I bought the pair a couple of weeks ago due to the wonder videos and reviews. It looks like an awesome grinder but unfortunately my salt grinder broke apart after using it just a couple of times. What's worse if the lack of customer care, they seem not to respond or address the problem. I guess if the grinder works correctly, it's wonderful but not so much in my case. I am NOT HAPPY AND I REGRET MY DECISION! Hopefully I will get my money back.
It took a while to get their attention (multiple and multiple emails and IG messages) but eventually i got a response from the company. They were very friendly however they did not offer a refund or exchange and insisted with trouble shooting instead. They walked me through disassembling and assembling the grinder back together. I must say, it’s a bit complicated and I hope to God that I don’t have to do that again! It did worked properly but only for a week. I reached out to them again very frustrated after dealing with this for almost 3 months and they finally agreed for a replacement. The replacement so far I had no issues. Was it worth the 3 month headache (and hearing my husband asking me over and over again why I even made the purchase in the first place?!) to finally get a replacement? Absolutely not. Hopefully it won’t brake again and it will last 100 years! Family heirloom I guess if it lives up there standards set up by the company. I agree that you get very precise and a wide range of grinding levels….. up to fine powder. But for the price, not worth it.
Lol their coffee grinders constantly break too or simply can't grind beans and get jammed. Yet they charge 5x their price and mark it as premium. You are most likely to be ignored or cussed out by The do called support team.
@@seveneleven2237the paint has held up really well too. I’ve dropped them about and no noticeable scratches or damage. Would deffo recommend them and think they will last a lifetime
I won’t be buying them any day soon. To put a little salt and pepper onto my food? Not likely. I will use a pestle and mortar and grind pepper to a size I like and put it into a little ‘pinch pot’. I’d also use the 2nd best grinders in the world that work perfectly well and cost £40 per pair. Thank you.
Thanks for the unboxing video, Michael!
I bought the pair a couple of weeks ago due to the wonder videos and reviews. It looks like an awesome grinder but unfortunately my salt grinder broke apart after using it just a couple of times. What's worse if the lack of customer care, they seem not to respond or address the problem. I guess if the grinder works correctly, it's wonderful but not so much in my case. I am NOT HAPPY AND I REGRET MY DECISION! Hopefully I will get my money back.
Sorry to hear that! Mine seem rock solid and still loving them. Hope you get it sorted. Let us know
Wow, any update? These are $320 each. Did you get a refund?
It took a while to get their attention (multiple and multiple emails and IG messages) but eventually i got a response from the company. They were very friendly however they did not offer a refund or exchange and insisted with trouble shooting instead. They walked me through disassembling and assembling the grinder back together. I must say, it’s a bit complicated and I hope to God that I don’t have to do that again! It did worked properly but only for a week. I reached out to them again very frustrated after dealing with this for almost 3 months and they finally agreed for a replacement. The replacement so far I had no issues.
Was it worth the 3 month headache (and hearing my husband asking me over and over again why I even made the purchase in the first place?!) to finally get a replacement? Absolutely not. Hopefully it won’t brake again and it will last 100 years! Family heirloom I guess if it lives up there standards set up by the company.
I agree that you get very precise and a wide range of grinding levels….. up to fine powder. But for the price, not worth it.
Lol their coffee grinders constantly break too or simply can't grind beans and get jammed. Yet they charge 5x their price and mark it as premium.
You are most likely to be ignored or cussed out by The do called support team.
I just got the Unicorn Magnum pepper grinder in the mail, and now this video comes in my recommended.
WC Fields would love these.
$320 each. Wow. I'm dumfounded.
"only" $580 if you buy the set. That's a savings of $60!
Now $450, unbelievable
Hows the pepper and salt cannon doing? Any problems yet and is this easy to use, turn or have the burrs gotten stuck?
@@seveneleven2237 they are rock solid. Good as day one and probably the best kitchen accessory I own. I’d replace them if they got stolen!
@@Finance-Food-and-Freetime Wow, thanks for the answer, I guess the paint has no big wear or scratches aswell perhaps?
@@seveneleven2237the paint has held up really well too. I’ve dropped them about and no noticeable scratches or damage. Would deffo recommend them and think they will last a lifetime
@@Finance-Food-and-Freetime Thanks!
Do either of the grinders let lots of salt and pepper out when they are left on the surface?
Not loads but some. It’s just whatever that has been ground but not shaken out
That’s just too much money. Cant believe anyone is actually buying this when you can get the pepper cannon for $120 less.
I won’t be buying them any day soon. To put a little salt and pepper onto my food? Not likely. I will use a pestle and mortar and grind pepper to a size I like and put it into a little ‘pinch pot’. I’d also use the 2nd best grinders in the world that work perfectly well and cost £40 per pair. Thank you.
Those are the 2ND BEST ! The Pepper Cannon by Mannkitchen is the best :)
What do think of the Unicorn Magnum?