If Call Center Employees Were Honest
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- Опубліковано 7 вер 2024
- Yes, I know how long you’ve been holding and I don’t care.
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" I'm going to pretend to be empathetic because quality insurance is listening"
THAT IS SO ME😂😂😂😂
IKR!!!! We fake empathy so much, it almost seems like we're sociopaths.
"I'm so sorry your service isn't working. I know exactly how you feel and I would love to help you today." Not.
* Quality assurance*
Me too in my mind I could give two shitsss
@@pomerlain8924 lol 😂😂😂
@@pomerlain8924 sociopaths im TRAINING the Call center is breeding us
When I started working in call centers I had faith in humanity.
They killed that off quickly.
Me too metoo
I lost the faith in humanity in 4th grade! I think that would be a good job for me
I agree 100%
Same.
😂😂😂🤣
"This job has made me dead inside". Yep, and I bet others who work in a call center can relate
Yes
I’m with you
Yes I just don’t care anymore
absolutely, thank God i’m quitting in 2 weeks.
Sidney Washington congrats I wish I could say the same but need to wait 🤷🏽♂️
We are pretty much Paid Actors
STEPHANIE CANTERA That is actually the best description I've heard.
Yeah but we don't have to memorize our lines lol
Rachael Lefler We do memoriez some lines, but most of the time is improv lol
Yes!! lol
Hold on sir I need to read my script out loud before we continue
"I understand but I really just don't care" GOLD
'I understand your problem-'
'I don't need you to understand it, I want a solution!'
Ok then 💁♀️💁♀️💁♀️
I know it takes patience
😂😂😂😂😂
Right
Lies again? Ticket Master Tele Marketing
When he said, “This job has given me a fear of talking on the phones.” I stopped laughing because that statement is so true. I felt that on a spiritual level!!
A little too close for comfort :'(
Same. ;-;
Wow
I did call center customer service for 5 years. That was one of my top agreeable points.
That was what happened to me too after working in call centers for more than 10 years.
It doesn't matter if it's someone who works at a call center or a fast food joint, be nice to people who are serving YOU. They deal with irritating people all day and the last thing they need is another.
AMEN! the most accurate statement I've heard today about this.
Disagree, sometimes the workers are dicks
Yeah but if rheir customer service is terrible and lies. They miss appointments. THeyt hen try to chzrge you. They lie about contract details. IT gets to a point where your anger i =s justified.
***** It depends, I don't know what tools you used in the past but for me it was extremely simple to decide what was the best course of action by doing a simple investigation.
Although I agree with you, those costumers change you and do blame you for absolutely everything which is annoying.
Glad I was the guy that went straight to the point so my costumers liked me lol
yes, be told that i am nice...but they hate the company i work for....so they arent being rude to me, its the company... is a copout..they are just being rude and think it will cushion the blow. it doesn't.. seriously.. it only makes me want to get you off of my phone. You catch more flies with honey than vinegar.
15 years of working in call centers, and the mute button was such a blessing.
True story!
ikr
Telling someone they forgot to put the customer on mute while they swear at them. Priceless.
omg yes.
LICKSandWINKS The face they show, muahahahaha
Fun fact: When you play the "I want to speak to your Supervisor" card and get transferred...you are usually speaking to the person who sits next to the person who answered your call. Can't even tell you how many times we would swap headsets in a day.
Hahahha this is so true
As a supervisor I actually do take over the call if really necessary and I make sure to back up my agent, even if they where wrong.
IKR LOL
Lmao like I'm literally making eye contact with my supervisor while telling him what's up and transferring the call 🤣
Even when they are wrong and that the isuude
Working at a call center was the worst experience of my life. It was the only job I could get to help pay off my student loans. I cried daily. Thankfully I have a new job but man people can be mean.
You're beautiful
Cora LovesGlam Shrug dem haterz off \,,/(^_^)\,,/
Buzzfeed trolls=the trolls I had to call everyday
I can totally relate. I was 17 and it was my first job, and I had to speak in 2 different languages. I rage quited on the 3rd day 😤😧😟
I've never been mean to a customer service representative, and never understood why people got mad at them in the first place. they're just doing what they can do with the available information.
I heard my last boss once talking to a internet service reps in a very passive agressive way in his british accent. i so wanted to go spit in his face.
I've been working as a call center employee for almost 2 weeks and I can already feel the life pouring out of my body
same here girl same here 😭
I've been working at one (from home though) since March of this year and I feel the same way. I've just basically went brain dead. I'm sure the customers can sense my displeasure of having to deal with them. Sometimes I try to be upbeat, but they make it impossible with their self entitled tantrums when things don't go their way. Such was when you get them a trouble ticket for a tech to come out and the date is say the next day to two weeks out and they cuss me out like I set that day. I'm really shocked they are pissed because a technician is come the tomorrow when they made the ticket today. I'm mean its less then 24 hours and they get upset.
I hope you have been able to find a better job since then. Flee as long as you can!
Get out before you turn into a lifeless husk like me.
Ksanthe C. After three months I was completely soulless and depressed
I work in a call center and my post shift depression was killing me, i felt dead inside because I'm kind of an introvert and loses focus when yelled at. But this video man, gave me such a sense of relief, that I'm not the only one who thinks this way, if you value your mental health, NEVER work in a call center, NEVER.
There aew ways to handles rude and disrespected callers. Don't need to jeopardy your mental health. And no I am not talking being rude to them or yelling at them. There are ways...😊
Hey, If I were stuck in a box and forced to talk to clueless people all day, I'd be grumpy too.
Same reason public school teachers are grumpy.
Destiny Gomez Hey I work from home! yay
Destiny Gomez your job is to make them not clueless. secondly, that merely explains you being an #ssh&le. it doesn't justify it
Destiny Gomez but they're actually getting paid for it, so if they 're not going to help me with my damn problems, they should've gone to a better college and gotten a better job -_- i fucking hate tech supports who are asswipes
Jon Ashrapov going to a better college isn't always 100% in your control
Customer: "I'm going to tell all my friends about how you've treated me!" Please do. I was nothing but respectful and patient while you interrupted me with profane insults. Your friends are probably just like you, and I don't want them as customers either.
I've worked different CC jobs ( in Germany), some horrible, some almost ok, and I can say:
Being yelled at I can cope with. I totally understand when somebody has to let off steam.
Their frustration is relatable after all. 90% of the "yellers" say they don't mean to attack me personally, when they calmed down just a little (not that I would care, either).
What annoys me is a rude, demanding attitude. Like demanding things that are simply not possible, and getting upset when being told that. It's like arguing with a toddler.
Totally agree about the rude, demanding customers. They always have the unreasonable requests. Get me a dispatch for today, when they're calling at 5pm. Demanding that we get someone on the line that can restore their account or fix their service order after 8pm, after I've repeatedly said those departments are closed and they'll need to contact them in the morning. Or my personal favorite, demanding they get a credit for the month their service was down, but only calling about it today. And when I let them know we can only credit from the time you actually reported the problem, they claim they couldn't find time in the last month to call and assume I'm calling them a liar. It's plain and simple, if you don't tell us right away when the service isn't working, how are we supposed to know how long your service isn't working prior to calling?
Former tier 3 here... what they were asking for was totally possible, but thanks for pissing them off before they got to me
@@alakani You're welcome.
OMG it indeed is like arguing with a toddler, it's like
Me: The package will be there in two days
-But I need it now
Me: The date has not been delayed, it is the same as when you placed the order
-But I need it now, call FedEx and resolve it or I want a refund!1!1!
@@chiaraz Ya know, I had shipping delays for DJ gear for a gig once, it wasn't even their fault. But they offered to send the entire order again overnight, and said just refuse the original package when it arrives. They were careful to mention that if I kept both, I would pay for both. I think they even ate the shipping cost for the second one. They earned a lifelong customer, and a lot of my friends too. I'm sorry you don't get paid enough to care about stuff like that, maybe it's time to complain about the boss instead of the customers
as a call center agent I can confirm this is so true!
I'll back u up too. It becomes so monotonous you can do the job without thinking of what youre doing.
they forgot that your hand is constantly showing both middle fingers to the phone
+David French you're an idiot... some are... just depends on the company... i work at a call center and make 50K per year... I'd say only 20 percent of the center is a stoner. probably because it's a good company.
Interesting to know who you do business with.
Aufbruch2011 LOL thats a good one
Call center agents are hardworking people, they get insulted in every single phonecall they get and they can't talk back or say anything rude
+Ani Chloe Yep, call center customers can be pretty bad....people will say things over the phone to a customer service agent that would get them thrown out in other businesses... It's the impersonality of it being over the phone which turns many customers into sociopaths.
Customers are often guilty of the things the blame you for. I lost count of the times I’ve been told I or the copy are ripping people off when I won’t waive his late charges from a guy who hasn’t paid a bill on time since 2010
Yup, on Monday a customer told me that I was a fkn btch and she hoped that I died or something because I didn't give her information that was actually confidential 😂
I talk back 😂
I don't talk back but I subtly make them feel stupid, it's a form of art lol
"I'm saying this with confidence but I have no idea if this information is correct" me 😂
Me too!
Same :(
I usually write that down and check it afterwards… then I’m either like “nice, my logic is on point” or “dang… he’s gonna have to call again oh well, time for my break” if it’s a nice person I go above and beyond by actually investigating before giving out the info 😂
😂😂😂
@@stephaniepereya580same 😊
I work in a call center and let me tell you in 60 calls that I take each day there are like 5 really nice people, 15 people who are just normal and the other 40 are just mean. And you know the survey that you get after you call? It's not gonna change the company and we get paid based on it so it would be great if you could actually rate us based on the service you revived on the call and not based on usual experiences from the company because sometimes it's really disappointing that we do the best we can and we get a bad survey because something that we don't have control on.
Those little surveys at the end actually help individual representatives?
+It's Jess yes in most companies it does help. You can look at it like the tip that you would leave for your waiter...
It's Jess yes, over time, the percentages according to those surveys can determine if a person can stay there or not too....
La Vida Al Limite Oh no I feel so rude right now. I was waiting for a call back from they call center (it took 4h) and I left a ''bad'' survey 'casue i needed to wait 4h just for a call back that should have taken 5 minuts. The guy was really nice and im really sorry that he was the one getting the feed back. It was maybe 6 mounths ago and I still feel bad for doing it. I dont even know if he was the one that just didnt call me back, in that case, he deserved it. But maybe it wasnt hes foult. :/
My Lii I understand, sometimes customers don't realize that the survey is just for the service that customer got when they were on the phone call, and not for anything else, but the long wait to get a call back could be up to many things, if he wasn't able to solve it right away, or it was the end of his shift etc etc
" I love to connect you over to my supervisor who will give the same information that I gave!" hahahahah this is burn!
😂😂😂😂😂
Its true though xD
My job everytime
As a Customer Service Representative that has worked for mutiple companies in both brick and mortar call centers and work from home, I can honestly say I've seen some horrible things dealing with customers. Many of these customers think that I have all 6 Infinity Stones and can bend time, space, and reality for them at will with ease. They expect me to somehow change the company policies of a billion dollar company for them right then and there on the spot as if I'm the CEO and Chairman of the board of the company.
Karenovirus
💯 % true
FACTS!!!
I worked in a call center for 1 and 1/2 day before quitting. I respect customer service representatives a lot more now.
If I worked at a call center I couldn't help but actually say those things to people on the phone
you can, just make sure you're on mute
AJ Miranda Some places can't even do it on mute. some of the software that the companies use still records while muting, due to the fact that technically, the customer is still active. so if someone pulls the call and hears it while the customer is muted someone is getting a write-up.
CAMERON DAILY Me too, they would fire me immediately
CAMERON DAILY I sometimes do! XD
CAMERON DAILY I mute and get it out so I could continue the call lol you have to release that stress
I worked in a call center and this is ultimately true!!!! People don’t know the stress of call center jobs until you actually work in one. It makes you see the dark side of humanity
So true 💯💯
I've seen some horrible things working from home doing customer service work.
It really does, it gets worse if you are a single parent because your spouse died😶🌫️
@@NostalgiaVibes420 it’s quite sad actually! What’s worse is that the bosses will let the customers get away with verbal abuse but I had to quit my job cause I got tired of it. They would even assign for representatives to see therapists on site on fridays
@@mrpj1390 that’s why when I speak to representatives on the phone, I am empathetic because I know how it is
"i'm attempting to sound empathic because quality assurance is listening..." so true!!!
***** the truth behind working in an environment the involves the combination of people, money, and food...
***** I took so many calls back to back today that my voice started to sound surreal to me and my cheeks hurt from forcing a smile so I sounded 'happy'.
Very, very true.
“As soon as you started yelling, I zoned out”😂😂 That was me.
Lol
Me too. I give them a taste of their own medicine, but if they were good customers, i am so hyped out for helping them.
Me: Thank you for calling ____ how may I help you today?
Caller: the year was 1955, twas a warm summer's eve.
-_-
😂😂😂 thats exactly how it is!!
I just stop listening completely only to the point when I hear a keyword that is remotely close to what the actual problem is. Half of my brain is not even listening unless the account is pulled up because 65% of what customers say is not true anyway.
I hate when customers put me on speaker, I can barely hear them and its hard to complete transactions when there's more than one person talking to me.
Truth.
Couldnt agree more.
Don't forget that usually you hear your own voice delayed 1 second aswell
I then ask them to turn it off 💁♀️ unless they can't hear me
I just wish employees would block the background noise at their company, I’m trying to place an order, and all I can hear is the convo of their coworkers. I do my best to be polite, but damn it’s hard to place my order when I’m hearing a bunch of conversations in the background
I worked at a call center for one summer, and it was actually the worst experience of my life. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. The only positive outcome of it was that I've become so much nicer to anyone who works in any type of service industry. Its a tough job.
+Katie McGowan good thing your not like other people who are ignorant these days.... it takes time to be in another person shoes to better understand what they deal with....... and makes you less judgmental of what those people go through in life......
Lol, as a call center agent, I learned not to take customers seriously, they can cuss at me and say what ever, i dont get offended, i just let them vent, wt the end of the day they need our services!!
You are such a great human being if that is so.
the worst are not the people who call you..the worst are the people inside.
I've been in and out of call centers for 10 years, and I am getting out once and for all.
"Oh no I understand. I just don't care"
Me in a nutshell
So fucking relatable - 2 weeks ago I started working at a call centre, just for the summer to save a bit of money before I go back to Uni, and I can confirm IT IS THE WORST JOB EVER. It's not just the customers, it's sitting at your desk all day, constantly being monitored, assholes in the workplace.. the list goes on. Thank you for this video, Buzzfeed. I'm quitting in the morning.
GIRL IM A YEAR LATE BUT WHATS THE UPDATE DID U QUIT WHAT R U DOING NOW I NEED TO KNOW PLLS PROSPER
Old post but, in the one that I work in, even if the people are nice overall, at least when they are "guiding you". There is the hypocrite side of it as well. They constantly monitor you, if you treat the client with respect IT IS NOT good enough, you need to actually talk with them, ask them about their life, smile, laugh and your voice must sound as if you were SOOOO happy that the customer is calling you. Also, by them monitoring you all day long it creates lag on the system you use to work and its very annoying to deal with that. On top of that your metrics are constantly being manipulated so you dont get any extra money. Oh yes, and they try to force overtime on you. They don't give you any vacations, you have to ask them to give you vacations and if they do not want to, they wont give it to you. If you ask for 1 month after a year, they give you like 10 days or something.
My poor mom:( this is her job
Yeah, that's actually pretty sad. I'm so sorry :/ Atleast she gets to retire early?
I know my mom comes home everyday talking about how bad something of the people were :c
brittney ptv My mom laughs about it, shes like me in the sense that she takes nothing personally, so when she comes home she will tell us some funny moments.
^same here
Aw I'm sorry about that
“I’m gonna hang up on you and pretend it was an accident” .....been there!! 😂😂 numerous times 🙊
Then leave a note like you tried to call back but no answer
What i used to do was throwing a little sentence and jus hang up in the middle of the words so it looked like a conection issue
"Call me babe one more time and I'll burn this place down.-_- Have a great a day! :D" Lamoo I died 😂😂😂😂😂😂
It's "Listen babe, call me Hun one more time and I'll burn this place down"
Also it's Lmao not Lamo
+( ͡° ͜ʖ ͡°) 😂
+Cookeh Gamez mabye auto correct
Milton? Is that you?
One hilarious thing that happens not mentioned in the video is that people threaten to sue, report you to the Better Business Bureau, and bad mouth your company on social media. hahahaha! Why people think a call center employee getting $10 an hour (if that some places) gives a crap that you are going to report the company is beyond me. I once had a guy tell me that he was going to "destroy" the company by posting bad reviews and that we'd be bankrupt in under a month. LOL. Adorable.
Preach!
Rachael Storm I wished I got 5 dollars an hour.
Hahaha. So true
So true!
10 dollars? In Mexico you win less than 5!
"The only perk of my job is not seeing your face."
agreed!!!!
They really do. So many times I wish I could meet our customers so I can ask them to repeat what they told me on the phone to my face. I'm a 6'4" weightlifter.
For me the perk was food trucks
Retail they do say it to your face
It's like Oscar Wilde says "Give them a mask and they'll tell you the truth." Except the mask is the fact I don't know what you look like.
what annoys me most is when people interrupt me and ask questions about the thing I'm explaining
example:
"The cancel policy for this is you ha-"
"Am I able to cancel this?"
true
FanBuscus yes shut up, I'm telling u
FanBuscus As a call center agent I agree 200% with you 😒
Me: Because of the weather cond...
People: BUT WHY DID MY FLIGHT WAS CANCELED!!!!!???????
THIS.
That first one if true. We really don't care how long you been on hold. Get used to it. You are not the only customer a company has.
I died at “I’m going to tell you the issue is resolved so I can go on break” 😭😭😭 I always get a call 5 mins before I get off and I swear that’s my go to ☠️
Lol, I just leave the previous customer on hold an extra 5 minutes so I can end my call exactly at 3 pm to get out of that place.
😂😂😂😂😂
@@jjco665😂😂
For all the people commenting on how the customer care employees are ridiculous and its there jobs. I dare you to work one day at a call centre and then come back with all your lovely comments, lets see how you felt working that one day.
@@fyredrakon well said
Once had an angry customer include how he could do my job as he proceeded to insult anything about he could observe or guess about. All I could think was that fact we were having this conversation proved he wouldn’t last a day on the phones
Idk I work in costumer service which is similar I like it for the most part lol but I definitely get it
FyreDrakon exactly the COMPANY started charging not the CSR... so we definitely understand your concerns but can you blame us? We get mentally destroyed bc the company is at fault. We are always just the messenger there is only so much we can do we don’t get paid the big bucks we jus get paid to answer the phones.
@@jessicazhanebrown rude and insulting customers I can somehow deal with.
What i wasn't able to stand was the couch environment and abusive bosses
my cousin works for a call center and he said when customers make him mad he puts them on hold and cusses at them
Brenda Serrano At least they're on hold and he's not actually saying anything to them. :)
Brenda Serrano So do i
i use to smash the mouse on the desk that's just a mild temper when u get jerks customers telling you are not doing your job right
Brenda Serrano I do this too except I put the mic on mute and curse at them while they're ranting
Brenda Serrano this is so me lmao
I swear quality assurance is the only thing stopping me from going full doom guy verbally on a regular basis.
Dude, I was a call center employee for a while. Worst. Job. Ever.
i work in tech support and the company was bought out and they made new strict changes, even before that, i would be so stressed all the time, gained about 100 pounds , could not have a social life because i worked weekends and nights without any chance of a schedule change. there are days when i cant get out of bed or when i pull up to the parking lot i want to start crying. i know we're at a desk all day and not at a job where get shot at, but this crap drives people crazy.
I've been there a lot. Some days it would be really hard to just get out of bed. I would drive to work and when I'm at my call center's parking lot... I would call in sick then I'd drive back home. Just couldn't bring myself to go in the building anymore.
I sat at my desk crying between every call today.....
They made things more strict again at my place too
Especially sucks when you have manic depression like I do yaaaayyyyyyyy
Me too, not to promote the use of any substances, but coffee is what gets me through the day.... I usually drink like 3 or 4 cups of coffee with 3 tablespoons of soluble coffee each. Lol, that helps a bit, at least at the beginning of the depression phase :(
you know the other day I actually was on hold for about 30 minutes trying to resolve a problem that was affecting many people so obviously the center had a lot of callers. Instead of taking out anger and impatience on the person I expressed gratitude and empathy for the person because I know it's not their fault and they're working hard dealing with many people on a daily basis.
Thank you. I wish more customers followed your example.
This one works for both sides thank you.
You're one of the customers we are still working for. So thank you.
You're the type of customer that makes my job tolerable. The rest of the customers just make my job miserable.
Thank you sooo much
Hangin up on people... I did that like 30 times a day when I worked at a CC. I usually did that in the middle of my sentence. So it really did look like it was just disconnected. :)
smart
did QA catch you doing it? :O
Boyerz Urashima Shockingly, no. Actually they said I was one of their finest workers... Imagine the rest, lol.
Gábor Vág you are a legend
My company keeps record of who's end the call is disconnected on. I'd be fired pretty fast if I did that
I've actually told people that the supervisor is going to give the same answer I just did because the supervisor told me too.
sioframay me too hahaha but its true
probably almost all have said that
Or you say you are a supervisor and hope quality doesn't pull that call to evaluate.
I'm a supervisor and 90% of the time its the truth! I will tell you the same thing the agent did cause they were correct in the first place.
countrygurldreamin I was a SME, then Supervisor in a call centre.
99% of the time, the first bit of information was the correct bit of information.
some of the callers were ok with the information once the big scary supervisor man told them the exact same words in the same order as the other person said, and other callers would say they would never have dealings with us again and hope we'd go out of business.
... it was a Government information line.
they should do a psychology test in call centers to see how damaging is working there to a agent mental health
I had a breakdown recently in huge part to my Job and had to go on medical leave for six weeks, to get my mental health back in order
@@John231984 i can relate to you a lot, ive been working for 2 years since the pandemic started since i lost my job and and my health have gone worst since all you do is sleep wake up and work sit all day
@@robertochu5337 Hang in there! I actually have some chronic physical health issues, which make it difficult in general. THe only upside is that I am still allowed to work from home and don't have to go into an office. It's easier to handle/manage things. Hang in there!
You called 5 minutes before the end of my shift trying to get a $5 credit, so I'm going to get you to spend 5 minutes talking about your life while I zone out and wait for the last 1 minute to apply the credit so that I can get you off the phone right at the end of my shift to avoid getting another call at 1 minute to go. I've got it perfectly timed.
That ma'am is called milking the clock...level expert.
I can relate to that.
This
I've done this
5000 iq play bu nikki stanescu
"call me 'hon' one more time and I'll burn this place down" - how i feel when old men call me a good girl at work >.>
Call center jobs are bad
I remember someone was crying at the first day being a call center and the next day we never see her again
Awww, I remember my very first call, I was told I’m a useless waste of space that I should just die, and I also wanted to cry, now I’ve made customers cry because I don’t give a damn if they don’t have their sh!t for an event or holiday 🥲
Actually the person who told me that was a pretty recurring, and problematic, customer. After some time, I got used to him telling me that, and I’d say, that’s nice to hear sir, likewise, however you still must pay x amount before x date, is there anything else I can help with?
That may be me :") 💔
I did call center work for 3 months. Never again. And I will never speak to a call center person the way I was spoken to. The general public as a whole is horrible to each other.
A word to the wise: Be nice to the call center employees, they can either help you, or send you on a wild goose chase through hours of different call queues depending on how you choose to interact with them.
I agree. Since working in a call center, I try to be nicer to people when I call in for support. But o swear, like clock work, the person who calls in cussing and demanding, does not/will not get good service. I use to work tier 2 and sometimes I'd go into a ticket that was already worked and I see the times the person called and hung up.
But sometimes bad policy of the company makes the staff seems useless.. sorry for my opinion, the staff were human they want to help costumers but the company policy is the real *"tch
@@michaelfonggono4175 most company policies have good justifications. It's not like they want to make it more difficult for no reason and risk profit
@@JerryReyes in my cases most of the company just didnt give a s**t about it.. idk about in your country.. but thanks for the comment
Sounds petty asf to me
I've worked at the call centre before, CONSTANT ANXIETY AND NERVOUSNESS
Did 5 years tech support and 2.5 years insurance claims.... I won't say I'm dead inside, but unless you're my 92 year old grandmother I won't talk on the phone and I can't even stand headphones anymore. Why do I do it? the pay is good, the benefits are good, and I have a college fund for my son.
Richard Nemeth AMEN
It's one of those jobs that people only do for the money, there's nothing enjoyable about it.
You are a great parent
but it pays goOOod
Yes sir. It’s a decent paycheck if you specialize in something. I do insurance claims for an automotive extended warranty company. It’s not that bad. After 20 years of sweating my butt off as an auto tech, sitting in the AC and BSing with people all day isn’t that bad.
Been working as a call center rep for a few years now. I work as a subcontractor for a cable company I cannot list here (not one of the big four) and it is the most thankless job I've ever had. Even trying to help people can and will backfire on you, causing a call that could be solved in 1-2 min or so to last over an hour or longer just because the other person refuses to accept the information you've given them.
What's annoying to me is the customers that call in and go on this long spiel about how long they've been holding and having to speak to other agents, all the while wasting more and more time talking about it instead of telling me what the issue is. If you want to get off the phone quicker, stop whining and get on with the issue.
And don't get me started on the people that have the nerve to mock you when you're trying to troubleshoot their issue. "That's stupid," "You should have this info," "I don't have time for this", "You're not helping me", "You're an idiot." If it's so stupid and we're idiots, why are you calling us then to fix your issue? You should be able to fix it yourself. But, obviously you can't. So please shut up, and follow my troubleshooting instructions, as I more than likely will know what the issue is and the steps to fix it.
And as soon as a customer calls me an a$$hole or a fuckhead, or something, I stop caring. We respect them, but they can't do the same for us. One customer actually said "Get over it" after I said there's no need for that language, as I'm trying to help you. Just stupid entitled a$$holes.
"There's no need
for that language??!!"
It's called "freedom of speech"!!!
@@KonanXItachiX3
Wanting...excuse me,
WARNING someone that
expressing his/her
complaints/feelings
is not allowed & then ending the call
if the caller does not comply
is the very height of disrespect.
If you're so busy focusing
on the manner in which someone
complains that you can't
be bothered to concentrate
on resolving his/her problem,
then you should find a job better
suited to your sensibilities.
I suggest you read about
the life & career of Lenny Bruce.
I already did those troubleshooting steps before I called
If you use unprofessional language or disrespectful language on my phone then I immediately tell you to refrain from it or I’ll have to end the call. One caller then started to say “Damn is not....” click. Not today. My abusive caller guidelines protect me. Bye bye
@@vinlacy
Since callers are (presumably)
not "professional complainers"
(i.e. not paid to make complaints),
they are perfectly within their rights
to use "unprofessional language".
Ugh.. I hang up on people all the time.. especially the rude people that ask "Do you know who I am ?" Lol.. NO? Thats why I asked for your name in the beginning of my introduction idiot... LOL
Rofl
My preferred answer is no and I outside of verifying you account I don’t really care
Yes! Then get mad I have to verify who they are.
I've had that happen and simply said "OK I'm worried about you... have you forgotten who you are? Do you have amnesia? I'll call emergency services for you"
"I'm sorry, but who are you?" XD
Why is it so hard to be respectful & polite to call center employees? Yes, more than likely you are calling bc you have a problem/issue but it's NOT their fault so don't take it out on them.
I always try to boost their confidence by telling them how nice, polite, &/or how helpful they have been. Even if they can't help with the prob/issue I think them for trying. Most of the time we end up laughing about the problem. They deal with enough a$$holes in one day... why not make a few minutes of their day nice.
One more thing... if you have to speak to a Supervisor make sure to tell him/her how well the person did.
Cheshire- Smile Im a current call center employee ... thank you!
TTATT YOURE A BLESSING CUSTOMER
Honestly really wanted to quit due to the OMs and customers lately
that's sooo kind and as call center employee we really appreciate when we met someone like that over the phone it's really makes us smile ty
Bless you. We need mire customers like you.
I need customers like you!!!
Or:
Customer: "i want an american representative"
Agent: *mutes call* *deep breathes*. Sure!
*Transfers call to spanish department*
Morale: Do not insult those people who can talk and understand english fluently(even though they are not born and from USA).
@Jose Garcia "transfers you to the Russian department"
OMG same
I have a better idea:
Customer: "I want an american representative" NOW!
Agent: mutes call *deep breathes*. Sure!....(quietly)...dickhead
Customer: Excuse me?! What did you just call me?!
Agent: I SAID YOU'RE A DICKHEAD!
Customer: How dare you call me that?!?!?! I WANT TO SPEAK TO A MANAGER SO I CAN REPORT YOU!!
Agent: Oh!!! You understand what I said?!?!?! WHY ARE YOU LOOKING FOR A US REP. THEN?!!??!
sometimes i get someone asking if where i am it is in the USA🤦♀️, i mean, does it really matter where the call center is?!
I like where I work because I would be like: "this is the only CC we have an it's in Mexico, there's no one else to transfer you to, if you want me to help you, I'll be glad to do so, if not, is there something else I can do for you?" Their reaction is priceless xD
"Yes, I know how long you have been holding......and I don't care."
XD Priceless.
I worked in a call center for 7 years. I've hung up on people pretending it was an accident. Would even note on their account that the call was lost. haha! I would go out of my way above and beyond for people who called in and were nice but people who were mean, I did the BARE minimum. I'll mute a mean customer and call them all kinds of names and then unmute the call pretending that I was listening to them. I've looked people up on social media too. HAHA!
+le sigh My list of transfer numbers is my best friend on the job.
+le sigh is the interview process was hard? I hear they make you take typing speed test based on WPM
Amen!
MEAN MONSTER You almost always have to take a typing test. My interview processes weren't hard. I mean it just depends on what you consider "hard."
What I like to call "the mute game"! mute customer: tell them what I really want to say; unmute: give them my polite acceptable answer.
“I have only been here 1 day and I’m already on the verge of quitting”
Working for a call center was the worst job I ever had. The company was so "customer is always right" that you would basically have to accept abuse from customers and smile and nod or you would get in trouble. We couldn't even say the word "No" we had to think of another way to say that something couldn't be done or wasn't available.
Amazon
Tryi taking 60-80 calls per day-- hated it working at a call center..
MVS Volquez God, I work at an insurance call center and it's the worst. I work 11 hours a day and take atleast 100 calls a day. The only perk, I work 4 days a week, 2 days straight. And it's amazing how little people know about their own insurance.
my mom has to do over 200 (in a day) lmao
Sasha Everden How is *that* possble? That's literally about 16 hours of calls if they're atleast 5 mins long.
MVS Volquez Tell me about it! And hearing "HEY!! WRAP IT UP THERE IS 12 CALLS IN QUEUE!!
I know the feeling! On my busiest days I would take over 100 calls. I think our record was 500 some calls in a day split between 3 people. But honestly I really didn't mind the job at all.
Worked a call center job for 3+ years. You could always tell who had just started and who had been there a while 😂 now when I have to call as a customer I go out of my way to be nice to the poor person having to answer my call. I figure they’ll have at least one nice call that day. And what do you know, I always get excellent service! Funny how that works, huh? 🙄😂
I'm always polite to call centre staff, it's often a really tough job for them and well we all gotta make ends meet! End of the day, they're just doing their job. :)
Elizabeth Morley
Also, there's no point in needlessly antagonizing someone that you don't know and who has access to, at the very least, your phone number.
Elizabeth Morley your on the right track then... Honestly customer support agents would more likely to exhaust ALL avenues to assist you if your actually both polite and clear with them. In my work in the hotel reservation industry (1 year after my stint at Telco) I even assisted a customer in getting her whole itinerary fix with a 30 minute call...(we are not supposed to do so by the way since we have metrics to consider)
In the end, she was happy and all was fixed.
And we love customers like you! We will make sure your account is up to date and we will offer you everything we can because your such a nice customer! Bless u ❤️
I love u
I used to work at a call center, and before that I worked at a dump, literally. If given the choice I would prefer to go back to the dump
This made me laugh so hard for some reason. Thank you. I needed that. I might seriously look into this. lol
I used to watch the custodians at my job with envy. They could just do their work in peace and move on with their day.
Hard same
I burned out at my time at a callcenter... The hours were at the time when people would not want to answer, took me out of my lifestyle into one where I had no form of social interaction or relaxation, targets that we had to meet to get more work and then told us off when the people we called didn't want to cooperate... I snapped, and honestly, I feel alot calmer and relaxed since I left
I never understood why some people yell at the customer service reps for how bad their service or product is. I mean they didn't make it or run the service. They're just there to help you out.
Personally I feel that with many customers the more outraged they are about their bill the more likely it is they haven’t paid on time in years or the are fully aware of why they have the disputed charges. The just want to get a credit
They forgot slowly turning into Hulk while someone is eating on the phone throughout the whole call.
Or clearing their throat...gross!
Deftly J or breathing super heavy into the reciever
Or humming. Why does every woman hum on the phone?! Do they think they are Susan Boyle?
I’m a call center employee and the “pointless story “ joke was my favorite because I have to listen to strangers boring stories all day long..and I’m like GET TO THE POINT SO I CAN HELP YOU!!
I found that when I worked in a call center, it was the "intelligent" customers who were the biggest assholes who didn't know how to manage their own affairs. The doctors, lawyers, businessmen, seems like they all were the rudest for absolutely no reason. It's just my observation.
Typical ego trips. Much worse in businessmen in fact, they should know better companies have policies here and there they can't waive just like they themselves have policies they wouldn't waive for their own.
Doctors make the worst patients.
On my official last day, I was talking to one of my supervisors and he said to run away as far as I can from this job. I lasted ALMOST six months. It was an interesting experience for sure.
Now that I look back, now it's clear to me where does my anxiety over the phone calls comes from.
I currently work in a call center and I can confirm all of this
I feel so bad for you
I feel horrible for you that you've got to listen to all that. Keep that stress down babe
Working at a call center is sucking the soul out of my life lol
I'm always polite and wish the representative a good day.
This is me lol
"Yes I know how long you've been holding. And I don't care" so so true. 🤣🤣🤣🤣
🤣🤣🤣😂😂😂😂😂😂😂
My mom worked at a call center for a cable/internet/phone company for 35 years. She finally quit in 2012. It always stressed her out and she tried to be a nice person on the phone, especially to the people who would scream at her. I believe she would have quit earlier like in the early 2000's but when my dad passed away in 2003, it was the only place that gave us food on our table.
It was the only way I got off the streets. If it weren't for that, I wouldn't be alive anymore. I wanted to quit before the job even started, because of their stupid contracts they make you sign. Basically, you have no rights whatsoever from that point on.
But... how can this be? They always seem so nice on the phone(well, most of the time).
We are faking it and some of us are really good at it. 😊
fireclaw316 If we act like that, it's because we want to get a good feedback from our supervisors and quality team.
It's a horrible job dealing with many mad d*ickheads, not all, but most of them.
fireclaw316 We're master bullshitters.
fireclaw316 Trust me, we laugh on you while you're on hold. We also make jokes and we imagine how ugly you might be. We even hope all our customers die someday. Not you, personally, but yeah to must of the customers.
I did it for 4 months! How do people work these jobs. They literally take the life out of you and the employers know this. Most stressful time of my life.
You do it because you have no other way to survive, and that's it. No one actually wants this job. In the interview, they force you to lie about wanting to work there. They want to hire liars, because anyone who's honest would just tell everyone, "Go look it up on our website and check your email. Bye!"
@@justrosy5 Ain't that the truth. Was in a call center for a year and the only thing that kept me there was the money I was making. I finally had enough and left...even retail wasn't as bad as this.
I like the one where he says, "this job has given me a fear of talking on the phone". I can relate to that.
Problem is
You can't spit in their coffee
😂😂😂😂
BitBee Subbed you, nice content
EVERY SINGLE ONE OF THESE is so painfully true.
I became an expert in hanging up on people and making it look like an accident.
Hanging up mid sentence, taking the phone off the receiver and pretending to be flustered, or just flat out lying and say I couldn’t hear them until they hung up.
I have absolutely no guilt either. 😌
this is so accurate I work in a call center. I do appreciate those callers that are nice if all the callers were nice I would enjoy this job. luckily I can hangup on those rude callers.
OOOOOO I wish
They have to say three curse words AND EVEN THEN WE GET DOCKED
and lord forbid if it's one of the providers
I work in a Call Center as well and sometimes I get full days where cases are easy and customers are nice, and I realize I can actually love this job if it wasn't so terrible most of the time,
I work in a call center. And I'm telling you right now, the end result of this job is that I will now ETERNALLY be nice to call center employees no matter HOW frustrated I get because I know what they're going through.
"This job has made me dead inside"
!!!! ACCURATE !!!!!! 😂😂
You missed the most important one:
"I genuinely wish I could help you and resolve your issue, but our company has our hands tied behind our back and refuses to let us actually make a difference in your experience...and now, because I will lose my job if I don't, would you like to buy X item?"
Serevarno YES!!!!! Exactly!!! This!! 😭
I worked at a call center for a month and absolutely hated it. That fear of talking on the phone is definitely true.
Mad respect to anyone who works in call centres on the frontlines (except wanker bosses) dealing with endless complainers and just idiots who don't read instructions or whatever is enough to make the most patient of individuals suffer a mental breakdown!
I couldn't do it so hats off!
This is my current life situation, and I would give anything for it not to be.
TBH the only time csrs are this bad is when the customer comes on the line with an attitude. #sorryboutit BUT we're there to help you, not to be disrespected. Especially if the issue is your mess up.. Don't take it out on us because we have procedures we have to abide by. Same way your job has rules so does ours.
Soo true. I used to work at a call center and people expected us to resolve their mess ups and then when you actually couldn't do anything about it, they get angry! WTF? You got yourself in that position 😬
Amen to that!!!! I wish ppl realized that your speaking to a human being , have some sort of respect!!!!
Exactly. You're there to help the caller. Your job is to fix that attitude. By solving their problem. Fixed problem = happy customer. You have to realize that the caller is also human, and understand their frustrations. If you can't or don't want to, then you shouldn't be employed at a call center.
RevucumberTechUSA I can promise you, if a customer has a problem with a csr, sales rep, or tech support it's bc 95% are vile, disrespectful individuals. How can the rep fix your problem if the moment you get on phone your yelling, curse, and belittling the person. Ohhh, my favorites are the ones who curse you out because they want their services restored with out paying their past due bill first. Or the geniuses who refuse to listen to the prompts and curse you out because they reached the wrong department and they have to wait longer now. You have no idea what reps go through. Customers who clearly and concisely tell you the problem with out yelling and being rude always get the help they need without a problem.
RevucumberTechUSA sometimes the problem is a mistake done by the customer, either they forgot to read the fine print or they are past the deadline date, that's something that a lot of times cannot be fixed because those are the rules, stated clearly, but customers find that boring to read it and then they go into that unhappy mode and it cannot be fixed sometimes, so it's definitely not the customer service representative's fault...
The part where he said "This job has caused me to have a fear of talking on the phone" is 1million % me. My 10 years at a call center has ruined my life in the sense of finding jobs. The only places that want to hire me are call centers or somewhere I will have to answer calls. I would give ANYTHING to find a job where I will NEVER have to answer another call from a "customer" or "client" again.
If they ask to transfer the call to the supervisor then I will disguise my voice and pretend to be the supervisor so I can tell them the same answer. lol "You want to talk to the supervisor. I AM THE SUPERVISOR!!!". hahaha
The last one: "I'll call you Hun again, because I DONT care if you burn that building down... I'm not there!
I once had the rudest nastiest caller, so I spent about 4 hours signing her up to every kind of cold call list on the internet, marketing from India, call back services from different countries (who would call during the night) to barrage her with calls for the foreseeable future.
😂h
😂😂😂
That's illegal, btw. It's called "slamming." You get caught at that and you can wind up behind bars.
@@justrosy5 Ok dork
Been doing this in one form or another for 15 years and I can tell people as long as you are polite, I will be polite back. Start bitching at me and my empathy shuts off. I will be professional and take you through what needs to resolve the issue, but I will refuse to care about your personal drama. It's the only way to stay sane at a job like this
TheWanderingJewels best read so far!
i work this job and trust me we really DO NOT care.
I relate to this video 100%. Some members are hard to work with.
I was happy before I started to work in a call center, now I feels stressed and I lost my faith in humanity and now I know the human stupidity exists.
I watched this video 5th time. "I will transfer you to my supervisor who will tell you the same information." I work in a call center and iraate/yelling customer ruined my day but nice and friendly customer, I choose to stay with them until their issue resolved and I don't care even it takes an hour or its my break. their satisfaction is my goal 😉