There's a few things to note here. First, the bottom ring is a twist lock. Prying it off with a screwdriver is wrong, and can break the part. Second, do not just wipe down the connectors. They need dielectric grease to prevent wear. All that "black stuff" you see is normal, and so is a little dust - it's a vacuum cleaner. Lastly, this is not always the fix. The Miele hoses are poorly engineered, and the wires often break at the point where the enter the hose. I have gone through several hoses, and although they can occasionally be re-soldered, they eventually break right at the entry point, leaving no room to reconnect. Thanks Miele engineers for costing me several hundred dollars for a simple broken wire.
Enjoyed watching your video...was very helpful! Noticed you mentioned having issues removing the ring between the hose and handle. I have been successful removing the ring by slightly turning it counterclockwise and then pulling it off while doing the reverse to put the ring back on. Hopefully I've explained this to make sense😊
To remove the collar from the handle to the hose, after removing the T9, rotate the collar about 3/4 an inch counterclockwise and it will come off. The collar is keyed so there is no prying and marring this way.
Thank you very much - this helped me to dissemble the power handle end of our Miele hose so that I could look for an obstruction (turned out to be a quart-size Ziploc bag which had become stuck inside). For removing that bottom handle piece nearest the hose, I used "grippy" work gloves and found that the piece twisted a bit counterclockwise and then could be more easily pulled down, without using a screwdriver that might mar the plastic.
man should of read this comment first instead of poking a slot head and marring the ring!! yes all you need to do is twist and pull. This video needs an update................
Thank you very much for your information, & thank you to your commentors who provided instructions on getting the collar ring off easily & made me aware of the two raised pins to set the board down prior to re-securing with the screw. I was able to quickly fix my vacuum myself. I had taken my vacuum to an authorized Miele Service technician but he was unable to replicate the problem - but it happened to me every time.
THANK YOU! My husband fixed our "cutting out" problem simply by watching your video. By the way, it's a number 10 torque screwdriver, not number 8 THANK YOU! This saved us a lot of money!
...A number 10 Torx* screwdriver, for those who aren't so familiar with less common fasteners. If you have a bit kit you're looking for a bit with "T10" on the side of it.
Brilliant Video -- my wife was ready to buy a new Miele and this simple fix worked. so much dirt, grime and dust on the springs. Needed to use a Cleaning Wipe to remove and get back to completely clean.
BIG THANK YOU! My Miele Red Velvet S558 hadn't worked right for the last ten years, so I stopped using it. Every 2 seconds it would short out. Exasperating! After watching your video, I opened up the handle, found lots of dust bunnies between the little circuit board and the silver rings, and cleaned it. That did the trick. I finally have a working Miele.
It is easier if you use a longer screwdriver. I use my 4 meter #10 torx driver. All kidding aside.. I was affraid to do this prior to watching your video. THANK YOU!
Thank you!!!!! My Miele has been cutting out on me for a while. Watched your video, followed the instructions you gave and cleaned it all up. It was filthy. So far it works great. Yay!!!
Thanks you saved me a small fortune for a replacement hose / handle when it's so easy to clean the contacts and now my vacum controls work like new. Thank goodness for folks like youthat take time to pass on their years of knowledge / experience.
Thanks so much for this video! I suspected I had a problem with the electronic circuit board, but when I disassembled the hand piece, it was clear that the problem was dust grime.
I know this video is, by some standards, old. I am by most standards old told as is my Miele "Blue Moon" vacuum cleaner, but the theory and principles of this repair worked perfectly to do my repair even though the mechanics were slightly different. On my vacuum the 1/4 turn trick in the comments below doesn't work to remove the slip ring but there is a small screw on one side of the slip ring holding it on. Thanks for the help.
Video fix worked, but it still cut out. Hubby noticed the cutting out was happening not when he turned and twisted the handle end, but where it connected at the vacuum body. There wasn't any visible crud there, but cleaning the contacts there with 90% rubbing alcohol fixed the problem there. Works perfectly now.
I just watched your vid. The small circular piece that you have trouble with getting off at the beginning, just twist the piece ever so slighty and it will come off with no tool. It isn't easy though. But that is how it looks to be able to come on and off. Anyway, thank you. You just saved me money. My vac is declogged. Thanks!! 😀😃🙂 I appreciate you making this video.
You are awesome mate!!!! After my 2nd new hose for my Blue Moon stopped working I came across your video. Worked like a charm!! Who would thought a bit of dust was the culprit! Many thanks!
Thank you. I'd like to add, the collar is a slip lock, just push in turn counter clockwise 1/4 inch and it will slip away. Secondly, if you're only cleaning the hose from a "oops" or the contacts, you need not remove the two screws on the head. Again, thank you for posting, it saved me a repair bill when the misuses had an "oops" moment.
Thank you for the video. We thought we would have to replace it when the kids vacuumed up a marble and it got stuck. The trick to the ring is to turn it a small semi twist and it’ll pop right off without prying it or causing any damage.
Thanks for the video. Well explained. Just to add to comments below. When screwing the green board down, there are 2 raised pins near the screw hole which locate inside 2 holes on the green board. This will make positioning the board easy.
Your excellent video perfectly guided me through the steps I needed to take to remove the handle and be able to clear the hose of a paper towel/hair ball. THANKS
Thanks. I had a half a cork stuck in the hose. UA-cam to the rescue again!! I had to bend a coat hanger and sneak it past the cork and pull it out. But it saved me god knows how much money.
.... Naturally I didn't see this comment until I pried at that thing for half an hour, scratched it all up. Once I saw it was notched, in a ball of frustration I twisted it off and almost had a drink. 🤣 Probably going to replace that ring now, I'm just annoyed. Off to find part numbers!
I have an S558 and the procedure was similar, but the ring did not twist off It has a pair of screws on one end and the other end has a tab that came free and went back in with a levering motion of the ring. I found a large dust bunny in mine and it worked flawlessly after the repair. Thanks again.
A couple of comments: 1. Regarding the release of the end collar, once the screw is removed, with the nozzle held so the hose is running away from you: grip the collar and rotate it slightly clockwise. It'll rotate approximately 1/4" and then come off easily, without any prying. There are tangs locking into pockets, but there are slots at one end of each pocket, and that rotation moves the tang over to the slot, freeing it. Rotating that collar to release is absurdly easier, and: this was a bit of a sand-pounder for me: I fought that collar, using multiple prying instruments, and was thinking "this is tougher than getting a tire off a rim" lol. Please, please: if you read this VaccuumSpot, maybe redo that portion of the video, or add a text note? 2. There are small "beads on the tip of each of the eight tangs that run along the conductor tracks. They appeared crusted on mine, and running a very fine file (spark plug file) gently over them cleaned them up. Always file "longitudinally", not sideways, and go gently, to avoid bending them out of alignment. Also, I found an isopropyl alcohol soaked q-tip swab good for cleaning up the conductor tracks, the nylon end gasket, and any rub points. Finally, got everything together, and...: the vacuum works, continously, no more sporadic shut offs. Many thanks, appreciate it.
Thanks for the vid. Sometimes cleaning the contacts also mean removing the protective contact grease, and may increase their wear, as the contacts can get oxidized and aged sooner with direct exposure to ambient air. some contact silicone grease may be a good option after cleaning. just my 2cents
Thanks. I have a different Miele model with only three contacts-- didn't seem that dirty, but after cleaning it up with alcohol and adding some plastic safe dielectric lubricant, it all works great again. Wish I would have read the comments first, because I didn't try twisting the ring, not sure if my model worked that way or not..
Wow! Thank you so so much. Your video was very clear and I was able to follow and fix a problem that I have had on and off for the last year. Thank you thank you!!!
Yes, the ring is a twist-lock, but I used a butter knife and your screwdriver method before i found that out. I guess i should have read the comments first. The broken wire was on the canister-side of the hose, right where it comes out of the molded plastic. What a horrible design. I dug thru the plastic with an x-acto knife and soldered it back together. The wife is thrilled that her $1000 vacuum cleaner is fixed. I got nothing.
helpful, but you don't need to "worry" first hose fitting apart, as once first screw is out, you simply have to turn the ring CCW (assuming nozzle faces away from you), internal tabs will unlock and ring will come off, letting you clean the slip rings/brushes.
First of all...THANK YOU! My Red Velvet hose rings and contacts were filthy! Now reassembling but...my handle has some sort of metal bar from the front fitting to the hose rings curving thru the handle. Is this essential to operation as it does not appear to do much with handle reassembled?? Again thank you...saved me a few hundred dollars!
Found your video, was looking for a s514 canister vac who loses electrical connection at the canister side. Am hoping it's a quick and easy fix, like unscrew it and spray with electrical contact cleaner. Seen that one happen?
Great repair video and exactly the issue! My Blue Moon is now working fine! :) BTW: Miele apparently knows the issue and came out with a new hose and assembly. Unfortunately is seems hard to get now? ;/
2:28 This man has never repaired a vacuum in his life. The ring at the bottom is a twist lock ring. After you remove the screw, rotate it counter-clockwise to unlock and remove. Don't destroy it as shown in the video.
i have miele s548 Aluminum it has the premium power head the handle on the old hose fell apart so i found a used one from a miele vac store still paid 70$ turns out the one he sold me is 2 yrs older than my vac is i have tested the power head and it is ok can the wires in the hose itself break into? I cleaned the contacts in the handle like you did but didnt work also could that on and off switch in the handle be bad?
I have an old electrolux system 90, suction is great when no hose is attached, could this be my problem? While walking my dog I found this old vacuum on the side of the road with all the attachments and decided to go back and take it home. All parts seem to work when attached, it's just the suction, however the hose looks pretty old??? Can you help, would a picture help?
Thanks for the video! It gave me hope that I can get this hose off. I've been trying to get the collar off from the handle for about 2 hours now. This thing is built like Fort Knox. Screws are out. I tried to twist as other folks have commented. No movement whatsoever. I tried to pry it with the screwdriver. All I did was tear up the plastic. Any suggestions? An employee at my store sucked a glass bottle (yes, exactly the right size) up into the handle and I cannot get it to come out. Need to get the hose out for access . . . Took them a millisecond to suck up the bottle and I've spent 2 plus hours trying to get this thing apart! I've even tried to break the glass on the bottle to get it out in pieces with no luck. No vacuum repair places within 60 miles of me.
Look at the video at 6:13 and you can actually see the bayonet lugs which retain the bottom ring (you call it the click ring). It's like taking the lens off an SLR camera.
Read the comments they give a hint on how to remove the bottom ring from the handle...would have saved me a struggle to pry it off + no marks on the handle.
Next time just rotate collar, and in other cases dont use screwdriver, it has round shape and small diameter, you make dents on parts, use knife instead
There's a few things to note here. First, the bottom ring is a twist lock. Prying it off with a screwdriver is wrong, and can break the part. Second, do not just wipe down the connectors. They need dielectric grease to prevent wear. All that "black stuff" you see is normal, and so is a little dust - it's a vacuum cleaner. Lastly, this is not always the fix. The Miele hoses are poorly engineered, and the wires often break at the point where the enter the hose. I have gone through several hoses, and although they can occasionally be re-soldered, they eventually break right at the entry point, leaving no room to reconnect. Thanks Miele engineers for costing me several hundred dollars for a simple broken wire.
twist lock. Thank you!!!!!
Enjoyed watching your video...was very helpful! Noticed you mentioned having issues removing the ring between the hose and handle. I have been successful removing the ring by slightly turning it counterclockwise and then pulling it off while doing the reverse to put the ring back on. Hopefully I've explained this to make sense😊
To remove the collar from the handle to the hose, after removing the T9, rotate the collar about 3/4 an inch counterclockwise and it will come off. The collar is keyed so there is no prying and marring this way.
Thank you very much - this helped me to dissemble the power handle end of our Miele hose so that I could look for an obstruction (turned out to be a quart-size Ziploc bag which had become stuck inside). For removing that bottom handle piece nearest the hose, I used "grippy" work gloves and found that the piece twisted a bit counterclockwise and then could be more easily pulled down, without using a screwdriver that might mar the plastic.
man should of read this comment first instead of poking a slot head and marring the ring!! yes all you need to do is twist and pull. This video needs an update................
Thank you very much for your information, & thank you to your commentors who provided instructions on getting the collar ring off easily & made me aware of the two raised pins to set the board down prior to re-securing with the screw. I was able to quickly fix my vacuum myself. I had taken my vacuum to an authorized Miele Service technician but he was unable to replicate the problem - but it happened to me every time.
THANK YOU! My husband fixed our "cutting out" problem simply by watching your video. By the way, it's a number 10 torque screwdriver, not number 8 THANK YOU! This saved us a lot of money!
...A number 10 Torx* screwdriver, for those who aren't so familiar with less common fasteners. If you have a bit kit you're looking for a bit with "T10" on the side of it.
Brilliant Video -- my wife was ready to buy a new Miele and this simple fix worked. so much dirt, grime and dust on the springs. Needed to use a Cleaning Wipe to remove and get back to completely clean.
BIG THANK YOU! My Miele Red Velvet S558 hadn't worked right for the last ten years, so I stopped using it. Every 2 seconds it would short out. Exasperating! After watching your video, I opened up the handle, found lots of dust bunnies between the little circuit board and the silver rings, and cleaned it. That did the trick. I finally have a working Miele.
It is easier if you use a longer screwdriver. I use my 4 meter #10 torx driver. All kidding aside.. I was affraid to do this prior to watching your video. THANK YOU!
Thank you!!!!! My Miele has been cutting out on me for a while. Watched your video, followed the instructions you gave and cleaned it all up. It was filthy. So far it works great. Yay!!!
Hey man. Great video. To get the click ring off you don't have to pry it out, just turn it anit-clockwise. Thanks again
Thanks you saved me a small fortune for a replacement hose / handle when it's so easy to clean the contacts and now my vacum controls work like new. Thank goodness for folks like youthat take time to pass on their years of knowledge / experience.
God bless the Aussies! This was exactly what I wanted. Thanks from the States.
Thanks so much for this video! I suspected I had a problem with the electronic circuit board, but when I disassembled the hand piece, it was clear that the problem was dust grime.
I know this video is, by some standards, old. I am by most standards old told as is my Miele "Blue Moon" vacuum cleaner, but the theory and principles of this repair worked perfectly to do my repair even though the mechanics were slightly different. On my vacuum the 1/4 turn trick in the comments below doesn't work to remove the slip ring but there is a small screw on one side of the slip ring holding it on. Thanks for the help.
Video fix worked, but it still cut out. Hubby noticed the cutting out was happening not when he turned and twisted the handle end, but where it connected at the vacuum body. There wasn't any visible crud there, but cleaning the contacts there with 90% rubbing alcohol fixed the problem there. Works perfectly now.
I just watched your vid. The small circular piece that you have trouble with getting off at the beginning, just twist the piece ever so slighty and it will come off with no tool. It isn't easy though. But that is how it looks to be able to come on and off. Anyway, thank you. You just saved me money. My vac is declogged. Thanks!! 😀😃🙂 I appreciate you making this video.
You are awesome mate!!!! After my 2nd new hose for my Blue Moon stopped working I came across your video. Worked like a charm!! Who would thought a bit of dust was the culprit! Many thanks!
Thank you. I'd like to add, the collar is a slip lock, just push in turn counter clockwise 1/4 inch and it will slip away. Secondly, if you're only cleaning the hose from a "oops" or the contacts, you need not remove the two screws on the head. Again, thank you for posting, it saved me a repair bill when the misuses had an "oops" moment.
Really wish I had read this comment first. lol.
Alec, Txs so much for the video, lots of lint/dust affecting contact in my old Capricorn S5989! Quick fix and you saved me $175!
Thank You Vacuum Spot; I followed your instructions and (*not to be overly dramatic) rescued our Miele Capricorn from certain death.
Thank you for the video. We thought we would have to replace it when the kids vacuumed up a marble and it got stuck.
The trick to the ring is to turn it a small semi twist and it’ll pop right off without prying it or causing any damage.
Thanks for the video. Well explained. Just to add to comments below. When screwing the green board down, there are 2 raised pins near the screw hole which locate inside 2 holes on the green board. This will make positioning the board easy.
Terrific how-to video! Very useful. Incidentally, been using the Miele Jupiter S5980 for 14 years now. Also as a dry Shop Vac. Great value.
Oops. Make that 16 years.
Your excellent video perfectly guided me through the steps I needed to take to remove the handle and be able to clear the hose of a paper towel/hair ball. THANKS
Thanks. I had a half a cork stuck in the hose. UA-cam to the rescue again!! I had to bend a coat hanger and sneak it past the cork and pull it out. But it saved me god knows how much money.
you just twist the bottom ring on the handle to get off - you don't need to use a screwdriver to pry off.
Now you tell me. I saw that once I got it off.
literally watched 10 videos , researched a milion things, the comment section in this video saved my life. thank you!!!
.... Naturally I didn't see this comment until I pried at that thing for half an hour, scratched it all up. Once I saw it was notched, in a ball of frustration I twisted it off and almost had a drink. 🤣
Probably going to replace that ring now, I'm just annoyed. Off to find part numbers!
Thanks for the vid, it did the job!! LMAO after reading comments! Was lucky, I read them after only a cpl minutes of trying to pry it off....
Yeah, wish I read this comment before I ran off to try it! At least now I know a hammer and chisel will do the trick!
Love your videos mate!! just got a S5981 and hoping I don't have this problem!! Wish you lived closer to me!!
I have an S558 and the procedure was similar, but the ring did not twist off It has a pair of screws on one end and the other end has a tab that came free and went back in with a levering motion of the ring. I found a large dust bunny in mine and it worked flawlessly after the repair. Thanks again.
Thanks SO much for you Miele videos! Although I love our local sales & repair shop (Lowery’s in Warsaw, IN) this saved me from yet another servicing.
Thank you friend. This video helped me to open up the hose to remove the shower cap stuck inside the hose
Perfect! Followed your process and saved me a couple hundred bucks repair!
A couple of comments:
1. Regarding the release of the end collar, once the screw is removed, with the nozzle held so the hose is running away from you: grip the collar and rotate it slightly clockwise. It'll rotate approximately 1/4" and then come off easily, without any prying. There are tangs locking into pockets, but there are slots at one end of each pocket, and that rotation moves the tang over to the slot, freeing it.
Rotating that collar to release is absurdly easier, and: this was a bit of a sand-pounder for me: I fought that collar, using multiple prying instruments, and was thinking "this is tougher than getting a tire off a rim" lol. Please, please: if you read this VaccuumSpot, maybe redo that portion of the video, or add a text note?
2. There are small "beads on the tip of each of the eight tangs that run along the conductor tracks. They appeared crusted on mine, and running a very fine file (spark plug file) gently over them cleaned them up. Always file "longitudinally", not sideways, and go gently, to avoid bending them out of alignment. Also, I found an isopropyl alcohol soaked q-tip swab good for cleaning up the conductor tracks, the nylon end gasket, and any rub points.
Finally, got everything together, and...: the vacuum works, continously, no more sporadic shut offs. Many thanks, appreciate it.
I came to the comments to mention twisting the ring at the base of the handle instead of the prying
Omg you saved me. I was struggling 1 hour
Brilliant. I believe it fixed my Miele cutting out problem. Thx a bunch!
Thanks for the vid.
Sometimes cleaning the contacts also mean removing the protective contact grease, and may increase their wear, as the contacts can get oxidized and aged sooner with direct exposure to ambient air. some contact silicone grease may be a good option after cleaning. just my 2cents
Thanks. I have a different Miele model with only three contacts-- didn't seem that dirty, but after cleaning it up with alcohol and adding some plastic safe dielectric lubricant, it all works great again. Wish I would have read the comments first, because I didn't try twisting the ring, not sure if my model worked that way or not..
This works great Alec - many thanks, and I've given your video out as a link on my S5980 video!
Thank you so much for your perfect commentary.
Wow! Thank you so so much. Your video was very clear and I was able to follow and fix a problem that I have had on and off for the last year. Thank you thank you!!!
Yes, the ring is a twist-lock, but I used a butter knife and your screwdriver method before i found that out. I guess i should have read the comments first. The broken wire was on the canister-side of the hose, right where it comes out of the molded plastic. What a horrible design. I dug thru the plastic with an x-acto knife and soldered it back together. The wife is thrilled that her $1000 vacuum cleaner is fixed. I got nothing.
helpful, but you don't need to "worry" first hose fitting apart, as once first screw is out, you simply have to turn the ring CCW (assuming nozzle faces away from you), internal tabs will unlock and ring will come off, letting you clean the slip rings/brushes.
Super helpful video, mate. You are a dead set legend!
This totally saved me from purchasing a new hose. Thank you :)
YOU HAVE TO TWIST THE RING ON THE HANDLE COUNTERCLOCKWISE. NO PRYING NECESSARY
Bluddy hell mate, it's a 1/16 th of a turn anti-clocwise to get it off. I knew there had to be a way before I marked up my wife's unit.
First of all...THANK YOU! My Red Velvet hose rings and contacts were filthy! Now reassembling but...my handle has some sort of
metal bar from the front fitting to the hose rings curving thru the handle. Is this essential to operation as it does not appear to do much with handle reassembled?? Again thank you...saved me a few hundred dollars!
the click ring just twists and removes once the screw is taken out - you don't need to pry it with a screwdriver - that's what I found on mine
BLESS YOU STEVE
Thanks for the video mine quits. When I unplug hose vaccume runs fine. I will clean both ends there are slip rings at the other end
Found your video, was looking for a s514 canister vac who loses electrical connection at the canister side. Am hoping it's a quick and easy fix, like unscrew it and spray with electrical contact cleaner. Seen that one happen?
Great repair video and exactly the issue! My Blue Moon is now working fine! :)
BTW: Miele apparently knows the issue and came out with a new hose and assembly. Unfortunately is seems hard to get now? ;/
2:28 This man has never repaired a vacuum in his life. The ring at the bottom is a twist lock ring. After you remove the screw, rotate it counter-clockwise to unlock and remove. Don't destroy it as shown in the video.
Dont you see you making a better video, when you do please let us know.
@@AWIRELINK I don't see your grasp of the English language either. Apparently we all have something to work on.
Hi, thank you for the video. What is the tool you use to open the host
Twist the locking ring closest to the hose and it will unlock and you don't need the flat screwdriver.
Thank you so much - this was exactly what I needed!
Yes you should although this particular issue is not common with the Electrolux model you mention
i have miele s548 Aluminum it has the premium power head the handle on the old hose fell apart so i found a used one from a miele vac store still paid 70$ turns out the one he sold me is 2 yrs older than my vac is i have tested the power head and it is ok can the wires in the hose itself break into? I cleaned the contacts in the handle like you did but didnt work also could that on and off switch in the handle be bad?
With plastic hose is easy to repair but what about that older hoses with textile clothes surface ?
I have an old electrolux system 90, suction is great when no hose is attached, could this be my problem? While walking my dog I found this old vacuum on the side of the road with all the attachments and decided to go back and take it home. All parts seem to work when attached, it's just the suction, however the hose looks pretty old??? Can you help, would a picture help?
Danke, das war das Problem.
Thank you, that was the problem,
Thanks so much!
Thanks for the video! It gave me hope that I can get this hose off. I've been trying to get the collar off from the handle for about 2 hours now. This thing is built like Fort Knox. Screws are out. I tried to twist as other folks have commented. No movement whatsoever. I tried to pry it with the screwdriver. All I did was tear up the plastic. Any suggestions? An employee at my store sucked a glass bottle (yes, exactly the right size) up into the handle and I cannot get it to come out. Need to get the hose out for access . . . Took them a millisecond to suck up the bottle and I've spent 2 plus hours trying to get this thing apart! I've even tried to break the glass on the bottle to get it out in pieces with no luck. No vacuum repair places within 60 miles of me.
+Cyndi Wells
Twist it anticlockwise after removing the screw in it then tug it down is quite easy. Good luck.
+John Norris Thanks! I did eventually get it undone. Vacuum is still working! :-)
:)
Thank you for the trick.
Look at the video at 6:13 and you can actually see the bayonet lugs which retain the bottom ring (you call it the click ring). It's like taking the lens off an SLR camera.
Read the comments they give a hint on how to remove the bottom ring from the handle...would have saved me a struggle to pry it off + no marks on the handle.
loving it would you beable to do it on a shark rotator ?
I would be tempted to just solder a jumper across all those contacts and be done with it.
Hi Alec, can I apply this procces to Electrolux Z8870 hose?
lifesaver
If you have to pry or use excessive force to disassemble German engineered things, it usually means you are doing it wrong...
The motor needs to be cleaned or replaced. It's very loud.
Next time just rotate collar, and in other cases dont use screwdriver, it has round shape and small diameter, you make dents on parts, use knife instead
Miele on off vacuum handle
I have cleaned mine, the copper rings have wear. They have for 12 years. Poor design. Thanks.
You twist it