@@KevtechITSupport update! I just got hired today as an IT Helpdesk Analyst. I know it doesn't much but for me this is a huge leap considering that this isn't my forte. My man this video alone help with the technical interview. I will surely recommend this. More power and hope you'll continue helping others who wanted to start their career. Thanks again!!!!!
@@KevtechITSupport sorry mate. thanks dear Kevin. just a request please. when you have time, maybe we can some guide about powershell from you Kevin. would be great I guess. you are doing so cool. tnx again btw Arman :)
3:20 account locked (Active Directory) 5:14 password expired (Active Directory plus cmd verification) 8:51 account locked out of DUO or RAS or Google Authenticator 10:56 wifi needs to work for vpn to work 11:23 DUO isn't getting notifications 13:20 Install Cisco anyconnect for vpn clients 15:24 Opening Cisco anyconnect 16:35 VPN profile missing on the C: Drive 19:44 How to check Cisco Anyconnect Adapter 20:39 How to get the certificate & update the policy of the computer 23:44 Escalation process to the next level
is it secure enough to ask for just email and phone number? i would think that would be easy to find online? i thought there might be something like a security question , "who is big money?" something harder to find.
so lately i have had a few calls vpn is working on one internet connection but not on the other for example vpn was working on verizon hotspot but not on spectrum internet. one call was very interesting the vpn was not working at her home but was working literally 7 houses down on her mother home. any ideas?
I seen it a few weeks ago on someone machine. That's why I said check ipv4. I mentioned that issue on Danish live training a few weeks ago. The vpn had an update that was forcing a random ip address on the nic card so vpn wouldn't work. This was specific to certain network service providers.
@@ihameed issue was, whenever you hit connect on VPN it would change the ip address of the ipv4 and stopped it from working or connecting. That's super rare by the way. It was a corrupted profile and vpn update.
Bro Kev, since you are self-taught, where did you learn to use the tools for troubleshooting the helpdesk? For example, in AD, a customer gets locked out of their computer?
Through playing around with vms. I have my own lab environment so I always been curious about group policy and how accounts get locked out. Found out later through research that you can lock accounts using group policy and also push out different policies like change someone wallpaper.
I've tried to download Cisco AnyConnect and it says I would need to be a customer with active AnyConnect Apex, plus or VPN only term/contracts. what should I do?
Good evening, could I ask you a question? how can you unlock the account, if turning on ciscoanyconnect leaves as error: '' login failed '' ... how to unlock the account?
that goes back to your networking team, this isn't networking stuff. This is a braw overview for someone in IT Support. We wouldn't dig that deep in support.
very helpful! what about getting an error msg: Unable to connect Wrong credentials?!? using Cato VPN duo authentication? Is this is the same as account Locked? I'm fresh out of school starting my IT Support Helpdesk career? My IT guy mentioned my error msg was an infrastructure issue and it happened to more than 1 user IDK... he synced with my desktop and did something on the backend. Not sure if this was a test for me.
Push notifications were coming to my phone, I was getting authenticated but vpn error msg occurred after 2nd step authentication. What would cause this?
This is cisco any connect. I'm not familiar with that software. It depends on the company and what they use. This is basic troubleshooting for VPN issues. Every company has a different software but this will be some stuff you might want to troubleshoot like account locked out or password change, etc. Just basic level of troubleshooting vpn. Each company has it's own vpn software but it will always be a similar problems like account locked, password reset, locked out of 2 factor authentication. That's what the point of the video is for. Of course, the vpn software is different but you still need to understand basic troubleshooting steps.
depends on the company, our company focuses on certificate and profile. We don't worry about hostfile. Usually our laptops are fully image by the company image. It depends on the company and how it's set up. This is also a basic video for new people in tech, I don't want it to get too complicated.
You can always pause the videos if it's too fast. Can't do anything for missing vpn profile as level 1 support. You can only run gpupdate/force. The network admin needs to make a new configuration file for the user.
Just started my career on this field. And I find this very helpful. Will watch your other videos. Cheers!
Good luck, cool
@@KevtechITSupport update! I just got hired today as an IT Helpdesk Analyst. I know it doesn't much but for me this is a huge leap considering that this isn't my forte. My man this video alone help with the technical interview. I will surely recommend this. More power and hope you'll continue helping others who wanted to start their career. Thanks again!!!!!
Congratulations 👏
I just found out about these two channels, and in few weeks I learned so much from you guys. Thanks kev and danish 💖
Glad our videos help. We're are here to help. Definitely trying to help people and share our knowledge.
How you don't have a million subscribers yet astounds me. These are fantastic videos my guy!
Thanks. I have no clue lol. It takes time.
Hi kevin. Thank you for your effort. Appreciate your knowledge and time . Video help me a lot.
I have an interview tomorrow, wish me luck and thanks for this btw!
Good luck.
Man, you do a great jon. This video was exactly what I wanted, and indeed useful for everyone in this career field.
Thanks million man 🙂🙏😉👍🍀
Jon lol? My name is Kevin, but thanks
@@KevtechITSupport sorry mate. thanks dear Kevin.
just a request please. when you have time, maybe we can some guide about powershell from you Kevin. would be great I guess. you are doing so cool.
tnx again btw
Arman :)
3:20 account locked (Active Directory)
5:14 password expired (Active Directory plus cmd verification)
8:51 account locked out of DUO or RAS or Google Authenticator
10:56 wifi needs to work for vpn to work
11:23 DUO isn't getting notifications
13:20 Install Cisco anyconnect for vpn clients
15:24 Opening Cisco anyconnect
16:35 VPN profile missing on the C: Drive
19:44 How to check Cisco Anyconnect Adapter
20:39 How to get the certificate & update the policy of the computer
23:44 Escalation process to the next level
Great video, I added in my VPN playlist :)
Thanks
helps alot in my interview. i covers anyconnect section
I love your channel ❤️ new subscriber
thanks.
Exactly what I needed, thanks man.
is it secure enough to ask for just email and phone number? i would think that would be easy to find online? i thought there might be something like a security question , "who is big money?" something harder to find.
depends on the company. We usually ask for email and phone number and job title just in case.
so lately i have had a few calls vpn is working on one internet connection but not on the other for example vpn was working on verizon hotspot but not on spectrum internet. one call was very interesting the vpn was not working at her home but was working literally 7 houses down on her mother home. any ideas?
Check ipv4 settings on the VPN adapter and regular wireless adapter too.
@@KevtechITSupport ever faced such situation?
I seen it a few weeks ago on someone machine. That's why I said check ipv4. I mentioned that issue on Danish live training a few weeks ago. The vpn had an update that was forcing a random ip address on the nic card so vpn wouldn't work. This was specific to certain network service providers.
@@KevtechITSupport so what exactly are u looking for in ipv4?
@@ihameed issue was, whenever you hit connect on VPN it would change the ip address of the ipv4 and stopped it from working or connecting. That's super rare by the way. It was a corrupted profile and vpn update.
Bro Kev, since you are self-taught, where did you learn to use the tools for troubleshooting the helpdesk? For example, in AD, a customer gets locked out of their computer?
Through playing around with vms. I have my own lab environment so I always been curious about group policy and how accounts get locked out. Found out later through research that you can lock accounts using group policy and also push out different policies like change someone wallpaper.
I've tried to download Cisco AnyConnect and it says I would need to be a customer with active AnyConnect Apex, plus or VPN only term/contracts. what should I do?
I downloaded it using the one from a school. You need to login to cisco website to download the latest version olemiss.edu/helpdesk/vpn/windows.html
@@KevtechITSupport thank you very much!! You’re appreciated! I just downloaded it!
how do you download cisco anyconnect for lab purposes when I go to download it requires an account and contract with them?
Just make an account it's free
@@KevtechITSupport oh ok thank you just wanted to make sure.
Good evening, could I ask you a question? how can you unlock the account, if turning on ciscoanyconnect leaves as error: '' login failed '' ... how to unlock the account?
We unlock accounts on active directory
What about a gateway error on Cisco any connect ?
that goes back to your networking team, this isn't networking stuff. This is a braw overview for someone in IT Support. We wouldn't dig that deep in support.
Dude thank you for this video
No problem!
very helpful! what about getting an error msg: Unable to connect Wrong credentials?!? using Cato VPN duo authentication? Is this is the same as account Locked? I'm fresh out of school starting my IT Support Helpdesk career? My IT guy mentioned my error msg was an infrastructure issue and it happened to more than 1 user IDK... he synced with my desktop and did something on the backend. Not sure if this was a test for me.
Yes, can be locked out if duo or ad
Push notifications were coming to my phone, I was getting authenticated but vpn error msg occurred after 2nd step authentication. What would cause this?
Depends how the company has it set up. Can be anything
Let's say if the user is using specific software like " pulse secure" one of the software to connect with VPN
This is cisco any connect. I'm not familiar with that software. It depends on the company and what they use. This is basic troubleshooting for VPN issues. Every company has a different software but this will be some stuff you might want to troubleshoot like account locked out or password change, etc. Just basic level of troubleshooting vpn. Each company has it's own vpn software but it will always be a similar problems like account locked, password reset, locked out of 2 factor authentication. That's what the point of the video is for. Of course, the vpn software is different but you still need to understand basic troubleshooting steps.
Pulse secure is juniper ssl vpn client
We don't use that here, most common vpn is cisco. It depends where you live I guess.
4.9 version app installed, says repairing vpn adapter. Not working at all. How to fix this
Is that work related? Talk to your co worker or network admin.
I am using Work Place Connection on Windows 10 we got rid of Any Connect
Video starts from 13:31 thanks me later 😎😎😎
Thank you
Nice Work
Thanks
What should I do if my cisco vpn anyconnect icon disappeared?
That can be anything. Services, reinstalling the app or something else.
Login denied.Your environment does not meet access criteria defined by your administrator. What this error?
@@Zamwerdowndaroad talk to your team.
Thanks for the quick response.
Heu, do you have the solution for the following issue,
"Connection attempt has timed out. Please verify Internet Connectivity"
That's too generic. It can be a lot of reasons why you get that error message.
@@KevtechITSupport such as? I have tried blocking the firewall but it did not work
@Muhammad Junaid Naeem firewall, bad network connection, bad certificate on user level, account corrupted, etc.
Nice
I have cisco right now in the usa.
If I go to France, will cisco work in france ?
I don't live in France. Can't answer that question. Check on indeed or online. Also, depends on the company you work for in that country.
Hi
When i connected cisco VPN that time unable to use internet please tell me some advice
Talk to your network team. Vpn set up differently in every company.
Hi, i have a problem with cisco anyconnect secure mobile client, the system scan failed! . You know how to fix it?
Need to talk to your IT team. I don't work in your company and I don't know how it's set up
Thanks Kevin
glad you like it!
very helpful
thanks
i like this guy
cool
hey Kevin im confused about the password. So they give you the password and they put it in over the phone? For the vpn part.
User logins with their username and password on vpn and authenticate with mfa.
thansk!
More please about VPN
That is all level 2 pretty much for this one.
Nic video but what about HOSTFILE?
If add host file also working...
depends on the company, our company focuses on certificate and profile. We don't worry about hostfile. Usually our laptops are fully image by the company image. It depends on the company and how it's set up. This is also a basic video for new people in tech, I don't want it to get too complicated.
@@KevtechITSupport ya know.
That's great man.
THANKS
how can i contact you
I'm on discord, it's on my youtube page.
you need to slow down tho. you never went over missing vpn profiles then tried to refer back to it late in the video. huhh???
You can always pause the videos if it's too fast. Can't do anything for missing vpn profile as level 1 support. You can only run gpupdate/force. The network admin needs to make a new configuration file for the user.
Can i access cisco vpn for free?
Nope
@@KevtechITSupport how can i solve the error fetching tenant in azure. Thanks kev keep safe
Can you please join discord? We have people on discord that can help. I normally don't answer tech issues on UA-cam
@@KevtechITSupport can you give me some discord to join me. Thanks
discord.gg/kuadmcuZ