Yea support almost not exist... still waiting to reponse for email after Near cant be cashed out, transactions goin in are not updated, and cleanning cache dont help at all. And support is silence not responding for emails. I regreat i did chose ledger and did spend loot of money for wallet where support is not even there to answer what is goin on
I can’t wait to get all my stuff off of ledger.. i was trying to swap or at least send out of ledger yesterday while in good profit. Did not let me at all. Now i’m stuck watching all my shit go down.
I cant see the screen on my ledger. Every time I connect it to my my laptop, I hear the sound when it connects to my laptop, but I dont see the screen turn on:/
You video does not address my concern. I have connected my Nano X to my laptop and after entering the correct password, it still does not connect to my laptop. Suggestions?
@@rayperry5388 AND my communication with Ledger was hacked and I was scammed out of 30 ETH. Zero accountability from Ledger. I looked for a law firm to sue them, but no one would take it on. Lesson learned that my communication with Ledger was compromised. Unfortunately I was not able to determine that it was on their end without spending more tens of thousands of dollars, which I could not afford to do. Ultimately it is 100% my fault. Just beware!
Last time I asked for support from ur bot. No body responded for 6 days. So I went to ur offical Twitter page where 2 blue check mark scammers sent me to a link and I got scammed. Now u want me to go to a different page. How about answering the question.
what do I do if the screen is blank and won’t allow me to input pass code to unlock? ledger website not this video provides any insight to this. thank you
I wanted to add I have emailed your support from the live chat-waiting for a response. In the meantime, I am thinking I should look just accept the loss of the monies I spent on my Ledger S Plus wallet and look into a purchasing a different company's cold wallet.
@@smileybetty8 I am in too deep...I just want them to write up the steps in a whitepaper. This video above says Ledger supports XDC, but we have followed the steps over and over. I am sure they would rather do a refund than solve this particular.
I have a issue with 1 of my Ledger Nano S devices It will not power up I tried different ports, different cables still nothing The other 2 that I have DO power up So I have my seed phrases for all 3 What can I do with the dead Ledger?
I added my Ledger to my Phantom wallet, sent a small amount of Solona to another wallet to test it out after a week of struggling with errors, finally no error but now im getting "Unrecognized format" with a long message hash. What does this mean? How to get rid of it.
Cannot understand much of what you are saying...speaking too fast, flipping through the pages too fast for the average person. Many of us are 'not' techies. I am here again, following a link from your support page, for the 50th time. I am sure if I arrange my work schedule to watch one of your live sessions, it will result in the same disappointment. One of your video links, from your 'support' page has no audio at all, besides being only 23 seconds long. Yet another video link from your support page has volume so low, you cannot hear it. This is not meant to be too harsh, however, I am sure I am my experience is felt by thousands who are frustrated with the Ledger cold wallet in recent months.
I have no problem swapping on ledger live,,,,UNLESS its Render token, my device disconnects every time I try to swap render, this doesn't happen with any of my other swaps.
I have a few unsopported coins in my ledger and need to send them to another wallet. this ledger is connected with metamask but the transaction always fails: transaction decoding is not available for chainld 56. I do have bnb and eth for gas fees and but still transaction does not come through. can you help me?
Hi ledger what does [ API HTTP 418] mean and how do I fix it.. I am unable to synchronize my assets becouse of this error message and there are no articles on it thank you
Hey there - doing a complete update typically doesn't require your recovery phrase unless in the rare case where updating from a very old firmware version might lead the device to reset, which would require that you then restore your accounts with your recovery phrase. More on this here: support.ledger.com/hc/en-us/articles/8458939792669-How-to-perform-a-complete-update-of-your-Ledger-setup?docs=true Hope this helps!
I have not plugged in my nano X in a long time and then did could not connect took forever and playing with it, finally opened it and synced and then it said update firmware and I did but ledger live never showed finished, no status so I stopped the update after hours and it then did not load everything. I disconnected and plugged back in and what is strange is before I had Biticoin, Bitcoin cash, Xrp and Eth no problem now it said not enough storage for the same tokens...and ETH won't install due to space so very confused on what to do, wanted to load other coins in and it seems like it has no space to hold much? ?
Ledger nano s is not connecting to my Android phone. Ledger loads up when connected to desktop and can access ledger manager etc. When connect ledger to mobile with OTG cable the ledger will not load up. Cables definitely working. Phone port definitely working. Help
Hello. Good time. I connected my Ledjer nano S to the Windows software and it asked me to update the firmware and I did it, but now it says update on the device and I can't do anything. When I go to bootloader mode again, it fills up to 100%, but the device remains in update mode
When I enter my recovery phrases. My ledger device says install apps. And when I open ledger live I don't see anything how to instal apps. At "my ledger" section it says.. your ledger is not ready set up your ledger.
Hallo Ledger team What i should to do for my Gala in my Ledger wallet while it is on the Ethereum network? Did i send it to the platforms to be updated to Gala v2 ? Or will it be updated automatically in my Ledger wallet? Thank you
I made a transaction from Coinbase for some OSMO coins, the transaction is correct (no error), but my balance in your app remains 0. When I connect the ledger to the Keplr wallet, I see the coins, but I want to stake them directly from the ledger. Long story short: I don't see my OSMO balance in the ledger app after connecting ledger to Keplr wallet the coins are there but I don't find them in the ledger app... What should I do please
What is the best way to update firmware that is 1.3.1? Been trying to get through to Ledger support team and seems to be given automated updates and nothing to resolve this issue.
Hi Ryan - there might be a glitch with the banner, could you try updating via the website directly: www.ledger.com/ledger-live Let us know how it goes!
My ledger crashed after resetting, it doesn't work at all and it doesn't even turn off if you want, it's stuck on a screen that only shows the battery status, the off button next to it, but when you press the button, it doesn't work at all, it doesn't return to the menu , nothing, I've already tried to repair the device in ledger live, holding the left button and connecting the usb cable and still nothing, it happens, I need to solve this problem and use my device, a new Nano X in plastic still, it's absurd to give a This problem causes the device to freeze, please provide me with a solution or I want my money back.
My ledger Plus-S device will not transfer H-bar to exchange , it will receive H-bar but not send from my ledger device , My HasPack app will send and receive H-bar … Please help with this problem thanks
Hey! My ledger Life does not even look like this! It doesn't even allow me to enter as It does not read my Ledger nano x. Very frustrating.... Am I loosing my moneys because of your technical problems?!?!?!??!
I logged onto ledger live today and all my funds have been transferred out yesterday??? I had my ledger device. My seed phrase is locked away and not on me. Im not new to crypto and I have not authorized any transactions. How is this possible??? What can I do. I had over $300k worth taken!!
I tried to update the new firmware 2.2.3 with my nano xbut ledger live won’t let me install it or not doing anything. Anybody else have the same issue?
Had issues with eta not showing, I ended up doing various trouble shooting including uninstalling/reinstalling and went to go back into the account and my email wasn't recognized, went to do the recovery method and the device froze..... at this point if I can't trust you guys with my money then ima be looking else where. sadly disappointed.
I just had nearly $3,000 of ETH sent out of my Ledger wallet without my permission, without anyone accessing my Leder device, and I had NEVER exposed my seed phrases anywhere as all are kept offline. I sent in a support ticket Ledger of this matter, I''ll let you know what they say. Sadly, I agree with you and I may just go somewhere else....
Bad wallet with no protection from scammers. No reset option, no contact in case of emergency. Customer service is like the Health Service from a 3rd World country.
The commentator needs to speak clearly and upgrade the video so it is more clear with larger fonts. This video 10 months old is very poor and borders on professional. On its basis alone I would not purchase a leger product. If it is an indication of ledger support.
Ledger device is the most unreliable and unusable device I've ever paid for. You follow all of the help instructions and none of them work. Then you contact support and no one responds. What's the point? I should have started a company selling devices that promise to manage your crypto, but don't actually connect to a computer and then not answer any customer support tickets. Brilliant business model! What a crock of sh1t.
Having trouble trying to send a token from ledger to coinbase smh I was better off just leaving it in my trust wallet waste of 120$ and you need a laptop to update it……wasteful
Are you referring to recovering your crypto address into a wallet? If so you can check out this article: support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true
I sent Myria token ( was just released 3 weeks ago - its Erc 20 )to My ledger using a new created Etherum account Address but i can not see it on Ledger live . i used my My etherum wallet online ( third party ) and still can't see it . with ME wallet i can not see any tokens it just shows empty Etherum addresses. i checked Kucoin and Etherscan everything is good . status is completed ✅ and finalized i checked the addresses and hash addresses everything is good no mistake but i can't access it . please help
Hey Dan...2 questions. Why I don't see My ledger tab on left side on ledger live under the menu, I see only ledger recovery?!! Second question, I have the same hard wallet, just downloaded ledger live in a new PC. I did only one transaction and although it went thru, (send and receive) but in both cases an error message popped up saying something went wrong.
Yea support almost not exist... still waiting to reponse for email after Near cant be cashed out, transactions goin in are not updated, and cleanning cache dont help at all. And support is silence not responding for emails.
I regreat i did chose ledger and did spend loot of money for wallet where support is not even there to answer what is goin on
I can’t wait to get all my stuff off of ledger.. i was trying to swap or at least send out of ledger yesterday while in good profit. Did not let me at all. Now i’m stuck watching all my shit go down.
Same here :(
I cant see the screen on my ledger. Every time I connect it to my my laptop, I hear the sound when it connects to my laptop, but I dont see the screen turn on:/
Me too! I can't see if the PIN I entered is correct because the display light on my Ledger Nano S is too dim.
You video does not address my concern. I have connected my Nano X to my laptop and after entering the correct password, it still does not connect to my laptop. Suggestions?
I did receive an email from someone who walked me through the procedure to clean up a corrupt Nano X. Thanks!
@@Ledger.81
I am having the same problem
Me too
@@rayperry5388 AND my communication with Ledger was hacked and I was scammed out of 30 ETH. Zero accountability from Ledger. I looked for a law firm to sue them, but no one would take it on. Lesson learned that my communication with Ledger was compromised. Unfortunately I was not able to determine that it was on their end without spending more tens of thousands of dollars, which I could not afford to do. Ultimately it is 100% my fault. Just beware!
If my nanox has been hacked with the 24 word phrase. Can I reset a new 24 word phrase and still use the nanox
Last time I asked for support from ur bot. No body responded for 6 days. So I went to ur offical Twitter page where 2 blue check mark scammers sent me to a link and I got scammed. Now u want me to go to a different page. How about answering the question.
what do I do if the screen is blank and won’t allow me to input pass code to unlock? ledger website not this video provides any insight to this. thank you
I wanted to add I have emailed your support from the live chat-waiting for a response. In the meantime, I am thinking I should look just accept the loss of the monies I spent on my Ledger S Plus wallet and look into a purchasing a different company's cold wallet.
will they refund?
@@smileybetty8 I am in too deep...I just want them to write up the steps in a whitepaper. This video above says Ledger supports XDC, but we have followed the steps over and over. I am sure they would rather do a refund than solve this particular.
as you watch the video all the way through, it sends you to pages and more rabbit holes.
@@LosingMyMindCrypto ok. Mine never turned on so they sent me the steps for a refund.
I have a issue with 1 of my Ledger Nano S devices
It will not power up
I tried different ports, different cables still nothing
The other 2 that I have DO power up
So I have my seed phrases for all 3
What can I do with the dead Ledger?
Same here. Two power up but not the third one.
I added my Ledger to my Phantom wallet, sent a small amount of Solona to another wallet to test it out after a week of struggling with errors, finally no error but now im getting "Unrecognized format" with a long message hash. What does this mean? How to get rid of it.
I can't connect my Nano S plus for some reason. I tried everything. It says unable to access your device!
Any luck?
Cannot understand much of what you are saying...speaking too fast, flipping through the pages too fast for the average person. Many of us are 'not' techies. I am here again, following a link from your support page, for the 50th time. I am sure if I arrange my work schedule to watch one of your live sessions, it will result in the same disappointment. One of your video links, from your 'support' page has no audio at all, besides being only 23 seconds long. Yet another video link from your support page has volume so low, you cannot hear it. This is not meant to be too harsh, however, I am sure I am my experience is felt by thousands who are frustrated with the Ledger cold wallet in recent months.
Have you ever received support for your issues?
I cant see assets on ledger nano s device though available at ledger live how do I solve this blurred display issue??
Can you repair a dimming ledger nano?
I have no problem swapping on ledger live,,,,UNLESS its Render token, my device disconnects every time I try to swap render, this doesn't happen with any of my other swaps.
Does the Ledger take the crypto from MEXC and put it on Ledger Live?
any idea when stax is coming out?
I have a few unsopported coins in my ledger and need to send them to another wallet. this ledger is connected with metamask but the transaction always fails: transaction decoding is not available for chainld 56. I do have bnb and eth for gas fees and but still transaction does not come through. can you help me?
Hi ledger what does [ API HTTP 418] mean and how do I fix it.. I am unable to synchronize my assets becouse of this error message and there are no articles on it thank you
Can I put BRETT on the Ledger through metamask
It's BRETT on base.
Is it possible to send funds without connecting ledger stick to computer ?
Having problems transferring H bar from ledger device to exchanged ,It will let me receive but not send H-bar, Please help thanks
If you do a complete update, do you need your recovery phrase, or just the pin for your ledger?
Hey there - doing a complete update typically doesn't require your recovery phrase unless in the rare case where updating from a very old firmware version might lead the device to reset, which would require that you then restore your accounts with your recovery phrase. More on this here:
support.ledger.com/hc/en-us/articles/8458939792669-How-to-perform-a-complete-update-of-your-Ledger-setup?docs=true
Hope this helps!
I have not plugged in my nano X in a long time and then did could not connect took forever and playing with it, finally opened it and synced and then it said update firmware and I did but ledger live never showed finished, no status so I stopped the update after hours and it then did not load everything. I disconnected and plugged back in and what is strange is before I had Biticoin, Bitcoin cash, Xrp and Eth no problem now it said not enough storage for the same tokens...and ETH won't install due to space so very confused on what to do, wanted to load other coins in and it seems like it has no space to hold much? ?
My ledger nano x not swaping like it should what do i do it keep saying not confirmed an no one is responding to my emails
I’ve been waiting a week with support ticket. And by ARB did not go into my wallet
Can we get a phone version of this explanation, I don’t have a laptop
hey my ledger doesn't turn on when i connect the cable anymore, i used different cables and different outlets but still dark
i am not able to do any transaction in my ledger
Ledger nano s is not connecting to my Android phone. Ledger loads up when connected to desktop and can access ledger manager etc. When connect ledger to mobile with OTG cable the ledger will not load up. Cables definitely working. Phone port definitely working. Help
Hello. Good time. I connected my Ledjer nano S to the Windows software and it asked me to update the firmware and I did it, but now it says update on the device and I can't do anything. When I go to bootloader mode again, it fills up to 100%, but the device remains in update mode
Can you provide a step by step to sell ETH for Canadian dollars
When I enter my recovery phrases. My ledger device says install apps. And when I open ledger live I don't see anything how to instal apps. At "my ledger" section it says.. your ledger is not ready set up your ledger.
Hallo Ledger team
What i should to do for my Gala in my Ledger wallet while it is on the Ethereum network? Did i send it to the platforms to be updated to Gala v2 ? Or will it be updated automatically in my Ledger wallet? Thank you
I see Ledger did not respond to your request for assistance. This is very disappointing that there is no effective and professional customer service.
Hi good morning. I have not received to my ARB tokens that I transferred from Newton
Connecting to Ledger laptop with my Nano hand device it shows my crypto I am holding on it but no dollar amounts. Anyone know what’s going on?
I made a transaction from Coinbase for some OSMO coins, the transaction is correct (no error), but my balance in your app remains 0. When I connect the ledger to the Keplr wallet, I see the coins, but I want to stake them directly from the ledger. Long story short: I don't see my OSMO balance in the ledger app after connecting ledger to Keplr wallet the coins are there but I don't find them in the ledger app... What should I do please
Hello. I have bitcoin and Ether on my Nano S and I transferred my Nano S to Ledger Nano X and I see only my bitcoin but not my ether In my Nano x.
What is the best way to update firmware that is 1.3.1? Been trying to get through to Ledger support team and seems to be given automated updates and nothing to resolve this issue.
I have the orange banner saying I need to update. I click download software, but when I try and click install nothing happens.
Hi Ryan - there might be a glitch with the banner, could you try updating via the website directly:
www.ledger.com/ledger-live
Let us know how it goes!
My ledger crashed after resetting, it doesn't work at all and it doesn't even turn off if you want, it's stuck on a screen that only shows the battery status, the off button next to it, but when you press the button, it doesn't work at all, it doesn't return to the menu , nothing, I've already tried to repair the device in ledger live, holding the left button and connecting the usb cable and still nothing, it happens, I need to solve this problem and use my device, a new Nano X in plastic still, it's absurd to give a This problem causes the device to freeze, please provide me with a solution or I want my money back.
My ledger Plus-S device will not transfer H-bar to exchange , it will receive H-bar but not send from my ledger device , My HasPack app will send and receive H-bar … Please help with this problem thanks
Hey! My ledger Life does not even look like this! It doesn't even allow me to enter as It does not read my Ledger nano x. Very frustrating.... Am I loosing my moneys because of your technical problems?!?!?!??!
I logged onto ledger live today and all my funds have been transferred out yesterday??? I had my ledger device. My seed phrase is locked away and not on me. Im not new to crypto and I have not authorized any transactions. How is this possible??? What can I do. I had over $300k worth taken!!
seed phrase is hard copy ONLY and not kept with my device. I am the only person that has access to my account. WTF??
I tried to update the new firmware 2.2.3 with my nano xbut ledger live won’t let me install it or not doing anything. Anybody else have the same issue?
Had issues with eta not showing, I ended up doing various trouble shooting including uninstalling/reinstalling and went to go back into the account and my email wasn't recognized, went to do the recovery method and the device froze..... at this point if I can't trust you guys with my money then ima be looking else where. sadly disappointed.
I just had nearly $3,000 of ETH sent out of my Ledger wallet without my permission, without anyone accessing my Leder device, and I had NEVER exposed my seed phrases anywhere as all are kept offline. I sent in a support ticket Ledger of this matter, I''ll let you know what they say. Sadly, I agree with you and I may just go somewhere else....
Bad wallet with no protection from scammers. No reset option, no contact in case of emergency. Customer service is like the Health Service from a 3rd World country.
The commentator needs to speak clearly and upgrade the video so it is more clear with larger fonts. This video 10 months old is very poor and borders on professional. On its basis alone I would not purchase a leger product. If it is an indication of ledger support.
update your informations !!! Thanks
Ledger device is the most unreliable and unusable device I've ever paid for. You follow all of the help instructions and none of them work. Then you contact support and no one responds. What's the point? I should have started a company selling devices that promise to manage your crypto, but don't actually connect to a computer and then not answer any customer support tickets. Brilliant business model! What a crock of sh1t.
Having trouble trying to send a token from ledger to coinbase smh I was better off just leaving it in my trust wallet waste of 120$ and you need a laptop to update it……wasteful
Hi how can I recover my ecrypto address to my account
Are you referring to recovering your crypto address into a wallet? If so you can check out this article: support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true
I had issues with metamask not connecting to ledger on chrome then just installed Mozilla was working perfectly no issues
C'est certainement intéressant, encore faut-il comprendre l'anglais ; à quand une traduction en français ?!
I appreciate your videos very much. Thanks a lot and all the best to you.🙏
Thanks a lot! 😁
I can’t access my control center when holding both buttons down it does nothing or charge my device when I plugged it up nothing charging
Worst. Customer. Service.
Hi I forgot my password and the technician was going to send a Gmail
Worthless, too confusing, too much info
Do u make refunds?
This is my problem...
Get scammed from someone use ur company name..
If not refund, useless video
could you possible mumble any faster ?
this ledger is complete expensive crap
I sent Myria token ( was just released 3 weeks ago - its Erc 20 )to My ledger using a new created Etherum account Address but i can not see it on Ledger live . i used my My etherum wallet online ( third party ) and still can't see it . with ME wallet i can not see any tokens it just shows empty Etherum addresses. i checked Kucoin and Etherscan everything is good . status is completed ✅ and finalized i checked the addresses and hash addresses everything is good no mistake but i can't access it . please help
Hey Dan...2 questions. Why I don't see My ledger tab on left side on ledger live under the menu, I see only ledger recovery?!! Second question, I have the same hard wallet, just downloaded ledger live in a new PC. I did only one transaction and although it went thru, (send and receive) but in both cases an error message popped up saying something went wrong.