Email to Case setup demo in Salesforce - Service Cloud

#sfdconestop This email2case video explains how a case gets generated using a email to case from any company website
and how to enable Email-to-Case and configure in Salesforce.

[@Sathvik_Gajjela]

Hi Namrata, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview

[@zaharaali8519]

Hi Namrata, can you please tell me do we have a way to create email to case in a situation where emails are already present in my gmail and I need them to become cases in salesforce, do we have any third party app for the same

[@SahilYadav-it9kk]

Hello Namrata, could you please suggest how could we configured this scenario in outlook because in Gmail we usually recieved an security code but in case of outlook I couldn't found those just let me know how could I achieved those..

[@bharathhn6526]

Can we change the case priority to High? Only when email is triggered with high importance ❗

[@sfdconestop]

Out of the box it’s not possible you can check email header customisation if feasible

[@sriharsha8130]

Can you make a video using outlook to create records

[@sfdconestop]

Let me check on that

[@sriharsha8130]

@@sfdconestop okay thanks

[@SahilYadav-it9kk]

@@sriharsha8130 have you got any ways for this email to case for Outlook if you have achieved then could you please share how it's been get possible