You literally save me from embarassing myself at the store for returning my new wireless keyboard and mouse lol🤣🤣🤣🤣now everything is working. THANK YOU.
@@BestBuyhey. I just bought one of these for my son. The young man who sold it said it would connect to his Xbox. I’m still having trouble connecting it, hopefully after watching this video it’ll work.
Thanks for your enlightenment. My keyboard has no switch button and I press all keys but doesn't switch on. I connected the dongle to my smart tv. Only my mouse is working with the tv. The keyboard didn't switch on at all
Hi I bought a Kensington pro fit set keyboard on Best Buy, but when I plug the batteries in, a red light pops and then it just disappears and the keyboard never works, however the mouses works fine, what can I do?
Try looking for a reset or connect button on the keyboard. It may be located under the fold-out legs underneath the keyboard or the battery cover. Try pressing and holding for 5 seconds to see if it reconnects to the USB receiver and starts working. If you're within the return window, bring the set into Best Buy for a possible replacement, or contact the manufacturer for additional support.
It's possible. However, the more USB wireless dongles in an area increase the likelihood that they may interfere with each other if they happen to jump onto the same channel inadvertently.
Thank you so much sir for helping. Please let me also Is there any need to connect the extra Bluetooth dongle to the laptop,though it is provided with the mouse ,because there is an inbuilt Bluetooth in the laptop ? Thank you so much sir for helping.
It's not necessary to use the included Bluetooth dongle if the Bluetooth mouse is working fine with your built-in Bluetooth transmitter. It's a good idea to keep that dongle handy, however, for any troubleshooting down the line as needed.
How do I swap my ergonomic mouse and make it pair with the keyboard? I've started getting carpel tunnel again with the new mouse that came with the new keyboard.I want to use the old wireless mouse.
You'd typically need to have the original wireless USB dongle that came with the older mouse to make it work. You can use multiple dongles for the mouse and keyboard simultaneously.
Is it possible to use the keyboard without the mouse and the USB transmitter? Or is the USB transmitter what connects the wireless keyboard to the computer? Many thanks
Most wireless keyboards and mice will use the USB dongle to send and receive signals to the computer. The exception is if your computer has built-in Bluetooth wireless connectivity (check your manual or the manufacturer's website) and you purchase a wireless mouse or keyboard that supports Bluetooth. In those cases, they can connect directly to the computer.
my mouse works but the keyboard isn't working, they came as a pair with the receiver for the mouse in the keyboard. I've changed the batteries and keyboard is still not turning on. Apart from the keys on the board there are no external off or on buttons, I am so confused.
Sir i've missed my receiver. but i do have wireless keyboard and another bluetooth receiver. is it possible to connect the keyboard with another bluetooth receiver ?
We recommend contacting the keyboard's manufacturer to go over options they may have. A true Bluetooth-compatible keyboard may be able to connect to a Bluetooth receiver, but most wireless keyboards use a non-Bluetooth wireless connection and require a proprietary receiver.
What make and model keyboard do you have? Sometimes, the pairing button can be hidden under the battery panel. In other cares, you may need to press and hold the power button if the keyboard has one. And sometimes, the keyboard may require a paper clip inserted into a reset hole on the device.
How do we set up the mouse and keyboard, that have the 1, 2, and 3 buttons, and a seeming on/off switch on both the mouse and keyboard? (sorry for the dumb questions, but I'm very new at telecommuting)
It sounds like you're using a keyboard and mouse combo that is capable of multi-device connections. As the pairing or connection process can vary by manufacturer, we would recommend following the instructions included with your product for a step-by-step guide on connecting your mouse and keyboard to your device(s).
I have a logitech mouse with nano receiver and now I want to add a aiden design keyboard without using their mouse from box. How can I set up the keyboard?
You should still be able to use both, but this will probably require that you have multiple USB ports so that each device can still be connected. If you're not using the included mouse, you should be able to turn it off or just remove the batteries. If you're still having trouble with the connection, feel free to schedule some time with an Agent at bby.me/hyf76q.
What platform are you on, if your on windows 10, click the windows key on your keyboard and it’ll say google chrome somewhere, download that and your done
Really stuck on what to do , just got an old iMac that came with a genius wireless keyboard and it’s just not working , whenever I retry to put the batteries in it just turns on a red light where it has a charging icon then the light goes off and it still doesn’t work . I have no idea what to do .
If you have a wireless mouse and keyboard combo that uses a single wireless receiver dongle, then the easiest solution would be to remove any batteries from the keyboard and set it aside. The mouse should still be able to connect to the receiver.
Yes, in most cases the wireless transmitter and mouse can work without the keyboard. Best Buy also sells wireless mice individually without a keyboard if you'd still like your keyboard wired.
I had my keyboard & mouse connected to my computer & then I switched them over to another computer for awhile & when I went back to my original computer, they didn’t automatically pair. So now I can’t even log in to my computer to try to pair it or reset it manually. I’m stuck on my login page with no working keyboard or mouse. What can I do?
First, make sure that your USB transmitter is inserted into the computer. You may also want to try moving it to a different USB port on that computer as part of this process. Second, look for a "Connect" or "Pair" button on the back or bottom of both your wireless keyboard and mouse. Pressing this should allow those devices to find the USB transmitter again and connect to it. Finally, try replacing the batteries in the mouse and keyboard. Weak batteries can cause connection issues.
hello, I just came here to ask a question! So my mouse and my keyboard isn’t connected to my pc and I have no idea what to do...can anyone help? ( windows 10)
First, check that your mouse supports both 2.4 GHz wireless and Bluetooth. If the mouse is Bluetooth wireless only, then it would talk directly to your laptop's built-in adapter directly. Otherwise, check the box and the mouse to make sure the dongle isn't just hidden. If you still can't find it, bring it back to the retailer for options.
I cant get 3 keyboards (including wireless Shintaro one i purchased yesterday, which shows no indication that its even on- no on off switch, battery power, etc- nothing) so it wont communicate with monitor, thus I cant even unlock monitor screen Any tips plz?
You may want to first check that a wired keyboard is working with the computer. From there, you may want to check your power settings to make sure the USB ports aren't being powered down when the computer is. That would prevent the dongle from receiving a signal from the keyboard.
If wired keyboards aren't working, the issue is likely with the desktop itself. Consider scheduling an in-store visit at bby.me/ujdnd0 for your local Best Buy so our Geek Squad Agents can take a look at the desktop and keyboard together in-person.
We typically don't carry replacement parts for PC mice, such as USB dongles. You may wish to contact the manufacturer directly for options they may have.
This video is great, but I still don't know why my USB 2.4 wireless mouse works with my Dell laptop, but the wireless keyboard does not. I understand my situation is different from the video's example, so I will continue my search for answers.
@Begone Thot So you mean to tell me if you handed an 80 yearold woman an ASUS laptop and a wireless mouse, she'd know how to insert the battery power the laptop on insert the adapter turn on the mouse / keyboard
Quick question: if my monitor is connected to my laptop, and my wireless mouse and wireless keyboard is connected to my laptop via USB, will my monitor recognize the mouse and keyboard?
Best Buy okay let’s say I open my arozzi gaming desk when I receive it and assembled it and didn’t like it. If I take it to best buy will it go back on shelf or marked as “open box” ?? I don’t like people that touched my arozzi mousepad that is bad, with there sweet on the mousepad .. just saying if it happens I won’t take my arozzi back obviously I love it. Thank you
Items that have been returned and are in a saleable condition will be marked as "open box" on our website. Open-box, clearance and refurbished items can be found on the Best Buy Outlet page at bby.me/4y7hv.
Open box items are marked as so I can't believe there is an actual human asking a question as stupid as this, UNIRONICALLY. God dude I didn't know people were this stupid
You literally save me from embarassing myself at the store for returning my new wireless keyboard and mouse lol🤣🤣🤣🤣now everything is working. THANK YOU.
Helping you live your best life with your tech, one small tip at a time.
@@BestBuyhey. I just bought one of these for my son. The young man who sold it said it would connect to his Xbox. I’m still having trouble connecting it, hopefully after watching this video it’ll work.
Thank you!! I looked at 7 other videos before this one and this one was HELPFUL!! Thank you
true
Thank you, I’ve been looking for the transmitter not knowing where it was
Thanks for the help, I just got a mouse and keyboard but was blind as a bat so I didn't see the USB thing. Appreciate it!
We feel this. They're small and easy to miss. Glad we could help.
Exactly what I was searching for!
My man! Thank you!
Couldn’t find the receiver!
In the mouse is so clever!
It's convenient but also a little tricky.
You literally just saved my life. Thank you
Thank you for this video. Most helpful.
Happy to help.
this guy is awesome give him a raise
Had mine for years had no idea there was a recivier inside the actual mouse 🤦🏽♂️😤 cheers mate 🍺
Thanks for your enlightenment. My keyboard has no switch button and I press all keys but doesn't switch on. I connected the dongle to my smart tv. Only my mouse is working with the tv. The keyboard didn't switch on at all
i really liked this vid and it really helped me
We always appreciate the chance to help.
DUDEE THNK U SO MUCH, i didnt realise i had a transmitter😹. Im leaving a like and a sub😋
We're so happy to help!
Finally found my mouse's usb transmitter😌thanks a lot!
Hi I bought a Kensington pro fit set keyboard on Best Buy, but when I plug the batteries in, a red light pops and then it just disappears and the keyboard never works, however the mouses works fine, what can I do?
Try looking for a reset or connect button on the keyboard. It may be located under the fold-out legs underneath the keyboard or the battery cover. Try pressing and holding for 5 seconds to see if it reconnects to the USB receiver and starts working.
If you're within the return window, bring the set into Best Buy for a possible replacement, or contact the manufacturer for additional support.
Thank you! I thought my keyboard didn't come with a usb transmitter🤣
me too😊
Samee
same! Solved my problem in the first 40 seconds
Same lmaooooo
Lol same
Thank u so much, because of you I found my wireless transmittor🙏🙏🤝
Thank you, Meister. Your explanation is clear and concise. Problem solved ;)
Helping you tackle tech big and small is kind of our thing. Thanks for watching.
I have a Cylo keyboard and mouse and non of them helped you got anything else?
Should we leave usb in the port itself or plug in when necessary, I mean for laptop
Your wish
Can you connect a mouse and keyboard but they each have a usb transmitter
It's possible. However, the more USB wireless dongles in an area increase the likelihood that they may interfere with each other if they happen to jump onto the same channel inadvertently.
Thank you so much sir for helping.
Please let me also Is there any need to connect the extra Bluetooth dongle to the laptop,though it is provided with the mouse ,because there is an inbuilt Bluetooth in the laptop ? Thank you so much sir for helping.
It's not necessary to use the included Bluetooth dongle if the Bluetooth mouse is working fine with your built-in Bluetooth transmitter. It's a good idea to keep that dongle handy, however, for any troubleshooting down the line as needed.
How do I swap my ergonomic mouse and make it pair with the keyboard? I've started getting carpel tunnel again with the new mouse that came with the new keyboard.I want to use the old wireless mouse.
You'd typically need to have the original wireless USB dongle that came with the older mouse to make it work. You can use multiple dongles for the mouse and keyboard simultaneously.
OMG thank you!! I never would have found the transmitter hiding in the mouse
Is it possible to use the keyboard without the mouse and the USB transmitter? Or is the USB transmitter what connects the wireless keyboard to the computer? Many thanks
Most wireless keyboards and mice will use the USB dongle to send and receive signals to the computer.
The exception is if your computer has built-in Bluetooth wireless connectivity (check your manual or the manufacturer's website) and you purchase a wireless mouse or keyboard that supports Bluetooth. In those cases, they can connect directly to the computer.
Your a life saver
Happy to help.
Thanks that was a great help
Glad it helped
Thank you so much😚
AWESOME VIDEO 👍👍
THANKS 🇺🇸
Thank you this was very helpful👍💯
Thanks for watching. Helping you make the most of your tech is our mission.
Very helpful
Helping you make the most of your tech is our mission.
Thank you very much this was very helpful
You're welcome! Thanks for watching.
my mouse works but the keyboard isn't working, they came as a pair with the receiver for the mouse in the keyboard. I've changed the batteries and keyboard is still not turning on. Apart from the keys on the board there are no external off or on buttons, I am so confused.
Same
What was ur solution
I have found the video helpful. Thank you for creating it.
Sir i've missed my receiver. but i do have wireless keyboard and another bluetooth receiver. is it possible to connect the keyboard with another bluetooth receiver ?
We recommend contacting the keyboard's manufacturer to go over options they may have.
A true Bluetooth-compatible keyboard may be able to connect to a Bluetooth receiver, but most wireless keyboards use a non-Bluetooth wireless connection and require a proprietary receiver.
Ok Sir Thank You I've HP-HSA A014K Keyboard@@BestBuy
*277 views* 233k subs
Today those are 733k
great man, tanks !
Always happy to help.
Very helpful but, the USB bit that goes into the PC doesn't fit.
Or I can't put it in
Wrong side
How do I put a keyboard in pairing mode when it doesnt have a pair button :(
What make and model keyboard do you have? Sometimes, the pairing button can be hidden under the battery panel. In other cares, you may need to press and hold the power button if the keyboard has one. And sometimes, the keyboard may require a paper clip inserted into a reset hole on the device.
My wireless keyboard dont have a usb or on/off button :/
This is very helpful, Thank you :)
Super helpful, thank you so much 👍
We're always happy to help.
How do we set up the mouse and keyboard, that have the 1, 2, and 3 buttons, and a seeming on/off switch on both the mouse and keyboard? (sorry for the dumb questions, but I'm very new at telecommuting)
It sounds like you're using a keyboard and mouse combo that is capable of multi-device connections. As the pairing or connection process can vary by manufacturer, we would recommend following the instructions included with your product for a step-by-step guide on connecting your mouse and keyboard to your device(s).
Wow !! 😲Such A Fantastic Video Tutorial Thanks A Million For The Ez To Follow Installation Video Share 😃
I didn't know Best Buy made tutorials for the mentally disabled. Good on y'all!
Caption asf😂.
QuaanHD was the day I
Good on you for taking note of that. That skill may serve you well one day.
Good on you for taking note of that. That skill may serve you well one day.
Good on you for taking note of that. That skill may serve you well one day.
I have a logitech mouse with nano receiver and now I want to add a aiden design keyboard without using their mouse from box. How can I set up the keyboard?
You should still be able to use both, but this will probably require that you have multiple USB ports so that each device can still be connected. If you're not using the included mouse, you should be able to turn it off or just remove the batteries. If you're still having trouble with the connection, feel free to schedule some time with an Agent at bby.me/hyf76q.
ik i’m very late but can u show me how to connect a wired keyboard and mouse to a scepter monitor curved? cuz i’m having trouble
I WAS LOOKING FOR THE GODDAMN USB FOR A WHOLE 1 hour till I watched ur video thx sm😭😭😭
This really helped thanks so much!!
Thanks , cause I was looking for my transmitter and it was hidden in the mouse. Would never know if nit your video lol
Thank you!!
pls make a video on how to download the internet
I want to download the AOL and the Choogle grome
also pls make tutorial on installing gentoo
What platform are you on, if your on windows 10, click the windows key on your keyboard and it’ll say google chrome somewhere, download that and your done
1. You dont download the internet 2.you spelled Google chrome wrong
Maybe he needs to install a brain insted of the internet
Thank you!!!!🎉
Really stuck on what to do , just got an old iMac that came with a genius wireless keyboard and it’s just not working , whenever I retry to put the batteries in it just turns on a red light where it has a charging icon then the light goes off and it still doesn’t work . I have no idea what to do .
best explanation on you tube
Thanks for letting us help you live your best life with your tech, Lizzie.
0:40
THAN YOU, i couldnt find this till i saw this video, very helpfull!
THANK YOU THE NEW BATTERIES I USED WASN’T SO NEW. IT WORKS NOW THANK GOD. 😬😊😊😊😊😊
What if the USB is for a keyboard AND mouse but I only want to connect the mouse?
If you have a wireless mouse and keyboard combo that uses a single wireless receiver dongle, then the easiest solution would be to remove any batteries from the keyboard and set it aside. The mouse should still be able to connect to the receiver.
hoqw are you, can you use the mouse without the keyboard
Yes, in most cases the wireless transmitter and mouse can work without the keyboard. Best Buy also sells wireless mice individually without a keyboard if you'd still like your keyboard wired.
@@BestBuy put the transmitter on my laptop but there was no response
For specific help with a setup, we recommend contacting the manufacturer's technical support team as the quickest route for help in this case.
I had my keyboard & mouse connected to my computer & then I switched them over to another computer for awhile & when I went back to my original computer, they didn’t automatically pair. So now I can’t even log in to my computer to try to pair it or reset it manually. I’m stuck on my login page with no working keyboard or mouse. What can I do?
First, make sure that your USB transmitter is inserted into the computer. You may also want to try moving it to a different USB port on that computer as part of this process.
Second, look for a "Connect" or "Pair" button on the back or bottom of both your wireless keyboard and mouse. Pressing this should allow those devices to find the USB transmitter again and connect to it.
Finally, try replacing the batteries in the mouse and keyboard. Weak batteries can cause connection issues.
Woah, thanks I wasn't able to use it for 3 years until now
Thank you!
Holy shit he did it how the hell did he do it HES A GOD OF TECHNOLOGY
Hahaha
hola
hello, I just came here to ask a question! So my mouse and my keyboard isn’t connected to my pc and I have no idea what to do...can anyone help? ( windows 10)
Thank u so much
Happy to help.
mine didn't come with the usb thingy for the mouse, what do i do?
First, check that your mouse supports both 2.4 GHz wireless and Bluetooth. If the mouse is Bluetooth wireless only, then it would talk directly to your laptop's built-in adapter directly. Otherwise, check the box and the mouse to make sure the dongle isn't just hidden. If you still can't find it, bring it back to the retailer for options.
i don't know if i have a built in adapter bc i use a desktop pc
Where can I find the usb
I cant get 3 keyboards (including wireless Shintaro one i purchased yesterday, which shows no indication that its even on- no on off switch, battery power, etc- nothing) so it wont communicate with monitor, thus I cant even unlock monitor screen
Any tips plz?
You may want to first check that a wired keyboard is working with the computer. From there, you may want to check your power settings to make sure the USB ports aren't being powered down when the computer is. That would prevent the dongle from receiving a signal from the keyboard.
Thankyou, no 2 other wired keyboards don't work.
If wired keyboards aren't working, the issue is likely with the desktop itself. Consider scheduling an in-store visit at bby.me/ujdnd0 for your local Best Buy so our Geek Squad Agents can take a look at the desktop and keyboard together in-person.
Ty manh... ❤❤❤❤
Thank you! :)
I lost the hard drive that comes with my mouse. Can you help ?
We typically don't carry replacement parts for PC mice, such as USB dongles. You may wish to contact the manufacturer directly for options they may have.
Great information
I CANNOT FIND THE OFF AND ON BUTTON
Thank you so much!!!
This video is great, but I still don't know why my USB 2.4 wireless mouse works with my Dell laptop, but the wireless keyboard does not. I understand my situation is different from the video's example, so I will continue my search for answers.
I’m not kidding I think how to plug in your laptop is coming soon.
How to breathe
@Begone Thot So you mean to tell me if you handed an 80 yearold woman an ASUS laptop and a wireless mouse, she'd know how to
insert the battery
power the laptop on
insert the adapter
turn on the mouse / keyboard
@@Josh0205 damn bro thanks i was gonna destroy them until i saw you take care of it
Quick question: if my monitor is connected to my laptop, and my wireless mouse and wireless keyboard is connected to my laptop via USB, will my monitor recognize the mouse and keyboard?
Day 178 of quarantine: I forgot how to plug in a wireless mouse
They just didnt send me a usb for mine apparently…
THANK YOU I LOVE YOU
You're welcome! We're feeling the love.
@@BestBuy where is the charging station located
Thank you so much..it's working
There is no on and off on mine
Love that people don’t understand this video is meant for people new to computers, especially people older than 60.
very good product !!!
literally why did you make this comment
O_O - just saying, this is not a mouse review video, my viewer.
Best Buy okay let’s say I open my arozzi gaming desk when I receive it and assembled it and didn’t like it. If I take it to best buy will it go back on shelf or marked as “open box” ?? I don’t like people that touched my arozzi mousepad that is bad, with there sweet on the mousepad .. just saying if it happens I won’t take my arozzi back obviously I love it. Thank you
If you give it back its no longer yours
Items that have been returned and are in a saleable condition will be marked as "open box" on our website.
Open-box, clearance and refurbished items can be found on the Best Buy Outlet page at bby.me/4y7hv.
Open box items are marked as so
I can't believe there is an actual human asking a question as stupid as this, UNIRONICALLY. God dude
I didn't know people were this stupid
It help me all lot
ha…i’m getting old or something. there was a tight plastic coating preventing my battery from being connected.
Glad to hear you were able to resolve that and get your mouse working. 🖱️
Thank You Sir
It worked!!
{{screenName}} 👍
this is how i realized my wireless mouse was missing the USB transmitter (probably stolen bc the package was broken open)
thanks sm
I have the same mouse from the thumbnail wow
Edit: but it’s blue
I just wanna know how to put batteries in my mouse
Best looking plastic keyboard in Best Buy, mouse is a bit too small but worth $20 for the keyboard alone IMO
Keyboard works but mouse does not. Mouse light comes on but then goes out. New batteries.
yea my keyboard still isnt working this didnt help
thank you, my mousse needed a new battery to work!
Checking with new batteries is a great first troubleshooting step. Glad we could help.
My laptop came with a battery but it's not workinh
tnx sir
Wow i was freaking out thinking mine came without the usb LOL
HI ME TYPING USING BT KEYBOARD.