The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet. If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
I think all of comentator is righ,many mistake in this video 1 give gueat wrong room ok that's normal attend on the title of video 2 receptionist not really now how to fix any problem 3 bell boy has make big mistake So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest .what the..its realy wrong..theres no proffesionalism at all...
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
It's the bellboy for me 🤣🤣🤣🤣🤣🤣🤣 Give that guy a medal. 🤣🤣🤣
Never tell the room nomber when reservation to the guest..!
Yes true
The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
Yes, i notice it too. How can the receptionist 1 put madam caroot's reservation from 326 to 126?!
Not sure the purpose of the video but it is certainly fits to what NOT to do at Front Office
Telling them to calm down isn't the brightest thing to do...
its very simple english but I think its really useful for people with no english skills so they can learn how to deal with people in the hotel
The bellboy needs an exercise anyway 🤣🤣🤣 love it 👏
😆😆😆
🤣🤣🤣🤣🤣🤣
as a chubby guy i felt that in mah soul 😭
NEVER tell the guest to calm down. And don't deny their complaints. If it's a manageable situation, just do it and avoid further conflicts
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
I would tell them calm down.
True
Calm down!! hahahaha.. Seriously. the video is probably a student-made video presentation for school. Relax.
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
I'm now cross eyed from attempting to read that tiny font. Lawsuit time!
Supposedly don't mention room number when guest booking the room,this is dangerous if u promise bcz all the room is subject to availability
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
Hahaha and that's what made my day lolz
Well the tip should be given. Many hotels even have it included in the taxes. Too bad some people don't tip the groom 🤦♀
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
Bellboy : Ahhhh haaammm ahhh hammmm 😂😂
Guest : candy 😂😂
how u can asign the room number so fast?
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
That's good
she actually ask for a deluxe room .
Poor communication skills.
That's so funny .....when the guy Did aham aham
She forgot to say the price of the rooom!!!
it's the " thats okay the bellboy needs exercise anyway "😂
Check in processes was all wrong. Service recovery was extended without further investigation. Not good! 😅
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
Everything in this video is so wrong!
Mia Alejandra hello
Why?
which one were wrong ??
agree!
Translation is wrong as well.
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
what's wrong with the pen?
lady manager offering dinner at the time of lunch wowwww
'Madam Carrot'... just by the looks of it we know that PROBLEM is checking in!
So, is her name Madame Caroot?? I mean, they didn't say her name enough times, so it's difficult to say......
Hahaha u guys r so funny
First welcome the guest
Good try of guest recovery
No one says room no. ...and also no. Of person....it's called pax
good vidio calling
How do I download and safe one of these videos?
looks like they all being forced to do this video. :D :D :D
Hahahaha
Poor video
nice a tipping
why there was no information of the rate plan / package plan upon booking... and room number should not be disclosed upon reservation.
Hmmm ....
why so careless
manager conversation is not good ...
I
I know very well how up speak in guest
I would say "Leave the hotel I will not be treated like this" and never come back
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
1 step lost in handling a Reservation, no number guest phone request
I'm a duty manager in front office for 7 years and all I can tell is this role play or whatever is bullshit.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
Would give the guest a spade and tell him or her to dig their way into the room 🤣🤣🤣
😍😍😘😘
Nice perfume
Never say hello......
You upload in tagalog.
No procedure hhh ?????
Hahaha funny carrot 🥕🥕🥕 are they speaking English or learning 😂😂😂😂😂😂😂
I would like to know from where they are!! Poor communication...i have to say this is horrbile!!!!
This is so funny ...Madam Carrot hahaha!
Apprciate fr ur effrt... however it can be far bttr
I think fda is possible to handle that complaint and she didnt have to call the manager.
really bad
When a personnel wiĺl be talk with a guest then staff will not sit with guest togetherly.
That woman is not controlling the situation
Give a guest to fill in the check in form
The room no is 326 y u give 126
Before posting negative comments try to understand first the Caption
So sorry guys. The video is not good
This is so funny I don't know this kind of service ever 😂😂
nice :)
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet.
If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
Everything in this video
Nice try.
Bike parked on Hotel Porch ahhhh...
bad
Y bellboy was coughing 😂my god
He is actually fake clearing his throat to indicate the guest to give him a tip.
seriously?? horrible
Very sad...... Who give the idea of this?
Hahahahah wadahek
I think all of comentator is righ,many mistake in this video
1 give gueat wrong room ok that's normal attend on the title of video
2 receptionist not really now how to fix any problem
3 bell boy has make big mistake
So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
NMN
Wtf is it real ???
Still poor procedures 😞
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest
.what the..its realy wrong..theres no proffesionalism at all...
Where is confidence? Where is smile? Bad communications. And when the guest check in she need to show her passport or ID. But where is it 😏
Poor service
everything is wrong from reservation to arrival of the guest..tsk.tsk...
Lmfao that front desk agent getting scared of a asian lady lol quit alreadyp
جيد
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
I believe you have a problem? Yes not one but many problems watching this video.
sumandak
So shook when i saw the first thing the reservationist did omaygawd
Why is everyone speaking like vicky the robot from small wonder?
it happens when u speak a foreign language
Funny
Job career my
Wav
THE VIDEO IS DISTURBING!!!!!
Mr bean always win
hi
Yeah calm down women no need to yell don't ever come to a hotel all mad we will kick you out.
Dam u guys so grumby with no welcome smile or treatment !
Reception kok ngomong okay , it's not well
Never said okey to The Guest , Never😊