Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support
@@HPSupport I've tried both on the phone and the lapgtop. Pritner is just not working. Makes perfect copies. But can't connect. Says printer is offline or not connected.
Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu_HP Social Media Tech Support
Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40FrGwE Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about using Bluetooth with your printer. I will do my best to assist you. Checked the specification of your printer and found that it does not support printing via Bluetooth. Please refer this dcoument to know about printers that support Bluetooth: splr.io/6057YXTH7 Regards, HP Support
@@HPSupport Thanks for your response. I've already bought and unboxed this printer. And at the moment, can only use Bluetooth for printing. Plus, it says Bluetooth on my Android phone can be enabled for printing. Anyway the Bluetooth can be made to support printing on Envy 6000e, or do I need to return or discard the printer? I don't use Wi-Fi. Thanks once again.
Thanks for the reply. For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer. Please refer this document for complete information: splr.io/6056YXvcI Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can setup your printer without creating an account. I will do my best to assist you. Account and sign-in is needed to provide access to several premium features that require cloud connectivity, like Mobile Fax, Advance Scan, Remote printing, and more. Your account allows you to remotely manage, share access, and print from anywhere with a compatible HP printer. You only need to create an HP account one time and sign in to use functionality in the HP Smart app. Your account can be used for multiple HP printers. HP makes it easy to create an account by only requiring your name, email or phone, and password. HP does not require any payment details when you create an account. HP will not sell your account information to third parties. In addition, HP does not scan or collect information from your scanned or printed files. For more information go to, hp.care/6054l5JRY. Regards, HP Support
I have a Hp Envy 6020 e, printer can it be used as a stand alone printer (ie) not connected to Wifi and not plugged into computer, as at the moment when i put something in the top to be printed all that comes out is a Hp headed print, say this printer is not connected to a network. thank you.
Hi John, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use your printer as stand alone. I will do my best to assist you. Nope. You need to connect your printer to a device. Binu_HP Social Media Tech Support
+Celeste Mulcrone I understand that you need to purchase USB cable for your printer. You can purchase the USB cable or any other accessories from here: www.hp.com/accessorize I hope this helps you!!
I was able to connect my neighbors iPhone, her iPad so easily, but cannot get her new HP desktop to connect to this HP printer. I know I’m doing it right because I have the others connected. When I hit the flashing I information button, it just hangs there for more than 15mins, cycling but never establishing a connection. Did it multiple times with the 2.4 and 5.0 options from her router. Put in her isp address another time. It will not connect from computer to printer. I would like help. Also deleted the whole printer from the pc app and started over several time. Has to be a solution.
This process was a total headache to shovel unnecessary subscription software down customers' throats. You could have posted instructions to avoid this (shipped with the product and online) but because we live through what Cory Doctorow calls the "enshitification" of technology we get this instead. Absolutely pathetic. Your management must be getting all their repressed anger out on customers because they work for such a mediocre company.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: hp.care/3uE8Awn Regards, HP Support
+Tiago A. I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM Please let us know how it goes.
Didn’t work for me either. Piece of crap. Horrible experience never had such a horrible experience with a printer. And I’ve dealt with computers and printers for years. Returning this crap right now. Wasted so much time.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? Let me know! Regards, HP Support
WORS'T PRINTER I HAVE EVER HAD. I HAVE WANTED TO DUMP IT SEVERAL TIMES BUT KEPT TRYING TO MAKE IT WORK. NEVER, NEVER WILL I PURCHASE A HP PRODUCE AGAIN.
God this is the most overly complecated piece of shit for no reason, I am a very computer literate person that has no idea what these sounds mean, the flashing lights mean and anything, I'm trying to reset the wifi and it wont flash purple, why doesnt this just have a screen to input the wifi in? Like that would be so much easier and simpler
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a blinking light issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050mHUG0 Regards, HP Support
Don't buy this printer it will cancel your printer from working if you don't subscribe to instant ink it won't work at all until u pay for the instant ink subscription. The have total control of ya printer. Don't waste your money buy u an old school no wifi no subscription u want to print than it prints if ya print ink is low it will still print. Headache. If u cancel it won't work until the end of the billing cycle. Don't buy I'm warning u
Hi there, thanks for contacting HP Global Social Media Support! I understand that you not happy with HP instant ink service. I will do my best to assist you. Please do not worry. If you experiencing any issues, please refer this document: bit.ly/3JReOhX If you still need help, please contact us and we will be glad to assist you. Binu_HP Social Media Tech Support
This is the worst printer I've ever owned. I've owned it for over a year, and STILL have NOT been able ti set it up. There is absolutely no troubleshooting solution for this junk. DO NOT PURCHASE this JUNK
I am tech savy yet this printer has been a nightmare to get printing. Still struggling with it.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu_HP Social Media Tech Support
@@HPSupport I've tried both on the phone and the lapgtop. Pritner is just not working. Makes perfect copies. But can't connect. Says printer is offline or not connected.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu_HP Social Media Tech Support
@@HPSupport I finally got it to print and after the third print it says low on ink and the colors are all faded.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40FrGwE
Binu_HP Social Media Tech Support
I really love this printer! But I can’t find Hp envy 6000 on the hp website to find the glossy paper compatibility:( any tips?
How do you use bluetooth with the Envy 6000e HP printer?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about using Bluetooth with your printer.
I will do my best to assist you.
Checked the specification of your printer and found that it does not support printing via Bluetooth.
Please refer this dcoument to know about printers that support Bluetooth: splr.io/6057YXTH7
Regards,
HP Support
@@HPSupport Thanks for your response. I've already bought and unboxed this printer. And at the moment, can only use Bluetooth for printing. Plus, it says Bluetooth on my Android phone can be enabled for printing. Anyway the Bluetooth can be made to support printing on Envy 6000e, or do I need to return or discard the printer? I don't use Wi-Fi. Thanks once again.
Thanks for the reply.
For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer.
Please refer this document for complete information: splr.io/6056YXvcI
Regards,
HP Support
This really helped but when I try pressing setup printer on my computer it doesn't do anything
Nevermind I just closed the app and tried again and it worked
+Alan Valdes Glad to know that the video has helped you fix the issue!!
Thank you so much, now I can easily use my printer bye :D
+Tarek Elneser Glad to know that the video has helped you fix the issue.
@@HPSupport 👍👍👍
same
do i have to make a hp account or can i skip that step
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can setup your printer without creating an account.
I will do my best to assist you.
Account and sign-in is needed to provide access to several premium features that require cloud connectivity, like Mobile Fax, Advance Scan, Remote printing, and more.
Your account allows you to remotely manage, share access, and print from anywhere with a compatible HP printer.
You only need to create an HP account one time and sign in to use functionality in the HP Smart app.
Your account can be used for multiple HP printers.
HP makes it easy to create an account by only requiring your name, email or phone, and password.
HP does not require any payment details when you create an account.
HP will not sell your account information to third parties. In addition, HP does not scan or collect information from your scanned or printed files. For more information go to, hp.care/6054l5JRY.
Regards,
HP Support
I have a Hp Envy 6020 e, printer can it be used as a stand alone printer (ie) not connected to Wifi and not plugged into computer, as at the moment when i put something in the top to be printed all that comes out is a Hp headed print, say this printer is not connected to a network. thank you.
Hi John, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can use your printer as stand alone.
I will do my best to assist you.
Nope. You need to connect your printer to a device.
Binu_HP Social Media Tech Support
Exactly what kind of USB cable do I need?? I looked into the hole and I've never seen that shape of plug,
+Celeste Mulcrone I understand that you need to purchase USB cable for your printer.
You can purchase the USB cable or any other accessories from here:
www.hp.com/accessorize
I hope this helps you!!
@@HPSupport Thanks, I stopped watching the youtubes about it and picked up the proper cable at Walmart for about $10. Fixed! 😊
It’s called A-B usb cable-too bad the quick start instructions didn’t care to mention that.
Even with the cable it doesn’t connect it doesn’t print. I just had no luck.
What if where you place the black cartridge id placed wrong by the manufacture?
+Carlos Rabanales Please refer this document to setup your printer: bit.ly/39j0qLY
I was able to connect my neighbors iPhone, her iPad so easily, but cannot get her new HP desktop to connect to this HP printer. I know I’m doing it right because I have the others connected. When I hit the flashing I information button, it just hangs there for more than 15mins, cycling but never establishing a connection. Did it multiple times with the 2.4 and 5.0 options from her router. Put in her isp address another time. It will not connect from computer to printer. I would like help. Also deleted the whole printer from the pc app and started over several time. Has to be a solution.
+Carter Hill Please refer this document to setup your printer: bit.ly/2XZ9hxD
This process was a total headache to shovel unnecessary subscription software down customers' throats. You could have posted instructions to avoid this (shipped with the product and online) but because we live through what Cory Doctorow calls the "enshitification" of technology we get this instead. Absolutely pathetic. Your management must be getting all their repressed anger out on customers because they work for such a mediocre company.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: hp.care/3uE8Awn
Regards,
HP Support
I have a desktop (without Wi-FI)and I used to print on the HP printer without any issues but I changed network and now it doesn't work anymore
+Tiago A. I understand that you are experiencing an issue with your printer as there is no connection after router change.
I'll do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM
Please let us know how it goes.
You helped me alot ty
+Ed S Glad to know that the video has helped you fix the issue!!
Ty for the printer setup guide
+BTD6 Master Glad to know that the video was so useful to you!!
i can't put my ink in because my slots are stuck under that lip.
+Dana Gilmore This document contains steps for replacing the ink cartridges: bit.ly/3f5CpZg
It does not work for me like this in reality
+Petra Jelenova Please refer this document to setup your printer: bit.ly/39j0qLY
Didn’t work for me either. Piece of crap. Horrible experience never had such a horrible experience with a printer. And I’ve dealt with computers and printers for years. Returning this crap right now. Wasted so much time.
Hp Smart cant find my new Printer (envy6400e)
+RazorTreewise Please refer this document to setup your printer: bit.ly/2XZ9hxD
I came over to my neighbors house to help him set up his (he’s 84) and all I can say is y’all’s directions are so shitty. Good lord
+J Mck Please refer this document to setup your printer: bit.ly/2XZ9hxD
This is actually the worst printer I’ve ever had
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
Let me know!
Regards,
HP Support
WORS'T PRINTER I HAVE EVER HAD. I HAVE WANTED TO DUMP IT SEVERAL TIMES BUT KEPT TRYING TO MAKE IT WORK. NEVER, NEVER WILL I PURCHASE A HP PRODUCE AGAIN.
God this is the most overly complecated piece of shit for no reason, I am a very computer literate person that has no idea what these sounds mean, the flashing lights mean and anything, I'm trying to reset the wifi and it wont flash purple, why doesnt this just have a screen to input the wifi in? Like that would be so much easier and simpler
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a blinking light issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050mHUG0
Regards,
HP Support
Don't buy this printer it will cancel your printer from working if you don't subscribe to instant ink it won't work at all until u pay for the instant ink subscription. The have total control of ya printer. Don't waste your money buy u an old school no wifi no subscription u want to print than it prints if ya print ink is low it will still print. Headache. If u cancel it won't work until the end of the billing cycle. Don't buy I'm warning u
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you not happy with HP instant ink service.
I will do my best to assist you.
Please do not worry. If you experiencing any issues, please refer this document: bit.ly/3JReOhX
If you still need help, please contact us and we will be glad to assist you.
Binu_HP Social Media Tech Support
This is the worst printer I've ever owned. I've owned it for over a year, and STILL have NOT been able ti set it up. There is absolutely no troubleshooting solution for this junk. DO NOT PURCHASE this JUNK