Conversation Design: Skills and Strategies for Chatbots and AI

As businesses across every industry consider how AI tools like virtual assistants, bots, and automation can influence operations, it can be tough to know how to find the right talent to support your efforts.
Austin Lacey, Manager of AI & CX Automation and Marlinda Galapon, Principal Conversation Designer of Zendesk shared the foundations of Conversation Design, the skill sets needed to support it, and their experiences with building and resourcing Bot & CX Automation teams.