UPDATE! Apple Silicon = An error occurred failed to personalize when Installing Big Sur!
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- Опубліковано 3 сер 2024
- UPDATE! Apple just released a new support document that talks about the problem and provides two different fixes!
support.apple.com/en-us/HT211983
UPDATED NEW STEPS!
Step 1 - create a macOS Big Sur Full installer usb!
• Create a bootable macO...
Boot your Apple Silicon Mac to that USB drive then erase and reinstall Big Sur.
Step 2 - Use resetpassword macOS recovery to trigger "Erase my Mac" function to reinstall macOS.
If you try to reinstall macOS on your new M1 Apple Silicon Mac that still has the factory build of macOS 11.0 (20A2411) you will get an error. An error occurred preparing the update. failed to personalize the software update. Please try again. The issue requires a 2nd Mac to fix! When the macOS is reinstalling the Mac will attempt to personalize the version that is being installed. You will get this error.
Main Article
mrmacintosh.com/reinstalling-...
New Article How to reinstall macOS on your Apple Silicon Mac
mrmacintosh.com/how-to-reinstall-macos-on-your-apple-silicon-mac-everything-you-need-to-know/
An error occurred preparing the update. failed to personalize the software update. Please try again.
This specific version of macOS Big Sur 11.0 (20A2411)
The version shipped with brand new M1 Macs looks to be
Apple Silicon Mac Mini
Apple Silicon MacBook Air
Apple Silicon MacBook Pro 13"
macOS Big Sur 11.0 (20A2411)
Looking at macOS Big Sur’s build timeline, it seems that this build falls in around macOS Big Sur 11.0 Beta 10.
Big Sur 11 Beta 11.0.1 (20B5012d) Beta 1 - 10/28/20
macOS Big Sur 11.0 (20A2411) = Apple Silicon Factory Shipping version
Big Sur 11 Beta 10 (20A5395g) - 10/14/20
The issue seems to be only related to this specific build version. No reports of this happening after updating to macOS Big Sur 11.0.1 (20B29)
Links
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Mac Transition to Apple Silicon Everything you need to know!
mrmacintosh.com/mac-transitio...
New Article How to reinstall macOS on your Apple Silicon Mac
mrmacintosh.com/how-to-reinstall-macos-on-your-apple-silicon-mac-everything-you-need-to-know/
macOS ISPW Firmware Database - Download Full macOS ISPW Files!
mrmacintosh.com/apple-silicon...
MacOS Big Sur Index of need to know changes! (UPDATED)
mrmacintosh.com/macos-big-sur...
macOS System Status (Issues) - OS, Xprotect & App Version Database
mrmacintosh.com/macos-system-... - Наука та технологія
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I just want to sincerely thank you from the bottom of my heart. I consider myself pretty tech savvy, but for the life of me, could not figure out what was wrong with this Mac. Even Apple Support was useless. This video saved me so much grief and potential headaches. So once again, thank you!!
Jason, thank you for the comment! I'm glad you got your Mac up and running agian!
WOW, am I relieved! I spent almost 3 hours on with support today trying to install MacOS Big Sur from Recovery Mode and my head was spinning after that and still had no success with the install. After I came across this video I’m FINALLY able to install Big Sur!! Thank you so much!!! You’ve saved me a lot of headaches Mr Macintosh! You’re amazing!
Awesome Scott!!! I'm really glad you were able to get your mac working again.
Bro. I cannot express how much this 2 year old video saved my ass rn. Thank you so much for sharing this. It worked perfectly and help fix the problem I’ve been dealing with for 2 weeks in 2 continents. Literally. I’m so grateful. As a token of my gratitude, I’m your newest subscriber and I’m wishing you a great weekend, month, year, life etc. It’s not a lot but I just want you to know I really appreciate you. Really, thank you so much for going into such detail during the live demo. May God bless you.
Hey, thank you so much for this. This is so helpful. I’ve panicked looking for solutions everywhere but failed until I found this. Your video is just well explained, guiding thoroughly, and also to the point. Once again I sincerely thank you! Just subbed!
Not all heroes wear capes. I've been chatting to 3 Apple support agents and none of them helped me solve this issue. Thanks a lot, mate! I'm now a subscriber.
Thank you Mike! I'm glad you got your mac up and running again 👍
I just subbed!! Keep grinding out these videos! This channel is going to grow big in no time I know it
Thank you Geloskie!!!
Easy explanation with even the small detail. You're my lifesaver and you have my deepest thanks.
Glad to help!
I applaud you Mr. Macintosh. I had already attempted following apple's instructions 8 or 9 times. I was pulling my hair out. That "erase mac" part of the puzzle is the key. If all you do is try and follow apple's instructions, you miss it. Everything worked now without much of a hitch.
The only thing I would add is that reformatting the Macintosh HD after "erase mac" can take some fiddling. I had to click on "view all" erase all containers, and then again erase the volume that would become Macintosh HD. Before going through this process it simply didn't work for me.
So incredibly thankful for your help on this! Do you have a Patreon or something?
Thank you so much, Mr. Macintosh!! You just saved my M1 Mac mini that needed to be reformatted (corrupted Time Machine backup messed up core functionalities in macOS when restoring to the new M1)!! You've got yourself another subscriber!!! :)
Awesome! Glad you got your Mac Mini up and running again Richard!!!!
You are awesome! Thank god for people like you! All I wanted to do was factory reset my mac initially but I messed something up and this video fixed the problem :)
YOU LITERALLY SAVED MY LIFE !!! messed up my mac on christmas day, thanks so much. Subscribed !!
Glad I could help Leah-Marie!!! Merry Christmas!
This saved my life just when I thought I’d had a 1700$ paperweight on my desk! Thank you so so much! 👏🏻👏🏻👏🏻Greetings from Germany 👍🏻
Glad it helped Julia!!!
Thank you soo much you are amazing!!!!!! 😍 Just booted the mac .... couldn't have done without you.
Glad I could help Joel!
i’d like to mention, for those of you who might experience this too, after “Erase Mac”, in the Disk Utility, i had “data” and “macintosh hd” show up instead of “untitled”, so i just ‘erased’ both of those drives and it worked out just fine!
I erased them both (DATA and Macintosh HD) but they are both still there. Is that how yours is?
I am experiencing the same issue 😢
My GOSH! You saved me big time!! Almost go back to Apple store! Thank you so much! Subscribed!!
Thank you so much for the video! It fixed it! Happy New Year!!!
You're crazy! Your video barely saved my life, Thank you, I got my MBA M1 back! It totally works!
So I’d say that my mac condition is:
1. There was no account to reset the password
2. I had “Macintosh HD” instead of “untitled”
And what I've done just following the step on this video.
When it says there's no account to reset the password, JUST KEEP FOLLOWING THE STEP. You just click the “erase mac” and continue the step.
And when you had Macintosh HD instead of “untitled”, just keep following the step to hit the erase button and you just skip to rename the HD.
That's it!
Awesome Kumala!!!! I'm really glad you got your M1 MacBook Air back up and going again!!!
You save my Christmas! Thanks and happy holidays 🎉
Awesome Johnny! Merry Christmas to you!
I LOVE YOU MAN. You're a lifesaver. Wouldn't have been able to get my MacBook working if it hadn't been for you.
Hat worked , thanks a lot for the video !
I have directly used the second method shown due to not having a second Mac .
Had the update 11.01 already but the normal method didn’t work for before . Tried and failed before this video over 3 times .
Glad it helped Christos!
Really helpful. Appreciate this n your calming voice. Literally panicking before
Thank you yong!!!!
So true❤️
I just wanted to update to the new big sur version and my mac did this. Is there a way to fix without resetting my mac?
Thx, This video just saved me a week waiting to get into the local Apple store Genius Bar. 🙌🍎💻👍
Glad I could help Matt!!!
Well....it worked, specifically the option were You click erase this Mac I am very grateful thank you so much you have just made my day!
Glad I could help ikea48!!!
Its 2:00 AM In india and i am restless since 7 hours trying to fix this and then came across your video.Man you are a legend and a saviour.
Love from india🇮🇳
Thank you Vivek!!!
Bro what exactly problem u faced? I was on big sur 11.1 on mac air M1 and then i erased and reinstalled macos, but everytime it get stuck on "Create a computer account" Window while setup! It says 'the name you entered cant be used'
Looking forward for a reply
@@siddhantdhyani4541 i hope you get it resolved✌️
THANK YOUUUUUUUUU this fixed my issue!!!!! i would like you to know how relieved and thankful i am😭😭💖
I'm so glad it worked for you Stacy!
My first ever macbook, I just wanted to reset to factory settings and this happend. Thank you so much for making this video! I have subscribed. Please make some videos for Mac beginners with big sur
me too this is my first mac, and i’m about to try this right now i was just turning on my mac! i’ll update if it was successful
Oh, it is not only me. This is also my first macbook ever and i dont know why did i factory reset it and this problem came. I havent resolved it yet. I hope this will fix hopefully. I already tried the third option which is the terminal and it stopped and failed so ill try the other two options. Hopefully this will solve my problem
Update: i tried this option and it worked. Thankfully no more stress now!
@@RhyOchia It worked for you? I tried the terminal solution and it failed
@@RhyOchia and i don’t have another mac to fix mine :/
THANK YOU! I have been working on this all day until I found your video, I was missing the step in recovery assistant.... thank you so much for all of your work in the community.
Awesome Timothy! Glad you are up and running again.
OMGGGG THANK YOU SO MUCH. A LITERAL GODSEND! i had trouble doing this the first time and was so scared for my life. thank you so much
You, Sir, are the man! Thank you, worked like a charm! Subscribing!
Brother✌️
Thank you very much, the steps were very clear and I succeeded reinstalling the OS 😄
incomprehensible that this is still an issue in April 2024, but thank you so much for this video, just saved a laptop! Cheers Mr. Macintosh!
You just saved my life lol! Defff got a new sub! Thanks alot hero!
Glad I could help Fahed!!!!!
THANK YOU!!!! I’ve been losing my mind trying to figure this out.
You are so welcome Leah!!!
Thank you so much for putting in the time and effort, currently reinstalling macOS
Fingers crossed it’ll work this time
I hope it worked Ashley!!!
@@Mr.Macintosh It did and thank you so much. You have a new subscriber 👍
I would of subbed anyway 😂
you are the best!!! liked and subscribed! this fixes also "Computer account creation failed"
Glad it helped Hazher!!
Dang, that was clutch. I could not for the life of me install the OS via recovery or USB. Never seen the error, the activation of MAC was key. Thanks man this really saved me time!!!
Dude" your a legend ❤️
Thank you ! It just worked as you instructed !!!!
This worked my friend you thank you for all you do!
Thanks a million! It worked 👏🏼
The steps you showed on the video, worked for me. I could finish the install and you saved my laptop. Thanks a lot man. Ps. Its the Macbook Air M1 base model
Awesome news Cengiz, I'm glad you got your MBAir back up and running again!
What problem were u having before? the “an error occured preparing the update. failed to personalize the software update. please try again “ ?? cause that’s what’s happening to me and i don’t have another mac to fix this :(
@@sonicgirl3582 Did you view the video ? Mr. Macintosh explained everything in this video for people like you who don't have another mac. I'm still waiting for our MBair to return from the store.
@Bart Vranken - I watched the video and followed step by step but when I got to retitling the “untitled” to “Macintosh HD” i still had the “Macintosh HD” but when I went to click on it, it says “not mounted”. I am scared that I messed it up even more. I’m so frustrated:(
UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)
Fantastic channel on UA-cam and great content by the owner! I’ve tried the terminal method of restoring and it still didn’t work. I don’t have a second mac
So that’s not an option to try. Pretty disappointed in Apple with this and will be returning it. Hopefully they get a proper fix for it and then maybe I’ll consider getting another
Bummer Detroiter, did you also try the "erase my mac" from reset password? Did that still not work?
@@Mr.Macintosh Yes, I've tried everything. Not really sure what to do next aside from returning it and getting a different unit.
@@parakatesreekanth Nothing works for me either:( i’m kinda scared because i spent so long saving up for one and i finally got it last week
thank you sir, you're a blessing
THANK !! You save me
You're welcome!
@@Mr.Macintosh thank you very much. This worked perfectly for me. Apple should be paying you for these videos. You are saving their Tech support a lot of time to help with this issue.
following your steps, reinstalling now, hope it work, so far so good, thanks!
It works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bro thanks you so much. Big like from france
you just save me bro. Thank you. All the love from Philippines
THANKS, I LOVE HOW TO EXPLAIN
Been trying to fix thsi for a week, TY TY man
You bet, glad you are back up and working Mike!
Thank you u saved
I gone through depression thank u so much
thanks!!
Thank You !! this fixed my Mac too.
You're welcome Peter!
I’m on a MacBook Pro 2016. When I tried installing Sierra to Monterey I had that screen and I am stuck on the the MacOs Update Assistant. Whenever I try anything, it dosent work. When I try the exit button and click ‘Startup Disk’ and then select the Macintosh HD and restart. It brings me back. I also want to have the photos, Apps back.
It worked 🤩🤩
Thanks man ...you saved my mac!!
Glad to hear that!!!
Appreciate you what you doing for all of us.I tried but reset password failed and there was no option to erase mac
I got a question, when you erase Mac does it erase everything like all files download and photos
at 6:34 i dont have that i have 3 volumes instead, macos base system, data, and macintosh hd.
i was going to clear my laptop and return it, for one with more memory, and ended up erasing my disk before reinstalling big slur. i was trying to reinstall it, but had some problems with it and ended up having to clear my data for the update to work. however, now im getting this error and im so confused. i dont have a profile appear and i need to ship out my laptop soon, please help me im stressed...
Thanks so much for this , sorted me right up and added to our KB !
Glad it helped Dave!
I'm having this "failed to personalize" error message while attempting to upgrade 11.6.1 to 11.6.2.
How does this solution work if the re-install option in Big Sur 11.6.1 recovery mode is to install Monterey and not Big Sur? Which Big Sur update changed the re-install from Big Sur to Monterey?? I suppose you can't re-install from recovery and have to create a bootable Big Sur 11.6.2 installer instead.
Thank you 🙏 your video helped me 😉
Glad it helped LR!
Thank you !!! It worked .. liked and subscribed.
Thank you Ankur!
Hi thank you so much for your videos!
Unfortunately after following these steps, it shows that my Macintosh HD is not mounted. I also have another disk drive called data, and both are showing as unmounted. What do I do now?
Same happened with me. Just go to disk utility and erase the drives also type the resetpassword command and erase the mac and restart it. After doing this the 3 drives that were showing previously now became one called Untitled
WORKED!!! I bought a M1 mac mini for $243 and wondered why it was so discounted. This was why! The last person to use it probably thought it was completely bricked. It had the original Big Sur version. I had some scary blue and green glitchy flashing while it was restoring but it ended up working and got into MacOS Big Sur fine. Now updating to Sonoma 👍
Thank you this video is very helpful ❤️
Glad it was helpful!
when click erased , it will remove all data & application already install in mac ?
Sir you are god!! Thanku so much.. You literally saved me.. Cant thank u enough. U got a new sub 😁
Happy to help Siddhant thank you!!!
Another winner! Thank you !
Thank you!!! ❤️
I wasted two trips to the Apple Store, and I was thinking I was going to have to sell my MacBook and switch back to pc. You saved me $800 bucks!
Thank you so very much!
Thanks a lot mate, worked perfectly
Glad it helped Dal!
You saved my day!
YOU ARE AMAZING, THANK YOU SO MUCH!!!
Thank you man, you saved a life here ^^
I been having this issue for the past three days and I'm trying every single option out there still praying it works
WOW BRO! MR MACINTOSH THE BEST! YOU SAVED MY LIFE!
I have mac pro mid 2014 13’’ will it work?
Does work on ventura?
I didn’t have a bootable flash drive that was big enough so I had to resort to the second method which worked for me. Follow the instructions exactly as mentioned here in the video and it should works for you. My screen shows Big Sur Beta Downloading 1hr 1min remaining. Thank you
MacBook Pro 512 GB 8GB M1
Awesome Nick! I'm glad that you have big sur installing again!!!
My issue now is safari is still pulling the Big Sur beta version and I want 11.0.1. After I logged in, I deleted the beta profile and now I’m going to repeat the steps and see if downloads the non beta version of Big Sur.
what shud i do if mine is mac with intel chip, ive got this problem to, help me
Thanks, You Just Saved My Mac mini M1
I got my Mac mini M1 on Nov. 23 from Costco. Almost immediately, I began getting random kernel panics -- freeze, magenta screen, reboot. I tried to run Apple Diagnostics, but the progress bar froze at the end of "Checking" in the text above it. That led to a week-long research project as I learned how to use the power button to get into Recovery, etc. Finally, last Sunday I contacted Apple Support. After running through all kinds of checks, etc., the Advisor suggested I erase the SSD and reinstall macOS Big Sur. Then he wished me good luck in reinstalling Big Sur and we signed off. Looooonnnnggg story short, on reboot my Mac mini had the personalization error, there was no user, no password, etc. 6 more advisors, 4 hours in online chat and 2 hours on the phone with Apple Engineers and three days later, I packed up my Mac mini and was planning to take it back to Costco for a full refund. The Apple people said I had to take it in to an authorized Apple service center or Apple Genius Bar to get it repaired. Hah! They soon discovered that meant an 8-hour round trip from my northern California home. So as I was stewing about this M1 mess, I browsed the Internet to see if anyone else was having problems with the inability to reinstall Big Sur, kernel panics, Apple Diagnostics that didn't work. After a while, I was about to give up when I stumbled upon Mr. Macintosh's video showing how to do it. The key? Get to "Erase Mac". I just finished following this procedure and my Mac mini M1 is installing Big Sur. Wow! I sure hope Apple Support would hire you to train its advisors, Mr. Macintosh. Oh, by the way, after my Mac mini was activated, I shut it down and booted from a Big Sur installer thumb drive that the personalization error prevented use of before. Wow! Wow! Wow! Thanks!
Jim, wow.... what a crazy journey and sorry that you had to go through all that. If we wanted to look at the good things, you have now learned a lot about your new Apple Silicon Mac! I'm just glad that you found this video and are back up and running again! Enjoy that M1 Mac Mini, it's fantastic and will last you a long time.
@@Mr.Macintosh Yes, I've certainly learned a lot more about Apple Silicon. It's going to take awhile to learn how to speak the new language. The reason I got all bollixed up is that when the Apple Support advisor told me to erase the SSD and reinstall, I naturally went to Disk Utility and did the deed. That was not only WRONG, it almost was fatal. Until I saw your video. I was quite stunned to learn that the "Erase Mac" utility actually was the way to "activate" my Mac mini so the reinstall of Big Sur would work. So why doesn't Apple explain that Apple Silicon Macs have to be "activated", like putting a SIM card in an iPhone, before they can be loaded with an OS? More fun ahead, for sure.
Thank you so much. God bless you!
You are so welcome!
Work perfectly!!! Thank you SIR you are the best!
THANKS FOR THE VIDEO
You're welcome!
Thanx man love you.this video saved my ass .my father would have beaten the hell out of me if I would messed up my new MacBook pro
Haha well you’re saved harsh🤟🏼
Thanks a lot from Perú!!!
Thanks a lot. It worked!
You're welcome Ayan!
Worked 👍🏻
Thank You
You're welcome Sam!
You save me my man!!! Holly shit.. downloading big Sur now.. hopefully i ll be able to use my mac from scratch!
Thank you!
Did it work or not???
@@GarvitxGod yeah!!!
Thanks Mr
Thank you sir!!
Most welcome!
Thanks a lot !!! Problem solved
Now this is some great stuff. It worked. Thank youu
You're welcome Sadaat!
Brilliant! Thanks a lot!
You're welcome!
Man you are great!!! Thanks 👍
You're welcome!
Thank you so much !
You're welcome!
I’m unable to download now also each time the same error occurred at last 80-90% download I don’t know what to do??
Thanks!!! You save me 🙃
Happy to help John!!!
Maaate u saved me!! Big thanks!!
Glad to hear Matheus!
So if we do a clean install with 11.1 via the internet recovery are we good to go now?
Matthew, it's possible but that's why I have to offer multiple ways to do this as the USB installer way works for some but others need to run the "Erase Mac" way.
@@Mr.Macintosh So if you are downloading 11.1 via internet recovery, after erasing the Macintosh HD, you should be good.
Thank you so much! You are my hero! 😭
Glad I could help Thuan!!!
@@Mr.Macintosh Yeah I returned my MBA to Best Buy to get the base model, but I didn’t have time to reinstalled the MacOs. The Geek Squad asked me ridiculous 150$ for reinstalling, otherwise they wouldn’t accept the return. I decide to bring home and do it myself and got stuck. Luckily I got your help. I just tell my story to let you know how much I appreciate your help, of course worth much more than 150 bucks. Thanks a lot again! 😁