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Checkout procedure of front office lab

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  • Опубліковано 16 сер 2024

КОМЕНТАРІ • 96

  • @rasheedmd4845
    @rasheedmd4845 4 роки тому +8

    I like your sincerity with the customer and who she performs like a customer her well presented...Good Job

  • @michaelnkaduda9184
    @michaelnkaduda9184 4 роки тому +17

    Mistakes can occur but the right words, honest and humbleness can resolve most issues. The customer is always right and any complain is unique to the customer. Customer recovery is important after any complain, management has to handle it with speed and satisfactorily to the customer satisfaction.

    • @journeywithshashi2464
      @journeywithshashi2464 4 роки тому +1

      O please don't show your experience here just watch, let's them do it. To be honest you are doing amazingly and hello listen carefully the air told that check out session so please wait thay may do in next session,

  • @rupeshverma5613
    @rupeshverma5613 4 роки тому +8

    Wow such a wonderful role play I learn a lot

  • @rajm8216
    @rajm8216 4 роки тому +6

    Add to this:
    Ask a guest, who is about to checkout:
    Did you have the breakfast Mr/Ms?
    Was the stay/sleep comfortable?
    Do you need any help in bringing luggage from room?
    Do you need any help from travel desk? Have you booked a taxi or should we call one..

    • @cramacedthetest2299
      @cramacedthetest2299 4 роки тому

      You may check this out for communication applicable in hospitality and customer service
      ua-cam.com/video/zAgMO9AUtsE/v-deo.html

  • @abdurrof8311
    @abdurrof8311 5 років тому +11

    The lady guest, acted nicely, it seems genuine.

  • @kamaldeshmukh2055
    @kamaldeshmukh2055 4 роки тому +7

    As I'm also a f.o manager i recommend all those candidates to know atlest four languages and sharp knowledge about the area where the hotel is situated this help in conversation with guest.also the proper command over english language is a must. Other than that you dressup, politeness is the major key while working im front office.you have to deal with the guest very politely.

    • @cramacedthetest2299
      @cramacedthetest2299 4 роки тому +1

      You are right. Communication is of paramount importance. You may check this out that matches your thought process
      ua-cam.com/video/zAgMO9AUtsE/v-deo.html

    • @anika...8738
      @anika...8738 3 роки тому

      Hey dear Kamal, now I'm in class 10 nd I want to do ihm diploma in front office, how is this? After doing this course how many salary we will get? I'm interested in front office,but somebody says it's not good ,I hv financial problem 🥺 I don't understand what I do or not please tell me. I'm from Kolkata

    • @smilychrist3983
      @smilychrist3983 3 роки тому

      I don't think English language should be given priority.

    • @rafsanjony7976
      @rafsanjony7976 2 роки тому

      @@anika...8738 prottek kajer I soman value ache. Ektai kotha holo tomar jeta mone chaibe seta korbe ke ki bollo tate kono bepar na. R hum financial problems eta kono bepar na ekhon govt theke prochur scholarship dicche ta chara to student credit card ache tahole er pore ki kore bolo financial problem.

    • @anika...8738
      @anika...8738 2 роки тому

      @@rafsanjony7976 I don't understand bengal i

  • @sadiqGour
    @sadiqGour 3 роки тому +3

    That was astonishing role play and class , waiting for important classes to get skills

  • @user-rm5xu1lc5i
    @user-rm5xu1lc5i 4 роки тому +3

    การจดหมายใช้แฟ้มสีแดง แสงเลเซอร์ตรวจสอบข้อความการส่งถึงกัน ในเนื้อหาข้อมูลไม่ตกหล่น

  • @Captainazadkhan
    @Captainazadkhan 3 роки тому +6

    Hindi me bolenge toh guest bhag jayenge kya...?

    • @ChandrawatiDevi-he7gy
      @ChandrawatiDevi-he7gy Рік тому

      Nhi wo jis language mein comfortable ho uss language mein hi communicate karna ha first is English thn Hindi and other is the local language

  • @Ankitkumar-ux8xj
    @Ankitkumar-ux8xj 3 роки тому +2

    Great opportunity to understand the method or chek out the in this class thanks

  • @sajjadchaudhary3261
    @sajjadchaudhary3261 29 днів тому

    Good weldone,keep it up,General information of checked out covered,however still there is some different method of billing and mood of payment or last precaution to ask guest Mr.A or b kindly recheck your belongings like ticket passport etc.

  • @atlaprashanth700
    @atlaprashanth700 2 роки тому +3

    Thank you sir good explanation

  • @sandeepkhatri2185
    @sandeepkhatri2185 4 роки тому +5

    Nice really great this also my dreams

    • @cramacedthetest2299
      @cramacedthetest2299 4 роки тому

      Perhaps you can also check out details relevant to achieve it here. It has educational content related to your interest. You will love it as it is based on industry experience
      ua-cam.com/channels/3GqgqkOP55R27sH9uAeM9g.html

  • @vamseekrishna225
    @vamseekrishna225 2 роки тому +4

    hi Dear team , i am professional Hotelier with Front office background, these students are not taking control on the Guest, as a Hotelier the control is in our hands only, good can do better, whether right or wrong be strong with your words

  • @tezhayer5394
    @tezhayer5394 3 роки тому +8

    Sorry to say but whoever teaching them for front office he must have done work dhaba type property hello does not utilised secondly we just need to tell room no and request to housekeeping they know there futher process over all students are confident its just single need for hotel industry with good communication

  • @arindrajitdas7087
    @arindrajitdas7087 4 роки тому +11

    Hotela in India are doing a big mistake that is not taking a miscellaneous deposit from the guest.....As I am currently working in the biggest corporate hotels in Malaysia...I noticed that this hotel takes a miscellaneous deposit from the guest during check in and if the guest is using any service of the hotel then the amount is deducted during check out and if no services are used then full amount is returned.....this is done just to keep the skipper and scanty baggage problems away....

    • @cramacedthetest2299
      @cramacedthetest2299 4 роки тому

      Rightly said by you.
      You may also check this out which relates to this content.
      ua-cam.com/video/dC0kNbyCl5s/v-deo.html

    • @sharatdeep1386
      @sharatdeep1386 3 роки тому

      Same in Indonesia also bro

  • @viddyawaridhieverma4213
    @viddyawaridhieverma4213 4 роки тому +3

    Good job do team..do continue..well done

  • @m.a1159
    @m.a1159 4 роки тому +4

    V nice pratical

  • @TechPoth
    @TechPoth 4 роки тому +2

    nice video for hotel manage and decoration. keep up

  • @Ni-yu5pc
    @Ni-yu5pc 3 роки тому +4

    It's a good act...but in reality it doesn't happen...every hotel have their own policy...it is not necessary to checkout handle by cashier and receptionist it could be only one person ...and in reality you dont have that much time to make stand the guest in front of you.

  • @madhumohan468
    @madhumohan468 4 роки тому +3

    Time is money yo! Long procedure , takes money
    ( sent from friends) ( he doesn't know. )

  • @UNIQ_GIRL_SHREE
    @UNIQ_GIRL_SHREE Рік тому +2

    I am a Hoteler and also my department is Front office

  • @preetbandewar6216
    @preetbandewar6216 3 роки тому +3

    Wow

  • @yashvlogs1734
    @yashvlogs1734 3 роки тому +1

    Just say this room is checking out Concerns department understand the checking out procedures instead of explaining in Front of guest check the room check the mini bar checking the ....

  • @LEEDSURBANOASIS
    @LEEDSURBANOASIS 4 роки тому +3

    No guest will ever stay so long for a check out, actually such a long check out will generate many bad reviews and complaints. Plus all 4* and 5* hotels take a fix preauthorisation on then guest card at the check in in case of any damages or usage of mini bar products in order to speed up the processes( preauthorisation is just a hold of the founds not a full payment and will return back in the guests account once the guest is check out from the system), as well you must confirm with the guest room number and the full name of the booking, in order to avoid checking out the wrong room nr.

    • @sirajudheen1001
      @sirajudheen1001 2 роки тому

      You're right! I'm working in a hotel, we clear the checkout process in 1 minutes,

  • @sabirmondal7898
    @sabirmondal7898 2 роки тому +1

    Good job keep it up 💪

  • @nexuriannoname1775
    @nexuriannoname1775 3 роки тому +1

    Best of luck guys.

  • @kousikpatra2754
    @kousikpatra2754 3 роки тому +2

    Nice performance

  • @user-rm5xu1lc5i
    @user-rm5xu1lc5i 4 роки тому +2

    ซูดาน พรมวิเศษเครื่องทำอาหารในการโรงแรม

  • @RamaKrishna-fg9eu
    @RamaKrishna-fg9eu Рік тому +2

    Very nice 👍

  • @lorrainev.7636
    @lorrainev.7636 4 роки тому +3

    Speak clearly!

  • @reach_to_Ashish
    @reach_to_Ashish 3 роки тому +2

    Nice

  • @shekharraghav4320
    @shekharraghav4320 5 років тому +4

    I am very pleasure.. Watched this video.. I have a one question.. Sir. If you don't mind if I ask you.. Why do we hesitation.. Pla sir make this point one video.

  • @sumitrathore2607
    @sumitrathore2607 5 років тому +3

    Nice vidio

  • @pankajkushwahaspk2649
    @pankajkushwahaspk2649 4 роки тому +3

    Excellent 👌

  • @ayanghosh2006
    @ayanghosh2006 5 місяців тому

    After 5 year i am seeing this video at 3:30 am for my exam
    i want to just know after 5 years where are you reached in this industry??

  • @bhavanasingh7556
    @bhavanasingh7556 3 роки тому +1

    Jo log food industry me Jana chate hai to Kya une bhi ye practical karna padega

  • @udaypandit9087
    @udaypandit9087 3 роки тому +1

    Authentic

  • @arpitpandit7088
    @arpitpandit7088 4 роки тому +1

    Arrival and departure (and)...... Please come video please

  • @chiranjeevisilentkiller5573
    @chiranjeevisilentkiller5573 4 роки тому +7

    Am working in accor group of hotels ... Ibis Bengaluru city center

  • @prabhakarsingh3715
    @prabhakarsingh3715 5 років тому +2

    Nicely checkout

  • @CHALOYOUTUBEDEKHHTEHAI
    @CHALOYOUTUBEDEKHHTEHAI 7 місяців тому

    Damini ❤❤ Yakshita ❤️❤️

  • @AnandMishra-24into7
    @AnandMishra-24into7 4 роки тому +1

    Very nice

  • @SumitKumar-sl2b
    @SumitKumar-sl2b 11 місяців тому

    Good sir ji 😊😁😁 thank u so much 😁

  • @Elumalai-jn4mo
    @Elumalai-jn4mo 4 роки тому +3

    This is not a right check out procedure in five star hotel this seems to be 3 star hotel procedures

    • @azizpasha8440
      @azizpasha8440 2 роки тому

      No In 3 star they ask more about How was the stay and is there any luggage to be brought down and ask the housekeeping for clearance statues and also. Also they ask about Break fast . This system usually is in a lodge . But 3 star , 4 star .5 star they all have the same median of procedure and skills

  • @Captainazadkhan
    @Captainazadkhan 3 роки тому +1

    Jisko english fatafat nhi aati woh front office me kaam nhi kar sakte kya...?

  • @ChetiaCricketworld
    @ChetiaCricketworld 4 роки тому +2

    This is not a right a right Procedure in five star hotel this seems to be 3 star hotel Procedure

  • @pahadihaibhula3993
    @pahadihaibhula3993 3 роки тому +1

    Your 1st mistake is front office calling time not using hello only use for good morning good afternoon and good evening

    • @chhetritech5529
      @chhetritech5529 2 роки тому

      U got the point 👏 im still working as a front office assistant in a resort.....

  • @pankajkushwahaspk2649
    @pankajkushwahaspk2649 4 роки тому +3

    I also a FOA

  • @nageshsudhakar2780
    @nageshsudhakar2780 Рік тому

    Please improve the words and phrases they were using. We never use can in the hotels

  • @magrethmahenge730
    @magrethmahenge730 4 роки тому +2

    perfect

    • @SAm-oz2jx
      @SAm-oz2jx 4 роки тому

      What perfect 😀😀?

  • @Rahul._here
    @Rahul._here 3 роки тому +2

    Ye jo damni kitni overacting ki...or baar baar...aaa aaa jese kuch chej yad kr rkhi ho....... person should b natural shakl achi hone se kuch nhi hota ... confidence k sath greet Krna ana chaiye....😁

  • @noormohd8678
    @noormohd8678 5 років тому +5

    Sir Kiya ladko ko front officer ki job mil jati hai Kiya sir Kiya yah kebal girl ko hi milti hai

  • @arpitpandit7088
    @arpitpandit7088 4 роки тому +1

    (A.N.D) prrr video kro place sir

  • @manojdhurve6351
    @manojdhurve6351 3 роки тому +1

    my life hotle job's

  • @vinworld4375
    @vinworld4375 6 років тому +2

    gud job all....Biut saadi gal taah nai bndi ethe yr....senu taah kuj alag hi krna ae....lge rho Muna bhai

  • @CHALOYOUTUBEDEKHHTEHAI
    @CHALOYOUTUBEDEKHHTEHAI 7 місяців тому

    5 saal purani hai bhai tumhari job lagi ya nahi please batao mai bahut depression meh hm lekar 😢😢

  • @tigar8888
    @tigar8888 Рік тому +1

    I don't wanna be rude, but who can understood this ver. of EN 🙄

  • @user-fn7gb3kg8z
    @user-fn7gb3kg8z 6 місяців тому

    Background noise is too much

  • @user-rm5xu1lc5i
    @user-rm5xu1lc5i 4 роки тому +1

    การโรงแรมแปซิฟิก

  • @manojdhurve6351
    @manojdhurve6351 3 роки тому

    gerat job

  • @gouravrao2680
    @gouravrao2680 4 роки тому +2

    नमस्ते सर मैं उदयपुर से हूं मुझे आपसे फोन पर कुछ जानकारी लेनी थी अपने नंबर देना सर अभी मैं होटल में जॉब करता हूं ओके सर

  • @Allinone-sw9cx
    @Allinone-sw9cx 6 місяців тому

    Salary kitni hoti he for freshers?

  • @umeshchali1869
    @umeshchali1869 2 роки тому

    👍

  • @amitbiswasamitbiswas1322
    @amitbiswasamitbiswas1322 3 роки тому +2

    Nice video.Sr apner phone number ta pl....

  • @bilathussain5307
    @bilathussain5307 6 років тому +1

    nyc

  • @ashokkumarak8172
    @ashokkumarak8172 2 роки тому

    Sir Aapka number do mujhe job chahiye

  • @jagdishpradhan9785
    @jagdishpradhan9785 3 місяці тому

    Very sorry to say, just would say your lectures should have practical knowledge in a hotel and then they should go to the prime platform..
    I would give 1 out of 10 for this demo Check out. Just gave my feedback to make you more strong dear ones