Rockshox Reverb // Dropper Post Review, The Dreaded Squish and Sag, and How to Fix It
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- Опубліковано 29 сер 2024
- The Rockshox Reverb dropper post on my Santa Cruz Hightower has the dreaded squish and sag. How do you service this post and fix it?! How much does a full dropper post rebuild cost and what do I plan on doing about it?
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The same dropper came on my 2020 Hightower. Four years and many miles later I have had absolutely no issues.
Hi Gif Zafred. Rockshox here. This is actually a free unique suspension upgrade. All courtesy of Rockshox. Enjoy. And have fun on the trails
I have a reverb myself, i love the feel of that hydraulic lever(which doesnt make life fun when disassembling). When the post was under warranty the previos owner sent it in for a rebuild for free! I think you should be able to do that too...
Nevertheless about a year later it had the plague again, this time i did the rebuild myself. I just followed a video from "Butter Suspension on yt. (you only need some basic tools and like three special tools and oil for like 50 bucks maximum) Squish never came back again...NEVER pay for suspension rebuilds, the tools are much cheaper than a shop doing it.
I'm actually processing the warranty with my local shop right now. Sounds like it will go through! I agree with doing your own service, but these posts shouldn't be failing at this rate! Having to rebuild a pretty new post is really annoying (whether I do it myself or send it in). Thanks for watching and for the comment!
I feel you bro. I used to have a Stealth Reverb with a 1x lever upgrade and a Connectamajig that is suppose to last 3 disconnects before a rebleed. First disconnect and it went squishy and very slow to extend. End up, I rebleed anyways. It was ok for a while but when I went for a bike holiday trip to Australia during the winter, the thing won’t extend at all. I read an article somewhere that the cold temp can affect the Reverb mineral oil’s viscosity and will tend to fail. I live in a tropical country by the way. I went back home to a warmer climate and lo and behold, the Reverb worked fine. I had 2 options, sell it dirt cheap or throw it in the trash. I still managed to sell it at a fraction of its original price. I recommend a Oneup V2. Very reliable at any weather conditions.
yep the oneup is a great post. I got a PNW which is similar. Sorry to hear about your the issues you had. Not uncommon though unfortunately. Thanks for watching
I completely feel you! My 2020 Devinci Troy was spec'd with the same thing... after a year, I paid the money to ship it and rebuild it. Now another year later, I'm back in the same place. One Up dropper post, here I come.
Before you do that try this ua-cam.com/video/ttWyjHPf02E/v-deo.html
I know what a pain! I got a PNW but the Oneup is a great option too!
I bought a Santa Cruz Tallboy. Had to bring the post in 3 times while under warranty for the same issue.
All I did today was adjust the post 1/4" and now a 3" squish. SRAM hydraulics suck.. I've had issues with their squishy brakes for 15 years.
I can't agree more with your position on this!
Same on my Megatower. Do better Santa Cruz, do better
You should get a PNW dropper post and lever. Super reliable, easy to work on, and lifetime warranty. That’s what I’m going to get when my Reverb poops out on me. I just bought a new Santa Cruz as well. I will say the hydraulic lever feels way better than any mechanical one I’ve ever used, but for a slightly better feel I think I’d rather just have reliability.
I came here to say this. 3 Reverbs, all worked good until they didn’t. The cost of a PNW Loam isn’t much more than the cost of a Reverb service for those who don’t do it at home, which is still a hassle. Two PNW’s on two different bikes and couldn’t be happier. Cable actuated and needs minimal servicing (anyone can do it at home!), never gets slow in cold weather, no squish, lever is buttery smooth. Just in case anyone is considering the switch.
Yep! check out my next video. That's exactly what I did! The PNW is going strong. Super simple and reliable. Love it. Thanks for watching!
Absolutely Jeremy that's exactly what I did. My newest video posted is on the PNW post I got. It's fantastic. No hassle at all. And you nailed it, my bike shop said just buy the PNW over spending about the same money on a Reverb full rebuild from SRAM.
got the same problem on my 2017 nomad cc, after months of fighting this issue, i gave up and i put a solid seatpost on my bike...the solid one will not surely be spongey as the reverb... i'm looking for a mechanic cableless one, i think is the easyest option for my use
thank you for this video man!
Thanks for watching Matt! Check out the video after this one and you'll see which mechanical post I chose. I love it and it's much simpler with no issues the Reverb has.
@@GifZafred i'll surely do!
Thank you for making this video. Since the beginning, I have been fighting my rockshock reverb on my 2020 Hightower C S. The post was sent to SRAM twice! The first service didn't fix anything. REI actually paid for my second full service (super nice), but it has failed after 6 months. The post failed to go down, and I nearly hit a tree, which could have been a lawsuit. This post has ruined multiple rides, so I'm considering the one-up or bikeyolk. Don't be surprised if the post fails within a year after service.
Wow, Ryan that's crazy. I didn't have quite the experience you did. I would sell it and get a mechanical post. Check out my next video on the PNW Loam Post. Get that or the OneUp post that you mentioned. I think the bikeyolk is still hydraulic which is unnecessary in my opinion. Thanks for watching and commenting!
@@GifZafred I'll check the loam post! Yes, the bikyolk is hydraulic, but it can be bled internally without tools. Mechanical might be the way to go, and much less expensive!
Same here $800 down the drain after no more than 3 months right now completely stuck and it has a sag better than my suspension 😂
LOL! I know it's terrible. Check out my next video on the PNW post. It's been great.
I put a Reverb C1 on a new build last year. The squish started Withins the first few rides. And using the air bleed tool does rectify it for maybe a couple of rides then it returns. And dismantling and resetting the seat each time is a pain. Eventually decided to return the item before the warranty runs out. My other bikes have the Brand-X dropper posts fitted, a third of the price and reliable and I’ve ordered another for this bike.
SRAM need to get a grip of this, as it damages the brand. I don’t know anyone with a Reverb who hasn’t got this issue.
Totally agree. I don't understand why SRAM doesn't fix this. They are a huge company and have the resources. Thanks for the comment!
Or spend $50 for the rebuild kit. The “issue” is that air passes into the wrong area BECAUSE it needs to be serviced.
it was freshly serviced and stopped working a couple months after. service isn't the issue. it's the design of this post.
Those rock shox posts just suck. There is lots of videos of them failing on youtube, but no one fixing them.. lol
Bonus to the rock shox, it's rebuildable. Cartridge ones are not. But SRAM will keep selling a broken product. Just like SRAM brakes, DOT fluid that leaks everywhere. With the Dropper it's the AIR/Oil seperation peice that has been redesigned 4 times. The brakes it's the levers that have not been redesigned much since the Juicy's , but still suffer from the same problems of stuck pistons. If OEM companies choose these parts, tell your dealer you cannot choose these companies.
totally agree. when is it enough?! These companies need to fix this stuff. thanks for the comment!
FYI: The hydraulic lever on the Reverb has nothing to do with this issue. The lever just pushes a button.
I don't think I said it was. I just think a hydraulic lever is unnecessary and overly complicated vs. a cable.
I hear you , Rock shox really need to get on top of this issue or just take it off the menu. ive recently brought a megatower had it for 5 weeks and absolutely love it however I’ve just been out to chatel for the last week and my dropper post went swishy, I took it to one of the mechanics in town and they immediately new what the problem was but would have to order the bits in which would take a few days. I’m going to get it sorted under warranty but now it means I won’t be able to ride for at least a couple of weeks and it’s already cut my holiday short . So I’m definitely going to get rid and get something more reliable. Santa Cruz should definitely go else where for dropper posts it’s not good enough
I love people like you- I've bought a number of droppers and have them on my bikes and gave some to friends. Its an easy fix with minimal tools that takes 35-45 minutes. I figure the engineer in you is suffocating if you didn't even have the curiosity to try take it apart and fix it.
And guess what, the squish has zero to do with how it is actuated, the two systems are completely isolated from each other.
When these do fail, at least they can be fixed rather than the sealed cartridge units that have to be completely replaced.
Great to see you post! Watched and listened to your stuff for years! After years with my old specialized commander post it might be time to upgrade. The mechanical posts seem like the best option over a Sram post. Thanks for the info!
Thanks so much for watching all these years! I really appreciate it. Yes, I think the mechanical posts are the way to go. Hydraulics just introduce unnecessary complications.
You have this so perfectly, I literally have this same problem on my 5010c Santa Cruz, so disappointing. The bike is amazing the seat it my only problem
I agree. I Just bought my hightower 5 months ago and i just got bak from a ride 5/8/22 and noticed the squish on my reverb 175. I youtubed it and thats y im watching ur video lol
Yep...see if your local shop will send it back on warranty. You can do the vent valve procedure but it doesn't last long. I suggest a new mechanical post. See my next video! Thanks for watching and commenting Chad!
+1 on this. Reverb acting up after 6 months on my extremely expensive Hightower. Think I'll just make the switch to Oneup now before it breaks my heart 😢
Thanks for the information and insight. Best video on this topic. I shall start shopping as well 😂
Yep! check out my video on the PNW post. It's been great.
This is very frustrating, I'm waiting for the new Megatover 2 and unfortunately it will be fitted with a Reverb telescopic seatpost, I hope it lasts at least a year.
Then I will buy OneUP v2.
I fully agree with your opinion that a company like santa cruz should not put products on their bikes that everyone has known for a long time that don't work!!
Yep no reason for it. The smaller bike brands have gone away from Reverb and OEM spec other brands.
Same for my Nomad 5. After few rides start squshee. Bought the tool reset and on first ride failed. Reset on the track and 10min later same again. Will contact shop where I bought the bike and will see what they will say. Enoying
Thanks to a previous commenter on this, if it's less than 2 years old, SRAM will cover it under warranty. Take it to your shop and have them process the warranty with SRAM. Regardless, these posts shouldn't be failing at this rate!!
My Reverb Stealth is from around 2014 and it's still going strong. Have you even done the basic 50 hour service? It's easier than changing the oil in a car.
Rebuild doesn't do it. It's a failure of the internal system. And yes, this had the 50 hour service. Thanks for watching!
My new 5010 hasn’t arrived yet but comes with one of these. I’ll be using the warranty department or swapping to mechanical, like my other bikes. WTH SC?
I have a brand new Tallboy V5 and the squish started already after 10 rides of 2 hours, these are just rubbish. Fully agree with your conclusions that SC should not outdit their bikes with these :-/
My post has gotten completely stuck in the full up position twice now after only two years. I just had it serviced 6 months ago... it was working fine...then it wasn't. I'm like, what happened to you in my garage?
Yep same for me. Best option is to cut your losses and get a different post.
Same happened to me. Time for a new dropper
thanks for this - just saved me from buying one - that would annoy me so bad.. especially after forking out so much $$ . Some things are better manual it seems
I really don't know how they keep selling these things. My bike shop says other brands are much better. Mine failed after about 30 cycles.
yep, they are terrible. Clearly they have a bad reputation for not working...
great review. fully agree. this post sucks! I have an old mech dropper for 6 years on another bike and never an issue.
shame on Santa Cruz.
Dropper posts are more trouble than they are worth. Same thing happening to mine. Finding out the rock shox dropper posts suck.
I just bought a new regular seat post for 10 bucks.
rock shock has 2 year warrany on their components. if this is 1 - 1,5 year dropper post why not to contact Sram and get that fixed?
They fixed mine for free.
How did I not know this?! My bike shop didn't tell me either! I took the post to my shop yesterday and they are going to contact Sram about a warranty! Thanks so much for this comment Kalina!!!
Just to clarify, this issue doesn’t get solved by doing a full bleed?
nope. a full bleed on the lever side won't help with any sort of squish. it's a separate system.
They must fix their engineer to fix this problem ever)
That's a fact. And I'm an engineer!
Did you try bleeding it?
That won't help. The lever hydraulic system is different from the post.
Just buy the rebuild kit and do it yourself. It's easy.
I agree total rip off…I have had two Santa Cruz now, and both (reverb) droppers failed…. such a miss match ! Santa Cruz - sort it out !😢 your bikes are amazing but you cheap out on us loyal customers :(
Try this hack, worked for me 👍 ua-cam.com/video/ttWyjHPf02E/v-deo.html
Yep. They need to stop spec'ing multi thousand dollar bikes with reverb trash. Such a shame.
This sucks! Why @santacruz bicycle?!?
I know right?
"shram" :D
Yes santa cruz sucks i have 2 bikes with the same problem
Watch this video, it fixed my reverb ua-cam.com/video/ttWyjHPf02E/v-deo.html
Yep. They need to stop spec'ing multi thousand dollar bikes with garbage reverb posts.
Where is the fix buddy?? Waste of my time!!
buy a new post.
@@GifZafred legend! Thanks for your help!
Had 2 reverbs, first one was 1st gen. I had to bleed it once or twice a month. Got a brand new one recntly and its already doing this, total nonsnse, best one ive ever had was the one up v2.