Interesting how every time someone pulls the "now I'm getting death threats" card in response to being validly criticized online, they never seem to show any proof...
It’s because 99% of the time they’re talking about comments that say stuff like “kill yourself” or “I hope you die” which, while terrible things no one should say, are not actually threats.
@@katief7047 Obviously its not ok but you get this kind of response all over the internet regardless of what happens, its not a real threat and is something thrown around casually on the internet since the dawn of time
"They must have eaten the rest of the cake which is understandable it's a long shift" NO!!!! as someone who works food service there is absolutely no excuse!!! this guy is too understanding 😭😭
@@defcon5499 right like those employees are being paid… just bc he asked them to serve a cake he had baked doesn’t mean the employees get to eat the cake too??? That’s so crazy
As someone who works in a kitchen, the AUDACITY to touch the food in a customer plate is what blows my mind. Who does that!!! You wouldn't even act like this in a private setting, let alone at your workplace!
It’s one thing for a restaurant or food place you’re working at says, hey guys no one wants this food do you want it? Not just take food that’s for the customers.
I worked at a bakery and since our baked goods were donated we’d ask or buy them at the end of the night! The only time we’d take a dessert would be if it broke and had to be thrown.
Also, as someone who’s worked in back of house… that’s messing with front of house’s tips. The server probably suffers more than the folks who actually ate the cake, since they’re probably out of a tip now. Why would you do that to a coworker?
If I paid $40 for tea, sandwiches and biscuits in those quantities, I'd be pissed. Do you know how much food and alcohol you can get for $40 at a BBQ establishment? I end up with so much food that I have enough for lunch the next day. So for $80 and those little samples - that's terrible.
I worked as a waitress for a while and someone brought in a gorgeous birthday cake they’d made for their friend. I told them how amazing it looked and asked for the name of her business and they ended up giving me a left over slice and it was genuinely the sweetest gesture ever. I can’t imagine ever taking someone else’s cake. That’s so sad
I don't believe for a second that anyone is sending the tea place death threats over a review. The staff definitely ate that cake, so freaking out of line.
i feel this way about 99% of 'now im getting death threats and im taking a break for my safety. this is not okay guys :(' videos. like... i actually do not believe you at all, but no one ever brings up the validity of that so i dont feel comfortable doing so. they probably got one 'kys' comment
@@chickenfoot2423 right, I mean, I imagine that people do leave crazy threatening messages on videos about horrible things, like abuse, but not stale bread and missing strawberries.
@@jenniferbrownburroughs1613you don't believe people saw a muslim woman getting called out for something online and decided to send death and r*pe threats? that's pretty laughable and naive, I've been out with muslim friends who got death threats just for walking
@@lisaa3957 there are plenty of pos bigots out there, but nowhere in the review did it say that she was Muslim. Most probably didn't realize that she was until she made the video excusing the poor service and claiming threats. She also never said anything, unless I missed something, about being targeted because she was Muslim. So no, I didn't assume that it was about her being Muslim. Her rebuttal to the review appeared to be entirely about a rival business slandering her.
@@lisaa3957you've already made this comment and again, you may not know the experience of religious women and women in general if you think it's just a Muslim issue. Sadly it's all religious groups, I'm not Muslim but my faith has chased me offline, I just didn't need to be a martyr about it lol
I agree with Angelika: This guys friend group needs one mean friend who would have said “Um no. No no no!” at that dinner. If there ever was a “Heeeeell no” moment in a fancy restaurant, it was this!
I wish I had been there cause there's no way they just misplaced that cake lol. When you work in a restaurant everything has it's place, and there's not a lot of extra room lol. So if there's any food that they didn't make just siting out somewhere it will stick out like a sore thumb. I might believe that some ornery chef just threw it away lol, but it's looking like they ate it.
my whole thing about that afternoon tea situation is that it just seems like the owner is just pulling excuse after excuse. like miss girl, cmon. you should’ve made customers aware that the strawberry wouldn’t be provided. it’s not that hard. you can just go ‘hey so we’re not going to be serving _______ today due to issues’
Right ?? There's no reason for the customer and a store worker to have 2 completely different stories abt how that happened, and it's obvious one is lying
Her responses on her Google reviews are sus too. Like blaming her bakers about every bad experience....come on. Take accountability and make changes when necessary.
I was surprised that they don't make bread in house either. She said they bought the bread that day but you can buy stale bread made on a previous day.
I've been to many many KIDS' birthday parties at so many venues and NEVER have they ever not let the parent or adults present cut the cake...what?! "Safety hazard" my a55. This is definitely the staff scamming people out of their cakes.
I bake and I love to make complicated desserts. Every time we’ve celebrated at a restaurant, we end up giving cake to staff and random other customers. We’re happy to share, but afterwards, my family and I are always shocked that people will eat stranger’s homemade food 😂. It’s funny, we like to feed people, but would hesitate to eat strangers’ food.
@@Catmom-gl5nt I would be hesitant too! I have a lot of allergies, so I never know. That's another weird thing about this, haha. Maybe someone on the staff followed the cake maker on social media so they knew what might be in it?
I worked at a children's party venue and we DID actually have a policy where parents weren't allowed to cut their own cakes or light their own candles because of the safety liability. However, the staff almost definitely ate that cake or threw it out prematurely and they should've apologized and found a way to compensate that table
@@aaljustaal1890 yeah but that’s different. A children’s party venue doesn’t have multiple sharp knives already at every single table. This was at a steak restaurant, there is a sharp steak knife for every person at that table already. What difference would one more knife have made (or they could have given them a cake cutter/serving tool thingy instead.
Here, if you bring your own outside cake, you can blow a candle out but you can’t actually eat the cake in the restaurant If the restaurant owns the cake, then you can cut it (usually given a plastic spatula thing you cut the cake with, not a actual knife)
I work at a winery and we frequently cut and serve birthday cakes. Chefs, Dishies, Waiters, Managers, everyone is constantly going through that kitchen looking at the cake and going "aw yum". You know what we don't do? EAT THE CUSTOMERS DAMN CAKE.
In Italy (or maybe where I'm from specifically), we usually "offer" the rest of the cake to the staff, but it is expected that they wait for the client to OFFER it, they don't just take it. That's crazy, unprofessional and...that's stealing.
@robeesroom Really? I’m half Italian and we always end up feeding restaurant staff, but I thought we were just strange 😂. We tend to also give cake away to tables near by, because their sad faces make us feel guilty. I can honestly say we have never not given cake and cookies to servers. At my nephew’s last birthday we even fed the petting zoo staff.
I’ll happily give the rest of the cake to whoever wants it, but that doesn’t mean I’m cool with staff _assuming_ they can have the rest, let alone cutting tiny slices for my guests to ensure there’s plenty extra for them. I’ve worked in restaurants for 7 years, and this would absolutely not fly anywhere I’ve worked, from the nicest places to the dives.
it's the Mediterranean mentality they know the staff is eyeing the cake 😂 so it's only polite to offer it 😂😂😂 but it's also polite to wait for the guests to enjoy it first because this situation is staff and clients lool
I find that most of these people that claim they are getting death threats, usually aren’t. Unless I see proof, I don’t believe them. Everyone resorts to the death threat excuse when they mess up.
also, i see a lot of people say they’re receiving death threats and show comments of people telling them to off themselves. is it that still wrong and inappropriate? yes, very much so. but legally and just generally speaking, it is not considered a death threat. a death THREAT would require someone implying they will/want to harm you or people you love, not you harming yourself. like i said, i still think it’s disgusting and can still genuinely hurt someone, but it doesn’t count as a threat
cause who the hell is gonna send a random tea place a death threat over stale bread? no one cares that much lmao- the fact that she included it with negative reviews and DMs made me think she just threw the death threats in there for sympathy. what’s the point of bringing it up? i would assume pointing it out would make people send more lmao it’s just to guilt trip everyone
Right! Also it’s not even a counter… ok you still did what you did?? They dont deserve death threats, but unfortunately when online you do encounter those things especially as a public figure. It’s no excuse!
@@mr.bingusthecatthat’s exactly where i was confused. telling someone to k**l themselves is obviously horrible, but not technically a death threat. i’m glad someone explained it better than my brain could lol
@@mr.bingusthecat What you're talking about is suicide baiting and it does actually drive some people to do the deed. Usually teenagers with low self esteem or adults with low self esteem. As for death threats? they tend to lose steam quite a bit cause they're usually done over the net to strangers that you know nothing about. It just sounds dumb. For a business sure it's scarier, but I doubt anyone is gonna do anything when the place is already bad enough on it's own. It'd take too much energy and the business is already hurting itself. They don't need any help there.
As someone who used to serve tables, stealing half the cake is WILD. When we had birthday tables like that, sometimes they'd give the server a slice or two or a couple of cupcakes and we would split that shit into like 8 pieces for the whole staff and LOVE it. Highlight of the night kind of stuff. But STEALING HALF A CAKE??? Unheard of.
I’ve had Afternoon Tea at Fortnum & Mason and it was £50pp and the AT was INCREDIBLE. It came with all the tea you could drink, a glass of seriously posh champagne and I had a doggy bag because I couldn’t eat it all. This Afternoon tea is criminal.
@@ginapollio1764Fortnum & Mason is where the Queen shopped. It’s an extremely luxurious Shop and restaurant. So for £50pp (£20 more than what she paid) this Afternoon tea is absolutely criminal.
@explore_with_em_x Where are you located, now? Is Slough too far away? The Langley Hotel does an amazing afternoon tea, but even better, they have their own black tea with dried fruit that is seriously the best tea I’ve ever had and I say that as someone who has at least 6 different teas in stock at any given moment. I love tea and usually lean towards bergamot teas, but the Langley Tea? Completely on another level, the notes of dried cherry elevated a steady excellent tea beyond what I would have expected.
The cake story is the wildest I heard for awhile. I wonder if not allowing him to cut the cake, was an actual safety hazard, or they just pre-planned to steal it 😅 I was celebrating my birthday so many times in restaurants in Poland and not even once giving us a knife to cut it was an issue.
I live in California in the USA, and my family has never even had a restaurant offer to cut the cake for us! They always leave it up to us and that's the same through out "low and high end" restaurants and chains.
I have a feeling this is something they do a lot, and they had that response ready. A lot of people celebrating a birthday in New York City are tourists, and may habitually be heading to a show/shopping/etc. after their meal, therefore leaving leftovers with the staff. MAYBE they say 'you guys can have it' or maybe one person said that once and they made it a habit. I am at the same time SHOOK AND SHOCKED at this behavior and also not surprised at aaaaaaaaaall. Not to drag kitchen staff/service workers, I am in the trenches with them. But I can just hear the 18-28yr olds (im 25 btw lol) like ARGUING and justifying why this is totally okay behavior and they deserve cake and probably "we got excited when we saw the beautiful cake and people usually dont want leftovers, so we cut pieces for staff BEFORE we cut pieces for the party (this is the only way I can IMAGINE they would be serving them slices that thin) so all the staff F A I R L Y got to try some!! and we only got tiny slices too >:(" like i can just see it and hear it, unreasonable people will stay unreasonable and other people will go along with things if it benefits them tbh
@chrissyb6817 It’s also wild because if it is a safety hazard to hand out carving knives, you can cut a cake with a pie server, which is not sharp and not a knife (although knives are handed to customers at restaurants so it seems like a set up to steal the cake).
@@laraantipova389 You're right about the pie servers. Some companies, however, do have policies where they won't let customers cut their own cakes or hand out knives to cut the cake due to safety concerns. I worked at a place that also stored cakes for customers upon request where we'd cut, serve, and give back the cake when the table was ready to leave. To me, it feels like they assumed the customers were done with the cake and then they ate it (something they should never do in the first place) or the server didn't label the cake as belonging to a customer and being off limits for the back of house (also shouldn't happen)
NYC here… same thing happened to my friends birthday cake. Different restaurant. We kept asking and we said there is NO way we ate that whole cake and insisted there had to be some left over.. and after asking for the millionth time they finally came out with tiniest little box and whatever scraps they could scrape up! Oh and they charge for them to cut the cake that YOU brought. lol
Bread can absolutely go stale in a day, in fact it can go stale in a few hours. You leave bread uncovered in open air on a bench and just a few hours later the outside will be stale.
As a waitress, this cake stuff is CRAZY! Genuinely insane. No staff should ever be cutting outside food in the kitchen, regardless of “safety” (???) It’s literally against the health code to bring in outside food. Also as a waitress, 90% of people who ask if it’s okay to bring a cake in, cut enough for the people in their party, and then send the rest of the cake back for the staff to eat. (I love my customers.) My point being, you’ll get some cake. If you don’t, tough luck, you’ll get some fries later I’m SURE😭 like genuinely I am shocked this is happening.
Is that an American thing where the rest of the cake is left for the staff because here in England after the wait staff have sliced the cake and handed it out they always give the remaining cake to to party
@@KaytNicol3 I don’t know if it’s an American thing. But we don’t cut cakes, it’s highly illegal to bring outside food into the kitchen. People are allowed (at the restaurants discretion) to bring in cake but they cut it themselves and plate it. We don’t ever take the cake unless it is offered/given to us. I’ve found most people don’t want to take home one or two slices of cake, so they’ll just offer it to us. Which we (starving waiters) are very grateful for.
business owners really should not be replying to reviews on tiktok. taking zero accountability, being unprofessional and defensive. The woman didn't like your afternoon tea and explained why clearly. The service was overpriced, incorrectly named, had visibly dry bread and missing items, and was served by poor staff... The restaurant should be taking the constructive criticism and doing better, not playing victim on TikTok. Get a grip.
i used to hunt for deals online and take a friend for a nice afternoon out, you should try it if you like to linger and talk to friends over a slow meal
I served tables for 10 years, I do understand the safety hazard of guests slicing their own cake. But if thats the policy, the waiter should slice the cake AT THE TABLE. Doing it in the BOH is a major red flag.
@@kit922 I believe it is against code if the cake is homemade. If it comes from a bakery, it’s fine. The difference being that the bakery cake is made in a kitchen/facility that is subject to the same codes as the restaurant, while the homemade cake is not.
Immediate red flag is the fact the restaurant wouldn’t even let them cut their own cake that they had brought in. Also how the fuck is the management going to claim the cake was just sitting back there when their own employee said that there was no more cake.
If my guy is going to continue to be so nice and naïve and still take his cake to restuarants, I hope he at least insists they cut it in front of him at the table. There's no reason why the cake needs to be cut in the kitchen.
Alternatively, make nicks on the base of the cake to show where the segments are cut, I would have said precut the cake but then it loses it's charm with a candle on top that way.
The cake situation is wild; my brother just turned 7 and I made everything for his party. If the staff had *stolen* half his cake, I would have lost it. We gave a slice to the girl who was helping us set up his party at the venue because…. Duh, she was sweet and helped us and we wanted to give her that (and her tip, obvs) as a thank you. But to STEAL half a cake??? Absolutrly insane
13:07 Sorry but a receipt is not good enough evidence and in no way proves the customer was served that freshly purchased bread. I’ve worked in the food service industry in Canada for almost 11 years and most restaurants and food service establishments usually follow FIFO(first in, first out) I believe it’s more than likely they served the stale bread so the business would still make money on the stale food.
Plus buying bread that day doesn't mean it was freshly baked that day. Lots of bakeries sell day-old goods for a discount. They couldn't serve the bad strawberries but stale bread is easier to pass off.
Bread starts going stale about an hour or 2 after it baked depending on the environment and type of bread. I will assume that they have a hot kitchen which can dry out bread.
Also, that bread was ridiculous for those fillings. It was too much bread, which threw the ratio completely off. I have made tea sandwiches all my life (my mother loves them) both for formal events and just for a personal afternoon tea. I have never made sandwiches with bread that thick. Those sandwiches go back centuries, I have recipe books from the late 18th century and they are very specific on how thin the bread needs to be and how the ratio must be maintained.
I can relate to the second tea you spilled: for my son’s birthday we went to a home style restaurant that also is a bakery. There was a certain cake my son really liked and I thought I’d buy one and then he could bring the rest of the cake home after we had a slice there( should have had cake at home). Anyway, after dinner I asked the waitress if she could cut the cake I purchased, bring everyone a slice and then box the remainder to bring home. Ok, was sliced fairly thin but I figured oh well, more for home. When we got the bill I got charged for the cake again. I pointed it out and showed the receipt and after eyerolling, they took it off the bill. Then I asked for the remaining cake, the waitress looked uncomfortable and said she sliced the whole cake and gave everyone in the restaurant a cake telling them I offered a free slice for my son’s birthday. When I said give everyone a slice, I made a gesture like circling my finger around the table. I never said the other ten people in the restaurant. Well then they said ok, went to the manager. The manager said I would be refunded for the cake and would just be charged for the slices we had eaten,( seriously thinner than the slices they normally serve). I told her that the cake was sliced very thin, so that wasn’t going to work. The waitress said well it was sliced thin because it normally serves 12 and I had get another 6 slices out of it. The manager shot her dagger eyes. The owner was at the bakery counter around the corner from the dining room and heard me getting alittle louder. She wanted to hear what was going on. When everything was explained, she was livid. She told the manager to comp all our meals, and as we were leaving the owner gave my son a new boxed cake because of all the hassle. We found out later that the manager was her sister and the waitress was her niece. Still it was very nice of her to cover everything. This is a well liked restaurant in a small town and we all gave glowing reviews of our meals later that night because everything was great as always.
Competitor or not this lady had legit reasons to complain, 55 dollars for stale lousy sandwiches with more bread that topping, no proper milk container...for this price customers expects top quality. She should have appologized and learn from her mistake instead of playing victim on tik tok
Starting up tiktok videos JUST to discredit a bad review says all I’d need to know about whether or not I’d try them. I don’t always let a review stop me from going somewhere, but I’d absolutely not go somewhere after seeing a response like that.
I wouldn’t have even asked the restaurant. I would have grabbed my steak or butter knife and cut it myself. But, if history shows anything, I would have flat out said, I will be needing the remaining cake to send home with the birthday girl/boy at the beginning of the dinner.
Small Ontario nit, but framing the afternoon tea lady as some malicious competing business owner is so dumb when her business is an HOUR drive away from the Cupcake Cafe (Kitchener-Burlington).
I worked in the pastry section of a pretty popular restaurant and I am 100% positive that the staff ate the rest of the cake. In my experience, every time a cake was brought in by a customer and the pastry team had to cut it, servers and restaurant staff would come up to us asking us to cut them a piece of cake. Whenever we refused, they would get so angry and tell us we had bad attitudes lol I’m not exactly sure why they felt they were entitled to other people’s cakes that they paid hundreds of dollars for.
Nah you can’t justify all that stale food. I would have asked for a refund. Nothing worse than it being stale. And then the price? That lady needs to pull up her employees for serving that shite.
Ohhhhh boy… Those slices of cake?! They straight up screwed you over man. Stealing customers cake is crazy. That would never happen here in Ireland. Well I would hope anyways. Never happened to us
Did they just eat the cake IN THE KITCHEN??? That’s such a health hazard! And the more “generous” interpretation is that they took a break in the middle of a busy dinner rush to walk out and eat cake. I feel awful for the guy posting because I see a lot of myself in his forgiving behavior. Poor guy needs to join the club of “recovering people pleasers anonymous.” They do NOT deserve a “sweet treat” if they have to steal the damn thing to get it!
Imagine going to an expensive place to celebrate your friend’s birthday and the staff of said EXPENSIVE place decides to ate half the cake and actively lies to you about it… that’s just insane to me and I would’ve gone full Karen mode at that restaurant and probably even involved the police if they didn’t made up for it right away by making the whole dinner on the house
I've been a server for over 30 years from mom and pop places to chains to full-scale dining rooms and events. i would never even dream of doing such a thing nor have I ever seen it. Oftentimes, we've been given cakes to handle(saftey rule is B.S. on not letting them cut it), and sometimes they offer a slice, and sometimes they dont. We dont just take it. Good grief!
@laniyates5732 I love to bake and once had a manager one out after we’d given slices to the staff to ask for step by step instructions so he could make it at home. When he first came out front we thought there was a problem because he looked so serious. Turns out he was serious, he wanted that recipe! 😂
If it were me, there would be a scene going on in that restaurant, especially if my friend spent hours on a cake and the restaurant cut us a measly nibble
A similar thing happened to my friend who was hosting a wedding in a big restaurant venue. Her husband had to keep running to the liquor store to buy boxes and boxes of Prosecco and other liquor because the staff kept saying it was running out. That is until someone from the family went into the kitchen and found the unused boxes of alcohol 😒 They ended up giving the unused alcohol back so she was liiiiiiiving on Prosecco for a few months, but I can’t help but think that they only gave it back because someone found it in the kitchen. 🤔
What really upsets me, as a Muslim woman, is WANTING to support my sister but she is sooo in the wrong and even if nothing was “stale”…charging $55 per person for THAT is a SCAM. Sis should’ve not responded, taken the feedback and moved on. She’s made herself and her business look unfriendly, unable to take any sort of criticism and is in complete denial about the quality of what she’s serving. If the prices hadn’t been so shockingly high, MAYBE it could’ve been overlooked like you get what you pay for, but sadly that’s not the case. Hope she learns from this.
23:39 My hubby is a chef, I worked in the hospitality/service industry for YEARS before I became disabled. I try to give so much grace to people who work in that industry. But in this case, I would’ve been the mean friend.
My family took my uncle and mom to a steakhouse for their birthdays and you know what they didn’t do? Steal the two cakes cause wtfff 😭 the waiter was a sweetheart and we gave him two big cake slices. Idk why the staff stole the cake when they could’ve asked for some?? Or maybe the person who the cake belongs to would’ve shared out of kindness but stealing is just gross.
1st: Even the egg salad sandwich barely moved. That’s scary I wouldn’t even risk the potential food poisoning going on over there 😂❤ 2nd: not only is the staff stealing half of a cake that wasn’t theirs but the way the friggin management “admit” to there being camera footage of them unintentionally keeping half of the cake for themselves as if its normal & not criminal?! The customers basically got a bite of the cake while the staff got an actual piece? ICKY service
it was so frustrating to watch her response because she was so unwilling to take any criticism lmao. she ignored half the video and just pulled the victim card😭
To clarify, “high tea” is like a supper, it’s heartier food. Low tea is what Angelika is showing, and what the place served, the finger sandwiches, scones, and sweets with tea. That’s why the review mentioned “incorrectly labeled as ‘high tea’”.
I've been serving and bartending for over ten years, everything from upscale fine-dining to seedy sports bars, franchises and everything in between. Sometimes guests offer their cake or they'll just leave it because they can't be bothered to take it home, but never have I ever seen or heard of staff taking slices to this degree, much less not leaving the guest a single morsel to take home, that baker and his friends are entirely too nice.
That cake situation is ACTUALLY demented. That's literally thief, I would call the police and even dare sue if i had to. The way I rip would the whole restaurant a new one, you would have to hold me back because personally I CAN NOT handle nor tolerate something being taken a way from me, especially if i worked hard for it, and, or was meant to be given to somebody else.
I was at a wedding here in the U.K. which had a buffet. The buffet had been set up out of sight of the top table. After all the guests had taken a plate of food, kitchen staff canoe out and piled plates up for themselves. Only then did the hotel announce that people could go for seconds. Given how much weddings costs if the guests wanted to eat all the food then so be it.
Ok but seriously, do you think that cake dude would be defending the steakhouse if it had happened to anyone else. If someone else had hundreds of dollars worth of birthday cake and effort just stolen and eaten, would he still be sitting there like 'listen, the employees deserved a sweet treat'. The problem with people who refuse to stand up for themselves is that they know full well that the treatment they're getting is unacceptable and it's aggravating for everyone else when they just go along with it anyway. They don't need a mean friend, they just need a friend who doesn't secretly accept that they deserve to be treated like the dirt that they are. It's wild how deep seated depression just gets played off as being 'too nice'.
This right here. I actually had to leave a 2 star review today, and felt so bad my friends had to reassure me for a while because I felt like it was wrong of me to be mad, even though I got sent the wrong item in my order and the shop refused to send me the thing I paid for
@@softhorror8779 anxiety and guilt are a shit thing to deal with but honestly, the best thing you can do is ask yourself: if someone else were in your shoes, would you fault them for being upset. And then take your own advice. You deserve to be treated with respect just as much as the workers who treated you poorly.
as a big afternoon tea fan who lives in the US, unfortunately most of our afternoon teas are this expensive. $55 CAD/ $40 USD is honestly cheap, the majority are at least $50 USD in my area. (but of course, they usually come with much better food and service.) I wish there were more places here that would do smaller teas for $20-$25 😢
At the restaurant that I work at some people decide to leave a slice or the rest of their cakes for us to eat rather than taking it away with them, others do take the leftovers. We would absolutely never eat anything without the customers permission! So unprofessional!
As a Canadian, I really really hate how much our restaurants upcharge food. I rarely go out anymore because it literally costs minimum $100 for 2 people. And then to get that poor quality of stuff on top of it... I've made my own afternoon tea for a fraction of that and had better service LOL. I was actually seriously contemplating opening a tea house at one point, had a lot of people telling me to do it because I always go above and beyond to make sure everything is top notch.
Second story: No! No! No! You don't even taste anything that is being served directly to customers. Not only is it stealing, it's a health violation. Who knows how many times the other employees have done this. And saying the security footage showing the employees forgot the rest of the cake when they clearly told the customers that there wasn't anymore to serve? That's a fat load of s**t, and the manager knows it. That restaurant needs to be shut down and investigated.
the cake one is INSANE. how did anyone let that slide? i would've told my manager about my coworker being a sneaky little thief so fast. stealing a paying customers handmade birthday cake is low asf
I CAN'T BELIEVE THEY STOLE HALF THE CAKE. I went out to a restaurant for my birthday last week and my mom offered our waiter some of our individual cake bites and though he debated it, he respectfully declined. I used to wait tables so I probably wouldn't either. I can't imagine just TAKING it.
Whenever I ordered cake to the table for somebody's birthday, the waiter is cutting the cake right at the table - no going back to the kitchen. I would insist to see the cutting. Anyway the moment they said you can't cut it I would call manager to the table. Or you can say - we don't need to cut it - everybody grab a spoon and dig in :D
I work in fast food and we have had people bring in cake for their kid’s birthday and we would never dream of taking slices if we were asked to cut it. The afternoon tea was terrible and well overpriced for what they got and the stuff definitely looked stale.
At this point, I'm starting to doubt that the cupcakes at the cafe are even made in the cafe! It sounds like they're just a reseller of food stuffs. Which makes the prices REALLY insane. The guy with the birthday cake was honestly lucky to be able to bring in outside food. Most restaurants won't let you bring in outside food because of quality control. HOWEVER, it was totally wrong of the staff to "forget" about the cake and not return the left overs to the party! What is with the entitlement of people lately?
I hate how many people without integrity have been created. It feels like 6 out of 10 people nowadays are just selfish blights to society. It shows in everything too. From driving, to buying groceries, to even interacting in their home. They are just wildly inconsiderate, yet feel entitled to everything.
It’s surreal to see this case being covered by you Angelika bc it’s happening in my hometown, the storefront that they’re in the mall is historically notorious for going out of business in a matter of months
The owner, defensive and immature…..An ADULT would have been apologetic, appreciative of the customer input and willing to use the information given to raise the standard of both product and service. She’s just plain unworthy to command customer loyalty.
First, those NY steakhouse servers are probs not under paid. Servers in high-end restaurants can make decent money. Second, as some who was a server throughout high school and college, and one of the restaurants was a high end seafood restaurants, I cannot believe the gall of these servers eating that cake omg 🤣🤣. I mean, we would wait for someone to return their steak and lobster and we’d descend on it like a pack of locusts, but we’d never have just chowed down without being given permission. Finally, can that guy be my friend and make my next birthday cake? Why don’t my friends make me cakes like that 😭.
Seriously as someone who was a line cook and a dishwasher we would have never touched the cake unless they said we could like we would get in so much trouble. It was easier for them to say they forgot the cake then to fire everyone who ate a piece of
I went for afternoon tea at a higher end restaurant in my area it was 35£ pp and I was too shy to ask for more tea and think the server picked up on this and so anytime my cup was empty she would come over and ask if I wanted anymore.
Omg I'm a server in a high end restaurant and no one would EVER do this to someone's birthday cake... Who does this??! I've had guests of mine GIVE me a slice of their cake before and I was grateful for their kindness. This is theft and this poor man should be biggggg mad
The business owner saying they made a mistake but it's fine because the customer can just query it.... erm no. When you are paying that much, it is not for the customer to have to ask for what they paid for lol. That alone shows me how bad of a business owner they are and their poor lack of customer service skills. No accountability whatsoever was shown also.
Everytime I been to a restaurant dinner where someone brought a cake for us, the people who have served us are ALWAYS offered a piece if it’s too big for the group. It’s polite, but that’s specifically for the people who served us/participated and never without us offering first. I can’t imagine being a server and expecting even a bite of someone’s cake
For reference: $55 CAD is… 40.32 USD 59.79 AUD 30.76 GPB 36.71 Euros 416.68 SEK 429.15 NOK 273.77 DKK Sorry for all the currencies I left out, I just put the ones I thought would help the most!
Just came over here after watching Markie’s video on the tea situation, and it’s interesting how different your viewpoint is compared to his. I am leaning more towards your opinion on it though. I have never had any kind of afternoon tea experience before, so I learned a lot today lol
Idk why (and this is across the board) businesses feel the need to get defensive about criticism. Feedback is meant to help in making improvements. Going back and forth about what isn’t possible is just poor acumen skills.
Her comment about mushy strawberries the next morning after being bought… are they being left out?! If so, then that’s their mistake and they should have taken responsibility and offered up something else to substitute it. Especially if the customer is paying you $55 dollars!!
I went for my very first afteroon tea this year, it was a beauty and the beast theme and it only cost £32 per person. We got two drinks plus tea. 6 individual little themed handmade cakes that were like three bites each and covered in handmade chocolate decorations. Second layer had savoury food like salmon pate on crackers, huge sausage rolls and edible flowers on savoury cupcakes. 4 items - 1 for each person. bottom layer was three large sandwiches each and a chicken salad full sized bread roll. THEN - we each had 2 scones - they were huge like size of my palm - one was fruit and once was cheese and they were so warm. we had to share the clotted cream and jam but there was more than enough. When i tell you - we had to take some of this home we were all so full. We got great table service, and they even made extra sandwiches for my neice who in under 2 because all of the sandwiches had rich flavourings and she was only still on normal like ham or cheese. WE DID NOT HAVE TO PAY FOR HER. Look. I am a simple girl, i like my maccies, like my greggs and dont really like going to fancy places - this was a very fancy place, i walked in and felt immediately underdressed ( i wasnt, my complexity...whatever) charging $55 for THAT and then complaining when you get someone giving you a fair review on the poor amount of service and food given - girl - find another business cause hospitality is not it.
4:34 Okay this is so random, but does anyone else experience this on UA-cam where it sounds like the video looped or the person is repeating themselves?? Cause I have so many times and I’m so curious as to what it is that causes it 😅
I honestly think a lot of people who claim a bad review got them those kind of messages are making it up to take the focus off their shit service and products. Even if they aren't making it up, addressing it in the same breath as a bad review and blaming someone who just shared their opinion on your business is wild and makes me not believe any of your excuses 🤷🏻♀️
I just went to my friends birthday and his gf brought a nice cake and they took the cake back to cut it but then came back out with gloves on and served it to our plates clearly none missing . So strange, disheartening and rude for a place to do this to someone & even more painful to have it be handmade too
Interesting how every time someone pulls the "now I'm getting death threats" card in response to being validly criticized online, they never seem to show any proof...
It’s because 99% of the time they’re talking about comments that say stuff like “kill yourself” or “I hope you die” which, while terrible things no one should say, are not actually threats.
@@rVnsunshinethat’s is so unhinged
@@rVnsunshinemaybe the wording “death threat” isn’t right but it’s still not okay no matter what it’s called
@@katief7047 Obviously its not ok but you get this kind of response all over the internet regardless of what happens, its not a real threat and is something thrown around casually on the internet since the dawn of time
Oh, I’m sure she did. There are sickos out there
"They must have eaten the rest of the cake which is understandable it's a long shift" NO!!!! as someone who works food service there is absolutely no excuse!!! this guy is too understanding 😭😭
@@defcon5499 right like those employees are being paid… just bc he asked them to serve a cake he had baked doesn’t mean the employees get to eat the cake too??? That’s so crazy
As someone who works in a kitchen, the AUDACITY to touch the food in a customer plate is what blows my mind. Who does that!!! You wouldn't even act like this in a private setting, let alone at your workplace!
It’s one thing for a restaurant or food place you’re working at says, hey guys no one wants this food do you want it? Not just take food that’s for the customers.
I worked at a bakery and since our baked goods were donated we’d ask or buy them at the end of the night! The only time we’d take a dessert would be if it broke and had to be thrown.
Also, as someone who’s worked in back of house… that’s messing with front of house’s tips. The server probably suffers more than the folks who actually ate the cake, since they’re probably out of a tip now. Why would you do that to a coworker?
Why can’t business nowadays just take the L and go “sorry you had a bad time, here’s a coupon to shut u up”, now everyone’s gotta start beef on tiktok
I guess it's trendy now, just like it was trendy for businesses to be sassy and rude replying to customer reviews.
People let their egos get in the way so much, the woman doing a sassy response to a review this way has made it worse and dragged it out.
This! The back and forth is so exhausting and not a good look for the business.
For real, like I can understand if the customer is flat out lying and being unreasonable and they have proof they can show but if not just let it go.
Lmaoo media training has went to hell
$110 for two people is wild for what they got.
Yea like what were they paying for, the atmosphere? Ridiculous
it's like 80 usd, i think that place was in canada
@@fauxcommander I left a comment with what it would be in several different currencies 😊
@@annaelizabzth queen shit 🫶🏻
If I paid $40 for tea, sandwiches and biscuits in those quantities, I'd be pissed. Do you know how much food and alcohol you can get for $40 at a BBQ establishment? I end up with so much food that I have enough for lunch the next day. So for $80 and those little samples - that's terrible.
I worked as a waitress for a while and someone brought in a gorgeous birthday cake they’d made for their friend. I told them how amazing it looked and asked for the name of her business and they ended up giving me a left over slice and it was genuinely the sweetest gesture ever. I can’t imagine ever taking someone else’s cake. That’s so sad
😊
I don't believe for a second that anyone is sending the tea place death threats over a review. The staff definitely ate that cake, so freaking out of line.
i feel this way about 99% of 'now im getting death threats and im taking a break for my safety. this is not okay guys :(' videos. like... i actually do not believe you at all, but no one ever brings up the validity of that so i dont feel comfortable doing so. they probably got one 'kys' comment
@@chickenfoot2423 right, I mean, I imagine that people do leave crazy threatening messages on videos about horrible things, like abuse, but not stale bread and missing strawberries.
@@jenniferbrownburroughs1613you don't believe people saw a muslim woman getting called out for something online and decided to send death and r*pe threats? that's pretty laughable and naive, I've been out with muslim friends who got death threats just for walking
@@lisaa3957 there are plenty of pos bigots out there, but nowhere in the review did it say that she was Muslim. Most probably didn't realize that she was until she made the video excusing the poor service and claiming threats. She also never said anything, unless I missed something, about being targeted because she was Muslim. So no, I didn't assume that it was about her being Muslim. Her rebuttal to the review appeared to be entirely about a rival business slandering her.
@@lisaa3957you've already made this comment and again, you may not know the experience of religious women and women in general if you think it's just a Muslim issue. Sadly it's all religious groups, I'm not Muslim but my faith has chased me offline, I just didn't need to be a martyr about it lol
I agree with Angelika: This guys friend group needs one mean friend who would have said “Um no. No no no!” at that dinner.
If there ever was a “Heeeeell no” moment in a fancy restaurant, it was this!
I’m that friend 😂
@@audreynelson3997 Every friend group needs one of you! 😀
I wish I had been there cause there's no way they just misplaced that cake lol. When you work in a restaurant everything has it's place, and there's not a lot of extra room lol. So if there's any food that they didn't make just siting out somewhere it will stick out like a sore thumb. I might believe that some ornery chef just threw it away lol, but it's looking like they ate it.
Hell, they don't even need to be a mean friend, they'd just need a spine. A table of 12(?) and not a vertebrae to be seen.
Me 😂🎉
They probably wouldn’t have noticed the missing cake if the portions weren’t comically small !! 😂 oh my god!
Yea wtf
The cake story- they don’t need one mean friend they need one friend that’s just not a push over. That is wild.
the high tea drama has me HEATED, i love how the tea reviewer just never addressed it and moved on with her usual content
my whole thing about that afternoon tea situation is that it just seems like the owner is just pulling excuse after excuse. like miss girl, cmon. you should’ve made customers aware that the strawberry wouldn’t be provided. it’s not that hard. you can just go ‘hey so we’re not going to be serving _______ today due to issues’
Right ?? There's no reason for the customer and a store worker to have 2 completely different stories abt how that happened, and it's obvious one is lying
Her responses on her Google reviews are sus too. Like blaming her bakers about every bad experience....come on. Take accountability and make changes when necessary.
I was surprised that they don't make bread in house either. She said they bought the bread that day but you can buy stale bread made on a previous day.
@@brookeswapp5871 no fr. like you are the OWNER. step up
@@squid3946 exactly. bread isn’t always made the same day it’s put out. unless it’s a small town bakery or something
11:47 “You can always ask for more” when she already had to get up multiple times for other things 😭
I've been to many many KIDS' birthday parties at so many venues and NEVER have they ever not let the parent or adults present cut the cake...what?! "Safety hazard" my a55. This is definitely the staff scamming people out of their cakes.
I bake and I love to make complicated desserts. Every time we’ve celebrated at a restaurant, we end up giving cake to staff and random other customers. We’re happy to share, but afterwards, my family and I are always shocked that people will eat stranger’s homemade food 😂. It’s funny, we like to feed people, but would hesitate to eat strangers’ food.
@@Catmom-gl5nt I would be hesitant too! I have a lot of allergies, so I never know. That's another weird thing about this, haha. Maybe someone on the staff followed the cake maker on social media so they knew what might be in it?
I worked at a children's party venue and we DID actually have a policy where parents weren't allowed to cut their own cakes or light their own candles because of the safety liability. However, the staff almost definitely ate that cake or threw it out prematurely and they should've apologized and found a way to compensate that table
@@aaljustaal1890 yeah but that’s different. A children’s party venue doesn’t have multiple sharp knives already at every single table. This was at a steak restaurant, there is a sharp steak knife for every person at that table already. What difference would one more knife have made (or they could have given them a cake cutter/serving tool thingy instead.
Here, if you bring your own outside cake, you can blow a candle out but you can’t actually eat the cake in the restaurant
If the restaurant owns the cake, then you can cut it (usually given a plastic spatula thing you cut the cake with, not a actual knife)
I work at a winery and we frequently cut and serve birthday cakes. Chefs, Dishies, Waiters, Managers, everyone is constantly going through that kitchen looking at the cake and going "aw yum". You know what we don't do? EAT THE CUSTOMERS DAMN CAKE.
In Italy (or maybe where I'm from specifically), we usually "offer" the rest of the cake to the staff, but it is expected that they wait for the client to OFFER it, they don't just take it. That's crazy, unprofessional and...that's stealing.
@robeesroom Really? I’m half Italian and we always end up feeding restaurant staff, but I thought we were just strange 😂. We tend to also give cake away to tables near by, because their sad faces make us feel guilty. I can honestly say we have never not given cake and cookies to servers. At my nephew’s last birthday we even fed the petting zoo staff.
@@Catmom-gl5nt I love this! 🤣 And you're not strange imo: your family sounds great!
I’ll happily give the rest of the cake to whoever wants it, but that doesn’t mean I’m cool with staff _assuming_ they can have the rest, let alone cutting tiny slices for my guests to ensure there’s plenty extra for them. I’ve worked in restaurants for 7 years, and this would absolutely not fly anywhere I’ve worked, from the nicest places to the dives.
@@YellaBellaReno Yes exactly, you put it so much better than I could. Completely agree.
it's the Mediterranean mentality they know the staff is eyeing the cake 😂 so it's only polite to offer it 😂😂😂 but it's also polite to wait for the guests to enjoy it first because this situation is staff and clients lool
I find that most of these people that claim they are getting death threats, usually aren’t. Unless I see proof, I don’t believe them. Everyone resorts to the death threat excuse when they mess up.
also, i see a lot of people say they’re receiving death threats and show comments of people telling them to off themselves. is it that still wrong and inappropriate? yes, very much so. but legally and just generally speaking, it is not considered a death threat. a death THREAT would require someone implying they will/want to harm you or people you love, not you harming yourself. like i said, i still think it’s disgusting and can still genuinely hurt someone, but it doesn’t count as a threat
cause who the hell is gonna send a random tea place a death threat over stale bread? no one cares that much lmao- the fact that she included it with negative reviews and DMs made me think she just threw the death threats in there for sympathy. what’s the point of bringing it up? i would assume pointing it out would make people send more lmao it’s just to guilt trip everyone
Right! Also it’s not even a counter… ok you still did what you did?? They dont deserve death threats, but unfortunately when online you do encounter those things especially as a public figure. It’s no excuse!
@@mr.bingusthecatthat’s exactly where i was confused. telling someone to k**l themselves is obviously horrible, but not technically a death threat. i’m glad someone explained it better than my brain could lol
@@mr.bingusthecat What you're talking about is suicide baiting and it does actually drive some people to do the deed. Usually teenagers with low self esteem or adults with low self esteem. As for death threats? they tend to lose steam quite a bit cause they're usually done over the net to strangers that you know nothing about. It just sounds dumb. For a business sure it's scarier, but I doubt anyone is gonna do anything when the place is already bad enough on it's own. It'd take too much energy and the business is already hurting itself. They don't need any help there.
As someone who used to serve tables, stealing half the cake is WILD. When we had birthday tables like that, sometimes they'd give the server a slice or two or a couple of cupcakes and we would split that shit into like 8 pieces for the whole staff and LOVE it. Highlight of the night kind of stuff. But STEALING HALF A CAKE??? Unheard of.
So they offered a free desert but CHARGED them for a cupcake .. the owner is obviously full of stale bread 😂😂😂
😅😁😂🤣
I’ve had Afternoon Tea at Fortnum & Mason and it was £50pp and the AT was INCREDIBLE. It came with all the tea you could drink, a glass of seriously posh champagne and I had a doggy bag because I couldn’t eat it all. This Afternoon tea is criminal.
that is much more than she paid. that’s $90 canadian but i’ve had a much nicer afternoon tea for $55.
@@ginapollio1764Fortnum & Mason is where the Queen shopped. It’s an extremely luxurious Shop and restaurant. So for £50pp (£20 more than what she paid) this Afternoon tea is absolutely criminal.
@explore_with_em_x Where are you located, now? Is Slough too far away? The Langley Hotel does an amazing afternoon tea, but even better, they have their own black tea with dried fruit that is seriously the best tea I’ve ever had and I say that as someone who has at least 6 different teas in stock at any given moment. I love tea and usually lean towards bergamot teas, but the Langley Tea? Completely on another level, the notes of dried cherry elevated a steady excellent tea beyond what I would have expected.
The cake story is the wildest I heard for awhile. I wonder if not allowing him to cut the cake, was an actual safety hazard, or they just pre-planned to steal it 😅 I was celebrating my birthday so many times in restaurants in Poland and not even once giving us a knife to cut it was an issue.
I live in California in the USA, and my family has never even had a restaurant offer to cut the cake for us! They always leave it up to us and that's the same through out "low and high end" restaurants and chains.
@nessaiplier even if it was a safety hazard, there's no reason they can't cut and serve it right at the table.
I have a feeling this is something they do a lot, and they had that response ready. A lot of people celebrating a birthday in New York City are tourists, and may habitually be heading to a show/shopping/etc. after their meal, therefore leaving leftovers with the staff. MAYBE they say 'you guys can have it' or maybe one person said that once and they made it a habit. I am at the same time SHOOK AND SHOCKED at this behavior and also not surprised at aaaaaaaaaall. Not to drag kitchen staff/service workers, I am in the trenches with them. But I can just hear the 18-28yr olds (im 25 btw lol) like ARGUING and justifying why this is totally okay behavior and they deserve cake and probably "we got excited when we saw the beautiful cake and people usually dont want leftovers, so we cut pieces for staff BEFORE we cut pieces for the party (this is the only way I can IMAGINE they would be serving them slices that thin) so all the staff F A I R L Y got to try some!! and we only got tiny slices too >:(" like i can just see it and hear it, unreasonable people will stay unreasonable and other people will go along with things if it benefits them tbh
@chrissyb6817
It’s also wild because if it is a safety hazard to hand out carving knives, you can cut a cake with a pie server, which is not sharp and not a knife (although knives are handed to customers at restaurants so it seems like a set up to steal the cake).
@@laraantipova389 You're right about the pie servers. Some companies, however, do have policies where they won't let customers cut their own cakes or hand out knives to cut the cake due to safety concerns. I worked at a place that also stored cakes for customers upon request where we'd cut, serve, and give back the cake when the table was ready to leave. To me, it feels like they assumed the customers were done with the cake and then they ate it (something they should never do in the first place) or the server didn't label the cake as belonging to a customer and being off limits for the back of house (also shouldn't happen)
We have to normalize accountability again😭
NYC here… same thing happened to my friends birthday cake. Different restaurant. We kept asking and we said there is NO way we ate that whole cake and insisted there had to be some left over.. and after asking for the millionth time they finally came out with tiniest little box and whatever scraps they could scrape up! Oh and they charge for them to cut the cake that YOU brought. lol
pleaasseeee tell me you sued them or something oh my godddddd
@@toastshine idk if that would be enough for a lawsuit to be worthwhile. Maybe small claims court at the most.
@@annaelizabzth small claims court is still suing though no? like that *is* theft
Spill the name of the restaurant babe, 1 person maybe lucky to read this story and avoid this type of situation
Bread can absolutely go stale in a day, in fact it can go stale in a few hours. You leave bread uncovered in open air on a bench and just a few hours later the outside will be stale.
Yea literally! Especially "fresh" bread
Especially if stored improperly
That's why I eat the whole loaf in a day
As a waitress, this cake stuff is CRAZY! Genuinely insane.
No staff should ever be cutting outside food in the kitchen, regardless of “safety” (???)
It’s literally against the health code to bring in outside food.
Also as a waitress, 90% of people who ask if it’s okay to bring a cake in, cut enough for the people in their party, and then send the rest of the cake back for the staff to eat. (I love my customers.)
My point being, you’ll get some cake. If you don’t, tough luck, you’ll get some fries later I’m SURE😭 like genuinely I am shocked this is happening.
Is that an American thing where the rest of the cake is left for the staff because here in England after the wait staff have sliced the cake and handed it out they always give the remaining cake to to party
@@KaytNicol3 I don’t know if it’s an American thing. But we don’t cut cakes, it’s highly illegal to bring outside food into the kitchen. People are allowed (at the restaurants discretion) to bring in cake but they cut it themselves and plate it.
We don’t ever take the cake unless it is offered/given to us. I’ve found most people don’t want to take home one or two slices of cake, so they’ll just offer it to us. Which we (starving waiters) are very grateful for.
business owners really should not be replying to reviews on tiktok. taking zero accountability, being unprofessional and defensive. The woman didn't like your afternoon tea and explained why clearly. The service was overpriced, incorrectly named, had visibly dry bread and missing items, and was served by poor staff... The restaurant should be taking the constructive criticism and doing better, not playing victim on TikTok. Get a grip.
the fact that i will probably never try afternoon tea but the way this situation has me in a CHOKEHOLD i cant even
Same here. 😂😂😂 The cake sent me over the edge, but man. That bread was so stale I got thirsty looking at it.
Ooooo. You should definitely try it. It’s delicious and fun. 🥰
i used to hunt for deals online and take a friend for a nice afternoon out, you should try it if you like to linger and talk to friends over a slow meal
I served tables for 10 years, I do understand the safety hazard of guests slicing their own cake. But if thats the policy, the waiter should slice the cake AT THE TABLE. Doing it in the BOH is a major red flag.
And against health code in the US I think 🤔
@@kit922 I believe it is against code if the cake is homemade. If it comes from a bakery, it’s fine. The difference being that the bakery cake is made in a kitchen/facility that is subject to the same codes as the restaurant, while the homemade cake is not.
Immediate red flag is the fact the restaurant wouldn’t even let them cut their own cake that they had brought in. Also how the fuck is the management going to claim the cake was just sitting back there when their own employee said that there was no more cake.
If my guy is going to continue to be so nice and naïve and still take his cake to restuarants, I hope he at least insists they cut it in front of him at the table. There's no reason why the cake needs to be cut in the kitchen.
Alternatively, make nicks on the base of the cake to show where the segments are cut, I would have said precut the cake but then it loses it's charm with a candle on top that way.
The cake situation is wild; my brother just turned 7 and I made everything for his party. If the staff had *stolen* half his cake, I would have lost it. We gave a slice to the girl who was helping us set up his party at the venue because…. Duh, she was sweet and helped us and we wanted to give her that (and her tip, obvs) as a thank you. But to STEAL half a cake??? Absolutrly insane
13:07 Sorry but a receipt is not good enough evidence and in no way proves the customer was served that freshly purchased bread. I’ve worked in the food service industry in Canada for almost 11 years and most restaurants and food service establishments usually follow FIFO(first in, first out) I believe it’s more than likely they served the stale bread so the business would still make money on the stale food.
Plus buying bread that day doesn't mean it was freshly baked that day. Lots of bakeries sell day-old goods for a discount. They couldn't serve the bad strawberries but stale bread is easier to pass off.
Bread starts going stale about an hour or 2 after it baked depending on the environment and type of bread. I will assume that they have a hot kitchen which can dry out bread.
Also, that bread was ridiculous for those fillings. It was too much bread, which threw the ratio completely off. I have made tea sandwiches all my life (my mother loves them) both for formal events and just for a personal afternoon tea. I have never made sandwiches with bread that thick. Those sandwiches go back centuries, I have recipe books from the late 18th century and they are very specific on how thin the bread needs to be and how the ratio must be maintained.
I can relate to the second tea you spilled: for my son’s birthday we went to a home style restaurant that also is a bakery. There was a certain cake my son really liked and I thought I’d buy one and then he could bring the rest of the cake home after we had a slice there( should have had cake at home). Anyway, after dinner I asked the waitress if she could cut the cake I purchased, bring everyone a slice and then box the remainder to bring home. Ok, was sliced fairly thin but I figured oh well, more for home. When we got the bill I got charged for the cake again. I pointed it out and showed the receipt and after eyerolling, they took it off the bill. Then I asked for the remaining cake, the waitress looked uncomfortable and said she sliced the whole cake and gave everyone in the restaurant a cake telling them I offered a free slice for my son’s birthday. When I said give everyone a slice, I made a gesture like circling my finger around the table. I never said the other ten people in the restaurant. Well then they said ok, went to the manager. The manager said I would be refunded for the cake and would just be charged for the slices we had eaten,( seriously thinner than the slices they normally serve). I told her that the cake was sliced very thin, so that wasn’t going to work. The waitress said well it was sliced thin because it normally serves 12 and I had get another 6 slices out of it. The manager shot her dagger eyes. The owner was at the bakery counter around the corner from the dining room and heard me getting alittle louder. She wanted to hear what was going on. When everything was explained, she was livid. She told the manager to comp all our meals, and as we were leaving the owner gave my son a new boxed cake because of all the hassle. We found out later that the manager was her sister and the waitress was her niece. Still it was very nice of her to cover everything. This is a well liked restaurant in a small town and we all gave glowing reviews of our meals later that night because everything was great as always.
Wow lol what an experience! I’m glad you left good reviews after the owner compensated you for everything, that’s how it should be done.
Competitor or not this lady had legit reasons to complain, 55 dollars for stale lousy sandwiches with more bread that topping, no proper milk container...for this price customers expects top quality. She should have appologized and learn from her mistake instead of playing victim on tik tok
That cake story, man... That's some blatant grade A bullshit.
The way I would have stood my ass up and WALKED into the kitchen to get my cake and answers!!!💀😂😂
Starting up tiktok videos JUST to discredit a bad review says all I’d need to know about whether or not I’d try them. I don’t always let a review stop me from going somewhere, but I’d absolutely not go somewhere after seeing a response like that.
21:47 yeah no lmao
A cake that someone else baked isn’t privy to the restaurant employees cutting it lmaoooooooo
I wouldn’t have even asked the restaurant. I would have grabbed my steak or butter knife and cut it myself. But, if history shows anything, I would have flat out said, I will be needing the remaining cake to send home with the birthday girl/boy at the beginning of the dinner.
Yeah that guy is simply too nice, he MUST collect a Karen for his own safety
Small Ontario nit, but framing the afternoon tea lady as some malicious competing business owner is so dumb when her business is an HOUR drive away from the Cupcake Cafe (Kitchener-Burlington).
That woman that owns the shop is insane if she think the Queen of Afternoon Tea's competition is The Mall lol
I worked in the pastry section of a pretty popular restaurant and I am 100% positive that the staff ate the rest of the cake.
In my experience, every time a cake was brought in by a customer and the pastry team had to cut it, servers and restaurant staff would come up to us asking us to cut them a piece of cake. Whenever we refused, they would get so angry and tell us we had bad attitudes lol
I’m not exactly sure why they felt they were entitled to other people’s cakes that they paid hundreds of dollars for.
Nah you can’t justify all that stale food. I would have asked for a refund. Nothing worse than it being stale. And then the price? That lady needs to pull up her employees for serving that shite.
Ohhhhh boy… Those slices of cake?! They straight up screwed you over man. Stealing customers cake is crazy. That would never happen here in Ireland. Well I would hope anyways. Never happened to us
Did they just eat the cake IN THE KITCHEN??? That’s such a health hazard! And the more “generous” interpretation is that they took a break in the middle of a busy dinner rush to walk out and eat cake. I feel awful for the guy posting because I see a lot of myself in his forgiving behavior. Poor guy needs to join the club of “recovering people pleasers anonymous.” They do NOT deserve a “sweet treat” if they have to steal the damn thing to get it!
That poor man is going to be walked all over his whole life. It's sad to see
Imagine going to an expensive place to celebrate your friend’s birthday and the staff of said EXPENSIVE place decides to ate half the cake and actively lies to you about it… that’s just insane to me and I would’ve gone full Karen mode at that restaurant and probably even involved the police if they didn’t made up for it right away by making the whole dinner on the house
I've been a server for over 30 years from mom and pop places to chains to full-scale dining rooms and events. i would never even dream of doing such a thing nor have I ever seen it. Oftentimes, we've been given cakes to handle(saftey rule is B.S. on not letting them cut it), and sometimes they offer a slice, and sometimes they dont. We dont just take it. Good grief!
@laniyates5732 I love to bake and once had a manager one out after we’d given slices to the staff to ask for step by step instructions so he could make it at home. When he first came out front we thought there was a problem because he looked so serious. Turns out he was serious, he wanted that recipe! 😂
If it were me, there would be a scene going on in that restaurant, especially if my friend spent hours on a cake and the restaurant cut us a measly nibble
A similar thing happened to my friend who was hosting a wedding in a big restaurant venue. Her husband had to keep running to the liquor store to buy boxes and boxes of Prosecco and other liquor because the staff kept saying it was running out. That is until someone from the family went into the kitchen and found the unused boxes of alcohol 😒 They ended up giving the unused alcohol back so she was liiiiiiiving on Prosecco for a few months, but I can’t help but think that they only gave it back because someone found it in the kitchen. 🤔
What really upsets me, as a Muslim woman, is WANTING to support my sister but she is sooo in the wrong and even if nothing was “stale”…charging $55 per person for THAT is a SCAM. Sis should’ve not responded, taken the feedback and moved on. She’s made herself and her business look unfriendly, unable to take any sort of criticism and is in complete denial about the quality of what she’s serving. If the prices hadn’t been so shockingly high, MAYBE it could’ve been overlooked like you get what you pay for, but sadly that’s not the case. Hope she learns from this.
Especially since Arab and Muslim majority countries are SOOOO hospitable. They know how to plate food
@@zoecoffee9054 america is a disease that spreads when you get here 😂
In Canada, most of us wouldn’t know what “afternoon tea” is but have heard of “high tea”. $55 should get you much better service and food/drink.
I'm Canadian and I have heard of high tea before. I know someone who works in a retirement home and they do high teas for the residents
@@BeforeOurCrime exactly, a lot of us know “high tea” but maybe not “afternoon tea”
23:39 My hubby is a chef, I worked in the hospitality/service industry for YEARS before I became disabled. I try to give so much grace to people who work in that industry. But in this case, I would’ve been the mean friend.
My family took my uncle and mom to a steakhouse for their birthdays and you know what they didn’t do? Steal the two cakes cause wtfff 😭 the waiter was a sweetheart and we gave him two big cake slices. Idk why the staff stole the cake when they could’ve asked for some?? Or maybe the person who the cake belongs to would’ve shared out of kindness but stealing is just gross.
Here is our receipt our bread order, that we order fresh every day, My receipt for 1 loaf, or 1 bagel is longer than that and I'm not a restaurant. 🙄🤯
25:34 thus is guy is way too nice he’s trying everything to be nice to them 🙁🙁 AWH
1st: Even the egg salad sandwich barely moved. That’s scary I wouldn’t even risk the potential food poisoning going on over there 😂❤
2nd: not only is the staff stealing half of a cake that wasn’t theirs but the way the friggin management “admit” to there being camera footage of them unintentionally keeping half of the cake for themselves as if its normal & not criminal?! The customers basically got a bite of the cake while the staff got an actual piece? ICKY service
Yes! Those sandwiches looked stale just from the video and the bread was entirely too thick.
the fact that they ate his birthday cake and then lied, yep the bill wouldn’t of been paid 😂
it was so frustrating to watch her response because she was so unwilling to take any criticism lmao. she ignored half the video and just pulled the victim card😭
business owners who can’t take a bad review shouldn’t own a business end of story
I never thought I could get frustrated by someone being too NICE to the stuff at a restaurant until I saw this cake video 😂
he should’ve asked for the footage, bc we all know that was a LIE
To clarify, “high tea” is like a supper, it’s heartier food. Low tea is what Angelika is showing, and what the place served, the finger sandwiches, scones, and sweets with tea. That’s why the review mentioned “incorrectly labeled as ‘high tea’”.
I've been serving and bartending for over ten years, everything from upscale fine-dining to seedy sports bars, franchises and everything in between. Sometimes guests offer their cake or they'll just leave it because they can't be bothered to take it home, but never have I ever seen or heard of staff taking slices to this degree, much less not leaving the guest a single morsel to take home, that baker and his friends are entirely too nice.
The steakhouse fore real went full on my dog ate my homework with that cake. IN BROAD MANHATTAN LIGHT? The audacity.
That cake situation is ACTUALLY demented. That's literally thief, I would call the police and even dare sue if i had to. The way I rip would the whole restaurant a new one, you would have to hold me back because personally I CAN NOT handle nor tolerate something being taken a way from me, especially if i worked hard for it, and, or was meant to be given to somebody else.
I was at a wedding here in the U.K. which had a buffet. The buffet had been set up out of sight of the top table. After all the guests had taken a plate of food, kitchen staff canoe out and piled plates up for themselves. Only then did the hotel announce that people could go for seconds. Given how much weddings costs if the guests wanted to eat all the food then so be it.
Ok but seriously, do you think that cake dude would be defending the steakhouse if it had happened to anyone else. If someone else had hundreds of dollars worth of birthday cake and effort just stolen and eaten, would he still be sitting there like 'listen, the employees deserved a sweet treat'. The problem with people who refuse to stand up for themselves is that they know full well that the treatment they're getting is unacceptable and it's aggravating for everyone else when they just go along with it anyway. They don't need a mean friend, they just need a friend who doesn't secretly accept that they deserve to be treated like the dirt that they are. It's wild how deep seated depression just gets played off as being 'too nice'.
This right here. I actually had to leave a 2 star review today, and felt so bad my friends had to reassure me for a while because I felt like it was wrong of me to be mad, even though I got sent the wrong item in my order and the shop refused to send me the thing I paid for
@@softhorror8779 anxiety and guilt are a shit thing to deal with but honestly, the best thing you can do is ask yourself: if someone else were in your shoes, would you fault them for being upset. And then take your own advice.
You deserve to be treated with respect just as much as the workers who treated you poorly.
Left in the kitchen my ass. People go crazy for free stuff, they definitely divided it up and took it home.
Babes wake up, the queen has posted !!! ❤
🥲♥️♥️♥️
I AM AWAKE
as a big afternoon tea fan who lives in the US, unfortunately most of our afternoon teas are this expensive. $55 CAD/ $40 USD is honestly cheap, the majority are at least $50 USD in my area. (but of course, they usually come with much better food and service.) I wish there were more places here that would do smaller teas for $20-$25 😢
At the restaurant that I work at some people decide to leave a slice or the rest of their cakes for us to eat rather than taking it away with them, others do take the leftovers. We would absolutely never eat anything without the customers permission! So unprofessional!
As a Canadian, I really really hate how much our restaurants upcharge food. I rarely go out anymore because it literally costs minimum $100 for 2 people. And then to get that poor quality of stuff on top of it... I've made my own afternoon tea for a fraction of that and had better service LOL. I was actually seriously contemplating opening a tea house at one point, had a lot of people telling me to do it because I always go above and beyond to make sure everything is top notch.
Second story:
No! No! No! You don't even taste anything that is being served directly to customers. Not only is it stealing, it's a health violation. Who knows how many times the other employees have done this. And saying the security footage showing the employees forgot the rest of the cake when they clearly told the customers that there wasn't anymore to serve? That's a fat load of s**t, and the manager knows it. That restaurant needs to be shut down and investigated.
the cake one is INSANE. how did anyone let that slide? i would've told my manager about my coworker being a sneaky little thief so fast. stealing a paying customers handmade birthday cake is low asf
I CAN'T BELIEVE THEY STOLE HALF THE CAKE. I went out to a restaurant for my birthday last week and my mom offered our waiter some of our individual cake bites and though he debated it, he respectfully declined. I used to wait tables so I probably wouldn't either. I can't imagine just TAKING it.
Whenever I ordered cake to the table for somebody's birthday, the waiter is cutting the cake right at the table - no going back to the kitchen. I would insist to see the cutting. Anyway the moment they said you can't cut it I would call manager to the table. Or you can say - we don't need to cut it - everybody grab a spoon and dig in :D
I work in fast food and we have had people bring in cake for their kid’s birthday and we would never dream of taking slices if we were asked to cut it. The afternoon tea was terrible and well overpriced for what they got and the stuff definitely looked stale.
At this point, I'm starting to doubt that the cupcakes at the cafe are even made in the cafe! It sounds like they're just a reseller of food stuffs. Which makes the prices REALLY insane.
The guy with the birthday cake was honestly lucky to be able to bring in outside food. Most restaurants won't let you bring in outside food because of quality control. HOWEVER, it was totally wrong of the staff to "forget" about the cake and not return the left overs to the party! What is with the entitlement of people lately?
I hate how many people without integrity have been created. It feels like 6 out of 10 people nowadays are just selfish blights to society. It shows in everything too. From driving, to buying groceries, to even interacting in their home. They are just wildly inconsiderate, yet feel entitled to everything.
Shes actually getting a lot of 5 star reviews that look like theyre from people having not been there because of the victim card
It’s surreal to see this case being covered by you Angelika bc it’s happening in my hometown, the storefront that they’re in the mall is historically notorious for going out of business in a matter of months
The owner, defensive and immature…..An ADULT would have been apologetic, appreciative of the customer input and willing to use the information given to raise the standard of both product and service. She’s just plain unworthy to command customer loyalty.
First, those NY steakhouse servers are probs not under paid. Servers in high-end restaurants can make decent money.
Second, as some who was a server throughout high school and college, and one of the restaurants was a high end seafood restaurants, I cannot believe the gall of these servers eating that cake omg 🤣🤣. I mean, we would wait for someone to return their steak and lobster and we’d descend on it like a pack of locusts, but we’d never have just chowed down without being given permission.
Finally, can that guy be my friend and make my next birthday cake? Why don’t my friends make me cakes like that 😭.
Seriously as someone who was a line cook and a dishwasher we would have never touched the cake unless they said we could like we would get in so much trouble. It was easier for them to say they forgot the cake then to fire everyone who ate a piece of
I went for afternoon tea at a higher end restaurant in my area it was 35£ pp and I was too shy to ask for more tea and think the server picked up on this and so anytime my cup was empty she would come over and ask if I wanted anymore.
Omg I'm a server in a high end restaurant and no one would EVER do this to someone's birthday cake...
Who does this??! I've had guests of mine GIVE me a slice of their cake before and I was grateful for their kindness. This is theft and this poor man should be biggggg mad
The business owner saying they made a mistake but it's fine because the customer can just query it.... erm no. When you are paying that much, it is not for the customer to have to ask for what they paid for lol. That alone shows me how bad of a business owner they are and their poor lack of customer service skills. No accountability whatsoever was shown also.
21:44
as a server thats appalling… I even feel weird eating customers cakes when they offer it to us. 😭
Same, lol. Which was why I was confused as to why he would automatically assume the staff ate the rest of the cake
The tea service looks like it was a re-purposed display fixture for a retail store.
Everytime I been to a restaurant dinner where someone brought a cake for us, the people who have served us are ALWAYS offered a piece if it’s too big for the group. It’s polite, but that’s specifically for the people who served us/participated and never without us offering first. I can’t imagine being a server and expecting even a bite of someone’s cake
For reference:
$55 CAD is…
40.32 USD
59.79 AUD
30.76 GPB
36.71 Euros
416.68 SEK
429.15 NOK
273.77 DKK
Sorry for all the currencies I left out, I just put the ones I thought would help the most!
Overpriced in every currency 😂
@@Mimtoes I mean I don’t disagree with you 👀
Her response made it so much worse for her, 100%
Just came over here after watching Markie’s video on the tea situation, and it’s interesting how different your viewpoint is compared to his. I am leaning more towards your opinion on it though. I have never had any kind of afternoon tea experience before, so I learned a lot today lol
Idk why (and this is across the board) businesses feel the need to get defensive about criticism. Feedback is meant to help in making improvements. Going back and forth about what isn’t possible is just poor acumen skills.
Her comment about mushy strawberries the next morning after being bought… are they being left out?! If so, then that’s their mistake and they should have taken responsibility and offered up something else to substitute it. Especially if the customer is paying you $55 dollars!!
I went for my very first afteroon tea this year, it was a beauty and the beast theme and it only cost £32 per person. We got two drinks plus tea. 6 individual little themed handmade cakes that were like three bites each and covered in handmade chocolate decorations. Second layer had savoury food like salmon pate on crackers, huge sausage rolls and edible flowers on savoury cupcakes. 4 items - 1 for each person. bottom layer was three large sandwiches each and a chicken salad full sized bread roll. THEN - we each had 2 scones - they were huge like size of my palm - one was fruit and once was cheese and they were so warm. we had to share the clotted cream and jam but there was more than enough. When i tell you - we had to take some of this home we were all so full. We got great table service, and they even made extra sandwiches for my neice who in under 2 because all of the sandwiches had rich flavourings and she was only still on normal like ham or cheese. WE DID NOT HAVE TO PAY FOR HER. Look. I am a simple girl, i like my maccies, like my greggs and dont really like going to fancy places - this was a very fancy place, i walked in and felt immediately underdressed ( i wasnt, my complexity...whatever) charging $55 for THAT and then complaining when you get someone giving you a fair review on the poor amount of service and food given - girl - find another business cause hospitality is not it.
4:34 Okay this is so random, but does anyone else experience this on UA-cam where it sounds like the video looped or the person is repeating themselves?? Cause I have so many times and I’m so curious as to what it is that causes it 😅
Pre-cut it, count the slices and the width of the sizes. Take a photo.
A cake that big with slices that thin should have had more than half of it left
I’m insane and carry a food scale with me 💀 The WAY I would’ve weighed out the cake, then weighed out the slices myself.
Commenting for that Cartier✨
I looooooved this unserious drama
I honestly think a lot of people who claim a bad review got them those kind of messages are making it up to take the focus off their shit service and products. Even if they aren't making it up, addressing it in the same breath as a bad review and blaming someone who just shared their opinion on your business is wild and makes me not believe any of your excuses 🤷🏻♀️
I just went to my friends birthday and his gf brought a nice cake and they took the cake back to cut it but then came back out with gloves on and served it to our plates clearly none missing . So strange, disheartening and rude for a place to do this to someone & even more painful to have it be handmade too