesture,,,,So Odd had to jump through the hoops and play the games it was a mess these companies today make junk to keep you buying new every year.
Thanks for watching and have an Awesome day.
48 hour return policy, sold me something defective and wont take it back. Home depot does the same thing!
This has to so with the company that gives a one year warranty on any appliance, not Lowes. Lowes on sells the appliances for a company. If you buy a warranty from Lowes, they will honor it but oy after the one year manufacturer warranty. I just went through this buying a Samsung refrigerator where the dispenser didn't work. I bought a replacement as I'm getting my money refunded. Again, the manufacturer of the product gives the warranty of a year so you must deal with that company.
I agree with you, because Lowe's will not match price if someone else like Home Depot has a better price.
That's not true at all. Lowe's does price match other stores.
Thanks for sharing your experience! I'm sorry to hear that Lowe's is giving you the run around and that GE is really not helping.
I really miss the appliancces of 50's , 60's , 70's 80's, 90's and 2000's. I got a Kenmore topload washer in the 90's that
lasted 20 years. They don't make them like they used to, today's appliances has so many cheap metal and plastic parts that
don't last.
If you need a washer, it's Speed Queen.
It takes a month to realize if a product works or not, Lowe's offers a extended protection plan to avoid problems like this. You can't really blame Lowe's for not taking back broken merchandise when they give you enough time to test it out and offer a warranty for it that you had to opt out of :/
Well I hate to inform u but extended warranties are smoke screens in some cases. If you live more than 75 miles from a authorized service center most companies will not come out. When you call the warranty company and tell them this they will waste a week trying to find someone. After that they will mail you a voucher to get a new appliance but you have to take the old one in for exchange. If you think extended warranties mean next day service you are wrong. Those extended warranties have tons of limitations on labor cost so most service companies will not travel more than 100 mile round trip. I speak as a service tech. Also there are certain brands to avoid especially GE. Others are bosch Samsung and LG. In fact I have warranty call for a bosch dishwasher part that will take 2 to 4 weeks to get. So in closing extended warranties sound good but if you can live without the appliance for 2 weeks or longer in some cases good for you. One last case had a Samsung washer 6 months old. Waited 5 months for parts. The customer tried to use the extended warranty and they said no because it had a 1 year factory warranty. She complained to Samsung and all they offered was to wait on the part or take a 300.00 voucher toward a new 700.00 washer. In her case I keep refurbished washers to loan to clients because I know how some companies hide behind their warranties instead of servicing them.
Extended warranties are a scam. Our parents and grandparents back in the day never bought extended warranties on appliances. They paid one price plugged them in and enjoyed them for 25-30 years- much longer than a month. It's not like that today companies want to nickel, dime, and $1000 you anyway they can. Extended warranties mean a service tech will come out to your house over and over again, replace part after part after part Until giving up and maybe you'll get a discount voucher For your next cheap expensive headache.
Why did Lowe’s install a CEO hit an who is ruining the company? RIP
No manufacturer is going to give you money the manufacturer warranty is always repair or replace maybe a voucher of some type of your lucky. If you have been repairing appliances you should know this standard policy. The warranty is with the manufacturer and not Lowe's Lowe's is is being nice by letting you return for 2 or 3 months. So this is not Lowe's fault. Try home Depot they won't let you return at all . What was the problem with the washer? Can't repair or won't make it work the way you like vs the way it's designed?
Well I got my money back. So never say never!
You know what I do I fixed the old I bought a whirlpool from washer it never works right
Ge is not the same Ge that grandma had. Lowe's had to change their return policy because people abused it. They'd use stuff til it broke or they didn't need it anymore and expect a refund. A case of the honest paying for the creeps.
My grandparents had a vintage kenmore washer and dryer (35+ years old), and never had to buy a new set since the vintage set still working like day one. My great grandmother had a 50 year old kenmore washer and not one problem with it at all.
I guess everyone is different. My experience has been good. I did purchase a protection plan for my appliances when I bought them. My fridge had about three repairs over the course of 5 and half years. A few weeks ago, two months before the extended warranty ran out, it needed repairs again. The short of it was that the repairs were not "economically feasible". They refunded me the entire purchase price of the refrigerator including sales tax. I'm happy, your mileage will vary.
And you shouldn't have to pay for an extended warranty! That's one of my points. The appliances they are making now are crappy. I have been an appliance repair man for many years. The old appliance made in America lasted and you did not need an extended warranty! They are just grabbing money from us any way the can!
@@HaroldJackson I wholeheartedly agree with you. I remember years ago when I bought my first washer and dryer and was told there was only a 12 month warranty I almost lost it. I told the clerk, "you mean to tell me that the manufacturer has so little confidence in their product they are only willing to warranty it for a year?" Her reply, "yes". BTW they were GE and I had to have the dryer repaired three times before they finally replace the drum. This after a letter to the CEO of GE at the time, threatening a lawsuit.
@@HaroldJackson the way the appliances are made has nothing to do with lowes. Manufacturers only offer a 1 year warranty. Lowes offers extended plans when they really dont have to.
@@Topher.86 They offer extended warranties because they make a fortune off of selling them.
Lowe's policy has changed since Marvin has taken the reigns of the company. Its dollar for half dollar now
I had a horrible experience w/ Lowe's. Yep, corporate (Marvin) sets the policy. Does NOT seem to care at ALL about the customer!
Cut the cord and take serial number off?? Why in the heck would you do that?? Other than to void your warranty should have bought the same one and put the old one in the new box and taken it back
Hey Harald how big is that TV behind you? Nice......
Oh😁 that's a 65 inch Samsung.
So nooooo problems with the Samsung flat screen so far? Think Samsung makes a decent TV Mr Harold? I'm undecided on tv's.
It’s the same procedure at Home Depot.
Thanks for watching 👍 I did get my money back from GE. It took months but it paid off.
Why do you need AC in Florida
Funny! Thanks 😵
For the same reason a/c is needed in TX somewhere 100+ 95% humidity
@@fredgoodwin3198 haha, I realize that, I was just messing around😁
Unless you have appliances that work on Direct Current, then you will need AC
Lowe's seems to be synonymous with mafia liquor marts in New Jersey.
Buy the warranty no matter what the brand. I’ve seen them all crap ot
Harold don't apologize for complaining cause we all need to know what to look out for at these scamming big box stores THANX
😂😂
You need to start posting Kentucky fried chicken videos.
Lowe’s socks
Lowes delivered my new Whirpool refrigerator today and it doesn't work. They tell me I get a refund in 5 days when they pick it up.
Good luck. Thanks for watching.
@@HaroldJackson oh my gosh, the guy left tape on the door switch! I'm a dummy! It now works!
I'm wishing you Good Luck !
I got a new washer and dryer from them and had no trouble with them but i had Lowes deliver them. The guys came and put them in place for me. About a year latter i was repainting the wash room and pulled them out from the wall and seen the washer had a BIG dent on the right side that was beside the dryer. Not a big deal but should have been told, "Sir this washer has a dent on the side what would you like us to do?"
Big mistake buy kenmore from sears they a lot better
I would have titled this DO NOT BUY GE Products!
I had all ne GE appliances when I built my house. The only GE product that hasn't crapped out is the gas stove. That's only because it can't really die.
My GE microwave would just start whenever it wanted. I used to keep a bowl of water in it to keep it from burning out. I did some research and found out lots of them did this. GE says to unplug it for 24 hours to "reset" it. I tried it and it worked, For about a week.
My GE refrigerator would not stop making water (apparently that's what ice is to them) I disconnected the water line and I still had water running through the freezer. I emptied it out and at the bottom of the freezer at the back there was a ziplock bag of walnuts. It was melted to the back of the freezer. Melted inside of a freezer. The back of the freezer was also brown from the heat. Then the freezer turned into warm storage. Their answer was "it's probably best to buy a new unit". I did. A Samsung, and the microwave is also not a GE.
My GE clothes dryer just quit working. It was replaced with a Maytag.
I'm right there with you. Lowe's does not have in-house repair, so they farm out there appliance repair agenda. Lowes does not even want you to call them, for any A/R you might have, but call Butt-Crack-Bob's Appliance repair, and deal directly with them. Hassle!! I made three mistakes in purchasing all my appliances. First off, I bought Samsung...(Dish-washer is super wimpy, french door fridge ice-maker has chronic problems)....2nd, I Purchased from Lowe's...No service, no help, NO.... THANKS! ....3rd, I put a balance on my Lowe's credit card....One word...Cut-throat. I at least did purchase the extended 5-year warranty, and THAT, was a good move.
Lowe's does have their own REPAIR TECHNICIAN'S, just not that many at the present time so yes they do sub-contract out to different service providers.
The problem is the manufacturer, they produced the junk. Lowe's does not make appliances.
Its called re-purposing.
If you purchase using a credit card, you can ask the bank that has your card to give you a refund and why you need them to help with the refund. They will give you the money as credit to your card. The, the store has 90 days to counter the credit. They almost never do. I've done this several times with no problems. ALSO, the people at the credit card company told me if a refund was promised but it's been more than 15 days and no refund, call them and they will give you your refund. I had to do that with a cell phone company who didn't want to give me a $400 refund for a phone I returned.
Who would take something back after two months ? You should have bought the protection plan.
It had a 5 year warranty. FYI they "GE" gave me my money back and a new ac unit. Never give up 😅
Can't speak to SAMS CLUB, but I can speak to COSTCO. All manufacturers have to take back in an RTV no questions asked.
Glad I watched this video and another about Lowe's before this one. I had a MAJOR fight with Home Depot years back and learned a valuable lesson. Use your Credit card when buying major appliances, flooring etc.....
Don't have a credit card? Use your Bank Debit as a credit card. If you have an issue you can challenge the transaction until the item gets fixed/repaired or refunded and not have to pay for it until satisfaction arrives.
I wish you luck with your issue
Thank you. I was going to buy from lowes and now i wont. I have a sams next to me and you was right about sams. Ty ill be buying from them now.
DO NOT BUY APPLIANCES AT LOWES. 48 HOUR RETURN POLICY.
You know what I do
So what your saying is Lowe's blows 😂🤣
Is the background music necessary?
Probably not necessary, but definitely goes with the voice. Love it.
Lowe's is so boring! I hope it goes out of business someday!
Apparently, Lowe’s has not improved.
We bought a washer/dryer combo on Sept 3, 2021…my card was charged over $1700 on that day.
The sales person looked up stock on hand and verified that both were available at a warehouse location.
We scheduled delivery for Today, Sept 14, 2021. We were given a number to call to get our 4 hour window for delivery…Today!
The person told us that these appliances were “…at least, a month out” and we need to talk with the sales person who sold us the appliances.
The sales person is supposed to call us…..we are waiting.
We made this purchase because Lowe’s showed stock on-line and we verified this with the sales person who saw stock on his computer…plenty of stock.
I don’t believe the sales person was being underhanded…but apparently Lowe’s has POOR inventory control.
Don’t buy from Lowe’s unless you have the product in hand.
Still waiting for the call…..
www.gettr.com/user/harold_jackson
I'm here to say that I don't think it matters in the least as to "where it was built". The basic issues around what we equate to quality (performance, durability) lies in the design of the components. All appliance makers need to design products that the public desires, while being able to market them at a profit. Most shoppers today are not like your grandfather. Gramps might still have scars from the depression where anything you owned HAD to last, because he didn't have the money to buy a new one. That old fridge of his that is still chugging along in the garage is likely very basic in style and capacity, and likely only cost $300-$400 in todays dollars. Todays modern fridge selling price usually goes out the door for $1500 or more. I doubt Gramps would ever consider spending that kind of money on a fridge!
So how do appliance manufactures get seemingly savvy consumers to pony up 3 times what Gramps would pay? In marketing terms, fashion, convenience, and price are what sells, not durability. Let's face it, who doesn't want a crown jewel of a fridge highlighting their kitchen? How many 30-40 year old homeowners can accept a fridge as basic as the "Gramps" model saying to the world, "we haven't arrived"? Convenience and price is where retailers like Lowes comes in. Large showrooms to display a very wide selection from basic to "sky is the limit". Special so-called "sale pricing", zero percent financing on your Lowes card, and of course, free delivery and haul-off. Bada-boom, bada-bing!
And of course to enhance the profit and make them more competitive, manufactures keep squeezing their parts suppliers to provide cheaper components that tend to fail sooner. They all put some kind of warrantee on their product, but as you can see when reading comments like those here, the warrantee is usually worth nothing when challenged. Sorry.
This is why manufacturers warrantees are increasingly being replaced by liberal limited time return policies like Amazon. In Amazon's case, the shopper typically has 30-days to accept the item. After that, you are on your own. Seems to work pretty well for Amazon.
When it comes to appliances, I would recommend Costco or Sam's. At least Costco gives you 90-days to return a major appliance w/o question.
By the way, can anyone name an "American-built" appliance these days, that gives the customer a quality, durable product? If there is one, how do they compete w/o resorting to the cost saving methods of their compitition?
I got beat out of $100 because Lowe’s was supposed to give me in a refund on installation charges but I could not get it.
That's unnaceptable! Lowe's is taking advantage. I would contact B. Better Bureau; and local media. That's YOUR $
Great! I have a new GE fridge. I did buy from Home Depot and paid the extortion money for the extended warranty 😬
Typically, Repair or Replace is all they (the manufacturers) will EVER do. That is what I expect. I know their policies and accept it. I find that the voucher system or replaced A.C. is the best option. Take the replacement and move on.
He's Not complaining He's bitching.
I love Lowe’s...had a dishwasher for 4 years and it broke... they came out and put a new motor in it for free!!!
That's great. Happy it worked out for you. 👍
I will get satisfaction..... just not from Lowes.
Under OEM warranty you HAVE to work with OEM, that is not LOWE'S FAULT. Lowe's has 30 day return policy as do all RETAILERS, maybe not 30 days, but some type of return period, so don't be mad at LOWE'S for GE not returning your money or replacing unit.
Had you called Lowe's corporate office you would have gotten a new air conditioner.
I did call. Finally got a check from GE after I got a new AC Unit from Sam's Club and sent them the receipt. Lowe's was no help at all.
@@HaroldJackson , sorry, but your message does not mesh with reality. Having worked for Lowe's many years I know for a fact that a store manager would satisfy a customer at all cost rather receive a call of reprimand from the corporate office. Perhaps an important part of your situation has been omitted intentionally?
It has been almost 10 years since working for Lowe's. Nevertheless I had a power tool less than a year old. With the receipt I received a replacement without question.
@@HaroldJackson interesting. I worked for Lowe's for 13 years in three stores and do not recall Lowe's selling air conditioners, even portable units. And I do not recall them selling any GE appliances. But I left Lowe's for almost 10 years.
What store did you buy from? Like I say, I've seen many customers just threaten to call corporate and got whatever they wanted.
I saw a situation where a man complained about the workmanship of a flooring job to the point he received a full refund. It was later learned he was a Home Depot employee.
@@HaroldJackson, just looked at Lowe's website. They do not carry any General Electric product, not even an extension cord. In my 13 years with Lowe's, in three stores, they did not carry General Electric appliances. Nor do they list air conditioners of any kind.
Perhaps Lowe's website is misleading?
All I can say is during my 13 years with Lowe's working in three stores, I did not see air conditioners, nor General Electric appliances.
@@RobertWilliams-mb9jb
I'm my experience, and from speaking w others, Lowe's CEO and corporate aren't putting customers as priority.. Maybe it was different when you worked there. But lots of accounts on how its changed.
Good info. Sue them plus attorney costs and I’m sure your psychology damaged.
Why have the crappy background music?
Because not everyone likes vanilla. 😵
Turn off the music COMPLETELY!!! It's annoying trying to listen to your yapping over the music!!!!!
Mr Jackson: we the people. We need to goto garage sales, and seek out new life, in older technology. Modern stuff, is all mostly designed, for a 'one time' use, and throw it out. Since the late 90's this society is going to the dump. Get 20 yr old washers/dryers/ most anything. i got a free 30 yr old washer Maytag 2 speed heavy duty, with 11 push buttons, and the usual rotary timer/settings dial. It has an orbital transmission, under the drum on a large shaft mounted at the base. i repaired the water leaks, (new hoses and clamps) and this thing is working like a charm. unlike the modern HE front load junk washers, this has the 'soak feature, 2 settings. so there, you 'modern ' engineers.....we must look backwards to design ahead......the future is plastic/computer/throwaway .....disposable lives
Hola
Guy looks lkke Colonel Sanders
I like chicken
Me too. But only finger licking good chicken! 😁
@Christine Smith Yes Harold makes an excellent Colonel Sanders look a like !!!@Harold Jackson