Active listening in the workplace ... With examples

Active Listening is the "needed" quality for all working professionals in today's world. Our workspace requires people who exhibit this quality. Let us understand this quality in detail so that we can learn and practice it.
In this session we will learn:
3 levels of listening so that you can assess which level are you on?
Active Listening process- Explained with examples
Habits to adopt active listening skills

[@ethiri]

Absolutely an amazing video..I am a big fan of you Sir!!! I keep watching all your videos.. Indeed multiples each one of it to register in my mind ..you are an ultimate agile coach.. Just wondering how lucky the people those who are working with you in your organisation are, with such a great, passionate, empathetic mentor. Appreciate so much your support to the Agile community...You are the best coach!!! 🎉🎉 Keep it going please!!

[@sumant2000]

The video titled "Active Listening Skills: How to Understand and Improve Listening Skills" by the channel "Learn with Pammi" is a comprehensive guide on the importance of active listening and how to improve it. Here's a detailed summary:
1. **Introduction**: The speaker begins by emphasizing the importance of active listening in our daily lives, especially in professional settings. He mentions that many people listen with preconceived notions and biases, which can lead to misunderstandings and missed information.
2. **Levels of Listening**: The speaker outlines three levels of listening:
- **Internal Listening**: This is the most basic level where the listener is primarily focused on their own thoughts and responses rather than fully understanding the speaker's message. They often interrupt and respond based on their own biases and emotions.
- **Focused Listening**: This is a more mature level of listening where the listener pays full attention to the speaker, trying to understand their perspective without letting personal biases interfere. The listener shows empathy and takes a keen interest in what the speaker is saying.
- **Global Listening**: This is the highest level of listening where the listener tries to understand the context beyond the words being spoken. They pay attention to non-verbal cues like tone, body language, and facial expressions to understand the speaker's underlying message or intent.
3. **Process of Active Listening**: The speaker explains the process of active listening, which involves collecting raw data (both verbal and non-verbal), processing this data, asking follow-up questions, and finally, if necessary, giving advice.
4. **Habits for Active Listening**: The speaker suggests several habits to improve active listening, such as listening to understand, asking open-ended questions, using positive body language, requesting clarification when needed, reflecting on the speaker's feelings, withholding judgment, and summarizing or paraphrasing the speaker's points.
5. **Conclusion**: The speaker concludes by emphasizing the importance of active listening in today's world. He suggests that active listening can lead to a deeper understanding of situations and people, which can be beneficial in both personal and professional settings.
Throughout the video, the speaker uses examples to illustrate his points, making the content more relatable and easy to understand. He encourages viewers to practice and master the art of active listening, stating that it can lead to more successful communication and better relationships.