The thing is, if you have never worked in hotels, you don’t know all the crazy sht that happens in hotel rooms. It can get wild, so it is our job to keep the guests safe.
Absolutely. A few years ago, a local (small town, urban population < 100K within a 50 mile radius) hotel had a housekeeper drug inside a public bathroom and raped. 9am, ground floor and within forty feet of the front desk.
I had a coworker get attacked recently even when she was leaving the hotel. She didn't even have time to call for help, was just outside the back doors to the hotel which lock... Yeah, the world is crazy.
Yeah at the motel that I'm at they're drug addicts, prostitution, and homeless people around. But what they do happens behind doors. But I know what they do from what they leave behind, so I've only seen less than a fraction of the stuff that goes down
@@duckster313- She was (omg!) dragged into a bathroom and raped or she was drugged and raped in a public bathroom? Either one is horrible, but which was it?
A stalker does not have to break into your room. He can hang back out of sight of the door peephole and jump you as you exit. Or find a place somewhere between your room and the exit to jump you there. No respectable desk clerk ever announces the room number of a guest, single females in particular.
But a stalker can also do that without overhearing the receptionist saying the number, by simply following the guest from the elevator towards their room.
Sorry to make this about gender but why say females in particular? Did you know a higher number of female stalkers and kidnapers get away with it for this very reason? Im not trying to sound salty or start anything so im sorry i just have some issues, and wanted to double check you weren't implying they needed more care then men. This isn't a oh don't treat women like babies more like please treat men with just as much safety in mind, and please remember women can be just as dangerous. Again sorry if you already knew or this was annoying, i just it's complicated.
@@Starkardurok this is irrelevant but for a second when I started reading your comment I thought the beginning said “being a stalker myself” I did a double take ☠️
@@purrtycatinthebox5426this is of course correct, but they say mostly women as it happens mostly to women. Men may be kidnapped and the kidnapper get away with it more, but the female cases are way more common as females are typically easier targets than males. Of course men should be mentioned too but females more frequently have to deal with this situation, hope I helped clarify (Also I'm not the person who made this comment just saying what I believe they intended!)
I had this happen to me. But it was the guest that looked behind her, and saw men she didn't know. She slid the keys back to me and told me to change her room number make new keys and not to say the room number out loud. I did and apologized. I never did that again. A few years after that it became standard new hire training. You live and learn.
I had a woman stalking a male guest. She kept trying to get into the hotel behind other guests coming in. She succeeded with one and started knocking on random doors trying to find that man. I ended up having to call the police and the next day, she graffiti'd the guy's truck.
Not the same as stalking, but had an instance of a coworker getting fired because they told gave the room number and keys to a wife that was 'worried for their husband' and he was cheating (as expected) and it was this huge blow up in the middle of the day.
@@bregam6915 15 years in the industry and I've had tons of cheater's SOs call or come in asking for info. I've heard every excuse in the book to try to get their room number.
The manager was remiss in not explaining *how* it was unsafe, for two reasons: 1,. The employee will do a better job watching out for guest safety (not just in this one way) if she's told all the ways that guest safety can be (and has been) compromised by malicious people), and 2. It'll help her get past her current feeling that she got in trouble "for no good reason". She'll be a better employee once she sees that the fuss actually makes sense, she won't harbor resentment and she'll have more trust in (and be more likely to follow) the other rules that may not yet make sense to her. So don't merely threaten her job, tell her some of the horror stories.
I would guess that she would have heard and learned this is training…safety for others -and self- is usually the first thing you learn at any job. I also guess that this creator didn’t have time to for the “manager” to give the “employee” an explanation and let us make the inference (most would take longer than a minute to present). That being said, it would be good if she did a whole series on how to be safe (especially as a single woman) when traveling. And how to advocate for yourself when you don’t feel safe/your safety is compromised when…particularly in hotels. I imagine she could extend that to airports, metro stations, etc.
As a woman who has had to run away from an abusive husband, I cannot stress how important it is to respect a person's right to privacy. My ex husband was extremely violent and was excellent at stalking me. Never assume other people's needs come from a selfish place.
In healthcare I used to only give parents information pertaining to their children if they were identified by name on the release of information form in the patient's record(in over the phone scenarios). It made sense to me because I could easily conceptualize a scenario where the other parent might have limited access for a reason, but the number of people who would fight this with such vitriol was astounding. One woman even claimed I was sabotaging the institution of marriage.
When I worked at a hotel, we actually had a guest in danger. One of the housekeepers didn't check if the window was shut and someone came through it. She was so scared she stayed still in her bed and when the guy went out through the door she slammed it right be hind him. Needless to say us housekeepers got a serious talking, to don't know what happened to her, probably got fired.
@@animallover4419That doesn’t mean she didn’t open the window… Besides, she would have been aware it was open, and would have closed it herself if that was what she wanted…
We had a guest stalking a housekeeper once. Kept following her all over the hotel being creepy and sexual with her. She told the GM who did nothing. The housekeeper then came to me and I put a stop to it. I spoke to the new GM the next day about it, and she stated that HSKP should expect it because they are women with curves. We had a good crew of long term employees, all 2-7 years at the property, which if you work in hotels know that is rare in itself. Not a single person works there anymore, including myself. Best part? This was a corporately owned Hotel. HR knew about what happened and did nothing. Regional knew and did nothing. Turns out the new GM was friends with the Vice President or something...
If the front desk ever asks if you will need an extra key, always say yes. They may just say “here are your keys” now, but if I had to travel alone, I always said I needed two keys to make it sound like I was expecting somebody.
There's a case where a guy, not even a guest at the hotel, was in the lobby bar flirting with a woman who was a guest. She wasn't interested. The next day he came back, found her and continued flirting with her. She told him to eff off. Later she went to her room, locked the door and put the chain on. This guy managed to find her room number from the front desk, went up with a new key card, but since the chain was on he couldn't get in. So he went back to the front desk, and they sent up a janitor with bolt cutters to cut the chain so that he could get into "his" room. He raped her. Not once did any of the hotel staff ask for ID or confirm that he actually was a guest and that that was his room. Yet he was given a key to a room buy just saying he had lost his key. Not even when the safety chain was on was this questioned. The hotel denied everything and refused to take any responsibility. This ladies and gentlemen, is why safety is and always should be everyone's #1 concern.
That's an extreme example of hotel incompetence. Simply overhearing her room number didn't get him in, the hotel freely gave that info out, gave him a key without authenticating his identity, and finally bolt cut the chain again without even considering how a guest could have left the room with the chain on. The last part absolutely should not have happened.
I just got back from my annual anime convention at a water park. I'm a cosplayer. I've had 4 stalkers that I've made Police reports against, one of which I got an order of protection. I don't even enter my room if I'm in costume and people are around. I'll have my husband scan his room key or knock. But I won't let people know which of our room block I'm in. Nor will a lot of the girls in our group. We like to travel in pairs and block off which of us is actually scanning the key on a room because we try to avoid incidents. Our group is large and known for party safety and particularly safety of female or female presenting people in large settings and I would freak out too. This year I actually had relatively few incidents. I was in my most physically fit body, but I'm also older and now that I have more flexible income I rent out a lot of private spaces for my group because I don't want to be worrying about people groping me while I'm just trying to exist.
I think I was at that same con and it was the worst hotel experience of my life. We let a friend of a friend crash Wednesday night and he broke in after he was told to leave. Had a second possible break in (I was in the bathroom with the door locked, no way in hell was I going to confirm) from an exceedingly angry man who was yelling about getting escorted out of a room party by police. Next day, leaned on the door while trying to get the wrist band to work and it. Fucking. Opened. My hotel room's door had not been closing properly maybe like... 80% of the time through Sunday. Glad to read about the precautions you were taking, I don't trust this hotel or many of the attendees one bit
@@seanathanbeanathan I'm so sorry to hear that. If it's the same con I will say that there's definitely a lot of security that needs to be improved. In general my group learned from experience. It's not fair that the latest learning experience left me and another friend paranoid and traumatized, but I can't change the past. I'd love to say this con is perfect, but my ability to enjoy it comes down to my ability to be able to pay extra to enjoy it and that's not right. It's something that I wish it hadn't come to, but it did. And I wish more people were as angry as I am when I am mistreated. I have to acknowledge that I have a lot of privilege in particular frequent bookings at these cons so hotels are more willing to bend over to appease me when things go wrong.
This is exclusively American thing. I worked in hotels in Europe for several years and we just said the number out loud, plus people had the number on the key and let it on a table for room charges.
We don't deliverypeople (uber eats, skip, doordasher, etc) deliver to rooms anymore because some years ago a stalker dressed up as one to harass a guest
I was trying to escape my abusive ex wife and was staying at a hotel, I told nobody where I was, she called every hotel until she got one of the staff to just tell her what room I was in, I even used my middle name first with the receptionist, that was one of the most horrifying unexpected door knocks I ever received.
@@teresaellis7062very true ! I agree !! People have gotten way too comfortable, being assholes to other people on the internet because, they think they are able to get away with it . What I’ve learned what they’re saying to you , at the end of the day , is just a projection of themselves .
I love when I hand them their keys say "okay you're on x floor, elevators are to your left" and their IMMEDIATE response is "ROOM 402 GOT IT THANK YOU" as loud as they can 🙃
I recently went to a hotel in Boston and the front desk worker kept asking for my room number when I brought up a minor request. I was kind of in shock that she asked me at least 3-5 times and I was supposed to respond out loud. I didn't want to be that annoying guest and not many people were in line so I said it, but I was staying alone that night for the first time in years. Even the hotel app allows for the room number not to be shown on digital keys. My anxiety was manageable afterwards but I definitely locked my door and checked for people every time I entered or exited my room.
She was definitely not overreacting. I work in a hospital, someone called and asked if a coworker was working that day, I said I could not give out that info and they got annoyed. I didn't tell them because I had a coworker who had a stalker and someone called they said yes she's here and when the women came to the phone no one was there. He knew she was at work and not at home so he went to her house and broke in. Another time an abusive ex, would wait outside when he know his ex was working after calling to ask if she was working. He was banned from the hospital except for the ER & security knew to watch for him there.
That makes sense if you have a random schedule, but a lot of people work the same shifts, same days, and park in the same spot for years on end. It seems like most people don't have issues with being stalked. Also, if someone called my work on my day off and said "hi, is Hanna available?" They would literally be like no, she's not here.
Room number should not be called out. I also think it’s terrible that we have to say out loud our date of birth and address out loud to the receptionist at the Dr office
I’ve always told the women in my life, if they’re asked for personal information, for a legitimate reason, such as DoB, address, etc, to ask for a pen and paper, then write it down for them. Nobody has ever had an issue with it. ✌️❤️ ✌️❤️
A friend of mine has a small laminated card with her name, dob And address with one line that says I'd rather not read this out loud. She carries that tucked in the back of her purse. She tells me she's never had to actually read any of that out If somebody was to steal her purse that information's actually pretty easy together with what else is in it. This just puts it in one place where she can show it
I have never had to speak my home address at the doctor's. Date of birth, yes. They love to ask date of birth every time you turn around... And I have no problem speaking it. Everything else is covered on the bits of paper you have to write answers to medical and related questions on. Even the SS# is written, not spoken.
The actual fun thing at the doctor's, if there's a procedure, they tag your wrist with a rather visible tag that states name and date of birth. And they still keep asking for the latter - weird, eh?
@@cottoncandiez8872 It falls under the privacy act. Giving out room keys or even room numbers can compromise safety. If a crime is committed due to negligence, the hotel can be held responsible
@@1anastudentyou're completely wrong on this, firstly I've worked at a ton of hotels over the years. This isn't policy anywhere I've worked, or even in the franchise agreements I've read when I was a manner. Secondly, you're allowed to say room numbers out loud, there is no expectation of privacy in the lobby of a hotel. For the purposes of law it's considered a public place. In fact someone could look over the shoulder of a guest to read the room number, and the only thing the hotel could do is them to leave. Stop giving out bad information. While making keys for ppl is only allowed by the guest who's on the room and by authorized people. The only times I've had limits saying information out loud was when we had abuse victims come in, and that was prearranged before hand with strict notes about those rooms.
Since when, because most hotels I've stayed at have not only said the room number out loud but give you directions to the room. Never thought twice about it other than the possibility of someone being able to charge stuff to my room with that info.
My husband's extended family does a reunion that completely rents out a hotel and sometimes overflows into 2 other hotels. Our events are not at the hotel, but except for midday events on the weekend we're all over the hotel and only families with napping kids are in their rooms. So the first time I went to this event over 20 years ago, when I checked in, I asked if my sister inlaws had arrived yet and the front desk said they hadn't and they couldn't tell us if we were near them, but that they were expecting them within the hour. And then my husband said, well I guess I can't ask about my parents and the clerk said, "well sir if your father has the same last name we can check, but your sisters don't have the same last name." He told us that my inlaws hadn't arrived yet, but he told us their room number and that it was directly accross the hall from our room. the manager overheard him and walked away from a customer to let him know he can't announce room numbers. and the clerk, said but they have the same last name and the manager told him not to do it and he didn't have to to explain. I started laughing and apologized to the clerk but explained to him that half of the weekend's occupants would have the family name due to the reunion. So after we got our stuff in the room we waited in the lobby to watch others arrive and everyone turned to the waiting relatives announced their last name, which brother they descended from and their room number before drooping their stuff at their rooms and joining the crowd in the lobby and eventually pool area. Yeah, they're not supposed to announce the number but the guests can and sometimes will. Sometimes we arrive a day early so that we can be relaxed when everything happens and watch the arrivals. the hotel staff don't know what to say when signs and equipment from the old family farm appear in the lobby as the seniors try to get the kids interested in the heritage and the kids eventually end up testing whether the pool's max capacity signs will be followed. we always stress the staff until they realize why all the guests are moving in the same direction at the same times, and they are always so friendly but there's definately bigger smiles at checkout.
I worked housekeeping and night audit years ago. This policy is for safety of the customer and staff. Had a stocker harasse front desk and housekeeping about a victim. He had over heard the room number and the next day kept asking the front desk about that room. Then got a room on the same floor. Went into the room when housekeeping was in there and in her face. Had to be removed by the police.
Stayed at a motel in Chicago, guy saw me coming up the stairs after my husband and sister and her girlfriend had already entered the room. A few minutes later we get a knock at the door. It was the same guy but he pretended he "got the wrong room" when my 6 foot husband answered the door. Alone I wouldn't have answered it. That was just with someone seeing my room across the hall not even some other random who heard the room number.
Everytime I give them the map of my hotel with a mark on their room or their key slips, the guests will just blurt out their room number as if announcing it to the whole lobby. Every single time.
When I worked at a hotel over 15 years ago, it was standard training and practice to never say the room number out loud. We wrote it inside the keycard book, closed the book on to the key and slid it to the client. Safety was always first and foremost. Especially since some of our rooms had outside door entry as well as inside hall entry.
Motel outdoor entry... Far easier to wait and watch from a parking lot than to hover around in a lobby. Especially if the planned perp is an ex (who would be recognized if in earshot). When I travel, unless it is a convention or a wedding where the planned event will happen in the same facilities, I try to stay at motels. Budgets. I latch the door upon entry.
@@tanikokishimoto1604 We had a night security guy that watched all the cameras for outside and inside at night, just in case. Plus, we were located directly by a gas station with a 24/7 restaurant attached to it. So there was steady foot traffic around our place. But in case we did recommend that to our guests, we told them to come in through the inside door entry as our cleaning staff locked the outside door latch after cleaning each room. So you could only come in as a new arrival through the inner hall the first time. After that it was up to the client if they kept it latched or not. I was the same way when travelling for conventions and stuff, as I usually had my cosplay costumes in my room, but also being a woman it was always safer to latch. I did travel with usually 5-6 guy friends though at the same time, so most times at hotels/motels I got left alone. But 100% that's the way to do it. Be safe always.
I had a problem like this with my previous bank. they would count the money I was withdrawing out loud and then announce the remaining balance in my checking. I was so stunned and dumbfounded. I should’ve switched banks then because a few weeks later I had $6k (that wasn’t even in my account to begin with) taken out. a nightmare. nice skit.
I can kinda understand that when dealing with large sums of money. They don't want someone hearing you have $1,500 in cash on you or $100k in the bank because they might target you.
90% of all interactions with front desk people on hotel and movies is them refusing to give out names and room numbers. Even Anton Chigurh, one of the most terrifying villains in cinematic history, gave respect to the front desk lady who refused give him information! Hotel. Even John wick respected the hotel workers as safeguards of their clients privacy! The lady may have overreacted in context, but the the front desk girl hopefully learned something important, increase she is ever the NPC of an action film 😂
Id be more concerned about the dangers of real humans, than how fictional charachers are scripted. These are not anecdotes from reality you listed. Go outside lol
I feel kind of bad for the girl who's being portrayed in this skit. Yes, I know, it's just a skit. But in reality, I really hope she would have been provided proper training about these things when getting hired. I've had experiences where I've been hired somewhere, not given proper training, and then questioned for not knowing "obvious things they never told me". I mean, it's obvious to some, but if it's supier important, it should be taught.
I've had to deal with an abusive stalker. Its terrifying. I still dont sleep much and this was 10 yrs ago but I still only sleep 36 min at a time then my body wakes up looking for a fight or flight. You never know what someone is going through and the things they are dealing with.
More people are dealing with stalkers or living in the Protection Program than you think. Also, some people deal with paranoia. It's better to do the polite thing and respect privacy, even if you feel it's overkill or dramatic, because it takes less work for you to respect that than it would take for someone to work through any number of problems that might arise in a complex situation from just one slip-up.
There was an incident at the hotel in our town. A woman was staying a few nights to see her boyfriend (she was married but separated from her husband). Something happened with the boyfriend and they were on a break. He comes down to the hotel and asks the front desk for the key saying he got locked out of his room. He walks in and dismembers her. Goes to show you that you should NEVER say the room number out loud or give out anyone’s room key without getting proper identification first. If their name isn’t on the room (which you should ask for names), do not give them a key.
I'm confused here. It doesn't sound like the hotel gave him the room number. They should have checked if it was his room, but he could have gotten the number from the gf.
@@williamhendricks7114 I’m sure she gave it to him while they were together but when they separated, she told the staff not to allow him access to the room. The woman who gave him a key either didn’t know or was new.
I checked into an inexpensive hotel ground level and near the ocean. Went to close the window from the breeze aaand there was no actual window there- no glass- no frame. I decided this was just not some place I could feel safe-went to get my money back and rented further inland in a much more secure room. I just knew it was a set up frankly…So noped on outa there. So glad I realized it quickly and they didn’t argue too much after I demanded a refund.
I had Salman Rushdie as a guest (under a pseudonym). Confidentiality is key, even the layout and access to particular areas is crucial. e.g. visibilty of what floor number the life goes to, or which wing a guest is directed to.
I've never been to a hotel where they didn't directly tell me the room number verbally. I get the point of not doing so, I've just never had it done the other way. They don't yell it's just say it quietly o.o
Knew this video would be coming out soon. Guest safety should always be at the forefront. Not only for the most obvious reasons, but you're also opening up the hotel to liability exposure. The hotel could be named in a lawsuit if someone broke into someone's room after hearing the room number. That would constitute as negligence. It's also why most retail establishments won't provide customers with employee schedules.
My dad and I went to a hotel one time and these two guys over heard our room number. They were repeating it to themselves all the way up to their room apparently, to the point they forgot their own room number. Once we got into our room, everything was disgusting. Bedsheets hadn't been changed, just flipped inside out, hair all over the sheets and pillows, and the bathroom had also not been properly cleaned as they was more hair on the towels and pubic hair all over the toilet. We noed out of there quick.
The manager has a point. Hotel Murders are at an all time high. There were 1.2m hotel murders in the US last year alone. I always do about five laps of the lobby and go up and down different floors in case I'm being followed.....then....and only then will I stealthily go to my room. Be Safe People
I live in Las Vegas as a full time resident. NEVER GIVE THE ROOM NUMBER. Las vegas is dangerous for single female travelers. This person shouldn't have been given a second chance. I would have fired them. They were extremely rude to the guest and very condescending. If someone who is high reward member complained about the staff member, and the staff member got to keep their job, the Member was really nice on the phone to make sure the staff member got thier job. PLEASE CHANGE YOUR ROOM IF YOU EVER HEAR A ROOM NUMBER DURING CHECK IN.
Dude, mistake happens. Especially when tired. Nothing happened. And it’s a first offense. Young employees and old employees can all make mistakes. A hotel paying unemployment and potentially a lawsuit settlement over wrongful termination for a first offense with no training or reprimand on record prior can land employers in hot water
This is also a skit and a portrayal of a panicked employee who is novice at their job trying to smooth things out without involving a manager. The thing is that I had blessings from supportive managers that reprimand for silly mistakes but they always are on call to advise how to word things to de-escalate a situation
@@MK-tq5ec I agree people can make mistake however we don't know if this was a first time offense. The main issues I have was that the staff member was rude to the guest, downplayed the guest wishes, told the room number and where it is located completely, then lied to the guest. In Vegas, which makes money on hotels and gambling, this is big no-no. I'm glad that you had great mangers however while working in a huge hotel dealing with very important customers this would a very huge issue. In the first video, near the end when Jessica (no wig) looks at the staff member she has on text *told you so*. So that gives me the hint that she has been told about it before. As well there was a lawsuit about this, where a alone female guest had her room told out loud and some guy ask for a room next to her. The same guy record the female guest undressing herself. The same man admitted that he filmed 10 other women. That's why the peep holes in hotel rooms are one way as well.
@@MK-tq5eci get what youre saying, but literally all it takes is one time for something to happen. Id check the training the employee received, and if it was appropriate, take action.
Yep. I was travelling alone and a guy overheard my room number. He showed up at my door in the middle of the night completely naked. Needless to say he was arrested. Thankfully I didn’t open the door (I’m not THAT dumb).
It's a challenge with artsy room layouts, like a castle. The guest isn't satisfied with a number or map, and needs us to explain how to get to the southeast turret.
Thank you for making this video. I travel a lot and have never thought of this. I’m a 6 ft/200 lb male, but I have many female coworkers and relatives.
This is like the first hotel commandment. I always say, just in case paparazzi is around I can’t say your room number out loud it is right here 😊 guests will still get crabby and be like “WHATS MY ROOM NUMBER?!?”
First: The person can hear it and knock on the room door, by the time it will be too late and the guest will open the door and the person will do something bad.
As someone who has lived in hotels on and off yeah if the lobby is full or if someone else is there male or female IDC i will literally tell you not to say my room number and if you slip up and do i will look at you and say bruh while not accepting the key cards and again tell you not to say it out loud write it down or something
That's why I just go from door to door putting this device over each peephole that let's me see who's in each room! You'd be surprised by how many people don't know this trick and don't even put a post-it over the hole! But hearing which room number a person is in certainly makes things easier!
There was a time where I was naive enough to wonder what the issue was, but that changed after one night during an outing with a group of friends, a strange man was banging on all the doors looking for a girl in our group who he met at the bar. He knew what floor to look for but didn't know / remember the room number. He was dealt with before he got to her room, but we debated whether we should ever tell her because we didn't know how she took it. In the end we made the wrong decision and she was freaked out by it.
If she wasn't trained to do it that way (circle and don't say) and they didn't explain why (stalkers could overhear, etc...) then the management failed not her. I understand why she thinks its an overreaction. A better manager would have explained the risks rather than just saying its about "guest safety". You can also see at the beginning that she is doing it the "correct" way so while she thinks its an overreaction she has already changed how she does it and is complying. The manager talk contributed nothing other than maybe to push her to look for other opportunities.
Someone who is vision impaired would just ask for the room number to be read out loud. The problem isn’t in being willing to say it out loud, it’s that she did so without permission from the person renting the room.
It's interesting for me that this is clearly a thing in the US. I worked in a hotel in Europe for a couple years, I always told the guests the room number and all my colleagues too. We never thought this could be a problem and nobody ever complained. Also wherever I travel in Europe, I always get the room number told by the receptionist out loud.
The thing is, if you have never worked in hotels, you don’t know all the crazy sht that happens in hotel rooms. It can get wild, so it is our job to keep the guests safe.
Absolutely. A few years ago, a local (small town, urban population < 100K within a 50 mile radius) hotel had a housekeeper drug inside a public bathroom and raped. 9am, ground floor and within forty feet of the front desk.
I had a coworker get attacked recently even when she was leaving the hotel. She didn't even have time to call for help, was just outside the back doors to the hotel which lock... Yeah, the world is crazy.
Exactly. I've got stories for days about the shit I'd endure during audit shift because a shift prior leaked a guests room number.
Yeah at the motel that I'm at they're drug addicts, prostitution, and homeless people around. But what they do happens behind doors. But I know what they do from what they leave behind, so I've only seen less than a fraction of the stuff that goes down
@@duckster313- She was (omg!) dragged into a bathroom and raped or she was drugged and raped in a public bathroom?
Either one is horrible, but which was it?
A stalker does not have to break into your room. He can hang back out of sight of the door peephole and jump you as you exit. Or find a place somewhere between your room and the exit to jump you there. No respectable desk clerk ever announces the room number of a guest, single females in particular.
But a stalker can also do that without overhearing the receptionist saying the number, by simply following the guest from the elevator towards their room.
but it would still make it easier for the stalker
Sorry to make this about gender but why say females in particular? Did you know a higher number of female stalkers and kidnapers get away with it for this very reason? Im not trying to sound salty or start anything so im sorry i just have some issues, and wanted to double check you weren't implying they needed more care then men. This isn't a oh don't treat women like babies more like please treat men with just as much safety in mind, and please remember women can be just as dangerous. Again sorry if you already knew or this was annoying, i just it's complicated.
@@Starkardurok this is irrelevant but for a second when I started reading your comment I thought the beginning said “being a stalker myself” I did a double take ☠️
@@purrtycatinthebox5426this is of course correct, but they say mostly women as it happens mostly to women. Men may be kidnapped and the kidnapper get away with it more, but the female cases are way more common as females are typically easier targets than males. Of course men should be mentioned too but females more frequently have to deal with this situation, hope I helped clarify
(Also I'm not the person who made this comment just saying what I believe they intended!)
I had this happen to me. But it was the guest that looked behind her, and saw men she didn't know. She slid the keys back to me and told me to change her room number make new keys and not to say the room number out loud. I did and apologized. I never did that again. A few years after that it became standard new hire training. You live and learn.
it’s not easy to admit when you’ve maybe not been in the right. thank you for protecting your guests’ safety.
@@user-ln2go4xp6d Let’s also acknowledge the guest for speaking up for herself and advocating for her own safety.
@@ambitiously_ of course. people and women especially are told not to make a fuss. glad she did.
I wish clinics did the same when asking you to announce your medical needs
@@wiggilytaco7570same!! "What are you wanting an appointment for!? 😊"
I had a woman stalking a male guest. She kept trying to get into the hotel behind other guests coming in. She succeeded with one and started knocking on random doors trying to find that man. I ended up having to call the police and the next day, she graffiti'd the guy's truck.
Not the same as stalking, but had an instance of a coworker getting fired because they told gave the room number and keys to a wife that was 'worried for their husband' and he was cheating (as expected) and it was this huge blow up in the middle of the day.
@@bregam6915 15 years in the industry and I've had tons of cheater's SOs call or come in asking for info. I've heard every excuse in the book to try to get their room number.
That also proves women aren't the only targets.
Imagine if she had known the room number
Would have ended up much worse
Proof not saying the room number aloud is always best
Ex lover, gf? Who was she
The manager was remiss in not explaining *how* it was unsafe, for two reasons:
1,. The employee will do a better job watching out for guest safety (not just in this one way) if she's told all the ways that guest safety can be (and has been) compromised by malicious people), and
2. It'll help her get past her current feeling that she got in trouble "for no good reason". She'll be a better employee once she sees that the fuss actually makes sense, she won't harbor resentment and she'll have more trust in (and be more likely to follow) the other rules that may not yet make sense to her.
So don't merely threaten her job, tell her some of the horror stories.
Horror stories would hopefully keep her from rolling her eyes when she doesn't understand why a rule is in place!
Honestly I think showing some of the more horrific stories in training would be beneficial..
I agree with you guys. Knowing *why* something is a rule matters so much.
Ayyy good manager!
I would guess that she would have heard and learned this is training…safety for others -and self- is usually the first thing you learn at any job. I also guess that this creator didn’t have time to for the “manager” to give the “employee” an explanation and let us make the inference (most would take longer than a minute to present). That being said, it would be good if she did a whole series on how to be safe (especially as a single woman) when traveling. And how to advocate for yourself when you don’t feel safe/your safety is compromised when…particularly in hotels. I imagine she could extend that to airports, metro stations, etc.
As a woman who has had to run away from an abusive husband, I cannot stress how important it is to respect a person's right to privacy. My ex husband was extremely violent and was excellent at stalking me. Never assume other people's needs come from a selfish place.
I'm glad you got away.
I’m glad you got away from him. Please stay save love ❤
Im glad you are safe. I have had a similar situation . He was too good at finding where i was.
In healthcare I used to only give parents information pertaining to their children if they were identified by name on the release of information form in the patient's record(in over the phone scenarios). It made sense to me because I could easily conceptualize a scenario where the other parent might have limited access for a reason, but the number of people who would fight this with such vitriol was astounding. One woman even claimed I was sabotaging the institution of marriage.
When I worked at a hotel, we actually had a guest in danger. One of the housekeepers didn't check if the window was shut and someone came through it. She was so scared she stayed still in her bed and when the guy went out through the door she slammed it right be hind him. Needless to say us housekeepers got a serious talking, to don't know what happened to her, probably got fired.
So did anyone consider if the guest might have been the one to open the Window?
@MrRobarino she was traveling alone on the first floor she likes her safety
@@animallover4419That doesn’t mean she didn’t open the window… Besides, she would have been aware it was open, and would have closed it herself if that was what she wanted…
@@xamyx725 not if she couldn't see it
@@animallover4419 How could she not see or feel it…?
We had a guest stalking a housekeeper once. Kept following her all over the hotel being creepy and sexual with her. She told the GM who did nothing. The housekeeper then came to me and I put a stop to it. I spoke to the new GM the next day about it, and she stated that HSKP should expect it because they are women with curves. We had a good crew of long term employees, all 2-7 years at the property, which if you work in hotels know that is rare in itself. Not a single person works there anymore, including myself. Best part? This was a corporately owned Hotel. HR knew about what happened and did nothing. Regional knew and did nothing. Turns out the new GM was friends with the Vice President or something...
That’s disgusting, thank you for putting a stop to it
@@andrealovesbooks8670HR is created to help the company, not the employee
name and shame
That's awful. I'm happy everyone moved on, hopefully to better workplaces.
Bullshit
If the front desk ever asks if you will need an extra key, always say yes. They may just say “here are your keys” now, but if I had to travel alone, I always said I needed two keys to make it sound like I was expecting somebody.
There's a case where a guy, not even a guest at the hotel, was in the lobby bar flirting with a woman who was a guest. She wasn't interested. The next day he came back, found her and continued flirting with her. She told him to eff off.
Later she went to her room, locked the door and put the chain on.
This guy managed to find her room number from the front desk, went up with a new key card, but since the chain was on he couldn't get in. So he went back to the front desk, and they sent up a janitor with bolt cutters to cut the chain so that he could get into "his" room. He raped her.
Not once did any of the hotel staff ask for ID or confirm that he actually was a guest and that that was his room. Yet he was given a key to a room buy just saying he had lost his key. Not even when the safety chain was on was this questioned. The hotel denied everything and refused to take any responsibility.
This ladies and gentlemen, is why safety is and always should be everyone's #1 concern.
That's an extreme example of hotel incompetence. Simply overhearing her room number didn't get him in, the hotel freely gave that info out, gave him a key without authenticating his identity, and finally bolt cut the chain again without even considering how a guest could have left the room with the chain on. The last part absolutely should not have happened.
Hmm but when they destroyed the chain the women was in the room, so how did she not say anything. I don’t know if this story is true.
@LC-uh8if not as extreme as you think. But good to know you live in a bubble where things like this aren't commonplace.
@@spectrumwarrior9560
If it is commonplace not to question some of these actions, overhearing a room number is the least of your worries.
@@MiamiTheGreatestit's possible that by the time they got the person to break the chain she had gotten relaxed and was in the shower
I just got back from my annual anime convention at a water park. I'm a cosplayer. I've had 4 stalkers that I've made Police reports against, one of which I got an order of protection. I don't even enter my room if I'm in costume and people are around. I'll have my husband scan his room key or knock. But I won't let people know which of our room block I'm in. Nor will a lot of the girls in our group. We like to travel in pairs and block off which of us is actually scanning the key on a room because we try to avoid incidents. Our group is large and known for party safety and particularly safety of female or female presenting people in large settings and I would freak out too. This year I actually had relatively few incidents. I was in my most physically fit body, but I'm also older and now that I have more flexible income I rent out a lot of private spaces for my group because I don't want to be worrying about people groping me while I'm just trying to exist.
I think I was at that same con and it was the worst hotel experience of my life. We let a friend of a friend crash Wednesday night and he broke in after he was told to leave. Had a second possible break in (I was in the bathroom with the door locked, no way in hell was I going to confirm) from an exceedingly angry man who was yelling about getting escorted out of a room party by police.
Next day, leaned on the door while trying to get the wrist band to work and it. Fucking. Opened.
My hotel room's door had not been closing properly maybe like... 80% of the time through Sunday. Glad to read about the precautions you were taking, I don't trust this hotel or many of the attendees one bit
@@seanathanbeanathan I'm so sorry to hear that. If it's the same con I will say that there's definitely a lot of security that needs to be improved. In general my group learned from experience. It's not fair that the latest learning experience left me and another friend paranoid and traumatized, but I can't change the past. I'd love to say this con is perfect, but my ability to enjoy it comes down to my ability to be able to pay extra to enjoy it and that's not right. It's something that I wish it hadn't come to, but it did. And I wish more people were as angry as I am when I am mistreated. I have to acknowledge that I have a lot of privilege in particular frequent bookings at these cons so hotels are more willing to bend over to appease me when things go wrong.
Overhearing someone's room number is the first step toward being able to break into their room. Keep your guests safe!
Actually you can also charge to their room. This used to happen at conferences back in the 90's, usually as a prank between co-workers.
This is exclusively American thing. I worked in hotels in Europe for several years and we just said the number out loud, plus people had the number on the key and let it on a table for room charges.
@@neverstopschweiking I doubt this type of stuff doesn't happen there too even if it's rare.
We don't deliverypeople (uber eats, skip, doordasher, etc) deliver to rooms anymore because some years ago a stalker dressed up as one to harass a guest
I was trying to escape my abusive ex wife and was staying at a hotel, I told nobody where I was, she called every hotel until she got one of the staff to just tell her what room I was in, I even used my middle name first with the receptionist, that was one of the most horrifying unexpected door knocks I ever received.
I didn’t think the staff were legally allowed to do that though…? Thought it was against company policy?
@@ChanelCoco-pk7mp minimum wage staff, often with questionable vias status, easy.
I agree the safety was first and foremost, I wouldn't want anyone else knowing my room number.
she definitely wasn't over dramatic
She was very overdramatic like why is she overdramatic if I worked at a hotel by her don’t listen to that piece of shit
I made a comment on the other video. I am still getting witched at by people who are clueless about the dangers of society.
@@darlenekozak8967 I am sorry that you have to deal with that. 💗 Some people need to think before posting a comment. And then perhaps not post!
@@teresaellis7062very true ! I agree !! People have gotten way too comfortable, being assholes to other people on the internet because, they think they are able to get away with it . What I’ve learned what they’re saying to you , at the end of the day , is just a projection of themselves .
I love when I hand them their keys say "okay you're on x floor, elevators are to your left" and their IMMEDIATE response is "ROOM 402 GOT IT THANK YOU" as loud as they can 🙃
I recently went to a hotel in Boston and the front desk worker kept asking for my room number when I brought up a minor request. I was kind of in shock that she asked me at least 3-5 times and I was supposed to respond out loud. I didn't want to be that annoying guest and not many people were in line so I said it, but I was staying alone that night for the first time in years. Even the hotel app allows for the room number not to be shown on digital keys. My anxiety was manageable afterwards but I definitely locked my door and checked for people every time I entered or exited my room.
She was definitely not overreacting. I work in a hospital, someone called and asked if a coworker was working that day, I said I could not give out that info and they got annoyed. I didn't tell them because I had a coworker who had a stalker and someone called they said yes she's here and when the women came to the phone no one was there. He knew she was at work and not at home so he went to her house and broke in. Another time an abusive ex, would wait outside when he know his ex was working after calling to ask if she was working. He was banned from the hospital except for the ER & security knew to watch for him there.
That makes sense if you have a random schedule, but a lot of people work the same shifts, same days, and park in the same spot for years on end. It seems like most people don't have issues with being stalked. Also, if someone called my work on my day off and said "hi, is Hanna available?" They would literally be like no, she's not here.
We had a situation like that at one of my jobs as well. We were not allowed to tell customers when employees would be working next.
Room number should not be called out. I also think it’s terrible that we have to say out loud our date of birth and address out loud to the receptionist at the Dr office
I’ve always told the women in my life, if they’re asked for personal information, for a legitimate reason, such as DoB, address, etc, to ask for a pen and paper, then write it down for them. Nobody has ever had an issue with it.
✌️❤️
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@SoloVido I have never had to give that out. Dr office usually print off information and then have verify up to date
A friend of mine has a small laminated card with her name, dob And address with one line that says I'd rather not read this out loud. She carries that tucked in the back of her purse. She tells me she's never had to actually read any of that out
If somebody was to steal her purse that information's actually pretty easy together with what else is in it. This just puts it in one place where she can show it
I have never had to speak my home address at the doctor's. Date of birth, yes. They love to ask date of birth every time you turn around... And I have no problem speaking it. Everything else is covered on the bits of paper you have to write answers to medical and related questions on. Even the SS# is written, not spoken.
The actual fun thing at the doctor's, if there's a procedure, they tag your wrist with a rather visible tag that states name and date of birth. And they still keep asking for the latter - weird, eh?
This isn't just a safety issue, it's federal law. So is checking identification to give out a room key
Which federal law? Genuinely asking as I have a degree in hospitality and this is the first I can remember hearing about it being federal law
@@cottoncandiez8872 It falls under the privacy act. Giving out room keys or even room numbers can compromise safety. If a crime is committed due to negligence, the hotel can be held responsible
@@1anastudentyou're completely wrong on this, firstly I've worked at a ton of hotels over the years. This isn't policy anywhere I've worked, or even in the franchise agreements I've read when I was a manner.
Secondly, you're allowed to say room numbers out loud, there is no expectation of privacy in the lobby of a hotel. For the purposes of law it's considered a public place. In fact someone could look over the shoulder of a guest to read the room number, and the only thing the hotel could do is them to leave. Stop giving out bad information.
While making keys for ppl is only allowed by the guest who's on the room and by authorized people. The only times I've had limits saying information out loud was when we had abuse victims come in, and that was prearranged before hand with strict notes about those rooms.
Since when, because most hotels I've stayed at have not only said the room number out loud but give you directions to the room. Never thought twice about it other than the possibility of someone being able to charge stuff to my room with that info.
No its not
I've always had my room number read aloud by front desk. I also get direction of where it is. I had no idea this was even policy
No Hotel I have been to in Europe so far did NOT tell me my room number out loud, no matter how full the lobby was :D
Yeah, same. Still haven't been murdered...
This is a valid safety concern, especially ESPECIALLY if your your guest is a women who is traveling alone, or family with young children.
Anyone traveling alone
My husband's extended family does a reunion that completely rents out a hotel and sometimes overflows into 2 other hotels. Our events are not at the hotel, but except for midday events on the weekend we're all over the hotel and only families with napping kids are in their rooms. So the first time I went to this event over 20 years ago, when I checked in, I asked if my sister inlaws had arrived yet and the front desk said they hadn't and they couldn't tell us if we were near them, but that they were expecting them within the hour. And then my husband said, well I guess I can't ask about my parents and the clerk said, "well sir if your father has the same last name we can check, but your sisters don't have the same last name." He told us that my inlaws hadn't arrived yet, but he told us their room number and that it was directly accross the hall from our room. the manager overheard him and walked away from a customer to let him know he can't announce room numbers. and the clerk, said but they have the same last name and the manager told him not to do it and he didn't have to to explain. I started laughing and apologized to the clerk but explained to him that half of the weekend's occupants would have the family name due to the reunion. So after we got our stuff in the room we waited in the lobby to watch others arrive and everyone turned to the waiting relatives announced their last name, which brother they descended from and their room number before drooping their stuff at their rooms and joining the crowd in the lobby and eventually pool area. Yeah, they're not supposed to announce the number but the guests can and sometimes will. Sometimes we arrive a day early so that we can be relaxed when everything happens and watch the arrivals. the hotel staff don't know what to say when signs and equipment from the old family farm appear in the lobby as the seniors try to get the kids interested in the heritage and the kids eventually end up testing whether the pool's max capacity signs will be followed. we always stress the staff until they realize why all the guests are moving in the same direction at the same times, and they are always so friendly but there's definately bigger smiles at checkout.
I was wondering when the 2nd part of that video would come out.
Absolutely the guest was right in this case. Not over dramatic at all.
It was a few days ago, the "know-it-all vs. Karen".
@@brom0198 Yes, this is Pt. 3
I worked housekeeping and night audit years ago. This policy is for safety of the customer and staff.
Had a stocker harasse front desk and housekeeping about a victim. He had over heard the room number and the next day kept asking the front desk about that room. Then got a room on the same floor. Went into the room when housekeeping was in there and in her face. Had to be removed by the police.
Natalia needs to look up "ambush predator."
Stayed at a motel in Chicago, guy saw me coming up the stairs after my husband and sister and her girlfriend had already entered the room. A few minutes later we get a knock at the door. It was the same guy but he pretended he "got the wrong room" when my 6 foot husband answered the door. Alone I wouldn't have answered it. That was just with someone seeing my room across the hall not even some other random who heard the room number.
Everytime I give them the map of my hotel with a mark on their room or their key slips, the guests will just blurt out their room number as if announcing it to the whole lobby. Every single time.
When I worked at a hotel over 15 years ago, it was standard training and practice to never say the room number out loud. We wrote it inside the keycard book, closed the book on to the key and slid it to the client. Safety was always first and foremost. Especially since some of our rooms had outside door entry as well as inside hall entry.
Motel outdoor entry... Far easier to wait and watch from a parking lot than to hover around in a lobby. Especially if the planned perp is an ex (who would be recognized if in earshot).
When I travel, unless it is a convention or a wedding where the planned event will happen in the same facilities, I try to stay at motels. Budgets.
I latch the door upon entry.
@@tanikokishimoto1604 We had a night security guy that watched all the cameras for outside and inside at night, just in case. Plus, we were located directly by a gas station with a 24/7 restaurant attached to it. So there was steady foot traffic around our place.
But in case we did recommend that to our guests, we told them to come in through the inside door entry as our cleaning staff locked the outside door latch after cleaning each room. So you could only come in as a new arrival through the inner hall the first time. After that it was up to the client if they kept it latched or not.
I was the same way when travelling for conventions and stuff, as I usually had my cosplay costumes in my room, but also being a woman it was always safer to latch. I did travel with usually 5-6 guy friends though at the same time, so most times at hotels/motels I got left alone. But 100% that's the way to do it. Be safe always.
Glad there was a part 2 to this skit 😊
This is part 3 babe, she just uploaded them out of order for some reason. First part is up now 🖤
@@liev_x Oh thanks a lot. It was an interesting conversation when part 1 went up so I'm happy she added more to that story!
@@liev_x any idea why tiktokers/ yt shorters do this? it happens a lot.
I had a problem like this with my previous bank. they would count the money I was withdrawing out loud and then announce the remaining balance in my checking. I was so stunned and dumbfounded. I should’ve switched banks then because a few weeks later I had $6k (that wasn’t even in my account to begin with) taken out. a nightmare. nice skit.
I can kinda understand that when dealing with large sums of money. They don't want someone hearing you have $1,500 in cash on you or $100k in the bank because they might target you.
Yes, I get a receipt when asking how much $ is in my bank account. Fine by me, I want the printed record anyway.
90% of all interactions with front desk people on hotel and movies is them refusing to give out names and room numbers. Even Anton Chigurh, one of the most terrifying villains in cinematic history, gave respect to the front desk lady who refused give him information! Hotel. Even John wick respected the hotel workers as safeguards of their clients privacy! The lady may have overreacted in context, but the the front desk girl hopefully learned something important, increase she is ever the NPC of an action film 😂
Id be more concerned about the dangers of real humans, than how fictional charachers are scripted. These are not anecdotes from reality you listed. Go outside lol
@@mathiasothniel those were just tongue-in-cheek examples of the ubiquity of this notion that the front desk girl should be discreet.
I feel kind of bad for the girl who's being portrayed in this skit.
Yes, I know, it's just a skit. But in reality, I really hope she would have been provided proper training about these things when getting hired.
I've had experiences where I've been hired somewhere, not given proper training, and then questioned for not knowing "obvious things they never told me". I mean, it's obvious to some, but if it's supier important, it should be taught.
Every. Fxcking. Time!!
I've had to deal with an abusive stalker. Its terrifying. I still dont sleep much and this was 10 yrs ago but I still only sleep 36 min at a time then my body wakes up looking for a fight or flight. You never know what someone is going through and the things they are dealing with.
More people are dealing with stalkers or living in the Protection Program than you think. Also, some people deal with paranoia. It's better to do the polite thing and respect privacy, even if you feel it's overkill or dramatic, because it takes less work for you to respect that than it would take for someone to work through any number of problems that might arise in a complex situation from just one slip-up.
Id legit ask for a room change if my clerk said mine outloud around people
There was an incident at the hotel in our town. A woman was staying a few nights to see her boyfriend (she was married but separated from her husband). Something happened with the boyfriend and they were on a break. He comes down to the hotel and asks the front desk for the key saying he got locked out of his room. He walks in and dismembers her. Goes to show you that you should NEVER say the room number out loud or give out anyone’s room key without getting proper identification first. If their name isn’t on the room (which you should ask for names), do not give them a key.
I'm confused here. It doesn't sound like the hotel gave him the room number. They should have checked if it was his room, but he could have gotten the number from the gf.
@@williamhendricks7114 I’m sure she gave it to him while they were together but when they separated, she told the staff not to allow him access to the room. The woman who gave him a key either didn’t know or was new.
They usually don't say the room number out loud so people following you don't know where to find you by overhearing in the lobby.
I checked into an inexpensive hotel ground level and near the ocean. Went to close the window from the breeze aaand there was no actual window there- no glass- no frame. I decided this was just not some place I could feel safe-went to get my money back and rented further inland in a much more secure room. I just knew it was a set up frankly…So noped on outa there. So glad I realized it quickly and they didn’t argue too much after I demanded a refund.
Wow, that's crazy. I stayed at a hotel once and found the window was unlocked. That scared me, but having no window at all?
I had Salman Rushdie as a guest (under a pseudonym). Confidentiality is key, even the layout and access to particular areas is crucial. e.g. visibilty of what floor number the life goes to, or which wing a guest is directed to.
😂 she so innocent not knowing how easy it is to open locked doors.
I've never been to a hotel where they didn't directly tell me the room number verbally. I get the point of not doing so, I've just never had it done the other way. They don't yell it's just say it quietly o.o
I don't think I've ever not been told my room number and then often given a literal map 😂
Love how the manager condescends to her AFTER she has already fixed the behavior. Gotta love management!
Knew this video would be coming out soon.
Guest safety should always be at the forefront. Not only for the most obvious reasons, but you're also opening up the hotel to liability exposure. The hotel could be named in a lawsuit if someone broke into someone's room after hearing the room number. That would constitute as negligence.
It's also why most retail establishments won't provide customers with employee schedules.
The management is right on this one!!!! Kidnappings happen this way! They pretend to he staff- sometimes it is staff in on it. Ive seen the footage!
The loop happened while looking away and thought the customer complained about the number not being said.
"Oh, come on seriously?"
If a hotel clerk says my room number out loud I’d ask for a new one so fast 🙈 I’m not getting attacked thanks
I’ve only had male desk agents say my room number.
My dad and I went to a hotel one time and these two guys over heard our room number. They were repeating it to themselves all the way up to their room apparently, to the point they forgot their own room number. Once we got into our room, everything was disgusting. Bedsheets hadn't been changed, just flipped inside out, hair all over the sheets and pillows, and the bathroom had also not been properly cleaned as they was more hair on the towels and pubic hair all over the toilet. We noed out of there quick.
The manager has a point. Hotel Murders are at an all time high. There were 1.2m hotel murders in the US last year alone. I always do about five laps of the lobby and go up and down different floors in case I'm being followed.....then....and only then will I stealthily go to my room. Be Safe People
"Come to my office" is always so scary
Been scrolling on Shorts for the last hour, the algorithm has shown me all three of these parts in order 😂
It sounds like a mom having a talk with one of your siblings
Lmao gotta love how she starts doing it correctly after she notices the manager coming by thinking she wouldn't call her over
she would only listen to the manager, now she's got 1 strike on her record and it's the first week
I'm so sorry for what you have to go through. I work in Healthcare and your skits resonate deeply. All the best luck and a lot of forbearance to you!
Wdym by this?
Dang it- my constant search for the perfect red lipstick strokes again- that colour is BEAUTIFUL!
I live in Las Vegas as a full time resident. NEVER GIVE THE ROOM NUMBER. Las vegas is dangerous for single female travelers. This person shouldn't have been given a second chance. I would have fired them. They were extremely rude to the guest and very condescending. If someone who is high reward member complained about the staff member, and the staff member got to keep their job, the Member was really nice on the phone to make sure the staff member got thier job. PLEASE CHANGE YOUR ROOM IF YOU EVER HEAR A ROOM NUMBER DURING CHECK IN.
Dude, mistake happens. Especially when tired. Nothing happened. And it’s a first offense. Young employees and old employees can all make mistakes. A hotel paying unemployment and potentially a lawsuit settlement over wrongful termination for a first offense with no training or reprimand on record prior can land employers in hot water
This is also a skit and a portrayal of a panicked employee who is novice at their job trying to smooth things out without involving a manager. The thing is that I had blessings from supportive managers that reprimand for silly mistakes but they always are on call to advise how to word things to de-escalate a situation
@@MK-tq5ec I agree people can make mistake however we don't know if this was a first time offense. The main issues I have was that the staff member was rude to the guest, downplayed the guest wishes, told the room number and where it is located completely, then lied to the guest. In Vegas, which makes money on hotels and gambling, this is big no-no. I'm glad that you had great mangers however while working in a huge hotel dealing with very important customers this would a very huge issue. In the first video, near the end when Jessica (no wig) looks at the staff member she has on text *told you so*. So that gives me the hint that she has been told about it before. As well there was a lawsuit about this, where a alone female guest had her room told out loud and some guy ask for a room next to her. The same guy record the female guest undressing herself. The same man admitted that he filmed 10 other women. That's why the peep holes in hotel rooms are one way as well.
@@MK-tq5ec i don’t know if she was panicked tbh she sounded petty af.
@@MK-tq5eci get what youre saying, but literally all it takes is one time for something to happen. Id check the training the employee received, and if it was appropriate, take action.
As a manager for a hotel I can confirm the meet me in my office phrase is literal instant anxiety for my staff lol
I wouldn’t want other people to hear the room number I’m in when I’m traveling alone
I had a stranger behind me in line overhear my room number and came to my room to ask me for drinks. It honestly was creepy af
Yep. I was travelling alone and a guy overheard my room number. He showed up at my door in the middle of the night completely naked. Needless to say he was arrested. Thankfully I didn’t open the door (I’m not THAT dumb).
She is so pretty
I felt the "haveagreatdaybye" in my soul
It's a challenge with artsy room layouts, like a castle. The guest isn't satisfied with a number or map, and needs us to explain how to get to the southeast turret.
Thank you for making this video. I travel a lot and have never thought of this. I’m a 6 ft/200 lb male, but I have many female coworkers and relatives.
I didn’t know this was a thing till I watched this. The hotels I go always say it out loud.
This is like the first hotel commandment. I always say, just in case paparazzi is around I can’t say your room number out loud it is right here 😊 guests will still get crabby and be like “WHATS MY ROOM NUMBER?!?”
Great follow up video. 😊
Can’t wait to see what the next door/chapter is going to be.
Never had someone write down room number... They always just say it
I was so confused at the first part but then i realized it was a loop XD
i have a feeling she'll be having more discussions with her manager. That snarky attitude she has down perfectly
First: The person can hear it and knock on the room door, by the time it will be too late and the guest will open the door and the person will do something bad.
Omg I love your vids! You are amazing! I thought this one would be out soon!
OMG I DIDNT KNOW IT WAS A WIG LOL
Good. Since she had to "hear it from management." She's lucky to still have a job
As someone who has lived in hotels on and off yeah if the lobby is full or if someone else is there male or female IDC i will literally tell you not to say my room number and if you slip up and do i will look at you and say bruh while not accepting the key cards and again tell you not to say it out loud write it down or something
Ok but someone without hearing a room number can just go to a random room and break in
🖐️ work at an inn, front desk gets to say room numbers out loud lol
This manager makes me livid
I've been told my room number out loud and directions to it every single time
That's why I just go from door to door putting this device over each peephole that let's me see who's in each room! You'd be surprised by how many people don't know this trick and don't even put a post-it over the hole! But hearing which room number a person is in certainly makes things easier!
I had never even thought about it, but from now on I’ll be very careful about it!!
There was a time where I was naive enough to wonder what the issue was, but that changed after one night during an outing with a group of friends, a strange man was banging on all the doors looking for a girl in our group who he met at the bar. He knew what floor to look for but didn't know / remember the room number. He was dealt with before he got to her room, but we debated whether we should ever tell her because we didn't know how she took it. In the end we made the wrong decision and she was freaked out by it.
As someone whose great-uncle was murdered in a hotel, people can be really icky and this is actually really important.
You think that would have been/hopefully was in her training initially
If she wasn't trained to do it that way (circle and don't say) and they didn't explain why (stalkers could overhear, etc...) then the management failed not her. I understand why she thinks its an overreaction. A better manager would have explained the risks rather than just saying its about "guest safety". You can also see at the beginning that she is doing it the "correct" way so while she thinks its an overreaction she has already changed how she does it and is complying. The manager talk contributed nothing other than maybe to push her to look for other opportunities.
I'd rather my room number not shouted to the entire hotel. I usually travel with my fiance but I still don't need shit happening
these videos are soo addicting 😢
This is, usually, where the other person is like “I called you in here for XYZ (something completely different from what has just been admitted).”
Bright red lipstick looks so good on her
Hahaha, "heresyourroomnumber haveagreatdaybye."
Oh yeah, go on. Do that with someone vision impaired.
Someone who is vision impaired would just ask for the room number to be read out loud. The problem isn’t in being willing to say it out loud, it’s that she did so without permission from the person renting the room.
She did it yeah but id end up still being mad cuz that was hella rude😂
This one needs a part 3 if don't have one "apologizing to coworker from previous video."
She be talking to her like my mom making her say what she did
It's interesting for me that this is clearly a thing in the US. I worked in a hotel in Europe for a couple years, I always told the guests the room number and all my colleagues too. We never thought this could be a problem and nobody ever complained. Also wherever I travel in Europe, I always get the room number told by the receptionist out loud.
I love her hair in that bun! Gorgeous!