Lowe's vs. The Home Depot
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- Опубліковано 13 лис 2018
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Episode Description:
By almost any measure, Lowe's and The Home Depot are the 2 largest hardware stores in the United States. In 1989, The Home Depot passed Lowe's to take that #1 spot and that's how things remain today.
This video focuses more on Lowe's, specifically how they've grown, how they've competed with The Home Depot over the years, and their potential to take back that #1 spot.
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Intro Made By - / @jombo1
Home Depot: Has a kickass theme song
Lowe's: Does not
The winner is clear
More saving more doing
That's the power of the home depot
"HOW DOERS GET MORE DONE"
among us
@everything I say is true you can click it, not a rick roll or stick bug or anything like that
(edit: not a troll)
Lowe’s doesn’t have a killer theme song tho
Fuck yes dude!!! The Home Depot is for those that wana be teh best!!!
It’s a meme for the win
But Lowe’s has jimmy johnson in nascar
@Morgan lows is for gay ppl thats why there changing ther logo to rainbow lol Home Depot will never be like that
Lowe's left nascar
When I enter a Home Depot and get greeted with that "Home Depot wood smell" There's something about the wood smell it's their thing or something
That is probably the PT wood that is still wet.
The smell is in Lowe's too?
That’s what she said!
probably the entire quarter to entire half of the store being lumber in various forms (depending on which store you go to, some have more than others) that are often fresh or damp in some way
I work in lumber (and building materials) at my local Home Depot, and it’s good until you smell like it and then it gets stale
As a Lowe's employee, I prefer Home Depot. I only shop at Lowe's because of the discount, I know the layout by heart at this point, and I can goof around with my coworkers. If I am out of town, I'd rather go into the 'enemy territory'.
At least you get a discount :)
They give you a discount? At Home Depot they don’t give us one
@@seangehrke2913 Ohhhh BIG yikes >.
I worked at Lowe's a few years ago. People would come in and say how much cleaner and more organised it is than home depot. I'm pretty sure Lowes pays their employees more too. I'll always prefer lowes, but im a mellinial so I don't shop there much anyway
Lkkkkkk nah jk lmaooo you guys lucky getting discount
Dads across America clicked this video paused it, grabbed a beer, sat on a recliner, kicked their new balances off and then pressed play
"kicked their new balances off" lol
That's funny as hell!
XD !
Damn right.
YO..! Are you spying on me.???
Lol.!!!
Ill tell the difference, mom likes Lowe’s, dad likes Home Depot
Spot on. Tool selection and quality at Lowes is junk for the men, but they have 150 types of wall sconces for the ladies to pick from.
My dad prefers lowes
@Morgan jesus christ you're absolutely seething lmao
Morgan Bull fuckin shit, employees at Lowe’s are no where to be found when you need help, everything in the store is shit. Especially the lumber
Morgan you must have the two stores confused, Lowe’s is the one with the empty ass parking lot, and no employees
The more a man ages the more frequently he goes to Home Depot.
Haha
Timy age 100 now lives in home depot
Holy CRAP you’re right!! I’m in my 50s and go there WAAAY more than when I was younger. But I think it’s because I have more money to spend on tools I don’t need as much now Lol
The more a man ages the less he goes to electronics stores too. At least thats my experience. When I was early 20s I didn't even know what 90% of the stuff at Home Depot was for. Now its all more interesting.
your first visit to home depot is the equivalent to the first grey hair on someones head
"The two you're already thinking of: Lowes and Home Depot"
Me, who grew up always going to Menards. "No...there is another."
Who?
@@TheCrazierz mostly a Midwest place, but it's growing steadily.
I never want to get kicked in Menards though...
@@rtgray7 menards is getting bigger! 😁🤣🤣
@@JuanaWatchDaWorldBurn You had to go and one up me... ;)
I like Home Depot just because of their luxurious buckets
my dad has like 10 of them
TortieCat2 and their sick theme song
H A M S T E R
win 7 home premium wat
We used them as drums in 4th or 5th grade music class
This difference between Home Depot and Lowe's can be summarized in one word: BRANDING.
Home Depot has much stronger brand recognition than Lowe's. It is used more in the media as a reference and the public usually follows suit. Lowe's needs to either rebrand or provide a much more compelling reason to visit their stores.
Here in valdosta ga lowes beats the home depot in every way litterly ever worker on the home depot looks depressed and always complain. *not trying to be a Karen bu this really got me. Every time I got to lowes I always see a smile in every workers face. Idk but I just feel like lowes is better here
They have craftsman, that’s why I go to lowes as well.
Yea, East Texas here.. Our local Lowe’s is generally considered supreme over Home Depot
As someone who's never been to the USA, I can confirm I hear a lot about home depot but not much about Lowe's, they should amplify their brand recognition if they don't want to die
Change BRANDING to POPCORN.
After working for Lowe's for ten years, I can tell you what I saw; Lowe's tried to be everything to everyone. By that I mean that as a sales manager, we were told to focus on three big areas: special order sales, installed sales, and commercial sales.
The first two aren't terribly hard... You have a customer who wants something unique, you order it. Or a customer who wants a professional to install new windows, it's covered. Where they failed, imo, was the commercial category. For example, you have a builder who is building a ten unit apartment complex, and they need 10 dishwashers, garbage disposals, stoves and refrigerators. To get them bulk pricing, we had to submit the order into corporate and wait 2-3 days for their best price. However, Home Depot had a team set up doing quotes as soon as they were sent over. Note: I left in 2009 so there maybe a change to this now.
Who, as a builder, will you buy from? The store that tells you they'll get to you with pricing sometime later in the week? No
I liked working for Lowe's. I just feel that corporate became too unattached from the sales floor. And the same can be said for other companies
Can confirm all quote supports come in in less then 10 minutes now, Lowe's commercial sales worker here 🖐
Lowes/Home Depot, in both cases you're always sent by some guy who doesn't know the specifics of what he wants and is either vague or it has been discontinued since the 90s. Don't ever take a job cheaply where you have to deal with the logistics for people who don't know the proper names for things or understand the time required to obtain. This would be local mechanics, shipping chandleries and construction workers in my personal experience.
I think another reason is that a lot of people go to Home Depot to find things that Lowe’s doesn’t carry. When I worked there a couple years ago, I had tons of potential customers come and go because Lowe’s didn’t have exactly what they were looking for. And where did they go? The Home Depot right across the street
I'm a Home Depot guy myself because they sell Milwaukee Tools!
Yes! My Home Depot is very close to my Lowe’s, so my dad always switched back and forth between stores to look for what he needed. He always went to Home Depot for Milwaukee tools though.
@@galehunter2519 Lowe's is still solid too though I love how they got Craftsman tools been a fan of them also, My dad has their dual wattage Soldering Gun and my god is it nice he fixed his AC unit with it!
For Milwaukees tools
heyooo
The only thing Lowes does better than Home Depot is a let veterans use their military discount for online purchases once you register in the store for a military account. It is unbelievably annoying that Home Depot does not allow this. You have to show an ID every time and you have to go in person. Normally, I would say it’s not that big a deal, it’s whatever, but it’s also a problem because somethings are online only! Therefore rendering your discount N/A. Although Home Depot gets points back for carrying Behr paint! Valspar is trash!
@@Starwarsgames66 Valspar is horrindius paint Behr paint has always been good it's one step above the Ace 5 star which is in the top 5 behr is usually the third best paint.
When I was little I would call Lowe’s “blue Home Depot”
And you can call Home Depot "Red Depot"!
Brucifer Mephistopheles orange?
😂
You're not really wrong
I called walmart "Blue Target" lmao
There is a 2 block stretch in my home town that has a Lowe's, Home Depot, and Menards on it. Its pure bliss
Same, my town has a Lowe's and Sutherland's across the street from each other, and a Home Depot only 10 blocks away. Sutherland's has the lowest prices but the weirdest selection. I bought bath soap there once, next to the checkout.
That actually sounds kind of chaotic...
paradise
Someone told me menards sounds like a pirate that got punched in the cock
I have a Lowe's but the closest home Depot is 20 miles away. They can build CVS and Walgreens across from each other on every block but Home Depot has no interest i. This area and that's their mistake because it's booming.
As a general contractor, he is SPOT ON. I prefer to go to Home Depot for work related things and bulk buys, but if I'm doing something around my home or I have to get something for myself, I got to Lowes.
Lowe’s is just, soft feeling, y’know? Home Depot is just manly feeling, you’ve got vintage lightbulbs that could make Edison discharge with their tungsten wires.
Orange resonates with “hard work” as in construction (cones, signs, warning signs) thus Home Depot’s color attracts the consumer! Blue resonates with big box Walmart! Either way I choose Home Depot
orange just like trumps stupid face
Randy Stoffel woa
@@cre2368 its true
I'd say Walmart is a lot more similar to Home Depot in terms of dirtiness, disorganization, unhappy/rude workers, and overall atmosphere. Lowes is like the Target of home improvement.
@@user-gt7op7we8e Honestly depends on location
I was expecting you to say
“This video is sponsored by..
Menards!”
I used to save big money, but lowes has the military discount. Unpatriotic bastards can kick rocks. Lowes or Amazon.
Menards is the walmart of them all
Anonymous [26490] He should have done that.
Menards all the way. Wish they would go Nation wide
Menards is better than Lowe’s and Home Depot combined
I worked at a Home Depot in college and you would be amazed by how many ex-Lowe's employees we hired. Not because they got fired, but because the work environment at Lowe's is so bad they quit. The customers would say the same thing about the way they were treated at Lowe's vs. Home Depot, saying the service and prices were much better at Home Depot.
What time period was this? Was a HD-Lowes in my College experience and encountered a mix. I was 2010-2015
@@volpelunare3613 this was 2 or 3 years ago
I guess it depends on the management. I left Lowes in under a month. Just wasn't worth my mental health. My Home Depot has been great as far as retail jobs are concerned.
I currently work at lowes and it’s probably the best job i’ve had. Great management and they treat their employees great. it’s sad to hear about your experience when i personally love my job
I tell you what this is SO true. I did work for Lowes. NEVER THE FUCK AGAIN.
I find Lowe's stores to be more organized and clean. Although home depot does have a slightly bigger variety. I like both
I use both. Both within 3 miles of my house.
If I need something I check out prices at both online, and who has it in stock, in the store!
Now we just got a harbor freight couple months ago, need check that out too
Then theres me:
Home Depot smells nicer.
It smells like fresh wood
@@Wlf-lp1mq the smell of fresh wood is...MMM amazing.
@@chonkyteef9478 yup
I’ve found that tends to come down to individual stores.
I was always wondering why Lowe’s was squeaky clean with a shiny cement floor as opposed to Home Depot who has dull cement floors but The scent of the store always resonates of fresh wood
Virgin Lowe's vs. THE CHAD HOME DEPOT
vs. the PRO GAMER MENARD"S
lowes is based tho
Fuck Lowe's all my homies hate Lowe's
Me who has been going to Lowe’s than The Home Depot: Maybe I’m a virgin :(
@@GoovanStan3697 yes
I worked at Lowe's at the same time a friend worked at home depot. At Lowe's employees were treated like droids. At home Depot everybody seem to be treated like family. It really hit home one Black Friday when I wasn't working but went shopping. Lowe's and home Depot both set opening for 6:00 a.m. I drove through the Lowe's parking lot and there were maybe a half a dozen people waiting in their cars for the doors to open. I could see employees trudging in the door like they were headed for a prison sentence..
I drove across the street to the home Depot and they had about 200 people in line waiting to get in. Now this was less than 3 minutes after I left a nearly empty Lowe's parking lot.
The storm manager and an assistant were out walking the line and engaging customers handing out hot coffee and donuts while the workers inside got the store ready.
That contrast right there spoke volumes to me about how each one looked at their customers.
As a Home Depot employee we hear a lot about our local Lowe's store from our customers. One thing we try not to do is bad mouth Lowe's to the customers but it gets hard when almost every customer that brings up Lowe's has something negative to say. Now granted they are in a Home Depot when they say these things so it has to be taken with a grain of salt but the shear amount of negative comments makes you stop and think. After dealing with 100's of customers venting about Lowe's it all breaks down to Customer Service in the case of our two stores here. Our Home Depot really focuses on Customer Service above all else. The local Lowe's does not as the major complaint we get is a complete lack of customer service at all levels. The Customers who come to our store over Lowe's know that when they walk into our store they are the highest priority and will get the help they need whereas in our Lowe's store they usually spend a lot of time just looking for someone to help them just to find out that the person they get doesn't have the experience or training they need to help them in any meaningful way or they just don't care enough to bother. This seems to be a consistent theme.
Edit: On a side note I know some of the people that work at our local Lowe's as I've worked with them in other jobs in the past. These are good people who have cared very much about customer service in the past but something about working at our local Lowe's seems to beat that out of them very quickly. This leads me to believe that it's Lowe's Corporate policies or policies at our local store that are making them be this way in their current job.
I don’t know if you still work for The Home Depot, but I was just in one and also a Lowe’s on Black Friday and the demeanor of the employees was a huge difference. The Home Depot employees were all cheerful and ready to help. Had a young man ring me up and he was so pleasant. We went over to Lowe’s after and the employees seemed moody and were still trying to set things up. Hell Home Depot had coffee and cookies at the door. I was traveling for Thanksgiving and since we only have Lowe’s and Menards where I live (and Menards is an excellent regional chain) I always find it a treat to go to The Home Depot. Thanks for doing a good job.
@@yamajammer76 No I don't work for Home Depot... I actually left there and worked for Lowe's as a Manager in the very store I was referring to for two years. It's varies greatly store to store and has more to do with the Management in an individual store. The company really doesn't matter it's the management at the store level that makes or breaks the customer service in a store. When I went to Lowe's there was a huge exodus of management and the two stores switched. Under the new management the local Lowe's started to outshine the local HD as they also had their Store Manager leave and service suffered as a result of the new manager. When the upper management focuses on the associates the store will out perform in Customer Service. When the upper management focuses on numbers the associates tend to just be there for the paycheck. This goes for all retail everywhere... It's the individual store management that makes all the difference for whatever company.
@@Brenelael That makes a lot of sense. I suppose which one is better really varies from market to market. Thanks for the reply.
I find that home depot is cheaper than lowes. To me home depot is like Walmart and Lowe's is like target.
Ikr
Home depot doesnt have good quality, but it costs more than Lowes. But Lowes is really good in my opinion.
Lowe's is best.
I like target more.
Home Depot has Milwaukee tools and Honda lawnmowers....Lowes has Craftsman tools and Husqvarna lawn mowers...I think that makes Home Depot the Target
2:59 is that a car key in a door
Sin the Dinner lol
No, that's a "dimple lock" which is common in Europe. Instead of the cuts of the key being on the edge of the key, they are cut into the middle of the key. So the key goes in sideways. For some reason they tend to have plastic grips instead of metal, also.
More info: lockwiki.com/index.php/Dimple
Mkay but why
Maybe its a mobilehome?
@@theskillwarzchannel Hey if you didn't say that I would be like, bruh that's one weird ass stock photo XDDD
Home Depot is like Wal Mart and Lowe's is like Target to me.
BINGO !!!!
actually, Lowe's is closer to the now defunct K-Mart...
@@kalanikaau1 In what universe???
Lmao it’s actually the complete opposite for me Lowe’s feels and looks like a Walmart while Home Depot and tractor supply are my go to.
I feel personally offended by this slander against Home Depot.
As a commercial construction project manager, my experience is when we source material from a retailer, it’s typically Lowe’s because they tend to have larger inventory.
That said, if I need something for around the house, I go to Home Depot first.
It’s generally (in my experience) view from construction professionals that Lowe’s caters to commercial construction more than Home Depot. The name says it all, Home Depot, yeah, they cater to the home owner and home builders.
I go to Lowe's to look at stuff that could improve my house that I know I'll never actually do, and I go to home depot to also look at stuff that could improve my home that I know I'll never actually do.
😂😂😂😂 truth teller
My Lowe's and Home Depot are right next to each other but I generally buy at Lowe's principally because they offer military veterans a 10% discount on most in store items.
So does Home Depot.
Same here. Home depot only offers military discount on holidays and weekends and on non discounted items. Lowes offers the discount 24/7 on everything, no questions asked. Whenever i buy large ticket items, it is always at Lowes.
I use mylowes card that way I always get my military discount AZ to return items using my Lowe's card. My Lowe's card tracks all my purchases I've made from over the years'.
At Home Depot I have to show my ID card then hope the clerk agrees to give the discount without talking to a manager
The home Depot here in Santa Ana honors our vets
@@jerseydave71 Yup! 24/7, discounted items, appliances, I even got a zero-turn 10% off. Home depot introduced a $50 discount cap. Ever since I learned that, I have shopped exclusively at Lowes.
Used to Work for Home Depot. I would sometimes ask customers who's cars I was loading "so why do you like us over others, like Lowes?" And they'd almost always say "Lowes never had anyone there," or "Those guys at Lowes never know what they're talking about."
Lowe's has my Kobalt XTR stuff! I have more Kobalt tools than any other now. They have stepped up. I like Lowe's better for most frequently purchased items but I like Home Depot for better lumber.
*I like Home Depot's smell.*
Really? What do they smell like?
Its the wood
Me To.
Agreed. I work at Lowe's, but prefer Home Depot's smell.
the wood isle
A Home Depot ad interrupted this video abruptly.
LOL! Guerrilla marketing!
More saving more doing that’s the power of the Home Depot. Right now behr premium paint is 2 for 1 haha. I hate those ads
@@CountryCarReviews Used to buy Behr i think its overpriced, Sherwin williams is hugely better for 5 bucks difference
Hehe me too
You're gay though so it doesn't count.
Menard's is tougher competition for Lowe's than HD is in my region of the country.
Menards honestly kinda sucks
Home depot's store layout usually makes things easier to find, and Lowes' customer service is horrific.
I have a Lowe’s and a Home Depot about the same distance from my house, and I have been to both. I went to Home Depot for one project and while ppl were willing to help me when I asked, they didn’t really have the answer I was looking for as to what I needed to buy.
I was at Lowe’s for another project, and I didn’t even have to ask for help. Someone in the department I was in saw me looking at some products with confusion, and asked if I needed assistance. I told him what I required, and he was able to tell me what would work.
Definitely going to stick with Lowe’s
For this industry I think it really boils down the hiring practices of both stores. Sometimes you get lucky and find an employee that actually knows what they're talking about, but realistically you're more likely to get a glorified Walmart employee who has a tenuous grasp at best on what they're selling and the industry they're serving.
Nothing against Walmart/retail employees, but there is A LOT to know in these industries, and it's unrealistic to expect the average employee off the street to have a solid knowledge base on many different subjects. When they do find a potential candidate qualified to advise on these things, those guys/gals most likely are looking for more than the $12-14/hr these big chains can afford to pay their employees.
It's pretty much a lose/lose for the consumer, and I'd advise the average DIYer to do as much research as possible before trying to solicit advice from an employee, because you're running the risk of getting subpar advice from someone who isn't paid enough to give good advice.
I've seen HD out folks in charge of depts. Plumbing, electrical etc. Who NEVER held a tool in their life !
In New York , you cannot find assistance at a Home Depot. And if you do the poor guy is swarmed around 10 customers shouting questions at him. I have traveled out of my area to Lowe's. Upon visits I'm immediately welcome and offered assistance. I'm a garden enthusiast. I love the products from Lowes. Better then HD.
Similar experience, better service at Lowe's. Now that they are both doing curbside delivery it also shows -- the HD curbside is very convoluted. You have to txt a number , then they text a web form you have to fill out to get help. I don't have a smart phone so I have to phone my wife to do it on my laptop at home. With Lowe's you just call the store and they come right out. I sent HD customer support several messsages to point this out and they don't even reply to your message.
The 16 year olds can’t answer any questions
I’m a woodworker so let me explain why Home Depot is better than Lowe’s.
Prices on lumber at Lowe’s are about 20% more expensive than Home Depot.
Home Depot also has a wider selection of premium brands. It’s also a much nicer place to be inside than Lowe’s. My go-to store is Home Depot
Seth's Custom Creations I’m a customer. I like the hardware in Lowe’s and I like the basic tools in Home Depot
You're a woodworker & buy wood from either?!????!!!?
I've gotta disagree on most of that.
To start with, almost everybody who consistently depends on their tools will have "their" brand that they always buy. For example, my grandpa choose Craftsman, my older brother uses Snap-On(the mechanic obviously), my father likes Dewalt, and my younger brother and I personally prefer Kobalt. Unless "our" brand doesn't offer a specific tool we need, you can guarantee that we're not going to buy from another other brand. As such, having a wider selection isn't going to matter to the individual worker, it just matters to the store for drawing in more people.
As for the insides, it's not even a contest. Lowe's is laid out much better, and because of how they're designed, they look cleaner. Home Depot on the other hand often looks much dirtier because of the more industrial design, and has a worse layout. (Although, I will admit that layout is more of a personal taste thing.) On another note: it may just be my locations, but it always seems like Home Depot workers always seem to be less knowledgeable about pretty much any subject. I don't know if THD rotates workers around, and Lowe's keeps them in a single department or what, but it always seems like Lowe's employees are better trained.
As for the wood itself, that *really* shouldn't even be factored in here. If you do construction work, you should be looking at your local lumbar yard for wood, and if you're doing more carpentry/ornate/fancy type stuff (can't think of a good way to describe it) you should be looking at places like Wood Craft, or another specialty wood shop.
Sure, but the store layout and cleanliness of Home Depot is atrocious.
@@JakeSnake07 Interesting tid-bit, until about six years ago, Snap-On and Kobalt were made by the same company!
"I built lowes"
-scott the woz
ayyy
I prefer Lowe’s it’s cleaner and stuff is Easier to find, however sometimes they don’t have the stuff and I’m forced to go the Home Depot which is dark and they never have employees when I need them lol
employees missing i can understand (as i usually find myself trapped on the saws for a solid minute), but dark?
Your Home Depot must be underground.
Left Twix vs. Right Twix
I was going to like this but it was 69 likes.
What even is the difference between left and right twix?
@@TheJudge064 ....... .......... ... .. you've never seen the commercial for it, have you?
@@evog35viii I don't live in the states, or anywhere twix puts out the ads, so no.
@@TheJudge064 I'm sure you can search for it on, well,.. UA-cam😅
I've always preferred the look and feel of Lowe's over Home Depot. However, the main reason I shop at Lowe's is because it is closer to my house than Home Depot.
About the same for me, except that Lowe's is only marginally closer. It's easier to get in and out, though.
That's an interesting take. My parents run a construction company and they've always had their account through Lowe's. I always just kind of thought of Home Depot as an off-brand, DIY Lowe's. I wouldn't have guessed that Home Depot was focused more toward professionals.
Lowes is lacking a Tool Rental system. They're finally implementing it now & it's gonna end up way bigger than Depot's tool rental.
We have Lowe’s and Home Depot right across from eachother in our town
They are on the same street in my town just like a block away
We used to have two of them right across the street from each other until both of the Lowe's closed, just leaving the two Home Depots left.
In Spring, TX Lowe's and Home Depot practically share a parking lot!
There are many specific products that Home Depot does not carry but Lowe’s does, and vise versa some products Lowe’s doesn’t carry but Home Depot does. As an employee of one of these two companies I would imagine it doesn’t hurt being so close to each other because many of my customers go to both stores each time.
@@evandelgadillo That's the same reason why fast food restaurants often cluster together in one block. It's actually good for business to be close to your competitor if you think about it.
I've been in construction for almost twenty years now. I prefer using Home Depot, if I must shop at a big box store instead of the lumber yard. Here's my reasons why:
1.) Home Depot has an excellent range of tools that tend to be more professional quality. Brands like Milwaukee, DeWalt, and Makita are major brands that professionals trust. Even the house brands, Ridgid and husky, are solid quality tools.
2.) Home Depot has a dedicated team of customer service reps that facilitate material orders and help contractors coordinate deliveries. Their ProExtra service provides excellent business tools for making the experience more efficient.
3.) I've learned from experience that buying lumber from Lowe's can be a risky venture. It seems like their 2x material is very dry and splits when nailed together. Especially when an adjustment in framing is needed. Home Depot has excellent quality material and can be compared to the lumber I get from a lumber yard. That said, recently Home Depot has tinted their treated lumber and thus, increases the price. However, most homeowners appreciate the tinted look.
4.) They rent tools.
5.) These are more minor and miscellaneous than the others. The home Depot website is neatly arranged and even shows the specific Bay and aisle location of products in the store. The lay out of the store is better suited for professionals to make quick visits on the run. Last, if I have any problems about anything at a Home Depot, a manager will go above and beyond to rectify this. A couple months ago, I was needing to grab a fairly large lumber order and was short on time. Unfortunately, a couple of the employees weren't customer oriented and was neglecting to assist in material loading. This resulted in using more time to load up and being able to only pick up half the order. I had to be on the jobsite and couldn't stay longer to load the rest. As I was loading up, I asked if a manager could come out to hear my concerns. He was courteous and empathetic and I could feel that he was actually listening to my issue. He apologized and offered to deliver the material to the site free of charge. This is just one example of the service I've received at Home Depot throughout the years.
Chris Griffin that's pretty good store manager move
Nailed it, no pun intended. HDs wood quality far exceeds lowes in my experience. I only have lowes in my town which is fine if I just need something small. However if I'm making a large purchase or getting a new tool(Milwaukee) I go to HD, about 30min across state line. And I feel husky is superior to kobalt in every way. As far as the employee's go, my lowes is in a college town. So maybe I'm wrong but, they are there just to earn a check for beer money and it always has that disorganized feeling. When I go to HD it's right the opposite. Great folks. I was always a lowes guy until I became a home owner and started a landscape business. Better selection and HD sells echo power equipment.
@@mercurialmagictrees happy customers are repeat customers
I really appreciate your input as a professional in the field! Thanks for sharing! :)
Used to be the electrical mgr. at a Home Depot, now I'm a retail rep for Lowe's, THD, Menards, Walmart, Ace etc. They all do certain things well, THD is best for contractors and bulk buyers as we dealt in quantity and the pro desk staff is a more self contained enterprise.
Lowe's does better with weekend DIY people who are willing to spend more money for a less hectic an tidier shopping experience. They are moving towards aesthetically driven buyers such as younger couples with extra spending money.
I got to both of them multiple times a week for the utility company and I like the less hectic feel I get in a Lowe's but like the pricing and supply of THD, I feel like it's choosing a Walmart vs. Target shopping experience personally.
Glad they have been good for you, when a store has the right management and logistics they can be a great ally for contractors and the like.
People just go to whatever one is closer as far as I know. So placing your stores in optimal locations is important
As a home depot employee, I approve of this video💯
You POOR thing .................................... lol
@@ricks.1318 huh
My take as a contractor: Home Depot often has a better selection, but their customer service is poor in comparison (All this is in my area/experience).
So: If I need something I know Lowes has, I go there because it's faster to get in/out and the service is generally better. If I am not sure Lowes will have it I go to Home Depot.
The takeaway: about 95% of my dollars go to Lowes because time is money.
Are you in the US or Canada?
@Colon Pal You're an idiot who has obviously never really worked a day in your life. Buying stuff in advance online and picking it up from store my work if you wanna pick something up later that day, but that doesnt work when you need a certain part or piece or tool right now to continue your work. Just running to the store and picking out what you need yourself is usually the quickest thing to do.
@@sgtcaboose5407 To add, if service is poor and/or staff are limited, chances are when you get to the store for your pickup, it's not even ready. Wasting more time. I had worked at home depot for nearly 5 years, within those years, picking orders was a common complaint. Or, people would complain about what you 'picked' i.e. quality of lumber.
Yes Lowes is much better for a contractor time=money
I've always considered Home Depot more down-to-earth, do-it-yourself while Lowe's always seemed uppity
A hardware store-uppity?!🐸
I agree with this, as a Kid I thought Home Depot was for "everyone" and Lowe's seemed...snootier?
A "difference" between the Class of different shopper, I guess ....
Those WITH CLASS, .... and then, well, Home Depot shoppers/ Shoplifters....LOLOL
As a kid I like Lowe’s they had blue while Home Depot Was blue orange plus Lowe’s had those building wood stuff for kids
Agree
I’ve worked at both stores. Home Depot was always hectic and busy and Lowes is easygoing and tidy. Both have their strengths.
I absolutely love home depot's website, it tells me what's in stock per store and exactly where it is in a specific store. Target has begun doing this well as well, saves me so much time.
I rarely shop at the Depot, but I will say that Lowe's website is awful, especially on mobile.
My friend was a long time employee at Menard's - a smaller home improvement chain based in the Midwest. He would always chant, "Lowe's Blows" whenever we asked him about price or store comparisons.
I know the jingle all too well. "Save big money at Menards!"
HellScream the last several time I went to Lowe’s they had a poor service and the employees weren’t so friendly. But Lowe’s dose have things that Home Depot dose not have normally though.
@@phineas6268 I live in a smaller town, so lots of big retailers put heavy emphasis on greet and conversational etiquette. Or, at least, from what I've noticed.
@@Gabriel-mr2tf Yeah depending on where you live the overall vibe of stores can be totally different I'm from the south, but lived in Kansas for a few years, and found that store employes out that way where just not as friendly, and helpful as here back home, for example they would tell you where something was, and you would be left on your own to find it, but here a lot of store employes(I'm talking across most stores) will walk you to the item/s in question, and will even answer questions about said item/s if they know about them.
I will always prefer Menards to both Lowes and Home Depot. We have all three in my area. One of my uncles worked for Home Depot a number of decades ago. You might not have a Menards anywhere near you, but they're fairly common in the midwest.
I am curious- (Michigan resident, familiar with Menards) Does Menards have competitive pricing? Do they have a similar inventory? I'm curious because I'm constantly working on my house, and always in need of "something". I used to shop at Lowes because the pricing WAS better- but now I shop pretty exclusively at Home Depot. Also, I find their sales to be better overall. I'm always looking to save a buck, as I'm a single mom-trying to update the house for as little as possible. Do you really think it would behoove me to shop at Menards instead?
I could/am binge watching all of your vids you are great dude
I used to work at Lowe’s. Their biggest issue is a lack of training. I know that sounds normal from a sales associate to say, but you were expected to know a little bit about everything without them actually teaching you. They preach that customer service drives their business, which is true, but they don’t give their associates what they need to provide that.
I actually worked at both, both have a motivation song during the morning meeting. "Gimme an L! Gimme a O! Gimme a W! Gimme a E! Gimme an S! What does that spell? LOWES! Who are we gonna beat? Home Depot!" The song was reversed when i worked for depot. Goes back to I could care less who i work for, just give me a paycheck. Customers felt the same way, we had a Lowes literally next door, if we didn't have something they went there and vice versa. Customers go back and forth constantly.
Exactly
I've worked at a home depot for a few years now and they've only ever done the chant at the bi-annual store meeting. Nobody including management wants to do that shit especially at 6:30 in the morning
currently work at Lowes for the last year, this is not a thing at every store
clikzip Swear to God!!! i just got out of a job where we had to do that crap every day!!! #sweetkoolaid
"Gimme a H! Gimme an O! Gimme a M! Gimme an E! Gimme a D! Gimme an E! Gimme a P! Gimme an O! Gimme a T!"
doesn't seem quite as catchy...
i just wanted to say I’ve never been interested in business or economic related things but your videos are so easy to understand and super interesting! Keep up to good work :)
lol.
So true
Same!
I work at Home Depot as a OFA. Construction workers make me want to quit with their outlandish orders that one man himself can’t do with out licenses and then get mad that we don’t have the items they need. Like bruh, just get the stuff we got them go to a different store
Having issues about the product is usually the pro desks fault for taking a wrong inventory. Whenever I have to make a special order from the service desk, I usually caution the customer that inventory won’t be as accurate in completion than if it were fulfilled by the pro desk, but I guess you don’t have faith in yours.
i worked in millwork for a year and the contractors alone made me wanna literally ball up and cry. i actually work at lowe’s now and so far i like it more
I’ve always been a home depot enthusiast myself, for various reasons including but not limited to a very cool theme song
I am a professional contractor. The reason I do not like go to Lowe’s is because they
Never have what I need. They do not have good inventory!!!
Thank you for the insight!
Exactly! And I’m furious that they bought out Orchard supply Hardware and shut them down because they would have what I needed more then Lowe’s OR the Home Depot! Or at least it seemed so.
Haha is there such a thing as a unprofessional contractor? 🍄
same here ..depot has what i need 99% of the time and the pro desk guys are great for ordering what i need fast...lowes is for the weekend warrior or diy guy..nothing wrong with that.
@@SquishyZoran have you ever been to orchard supply? It's was high priced low selection just consumer store.
Being a huge NASCAR fan, hearing you say North Wiklesboro brought back some nostalgia
Same here
Saaame rip north wilkesboro 😭😭
imagine being from mooresville hahaha race city USA
When I bought my home, I replaced all 3 toilets. HD and Lowes had the same Kohler for the same price, but the Lowes one included soft-close lids. Easy decision 😆
First time I installed a soft closed lid. I thought something was wrong with it! (bought it based on color, had never heard of such a thing) lol
I thought this was going to be a skit about two employees fighting each other, I didn't know this channel existed but im glad I do now.
My dad is a private contractor, he put it like this, Home Depot is where you’d go for any small to medium project, (professional or around the house) as well as tools and what not
Lowe’s? You’d go there if your not familiar with or don’t have a Home Depot nearby
Your dad is a wise man. I have friends that work at pro desk and they are booming and far as I hear from contractors, they treat them right.
Emanuel Ruiz Yea they really have everything for a contractor, I’ve been to Home Depot more than I’ve been to a Costco
I've worked for both, and am currently employed at Lowe's. Your dad's right. Home Depot is way more contractor oriented and still has it balanced for regular DIYers and average shoppers who don't know shit. Lowe's is mostly for people who don't know shit, and even those people tend to prefer Home Depot lol
Morgan Morgan you’re just trolling comment threads now. Maybe it would be wise to go back to school and learn to spell, use punctuation and write paragraphs before pretending to be a professional. Your bad experience with Home Depot likely stems from your incompetence.
Any "contractor" that buys stuff from either place is only interested in future job security when everything built breaks, fails or falls apart in 3-5 years due to inferior junk products sold by lowes and Home Depot.
Home Depot sells more because they cater to both consumers AND professionals..
did you watch the video?
It is because Home Depot gives you the option to rent power tool and Lowe's does not.
@@jasonrandom372 thats gonna be changing soon iirc
I would love your take on Menards. I am originally from the east coast and had never heard of Menards before I moved to the Midwest. They are the winners of the three in my eyes. I really enjoy your content. Keep it up!
As a Home Depot associate I can confirm that Home Depots #1 thing is customer service and helping the customer they make it basically impossible for the customer to get no help which is good
You can't be talkin' about any Home Depot stores in Los Angeles County!
@@Homoclite nope, never been to california
You are 100% right. I usually enjoy shopping at Lowe’s as a DIYer, because of the atmosphere or layout I guess? But anytime I need a quality power tool or good hardware/lumber I rather go to Home Depot. If that makes sense at all lol
Definitely. I go to both depending on prices and variety
I’ve worked for both and when people have asked me what’s the difference in working there, I’ve said that
Lowe’s is very DIY. Things like paint, blind/key/glass cutting are at the front of the store. But there wasn’t a ton of bulk loading carts and the checkout experience as an employee (cashier) was not user friendly and unnecessarily complicated.
Home Depot is very Pro. The paint and cutting areas are more pushed back/hidden, but it’s super easy to find a flat cart for your lumber or buy 50 gallons of paint (no exaggeration) and the Pro Desk is always packed with contractors.
But, Lowe’s felt like you just come in to help the customer and Home Depot felt like you come in to make the company money.
When I left Lowe’s, they just started downsizing/demoting employees so I guess that attitude didn’t work too well.
That's why I prefer Home Depot over Lowe's, since Home Depot has a lot of very professional products which my father and I used quite a lot when it comes to putting new windows/slide doors in houses, paint, insulation machines, and other stuff. However there are somethings that Home Depot doesn't have which Lowe's has so we have to travel some distance to get the item we need.
Neither of them cut glass any longer.
I work at Lowe's. We still cut glass.
@@dallenpowell2745 I will take your word for that. The store where I live stopped doing it. So did my local Home Depot. The only place to get it done here is at ACE Hardware or a glass company.
Yeah right. Everytime I go to Lowe's there's loading carts lined up indoor to use at my convenience. At Home Depot you can never find one and have to wander out in the parking lot to search while it's freezing and snowing. This is true all locations in various states.
Orangeburg, South Carolina had a medium sized store my grandfather used to visit a lot. Around 1991 or so they moved into a store that matches the modern format of today. I guess this video explains it.
From my analysis of Home Depot I think HD has incredible info system that helps them raise the amount they sell per square feet. They know exactly what is the demand for each product and they adapt very quickly. I think this is probably why their performance per square feet is superior to Lowes. Lowes should hire more data analysts and upgrade the system if it wants to improve the sales per square feet.
Possibly because I live in Minnesota but I always go to Menards.
Kayla same here we go to Menards or maybe Runnings (Minnesota)
Kayla Wilson
Same here.
I've never been to a Home Depot. I normally go to Menards but sometimes Lowes
Menard's or Farm and Fleet
I choose Menard's for their VHS-quality commercials: SAVE BIG MONEY AT MENAAAAAARDS!
I think that Lowe's could actually be quite successful by honing in on being geared more towards the consumer. We have something similar in the Midwest called Medards and it has big convenience store energy despite being a home improvement retailer. We have a Home Depot in my hometown and most people actually prefer Menards for the righteous snacks and patio furniture selection.
wait menards is just a midwest store?
Wait Menards is just a Midwest thing? I guess that explains why they aren't as mentioned or advertised...
@@galactic-hamster7043 I'm starting to question whether I have actually seen one since moving south...
I hadn't heard of them either. Here in Texas we have McCoy's which is also regional..
Mainly midwest, but they are expanding. Only in 13 states.
I'd like to see an update to this story - love the analysis!
One day a half dozen years ago I wandered through the tool sections (drills, table saws, hammers, etc) of both stores (in San Antonio TX). It surprised me to find Lowe's had a far better selection.
That's two stores at one point in time. Can't draw any conclusions from it, but ten minutes from both a Lowe's and HD, unless I'll be near the HD anyway, I go to Lowe's first.
And we all thought Burger King and McDonald’s has the best anime business battles of all time
Bruh, Burger King can’t even hold a candle to McDonald’s.
Not even close, as a matter of fact burger Burger King has change quite a few times, and ssved from brankcrupcy
... all fast food sux ! :)
@@gustavogutierrez2709 bruh fast food uses human meat ew
@@gustavogutierrez2709 that's why I get my own meat from the store and make natural organic stufr
Home Depot also feels more inviting than Lowe's because of the color schemes and overall vibe , Lowe's makes me feel like there's lots of parts of the store I'm not even authorized to be in and Home Depot feels like your neighbor invited you into their shed to borrow something for the weekend
I work in the receiving department at home depot, which is the one place in the store customers aren't allowed to enter. Once every two weeks or so, some customer will get confused and walk straight back there and ask questions like "Is this aisle 44?" or "Where can I find xyz?" I can agree, this place is very inviting.
Great video! Just Subbed
Every time I go inside Lowe’s is clean, orderly, and convenient. When I go into Home Depot, it’s a busy cluster fuck!!
Also Lowe’s has both curbside and quick load, while HD only has the former!!
Lowe’s = Target 🎯
Home Depot = Walmart 💩
@@TheRealBizWiz
Ehhh, idk about that…
Target
There’s a good reason for “People of Walmart” and “Walmartians”, Walmart and Target are simply too big to have great stores. That said, I think Target has it slightly better by having slightly less massive store.
Home Depot does have curbside
Having worked for both (Home Depot in the early 2000’s and Lowe’s from 2010-2012 and again from 2014-2016), Lowe’s treated me far better as an employee, made me feel more valued, I was able to transfer to other locations with ease when I moved, less inner company drama and politics, I made far better money, and I still know lots of people working at Lowe’s, but don’t know anyone who works at Home Depot. I also went back to Lowe’s (for awhile) because I honestly enjoyed working in Pro Services as a specialist. There were some douche bag middle manager booger eaters, but that’s any big company. I’ve heard from friends there that things aren’t as enjoyable at Lowe’s now with several mid management changes at store level, and apparently the new president that came in made some changes that have friends seeking new employment. Wish sucks actually. I know folks who are 20 year + Lowe’s employees. I still shop 50% at small local hardware stores, 40 % Lowe’s, and 10% Home Depot. I find Lowe’s and Home Depot are similar priced, but Lowe’s has a “warmer feel” shopping. Home Depot seems like a dull Warehouse. I enjoy my career now, it’s like 100x better. But if I ever fell on hard times and needed a job, I would probably consider working for Lowe’s again till I found something better. Can’t say that about Home Depot.
Lowe's Unloader since April and it's been pretty nice. I really have no complaints and I'll be here for a while. Hope you are doing well.
... liked your personal input here ... :)
I've worked for both too, and completely agree. Home Depot makes way better business in my area, but it can be overwhelming because of that and you know how bad the customers can be. At Lowe's I get an hour lunch, a vacation every 6 months, and because it's slower business it's way less overwhelming. The Depot is a more secure company by far, but Lowe's treats it's employees way better.
I agree. I never worked at any of these places. But the people working at Home Depot are more assholes and don't seem to care about the customers like they do at Lowes.
@@KevinBenecke
As someone who's worked for both, that's because THD has a way higher customer volume. The majority of the customers are entitled assholes who expect college age employees who make $10/hr to know about the millions of products in the store and know contractor methodology for home renovations. When 99% of customers are like that, it makes retail workers jaded. Just because they're wearing an apron doesn't mean they're not a person. It's like that at Lowe's too, but the customer traffick is less so it's more psychologically manageable.
I work for Lowe’s and for the first time since 89 we took over the number one spot at the end of December last year. I highly doubt it’s still that way we’ll because Lowe’s is having a hard time keeping workers and company morale is at an all time low meaning we don’t care to help anymore therefore people leaving without spending. Just my two cents on an older video! “Thanks and have a Lowe’s safe day!”
That's because of that asshole CEO Marvin firing people and cutting staff to next to nothing just to line his and shareholder pockets he's gonna kill the company
@@kevinjackson5654 same shit he did to JC pennys. Just bc they have held executive roles doesn’t make them qualified to do much more than shit in a toilet.
Thank you for the information! We like both stores. In fact we have tours on our channel of both stores in Orlando, Florida area.
Lowe's Companies, Inc. - often shortened to Lowe's - is an American retail company specializing in home improvement.
Headquartered in Mooresville, North Carolina, the company operates a chain of retail stores in the United States.
As of Oct. 28, 2022, Lowe's and its related businesses operated 2,181 home improvement and hardware stores in North America.
Lowe's is the second-largest hardware chain in the United States (previously, the largest in the U.S. until surpassed by The Home Depot in 1989) behind it's rival The Home Depot and ahead of Menards.
It is also the second-largest hardware chain in the world, also behind The Home Depot, but ahead of European retailers Leroy Merlin, B&Q, and OBI.
The company previously operated in Australia (through the Masters Home Improvement joint venture) until 2016, in Mexico until 2019, and in Canada until selling its operations (which will be consolidated under the Rona brand) to Sycamore Partners in 2023.
Ive been a DIYer basically all my life, but also over 5 years ago I started a kitchen remodeling business. That being said, ive been on both the commercial and residential side of buying from both Lowes and Home Depot.
Honestly until I started my business I had no real preference at all between the two. It simply came down to convenience. Now as a professional I do prefer Home Depot. But really has nothing to do with store layout or advertising. I still like both, but Home Depot carries a wider variety of professional grade tool lines. For example: Ridgid, Makita, Freud. They both have mainstream brands like Dewalt or Bosch, but again they BOTH have those. Lowes lacks any proprietary lines aside from Kobalt. But Kobalt is a lesser grade line. And then similarly Home Depot has Husky.
But then maybe Sherwin-Williams deal to let Lowes carry their Minwax line of finishing products exclusively (besides themselves) will do something to boost customer base.
@@haroldburkett7454 But Behr paint is better than SW.
@@richardjames1431 they do, dewalt, dewalt and craftsman are both owned by stanly black and decker, so yeah they have stanly bd and brands just not black and decker
M A K I T A
@@bpbjork If we're going high-grade paints that I'm just using for one room I'm going with Valspar. If I'm going with a mid-grade paint that I can buy cheap enough to use for a professional setting it's gonna be S-W every time.
Nice you listened to my comment. I feel accomplished.
Absolutely. I was going to include it in the video but many people have suggested this so I didn't want to make it seem like I ignored their suggestions.
@@companyman114 I dont care i'm just glad you actully listen to your fans and that you made this into an actual video.
At this point I'd say most of my videos are influenced by viewers.
@@companyman114 its a great thing that you actully listen to your fans its making your channel grow.
@@companyman114 also thanks for the pin😁
Price - Home Depot seems to have lower prices, though their stores have an air of unkemptness. Purchasing big ticket items in either can be an issue as these areas are under-staffed in both. For example: we were remodeling our kitchen abour 6 years ago and both stores had displays of unfinished wood cabinets. We needed specific sized cabinets to fit our space and in both stores found 90% of them, but it was the final corner cabinet that went over the range that was giving us problems. The ones available were either too short, too long, too narrow or too high for the area. Home Depot flat out told us that these was all the sizes they carried. Lowes employee looked and looked for the size we could use, but eventually came to the same conclusion as HD.
We bought off the web from a store in PA at almost double of what we would have paid at either of these stores, if they were able to provide the correct sizing. When the cabinets were in place we went back to both stores looking for counter tops and a sink. Home Depot never had anyone available who could discuss options, colors, sizes, etc. One employee, who was stocking the plumbing shelves, did show us the small disjointed area where we could find what we were looking for and left to go back stocking. Now if you've ever shopped for kitchen counter tops you've found that the old days of Formica are passé, replaced by various stone, marble and manufactured materials which only raise a whole new batch of questions that need to be answered before installing one in a home. Lowe's man was a little more helpful, but we got lost is his handling a couple of other customers looking at washing machines and refrigerators and had to wait around for the next 45 minutes while his one-man-show handled all their shipping and paperwork. When we finally got to sit down with him we were able to order what we needed and at that point were informed that their contractor had to install the counter tops as they were experienced in working with these new styled materials. About two weeks later the workmen installed the new counter tops and - damaged one of our new cabinets that WE had installed, Noticing the damage before they left, I was directed by the lead man to call Lowe's and they would send someone out to repair/evaluate the damage. To their credit the appraiser/fix-it-guy showed up a couple of weeks later, attempted to repair the damage to no avail. I was again directed to call the company.
After speaking with the store manager and sending them an invoice showing what I had originally paid for the cabinet, shortly I received a letter telling me to stop in the next time I was at the store and pick up a check. A week later we stopped and the manger paid us in cash along with a lot of apologies.
I was never so glad to have a project finished! Next time I think I'll hire a contractor and go on vacation!
So going back to my initial statement - Home Depot is cheaper and generally the first one I stop at for small purchases (the store are only 2 miles apart). If the quality doesn't look good or the product itself is lacking in some way, I'll forego purchase and check out Lowe's - which I think most who shop at these two stores do. Both places have cut personnel so if you need help finding something it can take a bit to locate an employee who can direct you to the correct aisle (these are huge stores). I would compare them to Sears - Home Depot & Montgomery Wards - Lowe's.
I’m for sure a Lowe’s guy. I enjoy the feeling of the stores, the layout, and the friendly atmosphere.
You were dead on about Lowe’s and Home Depot as a consumer. I prefer Lowe’s but it’s not a big deal to go to Home Depot. And if my local Lowe’s is one that is closing, I’ll probably go to Home Depot since it is so close.
I also like ACE but they are like the convenience store version. Smaller, more expensive, and less selection. But I can be in and out faster and always find some help. So they are often my backup
I work at Ace. They don't have everything, but it's a good selection.
Or as us Hispanic folk would say in Spanish, "Jondipo" (the J is pronounced like an H).
Correct but the h is pronounced as a J
@@davidvelasquez4807 what are you talking about
Alliie, that made me laugh -- nice to see people with a self deprecating sense of humor...
The J is pronounced "Ho" like in Hockey.
@@davidvelasquez4807 h is nosie less in Spanish so it would not be like that
Thanks for clarifying why I enjoy Lowes over Home Depot. I always made the comparison "Target v. Walmart"
Great video!
As a former customer service associate for Lowes, I can say that my training was completely geared toward accomodating do-it-yourselfers.
The pro-services portion of the store is much smaller than the rest (about 1/6th of my store) and it was often understaffed leading to many angry professionals just trying to pay for what they need and leave. Many times I was pulled away from working on the other side of the store in the Lawn & Garden center to load a pallet or two of materials into a professional customer's truck because they didn't have any licensed fork lift operators on duty which is unacceptable if they want to attract more builders. Thats probably why Home Depot is doing better. They also hire people who really know what they're talking about and in my experience, shopping at Home Depot is better all-around.
I work tool rental at HD. I have all lift lisences since i worked on overnight frieght. I also notice that lowes is more slack on safety. Mainly in the overhead. We have strict overhead rules. Netting and bars for safety. I went to lowes and the boxes are scattered and some even hung off the edge. Though i will say you are right about DIY. It caters to them and women. The lay out of the store feels like a walmart. And its much cleaner. HD is more gritty, but they try to cater to everyone. We have PRO deals and we have DIY workshops and such.
@@MalonzeProductionsGaming Lowe's has very strict rules too believe it or not, but the company as a whole is so cheap and prone to budget cuts to try and take over home depot that not all stores have a LP. The LP will walk around our store and has literally fired people for small offenses, example is we lost a guy of 11 years with no issues at our store because he didnt use a Lowe's issued saftey blade while on the clock to open a letter for his 11 year anniversary(not standard but our manager is pretty nice and generous person). Fired on the spot. If our LP sees anything in top stock over hanging by 3" or even at all someone is in trouble.
@@calebdavis1605 yeah we've had that happen too. every other year or so they crack down on safety, only to lax a bit then go back to being nazis. one of those was kinda like your story. so we have the "zone of safety" rule for the lifts. 10 feet in front and 4 ft on all other sides to be clear of people while driving. when we drive during hours we need a spotter. the spotter needs to be 10ft in front. the manager walked up and stopped them. took a measureing tape and saw they were only 8ft.
i had a stupid story myself, but i didnt get written up, luckily. during one of those crack downs, they wanted us to wear gloves constantly while handling boxes. ok fair, ive gotten many cuts. but then i finished my boxes and went to sweep. SWEEP. and the manager told me to wear gloves. i laughed and thought he was joking. his response "you see those bits of splinters on the floor? what if you trip and land on your hand then the splinter goes into your hand" i felt like that south park episode where the parents made thier kids wear bubble wrap to play foot ball (sarcasm ball, or w/e they named it). lol
@@MalonzeProductionsGaming Spotters are required at all times except when business hours are not being conducted, even then customers cannot be in the store. Spotter has to be 10ft on all sides not just the front. And we are required to stop doing what we are doing if a customer comes up to us. I can have the mast 20ft in the air pulling down a pallet and have to come back down and stop because a customer wants us to do something stupid like get them a cart, put item on cart, and take to their car. Nothing ever gets done and management wonders why.
@Andy Wilderness Its different when only 2 people are ever scheduled for one department. Poor associates I can live with if there are enough of them, 2 employees in building materials is ridiculous.
Here in the Midwest, menards beats both, except for their power tool selection. Then home depot is 2nd, with a lot of contractors doing business with them. Lowes hardly gets any contractors, and is more expensive on a lot of items.
skliros I’m from the Midwest as well and I agree with all this. Honestly I didn’t even know that Menards was a midwestern thing.
Woot! Menards! Worked for them the last two summers and loved it! Even met my girlfriend there! I was looking for SOMEBODY to say something about Menards in the comments. It is sooo much better than both of their competitors!
Menards is full steam ahead!
Here in Kansas, Menards came out of nowhere. Putting up huge stores that dwarf the other 2. Plus they have food, detergent, and electronics.
Yep.
Until recently, Home Depot had more retired professionals in the lumber, electrical & plumbing departments, and they always made an effort to find customers and greet them & ask how they could help. This was pre-covid. Now both Lowes and Home Depot are increasingly short staffed. Also, Home Depot lumber prices seem to follow the marked price decreases faster. Oh - I am more "consumer" than professional contractor..
Honestly both stores are mostly interchangeable to me except for one thing, no matter what Lowe’s I went too, the customer service was always really bad. They didn’t seem to want to help me and made me feel like I was bothering them, and also couldn’t really answer my questions. Home Depot workers were always friendly, engaging, and very knowledgeable. So I prefer Home Depot
It must be a regional thing it is the exact opposite where I live.
Browsing around in Home Depot makes me happy. I never figured out why
Because we're trained in customer service
Perhaps it's related to potential home desires.
You know you’re tired when you click this without reading the title, expecting a mashup of the Home Depot theme and a Lowe’s theme that doesn’t even exist apparently, but you’re still vibing
i looked up 'home depot song' and saw this video, clicked it, expecting EXACTLY this and was thoroughly dissappointed
this feels like a personal attack
I actually work at a Home Depot. And I rarely hear customers make comparisons but when they do they always refrence our customer service. At lease for the store in my area, our home depot tends to have much more staff. And we are expected to prioritize customers over any other task. There is almost always someone at the door to greet you and if not you can’t go more than a few aisles without finding someone. The few times I’ve been in Lowe’s it’s felt like a ghost town for both employees and customers. Store location might have something to do with this as the Lowe’s is off in a sort of commercial district without any nearby residential areas while the hike depot is near a large shopping area (mall, grocery store, food etc) and close to the downtown area and residential areas of the same city.
As a Michigan kid I never heard of Lowes until a few started opening up in my area. Home Depot on the other hand, every one knew about them.