7 years ago I was at Claridges for afternoon tea. And I was amazed how our group was treated by the staff and everyone - and they were aware that we aren't rich or important. But they treated us like their most important guests. It was amazing and if I should be really wealthy one day, I know where I will stay when in London.
That’s precisely why the comfortable stay there. It’s like saying you get a job at a major company and are surprised by the salary, room for growth and clients. That’s just the lifestyle. They treat every guest amazingly. That’s luxury
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
As a hotel manager who has worked in London, Claridges epitomises everything that is traditional in British hospitality. What a superb dedicated team and a wonderful insight into their world of dedicated service to their guests in a very historical hotel.
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
Do you think with it traditions. It would open it's doors to the poor and homeless. Feed the poor and homeless? Places such as this are good examples of social injustice. And should be shut down.
@@javicaballero99Sir establishments such of this are symbols of more than just what you have quoted. They are symbols of social injustice and should be treated as such.
I loved the managers answer about the Melcher’s “last visit”. So polite in letting the interviewer know how utterly tasteless and ridiculous the question was.
But then they put at the very end that she passed away! Weird how that question was in this documentary, and then the answer to it a couple minutes thereafter.
. John Cleese tells a story about a London hotel where old ladies, alone in the world, check in to die and the hotel very discreetly has them quietly buried. They are called "The Old Dears".
"How much did it cost to put up all these Christmas decorations?" Thomas: "Shouldn't that be a little secret? How much does magic cost?" - What a charming, diplomatic man he is :)
I love how horrified the head manager looked at the thought of their oldest guests’ last stay (due to age). He clearly loves those kinds of guests as they are like family
There were several questions that the interviewer tried to get "the scoop" from different employees but ultimately failed. Staff is well-trained in that sense.
Its amazing that the rich and celebrities guilt ordinary people about waste and the environment when they are going around having hotel rooms redecorated because they don't like the colour scheme.
Naive. We, you included, are all hypocrites. We criticise others for needless spending when each of us have far more possessions than we actually need. Very, very few spend only what they need to spend; we spend what we can afford - very different propositions. Every time you are spending a pound that you don’t need to - a piece of clothing wanted but not needed; a piece of food desired but no more nutritious than an other - you are contributing to waste and destruction of the environment. Of course, if you didn’t buy that jumper made in Bangladesh or those prawns farmed in Thailand, the workers there would be out of work and destitute. I’m too old now and too cynical through experience to believe that the world will ever be different or that ordinary people have any power to change what goes on. The real power lies in the cabal of financiers and politicians who are the supreme hypocrites and exploiters of humankind.
This entire episode was worth the last few minutes of knowing the Melchors. Such lovely people and how kind of them to allow us to see a glimpse of their stay at Claridge's. It was sad that she passed and I looked up that he passed in 2015.
Thank you for doing the research on the passing of Mr Melchor , as I watched the tale end of this video and the last few moments of Mrs Melchor, I wondered what would become of her Husband. Thank you for that bit of information.
I loved how they joke with the staff too. We so often assume the rich are snobby jerks who are out of touch with normal people... but not the Melchors. So humble and friendly. RIP to that lovely couple.
I can see why the General Manager has his position. He totally respects the guests and the staff and the building itself. This is the epitome of civilized living.
Isn't it marvelous?, respect for ur fellow people and respect for ur surroundings can make such an enormous difference, such a basic concept, and yet so few apply it.
12:34 "Ann are you like this at home?" "No!! I have a dog!" 🤣🤣🤣🤣🤣🤣 perfect delivery! I love how professional all of these people the second they are on the job 👍
Wasn’t the biggest fan of hers from the start, despite knowing how ridiculously hard it is to have her job, but after hearing that response, I immediately knew she was a genuine person 😂
As someone who like to obsess over details, this is so fascinating. I fantasized about working there. To not be told "you care about detail too much". I love this.
If you are in the business of serving in this type of environment, this is the place to be. I am only 3 minutes and 38 seconds into the video and I absolutely love the General Manager, Thomas Kochs' approach to his job. Thank you for opening up your doors to us Claridges. To the crew that made this possible, Thank you, Thank you.
What I find striking is how very well mannered, calm, polite and cultivated everybody is. Not a loud word - wouldn‘t it be a wonderful world if only everybody could be well mannered?
it's a hospitality industry. The requirement of the industry is politeness. I don't understand why you would find it striking that the top in the business would have perfected politeness?
@@existentialdemo because polite manners have sadly become a rarity. Of course they make their money with serving their guests, but I see their relentless willingness, at all times, to give their best to their guests. To me it's a great gift. But maybe you never have a bad day?
@@TheSanjay151I don't think having good manners must be tied to only being nice towards the rich. We as humans have the potential to all be polite and civilised to each other but it takes some education and cultivation. If a human being is raised by rude parents, and doesn't have self-awareness and learned nothing about manners from school, surely he or she will be rude to others.
As a former hotel manager, I am incredibly impressed with the staff at this hotel and stunned by the lengths this manager goes to in order to ensure his guest's every need is anticipated.
It's all an act for the guests with the staff, I worked in a high end hotel in a very exclusive resort and only the deputy manager was genuinely kind and nice 24/7
I thought this was going to be yet another infomercial, but I was so wrong! This documentary has so much heart and thought put into it that it actually captivated me, and watched the whole thing until the end without moving from my chair. The dedication and thought that go on behind the scenes at Claridge's are incredible! Thank you.
It was an informercial. Claridge's paid alot of $$$ to make this film. You are their target audience, dumb and easily fooled by a veil that's thinner than tissue paper LOL.
@@angelicasmodel Squirm??? You really think these particular guests and questions were not Pre-approved, with the answers carefully written out beforehand by the General Manager and his staff? In a Hotel that pays so much attention to detail that they will take pictures of the room arrangement and bedsheets in order to recreate it when the guest comes back? Wow....what's wrong with you?
Never thought luxury can be this wholesome and made with very empathetic people who love their job. I know I will probably never experience this type of luxury but I am so happy for them.
We can't really say how these people really are. They all look nice and kind to each other because they know they were filmed and they show their best face, but is it always like that? Especially clientele. I imagine many rich guests are snobs who shout out orders or complaints without any consideration for the staffs' feelings.
I worked for three years in a prestigious 5- star hotel in Chicago years ago. We were trained and inspired to serve our guests like this. We were also expected to uphold extremely high standards in our roles. Royalty, celebrities and politicians were the norm. We were instructed never to tell a guest no to any request. Whenever a guest walked past us, we stepped aside and let them pass. We always address them by their last name with Mr. And Mrs. We were not allowed to requests autographs or show any excitement when meeting famous people. It was all about showing class and respect remember bringing products to actress Michelle Pheifer and Justin Bieber. JLo, Mariah Carey are just a FEW of the famous people who stayed where I worked. This hotel was for years and still is the top hotel in the city. That job taught me a lot about having social graces and being dignified. I would pay to stay there because after staying in mediocre hotels since then, I realize how important it is to feel important and make others feel important.
What a beautiful hotel. But I have to say that it is the attention to detail and the sincerity of the staff that has absolutely taken me. They make a hotel stay more of a welcome home and everyone is someone important. Well done! Well done!
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
What I most enjoyed about this documentary is that apparently Claridges, which is defined by its staff just like every business, provides an old school, characterful experience. It's people like the elevator operator and the butler who make Claridges special and would be reasons for me to patronise it as opposed to a more flashy, trendy place. And little touches like the tradition of giving their oldest guest the keys and keeping Sam's personal dog bed in storage for his next visit. They could just give him any old dog bed on rotation with other dog guests, but his own bed would maintain his own smell, even if washed, and make him feel more at home. That's a special touch. Even though its guests are extremely rich, the hotel does not eminate the tacky "Russian billionaire" vibes that are so prevalent these days. Not crazy about that year's Christmas tree with those seedy dolls, that was tacky imo. But Claridges is clearly still a gem.
I was surprised to learn that the lift operator is from madeira island. I'm from madeira island myself. Well the UK has many portuguese people living and working there, and many english people come and have been coming to madeira, for many years. Some retired english folks also come to madeira to live. This Claridges looks like the ultimate luxury experience. I wish I had the means to stay there someday!
The GM is such a diplomat… Such grace … and good leadership… even with that horrendous questions asking if he wonders when it will be the older couples last visit! I could not believe that question but he handled it so well…
My Dad served his cooks apprenticeship at Claridge's before WW11, enlisted in RAF and returned to claridge's after the war and was there until we came to South Africa in 1955. A great start to his career.
How could you not adore the Melchor's. Heartwarming to see their 40 years of joy with the hotel and staff. I hope this stunning historic hotel continues to thrive. The staff are the loveliest as they come. They're truly special ❤ Please weathy people continue to stay here 🙏
All the luxury helps, but great service is really what makes this such a luxurious experience for the guests. The best managers understand that the following concepts are the key to success: anticipation - empathy - sensitivity - willingness - and no half measures. This is what separates the best from the rest. Any retail or service based business can learn from this model, and it really doesn't cost anything to adopt this attitude. I was a manager for a high end retail chain, and my stores were always the top producers in the region. Every other manager wondered how we accomplished this year after year - they argued that it was the location of the store or some kind of underhanded trick. Finally, I was promoted to a district manager, and then all the stores in the region finally they understood why.
I found the General Manager very interesting to listen to. I thought some of the questions were quite probing, and I thought he answered them very gracefully. I image he is incredibly formidable to work for, but he seems well suited to his work. I think it is key that he says you have to enjoy the work- that recognition shows that he understands the balance of the luxury he serves and the effort needed to achieve that feeling.
I don't why, but I cried when I learned of the gentle lady passing. She reminded me so much of my grandma. Gentle, kind with great sense of humour. Thank you for sharing the inside story. Kudos to the Claridges' staff for their work ethics. A rarity for today world.
Because ur an idiot .. she lived a lovely long life with a husband that clearly adored her & incredible wealth that allowed them for over 40 years to travel & experience complete opulence luxury that most of us will never know ..
@@ancienttways I am not crying for her -- and it didn't matter to me if she was rich or poor. That's her life, not mine. I cried because she reminded me so much of my grandma who I loved dearly and had just recently passed away. She was not rich, but such a kind and warmth hearted person. I am not even sure why you need to call me an idiot as I am not offending anyone - just sharing my sense of loss at that moment.
@@madeyed2702 i’m sorry for the loss of your grandmother. I get to see my grandmother in two days and I haven’t seen her in over 3 years, I’m also meeting my niece for the first time, she turns three this weekend. Covid stole precious time from us and kept me from going home to visit. I am 41 and extraordinarily lucky that she is still around. I will be giving her extra hugs and kisses from you and your grandmother. You’re very lucky that you had such a wonderful grandmother and I’m sure she would be very proud of you for your empathy and your remembrance of her. Sending hugs your way.
I stayed in a really small family-owned hotel and had the best experience of my life. Far from luxurious but the people working there were so friendly and ready to help, just like at Claridge's!
People at Claridge's are paid a tone if money. That's why they act that way. Those at the hotel you where don't. They do it because they really care, while the Claridge's staff are trained to act that way and are paid a lot for it. There is a difference.
The attention to detail, the helpful staff, the hardworking employees. It’s amazing. The Melchior’s going there for 40 years is a testament to how meticulous and outstanding the Claridge treat there guests. Well done.
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
I love the 81 year young model. I am 59 and she has been in my eyes always. What made her famous to me in her later years is her class and dignity and a touch of respectful flirty fun she brings to a room. I also found in this documentary that even though we are talking about somewhere not attainable for your average person, everyone who works there seems so kind and very nonpretentious which is hard to find. In my younger days, I stayed many ni e places but now I realize this is a whole new level. Great job to you all. I'm so impressed with everyone's grace and style. Who knows I'll put it on my bucket list as these are some of my favourite things to do, fly, hotel and great food. Sincerely all the joy to you all in 2023.
This sharing of how each and individual staff thinks, cares, love their customers and their jobs is beyond words. I feels every of their effort. I would love to be in this hotel one day, someday if I ever step into LONDON again.
I thought I would get annoyed watching such a long video about a hotel but the way this video was done and showed the different staff and guests was really wonderful! I watched all the way to the end. Thank you.
I gave off a hearty laugh at the night-houskeeper, with her comment about the luggage. Fun but relatable, and have heard it from every housekeeper I've ever worked with. While I'll never work at a hotel of this level and quality, the passion these people exude, and the dedication to their part in the whole is magnificent. Like the gentleman in the elevator, just magnificent. Truly stunning example of service and discretion to the guests - whilst caring for the welfare of staff.
There is a hotel called the Hayfield Manor in Cork, Ireland, that I'm reminded of seeing this. While they are a 5-star, they charge 'only' upwards of around 100 euro a night but they are just as friendly and helpful. I've stayed there a few times and it's straight up the best hotel I've visited it my entire life. I was once forced to stay overnight without gear because of a canceled flight and not only did they supply toiletries, they had a cocktail waiting for me in my room for my inconvenience and they also made sure to arrange transport to Dublin when my flight was erroneously rebooked to that airport, while all of this was the responsibility and duty of Aer Lingus (but they were just rude to me to boot). They even wrote me a nice card to send me on my way with a packed breakfast the next (early) morning.
Just stayed at Claridges in October . This is my second visit to this lovely Hotel. There really are not words for this experience! One of my favorite hotels in the World.
@@louisianna5524 I know right? There are rooms that are more reasonable than the suite you saw. Another fabulous hotel is the royal crescent in Bath. I was there doing a Jane Austen tour .
I have had the pleasure and honor of staying at Claridges, and every single person working there are exceptional, they are kind, polite, helpful, and just wonderful. I love staying there.
I enjoy videos such as this. I respect the hard work and attention to detail. There is, though, the implication that wealthy and important people are intrinsically more sensitive and deserving of care. I would like to see more of this work ethic everywhere and have kindness and courtesy extended to everyone, regardless of class.
Who is implying the rich are more sensitive and deserving? They may think they are more deserving, everyone knows they aren't but if they can pay up, people will bow to their wishes. That's all. It's nothing new in life. Money will buy you almost anything. If I were rich I would love to treat myself and others to this beautiful hotel at least one night. I am not rich and I am not jealous or bitter that others are. All I care about is that people treat each other kindly no matter how many coins jingle in their pockets.
What an honor & privilege it would be to stay at this hotel. The level of care, attention to detail, pride, and warmth the employees give there is wonderful. I can understand why wealthy guests continue to return to Claridge like the elderly couple at the end. It does seem like a magical place to be at Christmas.
look at the rooms. i know this is an older vid but they have the same appliances as a holiday inn. beyond the decor etc which i wont argue is great, people are just paying to stay because of the name
How very much I enjoyed this. I can't think of anywhere nicer to stay than Claridges, other than, perhaps, with my mother and father again, slipping back into the fifties and our happy (and much smaller!) home with the most wonderful maid who loved us as much as we adored her. The warm affection and respect staff had at this wonderful establishment for their guests made this a very special experience. Long may it all continue. Ultimately, as Thomas the butler declared, we are all passing through.... and life is what we make it.
What a wonderful hotel! The caring staff, attention to detail, and decor make it more of an elegant home. I know they guard their clients privacy, so I am thankful for this glimpse. I shall never be in a position to stay there, but it is lovely to see a glimpse into another world.
Are you serious? Even if I was extremely wealthy I wouldn't stay their what the heavens for to be one of them and join the privileged ppl that think they are entitled to live in extreme luxury I certainly could and would spend my money on thing's more convenient l and less selfish like giving to the most unfortunate ppl on this planet
@@lulusmith4877 Snobbery is a two way street and it sounds like yoy are an inverse snob. Consider how many jobs they are creating both inside the hotel and within London's tourism industry. Ah but the hotel staff aren't paid well enough? If working in hospitality is you thing there is a great buzz to it.
The staff at this hotel seem to have found personal happiness in creating happiness for others and that is so special. I knew nothing about this hotel, even after 20 years in the hotel/restaurant industry, until starting this video an hour ago. I don’t know if I have ever witnessed, in countless hours of personal interactions and videos, such a genuine, welcoming, diligent and happy staff. Hats off!
The staff at this hotel is the best in the business. Ive stayed twice and the service was impeccable, professional, yet kind and respectful. Also must add, the food is out of this world and they have a wine list that will knock your socks off ❤️
The key takeaway for me from watching this is it's the people who make the difference and experience a pleasure. The welcome notes for guests, checking rooms for faults and cleanliness etc. This is what we all want as guests, but unfortunately do not receive. This is why high net worth individuals are willing to pay a top rate for this service.the rooms are lively but its the same old timber, mortar and bricks underneath.
The most important word that can be applied to the staff at Claridges is 'dignified'. Dignity is the overarching quality that is demonstrated right from the General Manager all the way through to the housekeeping staff. Pride in the job is very evident and without pretentiousness. This is in tremendous contrast to the sad and vulgar behind the scenes antics in both The Savoy and The Ritz documentaries. The guests at Claridges also were blessed with dignity quite unlike the 'nouveau riche' prancings of those at the other two hotels. A very enjoyable insight into the work of a prime quality institution. Thank you.
Massive props to the manager for being so respectfull about every aspect of his hotel, the guests and the documentary ❤ hes clearly wealthy himself but seems to be focused on what matters instead of the money
This film showcases how wonderful hospitality can be and what level of service and dedication and love for the craft we should strive for at all times.
I love everything about the Claridges Hotel. The staff is amazing, their goal is to make their guest feel welcomed, comfortable, and relaxed, and they do a great job of it. Everything is just absolutely lovely from the rooms to the chandeliers, and the food. Wow! Just fabulous. Even Sammy, the Spaniel loves it.
@55:03 my heart sank and I actually said “No!” Out loud before the message of her passing was on the screen, I’m glad they enjoyed their visits and I am sure it was likewise, may she be returned to the earth and rest in peace…….. They should totally frame and display her keys with a plaque that says something nice to reflect the hotel’s relationship with her and her husband….
Same! The Melchor's were so sweet and classy! It makes me happy that such caring, humble people like them got to be treated as they deserved. May her memory always be a blessing. And a happy New Year to you 🙏🥰
Don’t know whether this was shot pre or post covid, but man what an effort it must take to serve such rich clientele. Such fabulous experiences being delivered with such an interesting staff and the GM has to be the most polite man I’ve seen in 2022. Really glad I watched this till the end.
I know that Thomas Kochs is now the general manager of The Corinthia Hotel in London as he was on another documentary about Christmas at different hotels in London, and the man still has a great passion for his job, it's admiring to see. I would love to get into the hotel business, it's got to be hard, but if you're passionate about it, then you can get very far.
Awnnn!!!! This video made me cry! I wondered too when would be their last stay and this was it! What a great memory to have this video made. Thank you for that one person who had the ideia of making this video! Now I want to stay at Claridges and my dreams of staying at any other London hotel are simply gone. The amount of detail and care this staff has with their guests are impeccable and so caring. That’s what makes a trip so special! It looks like a truly great hotel managed by people, and not by a big company… lots of love ♥️
It brought me great sadness to know that dear Miss mechlor Passed away😢 But it also brings me great peace that they enjoyed 16 days as such an extravagant hotel as they had many many many years before❤ They sure did love each other and live the best of their lives rest in peace to both they’re amazing souls
I think the craziest part is how all the staff members and travel agents etc seem well aware of how utterly insane the demands of their clients look like to the average person. They have this smile at times that says "I wish I was making this up". But they truly love the job. Otherwise they wouldn't stay in it.
It's fascinating to watch, I was thinking that this might have been filmed years ago because of the tv in the room, cellphones that they're using were dead give-aways but the luxurious hospitality truly is timeless. Also, I can tell a fellow Filipino Tita Entrata at 38:40 with her accent most likely from Visayas. I love how the hotel has staff originally coming from different parts of the world yet providing old British charm and hospitality.
The excellent service history behind this Hotel and its accomplished, famous, and celebrated guests all combine to form a compelling narrative of tradition and finesse. I thoroughly enjoyed watching this.
Such a fascinating and well made documentary that is highly under viewed. People focus on cost but it’s the beauty and pride of such luxury from the service to the accommodations that is most amazing to me.
That was an utter delight to see the way the Hotel looked after its special guests! I think some things should be private to Claridges personally, as that is their choice to put up the Christmas decorations to please all it's guests! Well done to the Hotel!
Out of all the hotels that I have stayed in, Claridges is still the best place to stay if money is no object. To be fair I last went a couple of decades ago when it was actually a lot cheaper to stay there than today relatively speaking, but still it was amazing.
Luxury, is ultimately a state of mind. Even in the most meagre of circumstances, a beautiful smile, a rustic decoration of found objects, signifies the luxury of the human spirit. Claridges sets an example for us all in which to aim.
I was so impressed by this documentary. The entire staff is so professional and truly care about their job. Thomas, the butler, the head of housekeeping, really added another layer of perfectionism and character. Thank you, Claridges, for letting us pop in..
What an awful, tacky question about the older guests, “Do you ever wonder when their last visit will be?” The manager handled the cheap tawdry question very well.
I worked in a certain luxurious London hotel when I was a student. It’s an amazing world and it taught me so much about life, and human nature let’s say….
I have enjoyed staying at Claridges numerous times and always outstanding. I never thought it to be too expensive really, unless you are rich and take a special suite of course. At the same time as this was filmed I was paying 225 sterling a night with full English breakfast included. I have stayed in many American hotels in big cities and paid 500 usd a night for a vastly inferior room and then paid 70 for breakfast.
The impression given by the film was that it costs thousands of pounds to stay there even in an ordinary room, so thank you for correcting that impression.
Great insight into this luxurious world. Well run, extra attention being paid- it’s definitely a modern palace. Going out of their way to remodel rooms for a short stay. For anyone wondering, Thomas Kochs is now in Corinthia London and is doing well. And that couple was just so lovely.
I expect that, I was more amused by the chief of staff pondering how to address him, "The Edge" or just "Mr. Edge?" Since his name is actually David Evans, I'd probably just call him Dave but that's probably why I don't work in a place like that.
I would love to stay in this hotel. It has a spirit a soul an history, I don’t like hotels in glass buildings. Claridges staff look like it’s a family , nice to see that
Absolutely wonderful. No detail misses when guests make their request. The ambiance is exquisite. Floors are beautiful, and Christmas decor is marvelous, having decorators like John Galliano, we expect something quit special. Congratulations for all those years of magnificent service. Luxury still available for those who can afford it, and they expect perfection, hospitality, comfort and privacy
I am glad I watched the entire documentary of the Claridges Hotel. I learnt a lot of values one can offer clients. Ultimately it’s not the cost but the value a customer gets and become a client. Amazing viewing, and I hope I will be fortunate to stay there as a guest to experience this high profile tradition they offer their clients. 👏👏👏
7 years ago I was at Claridges for afternoon tea. And I was amazed how our group was treated by the staff and everyone - and they were aware that we aren't rich or important. But they treated us like their most important guests. It was amazing and if I should be really wealthy one day, I know where I will stay when in London.
That’s precisely why the comfortable stay there. It’s like saying you get a job at a major company and are surprised by the salary, room for growth and clients. That’s just the lifestyle. They treat every guest amazingly. That’s luxury
Just to go there for the afternoon tea is a once in a lifetime experience for many
@@disneylover6408 No. it's fake, terrible.
How much for the tea? 50 quid? 🤣
did you get paid to say that ?
The butler that worked there since he was 16 is such a beautiful soul. God bless him.
And He’s Irish ☘️🥂🥂🥰
How do you know that? Unless you're going to say you know him
@@lucywebber3588 Because he says the exact town in Ireland he's from, including the exact population?
The old guy whose wife got keys asked where the 'good' butler was.
and what a nice smile :)
So many great employees who take pride in their work, but the butler really touched my heart. What a warm and cheerful soul.
Yes he could be a Christian.
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
@@javicaballero99 Hi, do they have Bibles in their rooms? We boykott hotels that don't have Bibles available in their rooms.
They were removing the bibles just whist the Muslim princess was there.@@albertafarmer8638
@@albertafarmer8638 . Ask them.
They kept trying to entrap the general manager with hard questions but hevonly replied with humility and humor
All a bit silly
The hotel manager calculates every word. He is very smart.
Quite German
"How much does _magic_ cost?"
yes he does, thankfully he has an incredibly charming Irish butler to face the clients
Well,he is german😂
@@fuferito Like he's straight out of Central Casting right?! Brilliant. I had to laugh after his utterly _perfect_ response.
As a hotel manager who has worked in London, Claridges epitomises everything that is traditional in British hospitality. What a superb dedicated team and a wonderful insight into their world of dedicated service to their guests in a very historical hotel.
That is very very nice. Thank you for sharing your thoughts about a great hotel there in London, UK
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
O o no l
Do you think with it traditions. It would open it's doors to the poor and homeless. Feed the poor and homeless? Places such as this are good examples of social injustice. And should be shut down.
@@javicaballero99Sir establishments such of this are symbols of more than just what you have quoted. They are symbols of social injustice and should be treated as such.
I loved the managers answer about the Melcher’s “last visit”. So polite in letting the interviewer know how utterly tasteless and ridiculous the question was.
Exactly!!!
But then they put at the very end that she passed away! Weird how that question was in this documentary, and then the answer to it a couple minutes thereafter.
That interviewer had no class.
the only thing I don't like about the documentary ....that question
irgsss
. John Cleese tells a story about a London hotel where old ladies, alone in the world, check in to die and the hotel very discreetly has them quietly buried. They are called "The Old Dears".
"How much did it cost to put up all these Christmas decorations?"
Thomas: "Shouldn't that be a little secret? How much does magic cost?"
- What a charming, diplomatic man he is :)
It is crass to mention cost.
@@paulgerrard9227It was very rude of her to ask. 🤫😉
Just enjoy it and enjoy seeing others enjoy it. The saddest people are those who know the price of everything and the value of nothing.
I love him!
@tryan7 obviously it costs four arms a leg & one heart. But the standard they set and clientele that stay at clariages expect nothing less
I love how horrified the head manager looked at the thought of their oldest guests’ last stay (due to age). He clearly loves those kinds of guests as they are like family
That was a terrible question to ask!😢
A really tacky question, for sure.
There were several questions that the interviewer tried to get "the scoop" from different employees but ultimately failed. Staff is well-trained in that sense.
I like the butler's response to the question of jealousy. Why be jealous when you can be jolly?
i looked at the comments just to see if anyone saw that too ahhaha he looked so shocked by the questiion (and rightly so tbh)
Its amazing that the rich and celebrities guilt ordinary people about waste and the environment when they are going around having hotel rooms redecorated because they don't like the colour scheme.
Well said there hypocrites
Proof they are just ordinary people really....always judging others and ect.
Naive. We, you included, are all hypocrites. We criticise others for needless spending when each of us have far more possessions than we actually need. Very, very few spend only what they need to spend; we spend what we can afford - very different propositions.
Every time you are spending a pound that you don’t need to - a piece of clothing wanted but not needed; a piece of food desired but no more nutritious than an other - you are contributing to waste and destruction of the environment. Of course, if you didn’t buy that jumper made in Bangladesh or those prawns farmed in Thailand, the workers there would be out of work and destitute.
I’m too old now and too cynical through experience to believe that the world will ever be different or that ordinary people have any power to change what goes on. The real power lies in the cabal of financiers and politicians who are the supreme hypocrites and exploiters of humankind.
It is what you might call TYPICAL narcissism my lovely haha 😂
WHO ARE THE CELEBS THAT APPARENTLY "GUILT US" ?
This entire episode was worth the last few minutes of knowing the Melchors. Such lovely people and how kind of them to allow us to see a glimpse of their stay at Claridge's. It was sad that she passed and I looked up that he passed in 2015.
Thank you for doing the research on the passing of Mr Melchor , as I watched the tale end of this video and the last few moments of Mrs Melchor, I wondered what would become of her Husband. Thank you for that bit of information.
11
I prefer not hearing that information.
I loved how they joke with the staff too. We so often assume the rich are snobby jerks who are out of touch with normal people... but not the Melchors. So humble and friendly. RIP to that lovely couple.
I looked it up too, and realized this production is not recent, the wife died in 2012
I started watching this ironically and didn't expect it to become such a heart warming doco.
I can see why the General Manager has his position. He totally respects the guests and the staff and the building itself. This is the epitome of civilized living.
Isn't it marvelous?, respect for ur fellow people and respect for ur surroundings can make such an enormous difference, such a basic concept, and yet so few apply it.
He did have an optimistic outcome on everything and everyone. Wish more managers and top dogs treated their employees and clients this way.
@@Valaryant. Apply that logic to Baltimore, Chicago, East St. Louis, Houston, Detroit, etc and figure out what we're actually talking about here
It's fake
@@Valaryant. It is not real ...He is very fake. He has to appear respectful, to keep his job
12:34 "Ann are you like this at home?" "No!! I have a dog!" 🤣🤣🤣🤣🤣🤣 perfect delivery! I love how professional all of these people the second they are on the job 👍
5:45 - 5:48 I heard fart
@@handler_011 😂
Wasn’t the biggest fan of hers from the start, despite knowing how ridiculously hard it is to have her job, but after hearing that response, I immediately knew she was a genuine person 😂
Michael Lynch, what a an absolute gem of a human being. Such a soft spoken, kind, humble, hard working and genuine soul.
As someone who like to obsess over details, this is so fascinating. I fantasized about working there. To not be told "you care about detail too much". I love this.
"Every time someone visits you need to create a reason to visit again" - great advice for hospitality business!👍❤️
Not only that but you need to make them feel special at all costs.
Easier when💰 is involved
Maybe. Not necessarily.
Manners should count everywhere!@@belle3055
If you are in the business of serving in this type of environment, this is the place to be. I am only 3 minutes and 38 seconds into the video and I absolutely love the General Manager, Thomas Kochs' approach to his job. Thank you for opening up your doors to us Claridges. To the crew that made this possible, Thank you, Thank you.
What about the he baldy fella abusing the bar man and the female bar tender. I'd knock him out if he spoke like that to any staff member.
Thomas Koch no longer works at Claridges. He is now the General manager of Corinthia London
@@antonyleemulvey8226 that’s too bad. He really “fit” at Claridge’s.
@@staceytroffer8287 Maybe it was the fart at 5:45 that drove him away
Led me to think
What I find striking is how very well mannered, calm, polite and cultivated everybody is. Not a loud word - wouldn‘t it be a wonderful world if only everybody could be well mannered?
Can the same treatment towards middle class people and poor? Or is it just rich?
Exactly my thoughts. Old school manners.
it's a hospitality industry. The requirement of the industry is politeness. I don't understand why you would find it striking that the top in the business would have perfected politeness?
@@existentialdemo because polite manners have sadly become a rarity. Of course they make their money with serving their guests, but I see their relentless willingness, at all times, to give their best to their guests. To me it's a great gift. But maybe you never have a bad day?
@@TheSanjay151I don't think having good manners must be tied to only being nice towards the rich. We as humans have the potential to all be polite and civilised to each other but it takes some education and cultivation. If a human being is raised by rude parents, and doesn't have self-awareness and learned nothing about manners from school, surely he or she will be rude to others.
As a former hotel manager, I am incredibly impressed with the staff at this hotel and stunned by the lengths this manager goes to in order to ensure his guest's every need is anticipated.
Me too!! but as a normal guy watching this on youtube... who the f**k do some of these celebrities think they are???
yes, they really excel with details.
Didn't realize this was filmed 10 years ago until the end. Hope Claridge's is still doing well after the pandemic. The staff seemed genuinely nice!
The rich only got richer during that period, so i’d say they’re doing just fine!
It's all an act for the guests with the staff, I worked in a high end hotel in a very exclusive resort and only the deputy manager was genuinely kind and nice 24/7
did you not see the TV's in the rooms lol?
@@biziluxgames8924 😂
@@user-yq7oo1uj3f Yep and the poor have got poorer too.
I thought this was going to be yet another infomercial, but I was so wrong! This documentary has so much heart and thought put into it that it actually captivated me, and watched the whole thing until the end without moving from my chair. The dedication and thought that go on behind the scenes at Claridge's are incredible! Thank you.
Their advertisement worked then.
@@organicsludgeqt7037 Sure, but they do this anyway. Its a worldclass hotel :D
I like that even though this was essentially publicity, the film maker still asked questions about wealth that made the rich people squirm a little.
It was an informercial. Claridge's paid alot of $$$ to make this film. You are their target audience, dumb and easily fooled by a veil that's thinner than tissue paper LOL.
@@angelicasmodel Squirm??? You really think these particular guests and questions were not Pre-approved, with the answers carefully written out beforehand by the General Manager and his staff? In a Hotel that pays so much attention to detail that they will take pictures of the room arrangement and bedsheets in order to recreate it when the guest comes back? Wow....what's wrong with you?
Never thought luxury can be this wholesome and made with very empathetic people who love their job. I know I will probably never experience this type of luxury but I am so happy for them.
People who love, not loves.
Ahhh, that's so sweet
Never said never. You can one day live that life too I'll definitely pray for you to have it all and more dear 🙏
@@Kidsfun-o3i Your words are so beautiful n encourageing; I wish I could be your personal friend to always receive such kind words 😍🥰💝. ~Suzy~
We can't really say how these people really are. They all look nice and kind to each other because they know they were filmed and they show their best face, but is it always like that? Especially clientele. I imagine many rich guests are snobs who shout out orders or complaints without any consideration for the staffs' feelings.
I worked for three years in a prestigious 5- star hotel in Chicago years ago. We were trained and inspired to serve our guests like this. We were also expected to uphold extremely high standards in our roles. Royalty, celebrities and politicians were the norm. We were instructed never to tell a guest no to any request. Whenever a guest walked past us, we stepped aside and let them pass. We always address them by their last name with Mr. And Mrs. We were not allowed to requests autographs or show any excitement when meeting famous people. It was all about showing class and respect remember bringing products to actress Michelle Pheifer and Justin Bieber. JLo, Mariah Carey are just a FEW of the famous people who stayed where I worked.
This hotel was for years and still is the top hotel in the city. That job taught me a lot about having social graces and being dignified. I would pay to stay there because after staying in mediocre hotels since then, I realize how important it is to feel important and make others feel important.
Is it The Langham, Peninsula or The Drake?
Just curious uf the workers were paid decent there?
What a beautiful hotel. But I have to say that it is the attention to detail and the sincerity of the staff that has absolutely taken me. They make a hotel stay more of a welcome home and everyone is someone important. Well done! Well done!
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
The butler is a kind soul. They are so lucky to have a loyal and dedicated team member.
What I most enjoyed about this documentary is that apparently Claridges, which is defined by its staff just like every business, provides an old school, characterful experience. It's people like the elevator operator and the butler who make Claridges special and would be reasons for me to patronise it as opposed to a more flashy, trendy place. And little touches like the tradition of giving their oldest guest the keys and keeping Sam's personal dog bed in storage for his next visit. They could just give him any old dog bed on rotation with other dog guests, but his own bed would maintain his own smell, even if washed, and make him feel more at home. That's a special touch. Even though its guests are extremely rich, the hotel does not eminate the tacky "Russian billionaire" vibes that are so prevalent these days. Not crazy about that year's Christmas tree with those seedy dolls, that was tacky imo. But Claridges is clearly still a gem.
Yes, those dolls on the christmas tree looked sinister to me
Tacky uCROWnian for the matter...🥳
I was surprised to learn that the lift operator is from madeira island. I'm from madeira island myself. Well the UK has many portuguese people living and working there, and many english people come and have been coming to madeira, for many years. Some retired english folks also come to madeira to live. This Claridges looks like the ultimate luxury experience. I wish I had the means to stay there someday!
I agree! Those dolls looked looked dreadful!
The GM is such a diplomat… Such grace … and good leadership… even with that horrendous questions asking if he wonders when it will be the older couples last visit! I could not believe that question but he handled it so well…
My Dad served his cooks apprenticeship at Claridge's before WW11, enlisted in RAF and returned to claridge's after the war and was there until we came to South Africa in 1955. A great start to his career.
How amazing! Your dad truly sounds like a respectable figure in history.
How could you not adore the Melchor's. Heartwarming to see their 40 years of joy with the hotel and staff. I hope this stunning historic hotel continues to thrive. The staff are the loveliest as they come. They're truly special ❤ Please weathy people continue to stay here 🙏
I love watching documentaries about rich people because every so often you get a gem of a line like "keeper of the lift"
All the luxury helps, but great service is really what makes this such a luxurious experience for the guests. The best managers understand that the following concepts are the key to success: anticipation - empathy - sensitivity - willingness - and no half measures. This is what separates the best from the rest. Any retail or service based business can learn from this model, and it really doesn't cost anything to adopt this attitude. I was a manager for a high end retail chain, and my stores were always the top producers in the region. Every other manager wondered how we accomplished this year after year - they argued that it was the location of the store or some kind of underhanded trick. Finally, I was promoted to a district manager, and then all the stores in the region finally they understood why.
I found the General Manager very interesting to listen to. I thought some of the questions were quite probing, and I thought he answered them very gracefully. I image he is incredibly formidable to work for, but he seems well suited to his work. I think it is key that he says you have to enjoy the work- that recognition shows that he understands the balance of the luxury he serves and the effort needed to achieve that feeling.
I don't why, but I cried when I learned of the gentle lady passing. She reminded me so much of my grandma. Gentle, kind with great sense of humour. Thank you for sharing the inside story. Kudos to the Claridges' staff for their work ethics. A rarity for today world.
Because ur an idiot .. she lived a lovely long life with a husband that clearly adored her & incredible wealth that allowed them for over 40 years to travel & experience complete opulence luxury that most of us will never know ..
@@ancienttways I am not crying for her -- and it didn't matter to me if she was rich or poor. That's her life, not mine. I cried because she reminded me so much of my grandma who I loved dearly and had just recently passed away. She was not rich, but such a kind and warmth hearted person. I am not even sure why you need to call me an idiot as I am not offending anyone - just sharing my sense of loss at that moment.
I adored her. She is the reason I'm not afraid to go grey. I adore her.
@@madeyed2702 i’m sorry for the loss of your grandmother. I get to see my grandmother in two days and I haven’t seen her in over 3 years, I’m also meeting my niece for the first time, she turns three this weekend. Covid stole precious time from us and kept me from going home to visit. I am 41 and extraordinarily lucky that she is still around. I will be giving her extra hugs and kisses from you and your grandmother. You’re very lucky that you had such a wonderful grandmother and I’m sure she would be very proud of you for your empathy and your remembrance of her. Sending hugs your way.
@@MissJellybean Thank you and yes, do give her a huge hug. Time is very precious..
I stayed in a really small family-owned hotel and had the best experience of my life. Far from luxurious but the people working there were so friendly and ready to help, just like at Claridge's!
what's the name of it?
People at Claridge's are paid a tone if money. That's why they act that way. Those at the hotel you where don't. They do it because they really care, while the Claridge's staff are trained to act that way and are paid a lot for it. There is a difference.
Details please 😮😮😊
Thomas is clearly the star of the Hotel, what a superb management skilled man he is!
He left claridges back in 2015, he now manages Corinthia London
The attention to detail, the helpful staff, the hardworking employees. It’s amazing. The Melchior’s going there for 40 years is a testament to how meticulous and outstanding the Claridge treat there guests. Well done.
There are a lot of amazing hotels in the UK. I for most of them had great experiences.
What I liked was the cheery staff. They’d make the stay lovely I’m sure.
U here @KarlRock ? Love ur content btw ;)
Fancy seeing you here
Please boycott this hotel: it is owned by the dictatorial family from Qatar. Apart from all the classics (no freedom of speech, no free press, tortures…), LGBT people are persecuted and women are second class citizens. If all that is not enough, migrant workers from poor asian countries (Pakistan, Bangladesh, Nepal, India…) work there in near-slavery conditions , specially during the construction of the infrastructures of the recent football cup. Give your money to someone else. Javi Caballero (Spain).
The butler was very sweet
@@javicaballero99 You've made your point. No need to repeat it under everybody's comment. So tiresome!
I love the 81 year young model. I am 59 and she has been in my eyes always. What made her famous to me in her later years is her class and dignity and a touch of respectful flirty fun she brings to a room. I also found in this documentary that even though we are talking about somewhere not attainable for your average person, everyone who works there seems so kind and very nonpretentious which is hard to find. In my younger days, I stayed many ni e places but now I realize this is a whole new level. Great job to you all. I'm so impressed with everyone's grace and style. Who knows I'll put it on my bucket list as these are some of my favourite things to do, fly, hotel and great food. Sincerely all the joy to you all in 2023.
She's 91 now, born 1931
If you are looking for a stereotypical image of elegance and class, she's it.
I said “wow” when I saw her, she’s so beautiful and elegant!
I googled her younger pics, I think her looks improved with age! She aged like fine wine.
@@misst.e.a.187 I wonder how she looks now and if she’s feeling any sort of pain, if she’s able to walk by herself. Do you know anything?
This sharing of how each and individual staff thinks, cares, love their customers and their jobs is beyond words. I feels every of their effort. I would love to be in this hotel one day, someday if I ever step into LONDON again.
I thought I would get annoyed watching such a long video about a hotel but the way this video was done and showed the different staff and guests was really wonderful! I watched all the way to the end. Thank you.
I love the manager. So sweet, caring , and discreet.
🔆
Thats what he is paid to do!
@@peterpiperpicksapeck true but some managers at luxury hotel are not.
Thomas Kochs now manages the Corinthia
@@margaretbarclay-laughton2086the conrinthia is fabulous. A bit of a maze down to the spa but gorgeous architecture and interior design.
I gave off a hearty laugh at the night-houskeeper, with her comment about the luggage. Fun but relatable, and have heard it from every housekeeper I've ever worked with.
While I'll never work at a hotel of this level and quality, the passion these people exude, and the dedication to their part in the whole is magnificent. Like the gentleman in the elevator, just magnificent.
Truly stunning example of service and discretion to the guests - whilst caring for the welfare of staff.
“Life is very short. We are only passing through” this film was exceptional! ✨
There is a hotel called the Hayfield Manor in Cork, Ireland, that I'm reminded of seeing this. While they are a 5-star, they charge 'only' upwards of around 100 euro a night but they are just as friendly and helpful. I've stayed there a few times and it's straight up the best hotel I've visited it my entire life. I was once forced to stay overnight without gear because of a canceled flight and not only did they supply toiletries, they had a cocktail waiting for me in my room for my inconvenience and they also made sure to arrange transport to Dublin when my flight was erroneously rebooked to that airport, while all of this was the responsibility and duty of Aer Lingus (but they were just rude to me to boot). They even wrote me a nice card to send me on my way with a packed breakfast the next (early) morning.
Wow!
Just stayed at Claridges in October . This is my second visit to this lovely Hotel. There really are not words for this experience! One of my favorite hotels in the World.
Where'd you stay in the basement lol there's no way I could ever stay there..
You're very lucky 🍀
@@louisianna5524 I know right? There are rooms that are more reasonable than the suite you saw. Another fabulous hotel is the royal crescent in Bath. I was there doing a Jane Austen tour .
Lend me £1m please :D
@@glendagai perfect baby
I would not say it…some people are just getting by…all this luxury is unnecessary…😢😢😢
I have had the pleasure and honor of staying at Claridges, and every single person working there are exceptional, they are kind, polite, helpful, and just wonderful. I love staying there.
Katrina Olson, “every single person there IS exceptional “, not are.
@@judeirwin2222 That's why @Katrina Olson has been to Claridges and yous haven't
Oops did I say yous and not you😆
Related to Olson twins?
@@jo-mp4kx 🤣
@@jo-mp4kxyous be nasty. It was a typo.
Some of the guest's demands are absolutely crazy. Respect to all the staff.
Yes, money buys you self-centredness.
I enjoy videos such as this. I respect the hard work and attention to detail. There is, though, the implication that wealthy and important people are intrinsically more sensitive and deserving of care. I would like to see more of this work ethic everywhere and have kindness and courtesy extended to everyone, regardless of class.
Who is implying the rich are more sensitive and deserving? They may think they are more deserving, everyone knows they aren't but if they can pay up, people will bow to their wishes. That's all. It's nothing new in life. Money will buy you almost anything. If I were rich I would love to treat myself and others to this beautiful hotel at least one night. I am not rich and I am not jealous or bitter that others are. All I care about is that people treat each other kindly no matter how many coins jingle in their pockets.
@@MayThereBeWorldPeace I agree!
outrageous wealth buys sycophants & grovellers
fit for entitled royalty, run by neurotic queens
I would like to see the very wealthy paying more tax.
Carmen is so beautiful at 80 she looks so young. She is so elegant and wonderful. Thanks for showing your hotel.
What an honor & privilege it would be to stay at this hotel. The level of care, attention to detail, pride, and warmth the employees give there is wonderful. I can understand why wealthy guests continue to return to Claridge like the elderly couple at the end. It does seem like a magical place to be at Christmas.
An honour and privilege >??!!
Not an honor & privilege - you just need loads of money. Personally I think it's obscene!
look at the rooms. i know this is an older vid but they have the same appliances as a holiday inn. beyond the decor etc which i wont argue is great, people are just paying to stay because of the name
@@glittervvang8270 ofc name and location
@@glittervvang8270And because it is hospitality of the highest quality.
the lift operator was so proud, he made me proud just watching him.
I've stayed at Claridges and it was FABULOUS. Everything was perfect. The highlight of my stay was seeing Mick Jagger in the lobby!
Now that i kno what its lime im jealous! But glad to still get a glimpse
How very much I enjoyed this. I can't think of anywhere nicer to stay than Claridges, other than, perhaps, with my mother and father again, slipping back into the fifties and our happy (and much smaller!) home with the most wonderful maid who loved us as much as we adored her. The warm affection and respect staff had at this wonderful establishment for their guests made this a very special experience. Long may it all continue. Ultimately, as Thomas the butler declared, we are all passing through.... and life is what we make it.
What a wonderful hotel! The caring staff, attention to detail, and decor make it more of an elegant home. I know they guard their clients privacy, so I am thankful for this glimpse. I shall never be in a position to stay there, but it is lovely to see a glimpse into another world.
A lovely way to experience a hotel is to pop in for a tea or coffee in the lounge. Still not cheap but so worth it
@@doonewatts7155 We did in 1996! We really liked it.
Are you serious? Even if I was extremely wealthy I wouldn't stay their what the heavens for to be one of them and join the privileged ppl that think they are entitled to live in extreme luxury I certainly could and would spend my money on thing's more convenient l and less selfish like giving to the most unfortunate ppl on this planet
@R.I.P GHOST You can do both. I do not have their money, but they have worked hard for it. Who's to say they don't give to the less fortunate?
@@lulusmith4877 Snobbery is a two way street and it sounds like yoy are an inverse snob. Consider how many jobs they are creating both inside the hotel and within London's tourism industry. Ah but the hotel staff aren't paid well enough? If working in hospitality is you thing there is a great buzz to it.
The staff at this hotel seem to have found personal happiness in creating happiness for others and that is so special. I knew nothing about this hotel, even after 20 years in the hotel/restaurant industry, until starting this video an hour ago. I don’t know if I have ever witnessed, in countless hours of personal interactions and videos, such a genuine, welcoming, diligent and happy staff. Hats off!
The staff at this hotel is the best in the business. Ive stayed twice and the service was impeccable, professional, yet kind and respectful. Also must add, the food is out of this world and they have a wine list that will knock your socks off ❤️
Wow what a blessing. Thank you for sharing.❤
Some pretty jaw dropping questions were put forward. Shows how they can keep their cool no matter what. Nice staff!
was shocked myself
The key takeaway for me from watching this is it's the people who make the difference and experience a pleasure. The welcome notes for guests, checking rooms for faults and cleanliness etc. This is what we all want as guests, but unfortunately do not receive. This is why high net worth individuals are willing to pay a top rate for this service.the rooms are lively but its the same old timber, mortar and bricks underneath.
@HR-dz5vu … que quiere usted decir con que abajo hay maderas, ladrillos, martillos ?
This video showcases the impeccable service and timeless charm of Claridge's. It's a place where every guest feels like royalty!
The most important word that can be applied to the staff at Claridges is 'dignified'. Dignity is the overarching quality that is demonstrated right from the General Manager all the way through to the housekeeping staff. Pride in the job is very evident and without pretentiousness. This is in tremendous contrast to the sad and vulgar behind the scenes antics in both The Savoy and The Ritz documentaries. The guests at Claridges also were blessed with dignity quite unlike the 'nouveau riche' prancings of those at the other two hotels. A very enjoyable insight into the work of a prime quality institution. Thank you.
This was so interesting. Almost like a completely different world. It's on the bucket list now. I feel like I could've kept watching and watching.
Massive props to the manager for being so respectfull about every aspect of his hotel, the guests and the documentary ❤ hes clearly wealthy himself but seems to be focused on what matters instead of the money
Is he wealthy? I see he has a lot of dignity and class, that to me is far more important than wealth.😊
This film showcases how wonderful hospitality can be and what level of service and dedication and love for the craft we should strive for at all times.
This was fantastic and thank you to Claridges for letting us behind the scenes :)
Shutup Jim
@@michaela7100 It's not about the rich guests. It's about the people behind the scenes. That's why I'm watching.
@@michaela7100 shut up micheal
Luxury hotels are a sweet treat once and a while "!.
@@gigigiseleworld a treat 98% of people won't ever see a lifetimes of money for
I love everything about the Claridges Hotel. The staff is amazing, their goal is to make their guest feel welcomed, comfortable, and relaxed, and they do a great job of it. Everything is just absolutely lovely from the rooms to the chandeliers, and the food. Wow! Just fabulous. Even Sammy, the Spaniel loves it.
It's sad you think the staff is amazing when EVERYONE should act like this.
@55:03 my heart sank and I actually said “No!” Out loud before the message of her passing was on the screen, I’m glad they enjoyed their visits and I am sure it was likewise, may she be returned to the earth and rest in peace……..
They should totally frame and display her keys with a plaque that says something nice to reflect the hotel’s relationship with her and her husband….
Same! The Melchor's were so sweet and classy! It makes me happy that such caring, humble people like them got to be treated as they deserved. May her memory always be a blessing. And a happy New Year to you 🙏🥰
It really made me sad when that came across the screen of her passing. I wonder it he is still living? 😢
Looks like he passed in 2015 😢
I thought the same thing about the keys. I bet they do something like that. ❤
I'm glad Mrs Melchor didn't pass away at the hotel
I love how high the stakes are and how polite and educated are the staff. ❤ my kind of people
Don’t know whether this was shot pre or post covid, but man what an effort it must take to serve such rich clientele. Such fabulous experiences being delivered with such an interesting staff and the GM has to be the most polite man I’ve seen in 2022. Really glad I watched this till the end.
Looks like it could have been shot sometime in 2011.
It states at the end of the video that Mrs. Melchor died in 2012 so this stay at Christmas would have been 2011
@@vickster4474 got it thanks, my bad! It did had a great vibe to the video.
The attention to detail, price in their work and care of their guests is absolutely exemplary.
I know that Thomas Kochs is now the general manager of The Corinthia Hotel in London as he was on another documentary about Christmas at different hotels in London, and the man still has a great passion for his job, it's admiring to see.
I would love to get into the hotel business, it's got to be hard, but if you're passionate about it, then you can get very far.
The last couple was a delight. They live their couple life in style. God bless them
The staff seem to be very nice and take their jobs seriously. I hope the guests treat them with kindness and respect, and aren’t obnoxious and rude.
Awnnn!!!! This video made me cry! I wondered too when would be their last stay and this was it! What a great memory to have this video made. Thank you for that one person who had the ideia of making this video! Now I want to stay at Claridges and my dreams of staying at any other London hotel are simply gone. The amount of detail and care this staff has with their guests are impeccable and so caring. That’s what makes a trip so special! It looks like a truly great hotel managed by people, and not by a big company… lots of love ♥️
It brought me great sadness to know that dear Miss mechlor Passed away😢
But it also brings me great peace that they enjoyed 16 days as such an extravagant hotel as they had many many many years before❤
They sure did love each other and live the best of their lives rest in peace to both they’re amazing souls
I think the craziest part is how all the staff members and travel agents etc seem well aware of how utterly insane the demands of their clients look like to the average person. They have this smile at times that says "I wish I was making this up". But they truly love the job. Otherwise they wouldn't stay in it.
I love how they provide excellent service to guests, go beyond guest expectations ,you'd feel human touch🥰
The staff's attention to detail and to their guests is exceptional.
It's fascinating to watch, I was thinking that this might have been filmed years ago because of the tv in the room, cellphones that they're using were dead give-aways but the luxurious hospitality truly is timeless. Also, I can tell a fellow Filipino Tita Entrata at 38:40 with her accent most likely from Visayas. I love how the hotel has staff originally coming from different parts of the world yet providing old British charm and hospitality.
2012
It was wonderful watching this video. Claridges bespoke attention to detail of every guest’s needs is what sets them apart.
The excellent service history behind this Hotel and its accomplished, famous, and celebrated guests all combine to form a compelling narrative of tradition and finesse. I thoroughly enjoyed watching this.
Such a fascinating and well made documentary that is highly under viewed. People focus on cost but it’s the beauty and pride of such luxury from the service to the accommodations that is most amazing to me.
The beauty, pride, luxury, service and accommodations, are because the cost is so high.
"You have to like people and you have to like to serve."
What would happen to the world if we all would live this mantra!
Ask a politician! 😅😅
What a beautiful hotel and such hard working staff ,I hope guests appreciate everything done for them and treat the staff with respect they deserve.
That was an utter delight to see the way the Hotel looked after its special guests! I think some things should be private to Claridges personally, as that is their choice to put up the Christmas decorations to please all it's guests! Well done to the Hotel!
In business every showbiz sells, they are showing everything for a reason
Out of all the hotels that I have stayed in, Claridges is still the best place to stay if money is no object. To be fair I last went a couple of decades ago when it was actually a lot cheaper to stay there than today relatively speaking, but still it was amazing.
Luxury, is ultimately a state of mind. Even in the most meagre of circumstances, a beautiful smile, a rustic decoration of found objects, signifies the luxury of the human spirit. Claridges sets an example for us all in which to aim.
You know they do all that only because you're loaded with money, right?
@@lepetitchat123 I think you completely missed the point of the comment
how much did they pay you to write this comment?
Amazed at the staffs personalities, all so warm, loving and caring. Nice to see it still happens.
It still happens, but only at 6000 GBP a night hey …🧐
@@shraddashradda yea, money makes the mare to go
Money talks as they say…ummm
Part of the gig!
I love how the staff meets and discusses all the plans to be completely organized.
I was so impressed by this documentary. The entire staff is so professional and truly care about their job. Thomas, the butler, the head of housekeeping, really added another layer of perfectionism and character. Thank you, Claridges, for letting us pop in..
What an awful, tacky question about the older guests, “Do you ever wonder when their last visit will be?” The manager handled the cheap tawdry question very well.
Ye that was tactless.
So cringy! He definitely handled that well. I would’ve ended the documentary right then and there.
@@jj1106 I had the exact same thought, that would’ve been the end of our conversation!
so true, also when she asked the butler if he got jealous. All her questions were quite dumb and only referred to money
@@nosecomosellama Indeed. Some people are pretty superficial and can't see 2cm past their own face.
I worked in a certain luxurious London hotel when I was a student. It’s an amazing world and it taught me so much about life, and human nature let’s say….
The staff really go above and beyond but I wouldn’t say the rooms look worthy of the price
Agreed rooms don’t look great
This is ten years old to be fair, however even still I'd absolutely agree.
@@CelineRazavi you obviously are used to new money dwellings. This is what stately homes Lok like whether you LIKE it or NOT it's called CLASS.
The rooms poppy are based on the art deco aristocracy of a particular period.
The hotel exudes class, it exudes old money and this is it's charm.
It's old money ( inherited wealth) decor and taste. I like it. New money rich people have different taste.
I have enjoyed staying at Claridges numerous times and always outstanding. I never thought it to be too expensive really, unless you are rich and take a special suite of course. At the same time as this was filmed I was paying 225 sterling a night with full English breakfast included. I have stayed in many American hotels in big cities and paid 500 usd a night for a vastly inferior room and then paid 70 for breakfast.
The impression given by the film was that it costs thousands of pounds to stay there even in an ordinary room, so thank you for correcting that impression.
Great insight into this luxurious world. Well run, extra attention being paid- it’s definitely a modern palace. Going out of their way to remodel rooms for a short stay. For anyone wondering, Thomas Kochs is now in Corinthia London and is doing well. And that couple was just so lovely.
Oh I wonder why he moved hotels!
Does anyone else feel the irony of U2 staying in opulent luxury, then telling *us* little people to give more to charities.
BONO is a lying hypocrite
I have never ever liked that band. Tiresome posers and more recently hypocrites.
But they probably give to those same charities.
I expect that, I was more amused by the chief of staff pondering how to address him, "The Edge" or just "Mr. Edge?" Since his name is actually David Evans, I'd probably just call him Dave but that's probably why I don't work in a place like that.
Absolutely. Spend your wealth how you like, but don't expect those without to give.
I would love to stay in this hotel. It has a spirit a soul an history, I don’t like hotels in glass buildings. Claridges staff look like it’s a family , nice to see that
I like that too. I just wish I could afford to stay there!! It’s so beautiful!!
@@samanthahadwin You can afford of course! save and make it happen
waste of money
@@TokitoRen5633 Its once in a lifetime and then save again for another experience ..
As do most of the other London hotels not to be outdone, the savoy, the Ritz, the Langham etc
Bless. What a lovely elderly couple, thank you Claridges for giving them wonderful memories ❤
Absolutely wonderful. No detail misses when guests make their request. The ambiance is exquisite. Floors are beautiful, and Christmas decor is marvelous, having decorators like John Galliano, we expect something quit special. Congratulations for all those years of magnificent service. Luxury still available for those who can afford it, and they expect perfection, hospitality, comfort and privacy
I am glad I watched the entire documentary of the Claridges Hotel. I learnt a lot of values one can offer clients. Ultimately it’s not the cost but the value a customer gets and become a client. Amazing viewing, and I hope I will be fortunate to stay there as a guest to experience this high profile tradition they offer their clients. 👏👏👏