Milwaukee Quietly Put Out a New 1/2" High Torque & People are Pissed
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- Опубліковано 1 жов 2022
- Our lifetime of TOOL RANKINGS torquetestchannel.etsy.com
Reporting on the recent introduction of the H96B serial code of the Milwaukee 1/2" high Torque impact wrench model 2767-20, replacing the H96A serial in August of this year with tools who's serial on the label start with H96B - and the resulting affect that appears to have had on the tool in this short amount of time since.
As always, Torque, who started TTC is working in product development for Astro Tools. TTC is not the only testing out there, always consider multiple sources when looking at a tool! - Авто та транспорт
Milwaukee response: ua-cam.com/video/IL5nUiskNpw/v-deo.html
*These are serial code changes on the label of the tool, the model number is still 2767* . Check out @Toolhead 147 buying one same day as this video & testing it in the parking lot: ua-cam.com/video/YoSJt7FMB0g/v-deo.html Also to clear things up, this tool is MADE IN VIETNAM (old and new model) not China. To make sure we hadn't just lost the plot, we reached out to Stuart @ ToolGuyd this week to assist in looking into this change and reach out to his own contacts at Milwaukee. No doubt you'll find the latest here as this develops: toolguyd.com/milwaukees-m18-fuel-2767-impact-wrench-probems/
My 2863 is almost identical in it's guts as the 2767. Just some extra pcbs and things for the torque sensor and one key transmitter.
@torque test channel i live in australia do you know if our model is affected by this issue as i bought the pin detent model on september 18 ❓and have not used it yet
Ya'll are awesome!
@@jamesdougan8789 Pin detent model is different inside (for some reason, not often the case with hog ring vs pin type)
@@TorqueTestChannel thanks for the reply i should not be affected then . you guys helped me alot in this purchase with your videos as the full kit with charger is $885.00 in australia you gave me the info i needed to get a good impact its very much appreciated cheers
MILWAUKEE IS NO LONGER PRODUCING THESE. They actually acted very quickly and removed the design from the market completely. Good for them. Thanks for being an ambassador for us TTC!
Unfortunately according to this video the new one that replaced the one they had problems with is also having problems
@@lf3566 That’s what they get. I know every trusted big name tool brand has got to cut corners every once in a while to make a quick buck. But when it gets that bad- head towards the lifeboat. It’s only down from here.
@@markm0000 oh shut up dewalt boi.
@@PO2BMR Roll your boomer tears over my avocado toast.
So youd say the current ones are fine?
Great PSA - thanks!
Crisis management 101 - Milwaukee should already have a “Stop selling until further notice” instruction out to all dealers while they investigate. It is unconscionable to allow customers to buy a product if they suspect there might be an issue. It will only cost them more in the long run.
A product failure like this is how you kill a brand.
Yes! what a pile of greed this is... less parts and price increase on top of that. I'm sure they'll blame it on inflation or something like that, thanks you know who. I'll be watching this closely to see how well Milwaukee cares about their reputation and customers by how this issue is handled. The 2803 04 drills had issues with trigger and chuck which was fixed in 29 model series
It will only cost them more in the long run if two things are true:
1. There are too many units that are destined to break such that the cost of one-off returns would grow past a recall.
2. There are enough people who know about the issue _and would stop buying their tools over it._
If _either_ of those two things is false, they can just sit back and count the money they're saving. This is why we shouldn't accept _insanely giant_ corporations existing, even if they are not _technically_ monopolies. This kind of stuff IS EXACTLY the market problems monopolies produce. Yet _so many_ idiots still defend it because... no one is _technically_ a monopoly?? OK... Really, really shitty reason to not push for a better world...
@@ehsnils It’s not so much the product failure that can kill a brand (to err is human), but the response. Good crisis management can turn an incident like this into a marketing win. But they have to get out in front and be seen to be sparing no expense to make things right with their customers.
@@adampetten1009 value engineering gone crazy - “We don’t need a bearing in there.”
I was an engineer at Cummins Engine for 10 years. What I saw several times is the loss of institutional knowledge. Senior engineers who had lived the life with mechanics out in the field would retire / get laid off / take a package. Most of their knowledge and real world experience was in their heads. A less senior engineer would replace them and want to make their mark by re-designing something that worked well, but had a cost reduction opportunity. I have seen new designs that might save a dollar or two cost the company many millions in service, recalls, lost sales. And the immeasurable loss in company reputation that can takes years to recover.
Not saying this happened here, but it happens everywhere.
Its a result of management and HR only caring about what degree someone has on paper instead of real experience.
Honestly to me it looks like an issue with trying to simplify and cut costs given the inflation going on. Trying to keep a price point in the face of double digit real inflation is something that created a bunch of late 70s early 80s lemons in multiple industries.
Bill: Not to hijack your message but I just took delivery on a 2022 Ram/Cummins H.O. My retirement/forever truck. Should I be concerned? Thanks man!
Its the same in every company, I work in the electronics industry, as companies get bigger and are bought by bigger and bigger corporation the senior execs try to eliminate dependence on expertise because it means they can pay less. It works for a while and they get a big financial pat on the back, meanwhile the company is divested and the problems kick in later, a new CEO is chosen (the old one gets a golden handshake) to reinvest in expertise or get rid of the "problem" divisions, and so the cycle continues.
Experienced this on a daily basis when working for Federal-Mogul. They wanted to dismiss people who had worked there for 20-40 years and only listen to kids straight out of college who had no real world experience.
I have the original 2767 for a few years now and it’s FANTASTIC! It’s sad that a company can take a great tool and screw it up so badly and for no apparent good reason! Thank you for the great videos!
A mechanic banged the engineers wife with gear oil thats a pretty good reason if u ask me
@Karl with a K u don’t know about business. Mechanics buy a lot of tools even snap on. A good quality tool can sell a lot and globally. Now they got a bad reputation and ppl are switching to different brands. Even I am thinking about makita
@Karl with a K oh yea ? The fact is Toyota is richer than bmw and Mercedes and other European car companies. Now what is your bs?
@Karl with a K Milwaukee is good business only because they do 5 years warranty
"Cost optimization" in engineering and manufacturing is what is killing us. It's been that way since cars went to plastic door handles vs chromed steel.
This is a TEXTBOOK example of professionalism. You had so many opportunities to glamourize and "create drama" that a small sub-set of this community craves. But you didn't. You put in a remarkable amount of time into research, instead of rushing out half-truthes for clicks.
The community needs more TTC. We need people who respect the tools, the people who use them, and the people who make them. Such a well done video, offering genuine value to the tool community. Greatly appreciate that you waited to publish until you had so much information, and that you included the manufacturer in the process, giving them an opportunity to fix the issue and better serve the rest of us who buy them.
Thank you Rob, that's very kind of you to say. We like to have fun and make yuk yuks too, but sometimes the information is compelling enough to speak for itself - as long as you're willing to gather it all to the best of your ability first.
Great job on the video. I wish more videos were this thorough. If only your scientific approach was used on other failing things in the world today...
It's clearly cut and dry
tbh this kind of reporting is what us in the silent majority want. I'm really appreciative you and project farm report the way you do. it displaces literal tens of hours of online research per topic/object.
@@shizbisquit spot on brotha
Very well said and absolutely spot on true. Thank you all.
Very good general rule of thumb: Any redesign which eliminates a bearing is done for cost reduction and is a BAD idea. I would bet Milwaukee was having trouble sourcing those skateboard bearings during the recent supply chain unpleasantness. The head of Sales at Milwaukee told the head of Engineering to "get his goddamn, propeller-hat wearing engineers to design something that doesn't need those f'kn bearings!" The CEO looked up from checking his stock portfolio long enough to say "Yeah, go do that."
I 100% agree. I'm an engineer and these fucking idiots with business degrees are going to ruin everything good in the world. Every last one of them is worthless. As engineers we could EASILY do their job of running the company. They couldn't do our job. It's past time for these fucking idiots to learn their place. When the engineers say 'no' the business majors need to learn to shut their dumb mouths.
I see you have experience of the average US corporate business :D
Entirely plausible!
Side note. I will always chuckle at the thought of propeller hat nerds lolol
Yeah, because a $2.99 bearing in a $299 retail ($150 wholesale) part is ideal to remove. You save cost, and ruin your companies reputation all in one fell swoop!
Been holding off finally buying one of these, for no particular reason. Watched this video, drove directly to my local Home Depot, was lucky enough they had one H96A stuffed in the back of their lockup case. It’s officially mine. Thank you for keeping us informed!
Any issues with it yet? According to this video they are also having problems with the new H96A. Both H96A and H96B have issues
Never seen or heard of your channel but found this video in my recommendations. Appreciate the effort you're putting in to get this info out into the wild. I watched the Milwaukee response video that you posted as well; right after this one. Good to hear they are responding appropriately.
looks to me that milwaukee dropped the ball bearing to reduce part count (and cost) without the engineer of the new planetary reduction really understanding why that bearing was there. those pins holding the planetary gears, and the planetary gears themselves, are now taking all the shear loads imparted back through the gear reduction by the anvil, instead of the ball bearing. a tiny hardened steel pin cannot handle that kind of shearing deformation without an eventual brittle failure.
This is the end for them. It looks like they’ve outsourced and budget cut so hard in the name of profit they forgot about keeping a reputation.
The real genius behind their tools probably left or retired.. That seems to happen a lot in companies. Its usually one man that's the entire genius behind a company.
This is why i was never a big fan of milwaukee. They take a good tool then turn it into a piece of shit. They did the same thing with the right angle drill years ago. Its a shame they have to mess with shit just to save a few bucks. In turn it cost them money because less people buy them. Just leave the damn thing alone when it works. They cant seem to do that.
@@ryansbigideas accounting always does a good job of pushing those people out...they always seem to find some other guy in engineering to say "itll be fine"....and we all know the accounting department runs the show
@@kazzTrismus Yeah... That guy!
Something like this can kill a brand. Damn shame since I'm quite deep into having many products from Milwaukee by this point.
Same and too think I switched from Dewalt because the drill broke within 2 hours, and my sawzall broke in 1 min right after buying the set at Home Depot years ago.
depends how they handle it. if they do a full recall, id be happy with it
easy for me to say as i have to old 2767s that run just fine
I've used Milwaukee for 15 years and recently started buying metabo hpt.
Milwaukee tools are becoming extremely cheap feeling I have found and when I used a friend's 1/2" impact it felt like it was going to fall apart at any minute.
HaHa!!....Milfookee no go brrrrrrr 🤣
DO NOT MILFOOKEE
I mean, christ, there's no need to overreact - they finally made a major screw up, it happens, you don't have to throw out all of your Milwaukee stuff over this lol. Just let it play out and go from there - what will actually matter is how future updated Milwaukees following the release of this updated 1/2" look, whether this is a one-off single model issue or if this is something more related to the direction that the engineering team may be going or something.
Also, this trend is sadly across the board. Hasbro for example started not only charging more for their Nerf products, but also eliminated everything from screws to to rubber seals to metal springs in their main line. Even before that, I noticed that around 2018 or so, they stopped using any sort of lubrication in their mechanisms to the point that something you buy off of the shelf feels like something thrifted or left outside for 3 years. Such a stark contrast from stuff we were buying in 2014, be it tools or toys. It's like they're trying to train kids to be ok with this as adults.
Bingo!! That's exactly the goal. They've been slowly doing it for decades but they're ramping it up as people are dumber and do less research before buying.
This is entirely accurate. If they can sell us less for more each generation, why wouldn't they?
@@bubbleman2002 It sucks for sure.
@@DC-ml6cv dude i researched for months on which impact i wanted decided on the milwaukee cause all the good reviews and out the box i will pull the trigger and it gets no power it will go away and work again but like wtf i just dropped 350 on this thing it better not break on me cause right when i get one they start making crap bs tools thats bs bro if this thing breaks im throwing away all my milwaukee and getting the hercules from harbor freight
Thanks for your help with this. I appreciate the fact that you test it and open it to show difference between them.
My boss just bought one of these for the farm shop. I managed to completely break it after a week. Our older series one is STILL going and it fell 70’ out of a silo more than once.
Good thing he can return it.
Farm shop? Lmfao 🤣🤣 uhmmmm
@@SzymczykProductions Farms have LOTS of equipment so they usually have a shop onsite to fix said equipment.
@@SzymczykProductions - ???
@@SzymczykProductions Drone Studios? You don't even have a plural amount of videos uploaded, how are you multiple studios? Lmfao uhhmmmm
I love my older 2767 and other Milwaukee tools, but how they handle this problem is really gonna make or break it for me.
100% agree! Here I thought I was being all clever not buying tool truck brand electric tools….who is gonna be the dumb one now??? Me…I will 100% dump my Milwaukee shit and go snap on etc. and team yellow for home improvement tools
@@zachthompson5113 Sometimes the question will be: Buy top notch (though Milwaukee was pretty high up) or go HF route for a lot less and replace in year. Two different approaches, each has their pros and cons
@@zachthompson5113 "I will 100% dump my Milwaukee shit". Why? Milwaukee has really good tools for the most part. So this redesign sucks and shouldn't have been put out on the market, clearly wasn't tested properly before being released to stores. But it doesn't make their other tools suck.
@@mickm5097 I think the idea is if this becomes the trend. We’ve all seen this happen with brands; good reputation turns bad when they try to engineer cost savings into new designs. If Milwaukee starts doing that I too will not be a customer, even for the good models.
You guys did an amazing job explaining this. Bought one and charged it up so I didn’t have to keep borrowing a friends. Long story short the impact barely made it through a tire rotation and no the lug nuts were not over torqued or rusted or seized. Thank you again for the information you provided in this video.
I just bought the 2767-22 kit from HD for $350 (which feels like a steal) and it is the H96A serial. Thank you for this great video series that really helped me feel confident in my purchase!
I'm glad to see channels such as this calling out "value management" changes as they happen. We've had to deal with this way to much in recent years, and hopefully this sort of coverage will prevent these companies from doing this in the future. I'm sure that there's a conflict within Milwaukee product development where the team design something awesome, it gets released and gains a brilliant reputation. Then the "value management" team get hold of it and try to make it cheaper to produce for the same, or higher, retail price. This practice should be shunned by any reputable tool maker. These "value management" engineers should be fired. They may produce short term profits for a given company, but they inevitably lead to a loss of reputation which takes years to regain. I've seen this happen over and over again.
Yep like porter cable.
This is C-Suite stuff. BOM must go down, revenue must go up. Don't just fire the value management engineers, fire the executives who decree that they must prune all the value out of the product.
It absolutely should not be shunned, but it does need to be better managed. Good engineers don't just design a product that completes a task. Any engineer can do that. Good engineers design a product that completes a task given a tight set of parameters. A good engineer can take that existing product with a good rep and pare down the fluff with little to no risk to the customer or the reputation of the product. On top of that, good leaders, managers, and executives directly aid in this. When done well, the product can continue to have the same rep *and* stay the same price despite material and labor cost increases. I'm saying this all from the engineering side of this equation, by the way, not the value management side.
I had never heard of value management "engineers" before this. Sounds like it should be the "Rampant Stupidity Team"!
@Anthony Antoine Isn't there a saying that goes like: "any engineer can build a bridge, but it takes a good engineer to build one that barely works"?
Thank you for looking into this for us and getting the word out! I feel like I should be in witness protection now, Big Red might try to hush up the whistleblowers
Sadly, this is an old tactic: create a quality product to gain a rep, then quietly create a new one with the same name, same price, but different SKU/serial that no user would ever actually use or notice, and then cheap out on the parts. Easy money.
@@hoilst265 Correction, higher price. I paid $249 with a battery for mine 3 and a half years ago.
Shout out to Grizz for being the OP whistleblower
Excellent video. I'm new to your channel and just so happen to be in the process of ordering my first-ever Milwaukee tool - an M12 3/8" impact, thus obviously not the subject of this quality issue on the M18 1/2" HT. This video is loaded with stuff I had never even thought about with any of my existing, non-Milwaukee impact tools. Really good information.
As a side note, that M12 3/8" impact is actually how I found your channel, since you've done some good videos on that. They came up near the top of the results when I searched for reviews of the tool.
So thankful I found this video. Went to my local HD and got lucky enough to find they still had a few H96A models. I've been wanting to buy one of these 2767s for the last few years buy haven't really needed one since my 2555 usually gets the job done.
What’s crazy is there used to be a time when companies could get away with things like this. But now with social media, news of issues like this spread like wild fire and there is nothing that can be done about it. I hope Milwaukee realizes that your channel alone could cripple them, but then you add in all the other channels and Facebook/Instagram pages… within days their sales on these impacts will tank, and returns from people rushing to dump the ones they already bought are going to be through the roof. It’s really a shame, I was proud of them after the American made hand tool announcement. This is a bad deal though
i agree with every word you said and was going to post the exact same thing!
i feel like they saw with videos how good their original 2767 would last and wanted something that breaks a little faster so we the consumers could buy them more frequently, however we can all see what they are trying to do.
and i won’t hesitate for a second to switch to a different company if they continue with this bs
@@payloadperformance9706 Same here. I just bought three of them but they all start with H96A. I was about to return them.
@@omarsheriffkaptan Looks like i’m gonna have to buy one before they all turn into that new garbage they are putting out.
I don't see how they could get away with it, regardless. The tool fails very quickly. That's going to piss off a lot of people no matter what.
@@payloadperformance9706 I understand even some of the ones with H96A are also failing 🤦🏾♂️. I just called them and expressed my disappointment at what a STUP!D decision it was to do something like that. I hope all Milwaukee users keep calling and flooding their lines.
absolutely incredible, almost unbelievable, especially for a company with such a good reputation. Thank you a lot for this investigation, what you're doing is really important!
I went through 3 of them in a week. Ended up just getting my money back and buying a whole lot of makita 40v & 18v gear. Haven’t broken anything since
@@tasmanmcmillan1777 I am sure you will be happy with makita, can't go wrong with them!
@@tasmanmcmillan1777 hard to beat makita for durability.
Actually it's even more believable but disappointing, Mainly because Milwaukee has nothing left to prove. So now they work to find ways to cut costs but provide the same tool, Whereas a company with a lesser known reputation will continue to try and improve if they're worth anything because they have something to prove out.
Just going to have to see how this plays out.
Gotta thank the people who stepped up and went to the right avenues to bring this issue to light. All you can hope for is, this was a decision for one tool only and not across the board. Highly unlikely since all companies love to cut corners to bring down costs on their end but not transfer it over to the customer. One can only hope.
I have owned 2 of the earlier 1/2” versions and 1 of the earlier 3/4” versions. All have performed flawlessly. Our business is heavy equipment repairs and maintenance with wheel nuts commonly tightened to 500 ft/lbs. I always thought if we needed to replace any of our tools, it would be with the current version of these tools, but after viewing your report I am doubtful that we would now. Thanks
Just pulled 6 of these off the shelf yesterday to be recalled, it's nice to know what happened but also super wierd that this popped up in my reccomended even though I've never watched this channel before
Perfect example of the "old man retiring, the son takes over the business", starts making cuts and here's the result. Not sure if that's what happened but these results are usually the answer to budget cut backs.
this a perfect example of corporations ditching a good design and making it cheaper all while raising the price, competition was supposed to deter this however as weve seen thats not the case. dewalts been doing the same thing, just with less catastrophic results. if all the manufacturers make things more and more cheaper, you have no options but to buy anyway. they know that
If you find that the profits are getting lower you have two choices - either make the products cheaper or raise the price.
Cheaper manufacturing is what causes problems like this.
@@rileychu4489 Isn't Ridgid getting rid of the Octane line kinda the same thing? maybe also TTi throwing their weight around making sure Emerson doesn't "overstep" and make a better & cheaper tool than Miwaukee..
It really does feel like another episode of *Attack of the Bean Counters!* on this one, unfortunately. Milwaukee has a narrow window to unfuck themselves here before they begin losing credibility.
@@raoulrr ridgid "ditched" the octane line so gen4 Milwaukee could have all the tech
It’s called “value engineering”. They removed bearing and the housing to save money vs increasing price. I’m not surprised the new model is breaking pins. Regarding the switch/electrical issue, I’d have to see the internals to see the issue. I’m sad that Milwaukee went this road. They used to be the finest name in tools
USED TO BE.... 30 years ago
@@csnide6702 what r u talking about 30 years ago. What battery impact is better.
@@Boatflipit I have the Metabo impact it works really well.
‘If it ain’t broke”…. Some smart ass fresh out school with an MBA? Who knows.
Why try to reinvent the wheel. The very first principle with good product and good service is “it takes a long time, effort and money to build up a good reputation and about 5 minutes to get a bad one”. In the case of power tools many go the cheaper route Ryobi for example and depending on frequency of use and the type of work or DIY you do that might be fine. The investment with battery tools is so much more because you invest in the whole range for ease of battery management and less down time. Some tradies I speak with buy the cheapest because with 12 month replacement they just keep swapping for new (don’t know how they square that with time management but whatever.
Personally I am happy to pay for better quality and tech IF it does that but really get pissed if I pay 60-90% more and it lasts only a few months longer. I really hope Milwaukee listens, apologises and change supplier/manufacturer. I saw the happen Nissan here in Australia when they went from Pulsar (an iconic hatch like the Toyota Corolla) and brought out the Tiida instead, a boxy joyless car that handled like a half full bath tub, lost a whole segment and billions. My friend who sold Nissans told me it was the head honchos son who had joined the company and the Tiida was “his project”, apparently Tiida is like Big Wave.
probably because all business were affected by the pandemic less money to put into products and less money to afford regular services. it’s sad to see my favorite brand depreciate…
Thanks for this video and the follow up one as well. I saw this this morning and checked the official Milwaukee response. This afternoon my son wanted to buy one of these and we checked the serial number. Sure enough it was a B. You saved us a big disappointment and headache.
thank you guys for being out there and keeping an eye on these manufacturers, who are not immune to company executive idiots trying to save 3 cents in production and ruining a tool and it's good name.
1. Thank you to Eric O. of South Main Auto for leading me to your channel.
2. Thank you, TTC, for this and your other videos. Just got one of these two weeks ago - confirmed the serial number was a “B” and returned it this afternoon. You guys are the best.
Such a well timed video. I bought a 2767-20 early September this year. On my very first job with the tool I noticed the gun would lag on trigger pull and sometimes stall out, never really had to put enough beans on it to break those pins. Mostly have electrical issues it seems. Really disappointed Milwaukee did this.
It's probably the same issue. Seems the pins are not staying perfectly square, then the gears bind and either the pins break off or the gears bind causing the lockup.
@@mission772, how could it be the same issue when one is mechanical and one is electrical?
@@martylucas8557 I'm just saying the stalling/lag could be mechanical.
@@martylucas8557 How do you know it's electrical? If the pins are bound, it would seem to be electrical, as the electric motors controller (if a smart controller) would power off, as the binding would over load the motor, or prevent it from spinning. A few trigger pulls might be enough to unwiggle the binding during stalled starts.
I feel like they added the lag on purpose so it’s not as harsh on those pins. Something tells me they knew these impacts were not as strong so they made it laggy to help.
THANK YOU. This impact was going to be my next purchase in the Milwaukee line. You just saved me a buttload of money, time, and aggravation.
Thanks for the information! At least I know what tool/brand not to invest in now! I was leaning towards Milwaukee due to recommendations from friends, but I'm glad I was able to see your video first with real evidence before deciding on a brand.
It's not just this tool. I've been noticing subtle changes to some of their other tools as well. My latest drill is just not on par with my older ones. The shaft that the chuck threads into bent. And had to send it in for repair. They ended up sending a new one. I have much older ones that have been abused much worse that still work just fine.
Same. Never had an issue before, but two recent surge impacts won’t hold a bit in. The automatic chuck is broken out of the box.
Looks like Mil just did a Poulan.
In the 1970s Poulan was right up there with Stihl, if not better. Then it got bought out and the quality took a nosedive.
While they might not have been bought out, but increasing the profit and reducing the quality just Poulaned the company.
Good bye, Milwaukee.
@@amzarnacht6710 wonder if some hedge fund got involved or are they just ruining themselves without purpose
Nothing we are getting is as good as what we had.
@@mipmipmipmipmip Oh, there's a purpose:
shareholder pockets.
Nothing beyond that at all.
Thank you for this video, I just recently bought a 2767 and after seeing this I ran to check my model and of course H96B. So I ran to home depot and luckily found a H96A. Much appreciated. Awesome channel.
I had similar issues with my rattle gun, took it back to the dealer for a quick change out.
Milwaukee still has a great warranty period, and I actually engrave the purchase date on my tools for this reason.
I’m starting to get a large collection of Milwaukee tools now, I’m very happy with the product
Thanks for the updated review. I’m looking to purchase a new high impact in the next couple of months and milwukee was a front runner based on previous reviews.
milwaukee owes you for both limiting upset customers and for conducting the first part of their root cause analysis for them.
That’s just free QC lol.
Thanks for posting this. Unfortunately, I feel like quality control is such a pervasive problem with the majority of things available for purchase these days. It’s such a step backwards.
Bean counters have taken over.
This isn't an example of bad quality control, this is an example of cost-cutting gone wrong
@@Charlie_Crown I would imagine also quality control. As testing would've revealed these issues. It seems everything built during and shortly after covid has issues
@@superiorradio4540 probably zero quality control, it is a strange one in that the product is such poor quality
That's because the ones who wear suits and ties are greedy
I have a Milwaukee drill that belonged to my dad, who has been dead since 1977 and I have put this drill through a very tough life of drilling, cut-off wheels, wire brush attachments for rust removal and it has never let me down ... which I can hardly believe! If Milwaukee engineers would like to see how they used to do it, this drill should be an eye-opener!
I'm no longer using tools to make money these days, just to save it. So I'm only using M12 tools, BUT I appreciate your openness for us and not holding back to appease the manufacturers 🙌🏻
I always expected something like this to happen, it happens to any company that has had a recent spell of good form. suddenly someone decides maximum profit is the aim after they obtain a big enough market.
Imagine how strong the greed is to be willing to sacrifice goodwill/reputation/market share in a highly highly competitive market.
No doubt it’s nothing they cannot properly rectify if they respond correctly. Balls is back in their court.
@@youngtrench3711 I really do hope they rectify it. Sadly we live in a world where almost every company has to satisfy shareholders, and to make extra profit for that reason, they cut corners where ever possible. milwaukee make/made some amazing tools so it would be a shame for them to drop off because of this. It isn’t just their impact drivers they’re starting to cheap out on, their trade drills etc have started to feel a cheaper build quality.
Board meeting at Tectronic Industries (Chinese corporation that owns Milwaukee Tools). Vice president in charge of operations addresses board members at meeting. "Engineers in our R&D department were able to complete the new design on our Milwaukee impact hammer, the new design will save an amazing $12.17065 per unit. We expect to that to contribute more than 1 million dollars increase in profit by the end of 2022 and 4 million in 2023. and ." Congratulations, big smiles and handshakes all around the board table.
That's going to be a big recall. Good work TTC.
Lol, the most they would do is a silent extended warranty but with proof of purchase from an authorized reseller.
huge Milwaukee fan. I'm an elevator constructor and we use Milwaukee. within the past two years, the 1/2 inch impacts and the rotary hammer drills have gone to crap. they're all breaking prematurely just like in this video. we have put the "older" impacts through serious abuse from high height falls and using as a hammer with no performance issues. the brand new impacts and hammer drills we've gotten recently have been breaking shortly after coming out of the box within weeks. had to replace a rotary hammer drill within a week.
I've also noticed going through home Depot and Fastenal, a lot of the former made in USA Milwaukee products are now made in China.
our supervisor mentioned we might be switching unfortunately back to Hilti garbage.
funny how this video pops up on my feed(where I never look at tool videos) today, October 7th, and explains the issue. great video.
Since most on YT are using these I was about to purchase one for my home garage. So glad I saw this! I'll keep on with my HF Earthquake air wrench.
Good job TTC. Prime example here of engineering down a product for more profit with cheaper manufacturing.
You guys are awesome for doing this stuff.
For a profit... They may have saved a few cents on each unit, but how many millions are they going to spend to recall these, re-do them, and then ship back out. They can not let these things stay on the shelves... for a few cents profit per unit...
idk maybe they knew they where bad but they already sitting on large stock, so what will cost the company more completely scrapping all there stock and starting over, or just go ahead and sell them and replace the bad ones. I think it cheaper to go ahead and sale them and replace then to toss them all away. Shaddy yes uncommon no. After all having to replace 70%(made of number who know what it will be) of them, will still be cheaper then scrapping 100% of them.
@@ohiobrew I guarantee you they ran the numbers, did the math, and decided it was more profitable to release these than dump them, hit to the brand be damned.
That's not always an engineering decision. We typically try to design/make things as robust as we are allowed. Someone else then comes in and says it's too expensive and forces a redesign.
@@Ghostwriter2345 I understand completely. I know it's the bosses that make the final decisions. When I said "engineering down" it is meant as a process. And a tough one at that. When you're given a budget, it's not easy to balance performance/longevity along with cost. Mad respect to the people that engineer something that have to deal with these scenarios.
I'm so glad this video popped up as recommended. This exact impact gun was in my amazon basket and because of your video it is no longer. Thank you so much for saving me the headache with dealing with this crap.
And how many others had Milwaukee tools they were about to purchase and did not with this knowledge? I know of at least two.
_Always buy Ryobi,_ *ALWAYS*
They stop selling the B’s and pulled all out of the market so it’s time to get the best gun you’ll have
I hear you I was gonna purchase it but went with dewalts DCF900 instead
I just stumbled on this channel & I'm glad I did, I was planning on getting a new Milwaukee 1/2 impact, after watching this I'll be buying something els.
Im glad I watched. Ill wait another month before purchasing. Thanks for your time
Milwaukee has invested heavily in developing a wide variety of mechanics tools. If their impact wrenches no longer hold up it’s going to damage the reputation of the whole line of mechanics tools. Mechanics are gonna use what works so Milwaukee should expect a massive decline in sales across their mechanic oriented tools if this continues to be a problem.
It's gonna be like fram oil filters.
They've gotten better on certain filters from years ago when they were junk, check out a premium fram filter to a Harley OEM filter and it's tons better.
But since they nickeled and dimed a few common filters it's hard to figure out what is good.
As an engineer who is new to the tool world, the breakdown of the failure is seriously appreciated. I was all but committed to starting a Milwaukee collection for home-tasks, and am glad that channels like yours are presenting them fairly and honestly-hopefully they take it to heart and make some changes.
Ryobi for home use. If it breaks chuck it and get something else for that specific tool that broke. If it breaks.
I personally have a collection of dewalts and a rigid torque wrench and am satisfied as an advanced DIY for both car and home repairs.
Still, what’s the alternative? Ive had ryobi, rigid, dewalt, used makitas. Pound for pound, dollar for dollar, All things considered, it’s still the best for consumer/some commercial. The array of quality tools combined with battery longevity and compatibility will make it the longest lasting set you’ll have if you’re looking for a wide array.
Ryobi for home, Makita for work.
Milwaukee has a 5 year guarantee on the tool, so if it's as bad as people are making out, Milwaukee will end up replacing them all within that time span. That will be hugely costly unless they fix this pretty quick. Also Big Red had a reputation for quality tools for pros. Changing peoples perception if they don't fix this tool will cost millions in advertising even if they fix it at a much later date.
The long term and in the end cheapest solution would be to recall ALL of the H96B's and either make the "A" or a "C" model which addresses the lack of the bearing.
Also if I was the product buyer at Home Depot, I'd be packing them up and calling the Milwaukee rep to come get them and not send me more until it's fixed.
Very interesting! Glad I have a Makita impact… Although I recently had a Makita drill fail on me which is how I found your channel trying to seek more information about power tools, seems it’s pretty hit and miss regardless of brand.
Awesome video bro, you did a amazing job at explaining everything. I really hope Red does something about it bc I have a truck full of their tools and hate the fact they tried taking the cheap way out by manufacturing a subpar tool....crazy
as a professional automotive technician, I find myself going back to air tools more for my impact needs and daily use due to Milwaukee batteries falling apart and the cost to replace the battery plus the weight of the tool
I have a Snap On air impact that's over 30 years old and it just keeps ticking. I'm not a fan of these battery impacts. Sometimes, old school is still the best.
Same same. My Matco 2769 was bought used for $200 and has so far given me 4 years of faithful service. I’m a professional technician myself, and have so far not found a good enough reason to buy an electric high torque. If I simply could not get an air hose where I worked would be the only reason.
I bought the onyx Thor and the 1822 (I call it Jane Foster) and for the price and performance I'd take them over cordless any day, it helps that my shop has a nice air system setup
I can't bring an air tool with me in my truck.
The problem I have with air tools is I want to keep my hearing when I’m old. Also most battery packs can be rebuilt with quality LG cells that are better than most of what comes with OEM batteries.
I appreciate your bringing this to our attention. Seeing how the impact has been praised by this channel and many others. Shows that you care about your viewers and also your own reputation. Always nice to see that.
I also have a new 2767-20 that failed on it's first use. Thank you for posting this info.
Hey guys wasnt sure if there was an update posted here about this tool. Milwaukee seems to have cut production for the H96B and now only produces the A model with the bearing installed according to the service manual. They actually realized their mistake and reverted to the tried and true. Thanks for the video!
Same problem happened to me breaking lug nuts on my Lincoln Town Car. Struggled to break 100ft lbs, then died. Brought it back to Home Depot and went through 6 brand new ones off the shelf and they all had the same exact problem. Some of them would even switch between speeds while depressing the trigger. The employee that was helping was in awe as she witnessed it with me. Ended up leaving and calling Milwaukee and they said they've never heard of any issues. Very frustrating since this was the main M18 Fuel tool that I had my heart set on. Switched my entire cordless tool lineup to Milwaukee before finding out this issue. Now im stuck with all Milwaukee Fuel tools. Go figure. Very disappointed and wondering if im going to have problems down the road with the other tools I bought in my lineup.
You shouldn’t just find the older version
"Never heard any issues" my arse!! They are full of shyt, that I guarantee!!
So you told them the story of how you went through 6 impact wrenches and they all failed immediately out of the box and their response was "idk 🤷♂️"? This is honestly gonna hurt their reputation so bad its not even funny. Now I'm skeptical about buying new milwaukee tools
@@doom3380 right , I'm considering not buying the new tools coming out 🤦
Return the b and buy an old stock a model off ebay
Had an old 2767 for about 7 years now and it works perfectly. I saw the deals recently for a new one with a 5.0 battery and a shockwave socket set and was ready to pull the trigger because that’s a great deal… glad I didn’t now.
Hey , came across your channel and as being an ol wrench 🛠 myself love what your doing . Very Attention to Detail . New Fan and Subscriber...
Glad I watched this, was considering one of these, although the price hike kept me on the fence. Guess I'll stick with my pneumatic impact in the shop, and if I have something offsite old fashion breaker bar will do for now. I have used Milwaukee tools (saws, and cordless drills, small impacts for carpentry) and I am a fan, but the triggers on the cordless tools have always been an issue, had a magnus line drill that over the years developed a nasty habit of damn near breaking my wrist because the trigger was out for itself.
Hi Torques in General are so good, really useful, other brands make excellent ones that are reliable
Awesome video! Sent my H96B in for warranty and looks like Milwaukee replaced it and shipped out a brand new one, will see if it’s another H96B.
Every month I become more and more impressed by what you guys do (we also thank your wives for their support of this channel). Astro was damn smart to bring you into their family.
Great video and info, my boss was just talking about purchasing, will be passing this on. Thanks
I don't even care about torque tools, but seen how good you did all the research, you got a new subscriber.
After watching the test with the Hercules Ultra Torque, I was on the fence about getting the Miwaukee or saving a little money and getting the Harbor Freight Hercules. After seeing this and hearing about all of the issues I'll pass on the Milwaukee. Thanks for the info!
At least with Hercules they're honest about being cheap lmao I'll take that over a liar who claims to be quality
I went with DCF897, 1 year later and still working great. I hope they don't ruin this one too!
Awesome video. I can’t believe Milwaukee would let the accountants ruin what is essentially the gold standard of the 1/2” high torque impact. With the concerning reviews of all the gen 4 stuff, and now this, I’m going to need to give other brands a closer look. This doesn’t align with “Nothing But Heavy Duty.”
Tektronics Industries 👍
They're trying to emulate the Maytag downfall. If they keep it up they'll succeed.
I bought a 2767-20 3 weeks ago. To remove lug nuts off my truck. And the impact gun did not work at all. It did the same "Sputter thing" even on a full battery it would not remove a lug nut. And I tried all 4 settings! Pulled out the smaller Milwaukee and it worked perfectly. I was beyond upset and return it to Home Depot immediately. And the lady gave me a hard time. Saying people just don't return Milwaukee tools. Meanwhile to other guys walked in behind me for turning their same tool. But end up getting my money back anyway. Thanks for the video brother.
You thoroughly break this down impressively understandingly. 👏
It's great to see some ones take the time to do a real scientific and full analysis. You just save me the money buying something I'd just be pissed off about two hours later. Or two lug nuts later. Thank you!
I work at home depot for my 2nd job. I'll talk to my store manager about pulling these off the shelf at my store. Not sure I'll get anywhere, but I'll give it a shot.
Have your manager watch the video for impact.
@@recondax I see what you did there
Man!! What a good breakdown of the tool models. Thanks for the info.
It's rare for me to get so ticked off about a tool or brand...but I'm happy I found a video on this issue. Home Depot is VERY aware of this issue as well!
I love tools more than women love shoes and purses, and have enough power tools to easily cost more than the average home value.
Most of my "go-to" drills or impacts are from Milwaukee. Most of my rough cutting tools are from Makita or Dewalt. Festool for fine cutting. I also have some Hilti tools for concrete and demolition work. I've got other tools from companies like Bosch, Ryobi, Ridgid, and countless others, but I don't prefer them. I have a good amount of experience that makes my go-to preferences they way that it is. I have Milwaukee drills that I have owned for over 20+ years, and they still work like new. I take care of my tools, regardless of how much work they are put through. To me, a tool is considered JUNK if it breaks while doing a job it's designed to do. I've had plenty of experience with JUNK tools from other companies, but this new 2767 is the first time I've experienced such a horrible experience from Milwaukee.
I already have a few of the 2767 A models, but needed a new one. I bought 2 brand new ones from Home Depot, and within its first use, one of them broke. I took it right back to Home Depot not really think much about it, and swapped it out. After getting back to work, we had two of them break just by torquing bolts through a variety of steel beams and concrete, which is a job that makes car lug-nuts seem like a cakewalk because it requires higher torque rating during longer impact durations.
To explain what I thought the issue was in simple terms- the impact seemed like it had a few bits of broken gears inside- it would spin, jam, spin, jam, and then stop working. Keep in mind, by older 2767s never had issues through COUNTLESS of uses doing the same exact job! After going to return the 2767s at Home Depot for the second time, they wouldn't let me return and stated that I wasn't using them properly since they broke so quickly after the first incident. The person that told me this probably didn't know SHIT about a pencil, let a lot how a tool should be properly used. She even started making accusatorial statements about me scamming the store, at which point I asked for the manager who I knew from COUNTLESS times we've worked on projects together, and made sure to show that crummy employee my business account with them having bought over $200k from them just this year since she was adamant that I was scamming them out of a couple hundred bucks. All this shit because of Milwaukee's decision to go cheap on a few inner parts. The manager took care of the return and said that he has heard of the B version of the 2767 having a high return rate. I returned one, but I decided I wanted to keep the other broken one to inspect and send photos to Milwaukee's warranty claims.
After opening it, I found the 3 gear pins were all sheared in half, and there's obvious damage around the planetary gears. I started my warranty claim on 9/6/2022 with no intention of ever being able to get it fixed by Milwaukee since I opened it myself, but I did it more-so for the purpose of writing a "nice" note to Milwaukee in the process of submitting the claim. I received a notification that the warranty claim had ben received, but nothing more. Usually, when you file a warranty claim with Milwaukee, they send you a notification that they received your initial claim. That is then followed by a UPS notification of a delivery box being sent to deliver the tool. I still have not heard anything from Milwaukee after the initial claim notification. If I do get an update, I will make sure to reply to this comment with that update.
I can't remember the last time I've hated a new tool as much as these stupid impacts. These new 2767s are TOTAL JUNK! It really PISSES me off when a company takes a tool that is known to be the best in the segment, and tries their hardest to make it cheaper by wasting time to figure out what part they can eliminate to lower production costs. If the production costs no longer align with your profitability margins, get rid of the line completely! Don't make it physically cheaper, but also raise the price! That literally will make me go to the next competitor for my next tools...which is what I had to do and went with 3 of the Dewalt DCF899 impacts.
Awesome story...really $200k at a Home Depot in 1 year sheesh. I keep hearing how everyone loves the Milwaukees...then there's little ole me that just can't put the money into one for what I need it for. I just keep using air. Maybe someday I'll get one. Till then I'll just keep making my educational useful vids and working on my own stuff...none of which makes me any money. Some of us just don't have the flair to be famous and make lots of money.
I started my warranty claim on 9/6/2022 with no intention of ever being able to get it fixed by Milwaukee since I opened it myself, but I did it more-so for.... IF THEY DENY THIS SHIT LOOK UP THE US FEDERAL LAW THEY HAVE TO REPLACE IT.
I was just about to walk out and get one. Saved me $300 just in the nick of time, Thanks!
Hey Had one at the shop which broke down removing lugs on 3500 dually. Not sure if boss will replace with same. I’m going to show him this video. Excellent video
Thank you so much for making this video, seriously, wow
Your channel is so cool, not only have you designed a way to accurately test and compare tools directly to each other, but you can also use your platform to highlight issues to bring them to manufactuers attention. Sucks that Milwaukee made this mistake but the fact that they are talking with you about the failures that you've come across and taking notes is a good sign imo. You have such a good thing going here, not just for consumers but for the manufacturers as well (at least the ones that care). Hopefully Milwaukee does the right thing to fix this and salvage their reputation they make amazing products as demonstrated by your channel.
I've been debating getting one recently but looks like I'm gonna have to wait and see how this plays out for the consumers and the company....
I'm impressed with this video. Just the facts. No hysterics. Well done.
This makes sense!
My coworker got one off of our snap on guy. Brand new. Would bust lugs but it was WAY slower than the one I had purchased in 2020.
He got his replaced and all has been well since.
Unsure if it’s an A or B model though
According to this video and others both A and B models have issues
I'm very surprised that Milwaukee accepted your information and is investigating. I work at an authorized service center and when I have found many serious issues with their tools and have tried to tell them about it, they tell me "that's the way the engineers made it" when clearly they fucked up. More and more, Milwaukee has cut corners to save a buck and charge more.
@Ryker This is why honest channels like TT are important. Companies won't change unless someone shines a big spotlight on them. It shouldn't be like that, but here we are.
I generally like Milwaukee stuff, but they're just a subsidiary of a big tool conglomerate that has enjoyed a good run. Inevitably they are going to make some mistakes eventually.
More people see and hear a yoootooob Channel .. If Milwaukie gets a bad reputation sales with Plumet
Its because the person you are talking to is assuming you are as stupid as they are and should also just trust the engineers to know what they are doing like they do.
Potential buyer vs owner
Just because they pay 'lip service' while in conversation with you, doesn't mean a serious investigation will occur at all...
Their bean counters will still have to evaluate which aspect is the greater loss computation...(changing back the design or refunding/ replacing existing failures)
They always do that first. No matter the damage to the brand...
Just think of how far removed that chain of custody is from actual users/ customers...customer loyalty is a thing of the past that they cant/won't realize until its all gone...(just look at what Sears did with their Craftsman line and where their name and viability of their corporation are these days)
I've only just recently subscribed to this channel (it really is underrated), and already TTC and all helping in the comments assisted me by dodging the H96Bs. I ordered the fancier version, the 2863-20 with one key, online through Home Depot. They messed up by sending a completely unrelated tool, so when I went in person to get a refund, I decided to settle with the 2767 (since I really don't need one key), and thankfully I saw this video during lunch the same day and made sure the serial number started with H96A. You all spared me a later headache, thank you very much. And keep killing it on this channel; full support here!
Update: (10/6/22) It's the next day after purchasing my 2767, and on the first tire of the day, the tool was hesitating and bogging down on the lugs, regardless if I was on Level 3 or Auto mode, and using a fully charged High Output XC 6.0 battery. I gotta have another trip to Home Depot today after work.
So be careful; you can still get a bad one even with the H96A serial. Still grateful for all the help though!
Hey thanks so much man
According to this video both a and b are bad
Me too. I have a brand new 2767 with s/n A sitting on my table looking at me right now. I haven't used it yet. I really had to stretch to afford this thing. Having a proprietary battery system means if I get too deep into the brand, switching costs are higher. Found this sight trying to choose a decent flex head, ratcheting wrench (Gearwrench, Williams, Duratec, WorkPro, Jaeger). Now you have scared me. I hope this thing works. I need to check to see if pre-registering the warranty is required and do that before I forget.
Thank you for putting this together.
I've started getting hesitation on a couple of my Dewalt products as well. Primarily my DCF900B. It's not terrible yet, but it's quite annoying. The speed selector appears to be the culprit. It switches between speeds between trigger presses at times now. I use it very frequently, setting 2 provides an almost perfect ~90 lb ft on mine and makes final torquing lugs to 100-120 lb ft a breeze, a few degrees on the torque wrench and it's torqued. But setting 3 has the balls. Subframe bolts, old suspension hardware, axle nuts that see far too much Michigan salt. My buddy at work just got a new 2767-20 and a new 2960-20 a few weeks ago, guess we'll have to see how they do. I'll check the serial numbers Monday.
Yipe!
I'm glad I bought mine a year and a half ago. The old model has been working fine for me, but then it leads a pampered life, only being called upon to loosen and retighten three bolts a few times a year.
Perhaps tool companies (or companies in general) need executives who care about long-term brand value? This seems like the sort of thing that can damage a company's reputation in a hurry.
Good to know that TTi/Milwaukee is spending time, effort and money to take a great design then see how cheaply they can make it and still work. Along the lines of replacing aluminum intake manifolds with plastic--they know it is worse but as long as it makes out out of warranty... This shows that actual quality, longevity and durability mean less than short term profits. Good job, Red! Can't wait to see how the cost cutter electronics fare in the real world. Now to find a company that improves things, finds problems and makes them better VS making them worse until they fail--then bumping it up a bit. The design is obviously poor so it shows they did not durability testing--at all. Good to know the bean counters are in charge at TTi... Thanks for the info and tear down TT Channel--mystery solved.
I was with you until the intake manifold part. I actually prefer the plastic manifold over the metal one: lower thermal conductivity means lower intake air temps (especially on boosted engines), much less cumbersome implementation of intake flaps /variable runners, cheaper & easier to replace etc.
Just because some car makers (looking at GM & Chrysler) cannot design it right and/or spec the right materials doesn't mean the idea itself is bad.
I don't like plastic manifolds either, but I do recognise you can make designs in plastic that simply wouldn't be viable in a cast aluminum design, either due to casting process limitations or very high expense. Most all plastic manifolds are made from two or more parts that are ultrasonically welded together, giving way more flexibility in the design of internal runners or incorporating variable length tuning mechanisms, and you end up with a lighter component.
There's too much competition right now for them to risk their brand, woeful dumb move by TTI; I've got 2 different battery brands already, do I second guess every Milwaukee tool I might think of buying now?
makita,,not run by tti..
Thanks for the video. I’ve always wanted one now I know to look for the a model
Your testing and examinations are great!
How could a company change a tool like this and not know how bad this change is!
Send me one and I'll give it some use and show you it's weak spots and issues!
They’re inducing a single shear point on those pins as opposed to the captured pins in the planetary assembly on the A model that has two shear points, this effectively halves the strength of the connection and if this isn’t properly accounted for in the redesign ( it wasn’t ) then you’re going to break stuff. The original design probably didn’t have much in the way of factor of safety in the parts so I’m not surprised that when they halve the ability for it to hold torque that they break quickly
This right here 👆
Having those pins in single shear is calling for failure. Even if they dont fail the removal of the bearing will definitely decrease it's expected life spand.
Well put. I'm a drafting student hoping to work for Milwaukee Tool in the summer of 2023 and it's cool seeing the exact types of situations we're running shear calculations on in class come up like this. Milwaukee Tool has had crazy growth recently and has been having some trouble with the rapid expansion of their workforce, even to the point that they had to institute a hiring freeze a few months ago. A few alumni from my school were expecting job offers and didn't get them immediately following their internships because of the freeze. Regardless, after getting the opportunity to tour their new facilities and talk with some of their engineers it seems like a great workplace. Hopefully these issues are a one-time issue or a short-lived phase.
This is the most simple way of putting it. Well said.
It's worse than that. By removing the second holding point on the pin it is allowing for wobble to happen. The bearing is not there to keep the shaft straight. Now the impact shocks can travel back into the gears and cock them at an angle. Bending the pins and letting the gears bind against the washers. This binding is what I suspect shears the pins so quickly.
It should be very obvious to almost anyone that if the design is changed to only support the pinion pin at one end, the size of the pin would need to be increased significantly as well as the base that it is mounted in would also need to be strengthened. I wonder why they changed the design in the first place. There was a story that an engineer told Henry Ford that they could save money by using smaller studs and nuts to hold the wheels on. Ford supposedly had a bolt of the size recommended by the engineer placed in a vise and Ford pulled on the wrench tightening the nut until the bolt broke. The engineer told him he was applying more torque than was required. Ford asked the engineer how much torque he thought the owners would apply.
Unfortunately this is becoming the norm today. Produce a good product, get a loyal customer base. Now squeeze the out maximum profit by lowering quality and building in planned obsolescence.
These "value management" engineers should be fired if for nothing else their planned obsolescence did not even pass the warranty period.
Thank you for the effort you put into this video.
Stay well, Joe Z
They should be sent to prison for wasting the planet's resources and causing unnecessary pollution.
Fire the people that tell them to do the job or the problem will just start again.
There should be no excuse for selling stuff designed to go wrong
Most of the consumer market is like this and the waste is terrible. The EU is trying to overcome this by making it law that spare parts are available for consumer goods and that they are designed to be repairable.
They've been dumbing down the population so that they just keep buying new stuff as soon as a bulb blows
@@mb106429 It amazes me every time I go to the dump to dispose of my house hold waste, that cannot be composited, what I fine people just dump instead of fixing. Sometimes there are tools, lawnmowers etc that need nothing but a new owner, why not give these away. Resources are finite.
It's one thing when it's a cordless drill. But a WHOLE OTHER THING when it's an aircraft! I'm looking at 👀YOU 👀Boeing!
(Jack Welch & GE started this madness and we're paying a steep price for it today.)
Thanks for this my company just bought 200 sets of Dewalt in the east coast alone.
Thanks to this review, I just ordered an A model instead. You just saved me a big future headache and $$$.
Milwaukee needs to do a very public recall and makes this right or they will lose many customers for years to come.
But they won’t though. Watch them quietly act like nothing is wrong. Jmo
This is why I love this channel. A genuine concern for the community. Thank you, TTC!
this is an incredible piece of tool journalism, well done
Good lookin' out and use of your platform. Thank you.
Been using a Dewalt impact driver professionally for years. Never breaks down, is a pleasure to use and I’ll be sticking with dewalt and Makita tools. Wouldn’t risk any Milwaukee after watching this.
Yes, Makita really does make quality stuff.
I love this channel. You guys always tell it like it is. No BS.
And to think, if they did just a tiny bit larger or stronger parts in the redesign, it might of lasted long enough to make it go undetected. You know, instead of them breaking on first use, they break right after your warranty expires.
The updated B version weighs in at around 2639 g (5.818 lbs) while the A version weighs in at around 2714 g (5.983 lbs), an indication that the added weight in the A version is due to the extra (and essential) ball-bearing.
I'm so grateful youtube suggested this particular video. I had already ordered the tool but not yet taken it into use and the documentation schematics for the serial number showed it was the updated version without the ball-bearing. So I quickly ordered the "One-Key" version which I received today. I was took the opportunity to weigh both versions, and the extra weight of the A version confirms it includes the lovely ball-bearing.