I had the same issue. I tried this as per a posted response below and it worked perfectly. Remove battery; Press every button in sequence three times (1,1,1,2,2,2,3,3...etc); Replace battery; Kepad function was perfectly restored.
After taking the battery out try just pressing one of the buttons that still beeps. Then replace the battery. Works for me every time....maybe will save you from carpel tunnel😉
Tried taking out the battery, pushing each buttons twice including special characters, waited a few minutes, then all of the buttons didn’t work. About to give up and then decided to take out the battery again, press each button three times each including special characters, waited a few minutes, and it worked! Thank you, thank you! Be patient if it didn’t work the first time : )
Thx Brian , I know it's been 2 years since this post, but you saved me . Remove battery; Press every button in sequence three times (1,1,1,2,2,2,3,3...etc); Replace battery; Kepad function was perfectly restored. thx alot man !
I had the exact same trouble. I called their tech support and got help right away. Real nice guy, wish I had his name to pass on. He had me remove the battery, press each number twice starting with the number one to include the special characters, then wait 2 minutes. That resolved the problem.
I had the 1 and 5 not working in my keypad. I was in a total panic. Luckily the info you passed worked perfectly. I need to write this down. Thanks for the timely information.
My keypad EXACT same issue, top half quit working. I talked to someone there, they sent a new keypad, and I installed it. The big problem then happened. After installing the keypad I tested it with the door open, twice. Then with door closed, worked fine. Then put door panel back on the rear of the door... then the door no longer worked, could not get the bolts to disengage. It was stuck, including using the key. Had to have a safe company drill into my door, $175 in cost an 1/2" hole in my door. Turns out the screws that hold the back panel on are slightly too long, and the screw hit the vertical bar that the 3 bolts are attached to, so the mechanism could not move. If you end up replacing the keypad and take the door panel off, to replace the inner "motherboard" be SURE to test the door lock mechanism with the back panel attached WITH THE DOOR OPEN, to verify the screws holding the back panel in place are NOT interfering with the locking mechanism.
Not all heros wear capes! Its works, pull the battery and hit one of the keys that works. You basically have to hit each button a couple times so you suck all the power out of the keypad. This also worked on a lap top i had years ago. Couldnt get it to boot up. Pulled the battery amd held the power button for 15 seconds, it worked good after that.
I have a Winchester keypad lock safe and the top two rows aren't working either and I don't have a key option just the keypad so I'm panicking trying to figure out what to do
Take the keypad off, remove the battery, press some keys until you hear a beep (even though battery is out), replace the battery. This works for me every time and I know that I just have to press the "0" key with battery out.
Thank you very much that totally helped me to know that somebody else had the same problem just as many years of owning it and I did the same thing new battery nada
Anyone have a clue how to remove the door on the stack on safe? I watched another video on this channel about door removal, but it didn’t show how the door was actually removed. It showed removing the plugs on the hinges, but not the pins or whatever holds the door on. Thanks for any help as I need to move my safe.
Same exact thing... top buttons quit working. Took dial off, battery out and pushed buttons 3 times each in order..battery back in and dial back on...bingo..works fine...wth... thank you
James Gallegos after attempting to contact stack on they were not very receptive to helping. I found an FAQ on their site that specifically addressed this issue. Long story short, I popped off the keypad and replaced the battery. That did not fix the issue. I was able to find my emergency key. I unlocked the safe and left it unlocked for a while. I went back a couple days later and the keypad mysteriously started working again. I have not had the problem since. I’m not sure if it was somehow reset with my using the key or leaving the door opened. Still a mystery.
Vance. Don’t know if this will help, but try it. I have my safe for almost twenty years and recently some numbers quit working. I too was told to disconnect the battery, then push each number five times, ( 11111,22222, etc. Inc. the zero. Then replace the battery. It worked and lock works great again. Apparently it Is static electricity that builds in pad due to humidity, floor material like carpet, etc. good luck
This happened to me since new. I take the battery out, press one to the buttons that still beeped (it beeps even though the battery is out), replace the battery and all is good again for whoever knows how long. Sometimes it lasts weeks, sometimes days????
Buttons were working. Enter code and it would not unlock. Used key to open it and was going to change pass code but not the keypad not responding. Changed battery and still nothing
@@jaredpassey9565 it basically resolved itself I used the key for about 2 to 3 days and just held the button in on the inside of the door and reprogram the code been working great ever since
@@djkelsey Life saver! Thank you. All our money and bang-bangs are in there and I was afraid I was going to have to cut the hinges off. Thanks again!!!
I had the same issue. I tried this as per a posted response below and it worked perfectly. Remove battery; Press every button in sequence three times (1,1,1,2,2,2,3,3...etc); Replace battery; Kepad function was perfectly restored.
After taking the battery out try just pressing one of the buttons that still beeps. Then replace the battery. Works for me every time....maybe will save you from carpel tunnel😉
Tried taking out the battery, pushing each buttons twice including special characters, waited a few minutes, then all of the buttons didn’t work. About to give up and then decided to take out the battery again, press each button three times each including special characters, waited a few minutes, and it worked! Thank you, thank you! Be patient if it didn’t work the first time : )
Thx Brian , I know it's been 2 years since this post, but you saved me . Remove battery; Press every button in sequence three times (1,1,1,2,2,2,3,3...etc); Replace battery; Kepad function was perfectly restored. thx alot man !
Thank you, thank you, exact same problem, but I did each button only twice and it worked.
I had the exact same trouble. I called their tech support and got help right away. Real nice guy, wish I had his name to pass on. He had me remove the battery, press each number twice starting with the number one to include the special characters, then wait 2 minutes. That resolved the problem.
thank you, it worked for me
That just worked for me also. Thank you.
Holy crap thank you!
thank you for saving me from dealing with customer service to get this figured out!
I had the 1 and 5 not working in my keypad. I was in a total panic. Luckily the info you passed worked perfectly. I need to write this down. Thanks for the timely information.
My keypad EXACT same issue, top half quit working. I talked to someone there, they sent a new keypad, and I installed it. The big problem then happened. After installing the keypad I tested it with the door open, twice. Then with door closed, worked fine. Then put door panel back on the rear of the door... then the door no longer worked, could not get the bolts to disengage. It was stuck, including using the key. Had to have a safe company drill into my door, $175 in cost an 1/2" hole in my door. Turns out the screws that hold the back panel on are slightly too long, and the screw hit the vertical bar that the 3 bolts are attached to, so the mechanism could not move. If you end up replacing the keypad and take the door panel off, to replace the inner "motherboard" be SURE to test the door lock mechanism with the back panel attached WITH THE DOOR OPEN, to verify the screws holding the back panel in place are NOT interfering with the locking mechanism.
Sounds similar to my issue so I'll check that but mine opens with the key🤔
Not all heros wear capes! Its works, pull the battery and hit one of the keys that works. You basically have to hit each button a couple times so you suck all the power out of the keypad. This also worked on a lap top i had years ago. Couldnt get it to boot up. Pulled the battery amd held the power button for 15 seconds, it worked good after that.
Thx! Good to know! I've had mine for about 12 years with no problems...yet. But if/when, this will be useful.
Thank you the recycling of the numbers worked!
I have a Winchester keypad lock safe and the top two rows aren't working either and I don't have a key option just the keypad so I'm panicking trying to figure out what to do
Ever fix this issue? Mine is doing the same thing. Intermittently the buttons stop working then start working again.
Take the keypad off, remove the battery, press some keys until you hear a beep (even though battery is out), replace the battery. This works for me every time and I know that I just have to press the "0" key with battery out.
@@djkelsey I am going to have to try this when I get home. Thanks.
Thank you very much that totally helped me to know that somebody else had the same problem just as many years of owning it and I did the same thing new battery nada
Great call on the 11,22 etc.- worked!
I’m having the exact same issue. Dead keypad, key won’t open it.... no response from stack on. And I’m moving....
Anyone have a clue how to remove the door on the stack on safe? I watched another video on this channel about door removal, but it didn’t show how the door was actually removed. It showed removing the plugs on the hinges, but not the pins or whatever holds the door on. Thanks for any help as I need to move my safe.
Same exact thing... top buttons quit working. Took dial off, battery out and pushed buttons 3 times each in order..battery back in and dial back on...bingo..works fine...wth... thank you
I'm sure I won't get a response either but mine won't open even when I put in the correct code. The code reset isn't working & it's not the battery🤔
It worked, thank you!
Just had the same problem with my own Stack On with the top buttons not working.
Did your keypad keep failing or did it not happen again?
James Gallegos after attempting to contact stack on they were not very receptive to helping. I found an FAQ on their site that specifically addressed this issue. Long story short, I popped off the keypad and replaced the battery. That did not fix the issue. I was able to find my emergency key. I unlocked the safe and left it unlocked for a while. I went back a couple days later and the keypad mysteriously started working again. I have not had the problem since. I’m not sure if it was somehow reset with my using the key or leaving the door opened. Still a mystery.
@@HowlingFarms Thanks for the update, mines just did the same thing yesterday, here's to hoping it just resolves like yours did.
See my response above.
my last row 3.6.9 # not working. tried all the suggestions on here and still nothing. Don't know where the key is either.
Vance. Don’t know if this will help, but try it. I have my safe for almost twenty years and recently some numbers quit working. I too was told to disconnect the battery, then push each number five times, ( 11111,22222, etc. Inc. the zero. Then replace the battery. It worked and lock works great again. Apparently it Is static electricity that builds in pad due to humidity, floor material like carpet, etc. good luck
Same issue working on it now can’t figure it out. No help yet from stack on
I have been experiencing the same thing still have not found a way to fix it, i just unplug it and replug it after a few hours.
Take the battery out, mash a key that still beeps, put battery back.....works for me every time.
This happened to me since new. I take the battery out, press one to the buttons that still beeped (it beeps even though the battery is out), replace the battery and all is good again for whoever knows how long. Sometimes it lasts weeks, sometimes days????
Buttons were working. Enter code and it would not unlock. Used key to open it and was going to change pass code but not the keypad not responding. Changed battery and still nothing
I have the same issue, did you find a solution? Buttons work fine but I can't program it.
Ever since I changed the battery no luck
@@jaredpassey9565 it basically resolved itself I used the key for about 2 to 3 days and just held the button in on the inside of the door and reprogram the code been working great ever since
This just happened to me today, first two rows still aren't working. Their phone number said not in service, hopefully it clears up on its own
Take the battery out, mash a key that still beeps, put battery back.....works for me every time.
@@djkelsey GENIUS!!!
@@djkelsey Life saver! Thank you. All our money and bang-bangs are in there and I was afraid I was going to have to cut the hinges off. Thanks again!!!
How do you get to the hey hole
I got a new keypad from them and it’s even worse than the old one.
I have same problem, and follow Rick Falls: press each keys twice then problem solved