I fly KLM to South America now for 7/8 years (sometimes combined with Air France) and I had always a good experience. I don’t remember having bad tasting food (my last flight was about two weeks ago). I don’t drink alcohol, so I can’t tell about the wine or champagne. And occasionally is the toilet not perfect, but I would say, the crew cannot clean up after every guest and not everyone one leave the toilet like they found it. Unfortunately. I book always a lot of months in advance so I usually I get a good price. I am sorry for your bad experience, but at the end of the year I am probably flying KLM again to South America.
Ho! Thank you for your feedback and for sharing your own experience is such a nice and well mannered way. Happy for you that you had good flights with them! Wishing you great further trips in the future to South America!
I absolutely loved your thorough conclusion at the end! It's really sad to see what has become of a once-great airline. Hopefully they can improve again!
Hi Dan! Wow, real UA-cam royalty has watched my UA-cam aviation report! Thank you 1000 times for the compliments!😍 And yes, it's very sad where KLM is at right now, after auch a proud history.....
thank you for being so honest, I like KLM, it is a shame all european airlines are being surpassed by the great Asian airlines. You do a great job Mr reporter.
And lets not forget that KLM Bussines class is very expensive. My flight in dec with Qsuit with Qatar is 2200 euro while KLM costs me 3500 euro. The choice is made very easy for me.
I want to thank you for this extremely brave review. This is not something everyone dares to present. It shows that you are very honest and selfless, which is exactly what a review should be about. For the time being, I do not feel the need to fly long haul with KLM in business class. However, you have piqued my curiosity to try EVA Air. I had already heard good things about them from friends. At the end of the month, I will be flying for the third time with Finnair in their fantastic business class seats to and from BKK. Finnair and Qatar Airways are currently my favorites. I am also very much looking forward to flying with Singapore Airlines, especially after seeing your recent review. Given that you are in Thailand so often, I hope you will someday showcase the Qatar Airways business class lounge at Suvarnabhumi Airport. My personal favorite.
Hi Jack! Thank you very much for your feedback and compliments! Actually m showcasing that Qatar lounge in Suvarnabhumi already in a few reports, auch as Malaysia B737 and I think also, at least with a side information in my reports on Qatar Airways First Class and the report about all Qatar Airways Lines in Doha. Regarding your travel plans: EVA is a very good idea! SQ is a great choice in most cases, as well. Qatar is fantastic, too. Finnair: I loved it! But I learned from the comments under my Finnair report that there's quite mixed feelings. Thank you again for writing! Great to have you aboard TravelSingFly
I have flown quite a bit on EVA's business class and I'm no great fan of their wines. My last flight was in April of 2024, so my experience is quite recent. The champagne is great although it's no longer Krug, but the wines were awful. Fine for an apéritif maybe, but awful with food. The service though is wonderful. They could update the lounge in Taipei, it's getting a bit tatty. I'll see what I think of KLM early next year, I have a flight from Paris to Saigon and another from Hanoi to Paris. Always nice to try something new.
This reminds me of Lufthansa, they have fallen so far. Staff seem more interested in chatting with each other and playing on their phones. The absolute minimum is what LH and KLM provide you these days
I have just recently flown back from Bangkok with KLM business class, I have to say it was the worst experience I’ve had with business class airlines, I don’t know where to start it was that poor comparable to its competitors the Middle Eastern and far east airlines were superior in every department. I too experienced the budget/low quality champagne and wine offerings, the food was the sort of food you would receive at a state funded old peoples home, grey and absolutely tasteless. KLM Need to improve their catering facilities. It comes across as if the management don’t care.! Even the staff looked old and tired and should be retired for younger, thinner more attractive personnel.
I'm sorry that you had an equally bad experience but I'm glad that it simply reflects my very honest, objective review. Please share on social media if you liked what you saw. Thank you so much for being part of this! 😊🙏🏻❤️
I like your honestly, seems to be a thread there with KLM and Air France as partners and both have a problem with hygene and lack of interest onboard their flights .
I'd have to say I have had quite the opposite experience with KLM from all the times I flew in business class. 1 out of 10 or maybe 2 out of 10 the service by the crew was lackluster but other than that I always had a responsive and attentive crew. I do have to agree with you on the Schengen lounge.
Thank you for sharing your experience. That's so appreciated and beautiful to read. Reviews here are always based on the current flight and I try to render all details as clearly as possible. Happy to hear that among a huge majority of viewers with similar or way more negative experiences, a few people have had a great time in board. KLM used to be a great airline and it would be so nice to see them become a great, proud one again sometime in the future....
Very useful report. I am looking to book a comparable flight next year. The messy toilet is unforgivable. It is sad that KLM remains sub-standard as regards staff. I have flown KLM before and had to tell the staff how to do their jobs. After the flight I wrote to the CEO with a polite and honest letter and got a refund. Hopefully KLM will respond here and promise to improve. Thamks.
Thank you very much for taking the Minh to write your feedback and about your own experiences. I don't that KLM's staff will watch my report - however I'd appreciate it... I won't need a refund, as it was a regular service - just unfortunately not on par at all with the competition...... Thank you for watching TravelSingFly! 😊🙏🏻
I didn't wanna bother them. They were always nice but even though I was ss sweet and friendly as every time on a plane, I had the feeling to bother with something like a social request - such as asking for another drink.....
That would have been very funny indeed 😅 By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards. It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there. If you like my content a lot, please how for TravelSingFly! This is the voting link: de.surveymonkey.com/r/gtawards2024 Thank you so much and enjoy all my content here in the channel! Chris
@@jankamps9511 Hi Jan! I also understand Dutch - and I'm surprised about your comment, since I think that I really talked about the whole experience in a very detailed, objective way. I'm happy to keep your comment as a mirror for yourself...
EVA is great but the problem with them is United does not allow Polaris lounge access when arriving into the U.S. when connecting onto a UA flight. United Polaris lounge access on arrival is only allowed if you arrive on a United Polaris flight.
Hi! Yes, I think their economy is okay, too. I don't know if it's great - I don't see a difference between most European airlines in Economy..... What do you think?
@@TravelSingFlyEnglishEdition KLM still offers free sandwiches, free beverages including beer/wine in economy. This is on sharp contrast to most other European carriers.
@@JEH80 since Covid that's seems to be coming back in Europe. Which I think is the least all airlines should do that don't call themselves lowcost carriers.....
having flown KLM for many years even in the old Royal Class, food in Business Class now and menu seems to be based on peasant food during the war. South Atlantic service likewise.
And finally i found a youtuber how is critical and honest. So many YT-ers only tell nice stories and are not critical at all which is find so useless and annoying. If i want to watch a fairytale, i will watch a disney movie.... So good job on being honestly ciritical when needed.
It's probably boring to a few, but I really give my best at giving a 1:1 report about the actual experience of the moment, combined with longtime experience with an airline (if I have any with the respective carrier). So, welcome to TravelSingFly! Would be great to have you on board all future flight reports! 😊😊😊
You can buy that porcelain house for € 20 or € 30 euros in Amsterdam! KLM is way to expensive in comparising with other airlines who have a way better service! I am dutch, but i do not fly KLM because of these kind of things and most of the time the cabin crew is a bit of arrogant too! KLM sevice is way below!!
Hi Markus! That's not easy to say. If Germany-NYC. It's clearly Singapore Airlines. If Milan-NYC it's Emirates. Otherwise I guess it would be Turkish Airlines or, with a friendly staff (sometimes you get too much attitude), Air France can be great, too.....
I travel quite a lot with KLM in Business. (Because I connect from a regional UK airport) Your assessment is so true. It seems to me that the airline has gone down hill over the last 10 or so years. This is partly due to the bean counters who keep trying to reduce costs by getting more and more inferior products. (The Pad Thai in economy BKK - AMS is in-edible!!). This negative spiral has infected the staff who really do not care. Their first job, before the flight even takes off is to sort out who is gong on break first!! As a FF I don't have to pay extra for seat assignment or lounge access, but at the prices they charge it should be included for Business Class passengers. Great Video. I have subscribed! 👍
Hi and a warm welcome to the channel! Very happy to have you on board TravelSingFly! I'm glad and relieved that so many viewers have had the same experience with KLM like you and me.
I am economy and budget traveler. I don't understand: why Business Class exist seat reservation scheme? It's "BUSINESS Class", all seats are great, why bother?!! It's can be understand to pay a reserved seat for economy to avoid crossing other people's knees or wake someone up when you want some exercise or lavatory.😁
Thanks for your comments about your KLM flight. I’ve used them in the past, Business class, the last time being in 2022. It was the old product of course which was overall acceptable considering the competitive price Again food and service were ok but nothing special. I much prefer their partner airline A.F. which is superior on all counts Your experience with the toilet was as you say totally unacceptable, fortunately I’ve never seen this before on any Business class flight and that alone would discourage me from using KLM in future even though it might be just a one off occurrence. .
Instead of complaning here on the internet/UA-cam: how about informing the crew about your experience, so they can improve? I never get these kind of videos...
Hi Simon! Thank you for taking the time. I don't get how someone like you, who obviously watches aviation reports, doesn't understand the difference between making a critical review and complaining. Is complain about something if something isn't okay on a flight that I do privately. What I do on camera is a review, not for private reasons, but for informative reasons. When you take the time to really watch the content here on TravelSingFly, you'll see that I always try to make positive reports and also find a good reason and want to understand if things aren't perfect. In this case there were no understandable reasons for the things that weren't great. On top, I do talk with the staff on almost every flight. Also in this one. But I don't continue when I see that there wouldn't be any result and the staff wouldn't like to hear my opinion anyways. Then I just don't address it. But of course, for report I MUST give the unfiltered side of it. That's my duty if I wanna continue making unbiased, reliable airline reviews. I hope this explained a bit my side of making a thorough aviation report. All best wishes. Chris
I concur its lounge food is extremely mediocre and most of chairs stained and uncomfortable. It’s unfortunate as I have a long layover but will likely just use main airport this lounge crowded and dirty dishes everywhere. On the surface it looks big and modern but the modern does not translate to comfortable and clean.
@@TravelSingFlyEnglishEdition I think that that Simon guy is dutch and defending KLM! I am Dutch too, but i have the same complaints about it. And when you are telling these kind of complaints to the cabin crew or by mail, they are ignore them then. So i am not flying KLM any longer because of these kind of matters. You do not have to apologize for the viewers here. It is your honested opinion and thats it!
@noax8383 have a look at my channel. There's a report about Etihad business class and first class apartments. Etihad is significantly better, by several levels, when it comes to service and quality of food and drinks. However, the seat is very good in this specific klm plane (by far not in all!)
Thank you! By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards. It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there. If you like my content a lot, please how for TravelSingFly! This is the voting link: de.surveymonkey.com/r/gtawards2024 Thank you so much and enjoy all my content here in the channel! Chris
You went to the wrong galley. The galley you visited is the economy one - in the front galley you find different snacks. Clear giveaway is the Prosecco you took a picture of - that is served in premium comfort and not in business class. Also, you have a call button. Use it next time.
Hi! I'm sorry to disagree, but I didn't go to the wrong galley. I took pictures of both the Business Class galley and the one in Economy Class. I'll publish the photos on my website when I write an article about it. I also have video material of both galleys but them decided to take out the economy part again, along with a few scenes that would have made this already long video even longer.... The other bottle was actually cava, not prosecco.
Lazy, disengaged cabin staff and shit food are the bane of most European carriers. Combined with the world's highest prices of course. Avoid at all costs.
It’s good to be critical but you cannot compare Asian airlines with European airlines due to many factors. You should compare to other European airlines.
Hi! I've heard this argument so many times, here as well as after reviews of fellow other UA-camrs. And frankly, I couldn't disagree more. There's NO reason why I shouldn't compare service between Asian and European carriers. Great service doesn't cost an airline more money but it's a matter of attitude and corporate culture. When it comes to food and drinks, why should I understand that a European or US airline cannot serve very good quality, while an airline from Singapore, Hongkong or Japan can? They pay very high wages in those countries, too - so that argument is off the table already, as well... I'm inviting you, though, to watch my reviews about Air France or Turkish Airlines on my channel - both clearly better standard. Also BA is better in the whole picture. I think one shouldn't too often compare a European airline with a strongly subsidized airline like Qatar that, on top, comes from a country that swims in oil.... But comparing European and Asian airlines is absolutely legit in 2024.
@@TravelSingFlyEnglishEditionwell there are many reasons why you cannot compare an Asian airline with a European airline and that’s because many factors. JL, SQ, NH, etc are for starters often much more expensive than European carriers on similar routes. Check CDG-HND/NRT fx. AF is often 20% cheaper. Secondly , there are more cabin crew onboard. KL has 13 crew on a B77W, SQ has 16 crew. Thirdly, union agreements are totally different and incomparable to Asian carriers. There is absolutely a difference in service and much is culture related. I find Asian cabin crew often robotic and not really personal. Also their English is lacking and they are often obviously carrying a facade of artificial politeness. KL crew is less polished in that way but often much more chatty, natural and into a joke. Of course it’s one’s personal preference what’s best.
It's always good to have different opinions, and I'm very happy that there's such a great discussion culture on this channel. Regarding airline culture and politeness, after way over 1000 flights in my life, I of course get what you mean. However, I cannot excuse dirty bathrooms with European culture and I refuse excusing a lazy staff with union rights. I don't need to get pampered like I would on Qatar (by the way, there you can also have very funny, happy and also interesting talks) - but I do expect a clean cabin, a clean lounge and above average food and drinks. I had great talks on flights with Lufthansa, too. I had very interesting, really in-depth conversations on long flights with Singapore Airlines crew - far away from robotic. Maybe not so much WITH Thai, ANA or JAL, also not too much on Emirates and Etihad. But that all is based on coincidences.... I spent a lot of time in the Netherlands, and I had the feeling of being in a regular, lower than average Amsterdam Café.
@@TravelSingFlyEnglishEdition these are fair points but as I argued before, you cannot compare Asian airlines with European airlines, it not a fair comparison.
@@Thijs-g4l I guess we just won't agree on this topic, which is totally okay. I'm a professional opera singer. The audience of a leading opera house wants and deserves to see/hear worldclass level. It doesn't matter if a singer hasn't had the best teachers in the world or doesn't speak the opera's language fluently or is indisposed bebaute of a cold or being up all the time with small babies at home. It all doesn't matter. The result is the only thing that matters, and that HAS to be brilliant. And that, even though am extremely different business, has to be the same when I go on a flight or when I order a renovation of a house roof or when I go to an excellent restaurant etc etc, whenever there's people involved. I think that I can and I have to compare, as all customers will compare eventually. And if an airline doesn't see and adjust to the advantages of competitors, the competition will sooner or later win over the customers if it's on a similar route. Nobody at an airline will listen to me, of course, being far away from 100K subscribers. But as you can see in the comments I'm not the only one who's very dissatisfied with the formerly great KLM. (very similar to Lufthansa, that's why I compared them a few times in the video)
The world's oldest doesn't necessarily mean the world's best. Competition is fierce and KLM needs to step up if they wish to remain in the game. Thank you for your kind yet honest review. Excellent, as always. ☺ Sadly, the commentator in the previous message is correct.....U.S. carriers are far behind.
Some pro KLM people here can not take it when you are telling the truth about "their" company. I am Dutch too, but i ignore to fly with KLM because of the poor service and the arrogant cabin crew! If my money isn't good enough for them, then the choice is very simple for me? So i say Bye, Bye KLM!
Thank you for sharing your experience. I totally understand your decision. I also think that justified, constructive criticism is the best resource to find ways of improvement
Last time I flew KLM Business was 30 years ago (I loved it) but it will be another 30 years before I consider them again. At least the seat was good but poor food/drinks/FAs/IFE and disgusting loos is far from a Business class experience. I guess the regular KLM travellers must pack a straw and blow bubbles into their champagne. Great review - and I always love the music selections.
Actually I'm way too nice. Some fellow UA-camrs would get upset about something really unimportant. I think a very dirty bathroom is just not okay on a plane. If you like that, it's your decision. But it won't be mine.
A devastating, but necessary review of KLM!! Clearly some movers and shakers at the airline, need to be fired! How can the airline retain the privilege of 'Royal' in its promotions, if the service does not perform out of class compared to competitors?
Thank you so much. I always try aim at being super objective and clear in my thoughts during a flight, to give a true image of how a trip is like, for my viewers to take the right decisions for their own travels. I also prefer to say negative critique in a nice way, as I did here, too. I found it very sad to see where this proud airline is at the moment. The best example for how important the soft product is - dedicated service and good catering, no matter how modern the seat is. Thank you for being part of this channel! 🙏🏻 Chris
@@geertlucassen6943 I disagree. It should be there first place. And I will never try to take advantage of anything just because I know how to hold a camera. This channel exists not to please me but to give my audience the best possible reviews and first-hand experiences for them to make travel decisions that are right for their respective situation and needs. (which can differ greatly from person to person) Also I'm inviting you to watch my other flight reports. You will see that I always try to see things from a positive point of view, including when there's flaws.... I also try find the reasons when things don't work out so well.... I'm pretty convinced that I'm one of the fairest of all Aviation UA-camrs out there. (plus I never take myself too serious, only except for the topic itself)
So first they offer the leftovers and when I say Please Please Please (on a probably 4000 EUR flight) they start to switch on their brain to offer the bubbles. Thats ridiculous!
I have flown KLM long haul in business 3 times in the past few months, and sadly, I totally agree with you. The food was terrible, and the service was quite poor as well. The only good thing was the seat, I will no longer be giving my business to KLM.
By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards. It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there. If you like my content a lot, please how for TravelSingFly! This is the voting link: de.surveymonkey.com/r/gtawards2024 Thank you so much and enjoy all my content here in the channel! Chris
Sorry, t’s probably me, but I find this video way too long and a bit boring too. I also think you are a bit too picky when it comes to certain things. But hey…..that’s my opinion.
Thank you for showing your opinion/feedback. It's always valuable for me to read feedback regarding the report itself. I struggle every time with making the video as short as particle while not losing content. I'm this specific one, I was very sad that I couldn't keep it under 25 minutes. I just didn't manage. I already cut out a lot of takes where I'd talk in detail about the food and the drinks, and also a lot more about the competitors, as I do in many of my other reports, as you might know.... - but that would have been just too much. Howeber, when it comes to service and quality of food and drinks, I think that there's not many excuses for low quality. Better service doesn't cost an airline more money, high quality of food and drinks should be very normal at the super high prices they ask.... I'm of course fair as always, saying in the report that if only the seat is important, then that's a great choice.
@@TravelSingFlyEnglishEdition thanks for your reply! I don’t expect too much when I fly and I am more than happy with meatballs in business class. To be honest, I rather have meatballs than other high cuisine dishes. I just don’t have very high expectation, like most people do. I am more than fine with a choice of 100 movies in stead of 500. I personally think that people nowadays are too spoiled and do not appreciate the small things in life. Everything has to be perfect and the best of the best. Just my opinion……,,,
I'm inviting you to have a closer look at my channel. There's quite a few videos where I show how much I enjoy also flying lowcost, auch as Ryanair and Easyjet. I'm very happy there, too! I am very well aware about just how lucky I am to be able to travel at all! - But: this is a flight/airline review, and I aim at being really useful for the audience of TravelSingFly. Therefore, I have to be as close to the experience and comparing with competition as well, to make sure my audience gets the best possible, most realistic picture, so they can decide for themselves for their respective travel plans.
The new seats are the only improvement on business class. I have flown klm often, mostly to KL. KLM cabin personnel do not clean toilets like Singapore airline because it is not in their job description. You should behave like a Dutch and start complaining.Also the standard to be klm cabin personnel is very low, any white Dutch skin is enough. Also they have fewer cabin personnel per flight. In Singapore airline is one cabin crew on business class is four to six passengers and klm one to 10 even.Also they expect passengers to sleep on most of long haul flights. That is why there is no service. Still it is better than all American Airlines,Lufthansa,air France,air europa, Iberia etc
I have a feeling that you didn't really watch my report. I'm inviting you to give me the exact timings in the video where I say anything disgusting. I'm confident I don't. I pride myself for making self funded, non commercial, unbiased and especially FAIR reviews here,on a channel that costs me at least ten times of what I make from it. I don't follow any other goal than giving exactly my experience. And you can see yourself in the end of the report how sad I was that I had to give, even though it doesn't matter for the airline and also gives me attacks like yours as a thank you, a non-recommendation. Always based on what else is available on the same or similar route. All positive and negative parts I explain and show in pictures. The audience then can decide themselves. If you carefully read the comments to this report, you will see that almost all transmitters who've been flying KLM recently agreed with my longworded conclusion
I fly KLM to South America now for 7/8 years (sometimes combined with Air France) and I had always a good experience. I don’t remember having bad tasting food (my last flight was about two weeks ago). I don’t drink alcohol, so I can’t tell about the wine or champagne. And occasionally is the toilet not perfect, but I would say, the crew cannot clean up after every guest and not everyone one leave the toilet like they found it. Unfortunately. I book always a lot of months in advance so I usually I get a good price. I am sorry for your bad experience, but at the end of the year I am probably flying KLM again to South America.
Ho! Thank you for your feedback and for sharing your own experience is such a nice and well mannered way. Happy for you that you had good flights with them!
Wishing you great further trips in the future to South America!
I absolutely loved your thorough conclusion at the end! It's really sad to see what has become of a once-great airline. Hopefully they can improve again!
Hi Dan! Wow, real UA-cam royalty has watched my UA-cam aviation report! Thank you 1000 times for the compliments!😍 And yes, it's very sad where KLM is at right now, after auch a proud history.....
thank you for being so honest, I like KLM, it is a shame all european airlines are being surpassed by the great Asian airlines. You do a great job Mr reporter.
Great review. When comparing KLM to U.S. carriers, Ill take KLM all day. One mans dirt is another mans gold. Safe travels.
I just learned a new English saying....
And lets not forget that KLM Bussines class is very expensive. My flight in dec with Qsuit with Qatar is 2200 euro while KLM costs me 3500 euro. The choice is made very easy for me.
VERY easy choice in that case..... 🙈😅
The english Version of your video is also great! I love it! And I really like your honest and brave words!!!!
Thank you so much, dear Maarten! I really appreciate it!
I want to thank you for this extremely brave review. This is not something everyone dares to present. It shows that you are very honest and selfless, which is exactly what a review should be about. For the time being, I do not feel the need to fly long haul with KLM in business class. However, you have piqued my curiosity to try EVA Air. I had already heard good things about them from friends. At the end of the month, I will be flying for the third time with Finnair in their fantastic business class seats to and from BKK. Finnair and Qatar Airways are currently my favorites. I am also very much looking forward to flying with Singapore Airlines, especially after seeing your recent review.
Given that you are in Thailand so often, I hope you will someday showcase the Qatar Airways business class lounge at Suvarnabhumi Airport. My personal favorite.
Hi Jack!
Thank you very much for your feedback and compliments! Actually m showcasing that Qatar lounge in Suvarnabhumi already in a few reports, auch as Malaysia B737 and I think also, at least with a side information in my reports on Qatar Airways First Class and the report about all Qatar Airways Lines in Doha.
Regarding your travel plans: EVA is a very good idea! SQ is a great choice in most cases, as well. Qatar is fantastic, too. Finnair: I loved it! But I learned from the comments under my Finnair report that there's quite mixed feelings. Thank you again for writing! Great to have you aboard TravelSingFly
Thanks for showing us this. 😮
What seat were you in? Thanks for the video!
I was in the first seat of the second business cabin: 8A
I have flown quite a bit on EVA's business class and I'm no great fan of their wines. My last flight was in April of 2024, so my experience is quite recent. The champagne is great although it's no longer Krug, but the wines were awful. Fine for an apéritif maybe, but awful with food. The service though is wonderful. They could update the lounge in Taipei, it's getting a bit tatty. I'll see what I think of KLM early next year, I have a flight from Paris to Saigon and another from Hanoi to Paris. Always nice to try something new.
Thank you for sharing your experience. Don't forget to write here again after your flight with KLM next year. Looking forward to it 😊
This reminds me of Lufthansa, they have fallen so far. Staff seem more interested in chatting with each other and playing on their phones. The absolute minimum is what LH and KLM provide you these days
That was really one of my many thoughts on this flight....
I have just recently flown back from Bangkok with KLM business class, I have to say it was the worst experience I’ve had with business class airlines, I don’t know where to start it was that poor comparable to its competitors the Middle Eastern and far east airlines were superior in every department. I too experienced the budget/low quality champagne and wine offerings, the food was the sort of food you would receive at a state funded old peoples home, grey and absolutely tasteless. KLM Need to improve their catering facilities. It comes across as if the management don’t care.! Even the staff looked old and tired and should be retired for younger, thinner more attractive personnel.
I'm sorry that you had an equally bad experience but I'm glad that it simply reflects my very honest, objective review.
Please share on social media if you liked what you saw. Thank you so much for being part of this! 😊🙏🏻❤️
I like your honestly, seems to be a thread there with KLM and Air France as partners and both have a problem with hygene and lack of interest onboard their flights .
I didn't see it as much on Air France. But hygiene should always play a priority role on any airline. Even more after we all experienced Covid
I'd have to say I have had quite the opposite experience with KLM from all the times I flew in business class. 1 out of 10 or maybe 2 out of 10 the service by the crew was lackluster but other than that I always had a responsive and attentive crew. I do have to agree with you on the Schengen lounge.
Thank you for sharing your experience. That's so appreciated and beautiful to read. Reviews here are always based on the current flight and I try to render all details as clearly as possible.
Happy to hear that among a huge majority of viewers with similar or way more negative experiences, a few people have had a great time in board. KLM used to be a great airline and it would be so nice to see them become a great, proud one again sometime in the future....
Very useful report. I am looking to book a comparable flight next year. The messy toilet is unforgivable. It is sad that KLM remains sub-standard as regards staff. I have flown KLM before and had to tell the staff how to do their jobs. After the flight I wrote to the CEO with a polite and honest letter and got a refund. Hopefully KLM will respond here and promise to improve. Thamks.
Thank you very much for taking the Minh to write your feedback and about your own experiences. I don't that KLM's staff will watch my report - however I'd appreciate it... I won't need a refund, as it was a regular service - just unfortunately not on par at all with the competition......
Thank you for watching TravelSingFly! 😊🙏🏻
I appreciate your honesty.
great vid, great production. Champagne with no bubbles is a first:) i would of return it.
I didn't wanna bother them. They were always nice but even though I was ss sweet and friendly as every time on a plane, I had the feeling to bother with something like a social request - such as asking for another drink.....
@@TravelSingFlyEnglishEdition up to u, i would of smile and ask if i could get bubbles along my champagne:)
@@TravelSingFlyEnglishEdition up to u, i would of smile and ask if i could get bubbles along my champagne:)
That would have been very funny indeed 😅
By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards.
It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there.
If you like my content a lot, please how for TravelSingFly! This is the voting link:
de.surveymonkey.com/r/gtawards2024
Thank you so much and enjoy all my content here in the channel!
Chris
Wat een gezanik van die kerel ...
Reis je toch volgende keer in de bagage ruimte mee 😂
@@jankamps9511 Hi Jan! I also understand Dutch - and I'm surprised about your comment, since I think that I really talked about the whole experience in a very detailed, objective way. I'm happy to keep your comment as a mirror for yourself...
EVA is great but the problem with them is United does not allow Polaris lounge access when arriving into the U.S. when connecting onto a UA flight. United Polaris lounge access on arrival is only allowed if you arrive on a United Polaris flight.
That's probably how to know for a few viewers here.
However, I would never give up an amazing EVA flight in order to have access to a Polaris lounge
Great video! Enjoyed your trip report
Thanks for the video.
KLM simply don't do business class very well - neither short nor longhaul.
They are however great in economy shorthaul, I think!
Hi! Yes, I think their economy is okay, too. I don't know if it's great - I don't see a difference between most European airlines in Economy..... What do you think?
@@TravelSingFlyEnglishEdition KLM still offers free sandwiches, free beverages including beer/wine in economy. This is on sharp contrast to most other European carriers.
@@JEH80 since Covid that's seems to be coming back in Europe. Which I think is the least all airlines should do that don't call themselves lowcost carriers.....
having flown KLM for many years even in the old Royal Class, food in Business Class now and menu seems to be based on peasant food during the war. South Atlantic service likewise.
😅🤦🏻♂️🙈🙈🙈🙈
And finally i found a youtuber how is critical and honest. So many YT-ers only tell nice stories and are not critical at all which is find so useless and annoying. If i want to watch a fairytale, i will watch a disney movie.... So good job on being honestly ciritical when needed.
It's probably boring to a few, but I really give my best at giving a 1:1 report about the actual experience of the moment, combined with longtime experience with an airline (if I have any with the respective carrier). So, welcome to TravelSingFly! Would be great to have you on board all future flight reports! 😊😊😊
Thanks For Great Video And Info
Great video, keep it up
I wish I can fly this in 2039!
Why in 2039?
Do you think that it is too far in the future?
Which still looks alien!
Great video. Very thorough. By the way, EVA offers Jason Wu pajamas in business
That's true. And great to know for my audience who are interested in flying this route
Wow one prawn or potato and leek soup. I can buy from Lidl for a cheap price and more large prawns
Since Air France and KLM joined together, both airlines have got worse, how does that happen???
I don't feel it so much with Air France actually. But the KLM experience was just really not nice
Thanks for the TR. Appreciate you taking us along. Like 59 from your newest friend👍❤️
Thank you so much! Welcome on board!
You can buy that porcelain house for € 20 or € 30 euros in Amsterdam! KLM is way to expensive in comparising with other airlines who have a way better service! I am dutch, but i do not fly KLM because of these kind of things and most of the time the cabin crew is a bit of arrogant too! KLM sevice is way below!!
What would your airline of choice be now for flights from Europe to the US? Thanks
Hi Markus! That's not easy to say. If Germany-NYC. It's clearly Singapore Airlines. If Milan-NYC it's Emirates. Otherwise I guess it would be Turkish Airlines or, with a friendly staff (sometimes you get too much attitude), Air France can be great, too.....
@@TravelSingFlyEnglishEdition Thanks. I forgot to mention that I am from Vienna.
@@markusmaier2277 den Report gibt's ebenso auf Deutsch 😊 - auf dem deutschen UA-cam-Kanal @Travelsingfly
@@TravelSingFlyEnglishEdition Cool Mann!
I travel quite a lot with KLM in Business. (Because I connect from a regional UK airport)
Your assessment is so true.
It seems to me that the airline has gone down hill over the last 10 or so years. This is partly due to the bean counters who keep trying to reduce costs by getting more and more inferior products. (The Pad Thai in economy BKK - AMS is in-edible!!). This negative spiral has infected the staff who really do not care. Their first job, before the flight even takes off is to sort out who is gong on break first!!
As a FF I don't have to pay extra for seat assignment or lounge access, but at the prices they charge it should be included for Business Class passengers.
Great Video. I have subscribed! 👍
They don't get down, maybe you are to picky. Complaining about nothing.
Hi and a warm welcome to the channel! Very happy to have you on board TravelSingFly! I'm glad and relieved that so many viewers have had the same experience with KLM like you and me.
Flieg einmal bitte AirSerbia- Die haben ganz coole Verbindungen wie Tianjin, Chicago, New York und jetzt auch Guangzhou!
Das klingt interessant. Ich halte es im Hinterkopf. Leider wachsen die Tickets ja nicht auf den Bäumen.....
@@TravelSingFlyEnglishEdition Dachte das ich bei der deutschen Version bin 😅 aber auf jeden Fall solltest du sowas "exotisches" Mal ausprobieren!
Dieses Jahr kommt immerhin wahrscheinlich noch Jetblue
I am economy and budget traveler.
I don't understand: why Business Class exist seat reservation scheme? It's "BUSINESS Class", all seats are great, why bother?!!
It's can be understand to pay a reserved seat for economy to avoid crossing other people's knees or wake someone up when you want some exercise or lavatory.😁
I certainly won't pay extra money for my seat in already expensive business class. And I encourage everybody to do the same....
Thanks for your comments about your KLM flight. I’ve used them in the past, Business class, the last time being in 2022. It was the old product of course which was overall acceptable considering the competitive price Again food and service were ok but nothing special. I much prefer their partner airline A.F. which is superior on all counts Your experience with the toilet was as you say totally unacceptable, fortunately I’ve never seen this before on any Business class flight and that alone would discourage me from using KLM in future even though it might be just a one off occurrence. .
I switched of your bullshit after a few minutes . Shame!
I'm tempted to give this comment a heart - for great achievement of knowing what's in the report without watching it...
Instead of complaning here on the internet/UA-cam: how about informing the crew about your experience, so they can improve? I never get these kind of videos...
Hi Simon! Thank you for taking the time. I don't get how someone like you, who obviously watches aviation reports, doesn't understand the difference between making a critical review and complaining. Is complain about something if something isn't okay on a flight that I do privately. What I do on camera is a review, not for private reasons, but for informative reasons. When you take the time to really watch the content here on TravelSingFly, you'll see that I always try to make positive reports and also find a good reason and want to understand if things aren't perfect. In this case there were no understandable reasons for the things that weren't great.
On top, I do talk with the staff on almost every flight. Also in this one. But I don't continue when I see that there wouldn't be any result and the staff wouldn't like to hear my opinion anyways. Then I just don't address it.
But of course, for report I MUST give the unfiltered side of it. That's my duty if I wanna continue making unbiased, reliable airline reviews.
I hope this explained a bit my side of making a thorough aviation report.
All best wishes.
Chris
I concur its lounge food is extremely mediocre and most of chairs stained and uncomfortable. It’s unfortunate as I have a long layover but will likely just use main airport this lounge crowded and dirty dishes everywhere. On the surface it looks big and modern but the modern does not translate to comfortable and clean.
@@TravelSingFlyEnglishEdition I think that that Simon guy is dutch and defending KLM! I am Dutch too, but i have the same complaints about it. And when you are telling these kind of complaints to the cabin crew or by mail, they are ignore them then. So i am not flying KLM any longer because of these kind of matters. You do not have to apologize for the viewers here. It is your honested opinion and thats it!
Did you ever fly Etihad business class? Is that better?
@noax8383 have a look at my channel. There's a report about Etihad business class and first class apartments. Etihad is significantly better, by several levels, when it comes to service and quality of food and drinks. However, the seat is very good in this specific klm plane (by far not in all!)
@@TravelSingFlyEnglishEdition thank you, I’ll check your channel.
Thank you!
By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards.
It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there.
If you like my content a lot, please how for TravelSingFly! This is the voting link:
de.surveymonkey.com/r/gtawards2024
Thank you so much and enjoy all my content here in the channel!
Chris
You went to the wrong galley. The galley you visited is the economy one - in the front galley you find different snacks. Clear giveaway is the Prosecco you took a picture of - that is served in premium comfort and not in business class. Also, you have a call button. Use it next time.
Hi! I'm sorry to disagree, but I didn't go to the wrong galley. I took pictures of both the Business Class galley and the one in Economy Class. I'll publish the photos on my website when I write an article about it. I also have video material of both galleys but them decided to take out the economy part again, along with a few scenes that would have made this already long video even longer....
The other bottle was actually cava, not prosecco.
And when people use the call Button they just ignore. Experienced this several times. KLM has always an excuse for everything.
Lazy, disengaged cabin staff and shit food are the bane of most European carriers. Combined with the world's highest prices of course. Avoid at all costs.
That's very very well put in short words. 👍👍👍❤️
It’s good to be critical but you cannot compare Asian airlines with European airlines due to many factors. You should compare to other European airlines.
Hi! I've heard this argument so many times, here as well as after reviews of fellow other UA-camrs. And frankly, I couldn't disagree more. There's NO reason why I shouldn't compare service between Asian and European carriers. Great service doesn't cost an airline more money but it's a matter of attitude and corporate culture. When it comes to food and drinks, why should I understand that a European or US airline cannot serve very good quality, while an airline from Singapore, Hongkong or Japan can? They pay very high wages in those countries, too - so that argument is off the table already, as well...
I'm inviting you, though, to watch my reviews about Air France or Turkish Airlines on my channel - both clearly better standard. Also BA is better in the whole picture.
I think one shouldn't too often compare a European airline with a strongly subsidized airline like Qatar that, on top, comes from a country that swims in oil.... But comparing European and Asian airlines is absolutely legit in 2024.
@@TravelSingFlyEnglishEditionwell there are many reasons why you cannot compare an Asian airline with a European airline and that’s because many factors. JL, SQ, NH, etc are for starters often much more expensive than European carriers on similar routes. Check CDG-HND/NRT fx. AF is often 20% cheaper. Secondly , there are more cabin crew onboard. KL has 13 crew on a B77W, SQ has 16 crew. Thirdly, union agreements are totally different and incomparable to Asian carriers. There is absolutely a difference in service and much is culture related. I find Asian cabin crew often robotic and not really personal. Also their English is lacking and they are often obviously carrying a facade of artificial politeness. KL crew is less polished in that way but often much more chatty, natural and into a joke. Of course it’s one’s personal preference what’s best.
It's always good to have different opinions, and I'm very happy that there's such a great discussion culture on this channel. Regarding airline culture and politeness, after way over 1000 flights in my life, I of course get what you mean. However, I cannot excuse dirty bathrooms with European culture and I refuse excusing a lazy staff with union rights. I don't need to get pampered like I would on Qatar (by the way, there you can also have very funny, happy and also interesting talks) - but I do expect a clean cabin, a clean lounge and above average food and drinks.
I had great talks on flights with Lufthansa, too. I had very interesting, really in-depth conversations on long flights with Singapore Airlines crew - far away from robotic. Maybe not so much WITH Thai, ANA or JAL, also not too much on Emirates and Etihad. But that all is based on coincidences....
I spent a lot of time in the Netherlands, and I had the feeling of being in a regular, lower than average Amsterdam Café.
@@TravelSingFlyEnglishEdition these are fair points but as I argued before, you cannot compare Asian airlines with European airlines, it not a fair comparison.
@@Thijs-g4l I guess we just won't agree on this topic, which is totally okay. I'm a professional opera singer. The audience of a leading opera house wants and deserves to see/hear worldclass level. It doesn't matter if a singer hasn't had the best teachers in the world or doesn't speak the opera's language fluently or is indisposed bebaute of a cold or being up all the time with small babies at home. It all doesn't matter. The result is the only thing that matters, and that HAS to be brilliant. And that, even though am extremely different business, has to be the same when I go on a flight or when I order a renovation of a house roof or when I go to an excellent restaurant etc etc, whenever there's people involved.
I think that I can and I have to compare, as all customers will compare eventually. And if an airline doesn't see and adjust to the advantages of competitors, the competition will sooner or later win over the customers if it's on a similar route. Nobody at an airline will listen to me, of course, being far away from 100K subscribers. But as you can see in the comments I'm not the only one who's very dissatisfied with the formerly great KLM. (very similar to Lufthansa, that's why I compared them a few times in the video)
thanks, Chris, for enduring that and reporting back! what a disappointing flight - i would have been livid.
It's a good report for my UA-cam viewers. And that made the whole flight worthwhile 😊
how would even wanna fly KLM, don't waste your money
bad for KLM! Catering is bad!
The world's oldest doesn't necessarily mean the world's best. Competition is fierce and KLM needs to step up if they wish to remain in the game. Thank you for your kind yet honest review. Excellent, as always. ☺ Sadly, the commentator in the previous message is correct.....U.S. carriers are far behind.
Hi Dale! Thank you so much for the compliments! Totally agree, KLM's got to do something, and realize that comfort is not just about a seat
Some pro KLM people here can not take it when you are telling the truth about "their" company. I am Dutch too, but i ignore to fly with KLM because of the poor service and the arrogant cabin crew! If my money isn't good enough for them, then the choice is very simple for me? So i say Bye, Bye KLM!
Thank you for sharing your experience. I totally understand your decision. I also think that justified, constructive criticism is the best resource to find ways of improvement
Great work Chris ! Hmm, not much to get excited about with KLM. Thanks for telling us as it really is.
Most welcome! Thank you for being there as always 🙏🏻
Thank you Chris, another great experience and information to share.
KLM is a X on my list from now on🙄🙄.
Last time I flew KLM Business was 30 years ago (I loved it) but it will be another 30 years before I consider them again. At least the seat was good but poor food/drinks/FAs/IFE and disgusting loos is far from a Business class experience. I guess the regular KLM travellers must pack a straw and blow bubbles into their champagne. Great review - and I always love the music selections.
Thank you so much, Dave, for your comment! Bring your straw for bubbles! That's a good one! 😅😅😅
Very dramatic trolling. Well done if that is your objective.
Actually I leave that to the pros like you
You complain to much dude! Man up!
Actually I'm way too nice. Some fellow UA-camrs would get upset about something really unimportant.
I think a very dirty bathroom is just not okay on a plane. If you like that, it's your decision. But it won't be mine.
A devastating, but necessary review of KLM!! Clearly some movers and shakers at the airline, need to be fired!
How can the airline retain the privilege of 'Royal' in its promotions, if the service does not perform out of class compared to competitors?
Thank you so much. I always try aim at being super objective and clear in my thoughts during a flight, to give a true image of how a trip is like, for my viewers to take the right decisions for their own travels. I also prefer to say negative critique in a nice way, as I did here, too. I found it very sad to see where this proud airline is at the moment. The best example for how important the soft product is - dedicated service and good catering, no matter how modern the seat is.
Thank you for being part of this channel! 🙏🏻
Chris
Thanks for this - I had been wondering whether to give KLM business a go - now I won't. Not even for the houses.
Good choice. The houses can be bought online.....
Bit of a griper..you should tell the crew about (all) the things you didn’t like, they absolutely would give you bubbles🥂
@@geertlucassen6943 I disagree.
It should be there first place. And I will never try to take advantage of anything just because I know how to hold a camera. This channel exists not to please me but to give my audience the best possible reviews and first-hand experiences for them to make travel decisions that are right for their respective situation and needs. (which can differ greatly from person to person)
Also I'm inviting you to watch my other flight reports. You will see that I always try to see things from a positive point of view, including when there's flaws.... I also try find the reasons when things don't work out so well.... I'm pretty convinced that I'm one of the fairest of all Aviation UA-camrs out there. (plus I never take myself too serious, only except for the topic itself)
So first they offer the leftovers and when I say Please Please Please (on a probably 4000 EUR flight) they start to switch on their brain to offer the bubbles. Thats ridiculous!
Very bad no cheese AND dessert offered
Frugal. Frugal. Frugal. I’d prefer to make a connection/backtrack to SIN or DXB or AUH or IST!
@@NYCLight exactly, that's the word. Frugal.....
I have flown KLM long haul in business 3 times in the past few months, and sadly, I totally agree with you. The food was terrible, and the service was quite poor as well. The only good thing was the seat, I will no longer be giving my business to KLM.
Yes, it's a shame what kind of management this airline KLM. A very uncultured one, that's pretty clear.....
What are
That you need to rewrite, I guess
The Netherlands are a cheese country indeed, but they only serve French cheeses?
Good point! Why didn't I say that? 😅🤦🏻♂️
@@TravelSingFlyEnglishEdition cheese overdose?
By the way, I got nominated as "Best UA-cam Creator" in the area of aviation & travel by the German Traveller Awards.
It's based on viewer votes and I've been nominated between some of the biggest UA-camrs out there.
If you like my content a lot, please how for TravelSingFly! This is the voting link:
de.surveymonkey.com/r/gtawards2024
Thank you so much and enjoy all my content here in the channel!
Chris
Sorry, t’s probably me, but I find this video way too long and a bit boring too. I also think you are a bit too picky when it comes to certain things. But hey…..that’s my opinion.
Thank you for showing your opinion/feedback. It's always valuable for me to read feedback regarding the report itself. I struggle every time with making the video as short as particle while not losing content. I'm this specific one, I was very sad that I couldn't keep it under 25 minutes. I just didn't manage. I already cut out a lot of takes where I'd talk in detail about the food and the drinks, and also a lot more about the competitors, as I do in many of my other reports, as you might know.... - but that would have been just too much. Howeber, when it comes to service and quality of food and drinks, I think that there's not many excuses for low quality. Better service doesn't cost an airline more money, high quality of food and drinks should be very normal at the super high prices they ask....
I'm of course fair as always, saying in the report that if only the seat is important, then that's a great choice.
@@TravelSingFlyEnglishEdition thanks for your reply! I don’t expect too much when I fly and I am more than happy with meatballs in business class. To be honest, I rather have meatballs than other high cuisine dishes. I just don’t have very high expectation, like most people do. I am more than fine with a choice of 100 movies in stead of 500. I personally think that people nowadays are too spoiled and do not appreciate the small things in life. Everything has to be perfect and the best of the best. Just my opinion……,,,
I'm inviting you to have a closer look at my channel. There's quite a few videos where I show how much I enjoy also flying lowcost, auch as Ryanair and Easyjet. I'm very happy there, too! I am very well aware about just how lucky I am to be able to travel at all! - But: this is a flight/airline review, and I aim at being really useful for the audience of TravelSingFly. Therefore, I have to be as close to the experience and comparing with competition as well, to make sure my audience gets the best possible, most realistic picture, so they can decide for themselves for their respective travel plans.
@@TravelSingFlyEnglishEdition..I totally understand. I have watched several of you your videos. Thanks
It is not just yoy
Its terrible, embarrassing and lacks flavour, concerning the food
Always excellent. That is KLM joining Lufthansa on my no-fly list. They really do not seem to care. Who on earth would travel with them twice?
@@dag4390 unfortunately still many people who just don't know that they'd get much better quality at the same price elsewhere.....
The new seats are the only improvement on business class. I have flown klm often, mostly to KL. KLM cabin personnel do not clean toilets like Singapore airline because it is not in their job description. You should behave like a Dutch and start complaining.Also the standard to be klm cabin personnel is very low, any white Dutch skin is enough. Also they have fewer cabin personnel per flight. In Singapore airline is one cabin crew on business class is four to six passengers and klm one to 10 even.Also they expect passengers to sleep on most of long haul flights. That is why there is no service. Still it is better than all American Airlines,Lufthansa,air France,air europa, Iberia etc
KLM is not cheap and dirty, your flightreport is disgusting, watch other reviews from KLM here, they all are very pleased with the quality of KLM
I have a feeling that you didn't really watch my report. I'm inviting you to give me the exact timings in the video where I say anything disgusting. I'm confident I don't.
I pride myself for making self funded, non commercial, unbiased and especially FAIR reviews here,on a channel that costs me at least ten times of what I make from it. I don't follow any other goal than giving exactly my experience. And you can see yourself in the end of the report how sad I was that I had to give, even though it doesn't matter for the airline and also gives me attacks like yours as a thank you, a non-recommendation. Always based on what else is available on the same or similar route. All positive and negative parts I explain and show in pictures. The audience then can decide themselves.
If you carefully read the comments to this report, you will see that almost all transmitters who've been flying KLM recently agreed with my longworded conclusion