I hate small home printers, and I actually hate HP printers these days. There is always something wrong with connectivity to the printer or something else like a paper jam. What a waste of time.
Hi Bernard, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam and wireless connection issue on your printer. I will do my best to assist you. Please refer these documents to fix these issues: bit.ly/33BrgiN and bit.ly/3G6kJfM Binu_HP Social Media Tech Support
ME TOO! AT LEAST 3X A WEEK OR MORE I HAVE TO UNPLUG CORD IN BACK AND REPLUG FOR IT TO RECONNECT ..I LOVE THE OLDER PRINTERS THAT JUST USED A WIRE TO PLUG INTO HARD DRIVE AND DID NOT USE WIFI , BUT I CANT FIND THOSE ANYMORE..EVERYONE I LOOKED AT WHEN I NEEDED TO BUY A NEW ONE 2 YRS USED WIFI
I have a 6400 series and this is the most helpful video I have ever seen for cleaning something! Not too technical but very easy to follow. Thank you HP.
Brilliant! THe HP chat bot could not find me this instruction for my HP ENVY 600 series and so I go to youtube! I just learned how to slide out the tray on the bottom to retreive the paper that has been stuck at the back. It prints again! Thank you|!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN Binu_HP Social Media Tech Support
Thanks very much, this was a lot more helpful than the Virtual Assistant. But I hope the problem doesn't come up again, this is my first HP WiFi Printer as previously had HP Envy 5534 AiO which lasted me 12 - 13 years.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Jean, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Edo, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? Could you please elaborate the issue? Let me know! Binu-HP Social Media Tech Support
Hi Bahi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN Binu_HP Social Media Tech Support
YOUR INFO WAS VERY HELPFUL IN UNJAMMING PAPER, BUT NOW AFTER I CLOSED THE TOP BACK DOWN IT HAS A TINY GAP WHICH MAKES THE INK REFILL LIGHT COME ON, SO I HAD TO LAY A HEAVY PAPERWEIGHT ON TOP TO LET IT THINK IT IS CLOSED TIGHTLY. AND IT WORKS NOW...I HAVE REPLACED INK IN PAST BEFORE WITHOUT THIS PROBLEM HAPPENING , IT HAS ALWAYS CLOSED BACK DOWN TIGHT .
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in closing ink cartridge door. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Rowan, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
I have a 6022e that has been printing on 300gsm card for the past two years. 2 nights ago it stopped printing on this card stock. I can hear the rollers working to try and pick the paper up. It either doesn't print at all or it prints on half of the page. What can I do?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/47Hexq4 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050Y0yXq Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
I usually have no problems with personal printer (used Cannon), but this HP has numerous issues: 1)WIFI drops, 2)sees it offline, 3)JAMS, ETC.... BELIEVE i NEED TO RETUNR IT.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a printer offline issue. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6054cLwOY Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the compatible cartridges for your printer. I will do my best to assist you. To find which ink or toner cartridges work with your HP printer, select your printer model in the tables listed under this document: hp.care/2rsrL7j Binu_HP Social Media Tech Support
Hi Rabia, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper pickup issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3XkIFDA Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/33U4S2n Binu-HP Social Media Tech Support
Hi Carol, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/40X2L9p. Regards, HP Support
@@HPSupport I was using my own shop bought inks and paper as not to waste the ink before inserting the newly subscription inks. I cancelled the subscription as I was charged for printing items using my own shop bought inks prior to stopping the subscription now my printer seems not work after subscription ended without using the subscription inks that were sent to me
Thanks for the reply. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3G8Iwfv Regards, HP Support
I have a problem with my laptop it can turn on and everthing but when i enter my password and get into the main screen the screen flashes black and everything is pretty much frozen and i cant click on my google or my games and it turns black then it goes back to the main screen i dont know what to do
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not starting. I will do my best to assist you. This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/47cFPV8 Regards, HP Support
I have a question. My laptop has a small issue when I'm turning on my laptop. Near the camera on the screen it heats up every time it's turned on and it's quite a old laptop
Hi Kevin, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an overheating issue on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AS7XNK Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support
Useless product, I have two of these HP printers. I spent a whole day trying to use it. Watched videos etc, .. I will never buy anything printer again.
Merhaba, HP Global Sosyal Medya Desteği ile iletişime geçtiğiniz için teşekkür ederiz! HP Pavilion Gaming 15-dk0000'in özelliklerini bilmeniz gerektiğini anlıyorum. Size yardımcı olmak için elimden gelenin en iyisini yapacağım. Lütfen teknik özellikleri buradan kontrol edin: bit.ly/3iQJ41l Binu_HP Sosyal Medya Teknik Desteği
I did everything and I still have the error message on my hp.... I call customer service and they don't pick up. I hate HP printers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054Y0Klo Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN Binu-HP Social Media Tech Support
I hate small home printers, and I actually hate HP printers these days. There is always something wrong with connectivity to the printer or something else like a paper jam. What a waste of time.
Hi Bernard, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam and wireless connection issue on your printer.
I will do my best to assist you.
Please refer these documents to fix these issues: bit.ly/33BrgiN and bit.ly/3G6kJfM
Binu_HP Social Media Tech Support
Definitely again. Worse decision I made.
ME TOO! AT LEAST 3X A WEEK OR MORE I HAVE TO UNPLUG CORD IN BACK AND REPLUG FOR IT TO RECONNECT ..I LOVE THE OLDER PRINTERS THAT JUST USED A WIRE TO PLUG INTO HARD DRIVE AND DID NOT USE WIFI , BUT I CANT FIND THOSE ANYMORE..EVERYONE I LOOKED AT WHEN I NEEDED TO BUY A NEW ONE 2 YRS USED WIFI
My printer was jammed, but this tutorial helped a lot! Thank you HP Support for making such a reliable tutorial!
I have a 6400 series and this is the most helpful video I have ever seen for cleaning something! Not too technical but very easy to follow. Thank you HP.
i got this white piece out and i dont know how to put it back in
The first time I had a paper jam, followed the instructions and cleared it in ten mins, thankyou...😊☕🍰
Brilliant! THe HP chat bot could not find me this instruction for my HP ENVY 600 series and so I go to youtube! I just learned how to slide out the tray on the bottom to retreive the paper that has been stuck at the back. It prints again! Thank you|!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN
Binu_HP Social Media Tech Support
Thanks, helped grandma out with her printer.
Very helpful video. Much better than HP website instructions.
Thank you so much! I was able to fix the problem. I love the simple to understand instructions and the visuals.
Thank you for the help first time Jammed printer 🖐🏼
god bless thanks for mentioning about lifting up the flip gate on the duplex rollers
Thank you. You saved my life
Thanks very much, this was a lot more helpful than the Virtual Assistant. But I hope the problem doesn't come up again, this is my first HP WiFi Printer as previously had HP Envy 5534 AiO which lasted me 12 - 13 years.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
We should not be watching videos to use something we are paying for this absolutely unacceptable.
Thank you for the tutorial. It’s very useful
Thank you :) God bless.
Thank you
Very nice very useful videos 😊😊😊
Anks. This is a great printer and scanner.
Fantastic! Thanks so much
Hi Jean, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
THANK YOU
How can I fix a disloged flip gate?
Hi Edo, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
Could you please elaborate the issue?
Let me know!
Binu-HP Social Media Tech Support
Never buying from hp again
Hi Bahi, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN
Binu_HP Social Media Tech Support
YOUR INFO WAS VERY HELPFUL IN UNJAMMING PAPER, BUT NOW AFTER I CLOSED THE TOP BACK DOWN IT HAS A TINY GAP WHICH MAKES THE INK REFILL LIGHT COME ON, SO I HAD TO LAY A HEAVY PAPERWEIGHT ON TOP TO LET IT THINK IT IS CLOSED TIGHTLY. AND IT WORKS NOW...I HAVE REPLACED INK IN PAST BEFORE WITHOUT THIS PROBLEM HAPPENING , IT HAS ALWAYS CLOSED BACK DOWN TIGHT .
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in closing ink cartridge door.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Thank you ❤❤
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Can’t get krumpled paper out I try to pull paper out an it’s like the printer won’t let me remove the paper even when off
thanks bro
Hi Rowan, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Thanks
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have a 6022e that has been printing on 300gsm card for the past two years. 2 nights ago it stopped printing on this card stock. I can hear the rollers working to try and pick the paper up. It either doesn't print at all or it prints on half of the page. What can I do?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a print quality issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/47Hexq4
Regards,
HP Support
So what do you do when the flip gate gets dislodged?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050Y0yXq
Regards,
HP Support
It worked, yey! (Which is more than your wholly unsupportive 'customer care phone support' did!)
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
My HP 6430 constantly has issues with not printing
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
I usually have no problems with personal printer (used Cannon), but this HP has numerous issues: 1)WIFI drops, 2)sees it offline, 3)JAMS, ETC.... BELIEVE i NEED TO RETUNR IT.
vIDEO DIDN'T HELP
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a printer offline issue.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu_HP Social Media Tech Support
I have the 6400e. I hate it. HP no longer has it listed on their website. I’m assuming they are so embarrassed about it. Good video though.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6054cLwOY
Regards,
HP Support
Does the ink cartridge 67xl work on the 6000e
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the compatible cartridges for your printer.
I will do my best to assist you.
To find which ink or toner cartridges work with your HP printer, select your printer model in the tables listed under this document: hp.care/2rsrL7j
Binu_HP Social Media Tech Support
HELP ME THE BIT WHERE U PUT PAPER IN WONT CLOSE ITS STUCK SO THEN I WATCHED THIS BUT IM SO CONFUSED PLEASE HELP ME IM IN SO MUCH TROUBLE
Hi Rabia, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper pickup issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3XkIFDA
Binu-HP Social Media Tech Support
How to install the Printer
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/33U4S2n
Binu-HP Social Media Tech Support
There is no jammed paper I’ve tried changing the bloody inks and still does not work
Hi Carol, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/40X2L9p.
Regards,
HP Support
@@HPSupport the issue isn’t jammed paper
What seems to be the issue? Are you facing any technical issues with your HP product?
Let me know!
Regards,
HP Support
@@HPSupport I was using my own shop bought inks and paper as not to waste the ink before inserting the newly subscription inks. I cancelled the subscription as I was charged for printing items using my own shop bought inks prior to stopping the subscription now my printer seems not work after subscription ended without using the subscription inks that were sent to me
Thanks for the reply.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3G8Iwfv
Regards,
HP Support
I have a problem with my laptop it can turn on and everthing but when i enter my password and get into the main screen the screen flashes black and everything is pretty much frozen and i cant click on my google or my games and it turns black then it goes back to the main screen i dont know what to do
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as it is not starting.
I will do my best to assist you.
This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Binu_HP Social Media Tech Support
@@HPSupport thanks lemme try these
Please let us know how it goes.
Binu_HP Social Media Tech Support
Bad jam, cricut printable sticker paper so jammed not visible, Printer destroyed.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/47cFPV8
Regards,
HP Support
I have a question. My laptop has a small issue when I'm turning on my laptop. Near the camera on the screen it heats up every time it's turned on and it's quite a old laptop
Hi Kevin, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an overheating issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AS7XNK
Binu_HP Social Media Tech Support
This is the worst printer I’ve had more issues with this thing smh
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
Alrighty i am back and i fixed it but i dropped it on my foot and it is making brrrrrr sound
Thanks for the reply.
Please try power resetting your notebook as mentioned here to fix the issue: bit.ly/3vOKYlo
Binu_HP Social Media Tech Support
Useless product, I have two of these HP printers. I spent a whole day trying to use it. Watched videos etc, .. I will never buy anything printer again.
Benim hp pavilion gaming 15 dk0xxx laptopum var ve hiçbir internet sitesinde varlığı yok özelliklerini merak ediyorum ama hp bile varlığını unutmuş
Merhaba, HP Global Sosyal Medya Desteği ile iletişime geçtiğiniz için teşekkür ederiz!
HP Pavilion Gaming 15-dk0000'in özelliklerini bilmeniz gerektiğini anlıyorum.
Size yardımcı olmak için elimden gelenin en iyisini yapacağım.
Lütfen teknik özellikleri buradan kontrol edin: bit.ly/3iQJ41l
Binu_HP Sosyal Medya Teknik Desteği
@@HPSupport dk0xxx diye geçiyor
@@HPSupport şey dk0000 ve dk0xxx aynımıdır acaba
Onlar bir ve aynıdır.
İyi günler!
Şerefe!
Binu_HP Sosyal Medya Teknik Desteği
@@HPSupport teşekkür ederim
I did everything and I still have the error message on my hp.... I call customer service and they don't pick up. I hate HP printers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054Y0Klo
Regards,
HP Support
I will never buy another HP printer too many problems.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
I can do an oil change faster than fix a paper jam on this junk printer. Save your money and buy something else.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/33BrgiN
Binu-HP Social Media Tech Support
Thank you