1. Turn on the machine (wait until all buttons are solid). 2. To enter descaling mode, press the Hot water + Espresso + Lungo buttons for 5 seconds. 3. Fill the water tank halfway with clean water and add a little descaling liquid. 4. Press the Hot water button to start descaling. 5. After emptying the first 500ml, fill the water tank and press the Hot water button to continue descaling. 6. When finished (water tank is empty), repeat step 5. 7. When finished, the machine will automatically turn off all LEDs and return to normal mode. Note) If the water tank is empty during descaling, the machine will automatically stop and switch to the next mode. Hope this helps...
Jesus Christ. Thank you this. The video is completely useless when they neglect to mention that you must hit the hot water button to start. I’ve been watching this thing for 15 minutes do nothing and wonder what I missed in the video only to find the answer from a comment.
Rarely have I seen such a bad video tutorial. You have to press all three buttons, but to start you have to press hot water. This ruined a dose of decalcifying liquid for me. Instead of one video per coffee machine, just put them all together and we can jump to the one we own…
Guys, if the machine is still blinking that means the SECOND descaling process is not yet finished. Add more water then press the hot water button and once it is done the machine will indeed turn off AUTOMATICALLY. The machine is now ready to use. ENJOY!
Press the three buttons of espresso longo water at the same time for 5 seconds. Use both hands. Then all five buttons flicker. That is the descaling mode. Then press the water button.
I don't understand if after the first descaling I should stop it manually or it does stop when there is no more water, because last time water was finished but the machine was still descaling
Poorly described and what to do if lamp is still blinking? Why the are not having simple button for descalibg? Pressing 3 buttons and what if machine does not go in descalibg mode?
I have this machine. It has been stuck in descaling mode since Monday. I emptied almost 4 liters of bottled water into it, and it's still in descaling mode. I tried the two button lungo and espresso combination. It doesn't work. Why do I have to play piano on my capsule machine? How do I get it out? I am highly annoyed now. Please assist.
Nespresso machines are so frustrating. I can't have my morning coffee now because the machine keeps turning off during the descale and won't work. So now it's just sitting in the sink with the scaling liquid in it and it won't do the cycle. Buying a different brand next time, for sure. Thanks Nescafe!
Hello! Sorry to hear about this. We would be glad to assist you as soon as possible if you shared your country of residence with us. Thanks in advance.
Such a poorly choreographed video. The overly slow pace of the instructions is full of unnecessary delays and details that get in the way of just getting on with descaling. Also, never even mentioned that the descaling process is not constant. Horrible instructions.
Hi Jodie, our apologies about that. We recommend contacting the region on where the machine was purchased, so they can offer further assistance with their Technical Team. You can view the list of countries here- nespres.so/a/po68zf Thank you.
Hallo Daniel, unsere Videos lassen wir seit einiger Zeit für den International gebrauch auf Englisch produzieren. Einen deutschen Untertitel lassen wir gerade einspielen. Schaue die Tage gerne nochmal vorbei. Viele Grüße Dein Team von Nespresso Deutschland
Hi Joke, bedankt voor je feedback. We geven het door aan de afdeling die erover gaat. Op nespres.so/a/m9qq37 vind je de Nederlandse handleiding. Vriendelijke groet, Nespresso
1. Turn on the machine (wait until all buttons are solid).
2. To enter descaling mode, press the Hot water + Espresso + Lungo buttons for 5 seconds.
3. Fill the water tank halfway with clean water and add a little descaling liquid.
4. Press the Hot water button to start descaling.
5. After emptying the first 500ml, fill the water tank and press the Hot water button to continue descaling.
6. When finished (water tank is empty), repeat step 5.
7. When finished, the machine will automatically turn off all LEDs and return to normal mode.
Note) If the water tank is empty during descaling, the machine will automatically stop and switch to the next mode.
Hope this helps...
Thank you!
Jesus Christ. Thank you this. The video is completely useless when they neglect to mention that you must hit the hot water button to start. I’ve been watching this thing for 15 minutes do nothing and wonder what I missed in the video only to find the answer from a comment.
Finally a clear way to explain the process! Thanks so much for this!
Thank you a lot! The video is completely wrong, your comment saved me! :)
Rarely have I seen such a bad video tutorial.
You have to press all three buttons, but to start you have to press hot water. This ruined a dose of decalcifying liquid for me. Instead of one video per coffee machine, just put them all together and we can jump to the one we own…
Guys, if the machine is still blinking that means the SECOND descaling process is not yet finished. Add more water then press the hot water button and once it is done the machine will indeed turn off AUTOMATICALLY. The machine is now ready to use. ENJOY!
This comment should be added into official manual . Your save my day bro
Very clear explanation 👍🏼 Thanks
🤝 💫
Press the three buttons of espresso longo water at the same time for 5 seconds. Use both hands. Then all five buttons flicker. That is the descaling mode. Then press the water button.
I don't understand if after the first descaling I should stop it manually or it does stop when there is no more water, because last time water was finished but the machine was still descaling
Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you? 🙂
The water button must be pressed after the three buttons for >5s to actually start the descaling process.
Entering and exiting descaling mode do not work as described.
Please give us a call to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
Descaling light does not turn off automatically after the second rinse cycle. A very disappointed 10-plus year customer. Time for a change perhaps?
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?
@@nespresso U.S.A.
My machine stops giving water every few sconds and i need to press the hot water button every time again and again
Mine does this too. Super annoying.
1:11 for buttons to be pressed
Poorly described and what to do if lamp is still blinking? Why the are not having simple button for descalibg? Pressing 3 buttons and what if machine does not go in descalibg mode?
Hello. Please let us know where you are contacting us from, so we could further assist you.
Press the three buttons hard using both index fingers and middle fingers.
Press the three buttons hard using both index fingers and middle fingers.
I have this machine. It has been stuck in descaling mode since Monday. I emptied almost 4 liters of bottled water into it, and it's still in descaling mode.
I tried the two button lungo and espresso combination. It doesn't work. Why do I have to play piano on my capsule machine?
How do I get it out?
I am highly annoyed now. Please assist.
Press the three buttons hard using both index fingers and middle fingers.
Nespresso machines are so frustrating. I can't have my morning coffee now because the machine keeps turning off during the descale and won't work. So now it's just sitting in the sink with the scaling liquid in it and it won't do the cycle. Buying a different brand next time, for sure. Thanks Nescafe!
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?
How do I exit descaling mode after it's done?
Everithing worked fine! Thank you
😊
Hey, after I press the 3 button and still blink until infinite. I tried to press lungo and expresso for 5 sec and go in some mode immediately
Hello! Sorry to hear about this. We would be glad to assist you as soon as possible if you shared your country of residence with us. Thanks in advance.
@@nespresso I'm in Hong Kong
@@nespresso but the orange light is still blinking
my machine makes a red light, not an orange color. What happen?
Hi! We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
Such a poorly choreographed video. The overly slow pace of the instructions is full of unnecessary delays and details that get in the way of just getting on with descaling. Also, never even mentioned that the descaling process is not constant. Horrible instructions.
We appreciate your feedback. Should you need any assistance with descaling your Citiz, give us a call at the customer service number on our website.
Totally agreed! They only get to the point after half of the video
And the instruction not even work
Mine stuck in descaling mode, but I'm in UK and machine is European, so UK service could not help. What else can I try? Thanks
@nespresso ?
Hi Jodie, our apologies about that. We recommend contacting the region on where the machine was purchased, so they can offer further assistance with their Technical Team. You can view the list of countries here- nespres.so/a/po68zf Thank you.
Mi máquina tiene encendido el led naranja fijo que problema puede ser?
Hello! Could you please tell us your country of residence, so we could assist you?
México
Warum kein Video auf Deutsch für Citiz Platinum C Titan
Hallo Daniel,
unsere Videos lassen wir seit einiger Zeit für den International gebrauch auf Englisch produzieren.
Einen deutschen Untertitel lassen wir gerade einspielen. Schaue die Tage gerne nochmal vorbei.
Viele Grüße
Dein Team von Nespresso Deutschland
@@nespresso danke.
Français
Francaissvp
Naar Nederlands vertalen
Hi Joke, bedankt voor je feedback. We geven het door aan de afdeling die erover gaat.
Op nespres.so/a/m9qq37 vind je de Nederlandse handleiding.
Vriendelijke groet,
Nespresso