The credit card vs debit card makes a lot more sense when I'm not the one frustrated and in the situation. Thank you for being clear on how and why certain things are done.
It's worse on rental cars, there's a whole process involving utility bills and a soft check when a customer uses a debit card, and as a rental agent you get yelled at a few times a week easily while trying to explain the difference between credit and debit cards. And there's limits on what vehicles can be rented. We'd call to confirm, especially on holiday weekends, that larger vehicle rentals needed a credit not debit, then get told we never called and were ruining customer's vacations
The first sketch was so nice it really goes to show anyone even when a person is tired and run down can still pay a person the ultimate compliment and the other person knows they are doing a good job
I work in grocery/retail on the front end. I was asked to get my manager and had the same thoughts and then they complimented me and it was just a HUGE wave of relief.
I work retail and another easy way to compliment us is to fill out the survey at the bottom of the receipt! Mentioning our name really does help us out, because it's in the system. I know you hear it all the time, but filling it out and mentioning us is really very helpful.
The closest experience I had to this was when I was in school. I walked towards my PE lessons and suddenly in a booming voice my teacher shouted out my full name and I bricked myself thinking I was in trouble before she started praising me highly for a project I did the week before and boadting how she was going to show it to parents during a presentation. I was somewhat happy after half of my life left my body from that boom alone.
I've done this before but because I'm an asshole I did it to scare the employee like this for fun before telling their boss they did real good. Even acted like I was pissed off at something and raised my voice a bit to really sell it before switching on my customer service face when their boss came around so I could compliment them.
I work at a hotel as the night auditor and I noticed a guest check in and then through my security cameras saw them bring in 4 dogs through the back door to the elevator to bring up to their room which was not pet friendly. The amount of people that try to sneak in pets is wild.
I don’t dislike animals but will never reserve a room that allows animals. Even .Disney rooms. The ones that allow them are crossed off my list. Love your pets all you want I don’t have to. To leave a pet all day alone in a strange hotel room is unfair.
@@arielsea9087, lots of assumptions. They could be traveling from one living place to another. The animal may need daily care. They might take the animal out with them. It may be a service animal.
@arielsea9087 the only times I've traveled with pets they were never left alone in the room for the day. Once was while I was helping my daughter and her cats move 800 miles and we stopped at a pet friendly motel overnight. The second time I was traveling with my mother and her little dog to visit my brother.
My issue is the opposite of the hotel's. I travel with a service dog. She is highly trained and extremely well behaved. As in I can tell her to get something from another room and she'll bring it to me. Ask her to lift my leg into my wheelchair, that sort of thing. On several occasions while travailing I've come across hotel employees that decide I'm faking it to get my pet into the hotel. Let me be clear. I use a wheelchair, she's tethered to it. One women in Rome GA. actually stepped in front of us blocking me from entering the breakfast room. She told me animals weren't allowed in the restaurant. When told she was a service dog she insisted that wasn't possible because I wasn't blind. In short, people in the U.S. need more education on the subject.
whoa whoa whoa, people need to understand that not only blind people need service dogs. there’s a show on Netflix that shows this perfectly but i sadly can’t remember it right now. i hope you managed to get past those people and actually eat though!
The hold that's charged when guests book a room is why some hotels choose to lie and say they can only accept credit cards. It makes life much easier on the employees and the guests.
Why can’t she buy the tickets with the credit card? I understand if you forget about an upcoming automatic bill payment, but you can buy tickets with a credit card as easily as with a debit card. And nobody has to jump through hoops. Unless she’s got Discover or AmEx that aren’t accepted everywhere.
That really sucks for people who don't have credit cards, then. I only have a debit card, I don't ever intend to spend money that I don't actually have. And yet it's somehow not okay to be spending my *own money*, for some bizarre reason I need to be having some parasitic debt-relation with some intermediary company.
@@ArisKatsaris? Credit cards aren’t that deep, unless you are irresponsible. There’s no reason that you should have any debt on one as long as you are paying off your purchases, and in this day in age it’s almost impossible to build your credit score without one. And at least in America you can expect to not find any housing without a decent credit score or a co-signer with one.
@@gachageeky8911 Yeah, it's really bizarre that you people in America need to incur debt in order to prove how well you're at paying it, in order to get a "credit score".
I have a very low limit on my credit card. It’s intentional as to avoid temptations to rack up debt. It’s around 2000 dollars. The way I spend money I do not hit it very often, but it might come up with a high purchase like plane tickets etc. It’s not that unusual.
I actually had that issue where I got to the resort and realized my room was like a 10 minute walk away from the main building (and unlike in the skit, there wasn't anything close to the room, it was just a huge resort hotel). I wasn't familiar with the resort at all when I booked it so I wasn't aware that the walk would be so far. So I politely asked for a room change, which they accommodated but I had to move to a different hotel within the massive resort, which was fine. They were really nice about it too.
Debit card sketch: I work at a bank, and this is so accurate! We get it on our end too; people don't understand that there are 4 entities involved in a card-based transaction!
@@rcking1001 The four I was referring to were: You Your bank The entity you're paying Their bank Any of which might cause complications in a given transaction
That banging the head against the phone reminds me of a story my mother told me. Context, she works at a hospital ER department. Her desk is right next to the family room. Finally, people with schizophrenia sometimes latch onto businesses and institutions that are not allowed to hang up the phone so that they have someone who won't ignore them to talk about their hallucinations with. Story, she was on the phone with one such patient. Now, my mother has a great deal of experience with these patients because of her sister. Still, a 12 hour night shift will wear down anyone's patience when listening to something go on about how the government is out to get them and they're being spied on by the police. "What does this have to do with the Emergency department of CITY hospital?" Guy keeps on talking about his delusion despite her question. She begins to hit her head with the phone a few times like the video and asks again, clearly more annoyed "what does this have to do with the Emergency department of CITY hospital?" She thought nobody could see her do it. She then hears loud laughing from the family room and remembered the husband of the patient in trauma. He told her later that he didn't think anything could cheer him up, but watching her made his day a bit more bearable.
My sister and I did what happened in the first sketch at a restaurant once our waiter was SO nice that we had to tell the manager and we even left him a note when we left (along with a good tip of course)
I have literally done the first one before, but I've always said "I need to talk to your manager. I want to give you a compliment." Or something to that effect.
Please keep doing these. While i have never worked hotel/motel my parents owned their own cafes and restaurants for 20 years, 10 of which i was manager. Different situations same attitudes and personality types.
Regarding the first clip about the woman leaving positive feedback. If I’m ever asking for a manager/supervisor to leave positive feedback, I say up front that’s why I want to speak with them. Examples: “Thank you very much. May please l speak to a manger to leave some positive feedback?” Or if I’m making a call regarding something in the recent past: “Hello. May I please leave some positive feedback with a manger, if that’s possible?” That always goes well, and hopefully removes any stress from the employees when they hear the word “manager”. I’m making it clear that I’m not a Karen wanting to stir up trouble.
4:30 - explaining banking to guests can be deadly... At 5:25 if you are ever this manager, consider saying something like, "My suggestion would be to call your bank and to see if they can expedite that. Unfortunately, it's now up to them." -- nm, that is literally the next thing you had the manager say ... Brilliant vids. These are giving me PSTD flashbacks....
Majority of all hotels have a hold they place on a card. If you dont have a credit card, make sure you take those amounts into consideration and budget them in so you still have spending money. Dont be like this lady and ignore the warnings theyre giving you and accuse them of implying youre "poor/dont have money" alot of hotels wont give you the warning. Then when you realize YOU messed up, and should have listened dont blame the people who warned you, and tried to help you!
I’m minorly involved in customer service, in that 90% of my job doesn’t involve direct contact with customers, but 10% does involve direct contact with customers. Your skits makes me want to do better and learn to better keep my cool and have a friendlier outward appearance during those 10%. Thanks Jess, like that skit, you’re a keeper.
I had a guest who said no he didn’t have any pets but as I was checking him in I heard a meow coming from his backpack. He said he had forgotten about the cat in his backpack. I charged him the pet fee without any comment but I really really wanted to say something like the smart aleck that I am😂
I use to work for a Pets Stay Free Motel. But we had a limit of 1 large or medium limit per room or 2 small dogs per room and 2 cats per room. And people could have a few small birds and 1 large bird. And we had to have some description on file of all pets. So if there was a loose pet or someone got bite. Or if people didn’t clean up after the dogs “business”. But we constantly had people sneaking in extra pets and they would always refuse to pick up dog poop. We couldn’t do anything about it until corporate told us if we actually saw the guest dog poop and the owner walk away we could charge them. And it was put on the pet contract. $5 dollars per day for our grounds man picking up poop
Since taking a job at a call center, I frequently ask for the manager when I get customer service just to give positive feedback. One lady got a little weepy, saying my call was the first one she had taken since coming back from a medical leave and she wasn't sure she'd be able to do the job again! We had a sweet heart to heart before she passed me up the chain. You just never know how kindness can reverberate.
The debit card skit is funny, because the total sum she was paying was the same regardless of how it got spread across the cards, so if the amount she had in her debit account plus the amount of remaining credit she had before she hit her limit was not enough to get the tickets and afford the hold for the hotel,She really did just not have any money and she was insecure.
There are not enough people who tell the manager about good things. I always do that when I’ve had a good experience because I know how much it means to the employee. They don’t deserve to always be on the negative end!
This is a fabulous compilation! I'm so glad I don't work in the hotel or restaurant industries. Years ago, I used to work in a convenience store in Florida for the 11pm to 7am shift. Plus, the store was in a county that stopped selling alcohol at 12 midnight. The nearest place to buy alcohol until 2am was a long drive across the bay to another county. Some people would get so irate, insisting I was making it up, and that they could buy alcohol back home up until 2am, so it must be true everywhere.
8:20 I don't work at a hotel but I do work retail and the thing that baffles me most is when you tell someone you can't give them what they wanted and they just stare at you and tell you "but I wanted that thing" and proceed to look at you as if that's some sort of magic phrase that will make the thing the wanted magically appear in front of them. Like... lady, I don't know what you expect me to do now 😂
The debit card/credit card skit... I used to work for a large online retailer. I dealt with that situation at least once a week. Those people also don't seem to understand how credit card billing dates work, either.
"But I don't understand how you're fully booked when I need a room" - I guess the hotel staff did not get the memo that customer service is expected to bend the fundamental nature of the universe to meet customer demands.
Sadly that was grandma’s last family vacation😅. No actually I mean it. That’s literally the reason why my uncle doesn’t vacation with my grandparents anymore 😂
This is awesome! I have never understood the concept of a hold on the credit card. I just smiled and nodded and handed over my card. This was explained so well. Thank you.
For the first skit, the last time i asked to speak with someone's manager in order to say something positiive, i made sure to tell her that while I wanted to talk to her manager, she was *not* in trouble and i was *not* upset with her, lol. Didn't want to give her a heart attack.
I had a bank that would typically hold the hotel deposit for 30 to 32 days, especially when the hotel was booked third-party and the deposit was completely separate from the hotel nights.
Oh lord my husband scares people all the time asking for their manager to tell them great things about our server or whatever type of employee it happens to be. xD I always tell him not to scare them like that so now we make sure to tell them up front it's not for anything bad.
As a frontdesk with a deep resentment for dogs, i always want to kms when a fleacircus director marches into thr lobby. You could come in with a manticore and i would be friendlier. No dog hotels are goated fr fr
First skit: I have this happen so many times because of my excellent customer service they more or less always call for supervisor/manager - here the person is called supervisor but I always use the same term they used and tell my supervisor if they called for manager just to make sure the customer thinks that I called for someone they didn’t call - makes things easier
I left the workforce in 2007 but your compilations remind me of why I refused to work for full service hotels. 😂 Still, if I ever have to re-enter the workforce I'll go back to night audit.
The first skit, when I ask for the Manager to compliment, I always say nothing bad. Usually I can actually hear the other person sigh. If I have a serious issue I do my best to keep it discreet.
That last skit is the equivalent to my parents saying I'm 10 in restaurants when I'm almost 20. I genuinely just look very young because I'm short and have a baby face. Most people think I'm like 13 anyway. But it just made me laugh because it's something that my mother would definitely do. They not being a Karen or anything.. the granddaughter just wanted to save money. 😂
One thing I found was funny about booking advanced reservations with the airlines they won't do you more than 60 days ahead but a hotel will do you 6 months ahead...🤔🤔🤔🤔
Facts! This is so spot on! Discounted perks. From the Airline side: Regarding Upgrades: The Final arbitrator is the Gate Agent By the time the flight ✈️ is boarding that empty seat in Business 1st is going out anyway! Be nice and courteous and chances are good but not promised that you'll get the Upgrade! You may have to board last until all Unreconciled PAX's are accounted for Well worth the wait!
Fuck it, "yes you CHOSE the standard room, you get the standard room, if you wanted a suite you shoulda booked the suite. Now whats your decision because my hands are tied."
The debit card situation is bad. Mostly because shit happens. I had a hotel triple charge my card and got stranded at a hospital that had paid parking during my residency. Thankfully they were able to call the bank and fix it immediately. Also got a refund for 1 of the nights for their error
So dumb how people try to sneak dogs into pet friendly hotels. I’ve stayed at hotels with my dog before and the extra charge if there is one is usually only 10$. As for non pet friendly ones, I guess I can see it happening more but I’ve never had trouble finding a pet friendly one
5:15 Cruise ships do this, too. That's why I madesure to increase limit on my credit card enough to cover the maximum hold well before I arrived onboard.
You know i have never worked in a hotel but have had to explain how holds and refunds work a lot. I feel your pain but the scariest thing i have delt with was when a customer put me on the phone with their bank teller and i had to explain how it works to them. It was a credit union! 😬
The skit about the gold on the card. I've experienced the same thing in the food industry I work in. The lady paid for her food by card and then realised the amount was typed in wrong. So she was refunded the amont she paid so that it could be redone correctly. However because she paid with card the refund was processed on our end and was now in her banks hands to do the rest. Even after being told that refunds take a while and are automatic so she doesn't need to tap her card again, she refused to believe that was true and that every other times she has neen refunded money she had to tap the card because how else is the eftpos machine suppose to know where to send the money🙄.
We just tell the guest it will be finalized for the lower amount. I literally just had this happen a couple of days ago. My manager didn’t take something off the check that she never received, and I (admittedly) forgot to double check, and ran her card. I explained that we can cancel the transaction & run her card again, but it would take several days to get the refund posted, or we can finalize it for the adjusted amount & it would correct itself by the end of the next business day. I also offered her to take a picture of the finalized receipt. This is also why I prefer to not run a card until the guest actually has the check in hand…
I would say that I can't believe what people are capable of... But I worked at a Starbucks and I imagine that if they were difficult there in a hotel it must be OMG.
I was staying for months at a Residence Inn in Jersey. They had been charging my hotel stay to the corporate card and a few hundred hold on my debit (3 months at a time). One day they charged my debit card with the entire amount, it went though but it was a mess. I switched hotels and stayed down the street at a Hyatt House else for another year. It was a good move, they were much better overall in this case, but generally a big fan of Marriott.
The fact that the woman wanted to be close to the lobby is a bit scary. Like if there's parking and food nearby the building, why do they need the lobby..... Karen?
![[FULL STORY] Have you ever been stabbed in the back by your own family?](/img/n.gif)
The credit card vs debit card makes a lot more sense when I'm not the one frustrated and in the situation. Thank you for being clear on how and why certain things are done.
I didn't even know they took debit cards. Anytime I've gone to a hotel it was either a credit card or a big cash deposit.
It's worse on rental cars, there's a whole process involving utility bills and a soft check when a customer uses a debit card, and as a rental agent you get yelled at a few times a week easily while trying to explain the difference between credit and debit cards. And there's limits on what vehicles can be rented. We'd call to confirm, especially on holiday weekends, that larger vehicle rentals needed a credit not debit, then get told we never called and were ruining customer's vacations
"Grandma, you just cost me extra money!"
"Honey, if you want some of my money when I die...you shouldn't be skimping out on me now."
It wouldn't be "extra" money if you hadn't lied to the desk agent's face... or arranged for your dogs to be taken care of, at home, in your absence.
Third skit: The general manager made a major mistake using her personal cell to call the lady. She should have used the Bed & Bath soap bottle.
🤣🤣🤣🤣
I think it was her work phone that she didn’t want blowing up not a personal phone
She's probably using a company issued cell phone. Since she is the GM. I doubt the sales/reservation team has her private cell number.
@@michellealjunaidi8471 One way or another, it seems to be the phone she thanked the sales rep for not giving to the woman.
My preferred work phone is a Nintendo Switch
The first sketch was so nice it really goes to show anyone even when a person is tired and run down can still pay a person the ultimate compliment and the other person knows they are doing a good job
I work in grocery/retail on the front end. I was asked to get my manager and had the same thoughts and then they complimented me and it was just a HUGE wave of relief.
I work retail and another easy way to compliment us is to fill out the survey at the bottom of the receipt! Mentioning our name really does help us out, because it's in the system. I know you hear it all the time, but filling it out and mentioning us is really very helpful.
The closest experience I had to this was when I was in school. I walked towards my PE lessons and suddenly in a booming voice my teacher shouted out my full name and I bricked myself thinking I was in trouble before she started praising me highly for a project I did the week before and boadting how she was going to show it to parents during a presentation.
I was somewhat happy after half of my life left my body from that boom alone.
I've done this before but because I'm an asshole I did it to scare the employee like this for fun before telling their boss they did real good. Even acted like I was pissed off at something and raised my voice a bit to really sell it before switching on my customer service face when their boss came around so I could compliment them.
@@kristoffer6747ikr that first few moments of getting the manager is when the self doubt start to intrude
I work at a hotel as the night auditor and I noticed a guest check in and then through my security cameras saw them bring in 4 dogs through the back door to the elevator to bring up to their room which was not pet friendly. The amount of people that try to sneak in pets is wild.
I don’t dislike animals but will never reserve a room that allows animals. Even .Disney rooms. The ones that allow them are crossed off my list. Love your pets all you want I don’t have to. To leave a pet all day alone in a strange hotel room is unfair.
My dogs are service dogs but I still make sure to book at a pet friendly hotel.
@@arielsea9087They clean the rooms.
@@arielsea9087, lots of assumptions.
They could be traveling from one living place to another. The animal may need daily care. They might take the animal out with them. It may be a service animal.
@arielsea9087 the only times I've traveled with pets they were never left alone in the room for the day. Once was while I was helping my daughter and her cats move 800 miles and we stopped at a pet friendly motel overnight. The second time I was traveling with my mother and her little dog to visit my brother.
Whenever I want to tell the manager how awesome the employee is, I start with “I want to tell the manager that you are amazing”
My issue is the opposite of the hotel's. I travel with a service dog. She is highly trained and extremely well behaved. As in I can tell her to get something from another room and she'll bring it to me. Ask her to lift my leg into my wheelchair, that sort of thing. On several occasions while travailing I've come across hotel employees that decide I'm faking it to get my pet into the hotel. Let me be clear. I use a wheelchair, she's tethered to it. One women in Rome GA. actually stepped in front of us blocking me from entering the breakfast room. She told me animals weren't allowed in the restaurant. When told she was a service dog she insisted that wasn't possible because I wasn't blind. In short, people in the U.S. need more education on the subject.
💯
whoa whoa whoa, people need to understand that not only blind people need service dogs. there’s a show on Netflix that shows this perfectly but i sadly can’t remember it right now. i hope you managed to get past those people and actually eat though!
People in the us need more education period
@@user-dy7ts4xk2t true af
@@user-dy7ts4xk2t yup…
The hold that's charged when guests book a room is why some hotels choose to lie and say they can only accept credit cards. It makes life much easier on the employees and the guests.
Why can’t she buy the tickets with the credit card? I understand if you forget about an upcoming automatic bill payment, but you can buy tickets with a credit card as easily as with a debit card. And nobody has to jump through hoops. Unless she’s got Discover or AmEx that aren’t accepted everywhere.
That really sucks for people who don't have credit cards, then.
I only have a debit card, I don't ever intend to spend money that I don't actually have. And yet it's somehow not okay to be spending my *own money*, for some bizarre reason I need to be having some parasitic debt-relation with some intermediary company.
@@ArisKatsaris? Credit cards aren’t that deep, unless you are irresponsible. There’s no reason that you should have any debt on one as long as you are paying off your purchases, and in this day in age it’s almost impossible to build your credit score without one. And at least in America you can expect to not find any housing without a decent credit score or a co-signer with one.
@@gachageeky8911 Yeah, it's really bizarre that you people in America need to incur debt in order to prove how well you're at paying it, in order to get a "credit score".
I have a very low limit on my credit card. It’s intentional as to avoid temptations to rack up debt. It’s around 2000 dollars. The way I spend money I do not hit it very often, but it might come up with a high purchase like plane tickets etc. It’s not that unusual.
I actually had that issue where I got to the resort and realized my room was like a 10 minute walk away from the main building (and unlike in the skit, there wasn't anything close to the room, it was just a huge resort hotel). I wasn't familiar with the resort at all when I booked it so I wasn't aware that the walk would be so far. So I politely asked for a room change, which they accommodated but I had to move to a different hotel within the massive resort, which was fine. They were really nice about it too.
Debit card sketch: I work at a bank, and this is so accurate! We get it on our end too; people don't understand that there are 4 entities involved in a card-based transaction!
The card, the bank, the place where the transaction happens, and what else?
@@rcking1001 The four I was referring to were:
You
Your bank
The entity you're paying
Their bank
Any of which might cause complications in a given transaction
I always say this but Jessica always slays the manager roles. So poised yet so shady to the difficult people 😊
That banging the head against the phone reminds me of a story my mother told me.
Context, she works at a hospital ER department. Her desk is right next to the family room. Finally, people with schizophrenia sometimes latch onto businesses and institutions that are not allowed to hang up the phone so that they have someone who won't ignore them to talk about their hallucinations with.
Story, she was on the phone with one such patient. Now, my mother has a great deal of experience with these patients because of her sister. Still, a 12 hour night shift will wear down anyone's patience when listening to something go on about how the government is out to get them and they're being spied on by the police.
"What does this have to do with the Emergency department of CITY hospital?"
Guy keeps on talking about his delusion despite her question. She begins to hit her head with the phone a few times like the video and asks again, clearly more annoyed "what does this have to do with the Emergency department of CITY hospital?"
She thought nobody could see her do it. She then hears loud laughing from the family room and remembered the husband of the patient in trauma. He told her later that he didn't think anything could cheer him up, but watching her made his day a bit more bearable.
My sister and I did what happened in the first sketch at a restaurant once our waiter was SO nice that we had to tell the manager and we even left him a note when we left (along with a good tip of course)
As a waitress I can say that is very much appreciated.
I was in Best Buys today. And the guy was so helpful and polite that I stopped by the service desk and said something about it.
I love the ”I love my job, I love my job, I love my job, I love my job”
I have literally done the first one before, but I've always said "I need to talk to your manager. I want to give you a compliment." Or something to that effect.
I think the issue was it was exhausted mom dead face along with mom brain 😂
the grandma is wonderful.
I loved that the grandmother wasn't down with lying to the hotel. They charge a fee to cover any extra messes the animal may leave behind.
Please keep doing these. While i have never worked hotel/motel my parents owned their own cafes and restaurants for 20 years, 10 of which i was manager. Different situations same attitudes and personality types.
Regarding the first clip about the woman leaving positive feedback. If I’m ever asking for a manager/supervisor to leave positive feedback, I say up front that’s why I want to speak with them. Examples: “Thank you very much. May please l speak to a manger to leave some positive feedback?” Or if I’m making a call regarding something in the recent past: “Hello. May I please leave some positive feedback with a manger, if that’s possible?” That always goes well, and hopefully removes any stress from the employees when they hear the word “manager”. I’m making it clear that I’m not a Karen wanting to stir up trouble.
My managers just roll their eyes because they don't want to waste their time on stuff like compliments if they know ahead.
Well, I guess that they're too tired to be positive for giving the positive feedback.
😆😆😆
Yep.
Banks take 3-5 business days to do a refund.
Stop hollering at employees
And that’s if your lucky
And it'll be longer if it's a Thursday night and Friday's a holiday, and Saturday and Sunday being a weekend...
😂😂😂😂
the second one sounds like someone who goes to a restaurant, orders an hamburger and then gets angry because they didn't serve her a steak
4:30 - explaining banking to guests can be deadly... At 5:25 if you are ever this manager, consider saying something like, "My suggestion would be to call your bank and to see if they can expedite that. Unfortunately, it's now up to them." -- nm, that is literally the next thing you had the manager say ...
Brilliant vids. These are giving me PSTD flashbacks....
Majority of all hotels have a hold they place on a card. If you dont have a credit card, make sure you take those amounts into consideration and budget them in so you still have spending money. Dont be like this lady and ignore the warnings theyre giving you and accuse them of implying youre "poor/dont have money" alot of hotels wont give you the warning. Then when you realize YOU messed up, and should have listened dont blame the people who warned you, and tried to help you!
I love the grandma being clear and direct with what's going on and not shying away from putting her daughter in front of her responsibilities.
I’m minorly involved in customer service, in that 90% of my job doesn’t involve direct contact with customers, but 10% does involve direct contact with customers.
Your skits makes me want to do better and learn to better keep my cool and have a friendlier outward appearance during those 10%.
Thanks Jess, like that skit, you’re a keeper.
I had a guest who said no he didn’t have any pets but as I was checking him in I heard a meow coming from his backpack. He said he had forgotten about the cat in his backpack. I charged him the pet fee without any comment but I really really wanted to say something like the smart aleck that I am😂
As a former CS on financials, holds on debit cards can take up to a month to be released. Never use a debit card for holds
That last one the granny is such an og. Wish more were like her
I use to work for a Pets Stay Free Motel. But we had a limit of 1 large or medium limit per room or 2 small dogs per room and 2 cats per room. And people could have a few small birds and 1 large bird. And we had to have some description on file of all pets. So if there was a loose pet or someone got bite. Or if people didn’t clean up after the dogs “business”. But we constantly had people sneaking in extra pets and they would always refuse to pick up dog poop. We couldn’t do anything about it until corporate told us if we actually saw the guest dog poop and the owner walk away we could charge them. And it was put on the pet contract. $5 dollars per day for our grounds man picking up poop
Since taking a job at a call center, I frequently ask for the manager when I get customer service just to give positive feedback. One lady got a little weepy, saying my call was the first one she had taken since coming back from a medical leave and she wasn't sure she'd be able to do the job again! We had a sweet heart to heart before she passed me up the chain. You just never know how kindness can reverberate.
The debit/credit card issue was stressful just watching.
The debit card skit is funny, because the total sum she was paying was the same regardless of how it got spread across the cards, so if the amount she had in her debit account plus the amount of remaining credit she had before she hit her limit was not enough to get the tickets and afford the hold for the hotel,She really did just not have any money and she was insecure.
There are not enough people who tell the manager about good things. I always do that when I’ve had a good experience because I know how much it means to the employee. They don’t deserve to always be on the negative end!
This is a fabulous compilation! I'm so glad I don't work in the hotel or restaurant industries.
Years ago, I used to work in a convenience store in Florida for the 11pm to 7am shift. Plus, the store was in a county that stopped selling alcohol at 12 midnight. The nearest place to buy alcohol until 2am was a long drive across the bay to another county. Some people would get so irate, insisting I was making it up, and that they could buy alcohol back home up until 2am, so it must be true everywhere.
“I love my job. I love my job. I love my job” has the same energy of “you don’t want to go to jail”
That debit card issue is a pain.
That Grandma is giving me Vicki Lawrence as 'Mama' on the Carol Burnett Show! 😁
8:20
I don't work at a hotel but I do work retail and the thing that baffles me most is when you tell someone you can't give them what they wanted and they just stare at you and tell you "but I wanted that thing" and proceed to look at you as if that's some sort of magic phrase that will make the thing the wanted magically appear in front of them.
Like... lady, I don't know what you expect me to do now 😂
The debit card situation.
I work for a bank. We can't fix it any faster either.
Amazing skits! Taught me some things about how hotels work 👍
I love seeing these keep up the good work ❤❤❤
"It feels like I'm being punished" x.x How many times have I heard that same damn line!!!
the grandma in that last one is amazing
The debit card/credit card skit... I used to work for a large online retailer. I dealt with that situation at least once a week.
Those people also don't seem to understand how credit card billing dates work, either.
I really appreciate your videos! I work at the front desk of a motor hotel and have been there almost 20 years now. 😂
You do such a great job with the characters. They’re all so unique. Especially the grandma!
"But I don't understand how you're fully booked when I need a room" - I guess the hotel staff did not get the memo that customer service is expected to bend the fundamental nature of the universe to meet customer demands.
These videos are really making me miss the days when I could go to Disney NGL
The pre authorization on debit hold is always happening. I ALWAYS spelled out the situation when a debit was on file, but the NEVER listen.
Sadly that was grandma’s last family vacation😅. No actually I mean it. That’s literally the reason why my uncle doesn’t vacation with my grandparents anymore 😂
Because he's like the grandma in the sketch, or like the granddaughter?
This is awesome! I have never understood the concept of a hold on the credit card. I just smiled and nodded and handed over my card. This was explained so well. Thank you.
Lol The last skit was Grandma's payback for all the times her daughter/granddaughter said she was older than child cutoff price
Realistic situations made hilarious by your storytelling gift.
The last one was the best imo
Update: Granny is da real MVP
Price differentials can be maddening, but it's the way of things. You get what you pay for.
Love that grandma!
I have a CLOSE relative that continuously complained about situations that THEY had caused.💜👿
For the first skit, the last time i asked to speak with someone's manager in order to say something positiive, i made sure to tell her that while I wanted to talk to her manager, she was *not* in trouble and i was *not* upset with her, lol. Didn't want to give her a heart attack.
What an amazing actress! So funny too!
third skit: in retail, returns desk. I tend to tell customers that banks are really good at taking money, not really good at giving the money back.
you are SOOO GOOD!!! currently watching this compilation while literally eating popcorn lol. keep it up! 😊👏
Thanks for sharing.
Funny skits! And educational in the don't-make-these-mistakes way
The first skit has happened multiple times when I work in an office supply store. It was so amazing!!
I had a bank that would typically hold the hotel deposit for 30 to 32 days, especially when the hotel was booked third-party and the deposit was completely separate from the hotel nights.
Oh lord my husband scares people all the time asking for their manager to tell them great things about our server or whatever type of employee it happens to be. xD I always tell him not to scare them like that so now we make sure to tell them up front it's not for anything bad.
It’s the tired momma bears who will prop their lids open to make sure people around them are treated right!
Love it and great as usual. Oh by the way I worked at Walt Disney World for a year in Pecos Bill's.
As a frontdesk with a deep resentment for dogs, i always want to kms when a fleacircus director marches into thr lobby. You could come in with a manticore and i would be friendlier.
No dog hotels are goated fr fr
Good one retired Banker. Never knew the name for these people back in my day. "Karen"😅
Your crazy stories make me want to work at a hotel lol 😆👍💕
The 1st skit was nice, and the last skit was very funny.
If you watch the skit in 2x speed, Jessica sounds like a professional rapper!
Your'e welcome Miss/Mr's Vaneel!
How can you be fully booked when I need a room???😂😂😂
First skit: I have this happen so many times because of my excellent customer service they more or less always call for supervisor/manager - here the person is called supervisor but I always use the same term they used and tell my supervisor if they called for manager just to make sure the customer thinks that I called for someone they didn’t call - makes things easier
I left the workforce in 2007 but your compilations remind me of why I refused to work for full service hotels. 😂
Still, if I ever have to re-enter the workforce I'll go back to night audit.
There's another expression: Proper prior planning prevents piss poor performance. Something your guests need to learn...
The first skit, when I ask for the Manager to compliment, I always say nothing bad. Usually I can actually hear the other person sigh.
If I have a serious issue I do my best to keep it discreet.
That last skit is the equivalent to my parents saying I'm 10 in restaurants when I'm almost 20.
I genuinely just look very young because I'm short and have a baby face. Most people think I'm like 13 anyway.
But it just made me laugh because it's something that my mother would definitely do.
They not being a Karen or anything.. the granddaughter just wanted to save money. 😂
One thing I found was funny about booking advanced reservations with the airlines they won't do you more than 60 days ahead but a hotel will do you 6 months ahead...🤔🤔🤔🤔
some of these just scream disney and art of animation so hard
I've had that first thing happen to me. It's terrifying! Just get the employees name from their tag and leave a nice review!
Facts! This is so spot on! Discounted perks. From the Airline side: Regarding Upgrades: The Final arbitrator is the Gate Agent By the time the flight ✈️ is boarding that empty seat in Business 1st is going out anyway! Be nice and courteous and chances are good but not promised that you'll get the Upgrade! You may have to board last until all Unreconciled PAX's are accounted for Well worth the wait!
2:19 I wonder if this took place at the happiest place on Earth.
I didn't even know hotels can have rooms in separate buildings. I'll make sure to clarify that whenever I book at a new hotel.
Fuck it, "yes you CHOSE the standard room, you get the standard room, if you wanted a suite you shoulda booked the suite. Now whats your decision because my hands are tied."
People not understanding how preauths work is the bane of my existence
The debit card situation is bad. Mostly because shit happens. I had a hotel triple charge my card and got stranded at a hospital that had paid parking during my residency. Thankfully they were able to call the bank and fix it immediately. Also got a refund for 1 of the nights for their error
So dumb how people try to sneak dogs into pet friendly hotels. I’ve stayed at hotels with my dog before and the extra charge if there is one is usually only 10$. As for non pet friendly ones, I guess I can see it happening more but I’ve never had trouble finding a pet friendly one
5:15 Cruise ships do this, too. That's why I madesure to increase limit on my credit card enough to cover the maximum hold well before I arrived onboard.
You know i have never worked in a hotel but have had to explain how holds and refunds work a lot. I feel your pain but the scariest thing i have delt with was when a customer put me on the phone with their bank teller and i had to explain how it works to them. It was a credit union! 😬
You are great,great, great
The skit about the gold on the card. I've experienced the same thing in the food industry I work in. The lady paid for her food by card and then realised the amount was typed in wrong. So she was refunded the amont she paid so that it could be redone correctly. However because she paid with card the refund was processed on our end and was now in her banks hands to do the rest. Even after being told that refunds take a while and are automatic so she doesn't need to tap her card again, she refused to believe that was true and that every other times she has neen refunded money she had to tap the card because how else is the eftpos machine suppose to know where to send the money🙄.
We just tell the guest it will be finalized for the lower amount. I literally just had this happen a couple of days ago. My manager didn’t take something off the check that she never received, and I (admittedly) forgot to double check, and ran her card. I explained that we can cancel the transaction & run her card again, but it would take several days to get the refund posted, or we can finalize it for the adjusted amount & it would correct itself by the end of the next business day. I also offered her to take a picture of the finalized receipt. This is also why I prefer to not run a card until the guest actually has the check in hand…
Gramma at the end is a real one
I would say that I can't believe what people are capable of... But I worked at a Starbucks and I imagine that if they were difficult there in a hotel it must be OMG.
I was staying for months at a Residence Inn in Jersey. They had been charging my hotel stay to the corporate card and a few hundred hold on my debit (3 months at a time). One day they charged my debit card with the entire amount, it went though but it was a mess. I switched hotels and stayed down the street at a Hyatt House else for another year. It was a good move, they were much better overall in this case, but generally a big fan of Marriott.
Just Wanted you to know, You have earned a SUSBCRIBER❤🎉😊
I hope the corporate higher-ups at the big chains are watching these vids- the staff deserves combat pay.
I love these vids there so goood!!!!! ❤❤❤ the first skit is so heartwarming!
The fact that the woman wanted to be close to the lobby is a bit scary. Like if there's parking and food nearby the building, why do they need the lobby.....
Karen?