I was seriously considering this device until they said “microUSB”. So sad, that’s a deal breaker, not going back to having multiple charging cables. Use USB-C it is 2023 not 2010
I was not able to get my measurements on the Pixel phone. The devices were paired successfully but no data on the phone or website. Bluetooth and location were on also. I am going to return it.
I bought this new monitor, upgrading from the previous version. I haven’t yet been able to use it due to error code 303. I’ve tried it numerous times and asked for help from customer service. I did receive useless information and am now looking to return it.
Hello John-would you mind sharing your support ticket number so that I can escalate it to a Senior Agent? We'd definitely like to figure this out and provide you with a solution. Thanks in advance -Rudy
Crap and very frustrating. Constantly sends you CODES over and over again. If you don’t have high blood pressure you will after trying to figure this piece of garbage out. Setting up to track your blood pressure should not be like getting into a bank vault. I do not want these codes sent to me constantly that I have to copy and paste to the ridiculous app. I don’t want an app that tells me how many steps I should take and all the other nonsense I just want an app that tracks my blood pressure and this piece of garbage does not do that. If you don’t have high blood pressure this system will cause you to have high blood pressure.
This is the first place i saw to change the user AFTER you do the reading, I have spent a long ass time trying to figure this out. I just saw it on the web site that you do it after but it is not obvious at all! Well thank you video!
Hi Gareth-The tube should be positioned against your inner arm, and then it is important to place your arm on a table and keep it level with your heart. We've put together a FAQ too if you want to have another look in pictures: bit.ly/2WMllQY. Many thanks -Rudy
@@withings It's still no clear neither from video no from manual how to position device. First of all what is "tube", second what is "inner arm". On video they put it plastic piece on side of an bicep (side which can no be squashed if you bend your arm) while on second shot it appears to be on inside of arm (side which can be squashed if you bend an arm)
Рік тому+1
Can you please add USB-C? I'd love to buy this but not with micro-USB.
It didn’t work on my iPhone pro 11. It stopped with the next position already connected and pair was ok. There is a big problem a ”bug” for new apple iphones..
Hi Eva-sorry for the inconvenience. Please get in touch with our Support team via within.gs/help, our agents will investigate this for you. Thank you -Rudy
Thanks Darren! Appreciate you letting us know. Yes the LED screen, color-coded feedback, and Wi-Fi are a major upgrade. Super to hear you enjoy it. --Susie
Can't figure out how to have the app installed on two phones for my wife and me. I've created an account for myself, as did she. However, the measurements always go to my phone. There are no instructions to clarify how to share across multiple users other than select on the device and then shows multiple users on one phone. Seems pointless, as she doesn't want to use my phone to track her measurements as all the rest of her health data is on her phone. Please advise.
I love the design, the app, everything, except that the measurements can’t be trusted. I’ve been experimenting with the placement cause only a centimeter or two difference meant 120 and 160 in the measurement. I bought this product cause I need to monitor my BP and need precize results, the measurements of this and my regular BPM are not even close. Family also tested, everyone has way higher results on the Withings. I’m very sad. I really wanted it to work.
Hi Bernadett-thank you for your feedback, and we're sorry to read you're not entirely satisfied with your experience. Have you been able to double-check the results at the doctor's office? If you want our team to investigate a potential default on your device, please get in touch via within.gs/help. Our agents will make sure to have a look at it with you -Rudy
wasnt able to get a single reading on my brand new BPM connect, everytime i tried to take a single reading it gave 301 error and for triple reading 303 error. i went through the support website to find answers, it seems like its a known issue but nothing has been done to address it. disappointing !!
Hi Lord-would you mind getting in touch with our Support Team via within.gs/help? We'd like to investigate your issue and provide you with a solution. Thank you -Rudy
Just bought one today, can't wait for it to arrive so I can replace my old "clunky" BP measurer. Looks awesome and I love the connectivity with Apple and bluetooth, AND being chargeable. I will NOT miss buying batteries. Gav, AU
How has it worked for ya? People are reporting higher number compared to doctors measurements. I've noted the position of this is very crucial. More towards the inner part of the bicep seems to give more accurate numbers. However, the question is if that really gives the true relevant numbers or not. In other words, Not to hack the device for lower numbers.
I'm having error code 401 and then follow your website directions to reset. It went into setup and stopped with a RED X. I emailed and sent a FB message asking for assistance. It's less than a year old and haven't gotten a response in three days???
I have had 2 of these units. After about 6 months I start getting error codes of 201 or 303. Theres no way to fix it and no instructions on fixing it anywhere. It apparently is a flaw in the design and therefore a waste of money. Sorry, it is what it is........
![[EN] Get to know BPM Core](http://i.ytimg.com/vi/GZCIgDgr67g/mqdefault.jpg)
won't connect to my network and my blood pressure is going up as I get frustrated with it.... my iPhone is happily connect to the network
starting to get the dreaded retry 301 and 201 error after 6 months. This is a flaw in the design and no way to fix it.
Recharge via microUSB? Please tell me the newer versions charge via USB-C cable?😫
I was seriously considering this device until they said “microUSB”. So sad, that’s a deal breaker, not going back to having multiple charging cables. Use USB-C it is 2023 not 2010
Same here. Too bad they can’t change it
I was not able to get my measurements on the Pixel phone. The devices were paired successfully but no data on the phone or website. Bluetooth and location were on also. I am going to return it.
I bought this new monitor, upgrading from the previous version. I haven’t yet been able to use it due to error code 303. I’ve tried it numerous times and asked for help from customer service. I did receive useless information and am now looking to return it.
Hello John-would you mind sharing your support ticket number so that I can escalate it to a Senior Agent? We'd definitely like to figure this out and provide you with a solution. Thanks in advance -Rudy
Crap and very frustrating. Constantly sends you CODES over and over again. If you don’t have high blood pressure you will after trying to figure this piece of garbage out. Setting up to track your blood pressure should not be like getting into a bank vault. I do not want these codes sent to me constantly that I have to copy and paste to the ridiculous app. I don’t want an app that tells me how many steps I should take and all the other nonsense I just want an app that tracks my blood pressure and this piece of garbage does not do that. If you don’t have high blood pressure this system will cause you to have high blood pressure.
I read in a review that the max product life is 3 years? Is that true?
This is the first place i saw to change the user AFTER you do the reading, I have spent a long ass time trying to figure this out. I just saw it on the web site that you do it after but it is not obvious at all! Well thank you video!
Same! This is not mentioned in the instruction manual. Thank you for the video!
Yep pretty sure this is the main problem for most people, after figuring this out seems to record the data as expected.
So do we face the cuff like shown in this video? I’m currently placing it towards my inner arm
I bought this, would love clarification. Audio instruction says place tube on the inner arm, video show closer to outer arm. Which is correct?
Hi Gareth-The tube should be positioned against your inner arm, and then it is important to place your arm on a table and keep it level with your heart. We've put together a FAQ too if you want to have another look in pictures: bit.ly/2WMllQY. Many thanks -Rudy
@@withings It's still no clear neither from video no from manual how to position device. First of all what is "tube", second what is "inner arm". On video they put it plastic piece on side of an bicep (side which can no be squashed if you bend your arm) while on second shot it appears to be on inside of arm (side which can be squashed if you bend an arm)
Can you please add USB-C? I'd love to buy this but not with micro-USB.
Yet another beautiful but horribly inaccurate product from Withings. Typically 20-15 high on symbolic and 10-points high on dystolic
It doesn’t show the results anymore on the app anymore unless you have withings plus.
Useless bloody thing , might as well just guess the figures , my doctor said but it in the bin.
It didn’t work on my iPhone pro 11. It stopped with the next position already connected and pair was ok. There is a big problem a ”bug” for new apple iphones..
Hi Eva-sorry for the inconvenience. Please get in touch with our Support team via within.gs/help, our agents will investigate this for you. Thank you -Rudy
Any new model coming to CES 2020?
just received it - so well designed - it leap frogs previous models (i.e. BPM) - thanks!
Thanks Darren! Appreciate you letting us know. Yes the LED screen, color-coded feedback, and Wi-Fi are a major upgrade. Super to hear you enjoy it. --Susie
@Darren Upton I'm studying top remedy for high blood pressure and found a great website at Wilfs Calmer Plan (google it if you're interested)
Can't figure out how to have the app installed on two phones for my wife and me. I've created an account for myself, as did she. However, the measurements always go to my phone. There are no instructions to clarify how to share across multiple users other than select on the device and then shows multiple users on one phone. Seems pointless, as she doesn't want to use my phone to track her measurements as all the rest of her health data is on her phone. Please advise.
I love the design, the app, everything, except that the measurements can’t be trusted. I’ve been experimenting with the placement cause only a centimeter or two difference meant 120 and 160 in the measurement. I bought this product cause I need to monitor my BP and need precize results, the measurements of this and my regular BPM are not even close. Family also tested, everyone has way higher results on the Withings. I’m very sad. I really wanted it to work.
Hi Bernadett-thank you for your feedback, and we're sorry to read you're not entirely satisfied with your experience. Have you been able to double-check the results at the doctor's office? If you want our team to investigate a potential default on your device, please get in touch via within.gs/help. Our agents will make sure to have a look at it with you -Rudy
Withings Thank you for your answer, I double checked, same problem. I sent it back.
Totally useless, nearly £100 wasted. It’s so inaccurate my doctor said to put it in the bin.
I'm having the same problem. 30 points different between this unit and a regular stethoscope reading.
wasnt able to get a single reading on my brand new BPM connect, everytime i tried to take a single reading it gave 301 error and for triple reading 303 error. i went through the support website to find answers, it seems like its a known issue but nothing has been done to address it. disappointing !!
Hi Lord-would you mind getting in touch with our Support Team via within.gs/help? We'd like to investigate your issue and provide you with a solution. Thank you -Rudy
All I see is a pink stripe and the word INFO. Never connects with my bluetooth
Just bought one today, can't wait for it to arrive so I can replace my old "clunky" BP measurer. Looks awesome and I love the connectivity with Apple and bluetooth, AND being chargeable. I will NOT miss buying batteries.
Gav, AU
How has it worked for ya? People are reporting higher number compared to doctors measurements. I've noted the position of this is very crucial. More towards the inner part of the bicep seems to give more accurate numbers. However, the question is if that really gives the true relevant numbers or not. In other words, Not to hack the device for lower numbers.
It looks great but it's horribly inaccurate. Typically reports 20-15 too high on symbolic and 10-points high on dystolic
They never show exactly how to thread the damn cuff, it is like 2 frames. We are not all super able bodied monkeys you know.
Hi my grandma don’t have Wi-Fi she uses phone data
Is that fine or Wi-Fi must have ?
I'm having error code 401 and then follow your website directions to reset. It went into setup and stopped with a RED X. I emailed and sent a FB message asking for assistance. It's less than a year old and haven't gotten a response in three days???
I have had 2 of these units. After about 6 months I start getting error codes of 201 or 303. Theres no way to fix it and no instructions on fixing it anywhere. It apparently is a flaw in the design and therefore a waste of money. Sorry, it is what it is........
Just got this thing and the measurements is completely off compared to omron. Any one else have these issues
great quality product...something that is rare nowadays
Mine only works in th 3x mode, frustrating as hell. Amazon won’t let me r eturn it!
It's forcing me to look for wifi even though I have Bluetooth on my phone. Shouldn't it use Bluetooth . How can I configure?
I can’t get it to connect to my network either but everything else connects to it.
Why do I have to keep reconnecting blue tooth
Mine won’t even send the info to my phone. It did it once
Do you have to connect to the iPhone in order for the device to work? I just received my BPM and it will not turn on. 9/26/20
Yes you need have a cell phone and the Healthmate app for it to set up.
Where is Guitarherostyles
Does this product need calibrating every few years, what's the process -send in or is it done digitally through updates of the firmware?
Hi there-thanks for your question. Firmware updates ✔️ -Rudy
Good presentation
I bought this new monitor, it's very good.
How do I know it needs to be charged other than the device just not working?
Hi there-you've got a battery level information (in %) provided directly into the Health Mate app 🙂 -Rudy
@@withings Thank you. I see it.
Can I monitor my BP on my right arm with that? Will it give accurate results or it doesn't matter?
Yes, the arm makes no difference. I believe they chose the left arm in the video assuming you are right handed, for ease of use.