Thing is, mistakes and messes happen in life but the real test is how a hotel deals with a complaint. Tim should have complained and seen if they transferred him to another room, offered a discount (or, better, an upgrade) or just told him to like it or lump it.
I was thinking the same especially for us viewers who may be thinking of staying at any of the hotels 🏨 it’s really good to see how staff handle issues or complaints ❤it can make or break a stay
I had a problem in a Hilton Hotel in Manchester, it was sorted out quickly, a written apology from the duty manager with a huge bowl of fresh fruit sent to the room with the note, that's how things should be sorted.
The plastic lead in the shower is often a health and safety thing with hotels now as it prevents legionella bacteria hiding in the creases of the metal versions. ( I worked as a hotel manager for Hilton for a few years).
@@WalkWithMeTim my dad nearly died from legionnaires disease after contracting it from a hotel shower in northern Cyprus. Always worth turning the taps and showers to their hottest settings for 1 minute and running some water through to kill any potential bacteria before using them. ( Maintenence should do this weekly in every hotel room but it sometimes gets missed)
One of the worst architectural decisions was to design the wettest, warmest room into a place where there are no windows and an insufficient extractor fan. Bane of my life in multiple hotel and rental accommodations. The wall stains look like damp/steam stains more than anything as a result. On a different note, the more I see your videos, the more I realise that places like Premier Inn have upped the affordable hotel game considerably, and many other traditional brands are now left behind, running their business on their old reputation only.
Those stains are not from the bathroom, there wouldn’t be enough humidity to condensate the walls outside the bathroom that badly and even if somehow they did they could have been cleaned off...
ADD wallpaper to this same scenario is another offense they often engage in. so now you have mold peeling and condensation that cannot be removed from a sealed box.
Sadly Hilton has not been a luxury brand for a long while now. Standards have become very inconsistent between properties. I stay around 100 nights per year in hotels and have expectations. Tim I would have walked out of that room immediately and requested a change. As a Hilton Honors member I’m shocked by the standard of the room you were allocated.
I stay almost exclusively at Hilton’s. There’s many different types of Hilton, each with their own benefits and selling points. That is a bog standard hotel. If you want to be impressed, stay at a Curio property. The Gantry in Stratford is a nice one. Hamptons have free breakfast, Doubletree buy up older properties and are quite basic, but you get a warm cookie on arrival. Garden Inn Hilton’s have outdoor space, and usually free parking. I highly recommend staying at Hilton Silverstone Garden Inn, it’s surprisingly cheap if you don’t go on a race day, or before a race day. You can get track facing rooms which are awesome and there’s even a real F1 car in the lobby, and next door in the shop. I show the hotel briefly in one of my videos called “The Not Much Happens Audit”.
Hi Tim, We always check the condition of the bed mattress on cruise ships and hotels. If they are stained and marked we will demand to move rooms. It does,nt matter what we pay for a room , if the bed is not clean it tells you a lot about that hotel. Would you do this in your future vlogs. Thankyou for your content its really helpful. regards.
Stayed somewhere really nice recently you should check it out! the hotel at Yorkshire wildlife park with a balcony looking out over the park and can hear the sea lions
Oh my goodness, there`s no excuse for dirt and stains in a hotel room at any price, let alone a Hilton! Maybe it`s the same problem someone commented about in a past vlog; that housekeeping isn`t given enough time to do everything they need to do. Good job on all the polished surfaces though.
Double tree by Hilton Milton Keynes suite is one that has 3 tvs in the room including one in the bathroom, very reasonably priced usually at around 130 a night including breakfast. It's built into the MK Don's Stadium though so it's a long walk to your room sometimes!
In my opinion, you should consider reviewing the SB Hotel Barcelona. It features a rooftop swimming pool and spa, as well as a pool, sauna, and steam room. I thought it might be a suitable hotel for your needs.
I don't think Hilton can be considered a premier brand anymore. I had the good fortune to stay in a Hilton hotel back in 2000 when my father took me on a safari holiday to Kenya. I thought even then, it was no better than the family run 2* beach side hotel we stayed at for the first week in Mombasa before heading inland to go 'On Safari', just a lot more expensive.
Hello Tim, great video,apart from the stains and water lookalike on the wall it is a nice place,that shower is very cool the way it works.for the night it's reasonable.
Me and my husband got married back in 2014, we were young and didn’t have a lot of money. We just got married at the registry office in Yarmouth and then my mum paid for us to stay in a Hilton near Thorpe park for our honeymoon. We weren’t that impressed with it either, I was expecting it to be really luxurious but actually found it really outdated.
I stayed at Hilton Wembley last weekend. My complaints were no showerhead, wrong placement of tap and no fridge. I live in Bournemouth. I have been tempted to try Hilton.
Even though the stains are worth for that price. The worst Hilton in the UK is Hilton Brighton. It should call it as 2* hotel, the price is also high in the sky.
I work very close to that Hilton - lived in Bournemouth for 7 months now and although there are many tourists, I think that the businesses have become complacent. I’m used to working in London and having to keep 4 and 5 stars by AA or Forbes standards, whereas some of the 4 star hotels that brand themselves as 4 stars aren’t actually maintaining the credentials that would justify it, if there were to be an inspection by either of the awarding bodies. For instance, my reception team had to mention the guest by name at least 3 times during the check-in procedure for AA. My door staff had to use the guest name when greeting guests, those were just requirements for 4 star. I managed to work with my exec team and get one of our 4 star to 5 and the requirements were even more strict. Growing up, my mum was a general manager for Hilton and I spent many, MANY nights staying in the hotel when she had early business meetings, I remember the standards back then were exacting. It’s such a shame that now, these brands only seem to put that level of effort into their premium offerings.
We visited the sky bar a couple of weeks ago. Great views and nice seating area on the bslcony. Drinks are a little expensive with cocktails £13.50 each !!
Hi Tim,few years ago we had m&s do at Hilton double trees Cambridge and I can honestly say I had the worst ever meal out in my life!They gave us the cheapest cardboard burgers in a supermarket roll,salad still in a bag and this chocolate tart thing with no cream,so we had to ask for some and someone ran over to sainsburys local to get some!Honestly for £50 it was truly awful and disappointing. I never went back the next year😬
Hi Tim ! Not as clean as I would have expected for a Hiltom. I bet the caravan you stayed in near mine was cleaner 😀. Thankyou for sharing with us. Love to you as always Tracey 💕 xxxx
Tim, have you seen or heard about the new Hilton ‘curio’ hotels. They are Hilton’s version of a pod hotel. I know you’ve done a few pods so far so would make an interesting comparison.
New to your channel and enjoying it. Just wondered if you reported the problems with the room, particularly the bedside lamp, when you checked out. I always make a point of doing this as the cleaning team don’t seem to. Certainly all the receptionists thank me but maybe even they don’t bother reporting to maintenance. I will keep doing it though as otherwise how will things get fixed for the next person.
Ive stayed in Hilton, Doubletree by Hilton and also Hampton by Hilton hotels and they all are similar yet different. Ive found the Hilton hotels can be a bit hit or miss depending on the age of the building. Hampton hotels are often newer buildings with better facilities. The Hampton one by the ExCel centre in London is my fav, tho the bar area is on the small side and looks like something out of star wars lol My son used to work for a Doubletree and he said they always had issues with the cleaning staff as it was subcontracted out, not sure if thats still the thing now. Those walls tho were nasty! The room was nice but definitely showing its age .
I stayed there about 2 years ago but on the Hampton side same building but slightly cheaper room was beautiful no stains on the walls either …. Stayed Hampton by Hilton last year in Edinburgh. That was really good . But I recently discovered the Hampton high Wycombe … newly built great designed modern rooms the staff have been so good I’ve been back 5 times since November always a warm welcome hotel has a really chilled vibe it’s worth checking out free breakfast and Waitrose next door ❤
Thank you, Tim. Another great video. Interesting how so many have different perspectives on how the coffee cups are placed. That other guy on UA-cam who tried to copy your channel (and who, in my opinion, fails miserably) complained…in the only two videos of his I bothered to watch…about the coffeecups facing up. I can’t really decide. Then again, I don’t drink coffee or tea, and would never use a kettle in a hotel room even if I did. Once again, another great video. You are amazing.
Great video Tim, you know my answer to this, this was a bad experience but you know which Hilton I’ve recommended you try, for the same price you’ll get a completely different but impressive experience. Hope you try deansgate when your next up that way, ask for a high floor room if you do.
This shower head is awesome. It seems to be a Methven Aio shower head, futuristic (~£60, you can get less expensive ones like the AQUA wave xjet or Triton Kylie shower heads) but it sadly doesn't seem to fit in this whole room. Always thought the Hilton is more pristine and glamorous. Not what I expected too tbh. Thanks for showing us around in the Hilton, they need to do a lot of redecorating to be the 4 star hotel they claim to be.
I stayed in the Hilton in Lincoln last summer. I booked a superior room. It was disgusting, stained carpet, peeling wallpaper, broken light, stained and mouldy bathroom. After complaining, they told me that they were fully booked and couldn’t offer me another room. I did get a small discount at checkout and they did admit that they were waiting for a refit which they hoped would happen soon. Not good, I would not rush to book another Hilton.
Love the video, I've stopped at 3 hilton hotels, 1 was ok, the other 2 were very poor. Grubby stains on the carpet in the room, tea stains on the wall. Very poor breakfast. We stay at premier inns now. You and gabby are brilliant, please keep up the fantastic work you do. We watch all you video's, they amazing informative, full of good content. By the way gabby has a fantastic voice. Many thanks Dave & Janet
I did a walkthrough of my room at Hilton London West End on my channel, worse than this and was my third and final stay at any Hilton. The customer service is terrible and they all seem nice in public areas but the rooms are always poor, noisy and WAY overpriced for what you get.
Tim, 'Hilton Hotels' is a franchise - each owned independently, using the Hilton name - I've stayed in Hilton Hotels in the US, and they're no better, or worse than other chain hotels!
I went for afternoon tea at a Hilton hotel recently with high expectations and it was honestly pretty terrible. Very long wait and poor service. I think the brand isn't as good as it used to be.
Hilton hotels are very inconsistent: some good some bad. We stayed at a Hampton By Hilton last night in Manchester (Rochdale Road) and we really couldn’t fault it. BTW, that carpet in the ballroom there is the same pattern as in the Overlook Hotel in The Shining! 😬
Why do hotels use a paint colour that will show every mark and obviously non washable paint? I liked the style of the room and the rate was ok I suppose. We stayed at a Hilton in the north part of Edinburgh and that was nice and we stayed in a Hilton in mid town New York and it was about £75 a night and it had a fridge, coffee maker and microwave in the bedroom and the staff were so helpful. I always do the feedback survey for the hotel when we leave so I can mention bits that aren't great in the hope that they can look into things. I bet the staff spend so much time on the mirrors they don't have time to do the rooms properly or inspect them. The housekeeping manager should be checking the rooms regularly.
Looked pretty grim for the price it seems once again that apart from the Premier who in most cases present a reasonably clean room other chains fall short of basics, I have recently returned from a overnight stay in a Novotel Hotel in Ypres in Belgium, could not fault it on price, cleanliness and standard of the rooms.
Good Morning Tim...well its a huge NO from me...Id have complained the room was dirty..I couldnt stay there...the shower looked awesome yes Id like one of those showers..and the reception should have let you kno there was a private function...Im wondering now what my stay in a premier inn is going to be like!!
Considering that hotel was only opened in December of 2015 and is less than 8 years old that’s a bit shocking the state of the room, why on earth didn’t they wipe the walls down to clean them, and the wiring was probably dangerous. Probably should have complained about that, in these times £109 is still a lot of money for a room that isn’t clean.
I would rate that 3 stars...and there should have been a discount for the star bar being closed and to be informed before checking in...that room should have been taken out of service for decorating...those kinds of stains are not acceptable...and the stained cushion should have been replaced by housekeeping...far from lives up to the Hilton Brand...perhaps its a sold with name former Hilton
I agree Tim the price of the room is ok. Now again the room and hotel looked amazing especially that shower ive never seen it before either. Shame the walls are all stained that didn't look nice. The floor for me is not clean but not filthy if you know what I mean its still quite ok. Finally yeah the pillow had that stain on it yuck I wouldn't have slept on that.
I think many years ago Hilton did have hotels in the UK which really were top notch and synonymous with quality and prestige. Nowadays they seem to think that trading on their past glory days is still enough to convince customers to pay for averageness. A lot of other non-premium hotels that offer more for less.
Hi Tim Wasn't very impressed with this hotel, the walls were so stained plus the carpet. I thought it was expensive for the price. If the walls and carpet were cleaner would've been a lot more inviting. Thanks Tim.
I also always thought the Hilton was a bit posh,but it looks like I was wrong. Maybe something happened in that room and they used that crappy blue colour to try disguise it. Did the shower work well with that kind of head?
@Walk With Me Tim it's clean, tidy, great staff and the food is really nice. Use to stay at Park Central Hotel near the pier, but far too tired last time.
Hi Tim, one of the main things i look for in a hotel is can I open the room window to get fresh air? So many hotels have permanently shut windows with terrible air conditioning systems. Could you include this in your reviews of the room please.
if the room had been clean, the price would have been pretty good. I would not be happy with paying >£100 for a room with dirty walls, carpet and cushions. Great video as always Tim, keep them coming!
That’s really disappointing with the dirty room,cos over all it looked nice,but messy looking with all those mirrors,typewriters,I mean wot is it,some sort of random drop off centre,😂,and the seating in the hall, omg 😮 it’s doing my head in...no I wouldn’t stay there,.glad u had a good sleep though,,😊😊thanks always tim
Wow, that's half of what I thought the price would be! After the pricey ones you'd been to lately.... I decided the spots are art!😄 But the colour scheme was not my thing. Not ruling out staying there, especially as it's dog friendly! 😎
I liked the bedside cabinets that look like trunks. i disliked everything else. To call that a 4* hotel is a joke. You have a talent for finding hotels where the public areas are fine and the rooms are less than satisfactory.
I couldn’t stay in any hotel that allows dogs in the rooms. Sorry to upset anyone but that’s a no no from me. I expected it to be cleaner being a Hilton. I’d rather stay in a Bed and Breakfast in Bournemouth.
£109 isn't the worst the fact you get a pool , spa , good bar and what looks to be a decent restaurant Is very much a boon Agreed that the walls were rather off putting But I feel that with a slightly improved room it would be well worth the money
If you're going to decorate in extreme 50's and 60's retro style, it had better be brand spanking new stuff. That was so worn out it could've been the original 60's wallpaper and pillows! Shame on Hilton!😂
I think this is OK - like the decoration but could do with some updating! Every hotel from the moment it is finished will show it's age! No breakfast again! Always a high point for me! I would happily stay here!👍
at 08:35 in the clip - you ask 'what do you make of the room?' - well Tim, I'd have been back down at reception asking for a different room with clean walls, headboard and carpet. End of. And if not avialble, expecting a discount or a booking at another hotel with better standards. They can only get away with this level of service if people accept it! COMPLAIN NOW!
This leaves a lot to be desired. I mean it would not be good enough for James Bond! I am very disappointed. I I think I would have changed the room. Price O.K. I suppose?
Very poor standard for Hilton. Though you have to wonder about the behaviour of people staying there to create that mess. Did you get down to the mattress? It's a must at every hotel.
Thing is, mistakes and messes happen in life but the real test is how a hotel deals with a complaint. Tim should have complained and seen if they transferred him to another room, offered a discount (or, better, an upgrade) or just told him to like it or lump it.
I was thinking the same especially for us viewers who may be thinking of staying at any of the hotels 🏨 it’s really good to see how staff handle issues or complaints ❤it can make or break a stay
I had a problem in a Hilton Hotel in Manchester, it was sorted out quickly, a written apology from the duty manager with a huge bowl of fresh fruit sent to the room with the note, that's how things should be sorted.
That's why they employ cleaners, to get rid of messes and make sure rooms are hygienic and clean for the next resident.
The plastic lead in the shower is often a health and safety thing with hotels now as it prevents legionella bacteria hiding in the creases of the metal versions. ( I worked as a hotel manager for Hilton for a few years).
Oh makes sense
@@WalkWithMeTim my dad nearly died from legionnaires disease after contracting it from a hotel shower in northern Cyprus. Always worth turning the taps and showers to their hottest settings for 1 minute and running some water through to kill any potential bacteria before using them.
( Maintenence should do this weekly in every hotel room but it sometimes gets missed)
Really enjoying all your vids Tim. You're a great presenter. Keep up the good work..
One of the worst architectural decisions was to design the wettest, warmest room into a place where there are no windows and an insufficient extractor fan. Bane of my life in multiple hotel and rental accommodations. The wall stains look like damp/steam stains more than anything as a result. On a different note, the more I see your videos, the more I realise that places like Premier Inn have upped the affordable hotel game considerably, and many other traditional brands are now left behind, running their business on their old reputation only.
Yeah, the extractors always seem as if they're running on a pair of AAA batteries :-)
Those stains are not from the bathroom, there wouldn’t be enough humidity to condensate the walls outside the bathroom that badly and even if somehow they did they could have been cleaned off...
I've stayed in some crappy Premier Inns.
ADD wallpaper to this same scenario is another offense they often engage in. so now you have mold peeling and condensation that cannot be removed from a sealed box.
Tim does like to nit pick 😮
Sadly Hilton has not been a luxury brand for a long while now. Standards have become very inconsistent between properties. I stay around 100 nights per year in hotels and have expectations. Tim I would have walked out of that room immediately and requested a change. As a Hilton Honors member I’m shocked by the standard of the room you were allocated.
I would not have used the pillows, with dirty throw pillows.
I stay almost exclusively at Hilton’s. There’s many different types of Hilton, each with their own benefits and selling points. That is a bog standard hotel.
If you want to be impressed, stay at a Curio property. The Gantry in Stratford is a nice one. Hamptons have free breakfast, Doubletree buy up older properties and are quite basic, but you get a warm cookie on arrival.
Garden Inn Hilton’s have outdoor space, and usually free parking. I highly recommend staying at Hilton Silverstone Garden Inn, it’s surprisingly cheap if you don’t go on a race day, or before a race day. You can get track facing rooms which are awesome and there’s even a real F1 car in the lobby, and next door in the shop. I show the hotel briefly in one of my videos called “The Not Much Happens Audit”.
Hilton have started to move into Hampton by Hilton range and most of the old Hilton are bring sold or refubing to Hampton by Hilton
Ever since Tim visited the 7 star hotel, all 4 star hotels have been put on notice lol
I still favour the prison!!😎
Lol
Understandable though, must be hard to top the Dubai hotels
Hi Tim, We always check the condition of the bed mattress on cruise ships and hotels. If they are stained and marked we will demand to move rooms. It does,nt matter what we pay for a room , if the bed is not clean it tells you a lot about that hotel. Would you do this in your future vlogs. Thankyou for your content its really helpful. regards.
Noted barbara
Let’s just hope that couple in the pool at 12:38 are meant to be there together and not just on a naughty business trip lol
hahaha
😂😂😂
Stayed somewhere really nice recently you should check it out! the hotel at Yorkshire wildlife park with a balcony looking out over the park and can hear the sea lions
Oh my goodness, there`s no excuse for dirt and stains in a hotel room at any price, let alone a Hilton! Maybe it`s the same problem someone commented about in a past vlog; that housekeeping isn`t given enough time to do everything they need to do. Good job on all the polished surfaces though.
To me, the stains look like moisture stains like you get in a bathroom when its poorly ventilated or the fan is turned off.
Double tree by Hilton Milton Keynes suite is one that has 3 tvs in the room including one in the bathroom, very reasonably priced usually at around 130 a night including breakfast. It's built into the MK Don's Stadium though so it's a long walk to your room sometimes!
In my opinion, you should consider reviewing the SB Hotel Barcelona. It features a rooftop swimming pool and spa, as well as a pool, sauna, and steam room. I thought it might be a suitable hotel for your needs.
I don't think Hilton can be considered a premier brand anymore. I had the good fortune to stay in a Hilton hotel back in 2000 when my father took me on a safari holiday to Kenya. I thought even then, it was no better than the family run 2* beach side hotel we stayed at for the first week in Mombasa before heading inland to go 'On Safari', just a lot more expensive.
East of Mombasa?
@@Irishlad1916 would it be a Sea monkey?
i've stayed in a Hilton "Garden Inn" that's better than this, and I've always understood that to be the budget arm of Hilton.
Hello Tim, great video,apart from the stains and water lookalike on the wall it is a nice place,that shower is very cool the way it works.for the night it's reasonable.
I’ve noticed since Covid ; hotel rooms have got so dirty ; like they do a quick tidy and that’s it ;
You didn’t notice the ballroom had the same carpet design as The Shining Overlook hotel! It was pretty cool. 😊
Did it....
Me and my husband got married back in 2014, we were young and didn’t have a lot of money. We just got married at the registry office in Yarmouth and then my mum paid for us to stay in a Hilton near Thorpe park for our honeymoon. We weren’t that impressed with it either, I was expecting it to be really luxurious but actually found it really outdated.
I stayed at Hilton Wembley last weekend. My complaints were no showerhead, wrong placement of tap and no fridge. I live in Bournemouth. I have been tempted to try Hilton.
Hilton doubletree in Perth Western Australia, is so fab, luxurious and exceptionally clean.
This looks like a budget level of cleanliness 😣
Even though the stains are worth for that price. The worst Hilton in the UK is Hilton Brighton. It should call it as 2* hotel, the price is also high in the sky.
I work very close to that Hilton - lived in Bournemouth for 7 months now and although there are many tourists, I think that the businesses have become complacent.
I’m used to working in London and having to keep 4 and 5 stars by AA or Forbes standards, whereas some of the 4 star hotels that brand themselves as 4 stars aren’t actually maintaining the credentials that would justify it, if there were to be an inspection by either of the awarding bodies.
For instance, my reception team had to mention the guest by name at least 3 times during the check-in procedure for AA. My door staff had to use the guest name when greeting guests, those were just requirements for 4 star.
I managed to work with my exec team and get one of our 4 star to 5 and the requirements were even more strict.
Growing up, my mum was a general manager for Hilton and I spent many, MANY nights staying in the hotel when she had early business meetings, I remember the standards back then were exacting.
It’s such a shame that now, these brands only seem to put that level of effort into their premium offerings.
Will watch when I get in Tim, round trip to take Mum home today then back up here for a few more days 🙂
I've stayed in Hiltons around the world, and this one definitely falls short. I would like to see a review of the Doubletree Brighton Metropole.
We visited the sky bar a couple of weeks ago. Great views and nice seating area on the bslcony. Drinks are a little expensive with cocktails £13.50 each !!
Yikes
Bournemouth Hilton is nice, just a shame about the town... empty shops, rising homelessness and litter. Coming from a local!
Thanks for sharing this with me I pass it a lot think of staying there..
I live in bmth and always wondered what it was like !!!! Looked good , just needs decorator in
Hello Tim hope things are well
Hi Tim,few years ago we had m&s do at Hilton double trees Cambridge and I can honestly say I had the worst ever meal out in my life!They gave us the cheapest cardboard burgers in a supermarket roll,salad still in a bag and this chocolate tart thing with no cream,so we had to ask for some and someone ran over to sainsburys local to get some!Honestly for £50 it was truly awful and disappointing. I never went back the next year😬
Hi Tim ! Not as clean as I would have expected for a Hiltom. I bet the caravan you stayed in near mine was cleaner 😀. Thankyou for sharing with us. Love to you as always Tracey 💕 xxxx
I stayed in Hilton last year for a cos play event in Birmingham and hotel was nice and beds were super comfortable and staff were amazing and friendly
Tim, have you seen or heard about the new Hilton ‘curio’ hotels. They are Hilton’s version of a pod hotel. I know you’ve done a few pods so far so would make an interesting comparison.
Oohhh never heard of them I'll check out .. thanks
New to your channel and enjoying it. Just wondered if you reported the problems with the room, particularly the bedside lamp, when you checked out. I always make a point of doing this as the cleaning team don’t seem to. Certainly all the receptionists thank me but maybe even they don’t bother reporting to maintenance. I will keep doing it though as otherwise how will things get fixed for the next person.
Hey welcome Simone, if the room is really bad I do
Those walls were horrendous. I would have had a fit complaining . The rest of the hotel seemed nice. Loved the pool.
Ive stayed in Hilton, Doubletree by Hilton and also Hampton by Hilton hotels and they all are similar yet different. Ive found the Hilton hotels can be a bit hit or miss depending on the age of the building. Hampton hotels are often newer buildings with better facilities. The Hampton one by the ExCel centre in London is my fav, tho the bar area is on the small side and looks like something out of star wars lol My son used to work for a Doubletree and he said they always had issues with the cleaning staff as it was subcontracted out, not sure if thats still the thing now.
Those walls tho were nasty! The room was nice but definitely showing its age .
I stayed there about 2 years ago but on the Hampton side same building but slightly cheaper room was beautiful no stains on the walls either …. Stayed Hampton by Hilton last year in Edinburgh. That was really good . But I recently discovered the Hampton high Wycombe … newly built great designed modern rooms the staff have been so good I’ve been back 5 times since November always a warm welcome hotel has a really chilled vibe it’s worth checking out free breakfast and Waitrose next door ❤
Thank you, Tim. Another great video.
Interesting how so many have different perspectives on how the coffee cups are placed. That other guy on UA-cam who tried to copy your channel (and who, in my opinion, fails miserably) complained…in the only two videos of his I bothered to watch…about the coffeecups facing up.
I can’t really decide. Then again, I don’t drink coffee or tea, and would never use a kettle in a hotel room even if I did.
Once again, another great video. You are amazing.
The other guy?
Great video Tim, you know my answer to this, this was a bad experience but you know which Hilton I’ve recommended you try, for the same price you’ll get a completely different but impressive experience. Hope you try deansgate when your next up that way, ask for a high floor room if you do.
This shower head is awesome. It seems to be a Methven Aio shower head, futuristic (~£60, you can get less expensive ones like the AQUA wave xjet or Triton Kylie shower heads) but it sadly doesn't seem to fit in this whole room.
Always thought the Hilton is more pristine and glamorous. Not what I expected too tbh. Thanks for showing us around in the Hilton, they need to do a lot of redecorating to be the 4 star hotel they claim to be.
Thanks Conny
@@WalkWithMeTim You are very welcome, Tim 🙂
One in Leicester often used as a stopover off the m1 is horrendous! I’d love for you to review this!
Come to the hilton in gateshead/newcastle...much nicer. amazing views of the Tyne bridge
I stayed in the Hilton in Lincoln last summer. I booked a superior room. It was disgusting, stained carpet, peeling wallpaper, broken light, stained and mouldy bathroom.
After complaining, they told me that they were fully booked and couldn’t offer me another room. I did get a small discount at checkout and they did admit that they were waiting for a refit which they hoped would happen soon. Not good, I would not rush to book another Hilton.
I live down the road from that place. My friends getting married there in June. Oh dear
@@TiggiTheWillful The food was ok, so fingers crossed 🤞
I stayed at the Hilton in Milton Keynes,bucks at the mk dons stadium with a pitch side lookin onto the pitch for mu honeymoon it was amazin.
Hilton Doubletree in Bristol is nice Tim, give it a go
This same hotel I stayed at ..I liked it..was years ago .guess it’s got worse now which is a shame
In Australia you can find the upmarket Hilton and the lower standard Hilton quite different indeed
Tim, you should try a Hilton Double Tree or another one of Hilton’s sub-brands.
Marriott in Bournemouth is a nice little hotel lush bar in there nice sea view too
Now you tell me lol
Ahahah some rooms a tiny bit dated but 10 times cleaner than this Hilton 🤣👌🏻
that swimming area looked creepy for some reason.
No windows maybe
Love the video, I've stopped at 3 hilton hotels, 1 was ok, the other 2 were very poor. Grubby stains on the carpet in the room, tea stains on the wall. Very poor breakfast. We stay at premier inns now.
You and gabby are brilliant, please keep up the fantastic work you do.
We watch all you video's, they amazing informative, full of good content. By the way gabby has a fantastic voice. Many thanks Dave & Janet
Thanks dave
I did a walkthrough of my room at Hilton London West End on my channel, worse than this and was my third and final stay at any Hilton. The customer service is terrible and they all seem nice in public areas but the rooms are always poor, noisy and WAY overpriced for what you get.
Hi Tim looking forward to this Thank you. 👍
Tim, 'Hilton Hotels' is a franchise - each owned independently, using the Hilton name - I've stayed in Hilton Hotels in the US, and they're no better, or worse than other chain hotels!
I went for afternoon tea at a Hilton hotel recently with high expectations and it was honestly pretty terrible. Very long wait and poor service. I think the brand isn't as good as it used to be.
I liked the style but it did seem to have some maintenance issues. Were you compensated for the closed sky bar?
No was I suppose to lol
Dont suppose you found out what shower head that was ? I want to get one to 😂 awesome vid once again 🙌🏼
Lol
Beautiful 😍
I'm your biggest fan Timothy
Thanks Christopher
When was that built? Was not there when I left Bournemouth in 2009. Never been back so I imagine it would look a lot different now !
Hilton hotels are very inconsistent: some good some bad. We stayed at a Hampton By Hilton last night in Manchester (Rochdale Road) and we really couldn’t fault it.
BTW, that carpet in the ballroom there is the same pattern as in the Overlook Hotel in The Shining! 😬
A white stain on the wall in a hotel is never a good sign unless its yours
Have you ever tried Staybridge? I did one recently and loved it.
Why do hotels use a paint colour that will show every mark and obviously non washable paint? I liked the style of the room and the rate was ok I suppose. We stayed at a Hilton in the north part of Edinburgh and that was nice and we stayed in a Hilton in mid town New York and it was about £75 a night and it had a fridge, coffee maker and microwave in the bedroom and the staff were so helpful. I always do the feedback survey for the hotel when we leave so I can mention bits that aren't great in the hope that they can look into things. I bet the staff spend so much time on the mirrors they don't have time to do the rooms properly or inspect them. The housekeeping manager should be checking the rooms regularly.
I'm guessing that the horses on the wall were New Forest ponies to try to keep to local scenes?
Could be right
Looked pretty grim for the price it seems once again that apart from the Premier who in most cases present a reasonably clean room other chains fall short of basics, I have recently returned from a overnight stay in a Novotel Hotel in Ypres in Belgium, could not fault it on price, cleanliness and standard of the rooms.
Good Morning Tim...well its a huge NO from me...Id have complained the room was dirty..I couldnt stay there...the shower looked awesome yes Id like one of those showers..and the reception should have let you kno there was a private function...Im wondering now what my stay in a premier inn is going to be like!!
Considering that hotel was only opened in December of 2015 and is less than 8 years old that’s a bit shocking the state of the room, why on earth didn’t they wipe the walls down to clean them, and the wiring was probably dangerous. Probably should have complained about that, in these times £109 is still a lot of money for a room that isn’t clean.
I would rate that 3 stars...and there should have been a discount for the star bar being closed and to be informed before checking in...that room should have been taken out of service for decorating...those kinds of stains are not acceptable...and the stained cushion should have been replaced by housekeeping...far from lives up to the Hilton Brand...perhaps its a sold with name former Hilton
Tim to be honest other hiltons are much worse, this is one of the better ones. In the summer rates for that hotel are immense
I bet
Hi Tim. I agree those walls looked discussing . I thought Hilton hotels soepose to be one of the posh ones you can stay in.
I agree Tim the price of the room is ok. Now again the room and hotel looked amazing especially that shower ive never seen it before either. Shame the walls are all stained that didn't look nice. The floor for me is not clean but not filthy if you know what I mean its still quite ok. Finally yeah the pillow had that stain on it yuck I wouldn't have slept on that.
I think many years ago Hilton did have hotels in the UK which really were top notch and synonymous with quality and prestige. Nowadays they seem to think that trading on their past glory days is still enough to convince customers to pay for averageness. A lot of other non-premium hotels that offer more for less.
The only hotel chain that I’ve ever stayed in that had vomit in the desk drawer. And not my vomit!
Tim try hilton Birmingham metropole next to the nec I use to work the one if the best hiltons around
Its in Birmingham though
A intresting video of I Stay In A Hilton Hotel - It's Not What I Expected!💛💛💛💛
Hi Tim
Wasn't very impressed with this hotel, the walls were so stained plus the carpet. I thought it was expensive for the price. If the walls and carpet were cleaner would've been a lot more inviting. Thanks Tim.
I also always thought the Hilton was a bit posh,but it looks like I was wrong. Maybe something happened in that room and they used that crappy blue colour to try disguise it. Did the shower work well with that kind of head?
Hampton by hilton literally round the corner is much better...its my go to hotel when in Bournemouth
Every one keeps saying that
@Walk With Me Tim it's clean, tidy, great staff and the food is really nice. Use to stay at Park Central Hotel near the pier, but far too tired last time.
Hi Tim, one of the main things i look for in a hotel is can I open the room window to get fresh air?
So many hotels have permanently shut windows with terrible air conditioning systems. Could you include this in your reviews of the room please.
I always open if I can
That’s nothing like I expected a Hilton hotel to look like tbh
if the room had been clean, the price would have been pretty good. I would not be happy with paying >£100 for a room with dirty walls, carpet and cushions. Great video as always Tim, keep them coming!
Thanks
That’s really disappointing with the dirty room,cos over all it looked nice,but messy looking with all those mirrors,typewriters,I mean wot is it,some sort of random drop off centre,😂,and the seating in the hall, omg 😮 it’s doing my head in...no I wouldn’t stay there,.glad u had a good sleep though,,😊😊thanks always tim
ONG is Dyson making shower heads now! lol
Wow, that's half of what I thought the price would be! After the pricey ones you'd been to lately....
I decided the spots are art!😄 But the colour scheme was not my thing.
Not ruling out staying there, especially as it's dog friendly! 😎
I liked the bedside cabinets that look like trunks. i disliked everything else. To call that a 4* hotel is a joke. You have a talent for finding hotels where the public areas are fine and the rooms are less than satisfactory.
I couldn’t stay in any hotel that allows dogs in the rooms. Sorry to upset anyone but that’s a no no from me. I expected it to be cleaner being a Hilton. I’d rather stay in a Bed and Breakfast in Bournemouth.
That's an odd photo to hang in a bathroom.
This particular Hilton isn't one of their best.
It surprises me this one has a four star.
£109 isn't the worst the fact you get a pool , spa , good bar and what looks to be a decent restaurant Is very much a boon
Agreed that the walls were rather off putting
But I feel that with a slightly improved room it would be well worth the money
I can’t wait to watch
Better than Britannia Hotels isn’t it Tim
If you're going to decorate in extreme 50's and 60's retro style, it had better be brand spanking new stuff. That was so worn out it could've been the original 60's wallpaper and pillows! Shame on Hilton!😂
another great video. I would've expected better from a Hilton tbqh. this is sub standard
I think this is OK - like the decoration but could do with some updating! Every hotel from the moment it is finished will show it's age! No breakfast again! Always a high point for me! I would happily stay here!👍
Disapointing too see stains on cushions why leave it on a bed wires showing on lamps not good either in short bit disspointed in hotel thanks tim.
Do you ever ask to change rooms?
yes
at 08:35 in the clip - you ask 'what do you make of the room?' - well Tim, I'd have been back down at reception asking for a different room with clean walls, headboard and carpet. End of. And if not avialble, expecting a discount or a booking at another hotel with better standards. They can only get away with this level of service if people accept it! COMPLAIN NOW!
This leaves a lot to be desired. I mean it would not be good enough for James Bond! I am very disappointed. I I think I would have changed the room. Price O.K. I suppose?
Very poor standard for Hilton. Though you have to wonder about the behaviour of people staying there to create that mess. Did you get down to the mattress? It's a must at every hotel.