Pin this comment! They just skipped a simple wiring check and ordered a bunch of worthless parts. I hope they at least gave the "used" parts back to the owner so he can sell them and get some of his money back..
hahahahahahahahaha " they fixed the splice professionaly" I would run away from that Stealership asap, that kind of dealers give good mechanics a bad name... shame on them.
The first bike shop I went to was a honda dealership ( Rockingham Honda). I didnt know how good the treated me. They knew I was poor and knew nothing about bikes. They asked me to go out back with the mechanic so he could teach me some things. Oil change air filter , chian lube. Basic bike knoledge that would save me money. Every time I came in for maintenance they would have me participate. I bought 3 bikes from them in years to come. Good bike shops are hard to find.
I agree , a basic 1st year apprentice would have traced down the fault to a broken wire, in less than 1 hour, connectors and wiring past head stem are the main culprits for electrical faults. The repair should have been less than $200 , not $5000. You should report your experience to Honda HQ, this shop must be ripping off 100s of people under the name of Honda, eroding hondas name. Honda wont stand for it . You are a man who loves bike and has alot of money , you are a bike companies dream customer , Honda will want to keep you happy, like a parent with a favorite child.
@@positivemasculinity42 ^^^^^^^^ 100% If you go high enough up the ladder l at Honda I have a feeling part of the service will be reimbursed, and the shop will get a very quick and painful reality check. Don't try rationalizing spending an additional 5k on a bike that already cost 10+ because "something might have gone wrong". They fucked you, and they didn't even lube up first.
True that... I do some off-road trails every summer with my Transalp 650. These old machines seems to fail less. The bad thing is that companies now want a piece drone the GS cake so they are pushing more electronics than an average user really need.
Not a lemon , the $5000 came down to about $400 ( Alternator and broken wire) . But a good shop would have fixed the broken fire for free, and taken some of the alternator cost. A fuel pump should last 50000 klm +, I bet they didnt even put a new one in, I think they scammed you there.
"The bike started with a new stator." Let the dealer explain that! The stator is generating the current to charge the battery and supply power while riding. Not when starting. Totally incompetent workshop. You really paid for all those unnecessary parts? Diagnosing a defective stator is easy, even I can do that. Measure resistance through the three windings, if it's the same for all three combinations it's ok. Measure resistance to ground. A visual inspection with the cover off will also show if it's somehow heat degenerated (like the one on my CCM 450 was) but otherwise there is no reason to replace the stator. Fuel pump: is it running and delivering pressure? Yes? Then why replace it? I am also in the service business, in a totally different field. Customers who don't have warranty or a service contract will get a quote before my visit with all the parts that possibly could fix the problem and a generous estimation of the labor time required. I always tell them: don't get shocked when you see the end sum, we are charging only for what is really necessary. So if there are four parts on the quote and only one is necessary to fix the problem: that's the one they pay. It's up to me as the service engineer to decide if I remove any parts from the system that didn't fix the problem (for sure expensive ones) or leave them in because it will take more time to swap back than the part is worth. Our policy towards labor time: they alway pack for the first two hours, including travel and after that in 0.5h increments. If I do a mistake that consumes time: they don't pay for it. That's how you keep your customers happy. What your workshop with his incompetent personal did is a ripp off!
Amen and hallelujah brother! Doesn't start? Does fuel run out on the ground? Got the freakin' petcock OPEN??? LOOOOOONG before I start pushin' I'm gonna check things on the trail...
The Stator intergrade the pick up coil (crankshaft position sensor) while you cranking to start the signal is received by the ECU to provide spark. The issue for this particular seems to be a tip over sensor or a defective resistor in the ignition.
In hindsight whilst watching this video it always seemed to me there was a wire loom problem and these problems are 9 times out of 10 around the headstock because of the constant movement of the handle bars rubbing against the wiring loom. Also interesting how your bike was running but when you applied 1st gear the engine stopped and wouldn't start that would imply that the clutch lever, side stand sensor is possibly faulty. Also seems like the shop mechanic's are only 'fitters' who do not diagnose problems but just fit new parts and hope for the best......
I absolutely would not have paid a penny. If mechanics throw parts at a vehicle to fix it they are not capable wrenches. Please never tow a bike the way you did, loop the strap to your foot peg, hold it with your boot, so you can release it if needed and not get drug down the road by the tow vehicle if something goes wrong . I hope you kept the old pump for a spare, also if you did wash it out good with WD40 and plastic bag it to keep it from rusting inside.
That's a disgrace. All the dealers are at that now. Just keep throwing parts at it, process of elimination, and charge you for all the parts (and labour) you didn't need)
I agree with all the comments, but in your vid its not clear if you got charged. You showed a bill but that is not the same a paying the bill. The mechanics were very lazy and/or incompetent. Please share name of garage so others do not fall into your trap. Also, let Honda know about this. They should reprimand the dealer for this. It is their reputation that is being hurt
Keep calm and keep the bike. You will learn to love it with its quorks. My 2010 Suzuki underbone(fuel injected) had a fried/cut wire too in the same place as yours. The only issue I had was that I could not see the turn light on my dash. Only when I shooke the handlebars was lighting up. Easier to trace and solve my problem. Do not expect any mechanic with limited time to spare on your bike to find and fix your bike issue. There are far more chances that YOU diagnose it and fix it by yourself. Cheers from Greece mate
I would call honda customer service and complain, if they dont refund you any money back. Use the complain file number and sue the dealership for not properly diagnosing the issue. A torn wire that cost less then a dollar to properly repair, shouldnt cost you over 5 grand. Its clear the dealerships techs do not know how to properly diagnose and work on these bikes. Parts slapping at its finest
Ibidu, bingo! As you have pointed out, the dealership has crap technicians. How hard would it have been to check powers and grounds to the tachometer display. Someone else in the comments said the bike is a lemon. That person is clueless. 30 minutes at the very outside would have been spent diagnosing the tach issue. This guy just bent over and let the dealer stick it to him. This guy needs a new pair of balls.
Even if the dealership and Honda say no cash back etc. Idk about your country but here in Australia we have Consumer Laws which can be enforced to make the responsible pay up. Sometimes a few bucks with the legal team makes the big boys come running for you with $$$ or alternatives.🤓
I bought a new Crosstourer Highlander and it never ran properly from day one, took it back to a Honda Dealer who said the problem was "normal" and not to be concerned, it took 2yrs until I met the head of Honda UK technical at a bike show to get any sense of what the root cause was!! I've just put a deposit down on a Yamaha now never going back to Honda!
checking a fuel pump to see if its properly working should be one of the easiest things for a mechanic. so why ordering a new one, replacing it and, surprise, it still does not work. that's a very bad, and expensive, tactics. i feel sorry for you.
That is one of 2 bikes I considered trading for. My 2014 Suzuki vstrom 650 with 55,000 miles has only gas, oil, filters , tires and chains and sprockets replaced. Normal wear items. They did replace the stator on a recall. Other than normal wear items, not one problem, not even a blown lightbulb, I'm keeping it.
I also had a difficulty in starting my 2012 Yamaha Super Tenere 1200 shortly after receiving it from a used motorcycle dealer. The starter was turning the engine over, but it didn’t want to start. The cause of this problem was a loose battery terminal on the battery, after the bike had an intensive pre delivery service and inspection from the dealership. Some technicians don’t take pride in the job they are doing anymore.
They charged you for eyeballing the bike. "Intensive" is BS verbiage. BTW this is why every serious motorcyclist should learn at least basic wrenching so they can personally vet their purchases.
So unfortunate sir, I have had your Africa Twin (2017) & now an Africa Twin Sports Adv. model (2018). So glad I don't have any problems _yet._ God bless.
I understand. I was going to upgrade my 2012 NC700X but the new ones have a lot of stuff I don't want. For instance, I have a single throttle body, now there's direct injection with much more complexity and parts.
Wise move. Vehicles for off-road use should be so simple they can be diagnosed in minutes by the rider. There is no particular reason you could not keep a DR for life though buying spares and a parts bike would be a wise move given its age. I ensure ample spares for my fleet and opportunistic purchase saves money and time.
Glad you are back up and going. That is a lot to spend on that bike though when it didn't come to you in a fully running state. I had a similar problem with a Suzuki I owned. Turned out to be a bad ground where they all come together. It only really happened in the rain, so it was difficult for them to find
Wow man. Sorry about your luck. It really sounds like that dealership took you for a ride. No way in hell would a shotgun approach to the problem fly with me....
Unfortunately this is typical of motorcycle dealers these days....the mechanics aren't problem solvers , they just replace parts and usually can't even do that properly. Hope you are doing ok
Horatio lol u have no idea what your talking about mate...i spent over 20 years as a dealer master mechanic /auto electrician myself and we don’t just throw parts at cars and bike we diagnose.....old you may find the odd lazy mechanic or junior mechanic that may do that but its still rare at a dealer
Yup. My Honda Varadero turn signals were not working. Honda dealer mechanic said that I needed a new handlebar control (2-3 hundred dollars with labor). I took it home and opened the control and saw there was dirt in there. Cleaned it up, and the turn signals worked. Took me 15 minutes. Lazy, stupid or malicious, I don't know, but I never went back there. I have since sold that bike, and bought my current one at a different dealer.
Uh, warranty? Or did you buy used without buying an aftermarket warranty. If you bought it used, the prior owner probably took the triple tree off to put a damper on, then removed when trading in. That process can cause a wire to fray on the older Twins. The newer ones have a hard plastic/Rubber sheath protecting now.
I purchased a new 2019 Honda Goldwing, had it a few months and the oil light started coming on. I checked the oil it was full. The dealer thought I was an idiot, they had me ride it in to check the oil, they confirmed the oil was full. The oil light came back on the next day, I rode it right back in they saw the light on again, they asked me to leave it, no loaner bike for me, I had to get a ride back home 80 miles. They replace the oil pressure sensor and replaced the oil filter. Nothing changed the light was back on the next day, I brought it back in, they had the bike like 43 days and they called Honda corporate to come out and look at it. Honda corporate I guess had them change the oil and oil filter. The dealer called me and told me it’s ready. I picked up the bike and the dealer told me if it happens again to just let them know but every other time they told me to bring it right back in which implied they didn’t want me to bring it in again. Not once did they pick the bike up or offer a loaner. The next day the light was back on again. Honda is now the proud owner of my problematic goldwing. I’m not looking back. I hope your problems are fixed man I know how frustrating it can be. I called Honda corporate during this time and what I feel I was told was basically there is nothing they would do for me. So I had to force process it as a lemon and that took a while. Best of luck!
Adventure Hobbies what bike did you have before? And me too! I went from a BMW R1150RT to the new goldwing because my BMW was broken a lot. I was really surprised. Don’t get me wrong, having come from BMW I’m ok with a bike having problems but a little customer service would have been nice. Whenever I brought my BMW in for service even out of warranty I got a loaner, I got my bike back washed and they give a good warranty on the repairs too. My BMW is a 2004, when I got the goldwing the dealer didn’t want it as a trade in so I still have my BMW and am really happy for that because I have a bike to ride still.
@@adventurehobbies1272 Overly complex vehicles inherently have more points of failure. I'm a lifelong mechanic (from F-16s to small engines) and because I keep my machines for life all my motorbikes are carbed and of designs I can rewire in an afternoon from memory. Hypercomplexity means shorter vehicle life spans as parts like ECUs go out of production. Motorcycle wiring ages poorly, connectors become brittle and connections corrode.
Thank you for posting this. Screw that mess. I don't ever buy anything like this when a customer gets as screwed by it as you were for simply owning the damn thing. Honda shame on you. I'll stay with the NC700x or even a Vstrom650. I cannot stand when this happens on a new vehicle.
That was a super nice gesture ... from you. Don't take me wrong but, if it happened to me, dealer would be on the hook for all costs (labour and parts). I wouldn't even negotiate about it.
You seem to be a very patient guy ;) But I have a dealership that works exactly the same : he starts with the expensive/easy fixing part before starting looking deeply into the bike : even if our bike are now full of electronics all those informations run into cables...cables than can be full of dust/rust etc.
I once owned a Honda, and when it developed a problem, the Honda service departments couldn't correctly diagnose it. Your experience doesn't surprise me.
OH HELL NO ! Glad to see your bike back in running condition, but that dealer should only be charging you for what ACTUALLY fixed the problem. It's called working in "good faith" and that dealer needs to find some.
GREAT video pal , I'm about to pull the trigger on a 2020 version so really appreciate this stuff , its no good just hearing the good honda stuff , everything can have issues , its nice to have advice on how to fix them and problem solving Cheers
Bike has been working great ever since. I have read on forums that 2020 dct have issues running lean. If you are the type that likes to add exhaust to your bike, then standard would be a better option. Keep in mind that you are unable to tune a dct version.
Hi. At the very least all the new parts you purchased that didn't fix your bike means that the removed used parts are all good ones and are yours (they weren't service/exchange). These should be given to you for you to keep/sell on. Or the garage could buy them off you for a price which takes some of the sting out for you and gives the garage some cheaper 'let's try parts' for future breakdowns. I also get that you're just happy to be back up and running.
That sucks you had to go through all of that. Thanks for making a video to tell your story. wasn't the bike under warrantee still? I hope you found the real problem and it won't short everything out now it sounds like they found the root problem anyway.
Looking at your service invoice, I see almost $1000 in parts and labor that had nothing to do with the problem. Not saying that $4300 isn't still incredibly painful, but still. Now speaking from a mechanical and operational point of view, that shop should have checked the wiring harness before ever touching any other parts. ALWAYS go from the simplest and least expensive explanation and work your way up from there. It has become a lost principle. That's the #1 reason I do all of my own diagnosis and repair and always will. Aimlessly throwing parts at a problem rarely turns out well.
As someone with the same last name who's trying to learn the ins and outs of certain mechanical repairs, I appreciate the tip of what appears to be lost wisdom. BTW cool first name too, as a kid I wished to be named Jason until I was 8 or so, because JASON is the acronym for July August September October November.
Amazing how they changed all the expensive parts first before checking the wire harness which is basic troubleshooting. I would argue against paying all but the wire harness fix. Tell us all your dealer so we can stay clear from that company.
I had a problem with the heated grips. The dealership ordered replacement grips and they didn't work either. They finally told me it was the wiring harness and it needed Tobe replaced. After 30 days Honda gave them permission. It wad covered by Honda Protection Plan, so we had to get it approved. We finally got it completed and no issues. Perhaps Honda is having problems with their wiring harnesses. I haven't heard anything on the AT forums about it.
Sounds like all R&D in terms of parts ordering was done by the dealer and then put on your bike unnecessarily if I might add instead of first trying to identify the issue. A simple multimeter test would have given out the issue. Anywhoo I guess sometimes we have to bite the bullet to learn something new. Thank you for sharing
Sorry to hear your troubles, I have the AT 2019 model, great bike, I’m in the UK. I think that motorcycles are getting too complicated with all the electronics, I only buy new bikes now and change before the warranty runs out, I had a BMW 1200 GS that ran out of warranty and shortly after the ABS packed up cost £1800 to fix.
Unfortunately you are correct, if you want to buy a reliable motorcycle buy a good refurbished old bike like a Honda CBR1100XX Blackbird or buy new and sell on/trade in. The World we live in is an ass designed by ourselves...
@@taol3944 It's too costly to buy a new bike every other year. Even if you trade in you lose 40% of the bike's value that you had payed. I got the 17 AT and for an extra $450 the dealer gave the extended warranty for 4 years. You can probably extend it even further. Well, I guess that doesn't mean that the warranty would cover everything :)
I hear you 👍 That is the very reason I limit my opinions to old school bikes without all those fancy riders modes. Unfortunately the market is becoming increasingly smaller. The 2015 Kawasaki Z1000 was still a pure bike without all those fancy electronics..... Safe rides 👍🏍
@@Herzankerkreuz67 I agree, that is why I bought a new Ténéré 700. Other than fuel injection and ABS, not other traction control or fancy electronic crap in there. If people need all that electronics to be safe, then they need to reevaluate their riding skills or downright give up motorcycles. But hey, as long as dumb people are willing to pay the crazy prices dealers are charging for all that "safety and performance," manufactures and dealers will keep sticking it to them. 🤦♀ And this adds to my point I often make. For anyone considering international travel, like I do, if a mechanic here in the US had such a hard time properly diagnosing the bike, imagine a mechanic in the middle of no where in a 3rd world country, who has no experience or the fancy equipment needed to diagnose such a electronically complex bike. Good luck with that! It seems that now days very few people really use their brains. I have never owned a bike with all the electronics in it, I have ridden them but not owned them, and I'd rather own my T7 over those bikes. In fact, I think that I can ride my T7 better and faster than the bikes I've ridden with all that junk.
Man i feel for you. I understand that you kept the bike. A True Biker that likes his bike! Of course its a expensive AT now but at least you have some experience for the Future what was changed, what can go wrong.
Hey, I own a 2015 Honda CBR250R. It had a stator problem too. Engine just quit in the middle of the road. Had to put it on a truck and take it to the nearest Honda service center which was a good 65kms away. Took them 2 weeks to fix it. The engineer who fixed my bike said that he'd never seen a stator problem in any Honda bike until mine. Wierd!!
Damn well at least those things only go on fire roads. Would hate to break down on a 600lb dirtbike somewhere hard to get to. When they get that big why not get a tacoma lol.
The original problem was one chafed wire (fixed with heat shrink stuff $1). Then the bike had a stator problem ($500). But to fix it, the dealer spent ore than $5,000. I call it incompetence.
They needed to check the wiring harness first before replacing expensive components.... KISS principle! Did they offer to eat some of the cost of their misdiagnosis?
Something similar happened to my Honda Jazz2005 (I know, it is a car, bear with me). The car suddenly it lost power and was crawling at idle pace. It would not accelerate. I took it to my Rhodes, Greece dealer and the electrician went through most of the car. He ,eventually, found that the wire powering the induction butterfly was nearly cut. Mind you this thin wire was inside a wire bundle of about 20 to 25 wires comprising the main artery of electrical commands. And yes, all the things you replaced were in consideration, just the money was not there so the real reason had to be found. I think I paid between 70 to 120 euros, I don't remember.
I am sorry I feel for you all the headache you had to go through. Looks like dealer was just guessing one after another..granted African Twin is one of the best adv bike out in the market. You should take this to Honda factory and file a complaint against the dealer and also they should work some kind of deal to trade in for another new one.
Man...you need to find a dealer that doesn’t just replace parts in hopes that fixes the problem. I would had refused to pay for anything that didn’t need to be replaced.
Wow they screwed you pretty hard on that one. Would never go to the dealer to fix stuff unless its covered by warranty. Find a decent mechanic with a good reputation (not always easy to find but you will be glad you did if you have issues in the future)
That is ridiculous! You need to complain to Honda. Failure to do so will impact other riders down the line. You also need to insist on a refund for all the unnecessary work carried out by the Stealer.
I am sad that you had to experience this. I have got an AT with 40k km from 2017. Never any issue. You were just really unlucky. You had to pay the service cost? If yes that is a very bad experience and I can understand that. But trust me the bike is awesome.
Sorry to hear you had all this hassle. Was the bike new? If so must have been under warranty. If you had to pay i think I would be asking Honda for reimbursement . Hope that's the end of you troubles . I have a 19 year model. Am extremely pleased with it. You just don't expect hassle with Honda . Wonder how the wire got damaged. All the best. Dave UK.
I hope that you kept all those spare parts, you can get good coins for them as they are intact. Or get all stuff filled and send it to Honda, so guys who played you can A: pay you back or B: lose dealership or status of the authorized service provider.
As experienced in electronics i may say that part like this (or similar) are way over priced and are made to be unique for the bike. I had similar problems long time ago with a Transalp and do everything by myself for few bucks and worked as a charm after that.
Looking at some new bikes but I'm thinking I'll give my "old" NC700X a going over and keep it. You know, it's not just that dealer or that mechanic. The newer bikes/cars/everything are so complicated and user unfriendly, little problems turning into big problems are inevitable.
@Mister Jizmester I was out there for a couple of hours and I remember what I don't like about the NC750X: the seat. Any recommendations for a replacement seat?
im a mechanic based in germany. and so what your dealership did was just replacing party until it ran again? in germany we call this "teile-tauscher" which means parts-replacer lol. they should search for the actual problems first and then quote you on that. we had the same problem with an ATAS where the cable from the tac broke and the bike didnt start. his re´plair was like 200€ for searching the error and then fix the cable. sorry for my english and greetings from germany :)
Always learn how to work on your bike, it's part of the journey. I'd never trust a dealer that can't explain what and why things are getting done. But what has helped me in these situations was the ability to also relay my diagnosis to any shop or mechanic immediately removing any guess work. BUT WAIT THERE"S MORE! Now I'm stuck in the "We don't work on old bikes!" Motorcycles are great but dealers and Power Shops are mostly garbage because it's really just a retail business trying to stay in business. Even if you don't work on your bike, learn how it works.
Sorry but you need to name this dealer so the rest of the human race can avoid them like a plague
Agree with you 100%
Pin this comment! They just skipped a simple wiring check and ordered a bunch of worthless parts. I hope they at least gave the "used" parts back to the owner so he can sell them and get some of his money back..
This is highway robbery
yeah that is insane, dealer mistake, they should have reimbursed you for all the shit you had to buy!
WHY THE HELL ARE YOU PAYING FOR STUFF THAT DID NOT FIX THE BIKE??
hahahahahahahahaha " they fixed the splice professionaly"
I would run away from that Stealership asap, that kind of dealers give good mechanics a bad name... shame on them.
The first bike shop I went to was a honda dealership ( Rockingham Honda). I didnt know how good the treated me. They knew I was poor and knew nothing about bikes. They asked me to go out back with the mechanic so he could teach me some things. Oil change air filter , chian lube. Basic bike knoledge that would save me money. Every time I came in for maintenance they would have me participate. I bought 3 bikes from them in years to come. Good bike shops are hard to find.
This needs to be addressed by Honda factory, they didn’t need to do half of the things that they charged you for, they were simply guessing
I agree , a basic 1st year apprentice would have traced down the fault to a broken wire, in less than 1 hour, connectors and wiring past head stem are the main culprits for electrical faults. The repair should have been less than $200 , not $5000. You should report your experience to Honda HQ, this shop must be ripping off 100s of people under the name of Honda, eroding hondas name. Honda wont stand for it . You are a man who loves bike and has alot of money , you are a bike companies dream customer , Honda will want to keep you happy, like a parent with a favorite child.
@@positivemasculinity42 ^^^^^^^^ 100%
If you go high enough up the ladder l at Honda I have a feeling part of the service will be reimbursed, and the shop will get a very quick and painful reality check.
Don't try rationalizing spending an additional 5k on a bike that already cost 10+ because "something might have gone wrong". They fucked you, and they didn't even lube up first.
How do you know that he got charged for it? He doesn't say. I don't believe he paid for it.
Nothing makes an adventure bike useless than lack of confidence that it won't breakdown in the middle of nowhere. I would have returned it.
True that... I do some off-road trails every summer with my Transalp 650. These old machines seems to fail less. The bad thing is that companies now want a piece drone the GS cake so they are pushing more electronics than an average user really need.
Bang on 100%.
A whole lotta' people have had ZERO issues with the AT's.
@@sthr2110 The vocal ones are GENERALLY the ones with the biggest love for the product/company, or issues with it/them.
you paid that? I would have had the dealer pay or honda pay that is just insane, they sold you a lemon
Not a lemon , the $5000 came down to about $400 ( Alternator and broken wire) . But a good shop would have fixed the broken fire for free, and taken some of the alternator cost. A fuel pump should last 50000 klm +, I bet they didnt even put a new one in, I think they scammed you there.
@@positivemasculinity42 make up your mind first you say its not a lemon then call it a scam, thats what a lemon is ffs
"The bike started with a new stator." Let the dealer explain that! The stator is generating the current to charge the battery and supply power while riding. Not when starting. Totally incompetent workshop. You really paid for all those unnecessary parts? Diagnosing a defective stator is easy, even I can do that. Measure resistance through the three windings, if it's the same for all three combinations it's ok. Measure resistance to ground. A visual inspection with the cover off will also show if it's somehow heat degenerated (like the one on my CCM 450 was) but otherwise there is no reason to replace the stator. Fuel pump: is it running and delivering pressure? Yes? Then why replace it?
I am also in the service business, in a totally different field. Customers who don't have warranty or a service contract will get a quote before my visit with all the parts that possibly could fix the problem and a generous estimation of the labor time required. I always tell them: don't get shocked when you see the end sum, we are charging only for what is really necessary. So if there are four parts on the quote and only one is necessary to fix the problem: that's the one they pay. It's up to me as the service engineer to decide if I remove any parts from the system that didn't fix the problem (for sure expensive ones) or leave them in because it will take more time to swap back than the part is worth. Our policy towards labor time: they alway pack for the first two hours, including travel and after that in 0.5h increments. If I do a mistake that consumes time: they don't pay for it.
That's how you keep your customers happy. What your workshop with his incompetent personal did is a ripp off!
Amen and hallelujah brother! Doesn't start? Does fuel run out on the ground? Got the freakin' petcock OPEN??? LOOOOOONG before I start pushin' I'm gonna check things on the trail...
@@Walkercolt1 To be fair...the AT is fuel injected so there is no fuel petcock....
The Stator intergrade the pick up coil (crankshaft position sensor) while you cranking to start the signal is received by the ECU to provide spark.
The issue for this particular seems to be a tip over sensor or a defective resistor in the ignition.
In hindsight whilst watching this video it always seemed to me there was a wire loom problem and these problems are 9 times out of 10 around the headstock because of the constant movement of the handle bars rubbing against the wiring loom.
Also interesting how your bike was running but when you applied 1st gear the engine stopped and wouldn't start that would imply that the clutch lever, side stand sensor is possibly faulty.
Also seems like the shop mechanic's are only 'fitters' who do not diagnose problems but just fit new parts and hope for the best......
So the actual cost to fix the Twin was 20 dollars
I mean, labor to check wiring continuity, and the repair. $200-$250 max if they're being really careful.
1 hour diagnostic, time spent for repair
Thats it $20 bucks.
There is a saying in my country: as long as there are sheep to shear, there will be scissors and those who shear.
Nice to see someone from Ukraine watched my video, thanks.
@@adventurehobbies1272 maybe I missed this part, is this a new or used bike?
I absolutely would not have paid a penny. If mechanics throw parts at a vehicle to fix it they are not capable wrenches. Please never tow a bike the way you did, loop the strap to your foot peg, hold it with your boot, so you can release it if needed and not get drug down the road by the tow vehicle if something goes wrong . I hope you kept the old pump for a spare, also if you did wash it out good with WD40 and plastic bag it to keep it from rusting inside.
You have the wrong dealer, not the wrong bike.
My 2 bikes combined costed only 1000eur more than that bill...
That should have been the dealer paying the cost to fix a bike they sold you that was broken to begin with... gosh that sucks man.
That's a disgrace. All the dealers are at that now. Just keep throwing parts at it, process of elimination, and charge you for all the parts (and labour) you didn't need)
I agree with all the comments, but in your vid its not clear if you got charged. You showed a bill but that is not the same a paying the bill. The mechanics were very lazy and/or incompetent. Please share name of garage so others do not fall into your trap.
Also, let Honda know about this. They should reprimand the dealer for this. It is their reputation that is being hurt
Keep calm and keep the bike. You will learn to love it with its quorks.
My 2010 Suzuki underbone(fuel injected) had a fried/cut wire too in the same place as yours.
The only issue I had was that I could not see the turn light on my dash.
Only when I shooke the handlebars was lighting up.
Easier to trace and solve my problem.
Do not expect any mechanic with limited time to spare on your bike
to find and fix your bike issue.
There are far more chances that YOU diagnose it and fix it by yourself.
Cheers from Greece mate
I would call honda customer service and complain, if they dont refund you any money back. Use the complain file number and sue the dealership for not properly diagnosing the issue. A torn wire that cost less then a dollar to properly repair, shouldnt cost you over 5 grand. Its clear the dealerships techs do not know how to properly diagnose and work on these bikes. Parts slapping at its finest
This is definitely NOT how Honda treats their customers......
Honda customer service in the U.K. is Crap.
Ibidu, bingo! As you have pointed out, the dealership has crap technicians. How hard would it have been to check powers and grounds to the tachometer display. Someone else in the comments said the bike is a lemon. That person is clueless. 30 minutes at the very outside would have been spent diagnosing the tach issue. This guy just bent over and let the dealer stick it to him. This guy needs a new pair of balls.
Even if the dealership and Honda say no cash back etc. Idk about your country but here in Australia we have Consumer Laws which can be enforced to make the responsible pay up. Sometimes a few bucks with the legal team makes the big boys come running for you with $$$ or alternatives.🤓
Thanks for sharing
Picking up my 2021 tomorrow
I bought a new Crosstourer Highlander and it never ran properly from day one, took it back to a Honda Dealer who said the problem was "normal" and not to be concerned, it took 2yrs until I met the head of Honda UK technical at a bike show to get any sense of what the root cause was!! I've just put a deposit down on a Yamaha now never going back to Honda!
checking a fuel pump to see if its properly working should be one of the easiest things for a mechanic. so why ordering a new one, replacing it and, surprise, it still does not work. that's a very bad, and expensive, tactics. i feel sorry for you.
Very good, experience shared will help us.. Hope your bike is running good..
That is one of 2 bikes I considered trading for. My 2014 Suzuki vstrom 650 with 55,000 miles has only gas, oil, filters , tires and chains and sprockets replaced. Normal wear items. They did replace the stator on a recall. Other than normal wear items, not one problem, not even a blown lightbulb, I'm keeping it.
Thanks for the heads up. I pickup mine in 2 days.
What a nightmare! Never heard of this problem. I wish you all the best now.
I also had a difficulty in starting my 2012 Yamaha Super Tenere 1200 shortly after receiving it from a used motorcycle dealer. The starter was turning the engine over, but it didn’t want to start. The cause of this problem was a loose battery terminal on the battery, after the bike had an intensive pre delivery service and inspection from the dealership. Some technicians don’t take pride in the job they are doing anymore.
They charged you for eyeballing the bike. "Intensive" is BS verbiage. BTW this is why every serious motorcyclist should learn at least basic wrenching so they can personally vet their purchases.
Dayum boy, you’ve been had!! No competent engineer will just throw parts at a problem until one works!!
So unfortunate sir, I have had your Africa Twin (2017) & now an Africa Twin Sports Adv. model (2018).
So glad I don't have any problems _yet._ God bless.
Thanks for the info! Good to know, I hope to get an adventure bike within the next year or so. Maybe I'll have a look at the new Harley Trans America.
Good to hear from Ray Romano
You've made my mind up... Im sticking with my 1996 Dr650
Get an Africa Twin but keep your Dr
I understand. I was going to upgrade my 2012 NC700X but the new ones have a lot of stuff I don't want. For instance, I have a single throttle body, now there's direct injection with much more complexity and parts.
Wise move. Vehicles for off-road use should be so simple they can be diagnosed in minutes by the rider. There is no particular reason you could not keep a DR for life though buying spares and a parts bike would be a wise move given its age. I ensure ample spares for my fleet and opportunistic purchase saves money and time.
Glad you are back up and going. That is a lot to spend on that bike though when it didn't come to you in a fully running state. I had a similar problem with a Suzuki I owned. Turned out to be a bad ground where they all come together. It only really happened in the rain, so it was difficult for them to find
Glad it worked out for you as well. "Ride-on brother"
I love how they just threw parts at it before they broke out the multimeter 🤦🏻
Thank you for share with us. 🇵🇹👍
Wow man. Sorry about your luck. It really sounds like that dealership took you for a ride. No way in hell would a shotgun approach to the problem fly with me....
Wow I hope your warranty covered it! What a shock for that to happen on a new Honda
Unfortunately this is typical of motorcycle dealers these days....the mechanics aren't problem solvers , they just replace parts and usually can't even do that properly.
Hope you are doing ok
Horatio lol u have no idea what your talking about mate...i spent over 20 years as a dealer master mechanic /auto electrician myself and we don’t just throw parts at cars and bike we diagnose.....old you may find the odd lazy mechanic or junior mechanic that may do that but its still rare at a dealer
Yup. My Honda Varadero turn signals were not working. Honda dealer mechanic said that I needed a new handlebar control (2-3 hundred dollars with labor). I took it home and opened the control and saw there was dirt in there. Cleaned it up, and the turn signals worked. Took me 15 minutes. Lazy, stupid or malicious, I don't know, but I never went back there. I have since sold that bike, and bought my current one at a different dealer.
I think you mean typical
Atypical is the antonym of typical.
If you paid that you better have kept all those "Faulty" parts they took off, sell them to get your money back.
Wow! You paid what? Definitely, not the smartest thing to do.
Uh, warranty? Or did you buy used without buying an aftermarket warranty. If you bought it used, the prior owner probably took the triple tree off to put a damper on, then removed when trading in. That process can cause a wire to fray on the older Twins. The newer ones have a hard plastic/Rubber sheath protecting now.
I purchased a new 2019 Honda Goldwing, had it a few months and the oil light started coming on. I checked the oil it was full. The dealer thought I was an idiot, they had me ride it in to check the oil, they confirmed the oil was full. The oil light came back on the next day, I rode it right back in they saw the light on again, they asked me to leave it, no loaner bike for me, I had to get a ride back home 80 miles. They replace the oil pressure sensor and replaced the oil filter. Nothing changed the light was back on the next day, I brought it back in, they had the bike like 43 days and they called Honda corporate to come out and look at it. Honda corporate I guess had them change the oil and oil filter. The dealer called me and told me it’s ready. I picked up the bike and the dealer told me if it happens again to just let them know but every other time they told me to bring it right back in which implied they didn’t want me to bring it in again. Not once did they pick the bike up or offer a loaner. The next day the light was back on again. Honda is now the proud owner of my problematic goldwing. I’m not looking back. I hope your problems are fixed man I know how frustrating it can be. I called Honda corporate during this time and what I feel I was told was basically there is nothing they would do for me. So I had to force process it as a lemon and that took a while. Best of luck!
We brought Honda to avoid these problems.
Adventure Hobbies what bike did you have before? And me too! I went from a BMW R1150RT to the new goldwing because my BMW was broken a lot. I was really surprised. Don’t get me wrong, having come from BMW I’m ok with a bike having problems but a little customer service would have been nice. Whenever I brought my BMW in for service even out of warranty I got a loaner, I got my bike back washed and they give a good warranty on the repairs too. My BMW is a 2004, when I got the goldwing the dealer didn’t want it as a trade in so I still have my BMW and am really happy for that because I have a bike to ride still.
@@adventurehobbies1272 Overly complex vehicles inherently have more points of failure. I'm a lifelong mechanic (from F-16s to small engines) and because I keep my machines for life all my motorbikes are carbed and of designs I can rewire in an afternoon from memory. Hypercomplexity means shorter vehicle life spans as parts like ECUs go out of production. Motorcycle wiring ages poorly, connectors become brittle and connections corrode.
Thank you for posting this. Screw that mess. I don't ever buy anything like this when a customer gets as screwed by it as you were for simply owning the damn thing. Honda shame on you. I'll stay with the NC700x or even a Vstrom650. I cannot stand when this happens on a new vehicle.
so in the end 5k for a wire splice and wrap nice one
That was a super nice gesture ... from you. Don't take me wrong but, if it happened to me, dealer would be on the hook for all costs (labour and parts). I wouldn't even negotiate about it.
Unfortunately, finding a good mechanic is as hard as finding a good medical doctor.
You seem to be a very patient guy ;)
But I have a dealership that works exactly the same : he starts with the expensive/easy fixing part before starting looking deeply into the bike : even if our bike are now full of electronics all those informations run into cables...cables than can be full of dust/rust etc.
I once owned a Honda, and when it developed a problem, the Honda service departments couldn't correctly diagnose it. Your experience doesn't surprise me.
OH HELL NO ! Glad to see your bike back in running condition, but that dealer should only be charging you for what ACTUALLY fixed the problem. It's called working in "good faith" and that dealer needs to find some.
GREAT video pal , I'm about to pull the trigger on a 2020 version so really appreciate this stuff , its no good just hearing the good honda stuff , everything can have issues , its nice to have advice on how to fix them and problem solving
Cheers
Bike has been working great ever since. I have read on forums that 2020 dct have issues running lean. If you are the type that likes to add exhaust to your bike, then standard would be a better option. Keep in mind that you are unable to tune a dct version.
@@adventurehobbies1272 what do you mean you can't tune a dct version? so if I add an exhaust and air filter? i cant maximize the performance?
Hi. At the very least all the new parts you purchased that didn't fix your bike means that the removed used parts are all good ones and are yours (they weren't service/exchange). These should be given to you for you to keep/sell on. Or the garage could buy them off you for a price which takes some of the sting out for you and gives the garage some cheaper 'let's try parts' for future breakdowns. I also get that you're just happy to be back up and running.
That sucks you had to go through all of that. Thanks for making a video to tell your story. wasn't the bike under warrantee still? I hope you found the real problem and it won't short everything out now it sounds like they found the root problem anyway.
Looking at your service invoice, I see almost $1000 in parts and labor that had nothing to do with the problem. Not saying that $4300 isn't still incredibly painful, but still. Now speaking from a mechanical and operational point of view, that shop should have checked the wiring harness before ever touching any other parts. ALWAYS go from the simplest and least expensive explanation and work your way up from there. It has become a lost principle. That's the #1 reason I do all of my own diagnosis and repair and always will. Aimlessly throwing parts at a problem rarely turns out well.
As someone with the same last name who's trying to learn the ins and outs of certain mechanical repairs, I appreciate the tip of what appears to be lost wisdom. BTW cool first name too, as a kid I wished to be named Jason until I was 8 or so, because JASON is the acronym for July August September October November.
its a bummer overall experience for you, sad to see you go through this, hope you can resolve this
Amazing how they changed all the expensive parts first before checking the wire harness which is basic troubleshooting.
I would argue against paying all but the wire harness fix. Tell us all your dealer so we can stay clear from that company.
The repair bill you paid is more than I've spent to buy a bike.
I wasn’t expecting this from Honda, you got a lemon in this case.
I had a problem with the heated grips. The dealership ordered replacement grips and they didn't work either. They finally told me it was the wiring harness and it needed Tobe replaced. After 30 days Honda gave them permission. It wad covered by Honda Protection Plan, so we had to get it approved. We finally got it completed and no issues. Perhaps Honda is having problems with their wiring harnesses. I haven't heard anything on the AT forums about it.
Just one of the reasons i want a bike with less electronics on it.
Less electronics not necessarily fewer wires through the frame. The problem is why that wire cuts ?
Sounds like all R&D in terms of parts ordering was done by the dealer and then put on your bike unnecessarily if I might add instead of first trying to identify the issue. A simple multimeter test would have given out the issue. Anywhoo I guess sometimes we have to bite the bullet to learn something new.
Thank you for sharing
Sorry to hear your troubles, I have the AT 2019 model, great bike, I’m in the UK.
I think that motorcycles are getting too complicated with all the electronics, I only buy new bikes now and change before the warranty runs out,
I had a BMW 1200 GS that ran out of warranty and shortly after the ABS packed up cost £1800 to fix.
same, with all the electronics on board, we have to change the bike every 2 years.
Unfortunately you are correct, if you want to buy a reliable motorcycle buy a good refurbished old bike like a Honda CBR1100XX Blackbird or buy new and sell on/trade in. The World we live in is an ass designed by ourselves...
@@taol3944 It's too costly to buy a new bike every other year. Even if you trade in you lose 40% of the bike's value that you had payed. I got the 17 AT and for an extra $450 the dealer gave the extended warranty for 4 years. You can probably extend it even further. Well, I guess that doesn't mean that the warranty would cover everything :)
I hear you 👍
That is the very reason I limit my opinions to old school bikes without all those fancy riders modes. Unfortunately the market is becoming increasingly smaller.
The 2015 Kawasaki Z1000 was still a pure bike without all those fancy electronics.....
Safe rides 👍🏍
@@Herzankerkreuz67 I agree, that is why I bought a new Ténéré 700. Other than fuel injection and ABS, not other traction control or fancy electronic crap in there. If people need all that electronics to be safe, then they need to reevaluate their riding skills or downright give up motorcycles. But hey, as long as dumb people are willing to pay the crazy prices dealers are charging for all that "safety and performance," manufactures and dealers will keep sticking it to them. 🤦♀ And this adds to my point I often make. For anyone considering international travel, like I do, if a mechanic here in the US had such a hard time properly diagnosing the bike, imagine a mechanic in the middle of no where in a 3rd world country, who has no experience or the fancy equipment needed to diagnose such a electronically complex bike. Good luck with that! It seems that now days very few people really use their brains. I have never owned a bike with all the electronics in it, I have ridden them but not owned them, and I'd rather own my T7 over those bikes. In fact, I think that I can ride my T7 better and faster than the bikes I've ridden with all that junk.
That's that honda reliability..
Welp, there goes the idea of getting one of these.
Man i feel for you. I understand that you kept the bike. A True Biker that likes his bike! Of course its a expensive AT now but at least you have some experience for the Future what was changed, what can go wrong.
Finally, someone with some decency!
Hey, I own a 2015 Honda CBR250R. It had a stator problem too. Engine just quit in the middle of the road. Had to put it on a truck and take it to the nearest Honda service center which was a good 65kms away. Took them 2 weeks to fix it.
The engineer who fixed my bike said that he'd never seen a stator problem in any Honda bike until mine. Wierd!!
You got had mate, really seen you coming
Give the bike a chance? Wire breaks no matter the manufacturing company... I think the shotgun troubleshooting is to blame here!
Damn well at least those things only go on fire roads. Would hate to break down on a 600lb dirtbike somewhere hard to get to. When they get that big why not get a tacoma lol.
Really sucks that the bike caught on fire, I guess you'll have to make an insurance claim and get a new bike.........
I had a 1994 CBR 900RR which had endless electrical problems. Two Suzukis had charging problems. None of my three Yamahas have had any problems.
OMG what kind of dealer service tech just tosses parts randomly at a bike? One that needs fired.
Well that certainly was an adventure.
I’m assuming there was no warranty with the bike...here in Australia depending upon how old the bike is and the sale price, warranty is mandatory.
The original problem was one chafed wire (fixed with heat shrink stuff $1). Then the bike had a stator problem ($500). But to fix it, the dealer spent ore than $5,000. I call it incompetence.
This wasn't a warranty issue since the tach didn't work from the start?
No way I would get one if they won't stand behind the customer.
So sorry to hear this! Did you do a pre-delivery check before taking the bike home from showroom?
They needed to check the wiring harness first before replacing expensive components.... KISS principle! Did they offer to eat some of the cost of their misdiagnosis?
Something similar happened to my Honda Jazz2005 (I know, it is a car, bear with me). The car suddenly it lost power and was crawling at idle pace. It would not accelerate. I took it to my Rhodes, Greece dealer and the electrician went through most of the car. He ,eventually, found that the wire powering the induction butterfly was nearly cut. Mind you this thin wire was inside a wire bundle of about 20 to 25 wires comprising the main artery of electrical commands. And yes, all the things you replaced were in consideration, just the money was not there so the real reason had to be found. I think I paid between 70 to 120 euros, I don't remember.
You got to love computerised bikes. Easy fix anywhere.🤣 Next time try a Honda CT110.
I am sorry I feel for you all the headache you had to go through. Looks like dealer was just guessing one after another..granted African Twin is one of the best adv bike out in the market. You should take this to Honda factory and file a complaint against the dealer and also they should work some kind of deal to trade in for another new one.
Man...you need to find a dealer that doesn’t just replace parts in hopes that fixes the problem. I would had refused to pay for anything that didn’t need to be replaced.
Yeah, they would need to eat that bill. At best, that's 4 hours of shop time to diag correctly.
Actually you were needing the stator and a cable replaced, the rest was a rip off... But I'm glad you have it running.
Wow they screwed you pretty hard on that one. Would never go to the dealer to fix stuff unless its covered by warranty. Find a decent mechanic with a good reputation (not always easy to find but you will be glad you did if you have issues in the future)
That is ridiculous! You need to complain to Honda. Failure to do so will impact other riders down the line. You also need to insist on a refund for all the unnecessary work carried out by the Stealer.
That tow-job could have ended real bad!!
That's what I thought was the 5k bill after it got crashed in the process of being towed.
He got so lucky in the turns
I am sad that you had to experience this. I have got an AT with 40k km from 2017. Never any issue. You were just really unlucky. You had to pay the service cost? If yes that is a very bad experience and I can understand that. But trust me the bike is awesome.
Sorry to hear you had all this hassle. Was the bike new? If so must have been under warranty. If you had to pay i think I would be asking Honda for reimbursement .
Hope that's the end of you troubles . I have a 19 year model. Am extremely pleased with it. You just don't expect hassle with Honda . Wonder how the wire got damaged. All the best. Dave UK.
Jeez, does anybody at the dealership know how to use a multimeter?
Dude you got screwed!
Hope you took all the good parts they took off that were not actually broken. Where is this dealer so people can avoid them.
Get a Honda they said, it`ll be great they said! Been there done that mate...
You meet the nicest people on a Honda! Broke down lol
I hope that you kept all those spare parts, you can get good coins for them as they are intact.
Or get all stuff filled and send it to Honda, so guys who played you can A: pay you back or B: lose dealership or status of the authorized service provider.
As experienced in electronics i may say that part like this (or similar) are way over priced and are made to be unique for the bike. I had similar problems long time ago with a Transalp and do everything by myself for few bucks and worked as a charm after that.
Looking at some new bikes but I'm thinking I'll give my "old" NC700X a going over and keep it. You know, it's not just that dealer or that mechanic. The newer bikes/cars/everything are so complicated and user unfriendly, little problems turning into big problems are inevitable.
@Mister Jizmester Yep! That's what I'm riding right now. Wanna buy a NC700X in great shape?
@Mister Jizmester I was out there for a couple of hours and I remember what I don't like about the NC750X: the seat. Any recommendations for a replacement seat?
Good shout out to potential buyers 👍🏻.
I take it the bike was in warranty
Thats why I preffer adv bikes with less electronics or nothing at all cause it wont break on any trip,cheers ,)
im a mechanic based in germany. and so what your dealership did was just replacing party until it ran again? in germany we call this "teile-tauscher" which means parts-replacer lol. they should search for the actual problems first and then quote you on that. we had the same problem with an ATAS where the cable from the tac broke and the bike didnt start. his re´plair was like 200€ for searching the error and then fix the cable. sorry for my english and greetings from germany :)
Always learn how to work on your bike, it's part of the journey. I'd never trust a dealer that can't explain what and why things are getting done. But what has helped me in these situations was the ability to also relay my diagnosis to any shop or mechanic immediately removing any guess work. BUT WAIT THERE"S MORE! Now I'm stuck in the "We don't work on old bikes!" Motorcycles are great but dealers and Power Shops are mostly garbage because it's really just a retail business trying to stay in business. Even if you don't work on your bike, learn how it works.
thank you
Hi everyone that's what I say everyone.... Carburetor and simple ignition system.... All problem out
Please tell what type of mobile suport bracket do you use on the handlebar? Can you put a link? Thanks
I hope you asked for your used parts he replaced. They are all still good and you can sell them to recuperate some of the money you lost.