I am so happy with my new Shark. I have it scheduled to clean daily. We named our girl "Rosie" and she is worth every penny. We have two cats and it does a great job of picking their hair. It does not do corners all that well but I give any dirt a quick push into Rosie's path. So far that is my only negative comment is the 3 weeks that I have been using this Shark product.
On the roller brush it has soft brushes and also rubber fin’s. My question is when the robot is on hard floors do the rubber fin’s come in contact with the hard floor or just the soft brushes?
Hi! We kindly invite you to call our Customer Service Team at 1-800-365-0135 to assist you further with your question. We are open Monday to Friday 9am- 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
Thank you for asking, Matthew. The shark robot is not able to do multiple floors. If you have any other questions please feel free to message us regarding this.
Hi! We're very sorry to hear that you're having setting up the cleaning areas. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
while asleep (I keep the vacuum cleaner in the bedroom) it suddenly woke me up while flashing. I used it once and it does a good job. Do I have to shut it off and would I have troubles restarting when I need it ? Is it recommended to shut off anyways due to Thunderstorms?
Hey there! We're sorry to hear you're having trouble with your Robot. We'd be happy to look into this for you. Can you please share your specific model number from the Robot?
Thanks! The lights you mentioned flashing, are they error lights? Could you confirm which lights were flashing? As for turning the product off during storms, it's not necessary to do so.
@@SharkHome Thank you for your reply. I used the robot since without any problems. The flashing lights were on the cleaner not the base but since it was at night I did not check it further. So far so good, it does a great job.
Shipping is a third party charge, ER! The ship cost on a replacement is outlined on the last page of your manual. This will also be charged for parts and accessories. If you would like to review the details of your warranty, we invite you to consult your instructions manual. We truly apologize for any inconvenience that this may have caused you. Please let us know if there is anything else we can assist you with.
Just got a new shark ai xl. I can't seem to get phone or wifi connected to it. I'm on the 2.4ghz and it does nothing. I press both buttons and the wifi light blinks white for about 3 minutes and nothing happens on phone app then it makes a noise and blinks red wifi light
Hello Charles, we are deeply sorry for the difficulties you have encountered with your unit. Please be assured we will do our best to assist you. To do so, may you share the following information via DM through our Facebook page with us, please? • Full name: • Phone number: • Email address: • Shipping address: • Model number: • Retailer Name: • Date of purchase (month and year): • Date code: • Serial number (if applicable): We hope to hear from you soon.
Hi there! This model does not have a mopping function, it would just be used for dry vacuuming. If you're looking for one with mopping capabilities, we'd recommend checking this one out: spr.ly/6054O8rFw
Hello Shawn. We would like to inform you that this model does not have the mop feature. For more information on the Shark AI VACMOP Robot, please go to spr.ly/6059JuyIZ.
Can I keep the self empty bace on a carpeted floor? I wasn’t sure if this would affect the robot from emptying properly. I just got mine charging her up. Can’t wait to never sweep again
Hi Renee! It is recommended on a hard floor. If you have any further questions, please feel free in sending us a private message on any of our social media platforms.
Do you suggest turning the robot and dock off when not in use? I just got mine today, letting it charge before letting it, map but anytime me or my kids accidentally bump it, it starts going on it’s own so I wondered if we should fully turn off when not in use?
Hello Lee, thank you for reaching out to Shark. We are glad to assist you with your inquiry. We would like you to know that it is not necessary to run the battery all the way down on first use. We hope you find this information helpful.
We're sorry to hear your sister's robot has a red blinking light. To best assist with this, please have your sister reach out to our phone support (800-798-7398) or chat team (spr.ly/6059MDWah, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
We're sorry to hear about your issue, Joel. As it seems that there is a fault with your product please call us at 1-855-427-5127 and choose the option for Product Support for further investigation and better diagnosis. During the call, we would be able to conduct a one-way video stream, so we can look through what the concern is with your product and this will also help ensure that we get the correct outcome, the first time. We look forward to hearing from you.
I just bought the AI Robot RV2011, may I ask if I can buy the self-empty bin for it or I must buy a specific model for the self empty function? Also. I saw a Shark Matrix UR2350AE which is very similar to the RV2300S model. May I ask what's the difference between these 3 model?
Great questions! Regrettably, the RV2011 cannot be converted to an Auto-Empty robot, as the charging pads on the bottom of the robot are in a different location. The RV2300S and the UR2350AE are from the same series with the same features.
Why do I have to wait up to 48 hours for a software update on my 480.00 vacumm? I just got it brand new....and it would not map properly cause it needs an update. I have everything moved up in my house for the mapping and now have to live for up to 2 days with chairs tipped up on counters and tables? Does anyone know where or how I can find the Feb 20/2022 update and install it myself?? So frustrated!!
Thank you for reaching out, Kim! We're sincerely sorry to hear about this situation with your firmware and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
We are thrilled to know you purchased our Shark AI Robot Self Empty XL. We recommend waiting until you move into your new home, so your AI Robot can map your home with your furniture in place. Let us know if you require assistance, we will be here for you. Have a lovely day!
Hi Cammi, All our Shark robots have noise, however, if it is really loud, we suggest contacting our robot customer support by phone at 1-888-228-5531 or by chat in the following link: spr.ly/60583cNE8
Hi, thanks for reaching out to Shark Cleaning. We are glad to inform you that this robot has our exclusive anti-allergen complete seal technology so the dust gets locked into the base of the unit and out of the air.
@@shanew7361 I'm getting the shark. I don't want to mess around buying bags. And this one is complete seal. So it doesn't blow dust into the air. And I don't want to do stuff with the pads and water. I have no carpet. So it should do a great job
Thank you for your reply, Jaqueline! Since this unit is very new and was just released in North America, it will take some time before we release it in your area. Nevertheless, we kindly invite you to stay tuned to our website, as we plan on having it available over the coming months! Thank you for understanding.
So frustrating! $650 robot, that can’t clean more than one floor. Other robots can map multiple floors, but Shark can only do ONE!! Cust support (from South America) explained you can run it “manually” but it may not clean all rooms and map robot will be confused.
Customer service is brutal. The docking station motor smells burning everytime it's offloading the dirt from the robo-hoover. Called customer service within 14 days of receiving the unit and in a roundabout way said they won't cover replacement. Customer service looks for every way to get away from their warranty obligations. Avoid like the plague. By your robohhover elsewhere.
The robot has no on off switch on back
When is Shark going to update app to be able to clean a second floor?!
Thank you very much for your valuable feedback! We will definitely send this suggestion off to our development team for them to look into!
I am so happy with my new Shark. I have it scheduled to clean daily. We named our girl "Rosie" and she is worth every penny. We have two cats and it does a great job of picking their hair. It does not do corners all that well but I give any dirt a quick push into Rosie's path. So far that is my only negative comment is the 3 weeks that I have been using this Shark product.
It is fantastic to hear that you are enjoying the Robot, Donna! Thank you for sharing with us! 😀
On the roller brush it has soft brushes and also rubber fin’s. My question is when the robot is on hard floors do the rubber fin’s come in contact with the hard floor or just the soft brushes?
good straight to the point video....great video.
Thank you, Brad! We're glad this could help you!
Will the icon blink after setting the robot for the first time
Hi! We're glad to help you with your question. Yes, the Wi-Fi icon will be illuminated.
Where can i find high traffic zone? I'm using iOS 17 with a updated SharkClean app and i only see No-Go Zones as the only option now.
Hi! We kindly invite you to call our Customer Service Team at 1-800-365-0135 to assist you further with your question. We are open Monday to Friday 9am- 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
Can this work on Multi-floor homes? Meaning, can I pick it up and bring it to another level of the home and will it know what to do?
Thank you for asking, Matthew. The shark robot is not able to do multiple floors. If you have any other questions please feel free to message us regarding this.
@@SharkHome If it can't do multiple floors, could you use different emails for each floors to log into the app?
Sorry but I cannot figure our to set up a cleaning for a particular room
Hi! We're very sorry to hear that you're having setting up the cleaning areas. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
while asleep (I keep the vacuum cleaner in the bedroom) it suddenly woke me up while flashing. I used it once and it does a good job. Do I have to shut it off and would I have troubles restarting when I need it ? Is it recommended to shut off anyways due to Thunderstorms?
Hey there! We're sorry to hear you're having trouble with your Robot. We'd be happy to look into this for you. Can you please share your specific model number from the Robot?
@@SharkHome UR2360SCA
Thanks! The lights you mentioned flashing, are they error lights? Could you confirm which lights were flashing? As for turning the product off during storms, it's not necessary to do so.
@@SharkHome Thank you for your reply. I used the robot since without any problems. The flashing lights were on the cleaner not the base but since it was at night I did not check it further. So far so good, it does a great job.
We're glad to hear that it works great!
Why would a consumer in US needs to pay shipping for replacement part when the item still in warranty?
Shipping is a third party charge, ER! The ship cost on a replacement is outlined on the last page of your manual. This will also be charged for parts and accessories. If you would like to review the details of your warranty, we invite you to consult your instructions manual. We truly apologize for any inconvenience that this may have caused you. Please let us know if there is anything else we can assist you with.
Last but not the least,,, your video was very helpful
We're happy to hear the video helped you!
Just got a new shark ai xl. I can't seem to get phone or wifi connected to it. I'm on the 2.4ghz and it does nothing. I press both buttons and the wifi light blinks white for about 3 minutes and nothing happens on phone app then it makes a noise and blinks red wifi light
Hello Charles, we are deeply sorry for the difficulties you have encountered with your unit. Please be assured we will do our best to assist you. To do so, may you share the following information via DM through our Facebook page with us, please?
• Full name:
• Phone number:
• Email address:
• Shipping address:
• Model number:
• Retailer Name:
• Date of purchase (month and year):
• Date code:
• Serial number (if applicable):
We hope to hear from you soon.
Does it need water to mop the floor or u just turn it on and let em clean the house?
Hi there! This model does not have a mopping function, it would just be used for dry vacuuming. If you're looking for one with mopping capabilities, we'd recommend checking this one out: spr.ly/6054O8rFw
What do u do if there is only one brush hole
Hi Suhina! Some units are designed to have only one side brush, this is normal.
Does this unit mop also?
Hello Shawn. We would like to inform you that this model does not have the mop feature. For more information on the Shark AI VACMOP Robot, please go to spr.ly/6059JuyIZ.
Thank you for your help I was getting mad. And you are easy on the eyes 🥰
Can I keep the self empty bace on a carpeted floor? I wasn’t sure if this would affect the robot from emptying properly. I just got mine charging her up. Can’t wait to never sweep again
Hi Renee! It is recommended on a hard floor. If you have any further questions, please feel free in sending us a private message on any of our social media platforms.
Thank you
Our pleasure! Hope you have a great day!
Do you suggest turning the robot and dock off when not in use? I just got mine today, letting it charge before letting it, map but anytime me or my kids accidentally bump it, it starts going on it’s own so I wondered if we should fully turn off when not in use?
We recommend keeping it on 24/7, so you can run it anytime even if you are not at home. Still you can turn it off as this is completely optional.
They gave me this shark clean, I'm in Mexico and I can't download the sharkclean app. I need help please
We're sorry for the frustration, Ramy. We're sorry the Sharkclean App will not work in Mexico. We apologize for the inconvenience.
How often do you have issues with long hair getting caught as this has been annoying to clean up on other vacuums?
Every robot gets tangled hairs. And includes a little bit of Maintenance
I love the video and idea for a new robot I have the shark IQ andin it works amazing to.
Hi Michaela, thanks for your comment. We really appreciate your kind words and all your support. 😊
Does it go under chairs and table?
Hi Sophie, the Robot can clean under kitchen chairs and kitchen tables!
Should you run the battery all the way down on first use?
Hello Lee, thank you for reaching out to Shark. We are glad to assist you with your inquiry. We would like you to know that it is not necessary to run the battery all the way down on first use.
We hope you find this information helpful.
My sister's robot has a red solid blinking light!
We're sorry to hear your sister's robot has a red blinking light. To best assist with this, please have your sister reach out to our phone support (800-798-7398) or chat team (spr.ly/6059MDWah, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
App doesn't work. It says the e mail already has an account with Shark Robot. This is tbe first Shark Robot I've had. Any help?
We're sorry to hear about your issue, Joel. As it seems that there is a fault with your product please call us at 1-855-427-5127 and choose the option for Product Support for further investigation and better diagnosis. During the call, we would be able to conduct a one-way video stream, so we can look through what the concern is with your product and this will also help ensure that we get the correct outcome, the first time. We look forward to hearing from you.
I just bought the AI Robot RV2011, may I ask if I can buy the self-empty bin for it or I must buy a specific model for the self empty function?
Also. I saw a Shark Matrix UR2350AE which is very similar to the RV2300S model. May I ask what's the difference between these 3 model?
Great questions! Regrettably, the RV2011 cannot be converted to an Auto-Empty robot, as the charging pads on the bottom of the robot are in a different location.
The RV2300S and the UR2350AE are from the same series with the same features.
Why do I have to wait up to 48 hours for a software update on my 480.00 vacumm? I just got it brand new....and it would not map properly cause it needs an update. I have everything moved up in my house for the mapping and now have to live for up to 2 days with chairs tipped up on counters and tables? Does anyone know where or how I can find the Feb 20/2022 update and install it myself?? So frustrated!!
Thank you for reaching out, Kim! We're sincerely sorry to hear about this situation with your firmware and we are going to provide you with the best customer support possible.
Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
We will be moving in a few weeks and just got one. Is it hard to reprogram it to the new house or should I wait till we move to use it?
We are thrilled to know you purchased our Shark AI Robot Self Empty XL. We recommend waiting until you move into your new home, so your AI Robot can map your home with your furniture in place. Let us know if you require assistance, we will be here for you.
Have a lovely day!
Did anyone find theirs really loud? Maybe I’m missing removing something?
Hi Cammi, All our Shark robots have noise, however, if it is really loud, we suggest contacting our robot customer support by phone at 1-888-228-5531 or by chat in the following link: spr.ly/60583cNE8
Does this have a complete seal like on your shark Apex?
Hi, thanks for reaching out to Shark Cleaning. We are glad to inform you that this robot has our exclusive anti-allergen complete seal technology so the dust gets locked into the base of the unit and out of the air.
@@SharkHome thanks. My wife wants a roborock. And I think this fact will steer her to the dark side
You're very welcome! We are glad to help.
@@dreamleaf6784 What did you end up buying? I'm looking at this one and the Roborock S7 plus.
@@shanew7361 I'm getting the shark. I don't want to mess around buying bags. And this one is complete seal. So it doesn't blow dust into the air. And I don't want to do stuff with the pads and water. I have no carpet. So it should do a great job
will this ever come to the uk site ?
Thank you for asking, Louie. To see when the robot will come to the UK site please message us at ua-cam.com/users/sharkcleaninguk.
What is the price
Thank you for your interest in our robots, Davi. To see our current offers, please go to spr.ly/6055Mspp5.
Where to buy in germany?
Hi Jacqueline, thank you for your interest in our units! You can purchase our units in Germany on the following link below:
sharkclean.eu/
@@SharkHome but i can´t find the one in the video there. Is it not yet released in Germany?
Thank you for your reply, Jaqueline! Since this unit is very new and was just released in North America, it will take some time before we release it in your area. Nevertheless, we kindly invite you to stay tuned to our website, as we plan on having it available over the coming months! Thank you for understanding.
So frustrating! $650 robot, that can’t clean more than one floor.
Other robots can map multiple floors, but Shark can only do ONE!! Cust support (from South America) explained you can run it “manually” but it may not clean all rooms and map robot will be confused.
i live with ai the way i live with plants, i think its real.
Why do people her age think fake nails look real or good? You need voice therapy if you are going to continue presenting stuff
And also over $600 for some cheap Chinese plastic!
Customer service is brutal. The docking station motor smells burning everytime it's offloading the dirt from the robo-hoover. Called customer service within 14 days of receiving the unit and in a roundabout way said they won't cover replacement. Customer service looks for every way to get away from their warranty obligations. Avoid like the plague. By your robohhover elsewhere.
That's why you want to buy it from Amazon or better yet Costco!