Why is it not possible just to create multiple users on one ledger live app running on one compuiter? E.g. similar as users on Windows account? It would make it much more comfortable.
Hi, Thanks for the suggestion. We'll surely forward it to our dev team for review. In the meantime you can create multiple user accounts on your PC. And install Ledger Live app on each user account and manage multiple portfolios separately. We hope this helps.
@@Ledger Having multiple user's makes so much sense in case you organise crypto on behalf of others such as family members, etc. I'm surprised it's not in the app already?
Very informative/detailed. Uninstalling an app but saving the account for people with limited space is a wise feature to save some people money:) BUT ALWAYS HAVE AN EXTRA LEDGER FOR BACK UP PEOPLE!
So I did step by step as you instructed... Great info.. but now I'm trying to get into my ledger (Number 2 for trading) and not sync it with my regular holdings in Ledger Number 1.. is that possible to have 2 separate ledger accounts on ledger live? one for trading and 1 for Hodling?
Just a suggestion for later videos: make sure your embedded video screens do not overlap the main content you want to show off. Now the audience couldn't see where you clicked "under" those screens.
What happens when you don't name them correctly and you have several Bitcoin 1 accounts across multiple devices? How can you find the mapping of accounts to devices?
Hey there - in this instance, the two devices actually have two different seed phrases set up for them. So the ETH account is secured by one set of 24 words while the BTC account is secured by another set of 24 words. Of course, you may also use one of the Nanos as a back up. In that case, both accounts are secured by the same 24 words.
I have 2 nano s plus devices. I followed the multiple user set up video. BUT... in Ledger Live it shows the TOTAL portfolio dollar/asset amount of BOTH devices. Yes, I did label each account/app so I know which is on which device, BUT, HOW can I see the total dollar/asset amount of each device... separately?
Hello, you would not be able to do that, Ledger Live is a visual interface, if you set it up with multiple devices it will show the combination total of every account you added on this Ledger Live regardless if the devices are set up individually This because Ledger Live doesn't have local storage and your funds are not on it, it just shows you visually what this device holds and the tokens you can access The best solution we can think of now if maybe use a separate mobile or PC, each has access to view their own respective nano device accounts But we truly understand your point and will raise this to the dedicated team
I have the same issue except my portfolio shows total amount for one of my devices and not the other. Even though both are showing in the accounts tab. I would have thought the portfolio would replicate all the info and total it up from the accounts tab no matter how many nano s plus devices you have
You can create a separate Windows or Linux account and have Ledger Live installs on each of them. One with each device. You can have as many user accounts as devices you have. You can do that in a portable Linux installation in a Pen Drive.
I started out with a Nano S,,, put XLM, XRP, BTC on it and because the memory was so small and the updates took more space than the Nano S could hold for the 3 apps I had to delete the BTC app & I tried installed the BTC on my new Nano X,,, but when I went to transfer BTC out to an exchange all I would get was an error message :something went wrong" ... WTF!! so i deleted an app on the Nano S and reinstalled the BTC on the Nano S just to see if I could utilize the Nano S to make a transfer... and YES the Nano S worked. Do I have to always revert back to the Nano S to make a BTC transfer from now on?? How can I move all of my apps to the Nano X (which has a larger memory) with out a "something went wrong" and get rid of the smaller memory unit Nano S ??
Hello, It seems that you have set up your Ledger Nano X with a new 24 words recovery phrase. To manage your existing Ledger Nano S accounts, you will need to restore your Ledger Nano X with the same 24 words you wrote down when setting up your Ledger Nano S. We hope this helps clarify. support.ledger.com/hc/en-us/articles/360025322153-Wrong-private-keys-for-account?support=true
@@Ledger That doesn't work. Even using the same 24 words and going to add accounts, the accounts are greyed out under "Accounts already in portfolio" and you cannot move them to the new device. There's no support document assistance that helps here.
Hello, You can input your vechain address at the vechain explorer at explore.vechain.org , then go to the "Transfers" tab, there's a "Download CSV Export" link at the bottom right of the screen.
Does Ledger keep information about accounts that were added on a laptop? I have a friend with second device who used it on my laptop and now accounts are mixed up. How to unmix those accounts on my laptop and when an other person uses a Ledger device on my laptop to keep accounts separated?
Thanks for the video. Am I right to assume the only way to have separate Ledger live accounts for separate ledgers. Is to have Ledger Live installed on separate laptops or PC?
Hi, Ledger Live can be a little confusing to use even for experienced users. To manage your portfolios in Ledger Live, you can add different user accounts to your computer and set up different Ledger Live in each user account. This way you'll be able to manage multiple portfolios separately. We hope this helps clarify.
If I use the same private keys I had from Nano s plus to my new Nano X does my crypto have a higher level of security since Nano X is a higher level security?
Hey there, no there isn't, however we always recommend naming your accounts accordingly to avoid connecting a device in which the 24 words it holds do not hold the account you are trying to send from! We hope this better clarifies!
Thanks for the help. I still can't wrap my head around the idea that you can delete the apps, but your crypto is still fine in the account. So, I bought a Nano S Plus, in addition to my Nano S, so I could have many different apps and not go through that rigmarole of deleting and adding apps all the time.
Hey, to clarify, uninstalling an app does not affect your crypto-assets. Indeed, your funds are stored on the blockchain, not on Ledger Live, nor on your Ledger device, nor on your apps. The private keys providing access to your crypto assets remain secure by your device. Apps are only required when you want to make transactions with your Ledger device. www.ledger.com/academy/crypto/where-are-my-coins Let us know if this helps!
Thanks for the video. I have 2 Ledgers nano X, I want to have them both on my MacBook Pro but to split the same crypto (Solana). Is this possible ? Like: Ledger 1: xxx solana Ledger 2: xxx solana
I tried to add my new nano s + to ledger live . I already had a Nano S installed . I was able to install Eth app but I keep getting an error whenever I try to add the Bitcoin app or any other app. Can you tell me what I would need to do to fix this problem?
My ledger live does not have the “manager” at the bottom of the menu. Just the “my ledger.” I even redownloaded the app to my laptop but no dice. A little help @ledger?
I believe a Nano S requires a desktop due to how it connects (micro USB). Nano X can connect to mobile app via Bluetooth, so in this example you would need two Nano Xs and I believe YES you can accomplish same idea. Why does he show Nano S and Nano X in example, is because (I am guessing) a lot of people started with S and NOW have X, and are sharing their S with another family member or friend. I BELIEVE this was their GOTO market strategy all along. It worked for my family.
Hello, It is not possible to sweep private keys directly to your Ledger device. You will first need to sweep the private keys on a software wallet > set up your Ledger device with a 24 recovery phrase > create account in Ledger Live > Transfer your assets to your Ledger accounts. I hope this helps.
hi there, thx for sharing it was very clear. however, i was unable to set-up my 2nd ledger on ledger live. i have been using my nano s with no probs. decided to use a recently purchased nano x to get as many alts of my cex as possible. the nano x is setup with seed phrase and device pin. i plugged it in and ledger live recognised it. under the PORTFOLIO tab, it said a firmware update for 2.42.0 was available, so i clicked update. it said 100% complete, but continued to poll with "downloading update" indefinitely. i closed the app, tried again but same problem. under the MANAGER tab i was able to connect to the nano x and I successfully installed a bunch of tokens. i was able to see them all on my nano x. Ledger live had all the apps with a green tick and installed. however, when i tried to add an account for one of them eg DOT, it asked me to confirm on my nano x which i did and it read "Polkadot ready" BUT on ledger live, i got APP UPDATE REQUIRED -uninstall and re-install app in manager. RETRY. i did this several times with same result? any assistance would be greatly appreciated. UPDATE: I tried the process for a different app COSMOS, but this time got a different error while trying to sync " Sorry Try again the server could not handle your request - try again later or contact ledger support. i found in a forum instructions to manually re-install by running the ledger live .exe from the official website, i did this ok, but now instead of saying 2.42.0 is available, in a new gui and after i updated the nano x firmware, it says update firmware 2.0.2 available. i did this successfully, but it keeps coming up?? and i cant add any accounts as it says, "App update required" - i keep going round in circles - this is not very user friendly :(
Hi, We're glad to know that you liked our video. Congratulations on your new Ledger Nano X!! It can be a little confusing at times but don't worry we'll guide you through it. In your case, the Ledger Live Desktop application installed on your PC was outdated hence it showed you the pop-up to update the Ledger Live app from version 2.42.0, not the firmware version as explained here (support.ledger.com/hc/en-us/articles/4410960111889-Update-Ledger-Live-?docs=true). When you have the outdated version of the Ledger Live app, it does not show you the latest firmware version for your Ledger hardware device and hence the apps installed on your Ledger device are outdated. Based on the information provided, now you have successfully installed the latest version (2.43.1) of the Ledger Live Desktop application. The pop-up that is shown to you is an update of the firmware of your Ledger Nano X to the latest version 2.0.2 as explained here (support.ledger.com/hc/en-us/articles/360013349800-Update-Ledger-Nano-X-firmware?docs=true). Please update the firmware of your Ledger Nano X, then go to the 'Manager' section of Ledger Live and update all the installed apps (Cosmos, Polkadot, etc) as explained here (support.ledger.com/hc/en-us/articles/4404382258961-Install-uninstall-and-update-apps?docs=true). Once all the apps on your Ledger device are updated, you should not face any issue with the transactions. Please make sure you have your 24-word Recovery phrase accessible as a precaution before updating the firmware of your Ledger device. It is also possible that the firmware and the apps on your Ledger Nano S are not updated. You can follow this guide (support.ledger.com/hc/en-us/articles/360002731113-Update-Ledger-Nano-S-firmware?docs=true) to update the firmware of your Ledger Nano S to the latest version 2.1.0 and the update the apps. If the issue persists, please submit a request with the "Help" button on this page -support.ledger.com/hc/en-us/articles/4423020306705-Contact-Us?support=true and share your case number here.
@@Ledger thank you very much for the detailed response. i actually worked it out and is good to see that by looking at your response; did the right thing :)
Hello, please help. Broken the laptop on which a program is being downloaded And now I downloaded the program on another device. Do you have a video tutorial on how to access my account?
Hi there - you can choose to setup your Nano X with the same 24 words as your Nano S, in which case it'll be a copy of the original wallet. If you want to hold different accounts on the two Nanos, you can certainly set up your 2nd wallet with a new 24 words!
But how can i send crypto from one account to another if i can't connect 2 devices at the same time? I mean, lets say that I have a ledger S and I already have all my crypto on it but later I have also bought a nano X and I want to send BTC from the nano s to the nano X, how can I do that ? I mean, after the setup of the nano X , Will I see the BTC address of the nano X wallet on ledger live when the nano s is connected? I don't want to migrate, i wamt 2 different wallets
so if i lose one of my ledgers then i cant open the accounts connected to it ? also if my ledger live wallet gets hacked can they drain all the accounts on it ?
I don't wanna label the account I just want 2 different accounts for different people on the same dispositive. I don't wanna see other people wallet or money store. Is that possible? Can I have 2 different ledger live account?
Trying to get Ada on my ledger but it shows up as a different sending path/ address then compared to what’s on my computer?! Although btc and eth do match up when I ask to receive so I’m confused
Hey, Like Bitcoin, Cardano is an Unspent Transaction Output (UTXO)-based blockchain. This means that once you receive ADA to a Cardano address, the next generated receiving address will be different from the previous one. More info - support.ledger.com/hc/en-us/articles/360034336713-Receiving-address-changed?support=true If you are referring to different addresses (the one you see in the Ledger Live app on your PC and the one on the screen of the Ledger device), then let us check it in more detail. Submit a ticket on this page and drop your case number here - support.ledger.com/hc/en-us/articles/4423020306705-Contact-Us?support=true
Yes, it will recognize both accounts but you'll only be able to access the account for the device you connect to the Ledger Live app. That is why we suggest renaming them. More info here 👇🏻 support.ledger.com/hc/en-us/articles/360007646053-Use-multiple-Ledger-devices?docs=true
Hey - if you're using two multiple Ledger devices with two different recovery phrases then you can surely manage your accounts in single Ledger Live app installation. However, there is no way to separate them. Ledger Live will show you all accounts linked to both devices when connecting. However, there is a workaround that we can suggest you that'll be useful to you. You can create a new user account in your computer > install Ledger Live on both user accounts > and then use different device for each account. This way you can keep your portfolios separate.
hi i have a question, if you could answer please. My wife and i have 2 accounts (cardano) on the same ledger but for some reason im only able to stake fron acciunt 1 and not account2, can you please help? it doesnt let me stake on cardano for both the accounts...
if I install ledger live and open a new account ....can I use my 2 old ledger nanos from years ago and access my coins that have been stored on them....since before ledger live existed?
Seriously guys, there is no way to have TWO DISTINCT views of the assets from different devices? How can I have a nice "Portfolio" view with my Ledger only, and not my brother's - which was setup and funded using my Mac? :( Thanks for letting me know
Hi, Ledger Live is juts a visual interface that synchronizes with Blockchain explorers. Ledger Live "doesn't know" which Ledger device is connected. If you want an overview of just your portfolio. You could use a portfolio tracker. You can learn more about them here www.ledger.com/blog/what-are-the-best-portfolio-trackers
@@Ledger thanks for your reply. I get the point. It would be however doable if you could basically tag the addresses - just like you star them - and have a Portfolio view by tag, right? ;) have a good one
I'm trying to transfer my mother's crypto to a Nano X, I already bought one for myself and transferred my crypto. How do I keep them separate? When I plug in my mother's and click receive, it just takes me to my portfolio.
Why does Ledger sell a family pack of wallets if they won't allow you to have separate accounts on Ledger Live??? So dumb. I now have crypto mixed in same accounts because I didn't realize. I have no idea how to fix this. Thanks!
Hi, Ledger Live will show you all accounts for all your portfolios. We'd suggest creating a multiple user account on your PC or Mac and then setting up your each portfolio in this different user account. This way you'll be able to manage both portfolios separately.
@@Ledger How can I do that, with already using one account for 3 devices. I can’t find a video on that anywhere. On the help page for ledger it only says: • Add a user account in your operating system for each person. Saying that doesn’t help. Need further clarification.
For 3 Ledger devices, you can either add 3 separate user accounts on your PC > install Ledger Live > and set up each device on the individual user account. And so when you log in to that user account you will only see the Ledger Live app with the accounts linked to device one. Unfortunately, we don't have a video tutorial for this. You can add user accounts by following the steps here 👇🏻 PC: support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32 MAC: support.apple.com/en-gb/guide/mac-help/mtusr001/mac We hope this helps clarify.
So there's no way to separate balances of different devices (or people ) while using the same computer . It's sucks if you are sharing the same computer with someone else as Ledger Live will show total balance of portfolio not separate balances between different people and their devices.
I have this exact issue and am trying to use my ledger and the troubleshooting provided does not fix my problem and there is no customer service that will answer in a timely manner. so I may lose thousands of dollars due to this. Consider this before buying. Their excuses being thier wallet is down which also explains nothing.Thank you.
Does not work. I have a Nano X and Nano S. Connect Nano S, all accounts are labeled with Nano S in the title. Disconnect Nano S, connect Nano X, restart ledger live, and the only accounts shown by Ledger Live are Nano S accounts. I suggest you determine why this does not work and re-record this video, especially if you work for Ledger. - Ahhh - I see, all accounts are always displayed in Ledger Live, even if the device is not connected. So you have to include the device name when you name the account in order to distinguish between an account on one device vs. accounts on the other. So it can be done. The issue is this is not a very user friendly interface IMHO. If you want non-technical people to join in the crypto revolution, you need to make these apps easier to use. If a user does not identify the device in the account name, how are they to figure out later that a specific account is for a specific device? There should be something like a higher level folder/container in the interface - a folder/container for each device, and the accounts for that device should be added to that folder/container automatically when it is connected. Since the software can obviously detect which device is connected, there should be an indicator in the software to show that those accounts are accessible (for Send at least which requires device confirmation). For Receive any account can be used as the user does not need to provide device confirmation. You guys need a User Interface engineer that knows what they are doing that is independent from the implementation engineers who apparently are not very good at user interface design.
Hey, indeed you can connect multiple Ledger device to Ledger Live's interface, the trick is to name the accounts correctly to avoid an error message, more details here 👇🏻 support.ledger.com/hc/en-us/articles/360007646053-Use-multiple-Ledger-devices?docs=true Our team is always working on improving the overall experience for our users and we will surely forward your feedback to our developers for review. Let us know if you've any other questions.
Just talked to the Ledger Support team. This works when you have the same 24 phrase on both of your accounts. I was wondering when I plug in Nano X I just want to keep it separete from Nano S device and portfolio. This is only possible to create new account for your entire system Windows/Mac and then you can operate with Ledger Live APP. What A Shame. Hopefully they will update the app so you can just switch your account in the app as you switch and connect your devices. User unfriendly. Question: Is Nano X black of such a poor made as Coloured ones ? Brand new device and the noise is like an old chair . Nano S is more durable made. Really Dissapointing.
This is way too clunky, stuff like this should be seamless by now. Add another device - view balance on device 1 or view balance on device 2 or view combined balance, all within the dashboard.
Hello, It is not possible to connect your Metamask address to your Ledger device since they are both linked to different recovery phrase. You can access your Ledger ETH account via Metamask using the instructions mentioned in the link below. support.ledger.com/hc/en-us/articles/4404366864657?docs=true
Doesn't work because the software is garbage. I've wasted days trying access a second ledger and just when I think I got it to work, it can't read my accounts.
You got two options here. To manage two separated accounts in Ledger devices in one Ledger Live you either need to add the accounts and name them differently or you can create a second user account on your computer and manage different Ledger device with each user account.
I have one question, i have two nano s device, one is new (never opened) another one have many accounts for bitcoin, xrp, etc. How i use the new one at the same ledger live?, i need to set up the new one first??? in the same ledger live, i have only one computer.
That's not very helpful. Took 13min to say "Use different naming scheme for accounts from separate devices"
Why is it not possible just to create multiple users on one ledger live app running on one compuiter? E.g. similar as users on Windows account? It would make it much more comfortable.
Hi, Thanks for the suggestion. We'll surely forward it to our dev team for review. In the meantime you can create multiple user accounts on your PC. And install Ledger Live app on each user account and manage multiple portfolios separately. We hope this helps.
@@Ledger Having multiple user's makes so much sense in case you organise crypto on behalf of others such as family members, etc. I'm surprised it's not in the app already?
@@CalaisL67 Totally agree. Really surprised they haven't added that feature. Would be incredibly useful
Very informative/detailed. Uninstalling an app but saving the account for people with limited space is a wise feature to save some people money:) BUT ALWAYS HAVE AN EXTRA LEDGER FOR BACK UP PEOPLE!
So I did step by step as you instructed... Great info.. but now I'm trying to get into my ledger (Number 2 for trading) and not sync it with my regular holdings in Ledger Number 1.. is that possible to have 2 separate ledger accounts on ledger live? one for trading and 1 for Hodling?
Awesome video, explained everything perfectly.
Very clear and helpful vid..thankyou..my Ledger X arrives on Fri so Ill be camping here for awhile..rent free hopefully...lol
Just a suggestion for later videos: make sure your embedded video screens do not overlap the main content you want to show off. Now the audience couldn't see where you clicked "under" those screens.
Hi Viktor - appreciate that you sent the suggestion to us! Cheers!
You think you're better than me?!
Also have the speaker speak louder and more slowly.
What happens when you don't name them correctly and you have several Bitcoin 1 accounts across multiple devices? How can you find the mapping of accounts to devices?
Oh snap 🫰 😅
GREAT VIDEO! Very useful and answered a lot of my questions with adding multiple hardware wallets to one ledger live desktop version.
Great! Happy we could help you with your Ledger experience!
When support lightning network?
Never using a ledger again, new update now and I can’t get my USDT off ledger wallet and can’t use my iPhone my nano s has no Bluetooth unreal
To do this, did you have to insert the same seed in both ledgers?
Hey there - in this instance, the two devices actually have two different seed phrases set up for them. So the ETH account is secured by one set of 24 words while the BTC account is secured by another set of 24 words.
Of course, you may also use one of the Nanos as a back up. In that case, both accounts are secured by the same 24 words.
Do you choose the same sec words for both Ludger?
I have 2 nano s plus devices. I followed the multiple user set up video. BUT... in Ledger Live it shows the TOTAL portfolio dollar/asset amount of BOTH devices. Yes, I did label each account/app so I know which is on which device, BUT, HOW can I see the total dollar/asset amount of each device... separately?
Hello, you would not be able to do that, Ledger Live is a visual interface, if you set it up with multiple devices it will show the combination total of every account you added on this Ledger Live regardless if the devices are set up individually
This because Ledger Live doesn't have local storage and your funds are not on it, it just shows you visually what this device holds and the tokens you can access
The best solution we can think of now if maybe use a separate mobile or PC, each has access to view their own respective nano device accounts
But we truly understand your point and will raise this to the dedicated team
I have the same issue except my portfolio shows total amount for one of my devices and not the other. Even though both are showing in the accounts tab. I would have thought the portfolio would replicate all the info and total it up from the accounts tab no matter how many nano s plus devices you have
You can create a separate Windows or Linux account and have Ledger Live installs on each of them. One with each device. You can have as many user accounts as devices you have. You can do that in a portable Linux installation in a Pen Drive.
Hey can multiple mm address be connected on a ledger?
How about having Bitcoin accounts on each Ledger? Can you manage them together in Ledger Live ?
Wish i had that as a question lol
I started out with a Nano S,,, put XLM, XRP, BTC on it and
because the memory was so small and the updates took more space than the Nano S could hold for the 3 apps I had to delete the BTC app & I tried installed the BTC on my new Nano X,,, but when I went to transfer BTC out to an exchange all I would get was an error message :something went wrong" ... WTF!! so i deleted an app on the Nano S and reinstalled the BTC on the Nano S just to see if I could utilize the Nano S to make a transfer... and YES the Nano S worked.
Do I have to always revert back to the Nano S to make a BTC transfer from now on??
How can I move all of my apps to the Nano X (which has a larger memory) with out a "something went wrong" and get rid of the smaller memory unit Nano S ??
Hello, It seems that you have set up your Ledger Nano X with a new 24 words recovery phrase. To manage your existing Ledger Nano S accounts, you will need to restore your Ledger Nano X with the same 24 words you wrote down when setting up your Ledger Nano S. We hope this helps clarify.
support.ledger.com/hc/en-us/articles/360025322153-Wrong-private-keys-for-account?support=true
@@Ledger That doesn't work. Even using the same 24 words and going to add accounts, the accounts are greyed out under "Accounts already in portfolio" and you cannot move them to the new device. There's no support document assistance that helps here.
Informative, thank you!
How do you get the cvs files for VET for tax purposes?
Hello, You can input your vechain address at the vechain explorer at explore.vechain.org , then go to the "Transfers" tab, there's a "Download CSV Export" link at the bottom right of the screen.
Taxes? Lmao
Both is same seed phrase?
Does Ledger keep information about accounts that were added on a laptop? I have a friend with second device who used it on my laptop and now accounts are mixed up. How to unmix those accounts on my laptop and when an other person uses a Ledger device on my laptop to keep accounts separated?
Thanks for the video.
Am I right to assume the only way to have separate Ledger live accounts for separate ledgers. Is to have Ledger Live installed on separate laptops or PC?
Hi, Ledger Live can be a little confusing to use even for experienced users. To manage your portfolios in Ledger Live, you can add different user accounts to your computer and set up different Ledger Live in each user account. This way you'll be able to manage multiple portfolios separately. We hope this helps clarify.
@@Ledger you guys are not able to make differents accounts on 1 computer. This is so frustrating.. this has to be a priority..
If I use the same private keys I had from Nano s plus to my new Nano X does my crypto have a higher level of security since Nano X is a higher level security?
I have one shared ledger and one private, if I put both of them together in my ledger live, wil this also happen in the other persons ledger live?
Can you have multiple Ledger Nano S devices using the mobile app (Ledger Live) on your cell phone ?
Thanks for your explanation. So is there a maximum number of ledger wallets you can connect to the same Ledger Live Software?
Hey there, no there isn't, however we always recommend naming your accounts accordingly to avoid connecting a device in which the 24 words it holds do not hold the account you are trying to send from!
We hope this better clarifies!
Thanks for the help. I still can't wrap my head around the idea that you can delete the apps, but your crypto is still fine in the account. So, I bought a Nano S Plus, in addition to my Nano S, so I could have many different apps and not go through that rigmarole of deleting and adding apps all the time.
Hey, to clarify, uninstalling an app does not affect your crypto-assets. Indeed, your funds are stored on the blockchain, not on Ledger Live, nor on your Ledger device, nor on your apps. The private keys providing access to your crypto assets remain secure by your device. Apps are only required when you want to make transactions with your Ledger device. www.ledger.com/academy/crypto/where-are-my-coins
Let us know if this helps!
@@Ledger,
Makes sense!
Thanks for the video. I have 2 Ledgers nano X, I want to have them both on my MacBook Pro but to split the same crypto (Solana). Is this possible ?
Like:
Ledger 1: xxx solana
Ledger 2: xxx solana
Thank you for the info.
I tried to add my new nano s + to ledger live . I already had a Nano S installed . I was able to install Eth app but I keep getting an error whenever I try to add the Bitcoin app or any other app. Can you tell me what I would need to do to fix this problem?
My ledger live does not have the “manager” at the bottom of the menu. Just the “my ledger.” I even redownloaded the app to my laptop but no dice. A little help @ledger?
Is this also working with the Ledger Live mobile for iOS?
I believe a Nano S requires a desktop due to how it connects (micro USB). Nano X can connect to mobile app via Bluetooth, so in this example you would need two Nano Xs and I believe YES you can accomplish same idea. Why does he show Nano S and Nano X in example, is because (I am guessing) a lot of people started with S and NOW have X, and are sharing their S with another family member or friend. I BELIEVE this was their GOTO market strategy all along. It worked for my family.
How to sweep private keys / accounts into a new, secure Ledger?
Hello, It is not possible to sweep private keys directly to your Ledger device. You will first need to sweep the private keys on a software wallet > set up your Ledger device with a 24 recovery phrase > create account in Ledger Live > Transfer your assets to your Ledger accounts. I hope this helps.
Can you transfer from one ledger to the other one
yep I am wondering that too
as in move assets from Ledger to ledger internally from 1 live account on 1 laptop. different seed,s on each ledger.
hi there, thx for sharing it was very clear. however, i was unable to set-up my 2nd ledger on ledger live. i have been using my nano s with no probs. decided to use a recently purchased nano x to get as many alts of my cex as possible. the nano x is setup with seed phrase and device pin. i plugged it in and ledger live recognised it. under the PORTFOLIO tab, it said a firmware update for 2.42.0 was available, so i clicked update. it said 100% complete, but continued to poll with "downloading update" indefinitely. i closed the app, tried again but same problem.
under the MANAGER tab i was able to connect to the nano x and I successfully installed a bunch of tokens. i was able to see them all on my nano x. Ledger live had all the apps with a green tick and installed. however, when i tried to add an account for one of them eg DOT, it asked me to confirm on my nano x which i did and it read "Polkadot ready" BUT on ledger live, i got APP UPDATE REQUIRED -uninstall and re-install app in manager. RETRY. i did this several times with same result?
any assistance would be greatly appreciated.
UPDATE: I tried the process for a different app COSMOS, but this time got a different error while trying to sync " Sorry Try again the server could not handle your request - try again later or contact ledger support.
i found in a forum instructions to manually re-install by running the ledger live .exe from the official website, i did this ok, but now instead of saying 2.42.0 is available, in a new gui and after i updated the nano x firmware, it says update firmware 2.0.2 available. i did this successfully, but it keeps coming up?? and i cant add any accounts as it says, "App update required" - i keep going round in circles - this is not very user friendly :(
Hi, We're glad to know that you liked our video. Congratulations on your new Ledger Nano X!! It can be a little confusing at times but don't worry we'll guide you through it. In your case, the Ledger Live Desktop application installed on your PC was outdated hence it showed you the pop-up to update the Ledger Live app from version 2.42.0, not the firmware version as explained here (support.ledger.com/hc/en-us/articles/4410960111889-Update-Ledger-Live-?docs=true).
When you have the outdated version of the Ledger Live app, it does not show you the latest firmware version for your Ledger hardware device and hence the apps installed on your Ledger device are outdated.
Based on the information provided, now you have successfully installed the latest version (2.43.1) of the Ledger Live Desktop application. The pop-up that is shown to you is an update of the firmware of your Ledger Nano X to the latest version 2.0.2 as explained here (support.ledger.com/hc/en-us/articles/360013349800-Update-Ledger-Nano-X-firmware?docs=true). Please update the firmware of your Ledger Nano X, then go to the 'Manager' section of Ledger Live and update all the installed apps (Cosmos, Polkadot, etc) as explained here (support.ledger.com/hc/en-us/articles/4404382258961-Install-uninstall-and-update-apps?docs=true). Once all the apps on your Ledger device are updated, you should not face any issue with the transactions.
Please make sure you have your 24-word Recovery phrase accessible as a precaution before updating the firmware of your Ledger device.
It is also possible that the firmware and the apps on your Ledger Nano S are not updated. You can follow this guide (support.ledger.com/hc/en-us/articles/360002731113-Update-Ledger-Nano-S-firmware?docs=true) to update the firmware of your Ledger Nano S to the latest version 2.1.0 and the update the apps.
If the issue persists, please submit a request with the "Help" button on this page -support.ledger.com/hc/en-us/articles/4423020306705-Contact-Us?support=true and share your case number here.
@@Ledger thank you very much for the detailed response. i actually worked it out and is good to see that by looking at your response; did the right thing :)
Hey, We are glad to hear that!! Please don't hesitate to reach out should you have any questions in the future. Have a nice day ahead🙂
Hello, please help. Broken the laptop on which a program is being downloaded
And now I downloaded the program on another device. Do you have a video tutorial on how to access my account?
How it works with the 24 Words? If i set it on my NANO S are they the same for my NANo X?
Hi there - you can choose to setup your Nano X with the same 24 words as your Nano S, in which case it'll be a copy of the original wallet. If you want to hold different accounts on the two Nanos, you can certainly set up your 2nd wallet with a new 24 words!
So usa cant swap? What can us residents do with your product?
But how can i send crypto from one account to another if i can't connect 2 devices at the same time? I mean, lets say that I have a ledger S and I already have all my crypto on it but later I have also bought a nano X and I want to send BTC from the nano s to the nano X, how can I do that ? I mean, after the setup of the nano X , Will I see the BTC address of the nano X wallet on ledger live when the nano s is connected? I don't want to migrate, i wamt 2 different wallets
Thanks for your sharing!
so if i lose one of my ledgers then i cant open the accounts connected to it ? also if my ledger live wallet gets hacked can they drain all the accounts on it ?
can i have two ledger live wallets ?
I don't wanna label the account I just want 2 different accounts for different people on the same dispositive. I don't wanna see other people wallet or money store. Is that possible? Can I have 2 different ledger live account?
Trying to get Ada on my ledger but it shows up as a different sending path/ address then compared to what’s on my computer?! Although btc and eth do match up when I ask to receive so I’m confused
Hey, Like Bitcoin, Cardano is an Unspent Transaction Output (UTXO)-based blockchain. This means that once you receive ADA to a Cardano address, the next generated receiving address will be different from the previous one. More info - support.ledger.com/hc/en-us/articles/360034336713-Receiving-address-changed?support=true
If you are referring to different addresses (the one you see in the Ledger Live app on your PC and the one on the screen of the Ledger device), then let us check it in more detail. Submit a ticket on this page and drop your case number here - support.ledger.com/hc/en-us/articles/4423020306705-Contact-Us?support=true
So if i have eth on a nano s and also in a nano x, ledger live will recognize both eth accounts? Hope you read this @ledger team :D
Yes, it will recognize both accounts but you'll only be able to access the account for the device you connect to the Ledger Live app. That is why we suggest renaming them. More info here 👇🏻
support.ledger.com/hc/en-us/articles/360007646053-Use-multiple-Ledger-devices?docs=true
@@Ledger Awww thnx for the quick answer!!!🙌🤩🔥
You're welcome 🙌🏻
how do we separate portfolios with different ledgers?
Hey - if you're using two multiple Ledger devices with two different recovery phrases then you can surely manage your accounts in single Ledger Live app installation. However, there is no way to separate them. Ledger Live will show you all accounts linked to both devices when connecting.
However, there is a workaround that we can suggest you that'll be useful to you. You can create a new user account in your computer > install Ledger Live on both user accounts > and then use different device for each account. This way you can keep your portfolios separate.
hi i have a question, if you could answer please. My wife and i have 2 accounts (cardano) on the same ledger but for some reason im only able to stake fron acciunt 1 and not account2, can you please help? it doesnt let me stake on cardano for both the accounts...
Hi, could you let us know which app are you using to stake your Cardano from your account 1?
if I install ledger live and open a new account ....can I use my 2 old ledger nanos from years ago and access my coins that have been stored on them....since before ledger live existed?
Yes you can - make sure that you have updated the Ledger Nanos to the latest firmware and install the corresponding apps on your Ledger Nanos.
@@Ledger thanks for the quick reply!
Seriously guys, there is no way to have TWO DISTINCT views of the assets from different devices? How can I have a nice "Portfolio" view with my Ledger only, and not my brother's - which was setup and funded using my Mac? :( Thanks for letting me know
Hi, Ledger Live is juts a visual interface that synchronizes with Blockchain explorers. Ledger Live "doesn't know" which Ledger device is connected. If you want an overview of just your portfolio. You could use a portfolio tracker. You can learn more about them here www.ledger.com/blog/what-are-the-best-portfolio-trackers
@@Ledger thanks for your reply. I get the point. It would be however doable if you could basically tag the addresses - just like you star them - and have a Portfolio view by tag, right? ;) have a good one
Yes, if you share your Ledger Live with your brother, you can just name the accounts accordingly to differentiate them. Have a nice day!
I'm trying to transfer my mother's crypto to a Nano X, I already bought one for myself and transferred my crypto. How do I keep them separate? When I plug in my mother's and click receive, it just takes me to my portfolio.
I have already solved the problem and ordered a SafePal wallet
Why does Ledger sell a family pack of wallets if they won't allow you to have separate accounts on Ledger Live??? So dumb. I now have crypto mixed in same accounts because I didn't realize. I have no idea how to fix this. Thanks!
Hi, Ledger Live will show you all accounts for all your portfolios. We'd suggest creating a multiple user account on your PC or Mac and then setting up your each portfolio in this different user account. This way you'll be able to manage both portfolios separately.
@@Ledger How can I do that, with already using one account for 3 devices. I can’t find a video on that anywhere. On the help page for ledger it only says: • Add a user account in your operating system for each person.
Saying that doesn’t help. Need further clarification.
For 3 Ledger devices, you can either add 3 separate user accounts on your PC > install Ledger Live > and set up each device on the individual user account. And so when you log in to that user account you will only see the Ledger Live app with the accounts linked to device one. Unfortunately, we don't have a video tutorial for this.
You can add user accounts by following the steps here 👇🏻
PC: support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32
MAC: support.apple.com/en-gb/guide/mac-help/mtusr001/mac
We hope this helps clarify.
thank you!
So there's no way to separate balances of different devices (or people ) while using the same computer . It's sucks if you are sharing the same computer with someone else as Ledger Live will show total balance of portfolio not separate balances between different people and their devices.
Thanks!
I have this exact issue and am trying to use my ledger and the troubleshooting provided does not fix my problem and there is no customer service that will answer in a timely manner. so I may lose thousands of dollars due to this. Consider this before buying. Their excuses being thier wallet is down which also explains nothing.Thank you.
thanks!
YOUR SCREEN IS IN THE WAY WHE NYOU WENT TO CLICK ADD ACCOUNTS DIDNT SEE WHERE YOU CLICKED
Thanks, but just using labels is not a very practical solution. Suggest to create a Device hierarchy above the Account level inside de LIve app.
Thanks for your feedback - we'll pass it along to the team!
Excelente! Gracias por la explicación
Convert to xrp,xlm,xdc,iota,algorand now or lose everything. You've been served
pMsL hilarious when people joke about shitcoins 💩 🪙
My display does not say "manager" it says My Ledger.
Does not work. I have a Nano X and Nano S. Connect Nano S, all accounts are labeled with Nano S in the title. Disconnect Nano S, connect Nano X, restart ledger live, and the only accounts shown by Ledger Live are Nano S accounts. I suggest you determine why this does not work and re-record this video, especially if you work for Ledger. - Ahhh - I see, all accounts are always displayed in Ledger Live, even if the device is not connected. So you have to include the device name when you name the account in order to distinguish between an account on one device vs. accounts on the other. So it can be done. The issue is this is not a very user friendly interface IMHO. If you want non-technical people to join in the crypto revolution, you need to make these apps easier to use. If a user does not identify the device in the account name, how are they to figure out later that a specific account is for a specific device? There should be something like a higher level folder/container in the interface - a folder/container for each device, and the accounts for that device should be added to that folder/container automatically when it is connected. Since the software can obviously detect which device is connected, there should be an indicator in the software to show that those accounts are accessible (for Send at least which requires device confirmation). For Receive any account can be used as the user does not need to provide device confirmation. You guys need a User Interface engineer that knows what they are doing that is independent from the implementation engineers who apparently are not very good at user interface design.
Hey, indeed you can connect multiple Ledger device to Ledger Live's interface, the trick is to name the accounts correctly to avoid an error message, more details here 👇🏻
support.ledger.com/hc/en-us/articles/360007646053-Use-multiple-Ledger-devices?docs=true
Our team is always working on improving the overall experience for our users and we will surely forward your feedback to our developers for review. Let us know if you've any other questions.
Just talked to the Ledger Support team. This works when you have the same 24 phrase on both of your accounts. I was wondering when I plug in Nano X I just want to keep it separete from Nano S device and portfolio. This is only possible to create new account for your entire system Windows/Mac and then you can operate with Ledger Live APP. What A Shame. Hopefully they will update the app so you can just switch your account in the app as you switch and connect your devices. User unfriendly.
Question: Is Nano X black of such a poor made as Coloured ones ? Brand new device and the noise is like an old chair . Nano S is more durable made. Really Dissapointing.
I tried this creating a Doge Wallet. Synchronization Error.
Hi, this could be resolved by clearing the cache in Ledger Live. Go to Settings > Help > Clear Cache. Let us know how it goes?
This is way too clunky, stuff like this should be seamless by now. Add another device - view balance on device 1 or view balance on device 2 or view combined balance, all within the dashboard.
😵
Pls reply here man
Hello, It is not possible to connect your Metamask address to your Ledger device since they are both linked to different recovery phrase. You can access your Ledger ETH account via Metamask using the instructions mentioned in the link below.
support.ledger.com/hc/en-us/articles/4404366864657?docs=true
This was not helpful at all, and now i am even more confused. In typical Ledger fashion.
Awful tutorial
Doesn't work because the software is garbage. I've wasted days trying access a second ledger and just when I think I got it to work, it can't read my accounts.
And uninstall > Reinstall doesn't even wipe the settings... 3 years later and this app is still a joke.
You got two options here. To manage two separated accounts in Ledger devices in one Ledger Live you either need to add the accounts and name them differently or you can create a second user account on your computer and manage different Ledger device with each user account.
@@Ledger third option---buy a different wallet from someone else
I have one question, i have two nano s device, one is new (never opened) another one have many accounts for bitcoin, xrp, etc. How i use the new one at the same ledger live?, i need to set up the new one first??? in the same ledger live, i have only one computer.
Have you been able to resolve the issue?
How about having Bitcoin accounts on each Ledger? Can you manage them together in Ledger Live ?
Yes