My Brand NEW Hermes Bag Just BROKE! 😩 WIMB Gone Wrong 😭

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  • Опубліковано 14 лют 2023
  • I had planned to make this video about “What Fits” in my brand new Hermes Bride A Brac Toiletry Bag in the PM size… 😔 AS I was filming this, the snap button on my bag FELL OFF… How can a brand new bag be defective??
    I am not an Hermes VIP by any means, but I have been shopping with Hermes at the same boutique for around 7 years… This Bride A Brac is my very first Online Purchase… 🥹 This has NEVER EVER happened to anything else I’ve bought from Hermes. I buy everything directly from the boutique with the exception of one bag… 😳 I truly hope that this is a one-off accident, and that it will not happen happen again…
    WHAT would you do? Return? Exchange?? Ask to get it Repaired?
    Do you think this could happen to another bag? Or I just got unlucky?
    Please let me know! ❤️
    I will keep you all updated on how Hermes resolves this issue!
    Unboxing Video:
    • My First HERMES Online...
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    Hi there! I’m Kiki! ☺️💕
    I make videos about Fashion, Lifestyle, Unboxing’s (LUXURY and just for fun) etc!
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    IG: xkikiki.
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КОМЕНТАРІ • 28

  • @xkikiki
    @xkikiki  Рік тому

    WHAT would you do? Return? Exchange?? Ask to get it Repaired? Do you think this could happen to another bride a brac bag? Or I just got unlucky? Please share your thoughts! ❤️ Kiki

  • @twinningwiththevys
    @twinningwiththevys Рік тому +2

    Oh no! Totally return! 😢 We have to be careful with that snap now. Thanks for the informative video. ❤

    • @xkikiki
      @xkikiki  Рік тому +1

      Thanks guys!! I did end up exchanging it… thank goodness! I know right?? Now I’m going to be extra careful with my new one too 😥😥😥 ❤️ kiki

  • @fabulousirene
    @fabulousirene Рік тому +1

    Omg, I can’t believe it happened. I bought blue one but I haven’t used it yet. Definitely bring it to H. Thank you so much for sharing darling. You have a beautiful channel and did an awesome job. Just joined. Have a wonderful day darling 😘🙏

    • @xkikiki
      @xkikiki  Рік тому

      Hi Irene thank you so much for subscribing! I’ve been subbed and following you for a while now! Hehehe 🤭 I love your shopping vlogs and also when you show your collection/chatty opinion videos etc! 😁 I’m hoping it’s just bad luck - knowing Hermes they will definitely handle it well I think! 🙏 Have a wonderful day too Irene ❤️ Kiki

  • @moonesse
    @moonesse Рік тому +1

    Omg Kiki I'm so sorry this happened to you 😭I loved watching your unboxing on this bag and started falling head over heels for it as well. Hoping that Hermes resolves this for you soon ❤
    Sadly I just got mine in the mail today (in the small wool version) and it was ALSO defective. I noticed that the handle was bulging near where the strap connects to the case (near one of the buttons). When I looked closer I was shocked to see that the strap wasn't even fully attached to the case! I could see the two raw ends of the case just sitting there underneath the strap and I just couldn't believe that it could pass a quality check even just as a toiletry bag.

    • @xkikiki
      @xkikiki  Рік тому

      OMG no way 😱 I seriously can’t believe this happened to someone else…. I can’t even imagine how they could miss a loose strap!! I wonder if it’s because they’re rushing production that their more popular fast selling lines (eg. Bath/toiletry) is getting rushed passed quality control?? Either way that’s not acceptable, and I know Hermes isn’t impervious to all - but somehow I still am so shocked this has happened - so soon and to the same product?!? What’s with that?? Even if it is “just a toiletry” bag - the price is by NO MEANS cheap… There needs to be a high standard Hermes is held to or else who would buy all their products?? I feel like some of us, at least myself, buy Hermes because of the trust we have regarding Hermes famous quality in all their products not just quota bags… What are you planning to do??? Return? Exchange?? Let me know!! Thank you for sharing!! 😳 ❤️ Kiki

    • @moonesse
      @moonesse Рік тому

      @@xkikiki Have you gotten word back on your bag? 😭Sending you all the best wishes ❤Yes I really couldn't believe my eyes either, I'm just shocked that these could get through Hermes. So strange that we both got bad ones around the same time, and I had seen so many bags available on the US site this week (though I only noticed one quantity of the wool version while I was checking out). Hopefully we were the only ones who got the flukes, but I'm not feeling reassured about this. I sent them an email with some pictures and will be sending it back for a return. I just happened to order the orange canvas one a few days ago, and will update about the quality of that one once it comes in next week!

  • @amyslifestyle08
    @amyslifestyle08 Рік тому +1

    Oh no! Sorry to hear this. Better to bring to hermes store.
    Its disappointing if its broke easy. TFS

    • @xkikiki
      @xkikiki  Рік тому

      Yes definitly!! Thanks Amy!! 😭 ❤️ Kiki

  • @Orangeboxholic
    @Orangeboxholic Рік тому +1

    Oh no... I have been looking for this style but my local boutique always sold out.. Hope Hermes can replace a new one for you, It's super cute little bag. Let us know how it goes 💕

    • @xkikiki
      @xkikiki  Рік тому

      Right?? They always sell out pretty quickly!! I did end up exchanging it, new video is up if you’re interested, thank you so much for stopping by to comment! I do love the bag it’s a good price point, holds a ton, and in my opinion is super duper cute 🥰 ❤️ Kiki

  • @DaniOchannel
    @DaniOchannel Рік тому +1

    Omg! 💔 Hermes is not invincible I guess. Take it back and give us an update ❤

    • @xkikiki
      @xkikiki  Рік тому +1

      Sadly, they’re only human… shocking as it is HAHA 😱 I will indeed bring it back and update you guys!! Thanks Dani! ❤️ Kiki

  • @elenafell
    @elenafell 10 місяців тому +1

    So sorry this happened to you!!!

    • @xkikiki
      @xkikiki  10 місяців тому

      Absolutely a shock, especially because it happened while filming LOL 😂💕 kiki

  • @majanice
    @majanice Рік тому +1

    oh no, i have used my bride a brac for awhile and this hasn’t happened. Take it to Hermes and maybe they can repair it. It’s probably just your bride a brac. I have 2 I use all the time and i haven’t had an issue. it’s a cute grab and go pouch and carries a ton that’s why I love it!

    • @xkikiki
      @xkikiki  Рік тому +1

      That is SUCH a relief to hear!! Especially because I LOVE the style, so cute, great price point, holds a ton - I wanted to start collecting in a few different Colors and sizes!! I was thinking the same thing… Just a weird stroke of bad luck - I literally got the ONLY lemon 🍋 Hermes has made HAHAH… I should buy a lottery ticket 😂 Thank you so much for sharing with me, you’ve definitely relieved some of the worries I had about getting the Bride a Brac again!! ❤️ Kiki

    • @majanice
      @majanice Рік тому +1

      @@xkikiki i want to collect them all too! so cute grab and go little bag. I normally would put a twilly on the side , you can even hang rodeo or any bag charm. I love mine . Hope Hermes will help you with the hardware issue . Take care

    • @xkikiki
      @xkikiki  Рік тому +1

      @@majanice Wonderful suggestion, twilly or rodeo/bag charm would make it super cute too when you want it to be a little more “H”/extra hehe 😉 Thanks for letting me know darling ❤️ Kiki

  • @arcilimccauley2113
    @arcilimccauley2113 Рік тому +1

    Oh no! Just got mine. But, I’ll return it. Thank for review.

    • @xkikiki
      @xkikiki  Рік тому +1

      Oh no! Please don’t return it if there is no defect in yours! 😭 Of course, the choice is yours entirely - but I know how hard they are to get and if you really love it you should keep it! Hermes will definitly stand behind their product if it breaks/has defects, and I’m guessing mine was just a fluke or bad luck! 😱 Let me know what you decide to do I hope you consider keeping it as I truly love the style/look of this bag!! ❤️ Kiki

  • @glamluxbykeyla
    @glamluxbykeyla Рік тому +1

    Oohh no 🥺 I’m sorry 🥺

    • @xkikiki
      @xkikiki  Рік тому

      Thanks Keyla… It’s definitely not the end of the world… But still… A huge bummer because I REALLY loved that Bride A Brac bag in that specific material and color combination too! 😢 Thanks for taking the time to comment ❤ Kiki

  • @user-oi5bh8vm2u
    @user-oi5bh8vm2u Місяць тому

    ery beautiful sack and. Thanks for helping to make this beautiful video for us #LUYBAG

  • @McfaulStooks
    @McfaulStooks 3 дні тому

    I don’t miss a day a week 😍#LVGUCI 😍This show.

  • @Jenn888
    @Jenn888 Рік тому +1

    Yikes! And you were so happy to get this; I can't believe it. See if you can find some reviews online about this bag - who knows, maybe someone else had this happen . I definitely think you should contact your SA and see if they can at least exchange it for you, if you don't want to return it.

    • @xkikiki
      @xkikiki  Рік тому +2

      Right?!? My long awaited favorite combo too!! Grrr 😖 How is it that I get “lucky” in this way?! In all my years buying Hermes this has never ever happened 😱 I would prefer exchanging it indeed, because of how hard they are to get - but knowing Hermes… Highly doubt they will have any in stock - but maybe they will take pity on me and throw me a bone HAHA 😛 ❤️ Kiki