Asus Officially Fixes The 5700 XT Strix, But Blames AMD For Their Mistake
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Asus Officially Fixes The 5700 XT Strix, But Blames AMD For Their Mistake
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Asus has already changed the wording of their article and removed the graph: rog.asus.com/articles/gaming-graphics-cards/notice-thermal-performance-and-cooler-mounting-pressure-for-rog-strix-radeon-rx-5700-series-graphics-cards/
They tell me I misunderstood and they weren't blaming AMD or anyone else, what do you guys think? Did I misunderstand the ROG statement?
The plot thickens
"Initial batches of ROG Strix RX 5700-series graphics cards were torqued to 30-40 PSI based on AMD’s baseline recommendations."
Still blaming AMD in the second sentence.
Dear Asus, if you're reading this I used to be a tech journalist for the old archaic form of 'written word'. You were completely trying to shift the light from you to AMD, saying that you followed the design spec. I can't believe you never bothered to put your flagship card in a traditional bench, and then tried to ignore and argue with tech folks who were pointing out an issue.
Hardware Unboxed didn't misunderstand, your marketing/PR/Comms person screwed up and tried to put out a save face article that bit you in the arse.
@@NakamuraRTS Yeah about that: twitter.com/HardwareUnboxed/status/1230472993886756864
"They tell me I misunderstood"
So they're still offering up bullshit and misdirection, then, huh? Imagine being such a trash company that you blame everybody else when you shit out an untested product and then try to cover it up and have a sook when people rightfully call you out.
“Trust takes years to build, seconds to break, and forever to repair”.
Remember EVGA's problem with some of the pascal cards and not having thermal pads or something.
Said they made an error, gave out pads to buyers and then updated a new line cars with more hardware sensors.
Its all in the past and was only an issue until that stock of cards were recalled and replaced
Asus usually means premium price and premium quality. Now they just jack up the price and care less with the quality
Yea, my X470i Strix mobo stopped working after 8 months, blamed me for damage at the bottom of the motherboard. So tell me again how the capacitors at the bottom of the mobo were damaged when they were installed inside a case? They didn't honor their warranty. I'm out $200+. No more Asus for me.
@@winnieid2727 I've seen various older ASUS hardware. Quality was never premium.
@@herobrinecyberdemon8104 well, maybe I'm to old. Asus started with good quality products and reasonable pricing, that how they get the market share..
After that they started uping the pricing to become premium branding, the quality still good though.
Nowadays i rather buys others brands.
"AMD never told us the heat sink has to touch the video card, y'all. Blame them." - ASUS
They shouldn't mess with the green hammer Nvidia? I would be more afraid of the fierce blue hammer called Hardware unboxed for handling out the truth.
They can't handle a truth. They just caught the same modern corporate trend of being whiny and blame everyone but themself in their own failure.
Even XFX had dignity and was more mature when they decided to fix already purchased devises with new improved cooler and launched THICC III with the same improved cooling solution after their tremendous fuck up with THICC II gpu and GN smashed it into dirt for that. And they didn't throw any insinuation like this in AMD's direction like these cry babies.
I like this one😂
Yeah, I am happy when they get put in place for delivering CRAP to the users... Admit, Fix, Move on... FAST! Some do very well on that, others get "pissed" for someone pointing out their errors and stop sending cards and what not...
@@ORBrunner agree'd, I myself have a xfx 5700 and am glad they handled it well, AMD isn't to blame for either of these situations
We will remember this impasse on their customers.
It's simple Asus doesn't handle constructive criticism very well.
Asus should be thanking you.
If I were Asus I'd be much happier replacing coolers on cards rather then having to replace dead cards.
Comparing this to how MSI responded to the X570 problems is like night and day.
Asus are arrogant nowadays. More and more of their products are sub-par.
This was not an isolated incident.
Living on their name and relying on past 'glories' will get them only so far.
After that, it seems you need to bite the hand that feeds you!?!
We know their past 'glories'. #ASUSGATE nuff said...
similar to how XFX did for the THICC II
thing is its not even the coolers, they just needed to send out new screws, literally $1 per customer including shipping, kind of ridiculous when you think about it, especially the price of the card.
ASUS; "You pay a premium for quality"
Also ASUS; "It's AMD's fault we didn't didn't test the design"
Well they put their best cooler on the card and put enough pressure so the die does not crack as they are told... but they should redo amd's job because amd cant do it properly in the first place and its asus fault? Sure asus could have done more testing, but there is no way its fine for amd to provide shitty guidelines for silicon they sell to board partners.
Their Phoenix and TUF lines used subpar coolers for the 1660 Super and I saw temps in the upper 70s and low 80s while gaming. Switched to a Zotac and temps were quite low.
@@TheLoucM not really amd recommend spec is for a heat similar in size to one on a blower cooler. Anyone with half a brain can work out a 1.5kg heatsink is heavier than a 300g blower heatsink and will need to be attached with more pressure.....
@@LawrenceTimme pressure is pressure. You will calculate the force applied so while compensating for your cooler's weight you get 30-40psi... hello?
@@TheLoucM If they want to get away with AMD's specs they should just sell reference design cards.
Let’s say the AMD spec of mounting pressure really is incorrect, did they really not test the cards and realize that they needed more pressure for their specific design??? God damn man.
Yea had the same thought they're basically saying that they aren't testing their AIB designs at all.
god fucking dam mister Hawk, how can be these guys so stupid?
These guys maybe work for decades with these kind of things and make shit statements
@@pedropau288 but still charging the Asus tax above regular prices!!
Not to mention literally every other manufacturers followed the exact same guidelines and their heatsinks weren't falling off.
fuck AMD
An independent UA-camr can figure this out and a company who designs and builds computer parts with a dedicated R & D department and testing equipment couldn't? AMD does take blame when it comes to the driver issues but in this case it makes ASUS look really bad.
yipee for HW Unboxed's "independence" :D
Guessing there won't be a 5900xt from Asus after this
fully agreed, they failed to do the proper testing. AMD put out specs for a reference design, ASUS bolted on an aftermarket cooler without testing it. AMD was not at fault here.
For a company that sells most of its products at a premium price it really is disrespectful how they have handled this issue. I will be avoiding their products in the future
It's not just this product. It's all of their products. Their customer support and QC just suck in general.
Their QC sucks and they sometimes blame the customers for "ruining" their products and refused their requests for refunds
Asus must look at them selves because Asus was the only one with this kind of problems.
Asus WAS a premium brand.......in my opinion those days are over.
You can absolutly not trust Asus anymore.
Isn’t the Asus 5700XT PCB actually the objectively best available though?
They’re definitely more miss than hit nowadays, but they do still make a good product at times. QC and often absurd pricing just kills off their appeal to me
Asus's premium in GC and mobo long gone....look at their range of products...headphones/mouse/keyboard/sound cards for example....they lost track why their the premium brand in Mobo and GC....the other range of products like keyboard kinda expensive too...
@Erotikstudio Winkler GmbH yes and no. The Rog Strix 5700 XT has the strongest and most effecient pcb/vrm out of all the custom cards.
The Sapphire Nitro+ (SE) doesn't even has a "high end pcb/vrm" and is just one of those pcbs which r slightly beefed up or slightly worse than the pcb of the reference model. Even the the Pulse has a better or more filled pcb than the Nitro+.
The only better than reference pcbs r those from the Red Devil, Gaming X and Rog Strix.
Anyway, I personelly always look for Sapphire custom cards first, if I'm looking for gpus.
If I'm looking for mainboards, I always would go with Gigabyte (Aorus) or Asrock.
I would've went with the Rog Strix (~460€), but Not with these problems. I would've liked to go with the 5700 XT Aorus, but it's also priced around 465€ in germany (I just like to go with as many parts made by the same brand).
BUT than, it's clear what card I will go with: The Sapphire Nitro+ Special Edition. It's the strongest of them all (Not that that really matters) but it also only costs 449€.
And that's why Sapphire shines: I never saw them selling their cards at the highest price, even if their cards r often the best.
Yeah asus only have this problem compare to other cheaper alternative brand.. Im also disappointed on my rx 470 strix which has bios problem which is limited ti 60c temp and it will clock down to maintain that temp knowing asus is premium brand
@Erotikstudio Winkler GmbH Yeah I did, but I don't like the design. I'm owning a 5700 XT RAW II, selling it this weekend, cause of the driver problems. I want a card with an high powertarget right out the box, so I only need to adjust a custom fancurve.
The RAW II with it's lower power target misses out on quite some performance sadly. I mean, it's also a good card, especielly for it's price but didn't make happy, should've gone with a highend model but couldn't wait back than haha
Honestly, when it comes to AMD GPUs, I look no further than Sapphire or Powercolor. They always do their job well.
That's why I bought the Pulse 5700xt and it works like a champ.
Thanks for your confirmation
I planned to buy 5700 pulse from sapphire
I think asus not really serious when they are making amd gpu..
@@rhezaandrianta2380 I have the pulse as well and it is a great card. Just be aware that AMD did not fix their drivers yet.
So the overall experience may be much worse than the quality of the card suggests (and in my case it is)
i already removed and reinstalled the drivers 3 times and still got problems
@@Landogarner83 which problems do you have. I have the sapphire nitro plus 5700xt and no problems so far.
@@ironArnold777 I have the pulse 5700 XT and the problems are:
- random (but not very often) crashes of the 3D driver which end the game abruptly but otherwise just return to desktop.
- Most annoying is when the Display output just stops for a few seconds which happens a lot if the computer has been running for more than a few hours.
This happens mostly when moving the mouse in menues but once it starts it gets so bad it makes any game unplayable.
- The often discussed blackscreen lockup happened only 3 times to me in the 2 months i have this card. still it happens
Power color screwed up the 5600 though...
So what’s next? Asus blaming AMD for the non existing vram cooling on the tuf cards?
Something something by spec, it shouldn't heat up that much, something something. I don't even know at this point.
no...AMD made junk chips and board makers just solder into board with power and memory...then finding out the chips they got from TSMC...ARE JUNK ??? DEGRADED QUALITY 7nm....meaning INTO THE TRASH CAN
@@user78405 the hell are you smoking bruh
@@user78405 idiot...
nah just Activation pulling its games from Nvidia's game streaming service because they want some money from nvidia 1st...
until Nvidia realizes they can just ban activation games from running on their gpu's that is .. mhahahaha
Great seeing real reviews instead of acting as an influencer. Keep up top notch work. You and GN are the best.
Also we haven't changed the outro music permanently, the version we have always used got claimed on this video, so we're fighting that: twitter.com/HardwareUnboxed/status/1230353247946231808
Claimed? Wtf?!
i kinda like the new outro music
After your video (strix 5700xt screew video) contack asus and they taken it and pay me 600 dolar . it was 600 dolar in Turkey.. than bought 2070s for 610 dolar.
Thanks:)
So YT chase dodgy copyright claims while channels get hijacked by hackers.
@@BananaBeach519 wowww
To quote the ROG blog post...
"While [AMD's] guidelines provided leeway to apply more torque, we took a more cautious approach because we were dealing with a new 7nm GPU and didn't want to risk damage to the die."
...so, wait - AMD's recommendations provide for more leeway(I.E., they could've applied a higher mounting pressure PER AMD's guidelines), yet you chose not to increase the mounting pressure because... AMD didn't already ACCOUNT FOR THIS within their guidelines??? That making use of the leeway within AMD's very own guidelines could result in damage to the die?
That *every other manufacturer* took a risk of damaging these oh so much more fragile [also complete bull] 7nm dies than ASUS did?
That the new ASUS hardware that increases the mounting pressure will meaningfully increase the risk of causing damage to the 7nm die?
WAT???
...and, what about the *air gap* between the the heat sink and the PCB components - you know, the one caused by the mounting screws that are so long that they bottom out before they even tighten the card - what about that part? Pretty sure ASUS is the heatsink/graphics card manufacturer and their parent company is the one that manufactures PCB components - AMD only manufactures the die and sets the specs for that.
maybe they don't do stress testing at all. Powercolor cards fail on me after 3 years, and i have never tried Asus cards yet. Now i know i won't.
The fun part is that torque is absolutely irrelevant.
You have a back panel metal bedding which is rather thick piece of metal; you can torture it with extra screws to build any kind of frame within generous weight budget, then you mount the heatsink on the frame. Sure, motherboard side is supported by connector only, but it's ASUS design fault. They made the frame with existing upper part, yet failed at utilizing that upper for proper PCB sitting with the lower part. ASUS crying that AMD is bad is not unlike the Karen who removes the back panel from his smartphone, grabs her smartphone by the accumulator and then tries to sue the manufacturer for the phone falling on the floor and getting smashed to bits.
Also, 30 PSI is 2.1 kilo per centimeter. With that metal part stealing a lot of pressure (In competent designs, that is), there is a ton of free room for engineering.
I returned mine and PC Case Gear refunded the purchase price. I now have a Sapphire Nitro + Special Edition. Very good. Thanks for the videos. Cheers.
I have a question. Do you have a problem with your trixx app ?
HI. Nothing so far. Simple, but effective for my needs.
How is it? Any problems with drivers?
@@luvimadu302 Drivers were unstable when Adrenalin 2020 first got released. Getting better now
@@kurilpa930 if you check my profile you can see the problem that i am getting
Well if AMD recommended around 30psi but this cards heat sink fell completely off that means the actual pressure was zero. Still ASUS messed up, not AMD...
i was thinking precisely that...
30 psi is actually pretty decent
Nope, you have to take into account the effect of gravity pulling that ridiculously heavy 1.5 kg cooling solution downwards, so you need a negative force to counteract that.
Psi is pressure and thus it is force over a contact area, most likely they didn't calculate that indeed when it's set correctly their cooling solution weights so much that the effective contact pressure is greatly reduced. This falls entirely on Asus.
its time to increase the PCB thickness,maybe we have the same that when graphic cards didnt use coolers,but now we have 20 times more weight and rigidity on the cooler than in the pcb,so the PCB just bends on the cooler weight.
we start to increase pcb rigidity or we support the card by the cooler instead or the PCB.
or we will see more of that shit happening,or worse,we will see chips cracking because the mounting pressure.
Asus thinks it has a ton of good faith it can exchange for laziness
If it wasn't for the video, they hadn't bothered to do anything about it.
So they most certainly got a huge leeway.
What's more as your posting this, their cards are still some of the best selling aib cards.
Even their lower tier cards are selling better than most high end cards.
The averager buyer of these cards are kids with immense brand loyalty, due to the ROG branding.
@@Orcawhale1 honestly, the ROG lineup *is* great (at least here) *if* it has nothing to do with AMD which honestly makes 0 sense to me 🤷♂️
It seems like the best fix is to never buy an ASUS card again.
I never purchased ASUS, never fell into the hype. Always went MSI.
@@ezcoreg759 EVGA made the best GPU and PSU #fact.
@@SteveL11 Lol evga PSU's are trash compared to anything seasonic. I've had a gold rated evga psu spit sparks on a friends old 8800 sli build.
@@ezcoreg759 It's not really falling for the hype when the products they typically produced were of the highest available quality.
For amd cards i always purchase Sapphire, loved it every single time.
I was about to buy asus b450 strix but yesterday I saw your motherboard comparison video. Now I ordered msi b450 tomahawk max so thanks!
I bought the MSI gaming plus matx board. I love it especially their bios, very intuitive and easy to use. You won’t be disappointed
The tomahawk is the best, most reviews suggests so and a friend of mine has it and its great.
Great board. Upgraded my sons PC using this board. Great choice.
Good for you!
Especially since they had some shady Marketing BS going on theyre Motherboards too!
Also I only heard goot things from the Tomahawk so far!
I have the Aorus Master it is an awesome Board, but extremely expensive.
b450 strix is gargabe. Only time when asus do things good was on the crosshair VI/VII hero, in the VIII hero you have better motherboards at the same price.
And with that statement from ASUS i am avoiding them in the future.
Damn ASUS,
They act nothing wrong even after people complain about it, nothing.
untill people spread out the issue
Noted for future purchase
AMD required pressure, Asus just left the cooler float in the air with no contact with VRM and they dare to blame AMD? LoL.
Yeah my gene 2 had ram issues so when I went to upgrade to a 4770k I switched to MSI
Considering how everybody forgot about the Asus R9 290 and R9 Fury problems.
Id wager they can press on with this sort of behaviour, especially given how popular they've become in last 5 years, due to most consumers not bothering to do any kind of research..
What's more it certainly dont help with all that the average buyer of these cards are stupid kids.
@@Orcawhale1 agree
Sadly most consumer won't bother to research before Purchase,
like a sheep, corporate will just easily milk them dry
@@ZAR556 Ive actully found that's it's mostly down to the youtubers, and what they are recommending.
Back when RTX series launched, and all the youtubers were whining about the whole 2080Ti's prices being so high.
We saw something like a 200% increase in 1080Ti sales, mostly by people who i think didn't really need that power.
I myself sold atleast 15 cards to Fortnite aged kids..
If Asus is going to blame AMD for their problem then I can blame misspelled words on my pencil.
Never an ASUS product anymore, I've heard way too many fckups to risk getting a subpar product (for not even less money)
for me it's not just the chance of getting a subpar product, but if you get one they will not accept blame & do noting to remedy the situation, so you are left out of pocket, not a chance I am willing to take for me or the people I build PCs for
Thats why you get the nvidia geforce rtx 2080ti founders edition like me for just 1200!
Ehh their strix line has always been the best in performance
How is MSI?
I have an asus laptop with GTX 1070. It was my nightmare. A windows update bricked it. They didnt release a bios to fix it. You couldnt install latest windows because they cut support. It lost battery even its plugged. Battery died and my performance reduced by 40%. Never going to buy Asus again.
*Yeah we're gonna blame AMD, it's not like we have a QA team* 🙄
"has stopped ASUS from aquiring enough screws" so you are telling me they couldn't pay a few cents more to get a container full of screws from somewhere else?
ASUS makes very good Nvidia cards but I wouldn't buy an AMD card from this brand. Even the Yeston Waifu Edition 5700XT had the right mounting pressure and ASUS still tries to put the blame on AMD?
"ASUS makes very good Nvidia cards"
Meh. Maybe if you like sag.
@@mjc0961 the tuf 1660 1060 2060 are fire hazard hahahaha i think he have not hear of those
fuck AMD
Kinda odd. I'm sure appropriate screws are available from somewhere other than China.
If they are making crap AMD cards, then they are also making crap nVidia cards. They were penny pinching on design, materials, AND testing, and that would be a corporate policy, not a "for AMD only" policy.
Why does UA-cam demonitize videos with the word “Coronavirus”?
Censorship...as the virus spreads hospitals will be under a gag order to report cases
Hmmm yes Asus, I wonder if AMD also recommends a 1.5kg heatsink...
Asus might have meant "quality product" in the past, but now it just means "overpriced narcissism"
Hardware Unboxed, thank you for your battle for customers, that is really rare today......
Hi, just for someone that steps here and consider to buy this card, DONT DO IT. I bought it just a week ago (June 2020), assuming this is a recent batch with the “fix”, though the temp issue is still present. After doing a bios update (2020/05/20) the temps were 60ish at idle and 80 at full load, the only thing was that the fans were not so loud.
Since I didn’t find any loose screws, I tightened up very carefully all the screws that mounted the heatsink. After aplying that fix the temps drop to 30 on idle and to 70 on full load.
This is not something that you should do for a premium graphics card, so dont buy it, go for another brand.
This falls on ASUS 100%. It's up to them to check their cooling solution is adequate. I've always bought Sapphire when going with an AMD card, and never had an issue. Their 5700 series cards are top notch.
Adam Davies do you have any troubles with drivers?
Михаїл not recently. I did for a while when the 2020 drivers first released. But lately it’s all been pretty stable. But I do feel for those who are having issues. Hopefully it all gets fixed soon.
@@MykhayloDmytrenko I use Linux and the drivers work perfectly there. Interesting..
AMD could do no wrong these days.
I'm not an AMD fanboy, but when it comes to AMD cards i'm a complete sapphire fanboy. My first GPU i ever bought as an 11 year old was a hd3850 AGP from them, then i had a 5770 vapor X, then an r9 280X dual OC, and now i'm looking at a 5700 pulse to flash and hybrid mod so i can integrate it into my loop. Never had any issues with them whatsoever, and if i'm buying an amd card it's always gonna be a sapphire. The pulse should have been the reference design for navi.
I remember when i bought an ASUS GTX 1070 graphics card with micron memory stability issues. They released a vbios update after 3 months of waiting. Now that sounds familiar to me. Never again ASUS.
I work in tech manufacturing am a class 3 SMT op. This issue is on ASUS, they made the custom PCB and the cooling solution.
I got an RX 580 strix as an in-warranty replacement for my XFX RX 580.
Never been super happy with it, while it didn't exhibit the symptoms of its predecessor (periodic popping sounds on monitor speakers, display turning on and off repeatedly when running above 60Hz at higher power states, system eventually wouldn't turn on anymore with it plugged in, etc.), it had its own set of issues I was less than pleased with.
a) It was HUGE, and a very tight fit in my case, I would not have fit it had I not bought a Full Tower some time before that, and b) they clearly didn't validate the design properly, of particular note, the cable that supplies power to the fans intersect the fan's rotational curve and results in this this really loud grinding sound... c) the fabled 'AMD chill' doesn't appear to be present, fans are present and fairly noisy no matter the temperature or load...
I think amd should stop dealing with Asus. They've botched up too many Radeon cards.
Would be suicide, as Asus is the biggest aib partner, they got.
And it's not like Asus really cares about this(If it weren't for the youtube video, they hadn't bothered to do anything about it).
As AMD's cards arn't really selling that well, Nvidia is outselling them something like 100 to 1, especially with the whole black screen issue.
I'm surprised AMD hasn't done that already.
Asus keeps on fucking up AMD cards, was one of the first board partners to sign Nvidia's GPP and then they had their PR guys make ridiculous claims like "Radeon cards aren't for gaming", ignoring the fact that they put STRIX label on a fucking 1050
I think people should stop dealing with Asus's overpriced products.
@@Orcawhale1 I'm not sure how that'd really effect Radeon sales, I know a lot of people are brand loyal to Asus but they just don't care about radeon cards. Not only that but people will think it's not ASUS' fault and just say AMD cards run hot.
@@dainiusvysniauskas2049 I'm with this, I don't trust Asus as a company really. I have a strix 480 as well in my second PC.
I was one an early owner of this card and I brought up this issue a lot on different forums, including Reddit, informing people of the issue (and possible way to fix it yourself, like I fixed it myself) and I was in extensive contact with ASUS, taking many pictures, describing the issue, linking to experiences of others online, all to try and get them to come up with a proper fix. Finally they sent me new screws, but they were the exact same screws -- too long. I just kind of gave up at that point and informed others I was keeping in touch with on my progress with Asus and posted on Reddit and I just returned my card. It's just sad how little ASUS really seems to care, even when they pretend to care.
when i heard the news about amd fault, i said what about the other brands no complain there only asus alone has that problem, asus need to grow up and admit their mistake,good job steve keep applying the pressure
the funniest part is the reference 5700XT also had mounting pressure problems but for a different reason
Nice pun at the end.
That was my first reaction. There's no way it's AMD's fault when several other AIB's don't have this issue. Asus it becoming an expensive trash vendor. Won't be buying from them again.
Exactly. When i heard that. I wonder how many orher brands that have same issue.
None.. now, why other companies can spot the error and fix it before sell it, and asus don't.
They just don't care of the consumers and their own products
I think they mixed it with Jensen's message "It just works" while reading the guidance from AMD. As, you do not need to test anything, even if you have your own design of PCB or cooler or whatever.
It just works!
Wouldn't be the first time they just slapped a cooler on an AMD card without doing proper testing.
Ah yes the vega strix
Ah yes the 290x series from Asus suffered from poor contact to the gpu due to literally SLAPPING the same cooler used on Nvidia card on it!
Same with nVidia cards. I had an Asus Phoenix 1660 Super that ran much warmer than other cards
vega, 590, 290, R9 fury, 5700's, the list goes on...
@Deimos THeir TUF line is touted to undergo some heavy stress testing and built with high grade hardware and cooling. The Phoenix line was the budget side but it also supposedly underwent rigorous testing and high grade components... Then I saw the thermal while playing a game. NOt good, so I went to see if any others had such issues, and sure enough there were.
I think the reference design of my sapphire card had I believe 15 screws, not all of them applying GPU mounting pressure, but all of them holding the thing together and so making it possible for the mounting screws to apply the pressure. Needless to say that the full cover water block it now has uses all those screws as well at a fraction of the rog's weight
6:46 "While trying to blame a partner for their *screw up*?" Pun intended? :v
Thanks to this channel I returned my strix 5700xt and got a much better card for cheaper and better RGB too, the Sapphire 5700xt nitro+! Thank you Hardware Unboxed.
Asus: we've never seen one of these "screws" before and without AMD telling us how to use it, how would we know what to do?
Well screwing with screws quite often make you feel like you have been screwed with, which leads to you losing the thread and possibly going ASUS.
that's a case of long screw short hole.
Bought the card in november 2019, saw the sag in the front of the card a couple of weeks later and used some plastic washers to fix that. Now the fans ramp up to about 3000 rpm under load and the gpu hits 90 degrees. I don't have any washers or shorters screws or plastic washers around. -.-
Hope Asus are able to send out the screws ASAP.
Doubt I will buy a Asus AMD card again anytime soon. I'm getting the feeling they just slapped a cooler they had for some nvidia card laying around and called it a day.
Its exactly what they did.... Slapped Nvidias cooler onto the card without making sure it works.
Really sad that this type of content is needed, pointing manufacturers out that they need to do their job..
Also did the outro music change!?
he changed the pinned comment but it explained that the music got copyright striked so he changed it while he has yet another battle, with another company that just won't change.
The VRM cooling has been a problem since Vega 64, they just did not do anything about it.
They send me a AMD statement that 110 degrees hotspot is ok, when i wrote a complaint to them about 110 degrees VRM.
I wrote back that there card had a custom, non reference VRM design, that had nothing to do with the AMD statement.
The reply back from ASUS was "110 degrees VRM is working as intended".
Me: Hey Asus, my card running hot
Asus: What model is it?
Me: It's RX5700XT Strix
Asus: Blame the AMD for their misleading thermal guidelines
Surprised they didn't blame drivers for it.
It just sounds like a kid blaming his brother
ASUS: but mom, it's not my fault, AMD did it *cries*
WOW, just wow, i never thought i had brand loyalty, but when I look around my set up i have a ROG mother board, ASUS monitors, rog claymore keyboard, pretty much an ROG set up by accident, mainly because when I think ROG i thought i was under the impression i was getting quality, good long term support etc, but I think now i'll be avoiding ASUS are not just reach for the first thing with ROG on shelf, but good thing HWB is here, so i'll just buy when they tell me :)
Yeah brand loyalty is only a good thing if the manufacturer provides consistent quality products say for example Sapphire. There's a reason why they are AMD's OEM for GPUs.
that strix model hits $600 in my country, good thing i cheaped out and got the gigabyte gaming OC model, spared myself the headache. used the extra cash spared for a freesync monitor
hey man, how does the gigabyte oc do it? because I cant really decide between that one for like 405 euro and a sapphire nitro+ for 450 euro (prices in Holland) Thanks!
@@El_Deen as of now i'm having a blast using my gigabyte oc, haven't tried overclocking or down volting it tho. in my experience i haven't encountered the "issues" i've read about the card. i'm using the 20.2.1 driver which is the latest
@@icesun0848 aight, thanks!
@@El_Deen i have the same card as him since 3 months and it run perfect :P ( i'm also using the newest driver )
@@Hotsac sweet, thanks
Quick reminder here: torquepsi but it is correlated of course. With all new materials, you may have a good idea, but you need to actually test a few to see how they relate in your specific use case. In other words, it makes a difference if they were following a torque or psi recommendation, but it would need tested either way.
asus is simply arrogant
they make several times amds money
and treat many amd products only as third class
because AMD is a 3rd class company for peasants.
@@Sonu666 dude, ure making a fool out of urself
@@Sonu666 Good job on trolling, Fortnite veteran
("GPU: GeForce RTX 2070
CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz
Memory: 32 GB RAM (31.95 GB RAM usable)
Current resolution: 2560 x 1440, 59Hz") :D :D :D
Sonu666 peasant? Are you only running a cheap intel CPU like a 9900k or 7980xe? When you get a real job maybe you can afford a high end AMD CPU.
Just ignore the troll, he basically in every thread he bashing amd.
My 2080 ti strix has spring washers where you put the plastic. I think this must be the resolve on the newer cards.
and here we go !
their Vega 64 strix card had issues too. they used the shroud from their 1080 card i believe, and retrofitted it onto the vega 64 without any changes, so it overheated like crazy.
I was debating between this and the Sapphire Nitro+, now I’m really glad I went with the Nitro.
same here. sapphire nitro+ has a very good design for cooling
Same
Nitro+ cards are very good performers and Sapphire do engineered GPUs
sapphire rock solid quality +1
Always go Sapphire when it comes to AMD.
They've been making ATI/AMD cards for something like 2 decades now, I'm not joking, its over 20 years straight.
And pretty much all their designs are good.
There are a few channels I've been following religiously since I've discovered them. This kind of journalism is one of the reasons HUB is one of those rare channels. Thank you for the great job!
Asus is a useless partner for AMD
Their cards are average at best and cost more than the rest. All the other AIBs are better
Thats because Asus sells 90-95% Nvidia cards.
@Robert Baratheon Yea, and it's not just when they make AMD cards, on NVIDIA cards they also tend to offer sub-par performance, at a premium price, but with more RGB.
Their other products tend to be good, i myself have a motherboard and a monitor from Asus, but for GPUs i avoid them like the plague... as i do with Asus motherboard software. xD
@@Dr.WhetFarts well they have lost me & all the people I build PCs for as customers of all products now, no matter how good a product performs there is always the chance of a defective one,
To me this & the TUF Brand debacle shows how they treat their customers when there is a problem, to just ignore the original claims of customers about a serious issue just shows total disrespect for their customers
Sapphire seems like the ASUS of AMD, but that’s a little insulting to Sapphire. Hopefully the point is made though.
@@RdandTrk1 Sapphire has won me over. I own 2 RX cards, the Strix 480 and the Nitro 590. The GPU quality, as reported by GPU-z,
has the Strix silicon at 27% and the Sapphire at 72%. The Strix is factory overclocked at 1310 so I'm not saying it's a terrible card, but the Nitro can run stable
from the factory 1560/2100 to a nice 1630/2200 with decent (overclocking/flexing) operation but runs best at 1610/2200 for rock solid stability.
The Asus Strix is good with the factory overclock, but insta-crashes with any additional overclock.
Last ASUS product I bought was the Maximus V Extreme. After 6 months of normal use, with a moderate OC on the CPU (4.4ghz on a 3770k), it would randomly drop PCIe lanes. After awhile the only one that worked was the GPU PCIe 16x slot. Sometimes you could get the other lanes to come alive again by toying with the PCIe switch on the board (which I suspect was the point of failure), otherwise it was a 1 GPU board. Needless to say, after an unpleasant round with the customer support team for an RMA, I just swore myself off the brand. Failures happen, but when you have one of their flagship products, you'd expect some flagship support.
And people still don't know why I never use Asus graphics cards...
All of my Asus graphics cards have failed within 2 years, and their costumer service is atrocious here in Portugal, with the resellers, so I haven't had an Asus graphics card since 2011. Good riddance.
Sapphire, incidentally, is incredible.
For AMD cards, yes, about Asus like a plague! It's not just these few years. For the longest time, I had bad experience with Asus's AMD cards.
@@TiagoMorbusSa Same in germany... That's why there are retailers, who have serious RMA issues with ASUS like us.
@@forestmanzpediaCould be one of the reasons why Mindfactory isn't selling any Asus products anymore :D
Their nvidia cards are not any better. I used them in the past and was not satisfied, while i hear they have problems with newer cards too
Steve sticking to his guns and calling a spade a spade. Nice work. Keep it up mate.
Does AMD need to update their mounting guidelines in the future? Probably.
Is ASUS's QC still full of fools? Yes.
Yes its only ASUS with this problem so its all ASUS's fault.
amd doesn't have to update anything. pressure wasn't met on the die when the card was horizontal- HOW to get that pressure for a custom heatsink on a custom board is actually the boardmaker's engineering problem, NOT AMDls, ( just makes the chip and tells you how much pressure might crack it.)
"Does AMD need to update their mounting guidelines in the future?"
No they dont, their recommendations are for a reference design, they didnt take into account that some board partners might try to install MASSIVE heatsinks with just a handful of screws.
At best you can say that AMD isnt really covering all their bases, but they technically dont need to update anything, since they allow their partners to be creative and have as big heatsinks and designs they want.
AMD doesn't have do anything. It's on Asus for half assing their own cards. No other AIB is having this problem.
AMD didn't make ASUS mount the heat sink with an AIR GAP between the mounting surfaces and components - you saw Steve SQUEEZE his card together, right? His performance degraded because the thermal pads over the components couldn't support the heat sink mounted horizontally, and the screws were too long so they were holding fuck all together, causing the heat sink to pull away from the thermal pads, INCREASING the size of the air gap that these thin little thermal pads are supposed to bridge. Because the screws couldn't even squeeze the heat sink against the PCB/components, the thermal pads let go over time, allowing the heat sink to pull away from the components, REDUCING the mounting pressure on the die because the mass of the heat sink is off center to the opposite end of the PCB(towards the front of your case) than the end that the die is on(towards the back of your case).
[trying my best to explain this without being 'wordy' - I believe I'm failing at the latter, but whatev...]
Nah, they straight screwed this up in colossal fashion - even their finger pointing at AMD was stated as "While [AMD's] guidelines provided leeway to apply more torque, we took a more cautious approach because we were dealing with a new 7nm GPU and didn't want to risk damage to the die."
...so, wait - AMD's recommendations provide for more leeway(I.E., they could've applied a higher mounting pressure PER AMD's guidelines), yet you chose not to increase the mounting pressure because... AMD didn't already ACCOUNT FOR THIS within their guidelines, recommendations??? That making use of the leeway within AMD's very own guidelines could result in damage to the die?
That *every other manufacturer* took a risk of damaging these oh so much more fragile [also complete bull] 7nm dies than ASUS did?
That the new ASUS hardware that increases the mounting pressure will meaningfully increase the risk of causing damage to the 7nm die?
WAT???
And, where's the mention of the *air gap* between the components on the PCB and the heat sink - I'm pretty sure ASUS[insert appropriate possessive punctuation] parent company is the one that manufactures PCB components and would specify how much pressure should be applied to them - not AMD, the Radeon team weren't the ones that told ASUS to leave a damn air gap...
Was wondering why there were so many 'Open Box' Strix 5700XT's at Microcenter. Glad I did my research, and glad y'all looked into it and kept a video up about it!
Keep digging your grave deeper, ASUS.
Had the same issue backthen with all three of Asus STRIX GTX 1070 in our gaming rigs at home: very bad heatsink contact with thermal pads covering VRM mosfets, it was visible by naked eyes right after unboxing all three cards!!! Instead of dealing with RMA and wasting my time waiting I've solved it myself before using all three cards by adding tiny springs below few screws right above VRM.
Absolutely outrageous ASUS! And I thought they were the best when I bought my TUF RX5700 back in October.
Going to RMA it tmr with the distributor in Hong Kong.
Harold Ng I had rx5700. My advice, buy a cheaper reference model of any card. Even the best custom cooler are often than not have limitation because they need to compete in the end. For the cooling I suggest a standalone custom cooler like id cooling vga 240mm aio, or accelero etc. I got a 1080ti with 2x8 pin cable. Idle around 25 max around 50 and thats with only push config on the rad
Was tossing up between the Strix and Red Devil for my build back in October. Went with the Red Devil because it came out at $150AUD cheaper than the Strtix model. Really hard to believe it was this bad and I'm so glad I got the Red Devil instead.
Despite all these issues people are still willing to pay premium for the ROG logo regardless of the quality.
@Deimos Decent board, but far too expensive. Worst vrm that the msi ones and more expensive than quite a few x470 boards too. Plus average memory support at least in the first 6 months after release. Only Asus products i would buy these days are the x570 mobos. Everything else is either overpriced or inferior to the competition. Sometimes even both.
My rog strix card arrived the day before the first Hardware Unboxed video and tbh i hoped for a good quality premium cooling solution superior to other brands yes i am kind of naive my bad but after i saw that video i just feel kind of scammed because for the struggles of repairing and shipping costs i kind of think I'd be better off with a msi gaming x trio rtx 2070 super
@@tcheugadias6388 the msi trio 2070S is a far superior choice if you can spend the money. Did almost half the Heaven Benchmark with the fans at 0 rpm...
@@TTL_Tsaki too bad I can't refund my card anymore... My best bet is to hope that ASUS actually will fix this issue with the screws.. though imo the 5700 xt and the 2070 super are basically on par but since nvidia is mostly cooler it looks mode appealing though i do have a gtx 1060 founders edition in my second pc wich i sometimes play on during winter since it keeps my room warm so blowers are actually useful (lol the end is not even relevant to the original post)
@@tcheugadias6388 find yourself a Vega64 blower. Room temperature went from 22 to 24 after half an hour of Gaming. Granted the thermal sensor is close to the PC, but this thing was like an air conditioner. Air was like moving things 1 and a half meters away from the blower exhaust 🤣
I recall a couple of Strix cards "so good" I had to tear them apart and add thermal pads since the original ones were not in contact with the VRMs... either Haiti or 480 era.If I'm not mistaken, OC3D has a video showing the lack of contact
Thank you for all the work you did. Without your hard work and testing, this issue wouldn't have been recognized by Asus (and even fixed, because let's face it they used your cheap fix).
Glad to see so much integrity from you guys even if it could imply you'll get less products send from Asus.
Good Job
1.5 kilo heatsink with a light torque specs on the screws and no additional support screw to support the added weight of the strix cooler. the strix vega 64 also has a vrm cooling problem.
Lmfao Asus is like “Hey since AMD is having all these widespread issues with cards, maybe we can blame the issue on them and people will believe us!”
Yeah.....drivers = mounting pressure on a cooler. Same difference!
ASUS must think we're all retarded or something.
@@morpheas768 Sadly a lot of people are.
I've got this card brand new 1 month ago for my special Rig for the brand new Street Fighter 6 and I've got some serious crash issues with a loud fan noise.
I thought it was a bug in the game but I noticed a very high temperature in the hotspot (105°C !!!!)
I've changed the thermal paste but the problem was still there.
I saw a video of someone replacing the VRM screws with shorter ones and I did the same and finally no more crash and high temps on the hotspot area.
Very weird move from Asus.
i love segment when said asus would't dare blame nvidia and would get ban hammer 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Great video as always! Any updates on the “black screen” issue? Maybe do a video asking for feedback, and giving us an email address where we can send you our specs, along with any overclocks, and when we are experiencing the issue. Then do a follow up video on what you have found via viewer feedback.
I still like my own personal made up conspiracy theory: They botch their cards on purpose, so they fail sooner / frustrate the buyer, causing them to refund and then go for the competitor nVidia.
Anything else just doesn't make sense, seeing as how the entire StriX line-up has suffered from such problems.
But AMD is to be blamed just as much, as they really do nothing about it. In the end this doesn't just hurt the reputation of AMD cards but mainly the end consumer who ends up with one of those intentionally botched cards.
And you cannot tell me they are not intentionally botched. No company that big and professional could do such an oopsie (several times in a row) without it not being intentional.
Thats first paragraph is very ballsy (dont mean to offend). The 500 series AMD cards were awesome. But am very disappointed in their 5000 series all around. Lots of bios issues for me. So that's why I went back to nvidia. They charge premium but as far as my experience goes they're card are plug in play no bullshit hardly.
my 580 rx strix was a piece of crap aswell,loud fans,coilwhine and trash software that almost killed the card by thermal throttling at 60c.
The thing you forgot to mention here is that none of the other AIBs (Sapphire, MSI, Gigabyte, AORUS...) had these thermal problems. It was ASUS's doing alone, and it's not like AMD could've had entire control of the situation, since no one informed them of this.
GAnime88 You gave a point, I do not want it to be the case, but either it is or the AMD r&d team at Asus is a lot worse at what they are doing, similarly like the AMD GPU drivers team which is the reason I stick to Nvidia since years back.
I haven't bought an Asus product for years. Last thing i bought from them was a motherboard. And had nothing but issue's with it. Swapped it 2 times, and had constant blue screens or some times the system randomly shuts off, while doing basic web browsing. Got a Gigabyte board, and since that day Zero Issue's.
Damn, other reviewers really should be testing these cards inside a case for results that are at all relevant, not to mention how this issue would have panned out.
I does shed a light on the performance difference of a Test bench to a System in a case
Would be interesting to see how a more restrictive cheaper case affects the thermals and acoustics of different types of graphics card coolers, as well as the graphics card impact on CPU temps. I feel like some types of graphics card coolers might have a substantial effect on CPU temps, especially if the case isn't a wind-tunnel of airflow.
@@ydihtty Gamers Nexus has these tests included in their Case tests for specific PC Cases, but only for their EVGA Test System card, their reviews are awesome & very detailed so you do get a Case with a WindTunnel of Airflow 😁, Patrick works so hard on his case reviews
Man I love you guys. You discovered the x570 MSI gaming edge issue, the Asus tuf thing and now this. You're really shaping and changing the industry and forcing companies to be accountable!! I have the MSI gaming edge board (unfortunately) but at least I know that I can't just plop a 3950x and overclock it to all hell. So, thanks for that!
Hardware Unboxed
: 4
ASUS: 0
I've decided a while ago I won't be buying any ASUS products going forward
this just reaffirms my decision
ASUS is in the same situation that Sony was in 20 years ago. Cheaper and cheaper quality products with a over reliance on name brand.
I'm happy to never bought the strix card. Thank you Steve for being honest! We are really happy to have you as our reviewer (customer)
ASUS has become like Apple... too expensive, dysfunctional and below standards quality! Only idiots buy ROG products now days!
I fix and build computers for living and since 2017 I never commend ASUS products to my customers. Most of the people that come for weird fixes retailer wont bother really looking into, own ROG products, mostly motherboards! ASUS needs to change attitude, raise product quality and balance their prices! Right now they sell garbage for the price of gold! No wonder why other companies like Gigabyte for example are on the raise on every product category...
Agree 100%
But RGB 🤣🤣
@Teo Allen Oikonomidis I really liked their PSU products: Seasonic PSU + label ROG = price x2
@@zloycock Exactly, price x2. I bought a new PSU last summer and I was thinking to buy a ROG one for the watt meter but it didnt even had the meter on the right place for my vertical expose case (I have the Thermaltake Core P7 TG). So instead I got a Seasonic Prime Titanium 750w with 12y warranty for almost half the price of their Platinum ROG THOR back then, wich had 10y warranty.
I followed ASUS since my first build cause I love their TUF products.
Now modern TUF feels like a slap in the face when their recent TUF cards bombed terribly.
I still love their boards, but believe me when I say I was less than pleased to learn their X570 TUF board failed to include SLI capabilities.
Now I have to pay a premium to even have it. So chucked out my 1070's and welcomed a Vega 64.
Another example of why I enjoy and respect Hardware Unboxed content. Thanks for your time and diligence.
Yeah, I wonder what Nvidia would do if the partners blame them like this problem
I doubt Nvidia would design a flawed product.
I'll tell you what Nvidia would do: ASUS would just _happen_ to get the next gen of GPUs a month after all the other AIBs, just because....you know.....Nvidia didnt have enough for all their partners.
You cant really screw with Nvidia, because Nvidia screws with you.
Therefore, ASUS is cowardly and only does what they're allowed to do, but only with their best interest in mind.
@@morpheas768 ASUS screws with their Radeon cards a long time now
@@AlfaPro1337 GG, you didn't understand a thing from this video.
@@AlfaPro1337 I mean Asus would blame their failure to Nvidia like what they did to AMD
Just to be honest - reference AMD Navis also gains a lot after putting more pressure on cooling. Of course we expect that non-reference models will solve problems like this, but I believe something may be actually going on about it. And if theese are official AMD reccomendations, they just should be proper to follow.
Just imagine the green 🔨 and how hard it would come come down on them! 👌👌👌
When you look at how badly the screws are holding up,this cannot be amd fault. Fuck Asus and nVidia! This is a deal between them...
Thanks ASUS, one less company to consider buying, saves me time!
ASSus has never created a product I did not have issues with. GPU, MOBO, hell, even my laptop! I had, and still have, issues with the GPU literally vanishing from hardware manager, and the CPU downclocking to 0.4GHz. Contacted support and they told me to update my GPU driver- using GeForce Experience.
That's right, update my RX 560X GPU with GeForce Experience because their mobo is disabling power to the pcie slot on sleep. That'll fix it for sure.
Steve, the hardware warrior. Keeping those bastards honest. Good work 👍👍
I've had no good experiences with ASUS lately - and I regret buying one of their X570 boards, should have gone Gigabyte :\
Hi Steve,
I don’t get why, if there was a mounting preassure issue, the cooler ‘sacks away’ from the PCB (as you did state). I would say, that if the mounting preassure is constant (no matter what amount of psi) and with everything else being equal the temps on the card should remain the same over time and not get progressively worse over time.
Is this a PCB issue (which begins to bend because of the heft of the cooler), a screw issue (in the sense that these losen as time passes) or something entirely different? Thoughts?
Great vids, keep it up!
6:47 *Screw* up... hehe... I get it...
Now I'm really glad I bought the reference blower. Seems like quite a few partner cards have missed the mark for this GPU.
Based on their reaction from the review I can tell ASUS is gonna love this video :)
Steve please bring back the old closing sequence music, it was so good! This one isn't, honestly.
Quality control: Asus demonstrably have none. I haven't bought their products since the Pentium 4 days because they were always like this in my experience.
As someone with a card impacted by this issue, I contacted ASUS to try to get it remedied. They will force you to pay the shipping costs to RMA the card, and you might be without a card for several weeks as it is repaired. They have also advised attempts to self-tighten it might void the warranty and prevent servicing. I have asked for cross-shipment of cards or even for them to cover shipment costs since it is an issue on their side, and no luck. Attempts to escalate have not produced any better service but instead have just been a waste of time. I would just avoid this card/company going forward.
Weirdly my interactions with other hardware companies previously (eVGA for example) have been very positive.