Yeah, sounds like a 'Not fit for purpose' lawsuit. Because the entire point of the cover is to sacrifice itself to protect the battery (within reason). So if it doesn't even survive a scratch, and consequently writes off the entire car, it's a design fault for which the manufacturer should be responsible.
Tell me again how, "green" EV's are when a couple of scratches on the bottom of a, "protective?" cover, render a 1 year old car scrap! What a complete piece of garbage. After seeing this and this dealer run scam, there is no way I would ever buy any car from this company.
This is a point that doesn’t seem to get discussed… internal combustion engines and hybrids are so efficient it doesn’t make sense to force car companies to make electric cars. I used to see cars belching smoke and exhaust, but cars built in the last 20 years are very efficient and clean running.
As someone who has been in the automotive repair field for 40 plus years. Also having owned 2 electric vehicles, my first question would be "what the hell good does a battery protection plate do for me if it fails with a slight amount of damage?" My first statement would be.. "Take the freaking cover off and inspect it."
because you and I both know that no one will be willing to dismantle something that is considered a part of structural integrity for free without being paid to just "have a look"
It's the manufacturer best interest to not remove that cover and simply claim that it will catch fire and explode. That way, a write-off will simply open the path for a new sale. I would certainly go further to put an expiration date on every ev battery, let's say 4 years, hardcode the entire battery to only accept a genuine one, and double the price on replacements. Can you imagine the profits?
@@pedrodaniellopesferreira2916 I certainly wouldn't put it past them, we are living in a capitalistic society after all. But more important of all, no one is willing to take the risk of "what-ifs" scenarios with liability being the main culprit. Even at the slightest hint of minor potential damage, its a risk. And as for why it costs so much, well...profit. Hyundai is famous for this. Sell you a car for lower price, sometimes losing money, and in return someone somewhere down the line of ownership, somebody has to pay up.
Shared this story with a friend who's parents own one. They immediately sold it. The repairs for these electric cars are a cost most people do not factor into their decision when buying these things.
the bad publicity for Hyundai / KIA is going to cost them far more than $60k CAD. Thank you for this story, I was seriously considering buying an EV in 2024, this slapped me back to reality. One thing to also mention, ICBC cost for EV are on average 30% higher than gasoline equivalent due to expensive EV parts and difficulty sourcing. So if you don’t drive much, insurance could take away most of your gas savings anyways
Sorry, but I can't believe that a 30% higher insurance rate defeats the gas savings (~$2,200/year @ 15km/year) with BC having the highest gas prices in North America and among the lowest electricity rates. Maybe if your annual mileage is much lower than the average driver or if you have very high insurance due to many accidents/driving infractions.
@@kenchow8213 ok maybe not defeat the purpose, but it certainly reduces the saving. and for those with higher insurance cost, 30% is not a small number. My point is, they get you either way, there's not much saving to be had, now with this risk of void warranty is just ridiculous. I edited my original post and reword it better.
Penny wise, pound foolish to use an old expression. After numerous dealings with Hyundai Canada years ago, I have vowed to never buy a Hyundai, and now Kia product, even though they do have some very good products. But so do many other manufacturers. But lately, Hyundai is having numerous, huge problems, and it all comes down to trying to maximize profits by cutting corners.
Now is definitely NOT the time to be buying a car. Average car cost $47K?! That's insane! Check your ego at the door - you need a vehicle to get back and forth to work, not to impress anyone. An auto finance rate of 7%+ is an insult to anyone with excellent credit. No thanks. Those new cars can sit on the lot and rot away for all I care.
The best course of action is to ask a consultant or investing coach for guidance or assistance on purchasing a car. Speaking with a consultant helped me acquire my car effortlessly using the best plan available without affecting my portfolio.
Probably can't say much, Samuel Peter Descovich is the advisor that oversees my portfolio. he's an extremely intelligent person, very thoughtful, cautious, and has an outstanding credentials, it's easy to find him on the web.
I've always been leery of buying a KIA or Hyundai. Now there's absolutely NO WAY I'll ever buy one! Horrible way to treat a customer & the insurance company is no better either...... pathetic!!!
@@henryhonda8408 When getting rid of my Charger years ago i was looking at Hyundai but then came my research into them and seen that some of their models have had the same engine issues for over a decade, glad i went with Toyota
Yep, we're forced to be insured, whatever it costs, and it's 100% up to them to deside how much to squeeze us, and you barely have any say... slavery! One can be a fair/good driver but they tell you your neighboorhood is too risky, etc. bullshit :(
I WAS planning to buy a Hyundai IONIQ 6, and my wife and I were at the dealership checking them out... BUT this story has made me stop and think about the future and I've decided to not proceed. Thanks for the eye opening story, and as a fellow Canadian, I'm happy to have found your channel.
$60k for a replacement pack is INSANE! 😵 But equally insane is that the dealership in question never actually inspected the battery before condemning the car. They literally saw scratches on the protection cover, ASSUMED that meant the battery was damaged, then backed the customer into a corner by voiding their warranty. This dealership needs to be investigated ASAP, everything about the way they handled this STINKS. Even without the crazy costs involved that is NOT how it should be done. Kyle did absolutely nothing wrong and is now going to be thousands of dollars out of pocket for years now because of this! That is wrong.
I used to work at a hyundai dealer, this is pretty on par with them. They offer these great warranties but have the ability to void them easily or will tell you it's voided because the dealer doesn't want to have to do free work. it's pretty universal with dealers/mechanics on this topic, they want to avoid fixing warranty protected items as much as possible
They didn't do any research on this. It was a TYPO on the invoice. It shows LIST $6,649.98. NET $6,649.98. AMOUNT $56,649.98. WORST VIDEO IN THE HISTORY OF UA-cam
There's no way for a dealer to "check it", because an impacted battery likely shows no signs of damage UNTIL it explodes. The manuals for battery electric power tools says "do not use a battery that has been dropped". Running over something in the road that hits your car's underbody is common, so really this reflects a flaw in battery vehicles themselves. Would minor car accidents be considered "battery impacts" too?
We can't mandate EV's until issues like this are resolved and the public can be reassured that they won't be screwed over by insane battery replacement fees for minor incidents like this. There's alot that needs to happen before I am personally comfortable buying an EV for myself.
If the gov wants to remove all gasoline cars soon we will only have a bunch of paper weights because no one can afford the batteries. What a waste of resources.
Yes, keep up the great work! Hopefully, one of you two will read this comment and let Kyle know that I have a near-mint '90 Volvo that I would let him have for a fraction of the cost of his Hyundai's battery. The car gets about 35mpg on the highway, is low maintenance, very reliable and parts are readily available and cheap! The best thing about the car is you can do any required repairs yourself (Remember those days?) and the warranty ran out decades ago, so you'll never have to deal with a dealership or mechanics. This could be the best option for him and help to get him off the EV/stealership hamster wheel! 😉
based on this logic, EVs aren't just for people who can afford a $60k car, but people who are rich and can cover an extra $50k of bs insurance fees, etc. as if it's nothing at all.
yup basically, unfortunately Kyle looks "baby young to the world" and therefore appears to have made the classic mistake of LIVING/BUYING ABOVE HIS MEANS. he isn't the first and he won't be the last. unbeknownst he ran out and bought a "luxury car" that he cannot afford the maintenance on, which is no different than how many people ran out the last 50 years to buy a Gas Mercedes, or a Gas BMW's only to be shocked to discover they simply CANNOT AFFORD the total costs of ownership (ie, Payment, Gas, Insurance, Maintenance, etc.)
Terrible take@@phillyphil1513 . Kyle IS NOT LIVING ABOVE HIS MEANS. None of this was (ie, Payment, Gas, Insurance, Maintenance). He got caught in a bad situation because the dealership didn't know how to properly handle a scratch on a battery cover. Some tech at the dealership was covering his ass because he didn't want to risk liability if there possibly was something wrong with the battery. And the replacement price is insanely high for some reason not explained in the video. The battery is maybe 1/3-1/2 of a total EV car price, so maybe $20-30,000 tops. To have a battery replacement that high is hard to explain, maybe Kia didn't made any because they didn't expect anyone to need one for 5 years. This is all the dealership's and Kia's mistakes, not Kyle. They only thing he did wrong was to trust the dealership.
By the time youre done paying off your car in 5 years, you now need a new $50k battery. No thanks, ill stick to my $4000 gas powered Toyota. 12+ years and much longer longevity than an EV. EVs are wealth detroyers. A scam really.
While dealership/manufacturer BS could happen with any car a story like this could only happen to a BEV. With an ICE/HEV if the worst happened and you needed an engine replacement on a new vehicle it would be 20-25% of the cost of the car, not 110% like it was here. Even with a PHEV, which is the next to worst case scenario, the cost of a battery replacement would be less than 1/3 the car's value. Only with a BEV is there a single part that is so costly. It being a BEV is literally foundational to the story.
@@alanbland1976the cover meant to protect the battery. But when it got hit a bit, the the warranty is gone? 😂😂😂 no ev for me. My country has many pot holes. They will cancel my warranty day one
EV and hybrids have a much much higher cost. I see this all the time when it comes to certain replacement parts they're extremely expensive over the conventional cars because conventional cars are made in a higher quantity or don't have that type of part on it for instance people always talk about the DC to DC converter the high voltage AC parts since most of the electric cars run a high voltage AC system instead of a regular 12-volt system.
Dealing with the dealerships is bad enough for small issues, my father had to fight a year for a replacement engine under factory warranty for oil consumption, but raise the stakes to the cost of a new EV battery and these stories are heartbreaking and disastrous. I was an avid EV supporter until recent years; I'm now very convinced the auto industry is screwing this up! Thank you for covering Kyle's story.
auto industry is partially blamed but not all. If anything, it is those who make these absurd deadline/requirements. R&Ds take time/money and so do manufacturing processes and mining. Setting up deadlines without understanding the transitional period is asking for trouble. Unfortunately, it will be us consumers that getting screwed over.
I would imagine the protection cover is basically like the bumper, it takes the impact instead of the more expensive parts. So some scratches on the cover should be no problem.
It isn't thick enough for that (and there wouldn't be the space for a competitive market vehicle to have). It would be like a sheet of metal and a sheet of plastic, so it can protect from punctures and abrasion, but it wouldn't protect from impacts. That being said I agree that it's a dumb or unfortunate situation, _especially_ that they don't verify that the battery was indeed damaged
@@leafnutz2341 I'd imagine a hit like that would be pretty visible on other parts of the car as well. To shift the bolts *at all* would mean it was a massive hit, and would leave more than a "scuff mark from a branch" scratch. I've left a bigger gash than that in my 30 year old shitbox driving over a curb, and I don't need to tell you that it didn't total it :)
It's not just the cost to this consumer, it's the nature of insurance that we all will be paying for each of these vehicles that can't be repaired after a minor impact. There is also the long term costs of these vehicles as used vehicles.
Because EV is actually not zero emission or carbon neutral car. Tons of emission during battery production. They need money to cover that up and pay child labour to dig cobalt
the problem is normies with a 60k salary job which is significantly higher than the us average individual annual salary. think they can afford a $50,000 electric vehicle. when in reality they can't afford a $50,000 gas powered vehicle which has significantly less expensive additional costs such as insurance, repairs & replacements
I was in the market for a new car and was considering the Ioniq 5. Well not anymore after seeing this video. Thank you guys for shining a light on this issue.
common practice for all cars and motorcycles as well. If theres a certain amount of damage or a certain type of damage the vehicle is written off for safety concerns.
But what is that threshold? They never looked at the component of concern. I understand the cover had a scratch, but that is illogical and procedures need to be reconsidered from the ground up.
I think it has to do with the nature of battery impacts, and how there is really nothing to physically check. The user manual for battery electric power tools says "do not use a battery that has been dropped". Impacts are bad for batteries, and cars are prone to impacts.
They aren't allowed to tamper with or go opening up the battery to make such an assessment because it is too dangerous to go opening those things up. It is an inherent design flaw of EV, one of many major flaws of that failed vehicle platform. EV busses are a mess, everything EV is a mess.
That scratch on a plastic “protection” panel voids the warranty? Crazy! Thank you for sharing this story. We will be looking into warranties when it comes to EV’s and most likely avoid Hyundai
@@vanfja So the body, suspension, wheels, motors, seats, dashboard etc costs next to nothing? $25000 for the battery might be a reasonable cost, less with an insurers discount.
@@vanfja But if the quote for the replacement is the true cost of an OEM part direct from Hyundai, that must mean Hyundai is making a net LOSS on each Ioniq5 sold... Do you believe that is really the case? Or some fiddling going on here? Because those numbers just don't stack up.
@@soundseeker63The math checks out. Jim Farley was just on CNBC citing an average loss per EV sale of 25-30 thousand. Most “legacy” manufacturers breaking into the EV space are selling at a loss to comply with green mandates and/or get their products into the hands of consumers. Not to mention when your primary competitor is a Silicon Valley tech company that flippantly drops prices because they’re not actually making profit from vehicle sales, that kind of puts you between a rock and a hard place.
First, they should have removed the cover and checked for actual battery impact. If there was any "sizable" impact then there would be visual cues. Second, these battery covers need to be well designed and built. It should not be this easy for minor road debris to defeat the protective cover, assuming that even happened in this case.
Well what would be the point of that? To reduce profits? We want to sell you another car, so making them easily break is the best thing to do, The best part is we can blame it on you for not driving carefully enough.
I would really like to see a follow up video where you ask other manufacturers about their processes, what voids warranties, and battery replacement costs.
Reminds me in the old time when you would by a battery powered drill for 100$ including the battery but if you decide to buy the battery alone, it cost 100$ 😅
They lose money on the tool so you buy batteries. Fun fact though, all 18v and 20V lithium or nicad power tools will work with a any other power tool battery. You just need an adapter or connect red to red and black to black manually. It's all a scam. I mod tools and repair lithium battery packs. If one single 4$ cell in a battery pack fails the entire thing gets skunked. If the pack runs too low cuz you haven't used it, the charger won't charge it and to most people it's trash.
@@MA_KA_PA_TIE The difference though, is that Hyundai doesn't pay anywhere near 60k for the battery in production. The Absolut worst case is 8400 USD, if it's a structural part of the car maybe 9000-10000 USD.
As an EV technician, I can tell you the impact damage is not warrantable. If it’s not a fault on how the vehicle was designed from factory, then it’s something that needs to be covered by insurance.
I’m not sure anyone other than wealthy should buy an EV, at best I think lease for short period of time and turn it back to lease company and let them absorb future battery replacements
So many red flags in this story! Poor Kyle. Thank you for sharing. Hyundai really, really dropped the ball on this one. And their letter saying that every battery case is different? WTF! The battery costs what it costs, why would it be $50K to Kyle and a different price to someone else? The fact that they were recommending replacement even though they couldn't verify any damage to the battery is insane. Of course telling Kyle the car might explode any time was very concerning. I just can't believe that such a small incident would damage the battery causing it to need to be totally replaced; that they couldn't tell if it actually even was damaged, and that the cost could be either that high or variable depending on nebulous "factors."
Seriously....what's the point of a battery shield to take the scratches and dings then if that's all it takes to force a battery replacement lest the car "explodes?" Especially in Canada where potholes sometimes reach to the centre of the Earth and there's dust and debris and ice that hit the car's underside regularly......aren't these cars tested in these situations before being sold? As a relatively new Kia Soul EV driver (only had it less than a year), this has me extremely worried.
what the mean battery case is different is, IONIQ 5 have more than 1 range which mean different capacity, another mean is, in that battery pack, have many pack groups in it, if im not mistaken have 32 pack inside, so the manufacture can change pack by pack if there is bad cell in it, worst scenarion is change entire battery. Idk why hyundai decided change entire cell..
One other point is that the dealership clearly overreacted telling him the battery was gonna blow up or catch fire. It was most likely totally fine. So now an insurance companies taking a $50,000 loss, the owner is taking a hit on his insurance, all because a bunch of standard Hyundai mechanics likely didn’t know what they were looking at.
Is "most likely totally fine" good enough to protect the manufacturer from future lawsuits, if the damaged battery causes a fire that kills multiple people?
@@billkallas1762 “a battery fire that kills multiple people”- No, that’s not what battery fires do. If on the off chance that happens you simply get out of the car, it is not an explosion like a gas car. When people die in a battery fire it is because they are in an accident that traps them in the vehicle while it burns. This is not the case here. The dealer didn’t even remove the cover to inspect the battery. Further, battery fires are most commonly caused when a battery cell is punctured and shorted. That is clearly not the case here. This was an overreaction, and someone will by a salvaged ionic 5 that is perfectly fine.
If you are in a collision and unconscious or perhaps trapped how are you extracting yourself from the car? There may not be other people available to rescue you.
@@gordonmccracken1209 We are not talking about being in a collision, we’re talking about the battery spontaneously combusting because it has a dent on its outer cover. if we did want to talk about a collision, then I would ask How is that any different than a gas car, or an EV with no previous damage. We are talking about the increased risk potential of this particular ionic spontaneously combusting because it has a dent on the battery protection cover. The circumstance that you described would be a risk in every car on the road and not particular to the situation we’re talking about here.
The key takeaway is, if you have a major problem with your EV battery, contact a news organization or other media outlet so that they make a big fuss with the EV maker's PR. Otherwise, you are going to meet financial ruin.
Huge problem with EVs. As regulations continue with EVs there will be continued massive battery costs. In the UK damaged EVs must be quarantined 15 meters from other cars in repair shops or parking garages due to the risk of battery fires under government guidelines. Any impact to an EV battery is potential for fire or explosion as there is a strong percentage of hydrogen gas while lithium batteries are venting.
It's not like crying to the media will magically make batteries more economical. This is a battery issue that all EVs will suffer from. Simply, batteries are super expensive. Don't break them.
Thanks for bringing this to the publics attention. I was considering a Hyundai BEV but not any more. What I take away from this, is never tell anyone that you might have run over something, and if the car burns up, well there won't be any evidence left, so sue the automaker.
@@mountainhobocombustion vehicles spontaneously burst into flames all the time. Edit look up where major manufacturers issue recalls for spontaneous fires.
@@EatDrinkBeMerry We were talking about a specific situation here. Please save your talking points for a better occasion and try to read with comprehension.
Exactly the same issue with my Ioniq 5! The discrepancy between the self diagnostics and the dealer claim that driving the car is dangerous, leads me to believe that either the self diagnostics are inadequate, or that the dealer protocol is faulty. I do thank you for your research as this has helped me enormously to understand the complexities of the issues that I have been experiencing over the past two weeks.
@@Tresla The most expensive component of an EV is the battery cell pack. It’s also the most fragile. When it experiences external shock or damage there is no way to ensure the integrity of the cells inside. Which could cause the car to catch fire and explode. Many insurance companies will just total the car out and give you a new one. This is a known thing and is why insurance is EVs is way more expensive and some companies will refuse to insure you.
You'll be saving yourself a ton of money if you do that. I just had my '02 Chrysler repaired and it also saved me tons of money on a new / used replacement car.
Fantastic reporting. You have been more than fair with both sides of the issue. My takeaway is that it is just too soon for working people to get involved in full battery EVs as the car is worthless if anything is to happen to it and who the heck will buy it used is a battery needs to be replaced in 8 to 10 years? Government is pushing something that is not well thought out! Toyota seems to have the better solution with hybrids so if the battery konks out the gas engine will save the day! Yes the technology is not ready yet so do not be the beta tester.
Hybrids add a lot of complexity and additional parts over a simple ICE powertrain. Those extra parts are very expensive to replace. Even with the venerable Prius, it's not uncommon for the battery and generator to need replacement in addition to things that go wrong with the ICE engine such as a blown head gasket. Thousands of dollars in extra repairs that basically end up negating the fuel savings.
@@palebeachbumI’ve never heard of the generator going bad on the Prius. Batteries last 10+ years. Head gasket issues on the older ones are a real problem thoufh
I don’t believe EVs and hybrids are worth it unless you drive tons of miles a year. If you don’t, you’ll never get that extra money you pay, back. New combustion engines are pretty fuel efficient.
@@jwhite4car companies have been fighting in numerous countries to reduce people’s abilities to repair cars. It’s far more profitable for them to have you need to keep buying new cars. I’ve seen some countries reducing the ability to buy second hand parts for specific types of damaged cars meaning they need to be scrapped. So much for car companies going environmentally friendly.
My insurance for my BEV car in BC is about the same as any similar ICE car. The battery replacement costs are a scam. I think the dealership model is threatened by EVs since the maintenance costs are so much lower. When Hyundai have to replace a battery, the cost is much cheaper. It only cost $11000 USD for Kona battery recall replacement and that included labour.
This is getting to be a familiar theme across the world. A £120k Porsche Taycan 2 years old - battery damaged replacement quote £40+k. Trade in value after 2 years £38k. Result write off and everyone’s insurance premiums go up even more. These EVs are an absolute menace.
Thank you for bringing this up!! I had reserved the EV9 from Kia a few months back with a $1000 deposit. But, I wanted a 3 row immediately, so I bought a 2015 Sante fe used car for the time being. Now, I am happy with this one and was thinking about if I need to spend another 75k on an EV. This video just cleared my mind - Not worth it. I just called Kia to cancel me reservation.
This is why you have insurance, but I wouldn't buy an ev but Tesla. They are 10 years + ahead of everyone else. I'm saving $10g every 100,000 km on fuel with my 7 seater model y Long range vs my old mini van (went from $600/month for gas to $150/month for electricity). Battery replacement for Tesla model y Long range is $15g and warranty is 190,000 km. Even if it goes bad at end of warranty I'm still ahead. After 300,000 km Tesla average fleet degradation is 12%. There is a tone of misinformation out there plus these wired sensational stories get pushed to the top of media. Most people today just confirm their bias with the information they consume vs actually seeking out the truth.
Resale values as well. A 10 year old EV is going to be worth next to nothing if they know the battery is about to die (and it that point, the range has already been greatly reduced due to the age of the battery). Evs will be like E85 10 years from now. It will be popular for about 5 years, then a better technology (probably hydrogen fuel cells) will take over.
@@patty109109what? Insurance prices are 100% related to the claims made by the people who live in your area. If you live in an area with a lot of EV’s that are costing insurance companies a lot of money it’s going to make your premiums go up. Imbecile.
The problem we have here, and for all electric vehicles is that the manufacturers are applying their usual 1000%+ markup for spare parts, to the batteries. It is patently obvious that the replacement batteries do not cost more than the car brand new. There is a disconnect than can be easily addressed by the bean counters at the manufacturers whereby they only make 100-200% markup on cost replacement batteries and keep the customers happy - surely cheaper to retain a customer than the literal billions of dollars they spend on marketing to attract the customer in the first place. It never ceases to amaze me, the ability and efficiency of the motor vehicle industry to turn a happy customer who will advocate for you and be a repeat customer, into a disgruntled one that won't!
Pushing EVs is basically rent seeking behavior because of their relative simplicity and cheapness to produce while producing no to negative additional value for the consumer. It's become obvious the manufacturers want it due to their obvious enthusiasm to embrace the change. If they are it's because it's good for THEM in some way, not necessarily the customer.
No, it's not that simple--it depends on the contract the manufacturer has with the battery supplier. Often parts suppliers make very little margin on their sale to the car maker for the original part, because they intend to make a LOT of money on sales of spare parts down the road. Also, many EVs are government subsidized (I wonder why) which helps to lower the initial price, but those subsidies do not apply to spare parts. That is at least part of what is going on here. EVs are NOT a good deal in the long run.
@@RK-db4oqBS the battery is not worth the cost of the whole car . And the parts manufacturers wouldnt be selling battery direct to customer it's being supplied by Hyundai so it's the same value as what they pay for it in the first place . Using your logic Hyundai should be giving the cars away for free minus the battery.
Mad props for helping out a fellow Canadian. It is absolutely ridiculous that this happened to him. Thank you for helping him out and hopefully he gets some justice out of the situation. No ones insurance should have to suffer over something like this?
@@ChrisParaynoyou’re missing the point. His insurance premium will go up now. The insurance company sees it as his fault for totalling the car and will be paid much increased rates in the years to come.
Also it could be the possibility that either he got bored from the car and he wanted to get off the payments, or if he paid it in once he wanted his money back and he will just get a cheaper car to insure to match with his now affected accident record. You never know how clever these young kids are.
We purchased a CRV Hybrid Sport Touring and when we heard how much it costs to insure it I asked why. She said it's expensive to repair a hybrid because of the battery. Now all this has me thinking I should dump the CRV and just go 100% ICE to lower our insurance costs and also to prevent something like this from happening. Sad. Thank you for this very valuable information.
I considered the IONIQ 5 previously, but the dealer experience really put me off. And now with this, it is enough for me to completely avoid Hyundai and Kia for good. How does a battery cover fail to protect the battery and void the warranty AND cost 60k for a replacement? The jokes write themselves.
If you’re set on buying an experimental car buy the longest ones that have been under production. Stick with a Tesla, these other car brands are still trying to properly reverse engineer Teslas tech/processes and it shows. Don’t be an experiment, buy hybrid if you really want to be environmentally friendly( I would stick with Toyota for that)
@@SisyphusJP yeah you are spot on, I ended up getting a RAV4 Prime - does everything I need it to and has enough charge for most day to day activities.
Dealerships have wasted my time for over 20 years, no lie , every time I go in there, they try to slap a very pathetic traded-in car, a 'repaired' used car, or something totally garbage. Monies are NEVER agreed upon, when you tell them their credit is good. So, they say they want to check credit, well now they lowered your credit score by alot. Now they don't give you any deal. If you go and negotiate the price before buying, they have a hard time and are usually very mean. Another dealer told me to come test drive GR8 BLUE Toyota, I get there,( wasted gas mileage going all the way there) and turns out the car isnt there (Toyota Dealer) . They instead waste so much time, looking for idiot manager. Idiot manager shows up, no car. I get into a heated argument as to why this is.. I really wanted to invest in a Toyota GR8. I left the Dealership.
Manufacturers to Dealers: For every battery warranty you cancel you'll receive a kickback. Dealers to Mechanics: Find any scratches on the polypropylene protective battery cover.
This is similar to many gas powered vehicles, where a seemingly small accident results in totaling the car. Since dealerships make more money doing service than sales, they generally dislike EVs and will create a stink that should result in slowing EV sales. This looks like fraud, combined with EV FUD (fear, uncertainty, doubt). Hyundai should have known better, and they should have swapped the battery out at their cost (about $12K).
I replaced my nissan leaf battery for $6K. It was from another Leaf, but had full capacity at 12/12 bars (still does over 2 years later). However, there were stories in the news similar to the one here with Nissan as well.. asking outrageous prices for battery replacement, IF you can even get them. Manufacturers don't want customers to replace EV batteries... they want you to buy another EV. This attitude needs correction.
@@roosterbooster6238 I agree. In my case $6K was cheap for a relatively new battery. Availability of of good used Leaf batteries is very scarce. I'm sure there are many used leafs scrapped due to the inability to find a replacement battery. Nissan put zero efforts in providing any options, and third party suppliers are as rare as hens teeth.
This just shows it's a disposable world. EVs were made to fail and that is sad. Batteries can be fixed but, the infrastructure is not ready for this type of work. Changing out Cells in battery that have failed, could could cost a few grand, not $25K+.....
@@TheCoolDave Since it is relatively new, there aren't many businesses that repair EV batteries (in Canada especially). There should be some sort of regulation that forces manufacturers to put authentic efforts into reducing land fill.
Doesn't matter if the replacement battery costs 6K or 60K. Issues like this should never void warranty and should be repaired by the dealership or a local brand service.
This didn't just randomly happen though he hit something So using this logic, if you hit something and damage your suspension, frame, body, etc it should be covered under warranty?? That is madness Clearly his fault it is just a dirty secret that gets ignored when owning ev. Often repair costs can be absurd and seemingly normal damage can lead to danger of fire and mandatory need to replace battery
Exactly. If a carmaker says the battery IS damaged, I get it, it's an explosion risk & it's hazardous waste - but how can they go all "Pandora's Box" on it? Shouldn't there be sensors for the battery cells that can determine the health of the cells? Tesla (not a fan of Elon here) have sensors that tell the battery when it's too cold or too warm, the least a car maker can do is configure software that allows them to determine each cell's viability. If I'm paying $60k for a battery, it'd better read me a bedtime story & tuck me in.
If you drop a 60" TV, and the LCD cracks, do you go through warranty to fix/replace that? Of course not. That was not the fault of the manufacturer. Ignoring the ridiculous 60K cost for this, this incident has NOTHING to do with warranty. Warranty is used when the manufacturer created a DEFECTIVE part. Crashing a car does not make a part defective. It was broken by an impact.
@@numbr17 That's true, warranty doesn't cover accidental damage, that's what insurance is for. One might consider the battery shield to be defective if it can't prevent road debris from compromising the inner battery compartment, though. There are limits of course, bulletproof might sound over the top, but given the chance to improve something like that, I'd even suggest Kevlar be used rather than some sheet of aluminum. Battery is the only thing other than the passengers that needs protection. Road debris isn't exactly uncommon. Hyundai aren't really at fault per se, but that must have been some pretty charming debris to do a battery in. Hate to be the guy opening the battery compartment. The "might explode" thing is pretty serious... Get the new guy to do it.
lol. That's what i was thinking too. People make a fuss over tesla battery replacement costs (which is now even lower at around 10K or so) while all this is happening with other EV brands who probably dont have a mass scale production to reduce the cost of their batteries
@@elvisjacob7363 No, recent quotes for Tesla's are around $23k, which was a quote for a one year old Model Y in Scottland that supposedly had water damage.
I have called Kia North Vancouver dealer to buy the PHEV Sportage and the sales told me that the waitlist is 3-4years. After learning the Hyundai/Kia battery replacement cost…which is a ripoff in my opinion, and the unprofessional dealer’s handling process in this case, I am going to buy a traditional gas car. This video is very informative and I admire both of you telling this dark side of the EV story
From Toronto Canada, recently CTV aired a story about a similar issue on a Hyundai Ioniq (sedan model), a 2017 model, used with 70k km when he bought it. One day his car stopped charging and the dealership quoted him for 50k to replace the battery. Outrageous! How can Hyundai keep getting away with this
wow, i remember you used to have a car segment on the news or global or something back when i was a kid.. good to see your still rolling. crazy blast from the past seeing you again
Thank you Kyle, for sharing your story with Zach and Andrea. Stories like this are important to be shared nation-wide. I hope it makes the news as people need to be informed of what's happening out there.
I actually had a small wait-list deposit ($100) on the Chevy Equinox EV. It was supposed to start at 42K CAD for the base model, and I get 5K federal and 7K provincial rebate. Now, they say it's going to be 50K CAD. Note that the rebate is AFTER sales taxes (15%), and to get the mid-trim with AWD (58.5K CAD), it would be 55K CAD after taxes and rebates. A Mazda CX-30 GT AWD is 43K CAD after taxes. Now, I ran the numbers, charging at home will save me about $870\year on fuel and maintenance, but insurance is $500 more than what I pay now. So, in order for me to break even, I need that $370 I save every year to cover the 12K CAD difference in price between the two cars. That will take me 32 YEARS!
@@TrumpforPrimeminister2024 Yep. Cheap real estate (so, cheap property taxes and home insurance), free water, cheap electricity, cheap car insurance, etc. Half the price of Ottawa, 20 minutes drive to downtown Ottawa. Couldn't resist that deal. From a tiny semi detached with a tiny driveway, to a detached with half an acre, an inground pool, an attached garage, and a driveway that can fit 6 cars comfortably. And since I moved (early 2021), the healthcare and the roads in Ottawa became just as bad as the ones we have here... So other than the language, no downsides.
@@TrumpforPrimeminister2024 Naaa. Moved from Ottawa to Gatineau (QC). Healthcare became a shitshow pretty much everywhere... But in Quebec, it was always a shitshow, so no change 🤣
Wow that is INSANE! Based on the damage, this should be able to be repaired. There is an approved method to repair the cover. Also, packs are WAY cheaper than that at every other Manufacturer. It sounds like this Dealer does not know what they are doing.
The more I think about this story the angrier I get. I don’t care how nice the dealer is when he’s talking to him. They are either crooks or incompetent. **EV batteries don’t blow up!** Dealers don’t like EV’s. I’m sure the next time he walks into the dealership they’ll be trying to sell him an ICE car.
I’m not justifying the cost, but I’m a certified Mercedes EV tech, there is very strict instructions on how EV battery repairs go, we are also not able to go inside the battery. That’s some QEC and engineering would do. The price is insane. But the dealer does not set the cost. The battery way over values. An EQS battery is 33k, and in most cases MB may assist to help keep the vehicles on the road. Hyundai needs to get their heads out of there butts.
Is it any wonder people don't trust car dealers, makers, service centers, insurers, etc? I know your channel doesn't normally do consumer advocacy but please do more.
With all the shady shit that goes on with dealerships, insurance companies and manufacturers, the advocacy could be another whole UA-cam channel! “Motormouth on Your Side.” “Motormouth Speaks Up!” (I doubt they’d get invited all over the world to launch events anymore, though.)
It's the government(s) that shouldn't trusted. Car dealers can't MAKE you do anything; the same is definitely true for corrupt governments, of which there seems to be an ever-increasing supply.
This is completely unacceptable! I was considering buying 2 units of this car to put in an Uber fleet in Portugal. If you are having this problem in Canada, I'm sure it will be no different in Portugal. After having access to this case, this possibility is completely ruled out. I'm going with tesla model 3. Thank you Kyle for letting us know about this situation and I hope you can resolve this situation in the best way.
My issue with the VW ID3 is that they dictates the battery recall saying it is free of charge, then emailed me that they are going to charge me £87, they would not release my car until I paid.
We were looking at a Model Y, but decided to go with a RAV4 hybrid instead mainly because public chargers are horrible. The RAV4 battery is mounted in the cabin.
Top line of invoice shows the list and net prices of 6,649.98 but the amount entered in the “Amount” column has a “5” entered before a figure of 6,649.98. This just looks like an error because 56,649.98 is not equally divisible by 6,649.98, even if multiple cells were involved. The quantity in the first column clearly shows an item count of “1”. I would have queried this apparent discrepancy.
No, if you notice the columns for the individual parts prices are not wide enough to accept a cost of over 9999,99, but the final column is able to fit all the numbers in.
The real question is why is a replacement part more than buying an entire vehicle. Either someone is overcharging for the replacement battery or the new vehicles are heavily subsidised somewhere in the supply chain.
Probably is subsidized by the OEM economy of scale plays a huge role and if it's not there things get expensive. Plus Hyundai can't afford to not build evs because that's where the industry moves to. So internal heavily subsidies the evs. I don't know if they release net profit per vehicle model but is gonne be negative. I think Ford releases these numbers and they loos~ 30% of the price of the EV per car and they carry that with the profits from the ice fleet. Other than tesla and BYD not many manufacturers have figured out how to build EVS at scale and with profit.
Not really. It's an availability issue. The only one making the battery is the car manufacturer. (Aka a monopoly) and they have a very justified interest of only selling batteries in new cars. Future even car manufacturers keep little to no inventory which means the only justified expense in the supply chain are the highest margin purchases which are new vehicles. Support right to repair, investment in third party and antitrust legislation.
I looked up the part number and I can get it for $31k. Many places markup the price of the part by 100% plus labor. Not a big deal when you're talking $100 -> $200, but this was nuts.
I'll stay with my 2003 VW running on premium gasoline. The plastic bottom cover cost about $250 to replace, LOL (caused by hitting some snow moguls on a back road).
I agree with Andrea. I'm sure Hyundai is not the only brand with disappointments. I was in the market for an EV, but I was hesitant. I stuck to ICE. After hearing similar stories on these batteries being the major cost of any EV, new or old, I'm gonna continue to wait. The anxiety may not just be range but bankruptcy as well. Great content Motormouth. You are a great source of information.
It doesn't just affect EVs though. I know plenty of GM owners who have had to spend anywhere from $15-35k on replacement engines not covered under warranty (diesels), just as I know dozens on Hyundai and Kia owners who have had to spend $7-9k on replacement four bangers for their shitbox SUVs, and anyone who knows a VW touareg gen 1 owner will know all their horror stories. The cost for a completely failed EV battery would be significant. But this is not a case of a failed battery (notice that "Kyle" doesn't even mention whether he saw any alarms or noticed any loss of range on the display), just a dented protective/skid plate. Whether anything more than a replacement plate was needed has not been determined. Kyle got scammed by his dealer and insurer. I feel bad for him, but you never ever trust a dealer's claim on warranty work, much less their announcement that "you will be liable if the vehicle explodes". That is just madness. Caveat Emptor. And most, if not all, auto dealers are rip off artists. Publish the name of this dealership in the video. Let everyone know what they can expect from these sharks.
Stick with ICE, until they find a valid cheap and green replacement like water power (aka hydrogen). Even if EV is the long term solution (which I don't think it is), the technology has not settled or matured properly, where it is economically feasible for regular people (as opposed to being toys for the rich). If reliability and low cost in an ICE is important, stick to something like a Toyota.
At time point 2:50 in this video, the closeup of the invoice says the battery part number is 37501-GI351, the LIST price is "6649.97", and the NET price is "6649.98". Then, in the last column, it says the AMOUNT is "56,649.99". How did we get from $6,649.98 to $56,649.98?
The manufacturers should have a protocol in place to send the battery pack to a facility that can test it to determine if it does need to be replaced. In this particular story the decision-makers are just guessing for a worst case.
The battery doesn't need to go anywhere to be tested. It can all be done by the dealership. Plus how would most dealerships crate and ship a 2 or 3 thousand pound battery? It doesn't even make sense.
Dealerships do not have the expertise or the equipment to do a thorough test. Most battery packs weigh 1,000-2,000 pounds. It would not be difficult to ship on a pallet via freight. That's the way the manufacturer would ship a replacement battery pack. @@stevenstewart1308
Anyone else notice the LIST and NET amounts are 6,649.98, but the Amount is 56,649.98 (Think they just added an extra "50,000" for no reason, or is it a typo? - Minute 3:27 of the video (And yes, the quantity is listed as "1")
Yeah having class actions lawsuits for engine fire, engine failure, and getting stolen all in the same car should be enough. When my cousin's Kia soul got stolen they made it 2 miles down the highway before the engine blew.
One thing isn’t clear with the description of the hole. You’re saying that the hole widened but that doesn’t appear possible. Did you mean to say that the space between the cover to the battery decreased indicating that the cover was impacted hard enough to permanently change its position? If that’s the case it would mean something bent or was crushed but without removing the cover for inspection there’s no way to determine the extent of the damage like you indicated.
Very similar happened to me in Australia with my Holden (Chevrolet) Volt. A 1/4 inch dent on the front protection plate wrote the car off for AU$15000 repair cost about 3 years ago. I was under the impression that batteries are repairable, rarely get replaced entirely, and in my case also wasn't even damaged. Certainly, no-one inspected inside the cover plate. The write off paid out AU$27000, and that was helpful, but now of course, insurance on electric cars everywhere is becoming ridiculous.
This is a great callout highlighting how even a successful EV model that’s been in production for years now (Hyundai is quite new to the scene) can suffer from this exact same issue. Terrible.
They don'T repair old batteries cause too much work. If the battery have 3000 cells they have look one by one to see which one is faulty, then remove one battery on the pack de-solder re-solder so they scrap them and build new one cheaper.
These secret society humanoids are working to make driving and car ownership too expensive for the regular people. This is all being done on purpose and they need to be rounded up and jailed! The whole lot!
When I think about the reasons why I wouldn’t buy an electric car, this wasn’t on my list until now. This just doubly convinced me that I won’t be owning an EV until I am forced to.
You are aware that it’s not the problem of EV‘s, but a problem of modern companies? Look how ford, bmw, basically any modern car brand treats their customers. EV‘s are just the tip of the iceberg, I can’t tell enough stories of people having to fix their 5 year old diesel car for 25k because the motor needs complete replacement. Modern cars are the problem, EV or ICE🤯😬
There is absolutely no way that the battery pack cost $60,000. How are they able to sell a new vehicle for $55,000? The protection plate is there to get scratches, dings and minor dents.
I am confused by the part price on the invoice. It seems like the price was $6649.98, but at some point, a 5 was inserted onto the price. What's the story on the invoice showing $6649.98, and then it becomes $56649.98? Am I the only one who sees this?
Thank you for airing this. Good for Kyle for blowing the whistle. As for the car companies - with these replacement costs - it is a big turn off for consumer.
Why would you even consider buying a EV because of the battery issues. And the next problem is the insurance on the car. In Australia it is over 4000 dollars a year. ..... By this time you have saved no money at all ..... No thank you. 😂
@@lucasremdealerships copyright their repair manuals. this is an anticompetitive practice that inhibits other mechanics and rogue people to do their own repairs. also allows dealerships price gouge on repaires that only they can do. btw it breaks antitrust law i tried fix door latch on my hyindai, only dealer could do it they wanted charge me 500 for doorlatch, i said let me buy the repair manual ill do it myself they said it was copyrighted..
I used to work in a dealership service department, and we worked with the parts department all the time. A lot of people don’t realize these dealer parts departments have markup tiers. If a part costs them $65 and standard list price of $100, the parts Dept would sell it at $135 to anyone they could. I’d about guarantee that dealer was marking up that battery insanely and Hyundai home office could see that. Notice the “cost” line on the quote matches the list? They’ve hidden their cost.
My mom went to the dealership she bought her hona pilot from to get a rear taillight she was quoted $500 i found a oem factory replacement for $85 online and it took 10 minutes or so to switch it out .
Completely agree. The Kona recall battery replacement was under $11000 USD including the labour. That was a fairly big 64kWhr battery. There is no excuse for $60000CND.
As an engineer familiar with lithium-ion batteries and the associated risks of fires and explosions, I have a problem with this story that goes beyond the insane $60,000 battery replacement cost. It should be illegal to sell a car whose battery cover is no more than a beauty cover, which cannot effectively withstand the impact of a rock, a piece of loose asphalt or other debris on the road - these are inevitable events that occur in everyday driving. We have developed strict standards and tests for front and rear bumpers, for example, to ensure that these limit damage in an accident, which is not an everyday occurrence. We need to do the same for lithium-ion battery covers, relative to everyday occurrences.
Thank you for exposing this and sharing such an illogical and frustrating story. We need to hold these corrupt companies responsible and demand better service, warranties, and right to repair that serve the customer. Let's just say this for what it is - this so called green vehicle saving on emissions etc, is a single-use vehicle. If the battery costs more than the entire vehicle brand new, Hyundai/Kia has created a disposable vehicle.
Would love to have seen the dealership featured in your video. Seems like they scammed this kid or ICBC out of $60,000 for a scratch. Might be worth a surprise visit, some undercover journalism, or just straight up BBB investigation.
Yeah, having any part of a car exceed the total price of the car sounds ridiculous, and should probably be addressed by regulation of some kind. However, there are extenuating factors to consider: - the battery is a structural part of any EV, usually built as a complete assembly almost the size of the car itself (width and lengthwise). It also weighs more than half of the car. - as such, shipping a battery is extremely expensive, since they need to be shipped individually from an assembly plant to the workshop, and take up a massive amount of container space and require a lot of packaging and safety measures as they're essentially bombs. - shipping cost, disposal fees and profit margin is part of the price of the replacement part on a repair quote - spare batteries can be hard to get as virtually all of them go into cars at assembly plants and as such there is an additional hint of inflation in the price due to that. The way to fix this situation would be to require that all EV batteries be made as repairable assemblies of standardized battery modules no larger than some manageable size. Tesla, Hyundai, Toyota, etc. would all need to accept the same, easily replaceable battery modules into their packs. That way, damaged EV battery housings could be addressed by shipping over a new housing, without actual batteries in them, and recycling programs for the actual battery modules as well as a healthy aftermarket could be established. As it currently stands, the EV business is killing both the planet and the business space at a record rate as they try to maximize their own profits.
...to clarify the "modular battery" idea, imagine the inside of an EV battery housing consisting of multiple banks of devices two thirds of the size of an average 12 volt car battery. Those devices, or modules, could be replaced individually as they age as standard maintenance. It wouldn't matter who made the modules themselves as long as the power rating would match the car's specification. Any garage could fix any EV battery by opening it up and replacing the internal modules. This would be the way to go forward, and is actually very close to how EV batteries are a put together internally, but the manufacturers will fight any attempt at standardization tooth and nail, probably citing safety concerns.. because right now, they have complete and total control over the supply and pricing of the batteries for their cars.
@@peterjohnson9438 It is just Tesla that has a structural battery. The labour costs were quoted at less than $1600 so the removal and replacement is relatively minor. You get money returned when recycling an EV battery. They generate what is called black mass which is about half the cost of the battery. If the battery is just degraded and not damaged, it is given a second life in grid storage before it goes for recycling. Used batteries are actually quite valuable. The batteries are made by LG and off the same lines as the batteries that go into new cars. There is some additional handling and shipping fees. The shipping issues are actually less than what you have from a car. Don't forget that they have to ship the battery to Hyundai and then Hyundai has to ship the car. They are shipped in a low state of charge to minimize risk. ICE cars are doing a much better job at killing the planet. There is no question that EVs are a better option. The human race has to stop burning fossil fuels and this is one step in the process. The whole issue here is that the dealerships are overcharging on the parts by a factor of 4 to deliberately discourage the adoption of EVs. That is why Hyundai Canada is now telling its dealerships to involve them on all battery replacements.
Sorry to bring the bad news but in the early 20th century people rejected EVs in favor of gasoline and diesel fueled vehicles. The same thing is happening now over 100 years later.
Yeah, the cars is getting newer, but not all of the dealership. A friend of mine drove his brand new Renault Megane EV over a rock. The rock scraped the whole underside of the car. What do you think happen to his battery? They replaced the cover. End of story.
Great video guys! It exposes a quite few things about ev manufacturers: 1. The long term car warranty means nothing if it voids if batteries are impacted. One would imagine any accident would impact the battery. 2. The evs would be worthless once batteries warranty expires or whatever you have an accident. 3. 8-10 years down the road. It 16:50 would have millions of ev carcass all over earth which would do a lot of harm to the environment.
Excellent video as always, you guys! Poor Kyle, I feel for him. I’m an old guy, and honestly, I just don’t understand this rush to go to EV and/or hybrid vehicles. I get to save the environment, I get fuel cost, I get all of those things, but let’s face it cars today and trucks for that matter are so much more fuel efficient than they were back when I first started driving in the 80s. I think of the very first car I owned a 1978 Chevrolet Monte Carlo with a big Honkin V8 in it, that used leaded fuel, lol. I realize I’m probably being somewhat hyperbolic, but the reality is, and your channel validates this, consumers are buying big honking, SUVs, and great big cars and trucks to haul their family, or stuff around. It’s just ridiculous! If we want to make the world, a safer, cleaner, and more environmentally, friendly place, let’s build more little Honda Civic hatchbacks like we used to do back in the day. That’s all anybody really needs. All these soccer moms that I see at my local school, dropping kids off and picking kids up every day in giant pick up trucks and SUV and sitting for 10 or 15 minutes with their engines idling makes me laugh. No one seems too concerned about the environment when they’re making the school run, lol. Electric vehicles will probably get there someday, and there will be teething problems. However, at this point, I just don’t think enough analysis has really been done to the cause and effect of the switch to consumers, and to the environment. What is the cost going to be to bring more Hydro electricity plants online, where is that power going to come from? What’s the economic impact going to be to consumers, employers, and companies as we move from fossil fuels to electricity. How many thousands or even millions of people may potentially be out of work? What impact does that have to the global economy? How does that affect the environment? Anyway, sorry for the rant, you guys are amazing, love the channel!
" I just don’t understand this rush to go to EV and/or hybrid vehicles. I get to save the environment. . . " That's the rush. To save the environment. We're living on a dying planet. If you don't see that, you must be walking around with your eyes closed.
EVs cost a lot less to operate and they perform a lot better than gas cars. And now they're pretty much price competitive. In the US, you can buy a tesla model 3 for under $30k when including the $7500 tax credit. It cost less per mile driven than a civic and it's a lot bigger. EVs aren't selling well because of the environment. Rather it's because they now make economic sense. Outside of the 1 in a million chance you have to replace the battery after a year and the dealership has no idea what they're doing.
@@eyesuckle why don't you save your self righteous nonsense for the chinese and indians? you do know that the chinese are building about one coal burning power plant a week, don't you? All the efforts of a pipsqueak country like canada amount to didly squat.
@@svr5423 Yes and no with petrol car. Today petrol car one and EV one have normally same limit with insurance. If airbag got deployed (I saw some with looking like minor damage in the front). Considered good for scrape for petrol one. This said, we all know scratches are normal. Look like not those incompetent before claiming his car good for scrape, they didn't even took a small look under the protective plate or ask to any expert an advice before declaring scrape his car... It's like declaring scrap a petrol one because it's under protective plate got scratched. Crazy like that what look like incompetent or it's Stealership? Personally, seeing those pictures, anytime I would buy this car, just for used parts will pay for himself and I would love to have this almost NEW battery pack as energy backup here.
What a tremendous service you guys provide! Thank you very much. I've watched the video after watching the follow up video of another incident. I previously ordered without success a Toyota EV and eventually took possession of a hybrid with the intention of buying an EV in the future. Needless to say, I'm going to have a conversation with the dealer about this issue before going forward.
I truly appreciate you guys standing up for the consumers & spreading this extremely important information. This is one of many reasons why I purchased a 2024 CRV Hybrid instead of a fully electric vehicle; hoping the hybrids will never suffer from this kind of ridiculous treatment & many of the other problems fully electric vehicles bless their owners with. Edit: Hyundai & Kia have always been 2 brands of vehicles I would NEVER own for good reason. Their reputation speaks volumes; you’d have to be a true fool to overlook that.
Now you have an engine that could fail and electronics that will fail. Good luck with future services. I had issues with my hybrid in the past so I went full electric. Tesla is really the only game in town when it comes to EV.
@@wilsonsamiano your statement is like saying to a mother, who just gave birth; Now you have a child who is going to poop. Your logic farts brain farts. Tesla is absolutely nothing special, drove a few of them, even had a rental for a while, and hated every second of it. If you travel a long distance, it is an absolute nightmare, their batteries, crap out a lot in the winter time, and giving them charge takes considerably longer than their advertise time. Electric vehicles are only advisable for people who commute very short distances often. No, thank you.
Replacement of battery will NEVER be cheap for EVs. If every customer will consider that amount when making decision EV sales will stop. It should be manufacturer problem and covered by warranty (period).
Thanks for posting this. We'll stick with our good old Prius for the foreseeable future. After almost 20 years, our son replaced HIS Prius battery for $1200. That's reasonable. A footnote is that 1.5 million viewers and counting will NOT be buying Hyundai EV's.
The current going rate for EV battery pack costs is about $140 per kilowatt hour, the ionic has a 77 kWh battery, that comes out to less than $11,000 for a brand new battery. That does not take into account the core return you would have on the original battery, which should be a few thousand dollars at minimum since most likely all of those cells are viable to be reused.
Yeah my ev6 battery is $7kNZD cheap as and faster with longer range. Latest batteries you can freeze for days then put in 1000 degree fire then put in car no probs you can shot a hole through it bend it in accidents and just put in new car sweet as
I appreciate your standing up for Kyle. I watch Tesla Bjorn on UA-cam and a number of his videos are with EV mechanics and they can diagnose the battery pack down to individual cell level to look for anomalies. I wonder if any effort was made to check the battery. This seems like someone made a scumbag move. From what I’ve seen battery packs run 8-10k.
Battery packs are more expensive than $10K but manufacturers like Teslas will take your old pack and battery modules and provide credit so the final net cost might only be $10-18K compared to $26K for a brand new pack. These modules are reused if good for refurbished packs or for solar storage.
Something NO ONE is talking about. How did it end up being 56k when the invoice shows a single battery being 6649.98 with 1600 in labor for the install? There's just magically a 5 in front of the battery cost on the final total for the invoice.
If that small scratch caused $60,000 in damages I'd probably get a lawyer involved. This is insane.
why bother when he had insurance that totaled the car so he could get a new one if he chose............................
@bigr3805 not for nothing.. it's going to cost him many thousands of dollars over the following years in increased insurance premiums.
@@bigr3805His insurance went up by 50% after making the claim
Yeah, sounds like a 'Not fit for purpose' lawsuit. Because the entire point of the cover is to sacrifice itself to protect the battery (within reason). So if it doesn't even survive a scratch, and consequently writes off the entire car, it's a design fault for which the manufacturer should be responsible.
@@Haawser
Totally agree, go for it Kyle, I sincerely consider you cannot lose, but follow your lawyers' advice.
This story makes me want to go in my garage and give my 27 year old Honda Accord a huge hug. 145K miles and she still runs like a champ.
My ice honda civic had 400,000km...The battery only cost me $100. I'll never buy an EV.. I will give my car a Honda Hug also!... Great point!
2006 Jeep Liberty 232,000 miles and reliable as rain except ball joints and it eats those.
I drive a 92 honda accord. 145 thousand miles also. I Will fix and rebuild it till i cant no more . 😊
Tell me again how, "green" EV's are when a couple of scratches on the bottom of a, "protective?" cover, render a 1 year old car scrap! What a complete piece of garbage. After seeing this and this dealer run scam, there is no way I would ever buy any car from this company.
This is a point that doesn’t seem to get discussed… internal combustion engines and hybrids are so efficient it doesn’t make sense to force car companies to make electric cars. I used to see cars belching smoke and exhaust, but cars built in the last 20 years are very efficient and clean running.
As someone who has been in the automotive repair field for 40 plus years. Also having owned 2 electric vehicles, my first question would be "what the hell good does a battery protection plate do for me if it fails with a slight amount of damage?" My first statement would be.. "Take the freaking cover off and inspect it."
because you and I both know that no one will be willing to dismantle something that is considered a part of structural integrity for free without being paid to just "have a look"
So you pay a few hundred bucks! It would be worth it.
The cost of the inspection to the customer far outweighs the $60k. Pay the 1-2hr inspection fees @diuleigorhai
It's the manufacturer best interest to not remove that cover and simply claim that it will catch fire and explode. That way, a write-off will simply open the path for a new sale.
I would certainly go further to put an expiration date on every ev battery, let's say 4 years, hardcode the entire battery to only accept a genuine one, and double the price on replacements. Can you imagine the profits?
@@pedrodaniellopesferreira2916 I certainly wouldn't put it past them, we are living in a capitalistic society after all. But more important of all, no one is willing to take the risk of "what-ifs" scenarios with liability being the main culprit. Even at the slightest hint of minor potential damage, its a risk. And as for why it costs so much, well...profit. Hyundai is famous for this. Sell you a car for lower price, sometimes losing money, and in return someone somewhere down the line of ownership, somebody has to pay up.
Shared this story with a friend who's parents own one. They immediately sold it. The repairs for these electric cars are a cost most people do not factor into their decision when buying these things.
No repairs! Replace damaged car with new car! FTW!
💸💸💸
the bad publicity for Hyundai / KIA is going to cost them far more than $60k CAD. Thank you for this story, I was seriously considering buying an EV in 2024, this slapped me back to reality. One thing to also mention, ICBC cost for EV are on average 30% higher than gasoline equivalent due to expensive EV parts and difficulty sourcing. So if you don’t drive much, insurance could take away most of your gas savings anyways
Sorry, but I can't believe that a 30% higher insurance rate defeats the gas savings (~$2,200/year @ 15km/year) with BC having the highest gas prices in North America and among the lowest electricity rates. Maybe if your annual mileage is much lower than the average driver or if you have very high insurance due to many accidents/driving infractions.
@@kenchow8213 ok maybe not defeat the purpose, but it certainly reduces the saving. and for those with higher insurance cost, 30% is not a small number. My point is, they get you either way, there's not much saving to be had, now with this risk of void warranty is just ridiculous. I edited my original post and reword it better.
@@kenchow8213
In Australia Insurance premiums for EV's have doubled
My ICE Insurance premiums have reduced
I agree companies are stupid… justgive the guy a BRAND NEW CAR ANY SAYITS NOTCOMPANY POLICY TO FUCK OVER OUR CIELTS. wake up people.
Penny wise, pound foolish to use an old expression. After numerous dealings with Hyundai Canada years ago, I have vowed to never buy a Hyundai, and now Kia product, even though they do have some very good products. But so do many other manufacturers. But lately, Hyundai is having numerous, huge problems, and it all comes down to trying to maximize profits by cutting corners.
Now is definitely NOT the time to be buying a car. Average car cost $47K?! That's insane!
Check your ego at the door - you need a vehicle to get back and forth to work, not to impress anyone. An auto finance rate of 7%+ is an insult to anyone with excellent credit. No thanks. Those new cars can sit on the lot and rot away for all I care.
Yeah, Im glad I keep seeing this message because I want a new car, but man these prices are crazy
The best course of action is to ask a consultant or investing coach for guidance or assistance on purchasing a car.
Speaking with a consultant helped me acquire my car effortlessly using the best plan available without affecting my portfolio.
Please who is the consultant that assist you with your investment and if you don't mind, how do I get in touch with this person
SAMUEL PETER DESCOVICH
GOOGLE the name
Probably can't say much, Samuel Peter Descovich is the advisor that oversees my portfolio. he's an extremely intelligent person, very thoughtful, cautious, and has an outstanding credentials, it's easy to find him on the web.
1.5 million views (and counting) for Hyundai handling this case absolutely terribly...
Well played Hyundai, well played!
Hurts the whole EV market to be honest.
I've always been leery of buying a KIA or Hyundai. Now there's absolutely NO WAY I'll ever buy one! Horrible way to treat a customer & the insurance company is no better either...... pathetic!!!
@@henryhonda8408 When getting rid of my Charger years ago i was looking at Hyundai but then came my research into them and seen that some of their models have had the same engine issues for over a decade, glad i went with Toyota
no mainstream media reporting.
@@arethereanyuniquehandles the EV market is a pay to play beta test anyway- no one who cares about their money is buying one.
Wow, Insurance is a SCAM. Increase of 50% over 1 claim? F that.
leeching off of people. yes.
The insurance is to make sure they get paid
they want their $60,000 back
Yep, we're forced to be insured, whatever it costs, and it's 100% up to them to deside how much to squeeze us, and you barely have any say... slavery! One can be a fair/good driver but they tell you your neighboorhood is too risky, etc. bullshit :(
I WAS planning to buy a Hyundai IONIQ 6, and my wife and I were at the dealership checking them out... BUT this story has made me stop and think about the future and I've decided to not proceed. Thanks for the eye opening story, and as a fellow Canadian, I'm happy to have found your channel.
Tesla is the only EV you want
Me too
Same story happened with me, KIA NIRO EV warranty scam in the US. Stay away from Korean crap...
Get a model y instead. You will love it
Until you need a battery. Those aren't cheap either. It's not 60k but 20k is still outrageous.
$60k for a replacement pack is INSANE! 😵 But equally insane is that the dealership in question never actually inspected the battery before condemning the car.
They literally saw scratches on the protection cover, ASSUMED that meant the battery was damaged, then backed the customer into a corner by voiding their warranty. This dealership needs to be investigated ASAP, everything about the way they handled this STINKS. Even without the crazy costs involved that is NOT how it should be done.
Kyle did absolutely nothing wrong and is now going to be thousands of dollars out of pocket for years now because of this! That is wrong.
I used to work at a hyundai dealer, this is pretty on par with them. They offer these great warranties but have the ability to void them easily or will tell you it's voided because the dealer doesn't want to have to do free work. it's pretty universal with dealers/mechanics on this topic, they want to avoid fixing warranty protected items as much as possible
His mistake was buying a Hyundai.
They didn't do any research on this. It was a TYPO on the invoice. It shows LIST $6,649.98. NET $6,649.98. AMOUNT $56,649.98. WORST VIDEO IN THE HISTORY OF UA-cam
There's no way for a dealer to "check it", because an impacted battery likely shows no signs of damage UNTIL it explodes. The manuals for battery electric power tools says "do not use a battery that has been dropped". Running over something in the road that hits your car's underbody is common, so really this reflects a flaw in battery vehicles themselves. Would minor car accidents be considered "battery impacts" too?
@@jdubmotors3990 That's because the invoice doesn't go 5 digits in that column...that should be really easy to figure out.
Big respect for you guys to give a spotlight of this issue.
@@StevenHaggis It seems you have the inside scoop. Please share it with the rest of us!
@StevenHaggis what's your problem ?
@@StevenHaggis stop drinking the conspiracy aid...
KIA and Hyundai "warranty" is total joke.
they dont fix anything they dont pay anything, unless you get yourself a lawyer.
@@StevenHaggisWho hurt you?
We can't mandate EV's until issues like this are resolved and the public can be reassured that they won't be screwed over by insane battery replacement fees for minor incidents like this. There's alot that needs to happen before I am personally comfortable buying an EV for myself.
Long story short: never.
well, stop voting democrats then!
free, civilized societies don't mandate anything.
If the gov wants to remove all gasoline cars soon we will only have a bunch of paper weights because no one can afford the batteries. What a waste of resources.
So glad the two of you are covering these aspects of car ownership that don't get enough publicity.
Yes, keep up the great work! Hopefully, one of you two will read this comment and let Kyle know that I have a near-mint '90 Volvo that I would let him have for a fraction of the cost of his Hyundai's battery. The car gets about 35mpg on the highway, is low maintenance, very reliable and parts are readily available and cheap! The best thing about the car is you can do any required repairs yourself (Remember those days?) and the warranty ran out decades ago, so you'll never have to deal with a dealership or mechanics. This could be the best option for him and help to get him off the EV/stealership hamster wheel! 😉
That sounds like a dam good car. Much less headaches@@bobjohnson205
based on this logic, EVs aren't just for people who can afford a $60k car, but people who are rich and can cover an extra $50k of bs insurance fees, etc. as if it's nothing at all.
yup basically, unfortunately Kyle looks "baby young to the world" and therefore appears to have made the classic mistake of LIVING/BUYING ABOVE HIS MEANS. he isn't the first and he won't be the last. unbeknownst he ran out and bought a "luxury car" that he cannot afford the maintenance on, which is no different than how many people ran out the last 50 years to buy a Gas Mercedes, or a Gas BMW's only to be shocked to discover they simply CANNOT AFFORD the total costs of ownership (ie, Payment, Gas, Insurance, Maintenance, etc.)
Terrible take@@phillyphil1513 . Kyle IS NOT LIVING ABOVE HIS MEANS. None of this was (ie, Payment, Gas, Insurance, Maintenance). He got caught in a bad situation because the dealership didn't know how to properly handle a scratch on a battery cover. Some tech at the dealership was covering his ass because he didn't want to risk liability if there possibly was something wrong with the battery. And the replacement price is insanely high for some reason not explained in the video. The battery is maybe 1/3-1/2 of a total EV car price, so maybe $20-30,000 tops. To have a battery replacement that high is hard to explain, maybe Kia didn't made any because they didn't expect anyone to need one for 5 years. This is all the dealership's and Kia's mistakes, not Kyle. They only thing he did wrong was to trust the dealership.
$50k of bs.. nearly pissed myself laughing
By the time youre done paying off your car in 5 years, you now need a new $50k battery. No thanks, ill stick to my $4000 gas powered Toyota. 12+ years and much longer longevity than an EV. EVs are wealth detroyers. A scam really.
@@phillyphil1513Could you afford the repair cost if it costed more than your car? Cheap car or not?
We need more reports like this. Not just for EVs.
Nothing is as ridiculous as EV cost to repair.
While dealership/manufacturer BS could happen with any car a story like this could only happen to a BEV.
With an ICE/HEV if the worst happened and you needed an engine replacement on a new vehicle it would be 20-25% of the cost of the car, not 110% like it was here. Even with a PHEV, which is the next to worst case scenario, the cost of a battery replacement would be less than 1/3 the car's value.
Only with a BEV is there a single part that is so costly. It being a BEV is literally foundational to the story.
@@alanbland1976the cover meant to protect the battery. But when it got hit a bit, the the warranty is gone? 😂😂😂 no ev for me. My country has many pot holes. They will cancel my warranty day one
EV and hybrids have a much much higher cost. I see this all the time when it comes to certain replacement parts they're extremely expensive over the conventional cars because conventional cars are made in a higher quantity or don't have that type of part on it for instance people always talk about the DC to DC converter the high voltage AC parts since most of the electric cars run a high voltage AC system instead of a regular 12-volt system.
@@supertec2023 Certainly not a Toyota Hybrid !
My car's needed two new batteries...Cost me $300 😂 Can swap them out in 5 minutes. ICE for life. 👌
Dealing with the dealerships is bad enough for small issues, my father had to fight a year for a replacement engine under factory warranty for oil consumption, but raise the stakes to the cost of a new EV battery and these stories are heartbreaking and disastrous. I was an avid EV supporter until recent years; I'm now very convinced the auto industry is screwing this up! Thank you for covering Kyle's story.
auto industry is partially blamed but not all. If anything, it is those who make these absurd deadline/requirements. R&Ds take time/money and so do manufacturing processes and mining. Setting up deadlines without understanding the transitional period is asking for trouble. Unfortunately, it will be us consumers that getting screwed over.
KIA hyundai dealerships make most of profit from repairing thire cars.
Trudt the auto industry to always screw things up - and spin on a dime and say that their more profitable SUV gas and diesel options are much better.
I’ll stick with my gas engine.
I think I am going to stick with backing battery swap technology which allows you to easily replace the battery on the go.
I would imagine the protection cover is basically like the bumper, it takes the impact instead of the more expensive parts. So some scratches on the cover should be no problem.
Hyundai claims the impact was hard enough to rupture coolant lines and shift the battery pack bolts by 15mm.
It isn't thick enough for that (and there wouldn't be the space for a competitive market vehicle to have). It would be like a sheet of metal and a sheet of plastic, so it can protect from punctures and abrasion, but it wouldn't protect from impacts.
That being said I agree that it's a dumb or unfortunate situation, _especially_ that they don't verify that the battery was indeed damaged
@@leafnutz2341 I'd imagine a hit like that would be pretty visible on other parts of the car as well. To shift the bolts *at all* would mean it was a massive hit, and would leave more than a "scuff mark from a branch" scratch. I've left a bigger gash than that in my 30 year old shitbox driving over a curb, and I don't need to tell you that it didn't total it :)
It's not just the cost to this consumer, it's the nature of insurance that we all will be paying for each of these vehicles that can't be repaired after a minor impact. There is also the long term costs of these vehicles as used vehicles.
@@andrewjoy5846insurance will write it off and auction it for like 40k
How the hell a battery pack costs 58,000.00 dollars? This is why I am staying away from EVs. This is insane.
Bc every car company outside of tesla is selling evs at a huge loss.
EVs aren't the issue. Hyundai is just not a good company to buy from.
Because EV is actually not zero emission or carbon neutral car.
Tons of emission during battery production. They need money to cover that up and pay child labour to dig cobalt
@@14bqdonkwhat a BS.
the problem is normies with a 60k salary job which is significantly higher than the us average individual annual salary. think they can afford a $50,000 electric vehicle. when in reality they can't afford a $50,000 gas powered vehicle which has significantly less expensive additional costs such as insurance, repairs & replacements
I was in the market for a new car and was considering the Ioniq 5. Well not anymore after seeing this video. Thank you guys for shining a light on this issue.
After 100k miles Evs have 0 value due to battery degradation, which they all suffer from.
@@uzzuzz9320 That'sjust not true, but don't let it stop you posting.
@@martinogold
It's VERY true.
EV depreciation is massive.
@@jerryjeromehawkins1712 I think he was talking about the battery degradation and 0 value. More FUD.
Good decision ionqi 5are rubbish hyundai parts are extremely over priced and they are rubbish quality
They didn't even took the protective cover off to verify the battery itself.
Great job Hyundai Canada!
Steer clear from such a untrustworthy company!
common practice for all cars and motorcycles as well. If theres a certain amount of damage or a certain type of damage the vehicle is written off for safety concerns.
But what is that threshold? They never looked at the component of concern. I understand the cover had a scratch, but that is illogical and procedures need to be reconsidered from the ground up.
I think it has to do with the nature of battery impacts, and how there is really nothing to physically check. The user manual for battery electric power tools says "do not use a battery that has been dropped". Impacts are bad for batteries, and cars are prone to impacts.
They aren't allowed to tamper with or go opening up the battery to make such an assessment because it is too dangerous to go opening those things up. It is an inherent design flaw of EV, one of many major flaws of that failed vehicle platform. EV busses are a mess, everything EV is a mess.
Wrong again! @@Scroll_Lock
That scratch on a plastic “protection” panel voids the warranty? Crazy! Thank you for sharing this story. We will be looking into warranties when it comes to EV’s and most likely avoid Hyundai
Just don’t buy one!
Hyundai is notorious for not standing behind their warranty
Newer cars are definitely endless money pit
Ahhhh... I love this video. Only NOOBS buy electric cars.
They are far worse for the environment and make little sense.
Just avoid EV altogether
It shouldn't take long for Hyundai Canada to confirm the actual cost of new battery. Seriously C$ 60K? This is insane.
Batteries are the main cost of the car. They are not cheap
@@vanfja So the body, suspension, wheels, motors, seats, dashboard etc costs next to nothing? $25000 for the battery might be a reasonable cost, less with an insurers discount.
@@vanfja But if the quote for the replacement is the true cost of an OEM part direct from Hyundai, that must mean Hyundai is making a net LOSS on each Ioniq5 sold... Do you believe that is really the case? Or some fiddling going on here? Because those numbers just don't stack up.
@@soundseeker63The math checks out. Jim Farley was just on CNBC citing an average loss per EV sale of 25-30 thousand. Most “legacy” manufacturers breaking into the EV space are selling at a loss to comply with green mandates and/or get their products into the hands of consumers. Not to mention when your primary competitor is a Silicon Valley tech company that flippantly drops prices because they’re not actually making profit from vehicle sales, that kind of puts you between a rock and a hard place.
well a Coyote engine for a Mustang will set you back 10K before you get the old one taken out or the new one installed.
First, they should have removed the cover and checked for actual battery impact. If there was any "sizable" impact then there would be visual cues. Second, these battery covers need to be well designed and built. It should not be this easy for minor road debris to defeat the protective cover, assuming that even happened in this case.
With all our high tech alloys out there come on.
Trailer hitches aren't minor but still.
Well what would be the point of that? To reduce profits? We want to sell you another car, so making them easily break is the best thing to do, The best part is we can blame it on you for not driving carefully enough.
Dealerships make most of their money on services. So of course they will do everything they can to get the work.
I would really like to see a follow up video where you ask other manufacturers about their processes, what voids warranties, and battery replacement costs.
Now days a sneeze would void the warranty.
Also I personally wouldn't have bothered if it was only a scratch! But I suppose if it's a warranty issue then good luck
Nio Changes batteries free of charge😉
@@Vitamin-bh9kg even for “damage” caused by a road hazard?
@@Vitamin-bh9kg : But Nio can't replace a faulty sensor, they have no customer service.
Reminds me in the old time when you would by a battery powered drill for 100$ including the battery but if you decide to buy the battery alone, it cost 100$ 😅
They lose money on the tool so you buy batteries. Fun fact though, all 18v and 20V lithium or nicad power tools will work with a any other power tool battery. You just need an adapter or connect red to red and black to black manually.
It's all a scam. I mod tools and repair lithium battery packs. If one single 4$ cell in a battery pack fails the entire thing gets skunked. If the pack runs too low cuz you haven't used it, the charger won't charge it and to most people it's trash.
It's still like that.
Same now. MAKITA 18V Batteries are just as expensive as the Tool.
@@MA_KA_PA_TIE "Printer ink economics" I believe it's called.
@@MA_KA_PA_TIE The difference though, is that Hyundai doesn't pay anywhere near 60k for the battery in production.
The Absolut worst case is 8400 USD, if it's a structural part of the car maybe 9000-10000 USD.
The problem is companies of all kinds don't want to honor their warranties, expressed or implied. This should be a massive nationwide lawsuit.😮
I dont know any warranty that covers damage due to a collision...lol
As an EV technician, I can tell you the impact damage is not warrantable. If it’s not a fault on how the vehicle was designed from factory, then it’s something that needs to be covered by insurance.
@@TheAcethunder32 They can't grasp that concept. No car company will warranty something a person damaged.
I’m not sure anyone other than wealthy should buy an EV, at best I think lease for short period of time and turn it back to lease company and let them absorb future battery replacements
So if you drive your car into a tree and destroy it, you think the dealership should "honor" the warranty and replace the car????
No way would I buy a Hyundai after this video.
So many red flags in this story! Poor Kyle. Thank you for sharing. Hyundai really, really dropped the ball on this one. And their letter saying that every battery case is different? WTF! The battery costs what it costs, why would it be $50K to Kyle and a different price to someone else? The fact that they were recommending replacement even though they couldn't verify any damage to the battery is insane. Of course telling Kyle the car might explode any time was very concerning. I just can't believe that such a small incident would damage the battery causing it to need to be totally replaced; that they couldn't tell if it actually even was damaged, and that the cost could be either that high or variable depending on nebulous "factors."
Yeah so no one really knows how much the battery will end up costing when you need one.
Seriously....what's the point of a battery shield to take the scratches and dings then if that's all it takes to force a battery replacement lest the car "explodes?" Especially in Canada where potholes sometimes reach to the centre of the Earth and there's dust and debris and ice that hit the car's underside regularly......aren't these cars tested in these situations before being sold? As a relatively new Kia Soul EV driver (only had it less than a year), this has me extremely worried.
what the mean battery case is different is, IONIQ 5 have more than 1 range which mean different capacity, another mean is, in that battery pack, have many pack groups in it, if im not mistaken have 32 pack inside, so the manufacture can change pack by pack if there is bad cell in it, worst scenarion is change entire battery. Idk why hyundai decided change entire cell..
@@Alif1089for profit, obviously. Dealer is fishy on this one IMO, all they want is make money.
@MrMklasse I agree, this feels more like a dealer rip off than hyundai. When I had an issue they just changed a few cells, no drama, under warranty.
One other point is that the dealership clearly overreacted telling him the battery was gonna blow up or catch fire. It was most likely totally fine. So now an insurance companies taking a $50,000 loss, the owner is taking a hit on his insurance, all because a bunch of standard Hyundai mechanics likely didn’t know what they were looking at.
Is "most likely totally fine" good enough to protect the manufacturer from future lawsuits, if the damaged battery causes a fire that kills multiple people?
@@billkallas1762 “a battery fire that kills multiple people”- No, that’s not what battery fires do. If on the off chance that happens you simply get out of the car, it is not an explosion like a gas car. When people die in a battery fire it is because they are in an accident that traps them in the vehicle while it burns. This is not the case here. The dealer didn’t even remove the cover to inspect the battery.
Further, battery fires are most commonly caused when a battery cell is punctured and shorted. That is clearly not the case here. This was an overreaction, and someone will by a salvaged ionic 5 that is perfectly fine.
If you are in a collision and unconscious or perhaps trapped how are you extracting yourself from the car? There may not be other people available to rescue you.
A damaged battery is a risk if it's charging in a garage overnight and catches fire when are sleeping.@@Creelyblades
@@gordonmccracken1209 We are not talking about being in a collision, we’re talking about the battery spontaneously combusting because it has a dent on its outer cover. if we did want to talk about a collision, then I would ask How is that any different than a gas car, or an EV with no previous damage. We are talking about the increased risk potential of this particular ionic spontaneously combusting because it has a dent on the battery protection cover. The circumstance that you described would be a risk in every car on the road and not particular to the situation we’re talking about here.
The key takeaway is, if you have a major problem with your EV battery, contact a news organization or other media outlet so that they make a big fuss with the EV maker's PR. Otherwise, you are going to meet financial ruin.
That’s a huge problem to deal with
sadly the owner still lost money and his insurance still cost 50% more than before
Just never buy an EV simple!
Huge problem with EVs. As regulations continue with EVs there will be continued massive battery costs. In the UK damaged EVs must be quarantined 15 meters from other cars in repair shops or parking garages due to the risk of battery fires under government guidelines. Any impact to an EV battery is potential for fire or explosion as there is a strong percentage of hydrogen gas while lithium batteries are venting.
It's not like crying to the media will magically make batteries more economical. This is a battery issue that all EVs will suffer from. Simply, batteries are super expensive. Don't break them.
Thanks for bringing this to the publics attention. I was considering a Hyundai BEV but not any more.
What I take away from this, is never tell anyone that you might have run over something, and if the car burns up, well there won't be any evidence left, so sue the automaker.
You think Tesla will give you a discount?...
"if the car burns up" -- What is it burns up in your own garage, and takes your house with it?
@@mountainhobocombustion vehicles spontaneously burst into flames all the time. Edit look up where major manufacturers issue recalls for spontaneous fires.
@EatDrinkBeMerry yeah, and it's mostly hyundai ICE cars that catch fire lol
@@EatDrinkBeMerry We were talking about a specific situation here. Please save your talking points for a better occasion and try to read with comprehension.
Exactly the same issue with my Ioniq 5! The discrepancy between the self diagnostics and the dealer claim that driving the car is dangerous, leads me to believe that either the self diagnostics are inadequate, or that the dealer protocol is faulty.
I do thank you for your research as this has helped me enormously to understand the complexities of the issues that I have been experiencing over the past two weeks.
Hyundai really dropped the ball on this. I was considering a Hyundai EV for my next vehicle, now I won’t. It is as simple as that.
You'll have the same issue with any EV.
Every EV has this issue.
All EVs are the same. If you want I suggest getting a PHEV. Best of both worlds.
@@lachlanbrown8110 Spoken like someone who knows nothing about EVs
@@Tresla The most expensive component of an EV is the battery cell pack. It’s also the most fragile. When it experiences external shock or damage there is no way to ensure the integrity of the cells inside. Which could cause the car to catch fire and explode. Many insurance companies will just total the car out and give you a new one. This is a known thing and is why insurance is EVs is way more expensive and some companies will refuse to insure you.
This is beyond insane. I’ll keep my 2013 Honda Accord running. 302,000 miles still going strong. Soon, I’ll just replace the engine when it’s due.
You'll be saving yourself a ton of money if you do that. I just had my '02 Chrysler repaired and it also saved me tons of money on a new / used replacement car.
I'm still hanging onto my 2004 Accord with 255,000 miles. Engine will run forever, the rest of the car is falling apart though.
2008 Toyota Highlander with 325K miles still running almost like new
2013 Toyota Camry SE with 190K miles running like new
Rebuild the engine. Then it’s good for another 350km-400km.
00 toyota just bought a new bumper today. These clowns will destroy the rest of us.
Fantastic reporting. You have been more than fair with both sides of the issue. My takeaway is that it is just too soon for working people to get involved in full battery EVs as the car is worthless if anything is to happen to it and who the heck will buy it used is a battery needs to be replaced in 8 to 10 years? Government is pushing something that is not well thought out! Toyota seems to have the better solution with hybrids so if the battery konks out the gas engine will save the day! Yes the technology is not ready yet so do not be the beta tester.
Totally agree with the hybrid scenario vs EV
Hybrids add a lot of complexity and additional parts over a simple ICE powertrain. Those extra parts are very expensive to replace. Even with the venerable Prius, it's not uncommon for the battery and generator to need replacement in addition to things that go wrong with the ICE engine such as a blown head gasket. Thousands of dollars in extra repairs that basically end up negating the fuel savings.
Ya, all those thousands of Prius taxis with hundreds of thousands of miles would tend to refute your ridiculous claim.
@@palebeachbumI’ve never heard of the generator going bad on the Prius. Batteries last 10+ years. Head gasket issues on the older ones are a real problem thoufh
I don’t believe EVs and hybrids are worth it unless you drive tons of miles a year. If you don’t, you’ll never get that extra money you pay, back. New combustion engines are pretty fuel efficient.
Saving the planet throwing away brand new cars every time they get scratched. Clown world.
The insurance for EVs is going to be astronomical as more and such stories occur.
Agreed. I wonder why the insurance company didn't push back more on Hyundai on it? They seemed AWEFUL quick to just sign off on a $60k claim.
That's the plan, so cars can be for the rich only.
@@jwhite4car companies have been fighting in numerous countries to reduce people’s abilities to repair cars. It’s far more profitable for them to have you need to keep buying new cars.
I’ve seen some countries reducing the ability to buy second hand parts for specific types of damaged cars meaning they need to be scrapped.
So much for car companies going environmentally friendly.
Insurance rates for EVs is already quite high.
My insurance for my BEV car in BC is about the same as any similar ICE car. The battery replacement costs are a scam. I think the dealership model is threatened by EVs since the maintenance costs are so much lower. When Hyundai have to replace a battery, the cost is much cheaper. It only cost $11000 USD for Kona battery recall replacement and that included labour.
This is getting to be a familiar theme across the world. A £120k Porsche Taycan 2 years old - battery damaged replacement quote £40+k. Trade in value after 2 years £38k. Result write off and everyone’s insurance premiums go up even more. These EVs are an absolute menace.
Thank you for bringing this up!! I had reserved the EV9 from Kia a few months back with a $1000 deposit. But, I wanted a 3 row immediately, so I bought a 2015 Sante fe used car for the time being. Now, I am happy with this one and was thinking about if I need to spend another 75k on an EV. This video just cleared my mind - Not worth it. I just called Kia to cancel me reservation.
don't be stupid, drive gas, not EVs
EV's are a complete scam, and I've never bought into them and I never will.
Good on you both for sharing this story.
This is why you have insurance, but I wouldn't buy an ev but Tesla. They are 10 years + ahead of everyone else. I'm saving $10g every 100,000 km on fuel with my 7 seater model y Long range vs my old mini van (went from $600/month for gas to $150/month for electricity). Battery replacement for Tesla model y Long range is $15g and warranty is 190,000 km. Even if it goes bad at end of warranty I'm still ahead. After 300,000 km Tesla average fleet degradation is 12%. There is a tone of misinformation out there plus these wired sensational stories get pushed to the top of media. Most people today just confirm their bias with the information they consume vs actually seeking out the truth.
@@ianteetzel Did you watch the video???? His insurance company screwed him!!
Battery costs are a huge problem. It's causing insurance costs to skyrocket because it's so easy to write off an EV with even tiny amount of damage.
Too bad electric cars don't have their own specific insurance policies and premiums. I hate subsidizing other people.
@@mrplayaficationdo you know how insurance works? Doesn’t seem like it.
Resale values as well. A 10 year old EV is going to be worth next to nothing if they know the battery is about to die (and it that point, the range has already been greatly reduced due to the age of the battery). Evs will be like E85 10 years from now. It will be popular for about 5 years, then a better technology (probably hydrogen fuel cells) will take over.
It's just their internal policies. Their WIN situation. They didn't lose money in this case, but next insurance wont be cheap for the guy.
@@patty109109what? Insurance prices are 100% related to the claims made by the people who live in your area. If you live in an area with a lot of EV’s that are costing insurance companies a lot of money it’s going to make your premiums go up. Imbecile.
The problem we have here, and for all electric vehicles is that the manufacturers are applying their usual 1000%+ markup for spare parts, to the batteries.
It is patently obvious that the replacement batteries do not cost more than the car brand new.
There is a disconnect than can be easily addressed by the bean counters at the manufacturers whereby they only make 100-200% markup on cost replacement batteries and keep the customers happy - surely cheaper to retain a customer than the literal billions of dollars they spend on marketing to attract the customer in the first place.
It never ceases to amaze me, the ability and efficiency of the motor vehicle industry to turn a happy customer who will advocate for you and be a repeat customer, into a disgruntled one that won't!
All Corporations are run by demon minded gurus , who have their own profit margins in mind ! They just want to F?CK everyone but themselves ?
Pushing EVs is basically rent seeking behavior because of their relative simplicity and cheapness to produce while producing no to negative additional value for the consumer. It's become obvious the manufacturers want it due to their obvious enthusiasm to embrace the change. If they are it's because it's good for THEM in some way, not necessarily the customer.
The answer is to never buy a new car.
No, it's not that simple--it depends on the contract the manufacturer has with the battery supplier. Often parts suppliers make very little margin on their sale to the car maker for the original part, because they intend to make a LOT of money on sales of spare parts down the road. Also, many EVs are government subsidized (I wonder why) which helps to lower the initial price, but those subsidies do not apply to spare parts. That is at least part of what is going on here. EVs are NOT a good deal in the long run.
@@RK-db4oqBS the battery is not worth the cost of the whole car .
And the parts manufacturers wouldnt be selling battery direct to customer it's being supplied by Hyundai so it's the same value as what they pay for it in the first place .
Using your logic Hyundai should be giving the cars away for free minus the battery.
Mad props for helping out a fellow Canadian. It is absolutely ridiculous that this happened to him. Thank you for helping him out and hopefully he gets some justice out of the situation. No ones insurance should have to suffer over something like this?
But he got his insurance to buy it out. So it's fine.
@@ChrisParaynoyou’re missing the point. His insurance premium will go up now. The insurance company sees it as his fault for totalling the car and will be paid much increased rates in the years to come.
@@ChrisParayno Would you be fine with your insurance premiums significantly increasing just because of a scratch?
Also it could be the possibility that either he got bored from the car and he wanted to get off the payments, or if he paid it in once he wanted his money back and he will just get a cheaper car to insure to match with his now affected accident record. You never know how clever these young kids are.
@@estegueydijo.... now that’s just pure speculation without any evidence
We purchased a CRV Hybrid Sport Touring and when we heard how much it costs to insure it I asked why. She said it's expensive to repair a hybrid because of the battery. Now all this has me thinking I should dump the CRV and just go 100% ICE to lower our insurance costs and also to prevent something like this from happening. Sad.
Thank you for this very valuable information.
I considered the IONIQ 5 previously, but the dealer experience really put me off. And now with this, it is enough for me to completely avoid Hyundai and Kia for good. How does a battery cover fail to protect the battery and void the warranty AND cost 60k for a replacement? The jokes write themselves.
If you’re set on buying an experimental car buy the longest ones that have been under production. Stick with a Tesla, these other car brands are still trying to properly reverse engineer Teslas tech/processes and it shows.
Don’t be an experiment, buy hybrid if you really want to be environmentally friendly( I would stick with Toyota for that)
@@SisyphusJP yeah you are spot on, I ended up getting a RAV4 Prime - does everything I need it to and has enough charge for most day to day activities.
Dealerships have wasted my time for over 20 years, no lie , every time I go in there, they try to slap a very pathetic traded-in car, a 'repaired' used car, or something totally garbage. Monies are NEVER agreed upon, when you tell them their credit is good. So, they say they want to check credit, well now they lowered your credit score by alot. Now they don't give you any deal. If you go and negotiate the price before buying, they have a hard time and are usually very mean. Another dealer told me to come test drive GR8 BLUE Toyota, I get there,( wasted gas mileage going all the way there) and turns out the car isnt there (Toyota Dealer) . They instead waste so much time, looking for idiot manager. Idiot manager shows up, no car. I get into a heated argument as to why this is.. I really wanted to invest in a Toyota GR8. I left the Dealership.
If the battery protection panel failed to protect the batteries, then it's not a battery protection panel.
Tesla's quality control are well known to be horrible. If you damage the battery or the cover on a Tesla, they would do the same thing. @@SisyphusJP
Manufacturers to Dealers: For every battery warranty you cancel you'll receive a kickback. Dealers to Mechanics: Find any scratches on the polypropylene protective battery cover.
mechanics wont receive anything only the owners of the dealership
This is completely fraudulent and should result in lawsuits.
How much will Hyundai lose in terms of future sales for refusal to make good legitimate claims? It just doesn‘t make any sense.
This is similar to many gas powered vehicles, where a seemingly small accident results in totaling the car. Since dealerships make more money doing service than sales, they generally dislike EVs and will create a stink that should result in slowing EV sales. This looks like fraud, combined with EV FUD (fear, uncertainty, doubt). Hyundai should have known better, and they should have swapped the battery out at their cost (about $12K).
@@deanmcmanis9398Sounds like a made up story.
I’d like Zach and Andrea giving me all of my news, not just for car stuff. I really appreciate the way they followed this from start to finish.
Love this. I am Korean, work at Hyyndai Canada. We make these cars like crap. I cannot believe people are buying them.
It is obvious a Chinese man wrote this. -Korean
Suuuuuuuure 🤨
I replaced my nissan leaf battery for $6K. It was from another Leaf, but had full capacity at 12/12 bars (still does over 2 years later). However, there were stories in the news similar to the one here with Nissan as well.. asking outrageous prices for battery replacement, IF you can even get them. Manufacturers don't want customers to replace EV batteries... they want you to buy another EV. This attitude needs correction.
Needing to replace the car rather than replace the battery makes a mockery of the eco credentials of evs.
Did you shop around for a battery?
@@roosterbooster6238 I agree. In my case $6K was cheap for a relatively new battery. Availability of of good used Leaf batteries is very scarce. I'm sure there are many used leafs scrapped due to the inability to find a replacement battery. Nissan put zero efforts in providing any options, and third party suppliers are as rare as hens teeth.
This just shows it's a disposable world. EVs were made to fail and that is sad. Batteries can be fixed but, the infrastructure is not ready for this type of work. Changing out Cells in battery that have failed, could could cost a few grand, not $25K+.....
@@TheCoolDave Since it is relatively new, there aren't many businesses that repair EV batteries (in Canada especially). There should be some sort of regulation that forces manufacturers to put authentic efforts into reducing land fill.
You have to realize batteries are MUCH larger now. A modern EV battery takes 9 hours to charge at 220 and days at 110. These batteries are huge.
Doesn't matter if the replacement battery costs 6K or 60K. Issues like this should never void warranty and should be repaired by the dealership or a local brand service.
This didn't just randomly happen though he hit something
So using this logic, if you hit something and damage your suspension, frame, body, etc it should be covered under warranty??
That is madness
Clearly his fault it is just a dirty secret that gets ignored when owning ev. Often repair costs can be absurd and seemingly normal damage can lead to danger of fire and mandatory need to replace battery
Exactly. If a carmaker says the battery IS damaged, I get it, it's an explosion risk & it's hazardous waste - but how can they go all "Pandora's Box" on it? Shouldn't there be sensors for the battery cells that can determine the health of the cells? Tesla (not a fan of Elon here) have sensors that tell the battery when it's too cold or too warm, the least a car maker can do is configure software that allows them to determine each cell's viability. If I'm paying $60k for a battery, it'd better read me a bedtime story & tuck me in.
If you drop a 60" TV, and the LCD cracks, do you go through warranty to fix/replace that? Of course not. That was not the fault of the manufacturer. Ignoring the ridiculous 60K cost for this, this incident has NOTHING to do with warranty. Warranty is used when the manufacturer created a DEFECTIVE part. Crashing a car does not make a part defective. It was broken by an impact.
@@numbr17 That's true, warranty doesn't cover accidental damage, that's what insurance is for.
One might consider the battery shield to be defective if it can't prevent road debris from compromising the inner battery compartment, though. There are limits of course, bulletproof might sound over the top, but given the chance to improve something like that, I'd even suggest Kevlar be used rather than some sheet of aluminum. Battery is the only thing other than the passengers that needs protection. Road debris isn't exactly uncommon. Hyundai aren't really at fault per se, but that must have been some pretty charming debris to do a battery in. Hate to be the guy opening the battery compartment. The "might explode" thing is pretty serious...
Get the new guy to do it.
Hyundai service anywhere outside of Korea is garbage. Especially for Genesis.
Wow. I remember all the uproar about people having to pay $26K on a $100K+ Tesla Model S battery replacement. This is just next level.
lol. That's what i was thinking too. People make a fuss over tesla battery replacement costs (which is now even lower at around 10K or so) while all this is happening with other EV brands who probably dont have a mass scale production to reduce the cost of their batteries
@@elvisjacob7363 No, recent quotes for Tesla's are around $23k, which was a quote for a one year old Model Y in Scottland that supposedly had water damage.
I have called Kia North Vancouver dealer to buy the PHEV Sportage and the sales told me that the waitlist is 3-4years. After learning the Hyundai/Kia battery replacement cost…which is a ripoff in my opinion, and the unprofessional dealer’s handling process in this case, I am going to buy a traditional gas car. This video is very informative and I admire both of you telling this dark side of the EV story
dont buy a kia or hyundia
Buy 4 Chevrolet Spark cars for the price of an ev ... one for each season
From Toronto Canada, recently CTV aired a story about a similar issue on a Hyundai Ioniq (sedan model), a 2017 model, used with 70k km when he bought it. One day his car stopped charging and the dealership quoted him for 50k to replace the battery. Outrageous! How can Hyundai keep getting away with this
Close, but not quite. The car had 172k km on it. The battery warranty was 160k km.
@@stephenj280 He bought it used at 69,000km? I never said how many km he had when he was quoted
@@thatweirdguy_ben So basically ANY EV is worthless after it's battery warranty is over.
Bingo!
wow, i remember you used to have a car segment on the news or global or something back when i was a kid.. good to see your still rolling. crazy blast from the past seeing you again
When I saw Kyle it was clear to me that the dealership wanted to take advantage of a young man.
Stealerships
Agree. Kyle should sue the dealership
He's still thinking about getting another EV. Is the dealership taking advantage of Kyle or simpluy enabling his delusion?
dealerships are outdated and should be gone. especially hyundai/kia dealers since they are the worst of the worst
Thank you Kyle, for sharing your story with Zach and Andrea. Stories like this are important to be shared nation-wide. I hope it makes the news as people need to be informed of what's happening out there.
I emailed it to Global Calgary.
I actually had a small wait-list deposit ($100) on the Chevy Equinox EV. It was supposed to start at 42K CAD for the base model, and I get 5K federal and 7K provincial rebate. Now, they say it's going to be 50K CAD.
Note that the rebate is AFTER sales taxes (15%), and to get the mid-trim with AWD (58.5K CAD), it would be 55K CAD after taxes and rebates. A Mazda CX-30 GT AWD is 43K CAD after taxes.
Now, I ran the numbers, charging at home will save me about $870\year on fuel and maintenance, but insurance is $500 more than what I pay now.
So, in order for me to break even, I need that $370 I save every year to cover the 12K CAD difference in price between the two cars. That will take me 32 YEARS!
What a freaking joke!! The numbers don't lie. Pure insanity!!
Let me guess, you also just moved from Ontario? Lololol
@@TrumpforPrimeminister2024
Yep. Cheap real estate (so, cheap property taxes and home insurance), free water, cheap electricity, cheap car insurance, etc.
Half the price of Ottawa, 20 minutes drive to downtown Ottawa. Couldn't resist that deal. From a tiny semi detached with a tiny driveway, to a detached with half an acre, an inground pool, an attached garage, and a driveway that can fit 6 cars comfortably.
And since I moved (early 2021), the healthcare and the roads in Ottawa became just as bad as the ones we have here... So other than the language, no downsides.
@@shane250 please say you are in Halifax or something .. health care just gets worse here seriously lol
@@TrumpforPrimeminister2024
Naaa. Moved from Ottawa to Gatineau (QC). Healthcare became a shitshow pretty much everywhere... But in Quebec, it was always a shitshow, so no change 🤣
some insurance companies are dropping ev's because of high claims.
Well, when the battery cost as much as the car I can see why.
Fires, theft, some people key the sides of them in parking lots. Parts are super expensive. Some tow companies won't tow them... @@jeffdaman6969
Wow that is INSANE! Based on the damage, this should be able to be repaired. There is an approved method to repair the cover. Also, packs are WAY cheaper than that at every other Manufacturer. It sounds like this Dealer does not know what they are doing.
The more I think about this story the angrier I get. I don’t care how nice the dealer is when he’s talking to him. They are either crooks or incompetent. **EV batteries don’t blow up!** Dealers don’t like EV’s. I’m sure the next time he walks into the dealership they’ll be trying to sell him an ICE car.
I’m not justifying the cost, but I’m a certified Mercedes EV tech, there is very strict instructions on how EV battery repairs go, we are also not able to go inside the battery. That’s some QEC and engineering would do. The price is insane. But the dealer does not set the cost. The battery way over values. An EQS battery is 33k, and in most cases MB may assist to help keep the vehicles on the road. Hyundai needs to get their heads out of there butts.
This is because the dealer does not want the liability of this car catching on fire and burning down a whole car park.
price gouging?
I think Tesla battery packs are around $10k or something....
Is it any wonder people don't trust car dealers, makers, service centers, insurers, etc? I know your channel doesn't normally do consumer advocacy but please do more.
With all the shady shit that goes on with dealerships, insurance companies and manufacturers, the advocacy could be another whole UA-cam channel!
“Motormouth on Your Side.”
“Motormouth Speaks Up!”
(I doubt they’d get invited all over the world to launch events anymore, though.)
It's the government(s) that shouldn't trusted. Car dealers can't MAKE you do anything; the same is definitely true for corrupt governments, of which there seems to be an ever-increasing supply.
Kudos to the two of you. You have dealt with and reported this in a top professional manner. 👍
Imagine buying electric vehicles 🤡
This is completely unacceptable!
I was considering buying 2 units of this car to put in an Uber fleet in Portugal. If you are having this problem in Canada, I'm sure it will be no different in Portugal. After having access to this case, this possibility is completely ruled out. I'm going with tesla model 3. Thank you Kyle for letting us know about this situation and I hope you can resolve this situation in the best way.
Tesla has same issues any car you use as a taxi 🚕 the warranty is voided in UK
Don’t know about Canada
My issue with the VW ID3 is that they dictates the battery recall saying it is free of charge, then emailed me that they are going to charge me £87, they would not release my car until I paid.
Was seriously looking into buying an EV next year. Now I have second thoughts. Thank you so much for educating all of us.
and the government is trying to ban ICE vehicles in the next few years..
ARE YOU PI55ED???
don't buy one
Be wary of Kia/Hyundai, this doesn't apply to all EVs
We were looking at a Model Y, but decided to go with a RAV4 hybrid instead mainly because public chargers are horrible. The RAV4 battery is mounted in the cabin.
Top line of invoice shows the list and net prices of 6,649.98 but the amount entered in the “Amount” column has a “5” entered before a figure of 6,649.98. This just looks like an error because 56,649.98 is not equally divisible by 6,649.98, even if multiple cells were involved. The quantity in the first column clearly shows an item count of “1”. I would have queried this apparent discrepancy.
It really does look like a big finger hit the 5 on the keyboard at the same time as the 6. It really looks like a typo. Just get a second quote.
No, if you notice the columns for the individual parts prices are not wide enough to accept a cost of over 9999,99, but the final column is able to fit all the numbers in.
I love mathematician.
@@fabioaa2025 🙂
This homie needs to learn himself some modular arithmetic in cases where limited digits are available. Don't do drugs and go back to school, fool.
The real question is why is a replacement part more than buying an entire vehicle. Either someone is overcharging for the replacement battery or the new vehicles are heavily subsidised somewhere in the supply chain.
Probably is subsidized by the OEM economy of scale plays a huge role and if it's not there things get expensive. Plus Hyundai can't afford to not build evs because that's where the industry moves to. So internal heavily subsidies the evs. I don't know if they release net profit per vehicle model but is gonne be negative.
I think Ford releases these numbers and they loos~ 30% of the price of the EV per car and they carry that with the profits from the ice fleet.
Other than tesla and BYD not many manufacturers have figured out how to build EVS at scale and with profit.
Look at Nio for battery pricing, they allow you to buy 75 kWh or 100 kWh if you don't opt for battery as a service. 🤔
Not really. It's an availability issue. The only one making the battery is the car manufacturer. (Aka a monopoly) and they have a very justified interest of only selling batteries in new cars. Future even car manufacturers keep little to no inventory which means the only justified expense in the supply chain are the highest margin purchases which are new vehicles. Support right to repair, investment in third party and antitrust legislation.
@@Furiends Usually you only swap faulty modules, not the whole battery.
For MEB it is about 1600 EUR + work afaik.
I looked up the part number and I can get it for $31k. Many places markup the price of the part by 100% plus labor. Not a big deal when you're talking $100 -> $200, but this was nuts.
I'll stay with my 2003 VW running on premium gasoline. The plastic bottom cover cost about $250 to replace, LOL (caused by hitting some snow moguls on a back road).
I agree with Andrea. I'm sure Hyundai is not the only brand with disappointments. I was in the market for an EV, but I was hesitant. I stuck to ICE. After hearing similar stories on these batteries being the major cost of any EV, new or old, I'm gonna continue to wait. The anxiety may not just be range but bankruptcy as well. Great content Motormouth. You are a great source of information.
It doesn't just affect EVs though. I know plenty of GM owners who have had to spend anywhere from $15-35k on replacement engines not covered under warranty (diesels), just as I know dozens on Hyundai and Kia owners who have had to spend $7-9k on replacement four bangers for their shitbox SUVs, and anyone who knows a VW touareg gen 1 owner will know all their horror stories.
The cost for a completely failed EV battery would be significant. But this is not a case of a failed battery (notice that "Kyle" doesn't even mention whether he saw any alarms or noticed any loss of range on the display), just a dented protective/skid plate. Whether anything more than a replacement plate was needed has not been determined. Kyle got scammed by his dealer and insurer. I feel bad for him, but you never ever trust a dealer's claim on warranty work, much less their announcement that "you will be liable if the vehicle explodes". That is just madness.
Caveat Emptor. And most, if not all, auto dealers are rip off artists. Publish the name of this dealership in the video. Let everyone know what they can expect from these sharks.
Stick with ICE, until they find a valid cheap and green replacement like water power (aka hydrogen). Even if EV is the long term solution (which I don't think it is), the technology has not settled or matured properly, where it is economically feasible for regular people (as opposed to being toys for the rich).
If reliability and low cost in an ICE is important, stick to something like a Toyota.
Thank you for reporting the real life situations people are facing with their EVs.
DO YOU BELIEVE HIM???
@@StevenHaggisyes
@@trigs1326 YOU NEED TO SEE A SHRINK THEN. GROW UP FFS AND DO SOME BLOODY RESEARCH
@@StevenHaggis Oh yeah, cost to replace Solterra or BZ4X battery is $45,000 (part only).
@@StevenHaggishey ev bot stop spamming.....
At time point 2:50 in this video, the closeup of the invoice says the battery part number is 37501-GI351, the LIST price is "6649.97", and the NET price is "6649.98". Then, in the last column, it says the AMOUNT is "56,649.99". How did we get from $6,649.98 to $56,649.98?
The manufacturers should have a protocol in place to send the battery pack to a facility that can test it to determine if it does need to be replaced. In this particular story the decision-makers are just guessing for a worst case.
The battery doesn't need to go anywhere to be tested. It can all be done by the dealership. Plus how would most dealerships crate and ship a 2 or 3 thousand pound battery? It doesn't even make sense.
Dealerships do not have the expertise or the equipment to do a thorough test. Most battery packs weigh 1,000-2,000 pounds. It would not be difficult to ship on a pallet via freight. That's the way the manufacturer would ship a replacement battery pack. @@stevenstewart1308
@@stevenstewart1308Tesla does it all the time when replacing a battery. Then a refurbished one is sent back to the local Tesla center for install.
What facility??? Lol...
@@jpizel1070 just because Tesla does something doesn't mean everyone does. Kia will just have the bad cell replaced not the entire battery pack.
Anyone else notice the LIST and NET amounts are 6,649.98, but the Amount is 56,649.98 (Think they just added an extra "50,000" for no reason, or is it a typo? - Minute 3:27 of the video (And yes, the quantity is listed as "1")
So sorry for Kyle.
This should be a lesson for everyone - stay away from Huyndai/Kia.
Both their IC and EVs.
Yeah having class actions lawsuits for engine fire, engine failure, and getting stolen all in the same car should be enough. When my cousin's Kia soul got stolen they made it 2 miles down the highway before the engine blew.
Indeed, this is frustrating for Kyle... I'm happy to have dumped my Ionic. How about an aluminium skid plate?
understatement of the year....boycott/void that crap.
This is the cost for all EVs. This is not specific to Hyundai and Kia 😅
One thing isn’t clear with the description of the hole. You’re saying that the hole widened but that doesn’t appear possible. Did you mean to say that the space between the cover to the battery decreased indicating that the cover was impacted hard enough to permanently change its position? If that’s the case it would mean something bent or was crushed but without removing the cover for inspection there’s no way to determine the extent of the damage like you indicated.
Very similar happened to me in Australia with my Holden (Chevrolet) Volt. A 1/4 inch dent on the front protection plate wrote the car off for AU$15000 repair cost about 3 years ago. I was under the impression that batteries are repairable, rarely get replaced entirely, and in my case also wasn't even damaged. Certainly, no-one inspected inside the cover plate.
The write off paid out AU$27000, and that was helpful, but now of course, insurance on electric cars everywhere is becoming ridiculous.
This is a great callout highlighting how even a successful EV model that’s been in production for years now (Hyundai is quite new to the scene) can suffer from this exact same issue. Terrible.
They don'T repair old batteries cause too much work. If the battery have 3000 cells they have look one by one to see which one is faulty, then remove one battery on the pack de-solder re-solder so they scrap them and build new one cheaper.
These secret society humanoids are working to make driving and car ownership too expensive for the regular people. This is all being done on purpose and they need to be rounded up and jailed! The whole lot!
When I think about the reasons why I wouldn’t buy an electric car, this wasn’t on my list until now. This just doubly convinced me that I won’t be owning an EV until I am forced to.
Dont worry they will be banned before that happens..
Even when forced don't give in
Fk the new world order
You are aware that it’s not the problem of EV‘s, but a problem of modern companies?
Look how ford, bmw, basically any modern car brand treats their customers. EV‘s are just the tip of the iceberg, I can’t tell enough stories of people having to fix their 5 year old diesel car for 25k because the motor needs complete replacement. Modern cars are the problem, EV or ICE🤯😬
Convert your gas vehicle to propane if / when they ban gasoline, and you will be able to keep it on the road for a long, long, long time.
🤣@@StealthySandwich
There is absolutely no way that the battery pack cost $60,000. How are they able to sell a new vehicle for $55,000? The protection plate is there to get scratches, dings and minor dents.
It's a scam like all EV's 😂
It doesn’t, someone looked up the part number and if you move the decimal point over to the left once it’s only over $6000😂 The story is fake news!
That’s what i dont get it says $6649 plus $1599 for the labor on the parts invoice. Then the total is 60K+ how is that possible?
It's called an assembly line. Off-the-self parts are significantly more expensive than the car as a whole.
I am confused by the part price on the invoice. It seems like the price was $6649.98, but at some point, a 5 was inserted onto the price. What's the story on the invoice showing $6649.98, and then it becomes $56649.98? Am I the only one who sees this?
Thank you for airing this. Good for Kyle for blowing the whistle. As for the car companies - with these replacement costs - it is a big turn off for consumer.
Why would you even consider buying a EV because of the battery issues.
And the next problem is the insurance on the car. In Australia it is over 4000 dollars a year. .....
By this time you have saved no money at all .....
No thank you. 😂
@@conradscheepers wow why is Australia so different to the rest of the world? Are the governments anti-ev policies holding them back?
this is like ink jet printers that costs $40, but you have to pay $80 for ink
Local people car fix it, send it back to Asia.
When will Canadians learn to do it themselves !
Import it all, or do it yourself !
@@lucasremdealerships copyright their repair manuals. this is an anticompetitive practice that inhibits other mechanics and rogue people to do their own repairs. also allows dealerships price gouge on repaires that only they can do. btw it breaks antitrust law
i tried fix door latch on my hyindai, only dealer could do it they wanted charge me 500 for doorlatch, i said let me buy the repair manual ill do it myself they said it was copyrighted..
I used to work in a dealership service department, and we worked with the parts department all the time. A lot of people don’t realize these dealer parts departments have markup tiers. If a part costs them $65 and standard list price of $100, the parts Dept would sell it at $135 to anyone they could. I’d about guarantee that dealer was marking up that battery insanely and Hyundai home office could see that. Notice the “cost” line on the quote matches the list? They’ve hidden their cost.
Car Dealers do have the Gilette Business model.
The car is sold at a lesser margin. While real money is made in service and repairs.
Right, it is clear as day the dealer is pulling an insurance scam. The battery is fine and they are using a loophole sell a 60k part.
My mom went to the dealership she bought her hona pilot from to get a rear taillight she was quoted $500 i found a oem factory replacement for $85 online and it took 10 minutes or so to switch it out .
I looked up part number 37501-GI351 and it was only $31,666. But still...
Completely agree. The Kona recall battery replacement was under $11000 USD including the labour. That was a fairly big 64kWhr battery. There is no excuse for $60000CND.
As an engineer familiar with lithium-ion batteries and the associated risks of fires and explosions, I have a problem with this story that goes beyond the insane $60,000 battery replacement cost.
It should be illegal to sell a car whose battery cover is no more than a beauty cover, which cannot effectively withstand the impact of a rock, a piece of loose asphalt or other debris on the road - these are inevitable events that occur in everyday driving.
We have developed strict standards and tests for front and rear bumpers, for example, to ensure that these limit damage in an accident, which is not an everyday occurrence. We need to do the same for lithium-ion battery covers, relative to everyday occurrences.
Thank you for exposing this and sharing such an illogical and frustrating story. We need to hold these corrupt companies responsible and demand better service, warranties, and right to repair that serve the customer. Let's just say this for what it is - this so called green vehicle saving on emissions etc, is a single-use vehicle. If the battery costs more than the entire vehicle brand new, Hyundai/Kia has created a disposable vehicle.
Would love to have seen the dealership featured in your video. Seems like they scammed this kid or ICBC out of $60,000 for a scratch. Might be worth a surprise visit, some undercover journalism, or just straight up BBB investigation.
Even if the battery had to be replaced, $60 000 is a scam. No way that it costs $60 000.
Yeah, having any part of a car exceed the total price of the car sounds ridiculous, and should probably be addressed by regulation of some kind.
However, there are extenuating factors to consider:
- the battery is a structural part of any EV, usually built as a complete assembly almost the size of the car itself (width and lengthwise). It also weighs more than half of the car.
- as such, shipping a battery is extremely expensive, since they need to be shipped individually from an assembly plant to the workshop, and take up a massive amount of container space and require a lot of packaging and safety measures as they're essentially bombs.
- shipping cost, disposal fees and profit margin is part of the price of the replacement part on a repair quote
- spare batteries can be hard to get as virtually all of them go into cars at assembly plants and as such there is an additional hint of inflation in the price due to that.
The way to fix this situation would be to require that all EV batteries be made as repairable assemblies of standardized battery modules no larger than some manageable size. Tesla, Hyundai, Toyota, etc. would all need to accept the same, easily replaceable battery modules into their packs. That way, damaged EV battery housings could be addressed by shipping over a new housing, without actual batteries in them, and recycling programs for the actual battery modules as well as a healthy aftermarket could be established.
As it currently stands, the EV business is killing both the planet and the business space at a record rate as they try to maximize their own profits.
...to clarify the "modular battery" idea, imagine the inside of an EV battery housing consisting of multiple banks of devices two thirds of the size of an average 12 volt car battery. Those devices, or modules, could be replaced individually as they age as standard maintenance. It wouldn't matter who made the modules themselves as long as the power rating would match the car's specification. Any garage could fix any EV battery by opening it up and replacing the internal modules.
This would be the way to go forward, and is actually very close to how EV batteries are a put together internally, but the manufacturers will fight any attempt at standardization tooth and nail, probably citing safety concerns.. because right now, they have complete and total control over the supply and pricing of the batteries for their cars.
@@peterjohnson9438 It is just Tesla that has a structural battery. The labour costs were quoted at less than $1600 so the removal and replacement is relatively minor.
You get money returned when recycling an EV battery. They generate what is called black mass which is about half the cost of the battery. If the battery is just degraded and not damaged, it is given a second life in grid storage before it goes for recycling. Used batteries are actually quite valuable.
The batteries are made by LG and off the same lines as the batteries that go into new cars. There is some additional handling and shipping fees. The shipping issues are actually less than what you have from a car. Don't forget that they have to ship the battery to Hyundai and then Hyundai has to ship the car. They are shipped in a low state of charge to minimize risk.
ICE cars are doing a much better job at killing the planet. There is no question that EVs are a better option. The human race has to stop burning fossil fuels and this is one step in the process.
The whole issue here is that the dealerships are overcharging on the parts by a factor of 4 to deliberately discourage the adoption of EVs. That is why Hyundai Canada is now telling its dealerships to involve them on all battery replacements.
@@peterjohnson9438 Standardization has its benefits. In this case, the dealership is also ripping off the customer.
thank you for bringing this story to public. EV market has some very important issues that needs to be resolved.
Not resolve blessings. Just buy an ICE car.
The best move is not to buy ev’s ………..till when companies solve all this big issues. ( bring prices parts and labor down)
Sorry to bring the bad news but in the early 20th century people rejected EVs in favor of gasoline and diesel fueled vehicles. The same thing is happening now over 100 years later.
The cost of these battery replacements has been well known for a while now. The owner should've done some more research. I love my diesel!
Yeah, the cars is getting newer, but not all of the dealership. A friend of mine drove his brand new Renault Megane EV over a rock. The rock scraped the whole underside of the car. What do you think happen to his battery? They replaced the cover. End of story.
I've seen nightmare situations about the batteries for these cars. I will not be sucked into buying one of these nightmares!!
Great video guys!
It exposes a quite few things about ev manufacturers:
1. The long term car warranty means nothing if it voids if batteries are impacted. One would imagine any accident would impact the battery.
2. The evs would be worthless once batteries warranty expires or whatever you have an accident.
3. 8-10 years down the road. It 16:50 would have millions of ev carcass all over earth which would do a lot of harm to the environment.
Failure of the physical battery protection on ordinary road hazards is failure of the car to be suitable for it's intended purpose.
Excellent video as always, you guys! Poor Kyle, I feel for him.
I’m an old guy, and honestly, I just don’t understand this rush to go to EV and/or hybrid vehicles. I get to save the environment, I get fuel cost, I get all of those things, but let’s face it cars today and trucks for that matter are so much more fuel efficient than they were back when I first started driving in the 80s. I think of the very first car I owned a 1978 Chevrolet Monte Carlo with a big Honkin V8 in it, that used leaded fuel, lol.
I realize I’m probably being somewhat hyperbolic, but the reality is, and your channel validates this, consumers are buying big honking, SUVs, and great big cars and trucks to haul their family, or stuff around. It’s just ridiculous!
If we want to make the world, a safer, cleaner, and more environmentally, friendly place, let’s build more little Honda Civic hatchbacks like we used to do back in the day. That’s all anybody really needs. All these soccer moms that I see at my local school, dropping kids off and picking kids up every day in giant pick up trucks and SUV and sitting for 10 or 15 minutes with their engines idling makes me laugh.
No one seems too concerned about the environment when they’re making the school run, lol.
Electric vehicles will probably get there someday, and there will be teething problems. However, at this point, I just don’t think enough analysis has really been done to the cause and effect of the switch to consumers, and to the environment.
What is the cost going to be to bring more Hydro electricity plants online, where is that power going to come from?
What’s the economic impact going to be to consumers, employers, and companies as we move from fossil fuels to electricity. How many thousands or even millions of people may potentially be out of work? What impact does that have to the global economy? How does that affect the environment?
Anyway, sorry for the rant, you guys are amazing, love the channel!
Good Rant !
That was a great response. Could not agree more about everything you said.
" I just don’t understand this rush to go to EV and/or hybrid vehicles. I get to save the environment. . . "
That's the rush. To save the environment. We're living on a dying planet. If you don't see that, you must be walking around with your eyes closed.
EVs cost a lot less to operate and they perform a lot better than gas cars. And now they're pretty much price competitive. In the US, you can buy a tesla model 3 for under $30k when including the $7500 tax credit. It cost less per mile driven than a civic and it's a lot bigger. EVs aren't selling well because of the environment. Rather it's because they now make economic sense. Outside of the 1 in a million chance you have to replace the battery after a year and the dealership has no idea what they're doing.
@@eyesuckle why don't you save your self righteous nonsense for the chinese and indians? you do know that the chinese are building about one coal burning power plant a week, don't you? All the efforts of a pipsqueak country like canada amount to didly squat.
I understand how stressful it was to release this video. Honestly, and integrity 👏 👌
And this is why EV's will never 100% replace Hybrids. Long live the manual.
Absolutely crazy. EVs and also new ICE cars with far too much tech and ADAS systems are costing an absolute fortune. Thanks for sharing.
Never had a newer ICE car written off because of minor damage to the underbody.
Especially on unpaved roads, minor scratches are easy to incur.
@@svr5423 Yes and no with petrol car. Today petrol car one and EV one have normally same limit with insurance. If airbag got deployed (I saw some with looking like minor damage in the front). Considered good for scrape for petrol one. This said, we all know scratches are normal. Look like not those incompetent before claiming his car good for scrape, they didn't even took a small look under the protective plate or ask to any expert an advice before declaring scrape his car... It's like declaring scrap a petrol one because it's under protective plate got scratched. Crazy like that what look like incompetent or it's Stealership? Personally, seeing those pictures, anytime I would buy this car, just for used parts will pay for himself and I would love to have this almost NEW battery pack as energy backup here.
What a tremendous service you guys provide! Thank you very much. I've watched the video after watching the follow up video of another incident.
I previously ordered without success a Toyota EV and eventually took possession of a hybrid with the intention of buying an EV in the future.
Needless to say, I'm going to have a conversation with the dealer about this issue before going forward.
Hybrids have batteries too.
I truly appreciate you guys standing up for the consumers & spreading this extremely important information. This is one of many reasons why I purchased a 2024 CRV Hybrid instead of a fully electric vehicle; hoping the hybrids will never suffer from this kind of ridiculous treatment & many of the other problems fully electric vehicles bless their owners with.
Edit: Hyundai & Kia have always been 2 brands of vehicles I would NEVER own for good reason. Their reputation speaks volumes; you’d have to be a true fool to overlook that.
Is your assessment of their reputation based on facts or just a hunch? Surveys of reliability show Kia and Hyundai well ahead of Honda. Simple fact.
@@geoffnewman3109 🤣
this is how hyundai KIA make majority of money.
its a scam.
Now you have an engine that could fail and electronics that will fail. Good luck with future services. I had issues with my hybrid in the past so I went full electric. Tesla is really the only game in town when it comes to EV.
@@wilsonsamiano your statement is like saying to a mother, who just gave birth; Now you have a child who is going to poop. Your logic farts brain farts. Tesla is absolutely nothing special, drove a few of them, even had a rental for a while, and hated every second of it. If you travel a long distance, it is an absolute nightmare, their batteries, crap out a lot in the winter time, and giving them charge takes considerably longer than their advertise time. Electric vehicles are only advisable for people who commute very short distances often. No, thank you.
Replacement of battery will NEVER be cheap for EVs. If every customer will consider that amount when making decision EV sales will stop. It should be manufacturer problem and covered by warranty (period).
Thanks for posting this. We'll stick with our good old Prius for the foreseeable future. After almost 20 years, our son replaced HIS Prius battery for $1200. That's reasonable.
A footnote is that 1.5 million viewers and counting will NOT be buying Hyundai EV's.
The current going rate for EV battery pack costs is about $140 per kilowatt hour, the ionic has a 77 kWh battery, that comes out to less than $11,000 for a brand new battery. That does not take into account the core return you would have on the original battery, which should be a few thousand dollars at minimum since most likely all of those cells are viable to be reused.
Another “ Right to Repair “ issue .
Especially from the Korean Brands …. 👎
That's a 45000 dollar markup 🤔
@@0Tweaky0aka ConArtist Scam, this is the used car industry we're talking about.
Where are your numbers coming from? are these numbers just for the cells or the manufacture battery/parts? i think the battery proprietary, to Hyundai
Yeah my ev6 battery is $7kNZD cheap as and faster with longer range. Latest batteries you can freeze for days then put in 1000 degree fire then put in car no probs you can shot a hole through it bend it in accidents and just put in new car sweet as
I appreciate your standing up for Kyle. I watch Tesla Bjorn on UA-cam and a number of his videos are with EV mechanics and they can diagnose the battery pack down to individual cell level to look for anomalies. I wonder if any effort was made to check the battery. This seems like someone made a scumbag move. From what I’ve seen battery packs run 8-10k.
Battery packs are more expensive than $10K but manufacturers like Teslas will take your old pack and battery modules and provide credit so the final net cost might only be $10-18K compared to $26K for a brand new pack. These modules are reused if good for refurbished packs or for solar storage.
Something NO ONE is talking about. How did it end up being 56k when the invoice shows a single battery being 6649.98 with 1600 in labor for the install? There's just magically a 5 in front of the battery cost on the final total for the invoice.
50k is average for a new battery for the Hyundai Ioniq vehicles, this is not new
@user-cf9pr4kw7p but the invoice doesn't make sense. It's like a 5 just got thrown on there out of the blue. The rest is the same though