IT: Helpdesk Skills for 2025

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  • Опубліковано 25 січ 2025

КОМЕНТАРІ • 61

  • @NeekRusher
    @NeekRusher 13 днів тому +26

    I’m going to add my 2 cents. If you are getting your A+ try to land a field tech position for the company rather than phone support. Why? Because you will get to meet a lot of the who’s who of the company you work for. You will mingle with a good majority of the other groups. Like NOC, SOC, Directory Service etc. Once you get to know your clients and build a relationship with the other groups in the IT department you will know in your gut what to learn and what’s a waist of time pursing. Also pay attention to your job benefits your union pension or not. Contract work is great but long term career is what you want. Spend your money on educating yourself wisely. Don’t jump into a position just because you heard they are making 150K starting. No…Get to know who is the boss of those groups and their daily work load ask 5 people from that group how do they like working for this company as a Network engineer. Ask what is their daily task. Ask if management always has the tech back. Clients do be Bsn and putting techs in bad situations. Little things the books and youtube cannot teach you. Keep learning and make your money. ✌🏾

    • @sinansakic6838
      @sinansakic6838 12 днів тому +4

      This is actually a money worth comment. 100% agree with you on this one. Money isn't everything if your work atmosphere sucks I guarantee that most of people would quit that job in one year if the envirenmet sucks.

    • @NeekRusher
      @NeekRusher 12 днів тому +2

      @ Thank you. 🙏🏾

    • @AtreidesMuadib
      @AtreidesMuadib 2 дні тому

      Do you have any companies in mind?

  • @plasmafrog8238
    @plasmafrog8238 10 днів тому +1

    Bro love your content. I have an interview tomorrow and your videos are a great to refresh with.

  • @michael5743
    @michael5743 13 днів тому +6

    SCCM is a BEAST to setup, it’s no joke

    • @Zeus-sb7tj
      @Zeus-sb7tj 9 днів тому

      It's really not that difficult

  • @sincerely_moni
    @sincerely_moni 5 днів тому +1

    Great vid! Got an internship working as Helpdesk for Harvard business school and starting in one week! 🎉

  • @kizitonjika8311
    @kizitonjika8311 13 днів тому +6

    Thank you so much..amazing video
    Please sir make a video on SCCM (patch management). Your videos are very easy to understand and follow along...🙏🏻🙏🏻

  • @thegenosims
    @thegenosims 13 днів тому +1

    Always great jewels thanks Kev!

  • @emmanuelkasongo6683
    @emmanuelkasongo6683 13 днів тому +1

    This is powerful.
    I'm familiar with some, I just need to sharpen my skills on the remaining ones on IT Helpdesk

  • @jahrobsta
    @jahrobsta 13 днів тому +1

    Thanks for the video and the helpful tips.

  • @Openigeyes
    @Openigeyes 14 днів тому +7

    I just got my google IT support certification and am studying for my core 1 CompTIA

  • @wonrei
    @wonrei 14 днів тому +2

    Happy new year

  • @theprotagonist8764
    @theprotagonist8764 13 днів тому +2

    I just got the CompTIA A Plus book by Mike Myers. Ready to take that next step…

    • @Thebootstrapped
      @Thebootstrapped 12 днів тому

      Make sure youre using professor messer as well. Helped me a lot.

  • @surafelalemayehu5376
    @surafelalemayehu5376 13 днів тому +1

    Thank you !!

  • @dhruvsharma1172
    @dhruvsharma1172 13 днів тому +2

    Thankyou for your videos man! They helped me get a job
    I had two interview rounds one was technical and other was technical+soft skills
    They asked me about DHCP,DNS,BSOD,BAD PRINTER,SMC,BASIC STUFF ABOUT IP and in other round they focused mainly on macOS and situation based what would you do type question!Thanks alot.

  • @johngg214
    @johngg214 10 днів тому +1

    Thanks!

  • @ProDoc18
    @ProDoc18 7 днів тому +1

    great video, thank you for the information. i was wondering what i would do after i pass my A+. i will be looking into this after, thanks again

  • @Openigeyes
    @Openigeyes 14 днів тому +1

    Thanks a lot bro

  • @theatito713
    @theatito713 6 днів тому +1

    100% true

  • @Gooner253
    @Gooner253 14 днів тому +2

    hello! hope all is well

  • @emmanuelkasongo6683
    @emmanuelkasongo6683 13 днів тому +1

    #Powerful 🙌

  • @carsonjamesiv2512
    @carsonjamesiv2512 13 днів тому +1

    Good info.

  • @omarbarron1822
    @omarbarron1822 12 днів тому +1

    I’m trying to build up my skills and going for the A+

  • @chrisXLG
    @chrisXLG 14 днів тому +1

    Hi Kevin.
    Do you cover this topics and your course on udemy?
    I recently buy it, but I wasn’t able to study due the university and other courses.
    Thanks for your work and dedication 🙌

  • @michael5743
    @michael5743 13 днів тому +1

    Get SCCMs virtual lab

  • @judithuchennanwachukwu8649
    @judithuchennanwachukwu8649 13 днів тому

    Hi Kev, I believe I saw a post of yours on monthly training with you but I was unable to click on the link before the post disappeared, could you kindly point me to the post. Thank you

  • @vicmitchell9962
    @vicmitchell9962 13 днів тому +1

    Hi Kev, Can you drop the link for your Udemy course? Thanks!

    • @KevtechITSupport
      @KevtechITSupport  13 днів тому

      @@vicmitchell9962 www.udemy.com/course/it-support-beginners-course/?couponCode=2FC88E754DF107AA7CE9 here

  • @curlehcap4767
    @curlehcap4767 13 днів тому +1

    💯

  • @moresunsetsplease3578
    @moresunsetsplease3578 2 дні тому

    I have my net+ and sec+. Should I aim for tier 2/3 roles? I have no IT expect her than homelab stuff

    • @KevtechITSupport
      @KevtechITSupport  2 дні тому

      @@moresunsetsplease3578 you can negotiate more money but you need a good resume and homelab experience.

  • @dhruvsharma1172
    @dhruvsharma1172 13 днів тому

    Btw can you tell me hows the career path for a help desk employee look like? in long run i want to be a in cloud technology

    • @KevtechITSupport
      @KevtechITSupport  13 днів тому +1

      You can work helpdesk for 1 to 2 years and mover over to cloud.

  • @NaijaTwitter
    @NaijaTwitter 10 днів тому

    How do I reach out to you for a 1 on 1 conversation if that's possible?

    • @KevtechITSupport
      @KevtechITSupport  10 днів тому

      @@NaijaTwitter you can email at kapolinario63@gmail.com

  • @Thebootstrapped
    @Thebootstrapped 12 днів тому

    Can you post a link for server 2019/2022? Id like one for virtual box.

    • @KevtechITSupport
      @KevtechITSupport  12 днів тому +2

      @@Thebootstrapped the video i have on it? ua-cam.com/video/7d9vuGozAdY/v-deo.html

  • @MrTomro
    @MrTomro 13 днів тому +1

    hey Kev do you still work in helpdesk?

  • @Nb2969ftw
    @Nb2969ftw 10 днів тому

    Did the latest upload get removed?

  • @PhilipNicholasLeeds
    @PhilipNicholasLeeds 13 днів тому +1

    Not your best video I'm afraid. It's just a list of skills which any job hunters will be aware of after reading a few job descriptions. Thanks all the same. Hopefully, it will help someone.

    • @KevtechITSupport
      @KevtechITSupport  13 днів тому +1

      its some stuff I'm seeing now based on people that I'm training.

    • @SuperToughFish
      @SuperToughFish 10 днів тому +1

      I like it. Good for those with up to 1 years exp