![Consortium for Service Innovation](/img/default-banner.jpg)
- 94
- 38 087
Consortium for Service Innovation
United States
Приєднався 23 тра 2014
The Consortium is a non-profit alliance of organizations focused on innovation for the support industry.
Members create innovative ideas through a process of collective thinking and experience. The Consortium's work integrates academic research and emerging business trends with members' operational perspectives. The result is innovative operational models that improve the customer experience.
Members create innovative ideas through a process of collective thinking and experience. The Consortium's work integrates academic research and emerging business trends with members' operational perspectives. The result is innovative operational models that improve the customer experience.
Learn from the best! Our guidance is based on what our Member companies are trying and learning.
No hallucinations here! Our guidance is based on what our Member companies are trying and learning and generously share with the community. From Executive Director Matthew Seaman...
"Thank you to all of our Member companies and all the people that are contributing to the work that's getting done across the Consortium. If you're not a Member and want to know more about how to come play with us and all these amazing companies that are playing with these technologies - always open to have discussions about how people can engage with the Consortium."
"Thank you to all of our Member companies and all the people that are contributing to the work that's getting done across the Consortium. If you're not a Member and want to know more about how to come play with us and all these amazing companies that are playing with these technologies - always open to have discussions about how people can engage with the Consortium."
Переглядів: 22
Відео
The AI Landscape | Part 2 of 2 | Where We Are Going
Переглядів 6614 днів тому
Written recap and more resources: www.serviceinnovation.org/knowledge-powered-ai Be Part of the AI-Driven Future Consortium Members continue their thoughtful approach to AI implementation, focusing on business processes, use cases, and operational transformation, and share their experiences at Member events. Join the conversation! Sign up for the Consortium mailing list: www.serviceinnovation.o...
The AI Landscape | Part 1 of 2 | Where We Have Been
Переглядів 7714 днів тому
Written recap and more resources: www.serviceinnovation.org/navigating-the-ai-landscape Matt Seaman, Executive Director of the Consortium, presented on the evolution and current state of AI in business, highlighting its rapid advancement and integration into various industries. Folks are eager to leverage AI to improve efficiency and customer experience, but should be wary of the “trough of dis...
Consortium Member Orientation - 3 ways to engage in 2 mins!
Переглядів 1322 місяці тому
If your company is a Member (www.serviceinnovation.org/current-members/), contact us at support@serviceinnovation.org for Slack and wiki access. Consortium Members create innovative operational models through a process of collective thinking and sharing experience. Being a Member means you are part of a community where all types of participation contribute to the co-creation of value. Consortiu...
Introduction to Intelligent Swarming
Переглядів 962 місяці тому
Matt Seaman, Executive Director of the Consortium for Service Innovation, provides a seven minute overview of Intelligent Swarming.
KCS Transformation Series: Adopt in Waves
Переглядів 1652 місяці тому
For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in Waves so we can start small, create some success and excitement, and then invite others to join! -Review resources and Consortium Member examples for how to Adopt in Waves -Showcase how critical and valuable a Coaching Program is for KCS Success -Q&A with Certified KCS Trainers
A Scrappy-But-Measurable KCS Workflow in Slack
Переглядів 1034 місяці тому
“No budget? No problem!” A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools. He wanted a a non-disruptive and visible way for reps to capture knowledge for customer-facing articles, so he created a Slack-based workflow that tracks knowledge capture and uses custom emojis...
KCS Transformation Series: Designing KCS for your Organization
Переглядів 2035 місяців тому
Enjoy this recent conversation between KCS enthusiasts and Certified KCS Trainers focused on getting set up for success and making KCS work best in individual environments - including a review of available resources (www.serviceinnovation.org/kcs-transformation-series-plan-and-design), tips for success and common pitfalls to avoid, and lots of time for Q&A.
Building a Culture of Coaching | Team Meeting 2024 | 3 minute summary
Переглядів 566 місяців тому
Building a Culture of Coaching | Team Meeting 2024 | 3 minute summary
Conversation Design: Skills and Strategies for Chatbots and AI
Переглядів 2286 місяців тому
As businesses across every industry consider how AI tools like virtual assistants, bots, and automation can influence operations, it can be tough to know how to find the right talent to support your efforts. Austin Lacey, Manager of AI & CX Automation and Marlinda Galapon, Principal Conversation Designer of Zendesk shared the foundations of Conversation Design, the skill sets needed to support ...
Leverage AI for Content Creation and Storytelling
Переглядів 1496 місяців тому
"I invite you to think about these slick AI tools as an extension of your core value proposition." -Kyle Shannon, Storyvine Seeking to better connect with customers and employees in today’s digital- first world? A modular approach to content creation coupled with storytelling offers a powerful customer and employee engagement model. Kyle Shannon of Storyvine and Kevin Clark of Content Evolution...
Measuring Community Success February 2024
Переглядів 816 місяців тому
Join us for an expert presentation on good, better, and best approaches for measuring Community success. We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure Community success for your organization. Measures include number of Community engagements, success rate, issues solved by the Community, Time to Resolution,...
Getting Executive Buy-In: Effective Communication and Insights for Managers and Project Leaders
Переглядів 537 місяців тому
Join Matt Seaman from the Consortium for Service Innovation as he dives into the art of securing executive buy-in and effectively communicating at the highest levels of management. Based on Consortium for Service Innovation Member experience, these effective strategies for communicating with executives are full of valuable insights and practical advice. In under 15 minutes, this insightful vide...
AI at Work: 3 Pillars for Success in 1 minute | Artificial Intelligence Guidance for Businesses
Переглядів 439 місяців тому
Based on the collective wisdom of Consortium for Service Innovation Members, we've distilled the key elements you need to integrate Generative AI into your business. 1. Define Clear Objectives 2. Secure Business Buy-In 3. Obtain Proper Resources Read more detailed guidance: www.serviceinnovation.org/getting-started-with-ai For business leaders and decision-makers, these three pillars lay the gr...
KCS Aligned Vendor Series - Delivering Knowledge in the Post-Search World of AI
Переглядів 298Рік тому
KCS Aligned Vendor Series - Delivering Knowledge in the Post-Search World of AI
KCS in Action - SAP's Innovative Approach to Knowledge Article Scoring
Переглядів 321Рік тому
KCS in Action - SAP's Innovative Approach to Knowledge Article Scoring
How Company Culture Forms Through Innovation
Переглядів 46Рік тому
How Company Culture Forms Through Innovation
KCS in Action - Change Management and KCS in a Digital First World
Переглядів 211Рік тому
KCS in Action - Change Management and KCS in a Digital First World
How to get benefits from your AI adventure *AND* please meet our official ML-AI-Mascot!
Переглядів 130Рік тому
How to get benefits from your AI adventure *AND* please meet our official ML-AI-Mascot!
5 things that WON'T happen at in-person Member Summit 2023
Переглядів 97Рік тому
5 things that WON'T happen at in-person Member Summit 2023
Customer Engagement and AI | 2 minutes of Inspiration | Consortium Time
Переглядів 77Рік тому
Customer Engagement and AI | 2 minutes of Inspiration | Consortium Time
KCS in Action: Selling the Benefits of a Coaching Program
Переглядів 346Рік тому
KCS in Action: Selling the Benefits of a Coaching Program
The new and improved KCS v6 Adoption & Transformation Guide | 5 min summary!
Переглядів 347Рік тому
The new and improved KCS v6 Adoption & Transformation Guide | 5 min summary!