Hello, Djdavy1960. We are sorry to hear that you do not like the video being shown. We will forward your feedback to the correct team for future videos.
If you guys want a band aid fix, go through the connect a new robot process, but at the end name the robot the same name as the previous one. It will keep your map and settings but basically reconnect the robot to the internet. Sometimes it takes 2 attempts. Either way, this video was useless, basically just says "restart everything cause thats the problem, if that doesnt work, youre SOL"
We're sorry to hear you're having trouble with your Robot, but we're happy the reboot helped resolve the issue. If you require further assistance, please don't hesitate to reach out on our social media channels. Facebook - Shark Home US: spr.ly/6059iXBr5 X (Twitter) - Shark Home US: spr.ly/6050iXBrg Instagram - Shark Home US: spr.ly/6051iXBr9
What a worthless video: these products clearly have issues with connectivity but all you have to say is “reboot everything”. Right. Headed straight back to the store for return.
Useless info
Hello, Djdavy1960. We are sorry to hear that you do not like the video being shown. We will forward your feedback to the correct team for future videos.
If you guys want a band aid fix, go through the connect a new robot process, but at the end name the robot the same name as the previous one. It will keep your map and settings but basically reconnect the robot to the internet. Sometimes it takes 2 attempts.
Either way, this video was useless, basically just says "restart everything cause thats the problem, if that doesnt work, youre SOL"
I just rebooted the vacuum which solved the connection problem. If this is an ongoing issue, I will return the vacuum.
We're sorry to hear you're having trouble with your Robot, but we're happy the reboot helped resolve the issue. If you require further assistance, please don't hesitate to reach out on our social media channels.
Facebook - Shark Home US: spr.ly/6059iXBr5
X (Twitter) - Shark Home US: spr.ly/6050iXBrg
Instagram - Shark Home US: spr.ly/6051iXBr9
I have a shark iq
Congratulations 🎉
What a worthless video: these products clearly have issues with connectivity but all you have to say is “reboot everything”. Right. Headed straight back to the store for return.