If the DMV accepted the registration with that vin, then 99.9% of owners out there would assume its not stolen. This is a known issue with DMVs not communicating with each other from different states.
Car is a Mustang, DMV runs vin, and the system says the vin belongs to a Mustang. What's to argue about?..... That you didn't research the vin in depth, that's entirely different.
@@domingofungFrom what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
or the buyer can be proactive and take a scan tool with him/her. A quick scan can tell you whether the VIN of the vehicle actually matches with the 1 on the windshield. Granted, digital VIN can also be modified but that required a bit of labor. I highly doubt that your run-of-the-mill thieves even know how or have access to equipment/software to spoof the VIN.
I'm not understanding why people are still purchasing cars from Carvana. The issues with Carvana have been widely reported over multiple news media outlets for years. Some states have even suspended Carvana's license to operate.
i got my car in 2021 from carvana and it was one of the easiest things ive ever had to deal with. picked up my old car at the same time as they dropped off the new one, never had to speak to anyone besides the delivery driver, or deal with a car salesman trying to scam me. not sure why it keeps happening else where
what's shady is them buying mostly totaled cars from auctions, doing the bare minimum to fix them and while they are being fix they are washing the titles. By the time a title comes back the car is repaired and listed on the site as CPO with no accidents. People buy salvaged auction cars all the time and they don't know it.
i buy cars for a dealer, the first thing we do is plug in our scanners to the OBD port and check that the VIN matches. you can fake VIN plates and stickers, but the computer never lies. the fact that a company like Carvana isn't doing this is mind boggling. I don't see Carvana lasting much longer, especially at the prices they are selling vehicles for. crazy
I USED TO WORK WITH A SMALL DEALER. We would receive new inventory either from the auto auction, trade ins, or wholesale through another dealer. We had a process. We first check to see if the VIN matches the paperwork. Then, we check VINs on the car in other places. If all is good, then we partnered with the detective bureau at the local PD, who were always happy to work with us and check the VIN against their two databases they use to check cars. We would also run a Carfax. We would find discrepancies once in awhile and we would just let the police handle it. The last thing we want is to sell a car that has issues like this. Carvana could have the same process. Hell, they could establish their own police department to do this with the money they have. They just choose not to. They make car dealers look bad.
They’re not a car dealer they’re a bank that sells cars. Look at their interests rates you’ll see why they are still in business. I sold my car to them. They tried to sell me a 35k car starting at 22% before I even put my credit in
I’ve been seeing news stories about Carvana selling stolen cars for years. If they didn’t fix the problem by now, I wouldn’t expect them to going forward.
Probably from an auction. Caravana is nothing more than a used car lot. They buy cars from anywhere. You can go to any street car dealer with probably the same level of comfort as buying from that vending machine.
The VIN is in the computer and stamped on other locations on the frame. When you plug the computer readout device in order to do your '150 point inspection', the VIN is displayed. I don't think they do 150 point inspection. I bet they do like a 10 point inspection. Does it have 4 wheels (doesn't matter if they have tread)? Check. Is there a hood and trunk lid? Check. Does it have all the doors? Check. Is it mostly the same color? Check. Is there an engine (running or not)? Check.
This needs to stop, the Government must drop the hammer on this company. This company should give free cars to the poor souls who had to go thru these stolen car inconveniences.
As soon as I saw the first commercial for Carvana years ago, I knew that I would never buy a car from them. Every car purchase is over priced, and removing price negotiation out of vehicle shopping is very bad for the consumer.
And the charges filed against carvana are what exactly? Possession of and selling of stolen property and intentionally destroying the vin numbers of the stolen cars. Sounds very cut and dry to me.
My advice, get an aftermarket alarm for your car. Almost all systems do not have shock, motion, and glass sensors and tracking. Also, it is worth it to get a kill switch put in a secret location. And they need to bring back the ability to remove the steering wheel.
They really do need to bring back the ability to remove the steering wheel, I totally agree with that. The only problem is what’s gonna happen with the airbag? Driver’s Side Airbags are mandatory on all new Class C Licensed vehicles, and have been for years now. Airbags are notoriously finicky, and have a tendency to go off if you try to remove them with power still going to the airbag. It’s to the point, that in order to remove the airbag, you need to disconnect the whole car battery, and wait 15 minutes to ensure there is no electric current left in the airbag. If they were to try and bring them back, with airbags as finicky as they are, I can see a lot of people getting airbags in the face if they try and remove the steering wheel with a quick release mechanism to avoid theft.
Carvona needs to start hooking up a Reader to each car they are willing to take in so they know from the start if it's a legit vin or fake and then reporting it, that would also slow down thefts from steeling cars as there wouldn't be as much of a market for them.
99.999% of people will only check the VIN displayed on the dash and the door jamb. 0.001% of people check the VIN in the ECM. Plus how do we know the ecm hadn't been swapped between this mustang and the other? The mustang in Texas might have sold its ECM to this guy. Another thing, VINS can also be rewritten aka changed by higher level car scanners.
Devastating??? Cancer is devastating. Seeing your child die is devastating. Finding out the car you spent a lot of time “detailing” is stolen - meh - not so much.
I had no idea the OBD read VINs. How long before thieves figure out how to reprogram that with the fake VIN? Dang, that looked like a nice Mustang, too.
As soon as they develop nuclear powered cars about 20,000 years from now, since the vin number is stored on a ROM chip, and rom means READ ONLY memory.
I'm a bit surprised that the VIN in the cars computers was not updated as well. My first thought was that someone had replaced the computer with one that was from a stolen car. However, if there's another car running around with that VIN then that's obviously not the case. Seems like the thieves cloned the title and cut a new set of number plates to apply to this vehicle.
I sold my Mustang to Carvana last year. They didn't even try to sell it. It went straight to auction. A Ford dealership 4 hours away bought it then sold it.
Carvana's 150 point inspection just means it was in their system for 150 minutes at some point. Anyone who buys a car from them is taking a huge chance. It's pretty obvious that they do no research into the vehicles they sell.
with carvana's history, why in the world would people even deal with them.they're famous for NOT filing paperwork for titles of vehicles they allready sold.
"Total devastation"? Nope. A minor annoyance at best. They'll get their money back, after driving the cars for a year for FREE. Total devastation is having your car stolen, and being forced to ride the bus to work the next morning.
I almost bought a car from Carvana in 2020. Thank god I did my research and read a ton of reviews and horror stories. Ended up going to Carmax (probably no better) but it was a smooth and pleasant experience and I haven’t had any issues since.
What's the lesson? Check the VIN with a scanner. If it's different, call your mechanic friend and borrow his 5000$ pro scanner and do a Forced VIN write. Or don't buy from carvana.
I love how the report only quickly talks about how the mixup really happened and then doesn’t mention it again. And that is how they got the real Vin number by plugging into the vehicles OBD. Nobody would assume that the number outside the vehicle would differ from that 🤷♂️ This obviously now has to become a new standard in vehicle identification. I certainly will do this on my next used car purchase.
Carvana is suddenly responsive ONLY when a platform exposes them. They care about image and perception, not customer satisfaction. Carvana and most other companies in this sector would do nothing to help the customer forcing them to take their company to court. If it were a customer that didnt have much money and bought a cheap car, they would be left high and dry.
If someone sold you a stolen car, shouldn’t they get in trouble. If a corporation sold you a stolen shouldn’t the consequences be worse. Am I dumb for thinking this?
“Customer experience is our top priority…..” It absolutely is not. Their priority is making as much money as possible. Any vehicle sales franchise that says otherwise is clearly lying. If their priorities were what they said they were, they’d never have sold a stolen car and they would have responded to the customer immediately when he brought up a discrepancy. They only responded when the media contacted them. Pretty shady shit.
From what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located and that Carvana should have caught it. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
Dealt with carvana once. Getting a car is easier than breathing. Getting the paperwork to register it before time runs out is nearly impossible. Never again.
I got a replacement car from Carvana for one that was totaled in an accident. The brakes were shot despite the so-called inspection. There were other issues that arose with in the year after I bought it. Carvana is shady.
He should be glad, my neighbor bought a car from them and over a year of waiting the car has yet to show up. Their support just keeps saying it is on its way.
If ever any business needs to have in place a way to check out vehicles before purchase and sell it should be companies that are in the business of selling and buying cars and they should be held completely and totally accountable to do so.
Carvana needs to be shutdown by the federal government.
They already kicked up there 10% to the big man
They need to go out of business like Vroom
@@Dizzymarvel I agree
Well now we have destroyed the smaller businesses in the industry caravans is terrible deal
@@Literallyarealhuman I can agree more
"No Carvana response until we called,..." that says all I need to know.
Gee who would have thought buying a car from a vending machine would be a bad idea
Bought a car from Carvana once. The vending machine was broken and all the cars were parked outside.
To be fair, the vending machine is pretty cool
@@AC-os1heonly when it works.
When it comes to paying that kind of money, I need to see, touch, and drive it before I hand over a cent!
You were probably conceived next to a vending machine.
If the DMV accepted the registration with that vin, then 99.9% of owners out there would assume its not stolen. This is a known issue with DMVs not communicating with each other from different states.
You expect a government facility to work properly 😂😂😂😂😂
Bwahahahahaha all it takes is running the VIN dumdum. You sound deranged.
Car is a Mustang, DMV runs vin, and the system says the vin belongs to a Mustang. What's to argue about?.....
That you didn't research the vin in depth, that's entirely different.
@@domingofungFrom what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
or the buyer can be proactive and take a scan tool with him/her. A quick scan can tell you whether the VIN of the vehicle actually matches with the 1 on the windshield. Granted, digital VIN can also be modified but that required a bit of labor. I highly doubt that your run-of-the-mill thieves even know how or have access to equipment/software to spoof the VIN.
It looks like they need a 151 point inspection.
The 150 point inspection probably consists of looking at the car and blinking 150 times.
I'm not understanding why people are still purchasing cars from Carvana. The issues with Carvana have been widely reported over multiple news media outlets for years. Some states have even suspended Carvana's license to operate.
Because Carvana has such good deals.
But, if it seems too good to be true, it is.
@@Timbrock1000 good deals?? Not at all, every car they sell is marked up significantly
credit score some of them won't qualify for the new car.
@@Peewyld
You're right about cars being marked up. That's true no matter where you go.
But Carvana tends to mark them up less than other dealers.
i got my car in 2021 from carvana and it was one of the easiest things ive ever had to deal with. picked up my old car at the same time as they dropped off the new one, never had to speak to anyone besides the delivery driver, or deal with a car salesman trying to scam me. not sure why it keeps happening else where
Carvana has always seemed shady to me.
what's shady is them buying mostly totaled cars from auctions, doing the bare minimum to fix them and while they are being fix they are washing the titles. By the time a title comes back the car is repaired and listed on the site as CPO with no accidents. People buy salvaged auction cars all the time and they don't know it.
Cant trust them or Vroom
That's because they ARE shady, just like their founders, a pair of ex cons who did time for fraud!
Look at the owner. And his father.
Sad that companies only respond when the news gets involved
They don’t want bad publicity but it’s too late already
@@TobyChannel Same with law enforcement
Ikr aren’t they always like this
i buy cars for a dealer, the first thing we do is plug in our scanners to the OBD port and check that the VIN matches. you can fake VIN plates and stickers, but the computer never lies. the fact that a company like Carvana isn't doing this is mind boggling. I don't see Carvana lasting much longer, especially at the prices they are selling vehicles for. crazy
I USED TO WORK WITH A SMALL DEALER. We would receive new inventory either from the auto auction, trade ins, or wholesale through another dealer. We had a process. We first check to see if the VIN matches the paperwork. Then, we check VINs on the car in other places. If all is good, then we partnered with the detective bureau at the local PD, who were always happy to work with us and check the VIN against their two databases they use to check cars. We would also run a Carfax. We would find discrepancies once in awhile and we would just let the police handle it. The last thing we want is to sell a car that has issues like this. Carvana could have the same process. Hell, they could establish their own police department to do this with the money they have. They just choose not to. They make car dealers look bad.
They’re not a car dealer they’re a bank that sells cars. Look at their interests rates you’ll see why they are still in business. I sold my car to them. They tried to sell me a 35k car starting at 22% before I even put my credit in
I’ve been seeing news stories about Carvana selling stolen cars for years. If they didn’t fix the problem by now, I wouldn’t expect them to going forward.
Just remember, they didnt just sell a stolen car, they also had to buy the stolen car from somewhere 🤔
Probably from an auction. Caravana is nothing more than a used car lot. They buy cars from anywhere. You can go to any street car dealer with probably the same level of comfort as buying from that vending machine.
Carvana sucks... stay far far away from them
He should buy the car back from the insurance company, that paid out the loss to the original customer.
My mom tried to buy a car from carvana once. Until she saw another car in another lot marked for 50% less.
is your mom available?
Vin plates are easy to swap, pop rivets and super glue are cheap too.
The VIN is in the computer and stamped on other locations on the frame. When you plug the computer readout device in order to do your '150 point inspection', the VIN is displayed. I don't think they do 150 point inspection. I bet they do like a 10 point inspection. Does it have 4 wheels (doesn't matter if they have tread)? Check. Is there a hood and trunk lid? Check. Does it have all the doors? Check. Is it mostly the same color? Check. Is there an engine (running or not)? Check.
Where did the VIN plates come from, a totaled vehicle?
@melissasmeclean title car ss2773
He found such a good deal, it was quite the steal.😮😂
😂
The guy that loaded it on the flatbed damaged the front spoiler! It’s astonishing a roll back operator would not be more careful!
This needs to stop, the Government must drop the hammer on this company. This company should give free cars to the poor souls who had to go thru these stolen car inconveniences.
I know what would happen if I was selling stolen cars....
I guess this is why customers have had a hard time getting their titles from Caravana.
Sounds like carvana need to give these people a FREE RIDE !
As soon as I saw the first commercial for Carvana years ago, I knew that I would never buy a car from them. Every car purchase is over priced, and removing price negotiation out of vehicle shopping is very bad for the consumer.
THIS IS THE 3RD STORY I HAVE SEEN LAST 3 DAYS ABOUT CAVANA!
TWO OF THEM WERE CAMAROS AND NOW WE HAVE A MUSTANG
Caravan seems to never make their negligence right till the news make it right.
If you can not find the car you really want, and if Carvana can’t they will go out and steal one for you. Now that’s real customer service
And the charges filed against carvana are what exactly?
Possession of and selling of stolen property and intentionally destroying the vin numbers of the stolen cars. Sounds very cut and dry to me.
Who says carvana did a vin swap?
😂 very unlikely
IT'S NOT JUST THESE 2 CARS! NATIONWIDE INCOMPETENCE & OUTRIGHT THEFT!
My advice, get an aftermarket alarm for your car. Almost all systems do not have shock, motion, and glass sensors and tracking. Also, it is worth it to get a kill switch put in a secret location. And they need to bring back the ability to remove the steering wheel.
They really do need to bring back the ability to remove the steering wheel, I totally agree with that. The only problem is what’s gonna happen with the airbag? Driver’s Side Airbags are mandatory on all new Class C Licensed vehicles, and have been for years now. Airbags are notoriously finicky, and have a tendency to go off if you try to remove them with power still going to the airbag. It’s to the point, that in order to remove the airbag, you need to disconnect the whole car battery, and wait 15 minutes to ensure there is no electric current left in the airbag. If they were to try and bring them back, with airbags as finicky as they are, I can see a lot of people getting airbags in the face if they try and remove the steering wheel with a quick release mechanism to avoid theft.
That front splitter scrape from the tow driver at the end was painful to watch.
Carvona needs to start hooking up a Reader to each car they are willing to take in so they know from the start if it's a legit vin or fake and then reporting it, that would also slow down thefts from steeling cars as there wouldn't be as much of a market for them.
And I still see cars being delivered on Carvana trucks. Just saw one last week.
I'm in SC, btw.
99.999% of people will only check the VIN displayed on the dash and the door jamb. 0.001% of people check the VIN in the ECM. Plus how do we know the ecm hadn't been swapped between this mustang and the other? The mustang in Texas might have sold its ECM to this guy.
Another thing, VINS can also be rewritten aka changed by higher level car scanners.
It's a Mustang, I see 300 of them a day...I'm sure he'll find another one. Glad they got him sorted out though.
Why anyone would risk buying a vehicle from Carvana at this point is beyond me.
That tow truck driver driving the mustang up the roll back 0 fucks given
The fact they were ignoring him until it was made public is concerning.
Why do people continue to buy cars from Carvana, that company is a complete joke. F those guys.
Devastating??? Cancer is devastating. Seeing your child die is devastating. Finding out the car you spent a lot of time “detailing” is stolen - meh - not so much.
How did they get the car titled if it was stolen?
Wow, Carvana taking responsibility. Will miracles never cease.
Bet the owner never imagined getting their car back better after it was stolen!
They won't get it back. If their insurance paid out on the car already, its property of the insurance company now.
I had no idea the OBD read VINs. How long before thieves figure out how to reprogram that with the fake VIN? Dang, that looked like a nice Mustang, too.
As soon as they develop nuclear powered cars about 20,000 years from now, since the vin number is stored on a ROM chip, and rom means READ ONLY memory.
So, my question is why did it take 13 months before it was found out that it was a stolen vehicle?
That repo driver needs to understand that by putting some wood on the floor to not damage any low profile parts on sports cars
Aww so sad but I hope rightful owner got his baby back😢
These are hot rods, not "high end" cars! Please. 🤦♀️
Everything is a "high end" car these days!
Compared to my Dodge Dart, these are absolutely "high end" cars! 🤪
I'm a bit surprised that the VIN in the cars computers was not updated as well. My first thought was that someone had replaced the computer with one that was from a stolen car. However, if there's another car running around with that VIN then that's obviously not the case. Seems like the thieves cloned the title and cut a new set of number plates to apply to this vehicle.
It's called VIN cloning/fraud, and it happens a lot more than you hear about.
What is a 150 point inspection? Is it listed or it just sounds good?
What’s sad is that car has already been written off and will end up at auction as salvage or if the VIN has been cancelled, parts.
I’m still waiting to see a ‘high end’ car. I only saw two Mustangs.
Both of these customers should be held accountable for stealing
How was he able to register it
They should make a new police division where customers can have them check the cars out before buying it to make sure it isn't stolen
Who in their right mind would buy from Carvana?
The rich
"Total devastation" obviously someone whose never experienced real devastation.
I sold my Mustang to Carvana last year. They didn't even try to sell it. It went straight to auction. A Ford dealership 4 hours away bought it then sold it.
when Carvana first arrived, I wondered WHO would even BUY a car this way?"
Me too and I’m still wondering it. Can’t believe people are that lazy when spending that much money.
@@seashackf1 the masses are asses
@@tooge47 and getting dumber because of things just like carvana. 🤦♂️
@@seashackf1 getting dumber because of DUMB people BUYING from Carvana
People who can afford to, sorry you cannot.
It’s still VERY sad that these companies won’t do anything until an entity like a tv channel steps in.
Carvana's 150 point inspection just means it was in their system for 150 minutes at some point. Anyone who buys a car from them is taking a huge chance. It's pretty obvious that they do no research into the vehicles they sell.
If your life is in ‘total devastation’ over a car, you need to reevaluate your priorities.
yea i felt bad but just shows what a waste of time buffing waxing and detailing a car is like get a life.
Ahhh Carvana! The vending machine that sells you a stolen car.🤣🤣🤣🤣
That’s pretty easy to check unless they switched the vin tags.
Computer scans shows the true vin
Why does a news anchor need to step in for carvana to do the right thing?
Omg. I love her. Love it.
How is Carvana still in business ? People should be suing them.
When he got his plates the first time the car should have flagged as a stolen vehicle.
with carvana's history, why in the world would people even deal with them.they're famous for NOT filing paperwork for titles of vehicles they allready sold.
Total devastation? People who lost their homes can be totally devastated not for a high end car. Comon man.
“Comon man” Learn how to spell DUMB DUMB
Carvana's stock crashed from $350 dollars down to $5 dollars. How are they still in bussiness?
Whom is being held Accountable? When are the indictments coming down the pipeline???🙄🙄😳😳
Most industry "disruptors" are shady. If it were legal and made money, it would already be the industry norm.
when anyone starts to believe dealer, that person already lose the game.
That’s why I quit looking at Carvana. Don’t need the worry.
Criminals will try and get the upper hand anywhere they can it isn't carvanas fault
"Total devastation"? Nope. A minor annoyance at best. They'll get their money back, after driving the cars for a year for FREE. Total devastation is having your car stolen, and being forced to ride the bus to work the next morning.
This is a rare occurrence where the original owner of the vehicle will get it back in better shape than before it got stolen.
That one million dollars in damages the first guy is seeking doesn’t seem so unreasonable considering this happened again. No oversight by Carvana.
I almost bought a car from Carvana in 2020. Thank god I did my research and read a ton of reviews and horror stories. Ended up going to Carmax (probably no better) but it was a smooth and pleasant experience and I haven’t had any issues since.
What's the lesson? Check the VIN with a scanner. If it's different, call your mechanic friend and borrow his 5000$ pro scanner and do a Forced VIN write. Or don't buy from carvana.
I love how the report only quickly talks about how the mixup really happened and then doesn’t mention it again. And that is how they got the real Vin number by plugging into the vehicles OBD. Nobody would assume that the number outside the vehicle would differ from that 🤷♂️ This obviously now has to become a new standard in vehicle identification. I certainly will do this on my next used car purchase.
Carvana is suddenly responsive ONLY when a platform exposes them. They care about image and perception, not customer satisfaction. Carvana and most other companies in this sector would do nothing to help the customer forcing them to take their company to court. If it were a customer that didnt have much money and bought a cheap car, they would be left high and dry.
If someone sold you a stolen car, shouldn’t they get in trouble. If a corporation sold you a stolen shouldn’t the consequences be worse. Am I dumb for thinking this?
So many failures here, including by the DMV for allowing the stollen car to be registered by the new owner
You should know there's something wrong when you're able to buy a Rolls-Royce for $3000.
This guy REALLY likes Punisher
“Customer experience is our top priority…..” It absolutely is not. Their priority is making as much money as possible. Any vehicle sales franchise that says otherwise is clearly lying. If their priorities were what they said they were, they’d never have sold a stolen car and they would have responded to the customer immediately when he brought up a discrepancy. They only responded when the media contacted them. Pretty shady shit.
From what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located and that Carvana should have caught it. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
A squatter can keep a house because it's a civil matter but two people have a title for the same car and its not a civil issue.
There been warning not to buy for them for years. If I’m buying a high end car(or any car). Wouldn’t you not wanna see it first.
Dealt with carvana once. Getting a car is easier than breathing. Getting the paperwork to register it before time runs out is nearly impossible. Never again.
Given their terrible business practices I've heard in reports about this company, I'm surprised this company is still in business.
I got a replacement car from Carvana for one that was totaled in an accident. The brakes were shot despite the so-called inspection. There were other issues that arose with in the year after I bought it. Carvana is shady.
He should be glad, my neighbor bought a car from them and over a year of waiting the car has yet to show up. Their support just keeps saying it is on its way.
Stick to buying snickers out of a vending machine!
If ever any business needs to have in place a way to check out vehicles before purchase and sell it should be companies that are in the business of selling and buying cars and they should be held completely and totally accountable to do so.
He should be able to keep his car … give the owner a new car .. they have all them car just sitting on the lot… this is a shame … sue them smh
That car is going to the insurance company.
His credit will still be toast from this unless Caravana removes it from his reports; which will still pull his score down 100+ points