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The AI Landscape | Part 2 of 2 | Where We Are Going

24:59

The AI Landscape | Part 1 of 2 | Where We Have Been

18:52

Consortium Member Orientation - 3 ways to engage in 2 mins!

2:00

Introduction to Intelligent Swarming

7:20

KCS Transformation Series: Adopt in Waves

56:01

A Scrappy-But-Measurable KCS Workflow in Slack

44:18

Learn from the best! Our guidance is based on what our Member companies are trying and learning.

No hallucinations here! Our guidance is based on what our Member companies are trying and learning and generously share with the community. From Executive Director Matthew Seaman...
"Thank you to all of our Member companies and all the people that are contributing to the work that's getting done across the Consortium. If you're not a Member and want to know more about how to come play with us and all these amazing companies that are playing with these technologies - always open to have discussions about how people can engage with the Consortium."

Відео

The AI Landscape | Part 2 of 2 | Where We Are Going

24:59

The AI Landscape | Part 2 of 2 | Where We Are Going

Переглядів 6614 днів тому

Written recap and more resources: www.serviceinnovation.org/knowledge-powered-ai Be Part of the AI-Driven Future Consortium Members continue their thoughtful approach to AI implementation, focusing on business processes, use cases, and operational transformation, and share their experiences at Member events. Join the conversation! Sign up for the Consortium mailing list: www.serviceinnovation.o...

The AI Landscape | Part 1 of 2 | Where We Have Been

18:52

The AI Landscape | Part 1 of 2 | Where We Have Been

Переглядів 7714 днів тому

Written recap and more resources: www.serviceinnovation.org/navigating-the-ai-landscape Matt Seaman, Executive Director of the Consortium, presented on the evolution and current state of AI in business, highlighting its rapid advancement and integration into various industries. Folks are eager to leverage AI to improve efficiency and customer experience, but should be wary of the “trough of dis...

Consortium Member Orientation - 3 ways to engage in 2 mins!

2:00

Consortium Member Orientation - 3 ways to engage in 2 mins!

Переглядів 1322 місяці тому

If your company is a Member (www.serviceinnovation.org/current-members/), contact us at support@serviceinnovation.org for Slack and wiki access. Consortium Members create innovative operational models through a process of collective thinking and sharing experience. Being a Member means you are part of a community where all types of participation contribute to the co-creation of value. Consortiu...

7:20

Introduction to Intelligent Swarming

Переглядів 962 місяці тому

Matt Seaman, Executive Director of the Consortium for Service Innovation, provides a seven minute overview of Intelligent Swarming.

KCS Transformation Series: Adopt in Waves

56:01

KCS Transformation Series: Adopt in Waves

Переглядів 1652 місяці тому

For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in Waves so we can start small, create some success and excitement, and then invite others to join! -Review resources and Consortium Member examples for how to Adopt in Waves -Showcase how critical and valuable a Coaching Program is for KCS Success -Q&A with Certified KCS Trainers

A Scrappy-But-Measurable KCS Workflow in Slack

44:18

A Scrappy-But-Measurable KCS Workflow in Slack

Переглядів 1034 місяці тому

“No budget? No problem!” A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools. He wanted a a non-disruptive and visible way for reps to capture knowledge for customer-facing articles, so he created a Slack-based workflow that tracks knowledge capture and uses custom emojis...

48:46

Member Summit 2024 Recap

Переглядів 564 місяці тому

Member Summit 2024 Recap

KCS Transformation Series: Designing KCS for your Organization

56:48

KCS Transformation Series: Designing KCS for your Organization

Переглядів 2035 місяців тому

Enjoy this recent conversation between KCS enthusiasts and Certified KCS Trainers focused on getting set up for success and making KCS work best in individual environments - including a review of available resources (www.serviceinnovation.org/kcs-transformation-series-plan-and-design), tips for success and common pitfalls to avoid, and lots of time for Q&A.

Building a Culture of Coaching | Team Meeting 2024 | 3 minute summary

2:47

Building a Culture of Coaching | Team Meeting 2024 | 3 minute summary

Переглядів 566 місяців тому

Building a Culture of Coaching | Team Meeting 2024 | 3 minute summary

Conversation Design: Skills and Strategies for Chatbots and AI

55:25

Conversation Design: Skills and Strategies for Chatbots and AI

Переглядів 2286 місяців тому

As businesses across every industry consider how AI tools like virtual assistants, bots, and automation can influence operations, it can be tough to know how to find the right talent to support your efforts. Austin Lacey, Manager of AI & CX Automation and Marlinda Galapon, Principal Conversation Designer of Zendesk shared the foundations of Conversation Design, the skill sets needed to support ...

Leverage AI for Content Creation and Storytelling

59:16

Leverage AI for Content Creation and Storytelling

Переглядів 1496 місяців тому

"I invite you to think about these slick AI tools as an extension of your core value proposition." -Kyle Shannon, Storyvine Seeking to better connect with customers and employees in today’s digital- first world? A modular approach to content creation coupled with storytelling offers a powerful customer and employee engagement model. Kyle Shannon of Storyvine and Kevin Clark of Content Evolution...

Measuring Community Success February 2024

56:35

Measuring Community Success February 2024

Переглядів 816 місяців тому

Join us for an expert presentation on good, better, and best approaches for measuring Community success. We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure Community success for your organization. Measures include number of Community engagements, success rate, issues solved by the Community, Time to Resolution,...

Getting Executive Buy-In: Effective Communication and Insights for Managers and Project Leaders

14:50

Getting Executive Buy-In: Effective Communication and Insights for Managers and Project Leaders

Переглядів 537 місяців тому

Join Matt Seaman from the Consortium for Service Innovation as he dives into the art of securing executive buy-in and effectively communicating at the highest levels of management. Based on Consortium for Service Innovation Member experience, these effective strategies for communicating with executives are full of valuable insights and practical advice. In under 15 minutes, this insightful vide...

AI at Work: 3 Pillars for Success in 1 minute | Artificial Intelligence Guidance for Businesses

1:01

AI at Work: 3 Pillars for Success in 1 minute | Artificial Intelligence Guidance for Businesses

Переглядів 439 місяців тому

Based on the collective wisdom of Consortium for Service Innovation Members, we've distilled the key elements you need to integrate Generative AI into your business. 1. Define Clear Objectives 2. Secure Business Buy-In 3. Obtain Proper Resources Read more detailed guidance: www.serviceinnovation.org/getting-started-with-ai For business leaders and decision-makers, these three pillars lay the gr...