The olide came off and was hanging. My husband installed it again but tried reprogramming it because it keeps continuosly opening and closing. Help what to do to stop the continously opening and closing.
Do you remove the strike on exterior applications as well? Seems like a good product but it's strange to me that there is no strike hardware integrated into the system to release the door when the call button is pushed.
Hi, you can add a electric strike, when there is open signal, the strike will release. You can refer to the strike below: www.olidesmart.com/collections/door-lock/products/olide-electric-strike-for-automatic-swing-door
We would like to install this in our restaurant. However, we have negative pressure issue in our restaurant. It means we need to push harder when we open the door manually. In our case, can we still use this automatic door opener?
Hi dear, There is no switch to turn off the sound from the controller, you can open the cover, and find the buzzer, drop some glue in, the buzz sound will fade or disappear.
Mine is working fine except when I put the cover on, then the remote control fob no longer works except when it is only a couple feet from the opener. I tried replacing the batteries in the remote control but it still doesn't work.
Hi dear, Please try to pull out the antenna inside the controller(open the side cover of the controller); if the distance is too far, or blocked by the wall, the signal of the remote control will not be good. If you still have problem, please contact with us: tech@olideautodoor.com
@@OlideAutoDoor What's with this "Hi dear" stuff? I am buying this for a customer but these responses from the Olide are making me a little apprehensive.
Hi dear, can you please send us a video? Let's check if there is any problem with the installation size. And please confirm whether the opening time is adjusted to infinite(or pushed the open button on remote), the door will keep open; Also please check if there is PIR sensor or microwave sensor installed.
Hi, the door opener itself dose not including wifi smart function, so you can not set it with your phone if you only have the door opener; If you want to control the door by phone, you can add a wifi remote. www.olidesmart.com/collections/spare-parts-of-accessories/products/smart-wifi-rf-remote-control-os1002
Hi dear, Yes, it can be programmed. You can adjust the hold open time "OT" to "--", the mode will change to: press button once to open, press again for close; Or you can press hold-open button on the remote control, the door will keep open, until close button is pressed.
Hi, Is there a number in North America I can call? I've installed the door opener, but I am having issues with the configuration and connecting the wireless push button and remote fob. Thank you! - Yoeri
Hi, I just sent you email of the tech number, and here is a video for reference on how to pair the remote fob to the door opener: ua-cam.com/users/shortsGt_3999-yAU
Hi Dear, Can you please send us a video to confirm if there is the problem on installation? There are some reasons cuased it keeps opening and closing. 1. The installation angle or size is incorrect; 2. Door opening direction is opposite; 3. The hold closing force is in a low value, please try to increase the closing force, and see what happen.
MADNESS! I have invested at least two DAYS in trying to get this piece of junk hooked up correctly. Insanely complex and badly written manual, evidently done by a team of engineers on acid. Video JUMPS without showing how they did some vital steps. Crazy. My wife NEEDS this door for her wheelchair. VERY frustrating.
Hi Dear, Can you please tell me which part you don't know how to do? We will help you solve the problem, and you can also call the tech support for help. Best regards, Olide
@@OlideAutoDoor This is insane. We had to BEAT the slider brace loose from its cover with a HAMMER. Now will not fit back on the brace which we attached to the door. Then we had to BEAT the swing arm ONTO the notch in the rotator axle with a HAMMER. Now how do I program the remotes?? NO instruction whatever. None. Please advise.
Im at the step of programming but when i power it on the shaft just keeps spinning and wants to rip the arm off the door. How do i get it to stop spinning so i can program it???
This is way more complex than one would imagine. I'm always stunned how anyone manages to start manufacturing products like these.
I’m installing one of these tomorrow! Hoping it goes smoothly, still need to find a longer power cord.
Your video is dead on helpful! How or where can I get the spacer? The arm is hitting the door trim like you encountered on the push arm install.
The olide came off and was hanging. My husband installed it again but tried reprogramming it because it keeps continuosly opening and closing. Help what to do to stop the continously opening and closing.
Do you remove the strike on exterior applications as well? Seems like a good product but it's strange to me that there is no strike hardware integrated into the system to release the door when the call button is pushed.
Hi, you can add a electric strike, when there is open signal, the strike will release. You can refer to the strike below:
www.olidesmart.com/collections/door-lock/products/olide-electric-strike-for-automatic-swing-door
We would like to install this in our restaurant. However, we have negative pressure issue in our restaurant. It means we need to push harder when we open the door manually. In our case, can we still use this automatic door opener?
probably going to need a better opener
We have one all set up working good for opening but closing it doesn’t stop and about rips the opener off the wall. No idea what’s going on. Any tips?
Hi, Can We use it without the buzz sound? Thanks
Hi dear,
There is no switch to turn off the sound from the controller, you can open the cover, and find the buzzer, drop some glue in, the buzz sound will fade or disappear.
what if the door frame is not even and how to adjust the 1.18 inch distance from the door opening?
I'm installing a DSW-100N, it's basically the same unit, but the motor spins constantly with power on. Is this thing defective?
No, If you don't have it mounted on the door, a direct test motor is what will turn. You can try mounting it to the door.
My second small remote control stoped working. Red light is turning on, but not working. Any idea?
can you send a link on sequencing a double door with wireless buttons
I can't seem to find any information on installing the electric strike that goes with the automatic opener. Please help.
Mine is working fine except when I put the cover on, then the remote control fob no longer works except when it is only a couple feet from the opener. I tried replacing the batteries in the remote control but it still doesn't work.
Hi dear, Please try to pull out the antenna inside the controller(open the side cover of the controller); if the distance is too far, or blocked by the wall, the signal of the remote control will not be good.
If you still have problem, please contact with us: tech@olideautodoor.com
@@OlideAutoDoor What's with this "Hi dear" stuff? I am buying this for a customer but these responses from the Olide are making me a little apprehensive.
What would happen if the unit lost power when the door is closed ? Will it still open ?
Hi, if there is power off, you can open the door manually.
Can you manually open the door when the device is on? If the patient entering the store is not handicapped.
Yes, it can be operated manually, the force can be adjusted.
This is very good video
Every thing is in & set & it opens it even opens on it's on but it won't close I've tried every thing what should I do now?
Hi dear, can you please send us a video? Let's check if there is any problem with the installation size.
And please confirm whether the opening time is adjusted to infinite(or pushed the open button on remote), the door will keep open; Also please check if there is PIR sensor or microwave sensor installed.
I have the same opener but can not set it up with my iPhone. Do you have any advice.
Hi, the door opener itself dose not including wifi smart function, so you can not set it with your phone if you only have the door opener; If you want to control the door by phone, you can add a wifi remote.
www.olidesmart.com/collections/spare-parts-of-accessories/products/smart-wifi-rf-remote-control-os1002
Can the Wi-Fi be used as well as wireless push buttons that was included in my box?
Can the door be programmed so it does not auto shut?
Hi dear,
Yes, it can be programmed. You can adjust the hold open time "OT" to "--", the mode will change to: press button once to open, press again for close; Or you can press hold-open button on the remote control, the door will keep open, until close button is pressed.
Building code says that commercial doors need to open a min. of 100 degrees to allow for unrestricted egress.
Got a error code 4 won’t get out of it
Hi, Is there a number in North America I can call? I've installed the door opener, but I am having issues with the configuration and connecting the wireless push button and remote fob. Thank you! - Yoeri
Hi, I just sent you email of the tech number, and here is a video for reference on how to pair the remote fob to the door opener: ua-cam.com/users/shortsGt_3999-yAU
It keeps opening and closing on its own , what am I doing wrong , it keeps cycling
Hi Dear,
Can you please send us a video to confirm if there is the problem on installation?
There are some reasons cuased it keeps opening and closing.
1. The installation angle or size is incorrect;
2. Door opening direction is opposite;
3. The hold closing force is in a low value, please try to increase the closing force, and see what happen.
Great!
I have one installed but now the arm seems to be trying to move 360 degrees. I don't believe anyone messed with the settings. Any idea what's wrong?
Hi Dear, can you please send us a video for the door opener? I guess there is a problem with the install location.
Okay, I made a video of what's going on. Thanks for the help! ua-cam.com/video/ToLhEkd_UZE/v-deo.html
@@OlideAutoDoor im having the same issue, any fix?
Olide push
MADNESS! I have invested at least two DAYS in trying to get this piece of junk hooked up correctly. Insanely complex and badly written manual, evidently done by a team of engineers on acid. Video JUMPS without showing how they did some vital steps. Crazy. My wife NEEDS this door for her wheelchair. VERY frustrating.
Hi Dear,
Can you please tell me which part you don't know how to do? We will help you solve the problem, and you can also call the tech support for help.
Best regards,
Olide
@@OlideAutoDoor This is insane. We had to BEAT the slider brace loose from its cover with a HAMMER. Now will not fit back on the brace which we attached to the door. Then we had to BEAT the swing arm ONTO the notch in the rotator axle with a HAMMER. Now how do I program the remotes?? NO instruction whatever. None. Please advise.
@@dennisporter9361 Hi dear, Can you please tell me your email address? So that we can better confirm the problem and help you to solve.
Olide programmer
So unprofessional.
Im at the step of programming but when i power it on the shaft just keeps spinning and wants to rip the arm off the door. How do i get it to stop spinning so i can program it???
Olide push