eBay Scammers Won't Stand A Chance If You Do These 5 Things!
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- Опубліковано 8 чер 2024
- Here are 5 common eBay scams and the ways that you can beat them!
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I get the comment fairly often that this video doesn't address the scams that BUYERS face on eBay. And, they are correct, it doesn't. But I also made a video about that as its own topic. It just didn't get pushed out like this one did. I think it's still a really good video for resellers because there are things we can do to help protect buyers. ua-cam.com/video/YiMIA9U31H8/v-deo.html
I have had a couple of buyers send me email an address wanting me to communicate that way. When I respond back " I'm sorry ALL communication MUST be through Ebay." It pretty well shuts them down.
UGh...I absolutely should have mentioned not communicating with people off of the platform. Complete oversight on my part. Do you mind if I pin this comment?
@@TheChaChingKing Please Do!
@@billhartman150 Thank you, Bill!
I keep having this issue. I accept an offer, they write me to say text me at this number, i say no i will answer any questions here in the app, they never respond and never pay. But my listing gets held up for a week. I wait until ebay says i can keep waiting for payment or cancel. Clearly i cancel but how can I tell if the user if a scammer? Are there any tells?
@@MeganClarke-ll4qe Honest customers will not send you messages wanting you to contact them off of Ebay.
Scam #5 is not necessarily correct. I sold an item which performed and looked like new. The buyer gave me negative feedback, then demanded some money. I contacted the buyer and assured him the item was EXACTLY as described, and I showed photos of the item (used in the description). He said that a major part had been broken before I sent it. This was NOT the case, so I asked him to send photos of 'the broken part' and I would repair/replace/refund as necessary. He did not do this, so I asked ebay to intervene. They said they would/could not retract the negative feedback, or investigate. I can only conclude that they always side with the buyer, and as such, I have never sold on ebay since. Honest people get scammed and taken for granted, but in this case ebay has lost revenue and respect from me.
I totally understand why you would feel the way that you do. Completely understand. My experience has been different. I have actually had great support from eBay. If not, I'd use another platform. But, I completely understand why you would feel the way you do.
happened to me too very abusive will now seek legal advice as buyer in Australia was slanderous and saying "don't trust this seller" this person just sells a couple of washing machine parts. ebay useless and condescending ,saying "we see you have 15 yrs. with a 100% record but cant help!
That's not how it works from the buyer's point of view. I know I am paying more for the product and I expect you check your packaging and ensure it will withstand the rigors of transportation.
True you may get some dishonest ones, but you also need to check their history and reviews before you conclude them to be dishonest.
I continue shopping with eBay because they are on my side and gave me the confidence against shoddy vendors.
As for photo evidence, how can that prove a product is not functioning as it should? I don't waste time with shonkey vendors. Give them a bad review, throw your product away, and move on. Ebay knows without buyers there will be no need for these online platforms.
josephyeo6966 You're right, eBay is on the buyers side, and that's the point. They always side with the buyer, and why they've lost a lot of sellers and revenue.
@@Sarasdad91 They only lost bad sellers. I still shop with Ebay and my shopping dollar runs into five digits a year.
I think new sellers should basically stick to selling cheaper items between $5 - 10 . Scammers are unlikely to bother with items like that.
That's not bad advice.
I’m a new seller and I haven’t sold anything over 50 bucks yet. It’s good advice I’m just trying to learn the process and get my feet wet . Thanks !
Yeah, I'm mostly a buyer though
I buy and sell there some good part sellers on eBay. But I been a eBay seller since 2006. Done a few $200 plus sales but mostly. 99 cents stuff plus shipping.
I've had someone tell me that they received an empty box one time. I stopped selling on ebay. If I sell again, I'm going to take a picture or video of packing their item. Thanks for the tips!
I hate that for you. Don't forget that you can also show the weight on the box. If you drop off the packages at the post office, you can get a receipt with the weights. Nothing is foolproof. But I rarely deal with scanners. I wouldn't want a few bad experiences to keep me from my ability to have this business.
As a buyer, I actually did receive an empty package once from Amazon and they sent me a replacement. It does happen. Sometimes people steal stuff. As a reseller, it has not happened to me.
The pictures and, or videos won't matter... unless you had an extended video of you packaging that item and then getting it to the post office on that same video without taking the shot off of the item the ENTIRE time.. it's a moot point. They could say you repackaged another item. Ebay sides with the buyer.. in almost every case.
Worst is when your 7 day auction ends and a person with just 1 feedback wins. You know they are not going to pay.
LOL...or you get nit-picky questions from the winning buyer AFTER the auction.
I had a ZERO feedback crazy buy my perfume and pay. I shipped right away. TWO WEEKS later she decides that I should be "ashamed" for selling her a perfume that smells awful and leaves a long UNFAIR negative feedback . It was a LIE -- it smelled fine, Over and over scammers will buy my perfume, use it for two weeks, and then come back and pretend it did not smell good. Of course the micro-managers on eBay always take the scammer's side even though they have zero feedback, refuse to remove the lying feedback, and screw the seller. There are some brain-dead polices on Greedy-bay.
This worries me as I'm starting to sell with no seller feedback but plenty of Buyer feedback which I understand don't count,_I sold on eBay 26 yrs ago but they have deleted that account.Since then have been signed up as a Buyer since 2018 with 190. Buyer feedback 100 percent but I have to give it a chance, I have a lot of stuff from 25 yrs half are appraised with written APPRASIAL.
That happened to me once. Annoying.
you can set that number so a 1 cannot bid..think mine is set to 10 or less you cannot bid
Good stuff Scot. I boil it down to this: Say no to anything complicated. If it requires more steps than my usual routine, I say no. Stops 99% of the problems that come my way, whether scams or just plain ol’ problem-customers. The last 1% is probably mistakes I made that I gotta fix. Easy: fix ‘em in the least complicated way possible.
Brilliantly said! "Stops 99% of the problems that come my way, whether scams or just plain ol’ problem-customers."
SOOOO true. I could easily do a follow up to this video. I had a guy send me 5 different questions about a necktie. A NECKTIE. A zero feedback buyer with that many questions about a tie? WAY too complicated. lol
100% well-said.
About the NECKTIE, do you have to answer all the questions? Do you ignore the questions?
I like how this is straightforward and factual. No spazzing out like so many YT channels these days.
I appreciate that. Thank you. 😊
Great advice Scott. I agree. Scammers are almost always bullies, so it's important to be polite and professional, but not a doormat. It's important to speak up and follow ebay rules.
100%. I had so much great advice in the comments that I just overlooked that I might make a follow-up video.
As a new reseller few yrs back, I announced that I was new , trying to figure things out. Made mistakes but buyers were more than understanding except one who took advantage...bought item , I had zero cost into it....claimed it was not what he bought. "Liar" but I refunded his purchase amount and told him to keep it. Then asked me to refund the shipping. My response was you got it for free.....you want shipping back? Send it back. Lesson..don't announce yourself as new.
I agree. The more that you can blend in with experienced sellers, the less likely you are to be targeted by scammers.
In my short experience as eBay seller, seems the biggest scam is the eBay official policies on returns! Buyer can use the item for 2-3 weeks, drop it, break it, whatever. Then just claim "Item not as described". Ebay decides in favor of buyer majority of time.
You're not wrong. They should have some built-in protections for sellers who have a long history of satisfied customers. If you've successfully completed a thousand sales, you shouldn't automatically lose to a buyer with a 1 day old account and no previous purchases.
The one that got me when I started out was when the buyer sent a photo of a damaged book and I sent a refund. Afterwards, I realized that photo had been photo Shopped. Lesson learned. I always demand a return since then and this has saved me numerous times.
I hate that that happened to you. I've made my share of mistakes, too. I'm much more aware now.
Even then you aren't safe. If a buyer opens a INAD or arrived broken, the ebay money back guarantee covers them so even if you were to deny it, ebay will collect and you get dinged for ebay having to step in. I had this happen so I gave the refund and never got the return. I know the item worked when I shipped but nothing I can do. They got a free item and I got nothing.
I appreciate these tips and solutions. I sold a few items on Ebay 15 years ago and never had an issue but I've been a buyer since then and looking to start selling again. I can tell you that as a buyer I had one problem and that was when I purchased a 16" cymbal for my drum set. It arrived at the post office in a locker and when I opened the locker there was an empty pizza box with dried pizza sauce. No cymbal. I was bent about that but I showed the postal employee and took pictures and Ebay promptly returned my money. Thanks again for sharing your experience and knowledge.
I made a follow-up video talking about the scams that buyers face, too. It just didn't get pushed out to the same degree that this one did. Sketchy sellers hurt other sellers as much or more than sketchy buyers, in my opinion.
I am a new seller, the first 4 items I listed, I only got scammers!! So frustrating, they may make an offer, I accept, then they message me saying they have a few questions before making the payment. They leave a phone number and ask me to call or text them. I messaged them & inform them that I only communicate via eBay. Meanwhile my item is tied up in "Sold" mode for 3-4 days and they never pay. 😖
It is one of the biggest issues eBay needs to address for its new sellers.
I had the same situation, and I almost bought a gift card they where asking me to send as a proof for them to send payment of the two things I sold to this seller and I got an email from “eBaycommunityus” saying the fake payment was on hold and need the proof of the gift card, and when I realized it was a scam I told the scammer that I don’t want to do it, the scammer told me they got debited and also said “do you want to deal with a military man” and at first told me it was a police officer, then I blocked him, I’m kind of scared bc they know my email and phone number, I immediately reported to EBay hopefully they will do something, and the worst thing is that this buyer has good feedback but is a scammer so how could that happen? I’m very new on selling :c
Great info! I've been buying and selling on eBay for more than 20 years. I've had more scammers in the past 2 years than previously. Still not many, but I sure hate dealing with them. As sellers we must know how to protect ourselves.
I hate the scammers, in part, because they scare off what would be honest sellers who are just getting started.
I love that you made this video! So many times we think we are savvy, but we are all susceptible to this! Great advice, thanks Scot.
Thank you, Christy!
I watched this yesterday and number 3 happened to me for the first time ever this morning. Buyer is asking me to refund him because, although he admits usps shows his purchase as delivered, he can’t find it.
First thing I did was review your video and then I followed your instructions. Now I wait. eBay says they are holding funds until resolved. I do wonder why they can’t see the tracking (I ship thru eBay) ‘automagically’ though and close the claim right away.
Anywho…
I thank you SO much for your videos. I feel very lucky to have you as a source of education as I navigate this world of selling! You rock! *tip of my hat*
If you uploaded the tracking that shows it as delivered, you shouldn't have any problem.
Wow! Excellent detailed advice on how to deal with these 5 scam scenarios. I didn't realize that the seller had so many safeguards built in with a sale. It sounds more like a "Buyer Beware" video! Scott, you keep hitting it out of the park, with such excellent advice, content, & your presentation is very easy to understand, you make everything sound so easy! Thank you for your willingness to share your knowledge with us newbies!
I am so thankful for you, Vicki. I really appreciate you watching and commenting.
You mean seller beware
And they still don't protect us sellers enough
There are so many great reselling YT channels- I'm really appreciating your teaching method/insight/advice!! I've subscribed and look forward to catching up on all your videos that you've produced! Thank you!
I truly appreciate that! I'm glad you're here.
Sooo much value here. Thank you very much. I was reselling a few years ago and had one scammer. I was surprised how helpful Ebay was. I didn't expect them to handle it so well.
I wish there weren't any at all. But, for me, it's honestly gone really well.
Super helpful topic for new sellers. I'm not new but when I was, getting scammed was a real concern. Thanks for putting this out there.
I really appreciate you watching. I really do.
This is a fantastic video, I love how you keep it real and offer solutions to the scams. Thank you!
I really appreciate that.
Had someone hit me with the "item not received" scam when I first started, they left me negative feedback. I contacted eBay and they removed the negative feedback thank God, but it still sucked to go through. I also get a few that want items shipped to separate addresses than the one they have, ALWAYS either refund them or insist on shipping to their posted address. Really annoying lol
Fortunately, we see less and less of it as our accounts gain some age and feedback. but, you are quite right, it's still really annoying.
Great info KaChing King. Even as an experienced ebay, I picked up something from this video. I have a two or three sales in the past where buyers had contacted me after the sale and asked me to edit the shipping address. I did it without even thinking about it. Fortunately, none of them were scammers, just good people who had recently moved and forgotten to update their ebay profile. But now I will know a better way to handle it next time. Also, on higher dollar items, I will usually require a signature upon delivery and spell that out right in the listing. Thanks again and may 2023 be your most prosperous year yet.
I'm exactly the same as you here. I have changed the address a few times. If the item isn't expensive and I can see that it was an account with some age in good standing, I'm willing to take the risk. But, it's still a risk.
I truly appreciate the kind words
I'm a new Ebay seller and just had this happen to me. Was not sure what to do, how to process a return, or if it was a scam. This video hit the mark... I had a buyer send me an email that item was not as described/broken, and literally said he gave me two options. Return and negative feedback or 50% refund and positive feedback. Thank you for this information!!
Lol...force the return. 100% you win if he threatened your feedback. I'd report them, too. Ebay doesn't tolerate feedback extortion at all.
So did u give him a return or 50%
Great advice! I had a couple of these happen to me, but luckily I was able to avoid losing. Thank you.
I don't let these people discourage me any more. I just hate that they might make someone new to this discouraged enough to quit. If I can do anything to help with that, I want to.
I went to the post office to have them track an item the buyer said they did not receive. The postal worker told me it was a scam where a scammer had the item ship to them.
You should be able to show that to eBay and get your money refunded.
Thank you so much. As a new seller this information is so valuable to me. I appreciate it.
Glad it was helpful!
Been selling since 2009 and the Last month I have had 6 scammers! Never before, they are coming out of the woodwork lately, thanks for all the tips, especially for new sellers, these people are ruthless and could be intimidating for new sellers, great video thanks!
My hope is that the video just prepares sellers. The more we know, the less subject we are to people who color outside of the lines.
Fantastic - thank you for your generosity in sharing your wisdom. You're like a Fairy Godfather with good advice for rookie eBayers.
I have never, not once, been referred to as a Fairy Godfather. I will take this and appreciate it! LOL Thank you SOOOO much.
Someone tried to scam me on Poshmark with the item not as described. I accepted the return (after telling them about themselves) and blocked them. I felt it was suspicious but didn’t realize this was a scam until this video.
I hope you won't deal with too much of that stuff. It really does diminish as your account gains some history.
I'm new to your channel and just learning about eBay. Thank you so much for all of these warnings, and how to handle scammers. Plus, other great info on this channel!
I had number 3 happen to me. They were trying to get it for free, I think. Long story short, I ended up accidentally refunding the whole amount even though it was worn and ruined when I got it back. They left me a horrible feedback but I was able to get it removed ONLY because the reason why they wanted a refund was different then what they complained about. I could get more into detail about how criminal this person was but I’ll spare you the time. Lol. Anyway, thanks for the heads up on other scams. I appreciate you and your knowledge! Thanks for sharing it with me 💕
I'm glad it worked out...but some people are just awful.
I have come to the conclusion that in the 21st Century, the whole of mankind has become a bunch of scammy, illiterate, numbskulls. I've encountered some really 💩sellers, too! A couple got reported.
I had another seller pull a switcheroo. They were asking me several questions (where the answers were actually in the description) and after giving me bad gut feelings I blocked them. Then another account (oddly enough from the same small MN town) started asking me questions and sending lowball offers. I blocked them. Then a 3rd acct (from the same small MN town...hmmm) bought it full price. I had no Ebay legit reason to cancel so I shipped it. About a week after it was delivered they open a return. Item not as described (1. I offer free returns, 2. the reason they were returning was actually clearly pointed out in the pictures so not even an INAD). Got the package back and it was not even the same item. They had even cut out the return address on the label and replaced it with a different address and inside was a different shirt that said "sorry it didn't fit" So not only did they switch out the shirt, they modified the return label. I had recorded me getting the package from my po box and opening it so I only refunded 50%. They opened a case and Ebay gave them the other 50% and original shipping back (not from my funds but Ebay paid...which is still from us sellers but...). I would have actually pursued some kind of action against them but it was a week after my father passed so needless to say my priorities were somewhere else. Still irks me though
Please share: How do you "block" an undesirable buyer?
Scroll down to just below your daily sales $$ bar-chart/ graph look for the line item on the left center section it says “block bidders” & type in their exact eBay handle (account name), separated buy comma & space from the previous one. It’s good for that acct forever and can’t be reinstated by you for 90 days too bad so sad. They can still message you however or scam you w/ all their other existing and/ or future accounts (see example above).
It's amazing to me how unscrupulous some people can be. I can't help but wonder, how successful would they be if they put the same amount of effort into working within the rules?
Couldn’t you have blocked the third offer, just because of suspicion?
@@pkzenk2158I've had bad transactions with sellers and asked them to block me so I don't accidentally bid on one of their auctions again LOL
Extremely grateful for your time & sharing your experiences with us who are ready to open stores on Ebay. Wishing you, your wife & everyone reading this an amazing & successful year 🎉❤
Thank you so very much!
This information really brings me peace of mind. I’m glad for people like you for putting out videos like this. Thank you!
I hope you never need any of this information. :-) The VAST majority of buyers are legit. But it just takes one bad actor to cause issues.
Great video. Hope it helps even one person not lose their hard work and money. Thank you.
Me too. Just one person and the whole video is worth it.
Here is what I have used in the past regarding changing address after the sale, which is apart of my store policies: Regarding changing the shipping address after the sale. Per eBay policy, once the payment is made the shipping address CAN-NOT be changed in the system. We can only ship to the address you gave at checkout, if that address is not correct we will need to cancel the transaction, you can then make the necessary changes to your address on eBay and purchase this item again" We apologize for any inconvenience over this transaction.
Thanks again! Also, I won't respond to the message on eBay. Because I'm on UA-cam and it comes up a lot, I REALLY have to be careful having a conversation that looks like it might take place off of the eBay platform. :-)
Helpful, pretty much summarizes this channel, thankyou.
I've been doing ebay as a hobby not a reseller for over 22 years with 100% feedback so far. I just had a scammer from Germany. a buyer sounded crazy mentally insane and took bunch of ridiculous pictures (intentionally made it look messy) saying the item was not as described. It was well described. Sometimes losing faith in humanity, and confirmation of crazy Karens are all over the world. sigh.
Love all your videos! I've been coming back to check your subscribers numbers gearing up to 25K. Looks like you made it! Soo very happy for you Scott! You deserve your success. Hard work and honest personality has certainly paid off. Congratulations.
Yep! It's unbelievable. As soon as Melody and I get back from a short break, I'm going to do a LIVE and give away a Rollo (and some other things).
I really appreciate the kind words. :-)
I will be watching! I always do but I would also love a Rollo!
Also would like to see Melody more on upcoming videos. She is so sweet and funny too!
Thanks for the heads-up on these scams!
I appreciate you watching!
Thank you so much for sharing these tips. 😊
I have been selling on ebay for 10 years. I have never offered a partial refund. He is correct, most people will drop the case rather than return it.
LOL...your user name is awesome.
These are the reason I stopped selling on ebay, always had 100% pos feedback. I was dealing more with the scammers than what it was worth. Only one time I refund the scammer it was for a $5.00 item with $2.50 shipping just was not worth my time. I may get back into it. Thanks for helping NEW ebay sellers.
I can't tell you that it will never come up. But it isn't something I deal with on a daily basis.
Helpful advice. Thank you.
Great video! Thanks for the tips
Thank you for this valuable information !
Being new (this is my first month) I was targeted already 3 times. I read the rules from eBay and also watched some podcasts on this topic and if you stay within the eBay rules you will be protected. I had two buyers offering to pay directly to which I responded that any transaction I would only do through the eBay system ( these were from out of the country ) . The third one e Bay cancelled the transaction to protect me since the buyer was using someone else's account. (Note : These items were higher price items). Eventually I sold one of the items to a legit buyer. eBay has systems in place to protect the sellers however this only works if you follow eBay's rules. Again , thank you very much for you guidance.
I can't believe I missed reminding people not to communicate with buyers off the platform. I just missed it.
Be sure to BLOCK those users via eBay seller hub.
@@MamiesMarketplace Great suggestion. Thank you !
Thanks again, Scott, for your insight and wisdom. Most of these should be common sense issues. Don't Knee-jerk respond to a complaint. Think about it before you respond.
I didn't think about opening a return at the PO, but if I ever get one, I'll set up a video recording me opening it up. Didn't know eBay took feedback threats so seriously. Good to know!!! As always, great help from you!!
Thank you so much. I truly appreciate the kind and positive words.
Should I set up a P.O. Box before I start selling?
Great tutorial, many thanks! All the best.
This is such good, sound advice!! Smart, professional strategies!! Thanks Scot!!
Thank you, Kristin!
Good morning Sir! I wanted to say thank you for explaining how to create a business on eBay. I watched several of your videos this morning and learned a lot.
One question that I couldn't find the answer to is... Is there a way to pause listings when you go out of town and are unable to fulfill orders for an extended period of time?
Thank you!
James
Thanks for watching! Yes, you can set Time Away. Go to your Seller Hub. Find the section called Selling Tools. The last link in that section is called, "Time Away."
Return Policy - We welcome returns up to 30 days with no questions asked. Please return the item in the same matter as it was shipped to ensure a safe return. The item must be returned in the same condition as it was shipped, including all parts that were included in the sale. Please keep in mind that the condition of the item you send back is important, so please repack it carefully. If your return item has been USED if sold as new, OPENED if sold sealed, missing parts, or damaged during the return shipping because it was not packaged correctly, we may deduct a fee from your refund to cover any loss in the item's value, including the original cost of shipping the item to you. An unboxing video will be made once the item is returned to us, all returned items will be inspected prior to the completion of your refund (please allow 24 hours for completion of refund). Thanks again for your purchase, we apologize for any inconvenience over this transaction, we hope to do business with you again in the future.
I appreciate you spelling it out for new resellers. It gives them a starting point for those same communications.
Thank you for posting your return policy. I’m still trying to gather as much information as possible before I start selling, and your information helped me. 😊
But you know eBay will not use an unpacking video to support your case!
This is very useful and helpful im still learning thanks!
Great info...this helped a lot!
I once had a German buyer who was also a dealer that was able to change the Ebay provided delivery address with the carrier and then claimed he did not get it. He lost his case as it all showed in the tracking.
I'm glad that worked out like it should have. If some of the people trying to skirt the rule would work as hard at staying within the lines, they would have a lot more long-term success.
I worked with a person who had her own website and also sold on EBay. She took pictures of items laid out with the shipping label, then items wrapped and in the shipping box, then the sealed box with the label taped on. She never had a problem.
I do the same thing when I'm shipping something expensive. I've had a lot of people claim that won't help. But, it has for me. It also sends a signal to all the buyers that I'm taking care of business. Better for them and for me.
I will be implementing this starting today!
@@madelinecameron8869, good luck. 😊
ANY OTHER OPTION FOR NUMBER 4???
The only way to open packages and have irrefutable credibility at the post office is by having a PO Box. Otherwise, you have to bring the returned re-packaged item to the post office and open it there, which by then, credibility can be questioned by any 3rd party involved - postman, LE agencies, ebay, etc.,
OH...good point. This is why I love the comment section. I have a PO Box and I just didn't think about packages that are delivered to the house. Great point.
Very Helpful, thank you.
Thank you so much for all these videos! You have been a tremendous help.
Thank you for the encouragement!
When someone tells you that an item arrived damaged, ask them for a lot of photos for insurance purposes. You would be surprised how many buyers drop the case at this point. If they send you photos of a damaged item ,even if its probably not your item. Rather than pay to have a damaged item sent to you. You may as well just refund it. 10 times out of 9 ebay will side with the buyer on this one...
I agree. Unless there is something in their photo that clearly points to it being a different item. It's another reason I post as many photos as I do. It just makes it harder for them to swap something else out.
Great info for old and new sellers
Absolutely!!
LOL I'm always afraid that I haven't added anything of value...for anyone...at any level. So, I appreciate this comment.
Great information Scot! Thank you :)
Thank you! I appreciate you.
Thank you for another great video, much appreciated
I really appreciate that. Thank you.
Been selling for over six months, three days ago i get another scammer wanting to use another email to do business. After this long they should be gone' but thats not the case. I disagree in the length of of time. Scammer will continue to scam.
Maggie
I'm sure it feels like that. If I said there was a time limit, I didn't intend to. It has more to do with feedback and sales history. An account with age and lots of feedback gets targeted much less than one without.
I’m a eBay seller and have #3 happening to me.
The item said it came damaged and added pictures. However, when I looked at the pictures it wasn’t the one I sent them, the item had inconsistencies.
I even showed others who I didn’t point out what was wrong that saw the same inconsistencies.
I’ve been trying to figure out how to deal with it. I’m not wanting them to send it back for a refund because it’s not the item I had sent them.
I can’t reject the return but I never had returns available so I’m not sure how they have sent the request. I also can’t find a phone number for eBay to talk to a person to get help for this issue and it’s quite frustrating.
I’m not a business selling, I’m just someone selling off their own collections.
Oh gosh, I hate that. Here's what you need to know and what you need to do. First, if a customer claims that an item is "not as described," eBay will approve a return whether you had returns on or not. So, that's why you're dealing with this. Here's what I would do. I would send the customer a nice note and let them know you're sorry that the item they sent you picture of is broken. Follow that up by asking them if there is any chance that they purchased more than one. Because, the item they've sent you pictures of is not the same item that you've sent. Point out the differences between the one they've sent pictures of and the one you sent them. Show the photos that you have from your listing that highlight the differences. Hopefully there's something obvious that can't be denied. Also, the best way to get help from eBay is on Facebook. Look up "eBay For Business." Send them a message right away and let them know that you are in the process of a buyer trying to bait and switch you. At a minimum, you want it on that customer's account record that this is something they do to get free stuff. But contact eBay for Business on Facebook right away. I've found them to be understanding and helpful. They can't always do what I want, but I've always been treated nicely and have felt like they listened. If you get the item back and it isn't the one you've sent, there is a report button on the return claim. Report them. Don't let it slide. If you don't get your item back, it's really important that their account is reported. eBay won't let them do it forever. They will eventually remove their account and all associated accounts.
I really am sorry this is happening to you.
@@TheChaChingKing Thank you so much for the advice! 🤗🤗
thank you for the information that you provide. I'm a new subscriber to your channel, I'm trying to get all the info I can about eBay account. Keep up the good work!
I appreciate that! I hope you find some of it helpful.
Good info Scott! Thanks!
Thank you so much for watching!
I have a weird situation. Sent a package to someone who has a physical home address and PO Box. I’ve shipped it to this person twice now and it keeps coming back. They say it’s the right address. Buyer also confirmed address. Also usps says it’s a real address. So if I can’t get the package to this person how do I refund him. The second time I shipped it usps gave me a notice it was available for pick up, then two hours later it was being returned to me the sender. What the heck 🤔.
Does is show that same nonsense in the tracking information? What a strange situation. At some point, you have to cancel it and move on. Very weird indeed.
Very informative. My goodness. This makes me not want to use ebay lol. Sounds like the wild west out there!
It can sound like it, but once you have your store up and running, the vast majority of it fades into the background. Like I've said, I get around 1% in returns. The vast majority of those are just legitimate customers who need a return for one reason or another. If I sell 3 or 4 thousand items a year, I deal with less than a handful of actual scammers.
I've experience the 3rd scam on your list once before, and concerned it happened again recently. Glad to know I have a simple way to fix this. Thank you!
I hope this is helpful
You are a world of knowledge and I greatly appreciate as I consider selling on EBAY. When I need supplies I will use your links. Thank you!
I appreciate you watching and commenting! Remember, don't ever feel obligated to use any link I post. Keeping the start-up cost to your business as low as possible is the first step towards success. :-)
Gotta give a heads up on # 4- the switch a roo. Just had that happen. I always take pics at packaging and send to customer. Customer received the autograph card. Complained to E Bay and showed a picture of a worthless card and said that’s what I sent. I showed E Bay ALL photos with correspondence from the customer acknowledging the card was on the way. Guess what - E Bay sent the customer paid postage to return the worthless card to me. E Bay took the $103.00 out of my account and gave a full refund DESPITE all my evidence. I filed a appeal but it was a done deal. E Bay does lean more toward the buyer. The scammer won that day!
That's terrible. Really terrible. I love eBay. I do. But it's biggest fault is not backing up it's sellers (and buyers) who have a long history of positive transactions. The longer you've been on eBay buying and selling, it should become obvious to eBay that you are not the problem. They don't adjust for that...and that's a mistake on their part. I'm sorry that happened to you.
Similar case here. I send a message to the costumer informing are 9 pieces of a particular product. I gave the customer a $20 dollar discount for that reason and explain if he accept it and pay is because he is agree. He accepted. Everything runs smooth! and...ta-raaaan..."you sent to me 9 pieces"... I'm like yeeeees. I have all the conversation evidence and eBay but ebay went in favor of the client, they gave their refund. Good thing I got my package back.
I’m dealing with a scammer right now. Trying to cheat me out of $500 for a phone. He is wanting to return it saying I sent the wrong phone that was destined
If ebay is going to side with the buyer in every case regardless, then no amount of taking the time to video the process and document, correspond, whatever, is going to do anything but waste your time - in my humble opinion. The scammer knows they're scamming - they're not going to call off the jig and admit guilt no matter what you do. And they'll already have your item in hand, forever. Got what they wanted. See ya.
I've been both a buyer and a seller for almost 20 years on eBay.. I have over 8,000 positive I've only had a handful of problems. I have never once had eBay side with me on the seller side. NOT ONCE granted never had any major issues, but the handful of times that I have had and have been scammed by buyers I LOST! 😠
Hey, ebay sellers. I really appreciate what you do. You guys a great. I don't sell. I have bought a lot of stuff on ebay. I have had a few disappointments. My overall experience makes it easier to overlook most bad actors.
I had one bait and switch. I figure they would resolve. And continue screwing others. Instead I took a $60 loss. So I could leave feedback.
I think in all the years maybe left two feedbacks less than 5 star.
Thanks guys.
When I go look at the feedback buyers leave, you can see that. You can tell when someone didn't get what they've paid for. I don't hold that feedback against them at all. Bad sellers hurt good sellers as much as they do buyers. I should make a video about the common scams sellers use and what we need to do as sellers about it.
Great information! Thank you!
I appreciate you watching!
Such an informative video! SO IMPORTANT TO WATCH!! I'm new to Ebay, and I have had two offers and both were scammers....so awful. This was very helpful!
That will get better!
I have been getting jewelry from an online auction, probably 50 pieces at this point. Out of all 50 or so, one day there were supposed to be four packages in my mailbox. The tracking showed four (two polys and two small boxes) packages BUT when I got the mail and packages out of my mailbox, only the two poly mailers were in there. After a hassle with the auction companies, they did refund my money. Idk if someone opened my mailbox and took out the two boxes or what, but if they were stealing stuff, it seems like they would have taken all four deliveries. My thought is the FedEx driver put them in the mailbox, took the picture, then opened the mailbox back up and got a five finger discount. Fedex shouldn’t be putting the packages in a USPS mailbox anyway. They were too damn lazy to put it at the doorstep a few yards away.
When I was a part-time rural carrier for USPS here in Central TX (retired from there a year ago to do eBay full-time w/ my wife), I would generally - as I was instructed by Postmaster, Supervisor, and the Regulars, i.e., the persons whose routes that I would be working for, who all instructed us RCA’s to take the FedEx/ UPS out of, or remove it from the top of, the mailbox/ brick structure, and set it on the ground.
I sympathize with those other delivery companies, having been a FedEx contractor for five years, as I frequently placed packages on top of customer’s mailbox’s, also put 1000’s of flyers on the flags when we would do lit-drops in neighborhood’s back in the day, lol!
It’s actually illegal for anyone to put anything in or on or attached to the mailbox that’s not approved by the USPS.
The response below is a really good explanation about how it works here in central Texas. You are also correct in that they are not permitted to actually use your box.
I'm in rural central Texas, too. The UPS guy knows me and knows that I know virtually everyone in town. He got to the point that he would leave their stuff with me if he couldn't find them. When I was still at the school, for about 12 years, it worked great. After I retired, we quit that. LOL I was having to make deliveries.
Solid advice! I NEVER give a partial refund.
Here's a question, do you offer returns? Most of my items are in the $10-25 range and I feel like offering returns opens the door for "Amazon Mentality" or in other words, uncommitted buyers who will return on a whim... which kills all profits in shipping. However, friends tell me I'm losing out on hundreds of sales because of my policy. What are your thoughts?
I wonder the same thing. Same situation.
Hi Lisa, I can’t answer for Scot, but I will speak from our experience… we’ve always offered returns, starting w/ 30 day buyer pay.
I was convinced, about this time last year, listening to Tech (Tech-n-Sports during a Daily Refinement podcast) to switch our business model to 60 day “free” returns in order to “up our game” - and partake of all the benefits engendered by doing so… AND w/o all the phantom downsides.
We started July 1 and wouldn’t go back. The number of sales we’ve made because of it is literally incalculable but I’m sure it’s helped… never brought the avalanche my wife thought it might, and hasn’t really hurt us…many other experienced resellers w/ UA-cam channels also sing the praises of the 60/ free.
PS you don’t pay for both way shipping, they have to eat the original postage. Just relist it and maybe you can even RAISE the price 5-10 sometimes if it’s a really in-demand item to “break even” on the disappointing situation!!
I think you are probably right...and wrong. I have far fewer problems with more expensive items than I do inexpensive items. Melody and I rarely list anything under $20 for that very reason. You will get more returns in that price range, I think. That said, you are most likely leaving a lot of sales on the table from people that are honest and wouldn't have many returns.
I think the response from PK is probably accurate. I've kicked around the idea of free returns but just haven't tried it.
One of the pluses of returns is that the buyer doesn't even have to talk to you if they are unhappy with the item. But if we have no returns, they will. And it might not be nice ... They may even lie or leave a bad review. This one has me almost convinced to start accepting returns...
Thanks for this I have had the partial one at marketplace for a small electronic device
WOW! Super helpful. Thank you!
Glad it was helpful!
Hit the like button 👍
As with all things in life, y'all listen to Jeff! LOL
valuable info sir. thank you
Excellent! Thanks for sharing!
Thank you!
Awesome info Ty !!
Glad it was helpful!
Your videos are great! I have learned so much from you. Thank you
I'm so glad!
Thank you for another informative video.
I truly appreciate you watching and commenting. It means a lot to me that people are finding some of these helpful.
Great video. Thank you.
Thank you, very informative.
I really appreciate you watching!
Helpfull video for a new sellers! Thanks for sharing!
Helpful is the absolute goal.. Thank you!
This is great information. Thank you
I appreciate you!
I live in an apartment complex, sometimes the mailman puts the package in the wrong mailbox it has happened to me a few time, I am lucky that the people here are honest, cause my neighbors here brought them to me..
All your information was good, thank you for sharing..
You know, I hadn't considered apartments and shared mailbox situations when making this video. That's a really good point.
Another timely video. Just excellent information. I’m getting myself ready to sell so I’m gorging on all your content which is the best on you tube by the way. Also been purchasing some of the recommended items that I’ll need. The link to the shoe display is just bringing me to Amazons homepage…and I want to support you as a thank you…before I purchase…let me know once it’s good. Thanks for what you’re doing…appreciate you very much!
I'll have to go back and fix the link when I can get to my computer. Here's the good news, if you follow any of the links that work and find something that you need, Amazon gives that associate's account credit. So, you're good anyway. All that said, I appreciate you watching and commenting. I am not concerned about anyone using the affiliate links. I feel like I already get enough from the people watching my channel. Y'all do way more for me that I could ever return.
@@TheChaChingKing okay, sorry I didn’t know that…thank you. You’re very kind.
Love your Videos so Helpful.
So glad!
Thank you for sharing this info. I am hoping to start with Ebay soon. I am saving this video to refer back to.
You can do this!
Such a great video ! You are the Very Best teacher Thank U so much for all U do!!🤩
Wow, thank you!
Thanks for the tips!
I really appreciate you watching and commenting.
It’s not just eBay scammers lurking online take advantage whenever they can. There’s another scam , they ask if they can pay into your bank account and make up stories why they can’t pay through the eBay system. Another scam to new sellers , they say the item is not worth whatever , it’s usually because they want the item cheaper, or you maybe in completion with them. Just block any seller who plays games.
All true
Thank you for sharing!!!
I appreciate you always being here and being so positive. :-)
This was so very helpful!!!!!
I'm so glad!
Scam No 2. Always pay the extra for a 'signed for' item.
Agreed.
When I first started the hacker's got into ebay, they are still there however, you don't hear a lot about them. They don't necessarily just target small seller's. What they do is confuse the sell somehow, they ask you to do something that just seems weird, or they want you to double check your item by clicking on the link provided to make sure it's the right item that they want. Normally, you wouldn't do this however, because you are on ebay you think that the link is safe. It isn't, you click on the link and in seconds your bank account is emptied. Now, is the time that these things come up, the economy is bad and sells are slow and we are desperate for sells. Don't do it, they woman this happened to did end up getting her money back due to using paypal at the time. I don't know what would happen now with the payments being different. I personally, had my bank account hit through ebay, someone bought an expensive stereo equipment set using my account. I just happen to be a night person and saw that transaction go through. I did get my money back, however, it was when paypal was on ebay. I now change my ebay password every 6 months or so, I don't go out of the way to help buyer's. I have separate accounts one for ebay and one for my personal banking account, the two accounts are NOT linked. I drive across town and physically take money out of ebay over to the other personal bank for bills. With the amount of hacker's and scammer's out there, I don't always keep all of my personal money in one bank, or credit union either. Your emergency fund should not be in either bank.
One of my friends, Will, @resellermadness said in this same thread that if a buyer makes things too complicated, he's out. And, I think he's absolutely correct. I had someone with a new account recently ask me FIVE separate questions about...a single pair of new socks. Cheap novelty socks. New with their original tags. 5 questions, 4 emails.
I think you are 100% correct that if they are trying to confuse the transaction, it's probably a pretty bad sign.