Hello Darcy. Regarding your audio unit being set to Japan spec, I had this issue on my Japanese Import S-Type R which has the same unit as your XJR. I spent 4 months researching, speaking to Jaguar and a number of Independent Specialists about changing the Region to UK spec. Jaguar told me that it cannot be done without replacing the unit, a number of modules and wiring loom, the independents were more or less the same. In the end I managed to re-programme the audio unit myself and it was relatively easy. I purchased a Mongoose cable and JLR IDS/SDD software and installed it on a XP/Win7 32 bit OS VM on my Laptop. After some searching within the cars software I found hidden deep within the menus for the Audio Unit the ‘Region’ option, I simply changed it from Japan to UK_RDS, hit programme and all sorted. I also enabled the lock on go and a few other features that are disabled on cars that go to Japan. Since then, I have diagnosed and fixed all issues that I have had myself using the IDS/SDD, saving a fortune on garage bills. You do have to be careful as you could ‘brick’ the car by hitting the wrong thing but its pretty intuitive. Hope this helps.
Also that lovely shiny building with a pretty girl on reception, those coffee making machines all have to be paid for. When I bought my new Land Rover discovery it had a service package with it, I so distrusted JLR that I still changed the oil / filter myself.
Well done for putting this video up Darcy, Main dealers are ridiculous regarding pricing and service. I have a Merc E350 and had a recall two years ago for a drivers airbag. Contacted Mercedes Benz Preston and they booked me in for replacement under the recall. I went sat there for 45 mins only to be told, Oh we don’t have the part, so i wasted a day off work and my day. They said they would call me to rebook it in, no call and i called them every month for 6 months after and had no joy. They never ever called me back so i took it to Mercedes in lakes who did it within a week of contacting them. Main dealer hourly rates have gone through the roof, even bike dealers charging 90-110 an hour now. My local bike shop charges £40 an hour and has too much business, i see why now. Rip off Britain it should be called…
Hate Jaguar Leicester, always used to use them for parts. There used to be a separate door on the side and a lovely guy always sat at the desk called Blu who was always willing to give a bit of discount on almost everything. They moved it all round and put the parts desk inside the showroom and staffed it with people with zero interest or knowledge about cars. I popped in one day whilst out at work in my uniform and decided to have a look in some cars whilst waiting for the parts guy to come out. I was rudely told by one of the car salesmen that parts are down there as he pointed back to the door. I wasn’t asked if I liked the car or if I had jaguars just go and wait down there. Never been back since. Love jaguar as the brand it was but I don’t recognise them now.
The guy on the phone literally sounds like a dodgy car salesman. The thing is, if you got the work done with them and it was still broke, they would 100% not refund you even though they were wrong.
I don't think I would have been that calm. All that "manager" could do was to repeat exactly what you had said. Overcharging, incompetent diagnosis, apathy, no care for customer service. Shocking. I'd make it my mission in life to trash their reputation.
I gave up on Jaguar dealears 20 plus years ago. Find yourself a good non franchise specalist (mine in Northampton is New Duston Garage). These people are proper engineers - used to diagnosing problems not just switching items out. I took the same approach with 2 Range Rovers and the wifes Panamera when it came out of warrenty. Currently doing 8.5k miles a year in my 2008, Daimler Super 8
Funnily enough I’m looking for a reputable garage for my Jaguar xkr x100 in the Northampton area so il give the new duston garage a go on your recommendation
Don't go to main dealers , especially the posh ones (JLR, Porsche, Merc. etc. ). You are not only paying for labour, but for everything. Look at their gleaming showrooms with expensive fixtures and fittings.
You want to try driving on the roads round here in Shropshire🙄. Seriously though, hat’s off to you for complaining. It really pisses me off that people in this country don’t. They can’t be arsed and it sets the bar for everybody else. I’m glad you’ve found somebody to work on your Jaguar. My rearview mirror came off on my XKR. Having paid over £500 for a new unit from JLR, I booked an appointment with them in Coventry to have it fitted. When I arrived on the appointed day, they told me that the work would start in a couple of days time! I explained that as it was, I’d taken time off work and was staying in a hotel so I could take the car back. They acquiesced and said they would do the work straight away whereupon they managed to shatter my windscreen. The only positives were that in the end, they had Autoglass fit a new windscreen and install the mirror and new rain sensor (which they supplied free), free of charge. They also gave me their prized first-off- the-line Range Rover Sport to drive back in. Never again though.
Glad you eventually got your car sorted. As others have said, never ever even consider using a main dealer especially on a car of this age. The dealers will employ children with little or no knowledge or experience. The knowledge and expertise is with the independents. My XJR is a Japanese re-import and theres no problem with FM frequencies. Most cars get converted back to full UK spec. Interesting comments about the exhaust systems on Japanese cars I've never heard that before. The best upgrade for the infotainment on these cars is the Jagdroid system. Look it up if you haven't already.
Always go to an experienced Jag specialist. In my experience, most are £75/90 per hour. Any worth their salt will quickly diagnose an issue and repair promptly.
I feel your pain. Let’s see, now. Here’s just a drop in the ocean of my dealings with Jaguar. - My S- Type went in for a service. That’s all. A plain old service. They called and told me that they didn’t want to release it to me as the gearbox was dangerous. I took it from them and drove it for another 50k miles without any issues whatsoever. - My XF went in for a problematic rear view mirror. They proceeded to destroy the mirror and quoted ~£600 for a new one (in 2011). I negotiated and when they went to for it, they smashed the heated screen. - Many more stories like these which concluded when the XF’s engine blew and they wanted in excess of £12k for a new engine. It was inspected by The AA who determined that the DPF had failed, causing diesel to pour into the engine oil. JLR basically said, ‘Go ahead, sue us.’ The car had been so bad, and broke me over the time I had it, that I sold it for scrap. A 6 year old XF, sold for scrap. I lost over £10k doing that but it was the best car decision I’ve ever made. I had planned to keep it as my retirement car because it was beautiful and so comfortable. Never again. ❌
@@DarcysdriveIt was, bud. It was a dream car for me that truly turned into a nightmare. I have to say, yours is absolutely beautiful. And it’s worth buying for the blower whine, alone. Enjoy. And watch your speed. 😉
It is quite possible that the dealer's workshop and the independent both diagnosed the issue correctly. A dealer is not going to start taking modules apart if the spring is inside faulty, they will replace the module in accordance with JLR's schedules. An independent on the other hand will develop workarounds to common problems based on their experience. it's no different to taking things apart and fixing them at home - sometimes it is possible to fix a £500 module/machine for a few pennies.
Jaguar and a lot of dealers are not mechanics with an aim to repair. They are fitters of new parts, that’s all. Whatever the computer tells them to do they do, beyond that they are incapable of independent thought. Go to a reputable Jaguar specialist all day long.
Most dealers are the same, I’ve had a few similar issues, Last year my golf was in for annual service at VW dealer, my car has a two stage horn and I’d noticed it would sometimes not sound properly when pressed, I asked them to have a look whilst in for service, they didn’t bother and just added a new horn onto the bill and asked if I wanted it doing, £175, I said no, got the car back home, decided to do it myself, checked the repair manual online, found the horn, the connector wasn’t pushed in properly.
The labour charges are ridiculous, anything over £100 per hour is profiteering imo, they are just older cars that a competent mechanic can work on for a fair price, glad you found one, avoid the dealers if you don't want to go bankrupt.
After the initial reason for being in the main dealership, so buying a car basically, I never return for anything else. Thats any manufacturer. The prices they charge and the 'issues' they find on top of what you went in for are just ridiculous. They are con men, who mostly prey on people with little mechanical knowledge who trust them to do the right thing. They never will. Always always find as local a garage as you can based on word of mouth/local recommendations. I've been going to the same independant garage for 25 years, even though I moved away from the area 10 years ago, because I trust them.
Yes, the charges are just ridiculous but you are asking for trouble if you drive a car like that. I drive the most basic car I could find at the time (I've had it since 2012) and in that time the only jobs I've not done myself are tracking and a new windscreen. It has never had any fault codes / warning lights staying on.
I'm really tempted by these XJRs at the moment... I started my search for a big wafter with V10 Audi S8s but the running costs have scared me off. Apart from this issue, how have you found the ownership costs/reliability?
I’ve not had it long but it’s been great so far. The chap from XJ services has an XJR and he’s done 230k miles in it. He said he had to have a new engine 70k miles ago but that cost £4500. And that’s unlikely to need doing unless you use it a hell of a lot
Useful advice thanks, I've subbed so I can see how things go for you and jump on the bandwagon in time! I don't do many miles as I've got a mk7 Golf GTi for daily use and a TVR as a weekend toy but want something uber comfy to fit somewhere in the middle... and it has to sound good, what's the point in driving boring cars!
I brought one back in 2011 I was 5 years old one owner full history, it was not but trouble back then a shame as it was lovely when it was running well
Trans friendly jaguar has many overheads such as huge continued investments into diversity, equality and inclusion. This needs to be paid for, so obviously bills will be higher. Each dealership has at least one DEI manager (£56,000) plus financial incentives for woman and those who identify as women, in order to make the workforce more inclusive.
Believe me, not just Jaguar, all main stealers are the same, they see customers as cash cows. Always go to a specialist, usually ex main dealer mechanics. You get to speak to the mechanic and you get some honest sense. Dealers are struggling to survive.
Diagnostics is just an income stream for main dealers. £180 + VAT seems to be standard but i cannot fathom why it is £180 per item? They plug the car in once and all fault codes are displayed. I have run Mercedes for years (now on my last one!) and find it particularly frustrating that you book it in for diagnosis then have to rebook to have the fault fixed so almost impossible to have any fault rectified inside a month. Even more frustrating when the fault then reoccurs as you leave the garage! I had one issue that took Mercedes 6 attempts to fix last year. Independant specialists are definately the way to go.
Not condoning Main Dealers, but its £180 to plug in because the tech that is doing it is clocked on the job and the Service Department are budgeted to sell hours.
Bad experience at the dealers in Coventry too . Got a great specialist in Nottingham now though . The xjr is of my opinion the best car ever made . Always look back when I park it up . Bloody electrics are a nightmare though😂
Its a shame an official dealer has left you feeling ripped off. It has the effect (with me anyway) of taking the shine off ownership and tarnishes the brand. As I mentioned before, I had an old Jag but the faults just kept coming and I scrapped it. Bought a new Dacia and love it. Not very sexy I know, but its cheap and goes well for what it is. The dealer is good and all costs are upfront, they collect and deliver it back plus give it a free valet. Its good to hear you love your XJR, but I fear she will test your devotion. Lovely car but could easily be a money pit. Hope not. Good luck...
Vauxhall thought it was ok to charge me 600 quid to ‘do nothing’ got the cc company to do a charge back and got all my money back. Hopefully you paid by cc.
It's fair enough to charge for diagnostics as long as they're up front about it - but it shouldn't be a flat fee - that's a red flag. They would also need to stand by the diagnosis if the repair doesn't fix the issue, by wearing the cost of the repair in its entirety, and then carry on diagnosing, but I bet they wouldn't.
I don't like confrontation so the way I get around situations like this is explain the situation and then TELL them EXACTLY what I want. In this case my money back. Touch wood it always works for me.
It will be a spring in the instrument binical. There is likely one for each gauge. It sounds like it was faulty, causing the temp gauge to read incorrectly.
It's part of the steering wheel/ column which carries all the wheel buttons and airbag connections. It's shaped like a clock spring so it 'winds' and 'unwinds' with the turns of the steering without tangling etc.
Sorry, but nobody goes to the main dealer with an older car, it's just not worth it. They only put their diagnostic kit on, look at the codes then swap out parts. People forget that they are luxury cars and they charge luxury car prices. And they have targets to meet. A lot of these local independents don't like them and don't want to touch them, my MOT centre is the same. If you're driving a Jag or Range Rover that's more than a few years old you MUST go to an independent brand specialist as you have discovered. My advice is first get an OBDII code reader for £50 or so on ebay which will tell you the fault codes, that way you know whether they're being totally honest about the faults. Do a bloody chargeback on your card.
At the time we diagnosed the vehicle it needed something else as a defence to incorrect diagnosis is one of the funniest things I've heard come out of the mouth of someone who doesn't know one end of a spanner from another. Saying you wouldn't be paying for the ECU if it didn't fix it I find very difficult to believe also , you'd be paying for the clock spring and probably many parts in-between - dealers make money on incorrect diagnosis
Main dealers are mostly crooks. I’ve dealt with enough of them and experienced many similar attempted scams. I only now deal with them while under warranty. One of my worst experiences was with an Audi dealer that was asked to have a look at a seat that blew its fuse occasionally. Diagnosed by their ‘master technician’ as having three burnt out motors that were none replaceable and it needed a new seat at around £1500 plus fitting. Local mechanic sorted it in less than an hour with a bit of insulating tape on a chafed wire.
The guy on the phone is a brick wall. He doesn’t care what you paid, whether it was effective, whether unnecessary work was proposed, whether you’re happy or whether you’ll come back. He can be like this and they can charge these fees because enough people will pay it. When people stop paying it they will have to either reduce their prices and start providing customer service or go out of business.
Jaguar dealer after sales are one of the worse, you really have to shop around to find a good one. They force a lot of people to throw in the towel with the make.
Appalling customer service and JLR have a particularly bad reputation for this and the simple answer is, they don't care a jot about the actual customer.
It won’t be a problem as there will not be any Jaguar dealer in the future due their badly planned new products that nobody will be buying and most of the current dealerships are loosing the franchise . Good bye Jaguar.
Lesson learned. Never, ever take an older car to a main dealer. Any good independent or auto electrician should have been able to diagnose your airbag fault for a fraction of the cost.
I am surprised, dealerships are always a rip off. This one is a really bad tbh. They should refund the incorrect diagnostic. The thermostat is a very common thing on the 4.2. The clock spring I mean a simple diagnostic would show where the fault would be a full steering would be £50. Ah well.
See the recent Jay Emm on Cars video on the same topic! My independent (Barny Jones Farnham) charge £95 for a full end to end inspection with all faults/ repairs price quoted - or free if bringing the car for a first service with them. I get them to do the stuff I can't do myself and they have never tried to add extra jobs.
I wonder why Jaguar is trying to rebrand itself. Nobody is going to buy their new Type 00 Electric crap. They need to go back and look at the cars that made Jaguar famous. E-type, XJS, XJ220 (though they ruined that by failing to put a V12 in it). So it looks like they are ripping off their old Jaguar customers because that's all they can do right now as they can't sell any of their current cars
Totally, I only did it because I was under the impression only they had the equipment to diagnose it as I was told it was a wiring issue by the local prestige garage
Con Artists like all Franchise dealers , I always take my Fiat 500 to mobile mechanics , for £800 one changed the gearbox and clutch in 4 hours , if i had gone to Fiat it would have been £3000 , Another good example of Dealerships profiteering is i needed new Discs and Pads on the front , Fiat quoted £650 lol mobile mechanic did it all including parts for £150 so yeah best to give local Mobile Mechanics your business avoid dealerships and yeah the Roads everywhere in the UK are crap i live in Ascot which is like the poshest place in the UK supposed to be lol the roads here are shocking even in Virgina Water theres exposed manholes and massive potholes , why we pay council tax i do not know?
Complete rip off for the wrong diagnosis as well, unfortunately we all may not have a specialist near enough to use them , I have an F type and hate using the dealership but I do
wrongly diagnosed, did work that wasnt asked for.......shocking!! these are franchised dealers, i would contact Jag head office and make a complaint, also trading standards......
Stop saying look at it! You need to only use the term misdiagnosed it. Diagnosis is the most important part in terms of charging, some test plans take 3-4 hours to complete, you can't not charge for that. Never use the term "look at my car" it basically lets everyone know that you have no experience in diagnosing and repairing machines so, if you do come across a rogue trader, he knows he can get away with murder. FYI there are two parts to every motor car repair, diagnosis and remove and install of defective part. They are charged separately. Main dealers labour charges, of course, are going to be double of some one man band, you'd have to have no experience in business to think any different. Have you got any idea what the overheads are in a dealership? I'll give you an idea, a medium sized body shop here in Sussex has to clear £25000 per day just to break even. You can probably add another £10000 for the JLR dealer. Ironically the independent probably has a bigger profit margin than the dealer. You completely balls up the conversation by saying you charged me £400 just to look at it. Diagnosis costs will be on the website, you asked them to investigate two things so that's £180 x2 but that's a separate job from the remove and install. If you paid for diagnosis then the diagnosis has to be correct regardless of who removed and installed the defective part. You got it rediagnosed, proved the JLR diagnosis was incorrect so there is a case for refund. You've just got to be less of a sop.
@@Darcysdrive That's my point. The £180+VAT for each diagnostic "task" is fair enough - it might be a complete and utter rip off, but it was clear before you agreed - and you agreed. Getting it wrong means an incorrect diagnosis, and therefore where incorrect should be refunded unless they for some reason said based on this it could be x y or z - as long as it is x y or z they've done a correct diagnosis - if it turns out to be f, they have not. Healthcheck - can't charge for that as you never asked for it.
Whilst it’s true that main dealer labour rates are obscene, and the quote is a ripoff, you were surely given the quote before authorising the work? I don’t think they’re allowed to carry out work on your car that you haven’t agreed to pay for. Given that, there’s not really a reasonable case to be made for a refund here. Just playing devils advocate - don’t get me wrong, I’m certainly no friend of JLR dealers
I’m not sure if you watched the whole video. Yes they quoted me but they said £220 to diagnose and then charged double. I also think that after going elsewhere and having the car diagnosed and fixed for £464 it then became very apparent that I had been ripped off and I hadn’t realised before
What timestamp is the £220 quote please, because I didn't pick up on it (watched twice)? It does hinge on what you were quoted and what was authorised. FWIW I do think plugging an obd reader in and charging £430 is high for the work, but they are entitled to that if it's been authorised.
@ I didn’t include that within the video as I didn’t record that conversation. But the point is not that I authorised the work it’s that after having it all fixed for £30 more than they charged just to diagnose it (which took tim 2 minutes) I then realised I’d been ripped off
The diagnostic charge will have been discussed before they looked at the vehicle, you will have accepted that, you can't complain at something you agreed with after the fact.
I know and as I said in the video I did agree to that. The point is that after going elsewhere and having it fixed for £30 more than they charged just to diagnose it and also diagnose it incorrectly I realised that this was a rip off. They also told me I need two new rear wishbones and quoted over £1000 to fix that and they absolutely don’t need changing they are perfectly fine
Are you saying you dont lnow what a clock spring is? Its a long coil of wire in a box that shortens and lengthens as you steer to connect the car to the moving airbag - is looks a bit like a clock spring - hence the name
You are a right Darcy, These blokes need Naming and Shaming, And another thing that might not be Politically correct, But he sounded like a bloody Foreigner, Jesus I'm so sick em' ! They don't play with a straight bat, Sorry if some folks don't like me saying, But it's true 👍 Great channel 👍 Cheers Paul 👍
Hello Darcy. Regarding your audio unit being set to Japan spec, I had this issue on my Japanese Import S-Type R which has the same unit as your XJR. I spent 4 months researching, speaking to Jaguar and a number of Independent Specialists about changing the Region to UK spec. Jaguar told me that it cannot be done without replacing the unit, a number of modules and wiring loom, the independents were more or less the same. In the end I managed to re-programme the audio unit myself and it was relatively easy. I purchased a Mongoose cable and JLR IDS/SDD software and installed it on a XP/Win7 32 bit OS VM on my Laptop. After some searching within the cars software I found hidden deep within the menus for the Audio Unit the ‘Region’ option, I simply changed it from Japan to UK_RDS, hit programme and all sorted. I also enabled the lock on go and a few other features that are disabled on cars that go to Japan. Since then, I have diagnosed and fixed all issues that I have had myself using the IDS/SDD, saving a fortune on garage bills. You do have to be careful as you could ‘brick’ the car by hitting the wrong thing but its pretty intuitive. Hope this helps.
JLR Dealers have staff everywhere who all need paying, shuffling papers and trying to look busy. Total rip !
Nevermind, they're not going to be around much longer! 😊
Also that lovely shiny building with a pretty girl on reception, those coffee making machines all have to be paid for. When I bought my new Land Rover discovery it had a service package with it, I so distrusted JLR that I still changed the oil / filter myself.
They will all be looking for new jobs when jlr close all their dealers down.
@@fx02zbn Hopefully The Pretty Girl will be ok though, I like women.
Well done for putting this video up Darcy, Main dealers are ridiculous regarding pricing and service. I have a Merc E350 and had a recall two years ago for a drivers airbag. Contacted Mercedes Benz Preston and they booked me in for replacement under the recall. I went sat there for 45 mins only to be told, Oh we don’t have the part, so i wasted a day off work and my day. They said they would call me to rebook it in, no call and i called them every month for 6 months after and had no joy. They never ever called me back so i took it to Mercedes in lakes who did it within a week of contacting them. Main dealer hourly rates have gone through the roof, even bike dealers charging 90-110 an hour now. My local bike shop charges £40 an hour and has too much business, i see why now. Rip off Britain it should be called…
Hate Jaguar Leicester, always used to use them for parts. There used to be a separate door on the side and a lovely guy always sat at the desk called Blu who was always willing to give a bit of discount on almost everything. They moved it all round and put the parts desk inside the showroom and staffed it with people with zero interest or knowledge about cars. I popped in one day whilst out at work in my uniform and decided to have a look in some cars whilst waiting for the parts guy to come out. I was rudely told by one of the car salesmen that parts are down there as he pointed back to the door. I wasn’t asked if I liked the car or if I had jaguars just go and wait down there. Never been back since. Love jaguar as the brand it was but I don’t recognise them now.
That's why they're called main stealers.
Always go small specialist, check them first tho.
I take mine to a main Mercedes agent who broke a bloody pipe, totally denied it and l went to a specialists to fix it at half the price!!!
The guy on the phone literally sounds like a dodgy car salesman. The thing is, if you got the work done with them and it was still broke, they would 100% not refund you even though they were wrong.
He sound like he's arguing why you can't have your money back for some dodgy tarmac
All I can say, is that I am happy that I drive a Lexus.
I don't think I would have been that calm. All that "manager" could do was to repeat exactly what you had said. Overcharging, incompetent diagnosis, apathy, no care for customer service. Shocking. I'd make it my mission in life to trash their reputation.
I gave up on Jaguar dealears 20 plus years ago. Find yourself a good non franchise specalist (mine in Northampton is New Duston Garage). These people are proper engineers - used to diagnosing problems not just switching items out. I took the same approach with 2 Range Rovers and the wifes Panamera when it came out of warrenty. Currently doing 8.5k miles a year in my 2008, Daimler Super 8
Yup, main dealer fitters
Funnily enough I’m looking for a reputable garage for my Jaguar xkr x100 in the Northampton area so il give the new duston garage a go on your recommendation
Don't go to main dealers , especially the posh ones (JLR, Porsche, Merc. etc. ). You are not only paying for labour, but for everything. Look at their gleaming showrooms with expensive fixtures and fittings.
Never phone, always go into the garage face to face with a manager and pay on a credit card.
You want to try driving on the roads round here in Shropshire🙄.
Seriously though, hat’s off to you for complaining. It really pisses me off that people in this country don’t. They can’t be arsed and it sets the bar for everybody else.
I’m glad you’ve found somebody to work on your Jaguar.
My rearview mirror came off on my XKR. Having paid over £500 for a new unit from JLR, I booked an appointment with them in Coventry to have it fitted. When I arrived on the appointed day, they told me that the work would start in a couple of days time! I explained that as it was, I’d taken time off work and was staying in a hotel so I could take the car back. They acquiesced and said they would do the work straight away whereupon they managed to shatter my windscreen. The only positives were that in the end, they had Autoglass fit a new windscreen and install the mirror and new rain sensor (which they supplied free), free of charge. They also gave me their prized first-off- the-line Range Rover Sport to drive back in. Never again though.
Glad you eventually got your car sorted. As others have said, never ever even consider using a main dealer especially on a car of this age. The dealers will employ children with little or no knowledge or experience. The knowledge and expertise is with the independents. My XJR is a Japanese re-import and theres no problem with FM frequencies. Most cars get converted back to full UK spec. Interesting comments about the exhaust systems on Japanese cars I've never heard that before.
The best upgrade for the infotainment on these cars is the Jagdroid system. Look it up if you haven't already.
Always go to an experienced Jag specialist. In my experience, most are £75/90 per hour. Any worth their salt will quickly diagnose an issue and repair promptly.
I feel your pain.
Let’s see, now.
Here’s just a drop in the ocean of my dealings with Jaguar.
- My S- Type went in for a service. That’s all. A plain old service. They called and told me that they didn’t want to release it to me as the gearbox was dangerous.
I took it from them and drove it for another 50k miles without any issues whatsoever.
- My XF went in for a problematic rear view mirror. They proceeded to destroy the mirror and quoted ~£600 for a new one (in 2011).
I negotiated and when they went to for it, they smashed the heated screen.
- Many more stories like these which concluded when the XF’s engine blew and they wanted in excess of £12k for a new engine. It was inspected by The AA who determined that the DPF had failed, causing diesel to pour into the engine oil.
JLR basically said, ‘Go ahead, sue us.’
The car had been so bad, and broke me over the time I had it, that I sold it for scrap.
A 6 year old XF, sold for scrap.
I lost over £10k doing that but it was the best car decision I’ve ever made.
I had planned to keep it as my retirement car because it was beautiful and so comfortable.
Never again. ❌
That’s such a shame! Really sorry to hear all of that. I will never go to a main dealer again!
@@DarcysdriveIt was, bud. It was a dream car for me that truly turned into a nightmare.
I have to say, yours is absolutely beautiful. And it’s worth buying for the blower whine, alone.
Enjoy. And watch your speed. 😉
Yeah. My Old Man's advice: keep away from anything Jaguar Land Rover.
It is quite possible that the dealer's workshop and the independent both diagnosed the issue correctly. A dealer is not going to start taking modules apart if the spring is inside faulty, they will replace the module in accordance with JLR's schedules. An independent on the other hand will develop workarounds to common problems based on their experience. it's no different to taking things apart and fixing them at home - sometimes it is possible to fix a £500 module/machine for a few pennies.
Jaguar and a lot of dealers are not mechanics with an aim to repair. They are fitters of new parts, that’s all. Whatever the computer tells them to do they do, beyond that they are incapable of independent thought. Go to a reputable Jaguar specialist all day long.
Totally agree. Technicians change things, mechanics fix things.
Most dealers are the same, I’ve had a few similar issues, Last year my golf was in for annual service at VW dealer, my car has a two stage horn and I’d noticed it would sometimes not sound properly when pressed, I asked them to have a look whilst in for service, they didn’t bother and just added a new horn onto the bill and asked if I wanted it doing, £175, I said no, got the car back home, decided to do it myself, checked the repair manual online, found the horn, the connector wasn’t pushed in properly.
Great work from Tim, glad the cars all working now!
So glad people like Tim exist!
Independent specialists are the way to go for older cars.
The labour charges are ridiculous, anything over £100 per hour is profiteering imo, they are just older cars that a competent mechanic can work on for a fair price, glad you found one, avoid the dealers if you don't want to go bankrupt.
Over 200 per hour and never changed the oil ,fraudsters
After the initial reason for being in the main dealership, so buying a car basically, I never return for anything else. Thats any manufacturer. The prices they charge and the 'issues' they find on top of what you went in for are just ridiculous. They are con men, who mostly prey on people with little mechanical knowledge who trust them to do the right thing. They never will. Always always find as local a garage as you can based on word of mouth/local recommendations. I've been going to the same independant garage for 25 years, even though I moved away from the area 10 years ago, because I trust them.
Was their diagnosis accurate?
It seems not. So I'd be looking for a s75 refund.
Yes, the charges are just ridiculous but you are asking for trouble if you drive a car like that. I drive the most basic car I could find at the time (I've had it since 2012) and in that time the only jobs I've not done myself are tracking and a new windscreen. It has never had any fault codes / warning lights staying on.
Your own fault pal, never use main dealers for old cars that are out of warranty 😢
I only did it because the chap at the mot place said they were the only place who can diagnose it
So you believed the MOT guy, did you go to Kwikfit 😅 imho you're a complete muppet.
@Darcysdrive I think he meant "official Jaguar diagnostic equipment" A good specialist invests in official equipment
I'm really tempted by these XJRs at the moment... I started my search for a big wafter with V10 Audi S8s but the running costs have scared me off. Apart from this issue, how have you found the ownership costs/reliability?
I’ve not had it long but it’s been great so far. The chap from XJ services has an XJR and he’s done 230k miles in it. He said he had to have a new engine 70k miles ago but that cost £4500. And that’s unlikely to need doing unless you use it a hell of a lot
Useful advice thanks, I've subbed so I can see how things go for you and jump on the bandwagon in time! I don't do many miles as I've got a mk7 Golf GTi for daily use and a TVR as a weekend toy but want something uber comfy to fit somewhere in the middle... and it has to sound good, what's the point in driving boring cars!
I brought one back in 2011 I was 5 years old one owner full history, it was not but trouble back then a shame as it was lovely when it was running well
Trans friendly jaguar has many overheads such as huge continued investments into diversity, equality and inclusion. This needs to be paid for, so obviously bills will be higher.
Each dealership has at least one DEI manager (£56,000) plus financial incentives for woman and those who identify as women, in order to make the workforce more inclusive.
Believe me, not just Jaguar, all main stealers are the same, they see customers as cash cows. Always go to a specialist, usually ex main dealer mechanics. You get to speak to the mechanic and you get some honest sense. Dealers are struggling to survive.
Diagnostics is just an income stream for main dealers. £180 + VAT seems to be standard but i cannot fathom why it is £180 per item? They plug the car in once and all fault codes are displayed. I have run Mercedes for years (now on my last one!) and find it particularly frustrating that you book it in for diagnosis then have to rebook to have the fault fixed so almost impossible to have any fault rectified inside a month. Even more frustrating when the fault then reoccurs as you leave the garage! I had one issue that took Mercedes 6 attempts to fix last year. Independant specialists are definately the way to go.
Not condoning Main Dealers, but its £180 to plug in because the tech that is doing it is clocked on the job and the Service Department are budgeted to sell hours.
Bad experience at the dealers in Coventry too . Got a great specialist in Nottingham now though . The xjr is of my opinion the best car ever made . Always look back when I park it up . Bloody electrics are a nightmare though😂
Its a shame an official dealer has left you feeling ripped off. It has the effect (with me anyway) of taking the shine off ownership and tarnishes the brand. As I mentioned before, I had an old Jag but the faults just kept coming and I scrapped it. Bought a new Dacia and love it. Not very sexy I know, but its cheap and goes well for what it is. The dealer is good and all costs are upfront, they collect and deliver it back plus give it a free valet. Its good to hear you love your XJR, but I fear she will test your devotion. Lovely car but could easily be a money pit. Hope not. Good luck...
As Jaguar bizarrely no longer make cars to sell, dealers clearly need to extract money from their previous victims somehow.
Diagnosis= let's have a guess then go through the whole parts book until we get the right part charging the customer every time.
i have a 2007 s type i found a family run jag specialist been great with me in Wakefield i had a no cabin heat issue
Vauxhall thought it was ok to charge me 600 quid to ‘do nothing’ got the cc company to do a charge back and got all my money back. Hopefully you paid by cc.
It's fair enough to charge for diagnostics as long as they're up front about it - but it shouldn't be a flat fee - that's a red flag. They would also need to stand by the diagnosis if the repair doesn't fix the issue, by wearing the cost of the repair in its entirety, and then carry on diagnosing, but I bet they wouldn't.
I don't think you put your points across very well.
Saying "daylight robbery" and "you know" lots of times isn't making a sound case for yourself.
Sometimes you think back and wish I could have said this I wish I said that. Oh well, I said what I said I can’t unsay it
Jaguar wanted £190 to run diagnostic check for warranty claim on a part guaranteed for 2 years.
I think a lot of dealers are stuck in the past, where they had an unending supply of corporate cars, hello, reps have gone.
Change the speakers first. I put in 4 6.5" InPhase speakers in my X300 and it made a huge difference. The original speakers were simply worn out.
Are they a direct fit I need new ones in my x300
I don't like confrontation so the way I get around situations like this is explain the situation and then TELL them EXACTLY what I want. In this case my money back. Touch wood it always works for me.
Clock spring ? What's that then ?
It will be a spring in the instrument binical. There is likely one for each gauge. It sounds like it was faulty, causing the temp gauge to read incorrectly.
It's part of the steering wheel/ column which carries all the wheel buttons and airbag connections. It's shaped like a clock spring so it 'winds' and 'unwinds' with the turns of the steering without tangling etc.
@@peterrenn6341 How would that show the car as running hot when it wasn't. Or was that related to the Airbag fault ?
Mate, you’re so right about the roads in Northants. You can certainly tell when you’ve crossed the border!
Sorry, but nobody goes to the main dealer with an older car, it's just not worth it. They only put their diagnostic kit on, look at the codes then swap out parts. People forget that they are luxury cars and they charge luxury car prices. And they have targets to meet. A lot of these local independents don't like them and don't want to touch them, my MOT centre is the same. If you're driving a Jag or Range Rover that's more than a few years old you MUST go to an independent brand specialist as you have discovered.
My advice is first get an OBDII code reader for £50 or so on ebay which will tell you the fault codes, that way you know whether they're being totally honest about the faults. Do a bloody chargeback on your card.
At the time we diagnosed the vehicle it needed something else as a defence to incorrect diagnosis is one of the funniest things I've heard come out of the mouth of someone who doesn't know one end of a spanner from another. Saying you wouldn't be paying for the ECU if it didn't fix it I find very difficult to believe also , you'd be paying for the clock spring and probably many parts in-between - dealers make money on incorrect diagnosis
Main dealers are mostly crooks. I’ve dealt with enough of them and experienced many similar attempted scams. I only now deal with them while under warranty. One of my worst experiences was with an Audi dealer that was asked to have a look at a seat that blew its fuse occasionally. Diagnosed by their ‘master technician’ as having three burnt out motors that were none replaceable and it needed a new seat at around £1500 plus fitting. Local mechanic sorted it in less than an hour with a bit of insulating tape on a chafed wire.
The guy on the phone is a brick wall. He doesn’t care what you paid, whether it was effective, whether unnecessary work was proposed, whether you’re happy or whether you’ll come back. He can be like this and they can charge these fees because enough people will pay it.
When people stop paying it they will have to either reduce their prices and start providing customer service or go out of business.
Exactly got the money so boo sucks
Jaguar dealer after sales are one of the worse, you really have to shop around to find a good one. They force a lot of people to throw in the towel with the make.
They’ll be closed down soon and out of work so you can take some comfort in that.
Appalling customer service and JLR have a particularly bad reputation for this and the simple answer is, they don't care a jot about the actual customer.
It won’t be a problem as there will not be any Jaguar dealer in the future due their badly planned new products that nobody will be buying and most of the current dealerships are loosing the franchise . Good bye Jaguar.
Lesson learned. Never, ever take an older car to a main dealer. Any good independent or auto electrician should have been able to diagnose your airbag fault for a fraction of the cost.
Absolutely lesson learnt 💯
Stay away from Jaguar main dealers, especially when you have an older jaguar. You now understand why.
Guy on phone, should be an estate agent.
They don’t call them main stealers for nothing .
I am surprised, dealerships are always a rip off. This one is a really bad tbh. They should refund the incorrect diagnostic.
The thermostat is a very common thing on the 4.2.
The clock spring I mean a simple diagnostic would show where the fault would be a full steering would be £50.
Ah well.
See the recent Jay Emm on Cars video on the same topic! My independent (Barny Jones Farnham) charge £95 for a full end to end inspection with all faults/ repairs price quoted - or free if bringing the car for a first service with them. I get them to do the stuff I can't do myself and they have never tried to add extra jobs.
Avoid Main Stealers at all costs.
I use a JLR dealer, and its not that much an hour, and if the cars are older, they do a cheaper rate on labour and discounted parts.
That’s good 👍🏻
Hello there, Jaguar Main Dealer's are not good at sorting older Jaguar models ie before 2009. Regards
I wonder why Jaguar is trying to rebrand itself. Nobody is going to buy their new Type 00 Electric crap. They need to go back and look at the cars that made Jaguar famous. E-type, XJS, XJ220 (though they ruined that by failing to put a V12 in it). So it looks like they are ripping off their old Jaguar customers because that's all they can do right now as they can't sell any of their current cars
Get over it mate that's how main dealers work mate should have taken it to the other garage first 😂
Yes I should have, oh well, it made an interesting topic for a video 😊
Unfortunately they don't care about their own reputation so not much to be done except maybe the small claims court.
Jaguar is finished it’s just a matter of time there not making cars so what the fk the workers up to ?
Jaguars Now a Dead Brand …Why any one would take their car to a Main dealer is beyond me
Totally, I only did it because I was under the impression only they had the equipment to diagnose it as I was told it was a wiring issue by the local prestige garage
Always pay on a credit card and do charge back if not happy 😊
Never go to Jaguar main dealers.
Con Artists like all Franchise dealers , I always take my Fiat 500 to mobile mechanics , for £800 one changed the gearbox and clutch in 4 hours , if i had gone to Fiat it would have been £3000 , Another good example of Dealerships profiteering is i needed new Discs and Pads on the front , Fiat quoted £650 lol mobile mechanic did it all including parts for £150 so yeah best to give local Mobile Mechanics your business avoid dealerships and yeah the Roads everywhere in the UK are crap i live in Ascot which is like the poshest place in the UK supposed to be lol the roads here are shocking even in Virgina Water theres exposed manholes and massive potholes , why we pay council tax i do not know?
But it's nice to know Jaguar are right up there with their DEI agenda!. Utter rip off!
Jaguar stealers deal with cooperated customers so find a good indie
It's well known that if you go to a dealership take a jar of Vaseline.😳
😂
£180 + VAT per item. Jokers🤡
Complete rip off for the wrong diagnosis as well, unfortunately we all may not have a specialist near enough to use them , I have an F type and hate using the dealership but I do
Have you only just realized that main dealers are a rip off🙈🙈use a recommended specialist.
“We look at it though bruv, an it was broken innit?”🙄
wrongly diagnosed, did work that wasnt asked for.......shocking!! these are franchised dealers, i would contact Jag head office and make a complaint, also trading standards......
180 per fault 😅😅 plus vat ripped off this is typical jaguar and let's be honest dealerships will rip off the public.
This is why jags and landrovers disappear off the road rather quickly once out of warranty.
Don’t even. Bother wit( Jaguar …! 😊
Stop saying look at it! You need to only use the term misdiagnosed it.
Diagnosis is the most important part in terms of charging, some test plans take 3-4 hours to complete, you can't not charge for that.
Never use the term "look at my car" it basically lets everyone know that you have no experience in diagnosing and repairing machines so, if you do come across a rogue trader, he knows he can get away with murder.
FYI there are two parts to every motor car repair, diagnosis and remove and install of defective part. They are charged separately.
Main dealers labour charges, of course, are going to be double of some one man band, you'd have to have no experience in business to think any different. Have you got any idea what the overheads are in a dealership? I'll give you an idea, a medium sized body shop here in Sussex has to clear £25000 per day just to break even. You can probably add another £10000 for the JLR dealer.
Ironically the independent probably has a bigger profit margin than the dealer.
You completely balls up the conversation by saying you charged me £400 just to look at it. Diagnosis costs will be on the website, you asked them to investigate two things so that's £180 x2 but that's a separate job from the remove and install. If you paid for diagnosis then the diagnosis has to be correct regardless of who removed and installed the defective part. You got it rediagnosed, proved the JLR diagnosis was incorrect so there is a case for refund. You've just got to be less of a sop.
The charge to look at it isn't relevant - they quoted and you agreed. The issue is they've charged you for an incorrect diagnosis.
They charged for extras things that turned out were not correct
@@Darcysdrive That's my point. The £180+VAT for each diagnostic "task" is fair enough - it might be a complete and utter rip off, but it was clear before you agreed - and you agreed. Getting it wrong means an incorrect diagnosis, and therefore where incorrect should be refunded unless they for some reason said based on this it could be x y or z - as long as it is x y or z they've done a correct diagnosis - if it turns out to be f, they have not.
Healthcheck - can't charge for that as you never asked for it.
Whilst it’s true that main dealer labour rates are obscene, and the quote is a ripoff, you were surely given the quote before authorising the work? I don’t think they’re allowed to carry out work on your car that you haven’t agreed to pay for. Given that, there’s not really a reasonable case to be made for a refund here. Just playing devils advocate - don’t get me wrong, I’m certainly no friend of JLR dealers
I’m not sure if you watched the whole video. Yes they quoted me but they said £220 to diagnose and then charged double. I also think that after going elsewhere and having the car diagnosed and fixed for £464 it then became very apparent that I had been ripped off and I hadn’t realised before
@ ah I missed that they doubled it
What timestamp is the £220 quote please, because I didn't pick up on it (watched twice)?
It does hinge on what you were quoted and what was authorised. FWIW I do think plugging an obd reader in and charging £430 is high for the work, but they are entitled to that if it's been authorised.
@ I didn’t include that within the video as I didn’t record that conversation. But the point is not that I authorised the work it’s that after having it all fixed for £30 more than they charged just to diagnose it (which took tim 2 minutes) I then realised I’d been ripped off
What you expect going to a steeler
Rediculous charges
I wouldn't have paid that £400, unauthorised work.
not being rude don't really sound english
Sorry about this but if I was you , get rid.
Why get rid of a car that you love and have just sorted out?
Yes and it only cost £460. Just won’t be going to a main dealer ever again
Darcy, just buy a Lexus 430 its the only solution.
I love the Jag so much I don’t think I’ll ever sell it
The diagnostic charge will have been discussed before they looked at the vehicle, you will have accepted that, you can't complain at something you agreed with after the fact.
I know and as I said in the video I did agree to that. The point is that after going elsewhere and having it fixed for £30 more than they charged just to diagnose it and also diagnose it incorrectly I realised that this was a rip off. They also told me I need two new rear wishbones and quoted over £1000 to fix that and they absolutely don’t need changing they are perfectly fine
Id need paying to drive a Jag junk cars
airbag light caused by a clock-spring???
Yes that sorted it 👍🏼
I think the clock-spring is something to do with the steering wheel connection.
Yes, definitely can be. I've had the same on an MX5.
Are you saying you dont lnow what a clock spring is? Its a long coil of wire in a box that shortens and lengthens as you steer to connect the car to the moving airbag - is looks a bit like a clock spring - hence the name
@@m60kaf thanks great to know 👍🏼
You are a right Darcy,
These blokes need Naming and Shaming,
And another thing that might not be Politically correct,
But he sounded like a bloody Foreigner,
Jesus I'm so sick em' !
They don't play with a straight bat,
Sorry if some folks don't like me saying,
But it's true 👍
Great channel 👍
Cheers Paul 👍