Set Up Salesforce Email to Case with Email Forwarding | Salesforce Service Cloud

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[@salesforceemily]

Not the tutorial you're looking for? Comment what I missed and I will add it to my content list!

[@magicalzaza]

Thank you so much for this example video.

[@salesforceemily]

You’re welcome:)

[@mr.redorange]

Auto response rules would be good as well :)

[@rimaxify]

Hi Emily, Thanks again for this tutorial, I was trying to practice this in a developer edition but the forwarding email address never appears, is this feature deactivated for developer editions?

[@rajaudupa]

Thanks Emily. How to ensure that the email replies goes out with the "From" and "Reply-To" address set to the routing address?

[@ranjan9120]

Hi Emily, we are having inconsistencies with the emails that are reaching our system and when forwarding those same emails they reach the system . Kindly suggest the steps or workaround if any to resolve the inconsistencies

[@sainadh6094]

Hi Emily,
Entire process is working fine, when am i reply to that mail it goes to our company mail not the client / user....how to fix that...

[@Jessie_Graff]

if the customer sends an email to attachment - will it attach to the case as well?

[@ranjan9120]

Hi Emily, we are having inconsistencies with the emails that are reaching our system and when forwarding those same emails they reach the system. Kindly help

[@user-wy8fq3uj2y]

how to get web phone field or any other field that we want to fill in this process?

[@laemaison2332]

Hi, Emily,
Would this also create cases when receiving non-salesfoce emails? For example, if I receive an email from Google about my Gmail account, wouldn't that get forwarded as well to SF and subsequently create a case? If so, is there a solution you can offer?
Thank in advance.

[@salesforceemily]

Hi Lae, yes they would get forwarded to SFDC. You want to have that first initial one come through to get that verification number. However, after that you have a few options. In the google settings you could filter the emails from google to go directly into spam or block them.
In your example, you may get emails from multiple google teams (ie community, security, etc.). You'll have to filter/block these separate emails individually. You could do this preemptively if you have the emails or as they come in and either delete or close the ticket.
I can make a video on how to filter/block these emails if that's helpful. It just might take a while for me to get it up.

[@salesforceemily]

Here is a video on what I recommend :) ua-cam.com/video/S12m4XXBss8/v-deo.html

[@laemaison2332]

Thank you!

[@pradeepbhaskar6917]

Once created Routing Address, but can't able to find Email Services Address.

[@rimaxify]

I have the same problem, It appears to have been disabled for developer editions. that's my guess at least, I haven't been able to find any official info regarding this.